I ordered a couple of hostess gifts for my baby shower and wasnt sure how long theyd take to arrive and needed them by the weekend. I emailed my concern and Perfectly Personalized immediately monogrammed and shipped my order, and the monograms were gorgeous! They also told me about a 25% off coupon they had available the day I ordered and refunded me the difference. FANTASTIC and super-quick customer service, great quality work. I will definitely order from Perfecly Personalized Monograms again. Very happy customer.