I have been with the company for ten years. Always a great experience! Awesome people, Chris, Chelsea well grounded. Additional maintenance items are discussed and the need well explained. The complimentary car wash and vacuum is a good customer service touch for busy families. And the online check out and after hours pick up works well for me.

Fast and friendly! They were transparent about cost and maintenance needs. Happy to have a car care home in the triangle.

First Class Auto provided me with outstanding service! They are extremely knowledgeable and honest! They are very friendly and explained things to me with patience! Their charges are reasonable. I highly recommend them!

Professionalism personified. Great people, great processes, wonderful company! I have never thought to recommend an automotive shop and I would recommend this one anytime

Normally Im one to say something about pricing cause mechanics always overcharge I feel but this time I didnt feel that way! Their customer service was amazing like their professionalism and customer service is almost non-existent! This was the first time I had my vehicle serviced since buying it and Im pretty sure they have a customer for Life! Kudos to you ladies and gentlemen! Such great spirits they even cleaned my vehicle! NEVER have I ever encountered people who I feel truly appreciate the customer and love their Job!

First Class Automotive is a top tier, high quality automotive repair provider. You can have confidence that your vehicle will receive excellent service.

My 05 SL500 had to be flat bedded due to the dreaded ABC failure light coming on and literally body sitting on the tires. The team was amazing to work with from day one. From giving me a full diagnosis within a day to providing a curtesy car for an extended period of time. When I got my car back it literally drove like it just came off the showroom. If you drive anything European this is the only place to go! Their level of service matched with quality of work, I’m confident I’ll be getting many many more miles out of my Mercedes.

Harry and Chris were great to work with. My car had not been serviced in while and Chris went through what was needed and due but did not try to force sell. We made a plan to do some now and some later. The work they did was professionally done, on time, and on budget. I would highly recommend 1st Class Automotive to anyone with a European car (Porsche, BMW, Mercedes, Audi) or any make for all your service needs.

I cannot say enough good things about this company. I called them because my engine was making a funny noise and they squeezed me in the next day. They advised me to have my car towed to their shop which I did and after a couple hours they told me the bad news… I needed a new engine. But instead of just telling me the price and what it was going to be they actually went the extra mile called over to Kia and inquired about new engines and what they offered. Long story short it was covered under a warranty and I’m actually getting a free engine. If you want a mechanic that’s really going to have your best interest in mind I highly recommend first class automotive.

This might be the best auto shop I’ve ever been to after living in various states. Everyone is professional and courteous. Chris always goes the extra mile to make sure everything is checked and explains outcomes to me in an easily understandable way. Their after hours pick up and drop off options are very convenient and perfect for no contact. Love this place!

1st Class Automotive really live up to there name. Installed tires for me and did alignment, they did a great job. Harry runs a great shop and has good people there.

1st class is exactly what they are. From Meagan to derive techs. I feel like they are my close friends and I trust what they say. They always give you options and make sure you are aware of future preventative maintenance. I always serviced both my Audis A4 & Q7 at dealership and never really felt satisfied like I do here and for less money.If you are looking for honest and affordable car repair 1st Class is the place to go for sure.

Always great personal service, harry, chris and the rest of the staff are knowledgeable and courteous and always assist their clients with the best care for their vehicles

I have been taking my car to them for over a year. Always excellent service. Very friendly staff. Reasonably priced and they dont oversell me on repairs I dont need. They also warn me about upcoming repairs I need to consider that arent immediate. Totally satisfied with the work.

Fantastic as always. In 20 years using FCA Ive never had a bad experience. Pleasant to deal with. Very informative of what needs work, and even what can wait. Have never had a problem with the work done.

Superior service, honest and fair pricing, outstanding customer service. The owner and his staff take particular care with customers, questions are welcome and always professionally and courteously answered. Found them by chance, have used them several times, always very happy with quality of repairs! You wont be disappointed.

Have used First Class Automotive for several years for our one owner/original owner 2007 MB 350 S . Very professional, dependable and trustworthy. Highly recommended

Always friendly and helpful over four years (after being first recommended by a tow driver), we would not take our cars anywhere else at this point. Much better service than a dealership, they have quickly diagnosed problems or performed routine maintenance with little effort from us at a better cost and with better service across the entire team. They always call and discuss things and make sure we understand what they have done or need to do to keep our cars running strong. As one approaches 200,000 miles, it runs like a dream - issues are diagnosed and cut off before they become actual problems. Highly, highly recommend.

AMAZING SERVICE AS ALWAYS! dropped off my civic type r for some suspension work & new wheels while I was out of the country. Car looks amazing no complaints cant wait to get my s2k serviced follow my ig @GULISHTYPER

Ive been taking my Mercedes and BMWs here for about 25 years. They just get better with age. I have always been treated fairly and honestly and the owner is on site. I think they advertise straight talk and thats what you will get, no bull.

They are located right of capital blvd near behind the mini dealership. I found this place by chance after a recommendation of another mechanic shop. They did a great job in repairing my Mercedes. Great staff would like to thank Megan for all her help she provided. Would recommend this place for your Mercedes repair work over any other around town. They also washed and vacuumed the car after the work was completed and this service is not done by any of the dealers on capital as a complementary token for the customers. Overall great honest clean shop and would come again if any problem arises with my car again.

I cant say enough good things about First Class Auto. They are honest, reliable, and certainly the best place Ive ever taken my BMW and Ive been going there for 5 years. HIGHLY recommend, you will not go wrong coming here. The staff is very friendly, and I truly believe I am getting my best value. They have saved me so many times by rushing the work on my car so I can get my car back in time. They are fantastic and I highly recommend. Thanks for all you do, First Class Automotive!

10/10 experience all around. Highly recommend.

Quality of repair always good, loaner car for longer-term repairs extremely helpful. Kind professional staff.

I am very satisfied with the service preformed on my car.

Great service! They were able to get me sorted out with a loaner for the appointment (game changer for me), they figured out a confusing issue that needed attention, and my car was returned clean and ready to roll. 5/5 would recommend, will be back!

Professional, friendly, helpful, and honest. The best experience Ive had with an auto repair service. Highly recommended!!!

First Class was always very professional and pleasant. Whenever I had issues with my car, they would try to stick me in as soon as possible and took great care of my servicing and tires. However, weve realized that they charge significantly more for their services than some auto repair shops in the area. They will also not warranty their work if you purchase the parts yourself, even if the parts are brand new. There was a repair that we needed that they charged approximately $1500 for. The repair only needed ONE of several parts that they mentioned we needed to buy from them. We were able to purchase the one part that we needed ourselves and get the repair done for less than $200 bucks elsewhere. We also purchased new brakes from them that were very expensive and they squeaked constantly; when we brought the vehicle back to address the issue, they did not hear squeaking and didnt think anything was wrong. We had to go back a third time because it was driving us nuts and they finally fixed it. Still not sure if its right.

Superior customer service! I trust First Class Automotive with my Jaguar...highly recommended!

Great place to get you vehicle worked on. Always up front and honest, they have kept my BMW serviced like it was theirs. I probably should have traded it in by now, but it still runs like champ after they work on it.

Great team and trustworthy. I trust my vehicles to their capable hands.

Best Automotive Shop in NC. Great service and never disappoint. Glad I took Chriss recommendation to go with BC Racing coilovers instead of just lowering springs to get rid of my wheel gap. Car handles like a dream now and sits perfect!

The team was very professional and thorough. Highly recommend there services.

1st Class family great. I have highly recommended them for years and will continue.

Have used first class for 24 years and 3 different cars, the best! Harry8 and his team deliver outstanding service, never ever had an issue!

Great dealer alternative, friendly staff and professional service.

Kind and professional service.

Always professional, informative and honest! They are really top notch!

Have had great experiences here with multiple vehicles, specifically with Chris who is extremely friendly and knowledgeable. Glad to have found a reliable partner for our automotive needs nearby.

Professional staff and excellent technicians. Very descriptive about repairs and do a great job sharing what needs to be addressed down the road.

Friendly. Courteous. Knowledgable. Good Work!

Dropped my 07 Z06 Corvette off on Monday for new tires and brake pads. While they had the wheels and tires off, I had them get the wheels powder coated to better match the cars theme. I picked it up on Thursday and couldnt be happier. The powder coat looks beautiful.Throughout the whole process, Drew kept me updated on the status of things and called me as soon as the work had been completed.Not a single complaint. I highly recommend FCA.

Love First Class! Always a quality job and friendly staff.

Ive been using First Class for several years now. They do a great job of maintaining my vehicle and doing needed repairs/service, but do not suggest or recommend unnecessary repairs.

This class was so informative. I learned everything I needed to know to get the job done.

First off i want to say this is a real reveiw! Im not affiliated with company. And i dont know any of the staff personally. This is a great place! Great staff, Chris is excellent and experienced and very nice I felt like a regular customer on my first visit. come check them out you wont be sorry the, dealership told me no they told me yes thanks again!!

They fixed some complicated electrical issue that was a result of a different shop. delighted with the staff, communication, timeliness - everything has been first class.

Extremely pleasant and courteous service, will recommend to others.

Great service

Very professional and communicated very well.

Always friendly! Great customer service and excellent auto service.

Friendly, professional and 5 star Service!

Professional, no haggle, and great service! I looked at places to have my tires installed and found First Class Automotive. Boy was I glad. They asked me if I wanted other services and werent pushy at all. I see why they had 4.5 stars but it should be 5 ⭐⭐⭐⭐⭐s in my humble opinion! This will be my go to repair shop going forward for sure!!!!!

This place is the best! They service all of our vehicles.

Always a good experience here, they even clean your car up for you. If you need a ride, Jackie is one of the nicest laid back guys I’ve met. Overall I’m super happy I found this shop! Highly recommend, thank you Chris & crew!

Courteous, Professional and most importantly Competent!

Great company.After being robbed at Johnson Lexus, these hard working professionals have restored my faith in humanity.The team at First Class Auto will be honest and clear regarding your vehicular repairs. Skip the dealership.They even kept their shop open for a few extra minutes after-hours so that I could scoop my vehicle at the end of the day. Thank you!

The First Class team is the BEST! From their Customer Service at the front door to the highly experienced Technicians they always keep my car in top notch condition. I have taken my car to them for almost 30 years. I wouldnt trust anyone else.

If I could give zero stars, I would. When I took my car in to get my timing belt fixed, I received it back with the lock mechanism broken on my passenger door. When I asked about lock not working, an employee tried to tell me that because it was cold, the lock wouldn’t work. That obviously was not the case because the lock worked for years before that despite the cold weather. He then told me that I would have to pay around $100 for a new key and if that didn’t work then pay around $500 to get the locks fixed. $600 for a problem that I didn’t cause?! Upset with that response, I talked to the owner and he told me VERBATIM “It isn’t our fault because the lock would’ve broken since the car is old.” I have a 2003 Honda Civic. I would not recommend coming here because of this poor customer service. My mom used to come here all the time for her Volvo but after a while, she would come and have more problems than when she left. She’s probably given them around $3000 and her car still has issues. DO NOT WASTE YOUR MONEY HERE. GO SOMEWHERE WHERE THEY ACTUALLY CARE ABOUT THE JOB THEY’RE DOING.

I have been working with Jed and Harry for over 30 years, and they have always been consistent, professional, knowledgeable, and fair. The staff at 1st Class is exceptional in every way. They are thorough and have all of the latest diagnostic equipment.If you need a car repair shop that you can trust, 1st Class Auto is the place.

Definitely the best auto service I have received in Raleigh, and some of the best Ive had in general. I went in specifically to have new tires put on as well as an alignment, but I knew there were a couple of other things going on as well - as it turns out, they found an oil leak I wouldnt have caught otherwise. I definitely felt like I received honest service and never felt like I was being sold anything I didnt ask for. I greatly appreciate their attention to detail as well as their courtesy and professionalism, and will definitely be returning.

It is a pleasure to add another 5 star review to the long list. You will never meet a nicer or more competent and conscientious group of people. Their approach to customer service and attention to detail is second to none. Service is structured in an orderly and efficient manner that focuses on identifying all problem areas and then solving them in the most cost effective manner possible. Staff does a very good job with updates along the way. It is very comforting to have my car (Porsche 911 Carrera S) under their care.

Ive been taking my Lexus here for a year now. Every visit they treat me so well I actually almost look forward to taking my car in to the shop. Highly recommend

Great service, very cordial. I love that they washed my car after working on it!

The best people and service! 6/5 stars. Dont hesitate to take your car here in the future!

I was a previous customer and hadnt been to facility in over 3 years. Had my current vehicle ML 350 serviced on a regular service and just as Id left they perform excellent service. The customer service is outstanding and their prices cant be beat. Ill never leave again. Dont care if Im riding on a bike I will bring it to them for service. Awesome.

Excellent service and efficient staff

Great 👍🏾

/2016Paula QualliotineThis is the most Trustworthy, Professional, Friendly, Organized, Caring and Stress Free Wonderful Place to either purchase a car ( I purchased an awesome 2003 Mini Cooper from them - BEST car buying experience ever.....) Or have Anything repaired ( I also had a small accident - they fixed perfectly ...Or service on your car - ( I would not consider taking it to anyone else but them).l would also like to add the fact I am a Single female ( most vulnerable to be mislead by car...anything).I have No worries with them.I absolutely cannot say ENOUGH Accolades to describe this business. The owners are always there and their staff are the best. They know how to do everything! In addition they also provide a loaner car and or transport service while your repairs are being done. If you want to have anything serviced and or repaired on your car and leave with a detailed receipt knowing you were not ripped off or overcharged and your repair was done properly - Go to these guys. You will be pleasantly shocked. Absolutely.

Ive been using First Class Automotive for years, and have always been extremely happy with the entire service experience. The service advisers are knowledgeable and friendly, and really take the time to make sure you understand what your car needs and the priority that can be set on those needs. The service technicians get the work done correctly the 1st time, on time and on budget.Appointments are easy to make, and everyone seems to have a very good understanding of how long it takes to get any given job done.

Chris went above and beyond with customer service! The staff here creates a friendly atmosphere with the knowledge of experts! Thanks again for getting the Rolla back on the road! See y’all in the future! 🤘🏻HIGHLY RECOMMENDED!

Great people who really look out for you. They make you feel at home and thoroughly explain what is and is not needed on your vehicle. Trust factor is very high.

We need a reliable and honest location to service our Volvo. Hands down best experience to date. Courteous and prompt while being using laymans terms to educate what was wrong. My wife and I will be using them to service the vehicle moving forward, no question. It maybe a few more dollars than other spots, but we dont need to run around town second guessing if our car was actually service correctly or if the fix will last.1st class service indeed. Thank you!

Better do your homework and I truly hope this was a one-time mistake on their part! I took my 2010 X3 in last Friday (May 15, 2015) for a sluggish feel; feels like a vibration/hesitation when I press on the gas. So they advised that they would conduct the diagnostics and call me. I was called on Monday (May 18, 2015) by Chris who said that they the code was a misfire on cylinder #2, and they recommend changing all six coils and spark plugs. I asked how much it would be and he said $825.00!!! I said Holy Cow, and he said, well you can change the one coil and six plugs. I said how much is that and he said $490.00! I then said I will pick it up, so dont fix it. Of course I contacted my friend who is a mechanic and he told me it is the spark plug, and not the coil. He put his code reader on the car, got the same code, and had me go get six spark plugs (Bosch Platinum). We put them on and it runs like brand new. HERES MY PROBLEM. Why is First Class Automotive recommending a fix for something that is not necessary? The car only has 62,000 miles. I just dont understand why they want to change a coil, when it WAS NOT THE COIL. They are supposed to be experts. It was the spark plug for crying out loud.

Staff was great. They clearly and courteously communicated the process and needs of my vehicle. They were helpful throughout and worked to lower cost rather than misrepresenting the situation, working in additional costs that were not needed. Thanks guys!

Great service every time. Oil change was quick and easy. They also took a look at my brakes, coolant, washer fluid, and wiper blades. Good value for good quality work.

I cant recommend these guys highly enough. They do their job well and completely went over the work that needed to be done with my car. A big thanks for helping getting my wheels back on the road again.

Thanks for always taking great care of our cars, whether routine maintenance or bigger issues.Our cars are 9 and 10 years old and we plan to keep driving them as long as you keep helping us take care of them.

I drove to work one day without any problems. Lunch time comes around, and I decide to go out and get something to eat. Or so I thought. Car doesnt start. Jump start failed, so I had it towed to First Class Auto after work and left an after hours slip and my key in the drop box. A guy (cant recall the name) called a few times to update me on when they would be able to look at it and what was going on once they had looked at it and gave me the pricing. Turns out I supposedly had a super dead battery, although all of my lights and radio worked, and it didnt make the dead battery click that it normally would. No matter - it starts now! Also when I ubered in to pay, they were all very friendly and informative.Four stars at least! Until: I called a few days later because my car is missing two hubcaps from an accident. I asked if they could order the hub caps and I could get a price. The guy gave me some nonsense about how I have to bring the car in before they can even begin to tell me the price. I feel like the better way to go about this would be to look up the stock caps from the vehicle manufacturer and quote me the price, then explain that thats just the stock price from the manufacturer and once I bring it in and they see what I have, it may be higher or lower depending on whatever circumstances and which vendor, etc. Its kind of like calling to request price of an oil change and they tell you they cant quote a price until you bring it in. I know there are multiple options, but give me something. Either way I would have to bring the car in, but I just called to other places that would give me options and prices over the phone so I can get a general idea of what Ill need to spend. Will still give this place another try with upcoming maintenance.Second Visit (downgrade to 2 star). I took my car in because I had acceleration issues and a check engine light that was related to a knock sensor. While I was there I figured Id get my brakes looked at (NEVER take your car to Jiffy Lube) and the hub caps replaced. The guys did their inspection and told me the knock sensor issue was due to some software update that only the dealership could perform. When I later took it to the dealer they said nope, its the knock sensor, and that there were no software updates available for my car. FCA said the breaks were overheating and would cost $1000+ to fix - which is not an unusual quote for the work stated, but still ridiculous. Well do it ourselves for less than half of that, but I will get a second opinion first. Then they said they could order the hubcaps and put them on real quick which I agreed to. What they didnt inform me was that Id be waiting nearly an hour for delivery of the hubcaps. At one point I asked a lady at the counter how much longer it would be. She preceded to tell me I was waiting on the hubcaps to be delivered.... which I knew. I tried again and she said the same thing in a different way. I got frustrated - which she could clearly see - and went to sit back down in the waiting area when another employee walked in and she bought the situation to his attention. He then called the delivery driver to get an ETA. Once the hubcaps finally arrived, guess what - one of them couldnt be put on because one of my wheels was different from the rest. They wouldnt give me a price quote over the phone and wanted me to bring the car in so they could see what tires I had and what needed to be ordered. So I bring the car in and they STILL screwed it up. Literally no excuse. I was beyond annoyed at that. I still have the hubcap in my trunk as I have yet to replace the wheel. Nice people, but that only goes so far when they are not doing their job. My experiences here probably wont see me coming back.

1st class automotive is anything BUT 1st class. Not only did they try to charge an exorbitant amount for services but when I tried to retrieve my vehicle and take it elsewhere they REFUSED to release it until I paid over $150.00 for them to JUST LOOK AT IT!!! Ridiculous. BEWARE!!!! These people are crooks!!

1st Class has always been a trusted partner in taking car of my BMW. Ive been using them for 30 years (5 cars). The expertise, services, and honesty is invaluable

After a bad experience at another independent shop much closer to where I live (the owner yelled at my wife when she asked a simple question about the work they did), weve been happily driving the extra 10 miles to take the family cars (BMW 3-series, Fiat 500, two Priuses, Subaru XTrek) to First Class. In over 5 years, Ive had only first class experience -- not only with the quality of work but with the quality of service. In that time, Ive observed the meticulous care with which they treat not only the vehicles but the customers themselves. Principals / owners Jed and Harry are always more than happy to meet you to explain their work and fees. Theyve gone the extra mile themselves to help me find solutions for things that their shop doesnt do. I recommend this group to everyone I know and cant recommend them highly enough.

Thanks to Jed Packer and the staff I always have a great experience. Great service every time

Our family has been taking our cars to First Class for years, and we love the service we get there. Would definitely recommend to anybody whos looking for an honest auto repair shop.

Staffs are very friendly and knowledgeable. Chris was my technician and he was on top of the line very up to date with technology and very patient with customers. Infact he saved few hundred dollars for my car by finding out the fault and suggesting it could be covered by vechile warranty and I take it to honda. Infact he printed the techinal bulletin for me and gave me clear instructions. I highly recommend this place.

Honest and professional mechanics. Great work.

The team at 1st Class Automotive do awesome work. Can’t say enough!!!

Good job

Great guys good prices free ginger ale definitely a good shop they know what theyre doing

I normally do my own repair work. I was traveling with work in Raleigh, and had a front brake caliper lock up on my Ford work van. Since I was staying on Capital Blvd, I wanted somewhere close. After reading the many reviews of the other places that do auto repair, I landed on these guys. I sure am glad I did. They were over the top nice and courteous, and squeezed my rush job, in their full schedule. I needed the van that night, and they helped me every way they could. They even gave a me a complimentary loaner to get back to the hotel. I know I could have done it cheaper, but thats eating my own labor, in my own shop at home. I appreciate the quickness they completed the job in. I will go back to them, if im ever in the area again. Thanks guys!

Good experience. Drew was not only extremely friendly and helpful but great at keeping me informed.

Good place to take your vehicle.

They were ok. They didnt give me any optional choices. I left there just as undecided as when I went.

Mechanics you can trust. A rarity.

Extremely professional

Quick service and Friendy

Excellent service!

Best automotive service in Raleigh!

Good service!

Just amazing