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Duke Collision
3728 Overlook Rd, Raleigh, NC 27616, United States
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Duke Collision
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ka
Review β„–1

Too much to say but basically great service!They fixed a few deep scratches on my accord in a couple days. Adelina kept me up to date the whole time. Definitely will go back (i hope wont have to though haha)Also be sure to ask if can use their free loaner car while your car is being worked on πŸ‘πŸΎ

Pa
Review β„–2

I got a good vibe from Duke Collision when I showed up for the first time and I saw they were working on cop cars. I asked and the city of Raleigh does get their cop cars worked on at Duke Collision. Anyway, after my car had some major roof damage and my insurance company totaled the car because of the cost, I struggled to find any place to repair it. Everywhere I went said it would cost between $6,000 to $9,000 and they would have to replace the roof and A-frame of the car. Then I go to Duke Collision and they tell me they wont need to replace anything, and it would only cost $3000. ($2,997, to be precise). I thought it was a bit too good to be true but I went along with it. They surprised me, however, when they offered a free courtesy car to drive while they repair mine. Again, a rental free of charge! I took it.I picked my car up today, and it looks like the day i got it! Brand new! It took them half the time they estimated it would, The price did NOT change; they stuck true to their quote, and they even gave the car a free interior cleaning, despite not needing to work on the interior! Overall I am very satisfied with Duke and will be recommending their services to my friends and family, and will go to Duke again if I need anything repaired.

Ch
Review β„–3

This is the second time I have used Duke Collision. I was so pleased with the first experience that I did not hesitate to return. The staff was very courtesy and professional. The body work took only 4 days. It was returned cleaned and the price remain accurate and the same. I hope do not need to return again but if I run in to any additional issues in the future I 100% will be returning to Duke Collision. Thank you for taking great care of my vehicle.

Br
Review β„–4

Great experience at Duke Collision. Julian was so helpful during the entire process and worked with the other persons insurance on my behalf. My repair was completed in the time quoted.

Sh
Review β„–5

First, they did a great job fixing the dent in my car. I had minor damage on the driver-side fender, and they told me it would take a week to get it fixed, but it almost took them three weeks. I had to call them many times to see my vehicle repair status, but no one answered. Maybe 1 out Of 10 calls. Also, some lady picked up and hung up on me. At that point, I was already disappointed. So after the third week, I went to pick up my vehicle and drove it home. When I got home, I noticed something smelled like rubber. I ignored it, but a few days later, something was smoking under the hood, so I popped the hood, and I saw a foot-long rubber sealer lying on my catalytic converter. It was so hot that it almost caused a fire. I looked around under the hood to see if mine fell off, but the rubber piece wasnt mine. And the rubber seems very old and not original to my vehicle. At this point, I am 99% certain that someone purposely put it there. I gave it one star Because of the work they did. Do I recommend it? NOOOO. All I want to say is that if youre planning on taking your vehicle there, make sure you Triple-check everything. I dont want anyone to go through what Ive been through.

Ve
Review β„–6

The folks at Duke Collision were awesome! They were easy to work with and the price was just right. The quote they provided was accurate with no surpriss after service. The body work I needed was completed in a single day and they made sure I was fully satisfied once completed. I will definitely be coming back for my future auto repair needs!

Ch
Review β„–7

I got my bumper repaired here and it only took minutes. The staff was very friendly and extremely efficient. Great quality at a great price and extremely nice and proffessional staff.

Mi
Review β„–8

My low tire pressure light was on and they filled my tire without me asking. Little things go a long way. I only spent less than $200 but they still made me feel like they appreciated my business instead of a headache.

Re
Review β„–9

If you are looking for a body repair shop that is professional, economical, efficient and provides optimal customer service, then Duke Collision is the shop for you. They did exactly what they said they were going to do within the price quoted and the timeframe promised. To top it off, they have the most courteous staff to assist you. I hope I never have another accident, but if I do, I will be using Duke Collision!

Jo
Review β„–10

Makes sense to leave the review here as well - I took my vehicle to the ford dealership because the rear hatch wouldnt close. The dealership wanted $3000, and Duke Collision fixed it for $250. These guys were professional and on time. Highly recommend

M
Review β„–11

Highly recommended!! Friendly & respectful team! Julian was helpful & the bodywork on my vehicle was great.

Br
Review β„–12

Great service and amazing customer service. They also provide courtesy loaner cars when available. Very knowledgeable staff!

Ke
Review β„–13

Duke Collision was able to fix my cars bumper and side panels from a fender bender as well as repair my proximity sensors to the front bumper in a very timely fashion. They were very attentive to my needs and kept me informed all throughout the process.

we
Review β„–14

I was involved in a parking lot hit and run and I needed a new bumper installed and I also had some paint damage. Leith Toyota sent me to Duke Collision because I needed it done quickly and affordable. Julian was kind and understanding of my frustration and was able to provide a quick estimate including the bumper and could do in 2 hours. When I picked up my car the bumper looked perfect and they even worked on the scratches and they were almost invisible. Thank you to all the shop guys!

Na
Review β„–15

Theres a reason this place has nearly 100 reviews and a 5 star average rating.Julian was very helpful and communicative throughout the process. He answered all of my questions and helped me get my truck treated for rust!Adalina is so nice she will make you want to drive your car into a tree just so you can take it back to Duke Collision and have it serviced by them. In all seriousness, everyone, including the technicians were helpful, informative, and kind.

Ra
Review β„–16

Julian is the MVP!!!!! EXCELLENT SERVICE ALL AROUND. PROFESSIONAL & A MAN OF HIS WORD. I HIGHLY RECOMMEND!!!

S
Review β„–17

Duke collision is very good they kept me updated on every second with text messages they were fast and very good quality I would recommend them to anyone you cant even tell on my car it looks bran new . Thank you guys and it only took 1 week 😁

Be
Review β„–18

Duke Collision worked on my other car for minor work. When I had accident, I was happy when my insurance company said I could take it to shop of my choice. Duke Collision did a through post accident inspection and pointed out areas of likely unseen damage. They worked with my insurance on cost and kept me informed via text on repair process. It took a little longer than estimated due to delay in parts, but it looks great.

Ir
Review β„–19

Used them numerous time and their work and prices are excellent

Ta
Review β„–20

Great repair shop. I was in awe of the work that was done on my vehicle. Very professional staff who were responsive to all my phone calls and returning calls. Adelina kept me abreast of the progress of my vehicle during the entire process, and Edwin made me comfortable that my car was in good hands. I plan on recommending all my friends and co-workers to get body work done on their car at Duke Collision. I even received a gift once everything was completed, first time ever experiencing this from a repair shop. Thanks Duke Collision for a job well done.

El
Review β„–21

Duke collision was very professional at every step from estimate to cleaning my car prior to giving it back to me. Great value. I recommend without reservation to anyone needing body work. They gave my older car the same TLC as if it were a new expensive car and I appreciate that.

Ma
Review β„–22

Very very happy with the service and quality of work here! Everyone was extremely polite, punctual and the work was fantastic! Would absolutely recommend!!!

Do
Review β„–23

Damaged bumper replaced on 2015 Altima. Paint matched perfectly.

St
Review β„–24

Very timely and professional work. Had some scrapes on my front bumper which they repaired and looks brand new. Adelina assisted me and was very knowledgeable, honest, and made the process very simple. Was told at other shops that the bumper would need to be replaced completely which seemed unnecessary. Highly recommend Duke Collision!

Sc
Review β„–25

I chose Duke Collision because their estimate was reasonable and the positive reviews.My expectations were exceeded. The work performed on my car is outstanding and it was completed timely. As a bonus they provided me with a courtesy car while my car was being worked on and washed my car. The employees are friendly, courteous and professional.I highly recommend Duke Collision!!

Je
Review β„–26

Talk to Julian. He will make sure that you get the results you want in a short time at a fair price. They did such a great job with my car that I brought my daughters car in the next week. 2 for 2 on great results!Dont give the guys down the street 25% more for a long wait and bad attitudes.

Iv
Review β„–27

If you value your life, do not take your vehicle to Duke Collision. I had an accident in September that everyone thought would be totaled. The car was not totaled and I proceeded to drive it for 3 more months including two back and fourth trips out of state that alone were 1,000 miles. In December, I took it to a body shop for some checks and received a call 2 weeks later that the car was totaled due to 0 structural integrity. The technician at the new body shop took the front off of another car to show me what it should look like and then showed me mine. Parts were not welded back together, edges were not filed down and could have torn anything. They got the invoice from Geico, who was charged for things they absolutely did not do. The technician told me my front end could have fallen off at any time and if that had happened on the highway I very well could be dead. This is the fear people have of body shops; them draining insurance carriers of their money to put the driver’s life in danger. I will be filing a complaint with the Better Business Bureau. I have from reputable sources that this is the way the owner does business and is common. I thought my car was fine until someone looked at it. Do not trust repairs you have gotten done here.

Ca
Review β„–28

I highly recommend Duke’s! My car looks brand new. They did a fantastic job. Edwin, Richard and Julian are so knowledgeable. The quality of work looks amazing at a very reasonable price.

Da
Review β„–29

If you are looking for a professional body shop that will have your car looking perfect, then look no further Duke Collision is the place!!!! Both Adelina and Edwin are phenomenal they made my experience very pleasant. I am very happy with how they fixed my BMWX3, I would highly recommend them to anyone that I know that would need body work!!!

Ch
Review β„–30

We originally had our car dealers body shop and were amazed at how it went from $1700 to over $3000 at that point insurance for saying they were going to total it Through a recommendation we have a towed to Dukes body shop spoke to Julian. We were absolutely amazed. Not only that they come in $1000 under that. The vehicle looks like it was never hit at all between the paint and the fit of the new body panel. I highly recommend them

Mi
Review β„–31

Took my wifes car here because there was water leaking in during heavy rains. When the owner listed the things theyd have to do to take care of the problem, all I could think was This is gonna be expensive! But, the estimate was less than half what I expected it would be. The car was ready in 2 days (and one of those days involved them getting all the parts!) Everything works fine, were expecting some heavy rain this weekend and they told us that if we had any problems afterwards, just bring it back and theyll take care of it. If I ever need body work on my car, Im going to push my insurance company to send my car to Duke Collision. Great people, great work!

Je
Review β„–32

Good service, good communication. No runaround. Good work.

As
Review β„–33

Got an estimate in under 15 minutes, got a quote of what I’d pay and used a coupon! Turned my car in Monday mid afternoon and got it back Thursday Mid afternoon. My car looks brand new and I’m happy, thank you guys for being friendly and getting my car done quickly. Adelina and her team, thank you.

TH
Review β„–34

Excellent experience with this shop on 2 separate occasions! They do quality work at very reasonable prices. They provide information what repairs are needed but without the pressure of unnecessary work. The repair work I asked was done really well, although there seemed to be a minor issue with the car AC. But they fixed it the very next day without additional charges - and even provided me with a loaner car for the day. They are a great, friendly family business and I highly recommend them.

AC
Review β„–35

Stopped by reference a pellet gun wound to my side door. Edwin spoke with his paint guy and 15 minutes later, sanded-primed-painted....thank you. They called it a courtesy as a referral from Leith Toyota. Just saying.....wow. Much appreciation Duke Collision.

Al
Review β„–36

I just had the rear quarter panel on my car repaired after a parking lot accident. The panel had a severe body-line dent and other distortions. I really didnt think it was possible to reshape it to like-new, but they did it! The panel looks perfect. The paint looks perfect. They had to blend it into the rest of the body. They really did a masterful job.

Ro
Review β„–37

I got my pink Jeep repaired there after an accident and it was extremely difficult to find a place who’d touch my car w/ the unique paint job. This place knew right off the bat that’s could handle the problems and actually pointed out faulty work I got from Maaco a while back. Everything went smooth and they actually provided me with a free complimentary car until I was fixed up. My Jeep was back to beautiful after a week in.

an
Review β„–38

I got in a really bad accident with a deer and completely messed up the front of my HRV! ... duke collision was quick to fix my car and provide excellent customer services. Julian is the guy that help us through the whole process, and he made it so easy and simple. I would recommend to all my friends and family.

Mi
Review β„–39

They came HIGHLY recommended. Very professional and friendly staff. They preform high quality work. Did an OUTSTANDING job on my car. Fair and reasonable prices. They do whatever it takes to make the customer happy and satisfied. THEY DO NOT INFLATE PARTS PRICES NOR WILL THEY PERFORM UNNECESSARY WORK!

Br
Review β„–40

I took my vehicle in for repairs following its being hit while parked off the strength of my brothers referral, who had had work done there on two separate occasions. Adelina, the office manager & service coordinator, got my vehicle in immediately upon my bringing it in, got me squared away with my rental vehicle, and sent me on my way. The work was completed in eight days much to my satisfaction, but I discovered an issue that once I coordinated with the shop & the insurance company, was handled in a matter of hours. I was so satisfied that I even returned a couple weeks later to have the oinstriping on the vehicle redone privately, and they once again did an awesome job!!! Duke Collision is absolutely top-notch!!!

Ta
Review β„–41

Went to get my car looked at. They were polite and upfront. I didnt feel like i was being taken advantage of in any way. Patient and informative. Great business

Ma
Review β„–42

Extremely pleased with every aspect of Dukes work. Matt is very accommodating from start to finish. They have courtesy cars which are extremely helpful when your car is getting repaired out of pocket. Ive used them on two different occasions and have been pleased both times. I would gladly recommend them to friends and family. Thanks again guys...

Cu
Review β„–43

After a deer ran into my sons 97 pickup truck, Julian at Duke Collision was able to locate the necessary used parts (we didnt have comprehensive insurance), and after completion the truck looked amazing. The price was very reasonable and I would definitely recommend Duke. - William

x
Review β„–44

I was given a recommendation to Duke Collision by Hector who works at Leigh Toyota in their parts department. My 07 Tacoma was having the clear coat peel and from driving off road had lots of scratches and a few chipped areas that were starting to rust. With 168k miles on the truck, I am looking to still get another 5 years out of it but didn’t want it to continue to degrade in appearance and wanted the rust gone. Matt was professional and courteous from the outset and gave me several options on what could be done. The prices were reasonable (if you are looking for a $500 overall repaint of your vehicle this isn’t that type of business) and he included a refinish of my foggy headlamps. I got a loaner vehicle for free, which was an excellent service (the loaners are wrapped with the company’s logo which is fair to give them free advertisement, but wasn’t my favorite thing). They finished all that needed to be done to my truck in 5 days and I was very satisfied with the results. The new paint blended very well with areas that didn’t need painting and the other full painted areas look great. I was told their painting has a lifetime warranty so that also gives me peace of mind. My experience was great with these guys for painting needs, and wouldn’t hesitate to recommend them.

Ca
Review β„–45

We got a recommendation to call Duke from another body shop. Duke Collision did a fantastic job repairing our car and had it ready even sooner than they had predicted. The whole experience was simple and painless, and the work was of excellent quality. They did a couple of extra things that they didnt have to do to make the car perfect. Many thanks!

Da
Review β„–46

They were extremely fair and did a fantastic job on my car. It literally felt like half the price, and half the time to get to done as better known competitors. I would DEFINITELY use them again.

Di
Review β„–47

GREAT WORK!!! did such a good job. God bless these people

ro
Review β„–48

Great people - great service - zero hassle ... i could not be more pleased!!

Er
Review β„–49

My car was involved in accident. We took it to Duke Collision. We were really impressed with the work that was done. My car looks brand new! The price was very reasonable and everyone there was so friendly and helpful. I definitely would bring my car back in the future!

ad
Review β„–50

Great work, the fix was fantastic cant even tell my car was damaged. Finished on time and the employees were professionals. I also did not have car rental on my insurance. Duke collision provided me with a courtesy rental car for 4 days while my car was being fixed free of charge. I highly recommend Duke collision

Cl
Review β„–51

Duke collision is alright with me. Adilina was very resourceful and very helpful throughout my process for when my car was being repaired Im very satisfied especially the help with a FreeRental

Ro
Review β„–52

What a great experience. Matt, the front office guy, was wonderful to deal with. The workmanship was perfect-couldnt tell there had been any damage at all. The car was ready 3 days early. I would highly recommend this company.

Pe
Review β„–53

Good quality work! I also have referred friends and both have had awesome results. They went above and beyond and also washed the cars fully!

Ro
Review β„–54

I loved the way my vehicle looks after the repairs. The price was great, repairs were done quick, and efficient.They went above and beyond what I asked them to do. They provide excellent customer service.

Je
Review β„–55

My car is very nice thank you so much for your service.

JF
Review β„–56

Amazing work done and great price! And my car was nicely cleaned! Love it and definitely recommend Duke Collision!

Ca
Review β„–57

Amazing place! Reasonable in price and best customer service around town!! Will def recommend to friends and family! Matt and Alex are great to work with!

Te
Review β„–58

Definitely a dedicated working group of individuals. Strive to make sure that they succeed with all upkeeps of your vehicle. Very proud to say that with the help of there team my car is back on the road again with the second time. Had a total of two claims here. Highly recommend anyone to come, will be glad to come back just not for the same issue lol.

sc
Review β„–59

My daughter got into a bad car accident. I was recommend Duke collision from a close friend. I was given an on the spot fair quote. Duke collision gave my daughter a free rental car for 9 days as her car was being repaired. Thank you for your professional and quality work.

De
Review β„–60

They did an Great Job repairing our bumper and tail hate.Could never tell the accident ever happened. The paint was perfect match.

Se
Review β„–61

Good communication, scheduled quickly, had the car done ahead of time and the car looks good as new again. Noticed brake light didnt work afterwards, took it back thinking it hadnt been reconnected properly, turns out just a burned out bulb, which they diagnosed/replaced for free. Highly recommend.

An
Review β„–62

To all the guys and girls at Duke collision thank you very much for working on my Toyota 86 it came out looking beautiful but a special thanks to Matt who always looks out when the people on the street can’t. I highly recommend this Company

Ba
Review β„–63

I took my 2008 Eclipse to Duke Collision to have a broken door latch repaired. Since I had it there I also inquired about some dents and scratches on the bumper and rear quarter panel. My car looks great! They fixed the sunburn on my headlights at no charge. My 2008 looks brand new! The repairs were done on time and on estimated cost. I would go there again. Thanks Duke Collision!

Ia
Review β„–64

Employees were very friendly and helped me within seconds with my problem. Highly recommended and affordable!

Ge
Review β„–65

They do very good repairs there. I deliver parts to this facility and I always she some very skilled work.

La
Review β„–66

Very nice staff and facility

Va
Review β„–67

IF YOURE READING THIS, YOUVE MADE IT TO THE RIGHT PLACE...! Here you will receive all the help one could hope for in an (unfortunate) automobile situation. More specifically, the unparalleled assistance of Matt and entire team there to get you back on the road with a few bucks to spare. Theres no where I would trust as wholeheartedly after my entire experience. My car received the most complete care it possibly could have and was returned in practically perfect condition. After it was all said and done, I was actually HAPPY to have had a reason to make the visit to Duke Collision. These people are outstanding and exceeded expectations in every way. It feels pretty great to have such a trustworthy body shop now.

Pe
Review β„–68

Great service and quick results

Ch
Review β„–69

Really great company getting a quote to fix my gt 86 aka frs. Just got it honestly great company would highley recommend edit dropped of car got a rental car. They are really great they also do body work i plan on getting a rocket bunny kit in the future.

Fa
Review β„–70

I cannot express how great of a company Duke Collision is, and how much of a wonderful experience I had with them!!!! Its already frustrating enough to have to find someone to fix your vehicle, but......They are friendly, professional, and they always keep you notified about their progress on your vehicle! With people out there always wanting to do the bare minimum and taking your money, I can honestly say that this company went over and beyond! They repaired a dent in my new car I just got and was hit 2 weeks later and now, I cannot even tell it was damaged! If you are looking for body work these are the folks to go too!!! If I ever need body work again, well....I have them programmed in my phone!!!! They deserve a million stars!!! Thank you Duke Collision for the awesome service!!!!

Ra
Review β„–71

I HAD A VERY STRESSFUL SITUATION WHERE I COLLIDED WITH A DEER. THE FOLKS OVER AT DUKE COLLISION WEN ABOVE AND BEYOND TO TAKE CARE OF EVERYTHING! SHOUT OUT TO ALEX & ED! πŸ™πŸΏπŸ‘‹πŸΏπŸ’―

Lu
Review β„–72

I took my 2001 corvette to a different place in the beginning, the paint was terrible for the price. I took it to Duke Collision and they completely gave my car a new look for 2/3 of the price i paid before.

Du
Review β„–73

Got a very efficient and fast work done in a short period of time. Excellent service.

An
Review β„–74

Matt addressed all of my concerns and was super friendly and helpful. I highly recommend this body shop.

Mi
Review β„–75

Great shop to get your car fixed. 100% recommended.

Al
Review β„–76

Amazing job and the service was awesome! Definitely would recommend!!

V
Review β„–77

Brought my 1969 dodge dart to duke collision, what a beautiful job they have done, it now looks like a show car,if you have a late model or a classic, DUKE COLLISION is the shop to see first

St
Review β„–78

Great service and people!!! I highly recommend them.

Di
Review β„–79

Best of the best Duke Collision very friendly staff

An
Review β„–80

Great customer service! Real professionals!

ma
Review β„–81

They do perfect works

Ja
Review β„–82

I was involved in a colision in my 2004 hyundai accent. It was towed to Abra auto body for repairs. Abra estimated 2300 for the repairs and then refused to fix it because they said it was a total loss. I called duke colision. They towed it from abra for free and quoted me 1750!! They had it fixed in 5 days! New paint and everything. They even cleaned and vacuumed the inside. I highly recommend this place!

Ja
Review β„–83

Excellent work on my ruck

Sa
Review β„–84

Great work fair prices

Ma
Review β„–85

Excellent service!

Do
Review β„–86

Great customer service

Ro
Review β„–87

Son muy profesionales y hacen muy buen el trabajo, la atenciΓ³n al cliente muy buena, siempre me atendiΓ³ Adelina, muy amable y lista para responder cualquier pregunta, sin duda los recomiendo

Ma
Review β„–88

Very friendly, the price is much better than other companies. I recommend them 100%

Ra
Review β„–89

Super. Excellent. Mui. Good Attention. Mui. Friendly

so
Review β„–90

Really very good service, very friendly I recommend them 100%

Ro
Review β„–91

Excellent atention

Ge
Review β„–92

Very good

Fr
Review β„–93

The best !!!

Information
24 Photos
93 Comments
4.8 Rating
  • Address:3728 Overlook Rd, Raleigh, NC 27616, United States
  • Site:https://dukecollision.com/
  • Phone:+1 919-803-8300
Categories
  • Auto body shop
  • Auto painting
  • Auto repair shop
  • Car service
  • Car wash
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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