Allan Kelly is by far, the most capable and amazing customer service rep I have ever had at AT&T.He is polite, courteous and knowledgeable.I have been coming to this site for five years and this has been my best service experience.Man, the manager is excellent, but he is not always here. I am hoping the store realizes they are so lucky to have Allen. It will increase their customer base and keep people happy with their services with AT&T.

This store is phenomenal. Alan and Stephanie were VERY helpful when I made my purchase. Highly recommend.

I came in to upgrade my iPhone X for a newer iPhone. Henry offered the trade in promotion which offered a great upgrade to the 12 and I saved so much on the cost of the new phone by giving them my old one. No down payment made my day but I should’ve backed up my phone before I came in because it took some time to port my information...Sorry about that Henry! But great service overall!!!

Man was very helpful and understanding my husband lack of tech knowledge he couldn’t have been nicer

I went to upgrade my phone and Man made it a very easy process and answered all of my questions

Henry at the Quincy location AT&T store was so helpful. He has great customer service skills. Great to talk to!

Henry and Mason are awesome! Henry spent hours helping my family figure out new phones. He was so helpful, patient, and not at all pushy. He’s a genuinely nice guy. And we had an issue with a phone case (our error) and Mason helped replace it without any questions. I would strongly recommend this AT&T store for anyone needing assistance. It was some of the best customer service I’ve ever experienced!

Great service. I needed phone service and Henry did an amazing job assisting me in getting the best plan within my budget. He was extremely helpful.

Man Pham is THE BEST representative for AT & T ever!! So very patient, knowledgeable & the most helpful nice guy! Amazing experience.

Let me tell you I highly respect anyone whos working with the public during a pandemic. Came in to upgrade it was fast and easy, which surprised me because usually buying a phone is a take time out of your day matter but the representative here was very fast and efficient.

Henry was rude and more concerned with talking to his friends on his tablet that I could see who he was talking to. Couldnt be bothered helping me. I made him and he said he didnt get paid to help me set up my voice-mail. Im brand new to AT&T and Im not amused at all.

Henry was very helpful, answered all of our questions, and got us a new phone.

I came into this store desperately needing a new phone and the agent working; Henry; was great. He explained the differences between phones and helped me find the one that was right for me easily. I will definitely be going back to him if I need anything else.

I ported 4 lines over last week here at this location. Man explains the plan in detail with costs and helps us set up the account with $900 off on each of our new phones and the process was done quick and professionally. I will defenitely coming back here for more.

Went to this location today to figure out a billing irregularity and an issue I was having with an exchange as customer service prompted me to do. The one employee working on Black Friday seemed a bit slammed and very bluntly asked me what I needed when I quickly explained my issue he told me he couldnt help and I should call customer service or go online... Who had told me to go to a store... Admittedly I became a bit cross as it seemed as though he was blowing me off. That is fine I would be stressed dealing with 6 customers with no help. However I would not recommend going to this location for help.

Couple of days ago we had a big situation with another store in Bridgewater everything got screwed up, they sent us from Bridgewater to Quincy stating that our phones where there. When we got to Quincy store the phones we had already purchased where not at that location. Henry and Denny they were great they helped us all through the way they went out of their way to get our phones from another store! That day we did spend quite a while at the store because they where trying to fix the problem Bridgewater created.. but they did amazing they were very patient and very helpful. Thank you Henry and Denny!

I went there to see what phone plans I could possibly look into and Alan really helped me figure out which plan was for me he was incredibly helpful

Great Customer Service!I had to replace my old phone that would not turn on after the latest apple update. Fortunately I had insurance through ATT. The insurance sent a replacement that arrived the next day. Henry was very helpful in guiding me through the steps to transfer all the data, and with the purchase and installation of a screen protector for the new phone. Thanks again Henry.

Used to have good customer service now its hit or miss

I’ll never forget Henry. He was incredible

Alan really helped me switch from T-Mobile and I got to trade in my phone and save $700 off my new phone

Henry at the Quincy location is very patient and helpful.

Look like one person is working there, service is slow take long time to answer your question and I leave...

Only one person working. Long wait times.

Henry was very helpful and a pleasure to work with.

This is a 3rd party Store and whatever is done to your ATT account at this store will not be entertained by other directly authorized ATT stores.It is really a big MESS here and MANAGER is not at all available. I have to visit more than 3 times just to upgrade phone. Visited on Nov3 at 6 pm and earlier, the representative(HENRY L) is always in hurry to go home. He keeps handling multiple people at one time and runs into discussion with everyone instead of helping one guy at a time. The representative is undertrained, CUSTOMER SERVICE is very poor. This store charges EXTRA FEES unlike other authorized ATT stores. He rushes to close store from 6 pm even store closes at 7pm. DO NOT VISIT THIS STORE, nearest one is available at 250 Granite St Space 1011, Braintree, MA 02184

Not even was the salesman unhelpful, but also lied to me. I am so disappointed in this store. I do not recommend visiting this store, especially when the tanned salesman is going to serve you! Think twice!

My phone was acting really weird and the guy Henry had excellent customer service he not only fixed my phone he was super polite and fast I’ll definitely be back for all of my phone needs! Thanks Henry !!!

Henry was very helpful and very polite! Ever time I come to make a payment or ask for help he is there to help! I am very satisfied with AT&at.

Henry was great! He was personable and helped everyone individually. The whole store was chatting and it made the process of getting a new phone much more fun than usual. He also helped with all my questions and was both professional and funny. Thanks for everything!

My experience was perfect Henry took his time to find the perfect phone for me and make sure it functioned correctly.

Great customer services,I went there to upgrade my phone and I wasnt sure what I wanted. The sale rep by the name of Henry was very professional and helpful.He help me pick and understanding how my phone works, made sure I didn’t loose anything from my old phone &He also was able to attend other customers while helping me.Very professionalThanks At&T in Quincy

Henry was extremely helpful and very knowledgeable. I recommend this AT&T location.

Henry at the Quincy location is saving your money!

Henry was informative and helpful when I went here to get an upgrade. Always good to see this attention to detail with customers new and old.

This store SCAMS CUSTOMERS!!! I joined a prepaid data plan, the salesman said that I could quit anytime I want as there is NO contract. However, after going through troubles, I found out prepaid data plans have to be used for at least six months! He never said anything about it! The worst experience ever!For your information (and not to be racist), that salesman is black.

I went to the store and I loved how professional but also welcoming Henry was. He delivered fast service and even listened to my movie review of Once Upon A Time In Hollywood

Excellent customer service. Very knowledgeable about products and pricing plans. Always takes the customers best interest as their top priority. They solve your problems quickly and respectfully. This store is in a different league above any other cellular phone store that I have been too. I am fiercely loyal to this store because they are so good and I have never found another store to be able to hold a candle to these guys. I highly recommend that you consider the drive to Quincy.

The employee was not rude, but quite off-tracked and we felt he was being negligent. He answered our questions but looked at us as ignorant guys. I have always liked the service and professionalism at AT&T stores, even at student areas and was very put off and uncomfortable today. Visited store on on 19-APR around 3:45 pm

Just because the sales man was nice😊 other then that! really didnt get done what needed to be done.😒

Great services!! Thanks to Man, he is very knowledgeable, he was helping me to purchase the right product.

Great service!! Place is less crowded compare South Shore Plaza store.

My dad had a broken phone (he had a basic flip phone) and we went in to purchase a new one, figuring it was going to cost us at least $100. We saw the manager here, who checked our account to see if we had insurance, which we did not. He then said that because of the timing of our plan, it would be easier to just go to WalMart and purchase an AT&T Go flip phone and switch the SIM cards, because otherwise a new phone through them would be $180. We did that and the new phone ended up being $15 - saving us a ton of money. I was happily surprised how honest the manager was and grateful that he wasnt just trying to make money off of us, but was happier keeping a customer happy. Thanks so much!

Nicee hífen store

Best customer everrrrrr especially Man, he was helpful and friendly. I definitely go back to this store

Went in for a case midday Friday and bumped into Kenneth and Selma. Down to earth, got what I needed and will be back due to these two.

All though I was not able to switch my service over to AT&T. I was able to get all the information that I needed ! Thank you Dion for being extremely helpful and patient with me !

I came in the store and Henry took his time to answer my questions. He even helped me save money by suggesting I sign up for paperless billing

5 star for the staff. Boo for unavailability of what I wanted.

Ive been working in sales for years and no one has as much patience as the manager there (I think his name was Brent). The few times Ive come in, theres always an irate customer and he always remains polite and tries to help the customer regardless of how many swears and insults get thrown at him. Bless that man, because I know how that tends to go unnoticed in sales or customer service positions.

Excellent service. They have successfully taken cared of my number porting.

This is not an official AT&T store. Avoid this place like the plague unless you like shotty and shadey sales associates.

Great customer service, Henry was super helpful and nice!!!

Nice people helping.me.

Very nice person, Dion. He knows what he is doing.

Great service fast need a new phone avoid Braintree mall madness !!

Henry is the best! So helpful!

Returned to this store after a change in staffing and Im very disappointed with the change. New employees have poor eye contact when speaking with customers, mumble, and have poor knowledge of products and AT&T policy. Ill be looking for a new retail location, maybe also a new carrier.

Worst customer services ever.... the guy don’t even want to work.

Was there to get an new phone they help me with everything

WARNING!!!!!!!! After waiting for over an hour for the ONE employee to ring out a girls cellphone case, we finally were seen. Only to work with someone who clearly doesnt know what they are doing because they put an AT&T SIM card into a Verizon phone that clearly had VERIZON WIRELESS written on it. The phone immediately had issues in the store because of this, the guy told us to call Verizon customer service and have them unlock the Internet on the phone. My father has worked for Verizon for 18 years and has never heard of this. So we went to a Verizon store to unlock the Internet on the phone and they all looked at us like we had 6 heads. Now we are on a new VERIZON plan, and wasted money we already didnt have (no refund after 48 hours! SCAMMERS) at this AT&T store because the people at this store dont know how to do their jobs.

They were awesome. As of today, I noticed they were closed for construction.

Excellent customer service! Bought a new phone and did all the paper work in a few minutes!

I stopped in just to get a new size SIM card. The staff was really helpful and also were interested in helping me setup my new phone.

Very helpful and professional

Just RUDE and disrespectful the worst customer service ever. He even tell me he dont provide custumer service in the store, too STUPID.

My aunt and I bought two iPhones, advertised as new, from this store . Soon after, I realized the GPS on the phone didnt work, the wifi capability was compromised and the phone couldnt ring for incoming calls. My aunts phone was even worse as it didnt have an IMEI number and had similar issues.I took mine to an Apple store, and they said that screws were missing and other components were counterfeit. Going back to this store to confront AT&T about selling me a fake iPhone, I encountered a terribly unprofessional store clerk who didnt admit to selling me a refurbished product. After getting off the phone with Apple, they said theyve been seeing increasing instances of iPhones with similar problems coming from this area. I suspect its this store. Only after too many calls with the corporate AT&T headquarters did they replace my phone.Dont buy any products from this Quincy store. The only thing worse than their inferior products is their ill tempered customer service.

I regret going to this store almost as much as I regret signing up for at&t in the first place.

Bought new phone and charger did not work and would not replace... Couple months later, went in to upgrade my family plan and was told one price but when all done, what i was told was not even closeAT&T SUCKS!!!

Poor Customer Service. Impatient staff.

Great customer service!!!

This guys send me call customer service, then customer service send me back to them, and I end up driving to another store at south shore plaza, here is what happened...wasn’t good experience for me...

Fantastic at&t store!

Understaffed, but efficient. I can also go next door and do some banking

Excellent service

One employee on a Sunday afternoon and abysmal service.

Service is really great

The worst place to go if youre not white.

Easy in n out

They didnt have enough help in there the manager left some young kid there who couldnt help you told me to come back when the manager will be there terrible service

Good honest service!! The guys went above and beyond our needs !!

Great service !!!

Lazy clerk, bad attitude.

They are rude