user
Gravity Coffee
15941 Meridian E, Puyallup, WA 98375, United States
Appearance
Gravity Coffee
Comments
Br
Review №1

I come here every day always amazing. So sad Savanah is gone. But grace is awesome.

St
Review №2

All the staff are really friendly and helpful! Anytime I want to try something new they’re never shy about making suggestions based on flavors I like. My favorite drink was suggested by one of the gals there and I still order it pretty regularly. (Purple drink, add guava, swap coconut milk for the lemonade)

ir
Review №3

I decided this morning to taste and rate Gravity Coffee since I needed a wake-me-up. Once in line I whipped out my phone and wanted to include the price menu board in a picture.To my surprise an employee, whom was wearing a face mask stepped outside the stand and told me it was company policy that I wasnt to take photos of employees. I informed her that I was going to rate the coffee on Google.It wasnt my intention to publish employee photographs.Anyway to rate the coffee. I ordered a favorite of mine a vanilla latte.In my opinion it was just ok flavor. Nothing to write home about, which is why I havent told my mother about the coffee.

Ch
Review №4

Really good choices of coffee. They do coffee rightNot worth reading the business below a 5 since you cant beat their coffee... They have a really goofy drive through system, it always seems like theres a million people in the stall and a few people taking orders and no matter what you tell the girl with the ipads it never translates well. You guys should just reduce staff and focus on the customer experience more than trying to copy Dutch Bros branding on the customer experience. You guys are better in quality, a subtle change will make you better in service too

St
Review №5

Do not come to this stand alone franchise. I ordered a few drinks that tasted absolutely nasty so naturally I walked up to get a refund or see what they could do. When I walked up they refused a refund and gave me a number to call that did not even match the cooperate number. After refusing me cash back, gift card, or any form of compensation I went back to my car to drive up and they shut the window in my face and laughed with other customers about the situation as the customer on the other side of the stand honked and yelled at me laughing with them about another customer(us). Do Not go to this stand they will not give you the common decency of customer service and could care less about their customers. Window does not say no refunds or all sales final.

Mi
Review №6

Incredible as always. The staff is fantastic and the drinks are made exactly as they should be.

Ro
Review №7

Awesome coffee/espresso and outstanding baristas. I made a blooper in my order and the staff fixed me up and would not accept any extra tip! Said nope it is just how we do it here! Made my whole day so much better!

As
Review №8

It was awesome I have never seen two dudes working in a coffee shop ever in my life I dont even think Ive ever seen one dude working in a coffee shop but thats a different subject anyway this is the second time though their tablets been down even so it only took him a few minutes to make the drinks so its all good four stars till next time

El
Review №9

Can be good but too inconsistent. I got the Sunrise tea fusion twice. The first time, it was one of the best drinks Ive ever had. I could taste the mango, lemonade, tea, and orange juice. SOOO good! I came back a week later for it, but it was totally different. All I could taste was orange juice diluted by a weak tea flavor. Very disappointing.

Re
Review №10

I had the Supernova and it is so good.

Je
Review №11

The coffee is always perfect and delicious. My only issue is the long wait. I know there’s no much they can do when the lines are always so long. That just means we need another GC stand! P.S. They alway kid the little kiddos lollipops and my dog a puppachino! ❤️

to
Review №12

They use a great roast for their decaf, Ive switched to Gravity from my other stands.

Ca
Review №13

Love there drinks. My friend gets me an energy drink every once in a while.

Pa
Review №14

We waited in line for 15min and then a girl came out and said that there was a lot of 🐝bees inside there and they couldnt make the drinks. I said: its to bad that they didnt tell us earlier so we didnt waste our time

Si
Review №15

I used to LOOOVE this location!! But now, Every time I come lately its all new, very confused girls who ALWAYS pour black shots into my drink. Theyre either too busy talking or just confused to whats going on. I myself am a barista, so I dont get why you would ever give a customer a forgotten shot. Definitely wont be back.

St
Review №16

Ill give two stars for good coffee.... but for the customer service none. Sorry to say it shouldnt take three different girls to get a two drink order correct. Not even difficult drinks at that. Time to find a new coffee stand in the area.

Cr
Review №17

Theyre great if you like burnt coffee

Pa
Review №18

Blended drinks are so good! Very friendly customer service. Employees are the best.

Em
Review №19

I had a large order today. The girls were fast and friendly. All of our drinks were made correctly and taste great

Ma
Review №20

Love this coffee shop. Everyone is sooo friendly and they always remember my drink 😁🥳

H
Review №21

Their High Voltage is awesome. Gives me that extra boost of energy to take me threw the day.

El
Review №22

I like Gravity Coffee and always take cappuccino in this coffee chain. But this time I tried it in this location. It was the worst cappuccino ever. I asked to redo it and they made it the same just put a ton of sugar. It didn’t helped. It looks like they don’t know how to operate their coffee machine.

Jo
Review №23

Great coffee and friendly staff

Lo
Review №24

Great coffee and service. I wish gravity would start to grow north towards Bellevue.

Sa
Review №25

Love it!Kids cups are a really great bonus!

Af
Review №26

I have driven past this place many times and have always wanted to try and today I had that opportunity. It was quite busy when I arrived and had to wait for quite a while. As I was waiting, a white car came in the middle and literally cut me, intentionally, with the room I had left in between my car and the area to order so that definitely put a dent on my experience especially since I had waited for my turn in line.Anyway, the service was alright - nothing great, just to the point. There were 3 people working inside and they had the music blasting. Literally blasting and I had to yell my order over the music so they could hear me. I mean, just lower the sound that shows more value to the customer who physically came in to have your coffee. That was also quite annoying actually.The coffee itself, was great! Thank god! We had the iced mocha (as I usually do when I visit a new place) and chai tea. The chai tea was sweet, more vanilla and cinnamon based which is slightly different from what I am used to but it was still delish, especially on a cold autumn day. And the iced mocha hit the spot. They apparently dont do iced drinks less than 16oz currently due to Covid, I dont see how that makes a difference but thats what the lady serving us said. So be prepared to get a bigger size if you want a iced drink, currently. The iced mocha was a good balance of coffee and mocha and you can tell that the coffee is roasted well and doesnt have that burnt taste.So overall, I would visit again just for a good cup of joe, at the very least while I drive by Meridian.

Br
Review №27

Great tasting coffee lots of different options of drinks friendly ladies great price thanks ladies great job...

Ka
Review №28

We waited in line for 16 minutes, before we left. The helper that came out to take orders from cars only went to one side of the line. So therefore everyone that was pulling up to that side was helped first and quickly even though we on the other side had been waiting for a long time. I understand being short staffed but also know that people should be helped equally and rotate not just one side of the line.I honestly don’t like to complain but felt it should be brought to attention.

An
Review №29

A most excellent establishment! People are spectacular and the drinks are great! Got the Area 51, which was lit! If it was open during my hours I drive to work, I would stop by on my way.

da
Review №30

Great drinks and service

Br
Review №31

Obsessed with their white chocolate mocha blended Frappuccino. Its to die for!

Ro
Review №32

The coffee is great! Sometimes you have to wait a bit. But its worth the wait

Ma
Review №33

Literally waited for a coffee for over 30 mins. While there’s like 4 people working in there... definitely avoiding this location and going to the other locations ..

Ja
Review №34

Quick and super friendly service! Got a blended mocha and it was very well blended, love their coffee taste!

Ol
Review №35

White chocolate mocha!!! Thanks for getting me hooked. 😊☕

De
Review №36

I am not sure if my opinion really matters. I purchase drinks from you at least 4x a week. At least twice a week the drink is made incorrectly. I have another place I go for drinks which will reduce the amount of time I will go to Gravity, if the service doesnt improve. The girls are nice but as much as the drinks cost they need to get it right. Yesterday the drink was made incorrectly and I went back today and the young lady did not even acknowledge my disappointment in the drink being made wrong. Additionally every time I order from Gravity I usually purchase 2 drinks or more. It is important to acknowledge your customers disappointment in how the product is made and or how it taste. I think stellar service is the key to making a happy customer. I would like to be acknowledge for not being provided good service and being reassured that it will be better next time. Showing you care and that you value your customer goes a long way. Stellar service may mean that you as a company need to invest more on your employees by providing efficient customer service training and increase skills around making a more accurate drinks based on the customers request. Thank you for listening.

Sh
Review №37

Friendly staff and tasty coffee (beans are not over-roasted like some popular larger coffee vendors).

TL
Review №38

Red blend + passion fruit + mango + orange juice = Delicious

Ra
Review №39

Amazing coffee and love their support of the ALS Association!

Lu
Review №40

Super easy to get to and convenient to get to, impressive and friendly peoples.

Ri
Review №41

Its way better than Starbucks coffee

Ra
Review №42

The girls that work here are great! They recognize me and my hubby every week when we treat ourselves to a nice weekend drink. The service is great and I feel appreciated. The coffee is by far the best coffee around. The flavors are rich and robust. There are lots of neat drinks to try, and the girls are eager to help anyone find (or create) the perfect beverage. I highly recommend treating yourself to GC!

My
Review №43

Had 4 orders and they handled it well.

Ni
Review №44

Always have a great experience!!!

Jo
Review №45

Young girl, made the wrong drink probably because the music was too loud. When told her thats not what I ordered she basically didnt care and said I would have to BUY another drink because SHE got it wrong. Worst experience

ab
Review №46

Great customer service

So
Review №47

I love gravity man! I hate starbucks!! I refuse to drive to Starbucks. Starbucks is like around the corner from my house so I drive 20 mins to this one or the one heading towards the 5 freeway. Dont forget to Tip your beautiful baristas! Is worth the wait!!

He
Review №48

Gravity is by far my favorite place to get coffee. All the locations are super consistent when making my regular, and quite a few of them remember my drink every time. Love that level of service!

Ph
Review №49

Terrible set up, made worse with the slow service.

Yu
Review №50

Avoid this place they take advantage of you and will charge you for everything, even a teaspoon of half n half, do not ask for anything little or small, they will over charge you and a 24oz hot coffee could cost you 10$ I drove off after that. I was coming here frequently but not anymore they have turned into the worst coffee place ever. Zero customer service they never answer their phones and management is absolutely garbage. The owner is basically greedy and pays his/her help very little and tells them to charge for small cups of ice. I will most definitely not recommended this place to anyone. Avoid at all costs, never spend money at a coffee place when management ignores their source of money, the customer.

Fr
Review №51

Cool people and good coffee

Re
Review №52

Quick and delicious! Friendly

An
Review №53

Literally just made the best blended coffee I have ever had. proper amount of everything I ask for. These girls truly know what theyre doing and with humble class might I add. Thank you so much for the refreshing customer service

Do
Review №54

Best service at their 176th & Canyon location. My new go to for our coffee needs as well as my Labs Puppachino. Best employees kudos to them.

Ki
Review №55

My wife loves this place and they always take care of her and her coffee needs :)

Al
Review №56

Love this place, good service, good drinks. Can get pretty crowded at times but they lock up the pace when they need to

pe
Review №57

It was actually really good!

Mi
Review №58

While they have decent coffee their day shift customer service has declined drastically. Whats the point of buying a $5.00 + drink if the service is something less than to be desired. Go somewhere else to maintain sanity.

Mi
Review №59

Love all of The Vintage Baker treats available! If you are looking for goodies, best to go early for the best selection. They seem to go quickly!

Ju
Review №60

Great coffee place. Great people. My only gripe (if you can call it that) is that theyre so good that theyre always very busy. Keep up the good work!

Co
Review №61

I love how we get suggestions and personal attention. They say hi to our dogs each time. I feel like they want to get to know you and what you like so they can better your experience each time and I love that!

Du
Review №62

Barista was Excellent & had top notch customer service. Very hard to find now days & from the youth of this day.Hope management knows the gem/gems they have there & treats her/the rest of the staff correctly.

Te
Review №63

I love this place! I love the customer service from the girls. They always have a smile in their face! A couple of them always know my drink when I drive up. Is that a bad thing? 🤭

Ho
Review №64

Love this stand and the baristas! Friendly, fast, knowledgeable. Best coffee around!

Al
Review №65

Customer Service is outstanding at this location! I have had several drink types from this location and they were all great! Highly recommend for coffee lovers who are looking for fast drive thru service.

Ti
Review №66

Nicestaff! Delicious drinks. Great variety!

Le
Review №67

Dont know what happened today, but this was the worst experience Ive seen at this coffee stand. One side had five cars move to one on mine. Not exaggerating. I get there are hard orders, and different levels of experience. If you cant see one side, or barrista is lagging behind, you need to start making changes. Dont know if I will be back. Many more places to go in the area.

gi
Review №68

Great coffee friendly professional staff, they get coffee orders out quick and perfect every time to get you on your way I love this place. Big thanks to all the staff there for being awesome

Th
Review №69

Best coffee. Amazing girl. Don’t forget to tip.

Do
Review №70

Great service.

as
Review №71

Love this coffee!! Tastes amazing and always has awesome employees.

Su
Review №72

Good coffee good service!!😍

Ho
Review №73

Love their coffee! Baristas are always friendly and engaging while making your drink. Prices however are higher than other places down Meridian.

Ca
Review №74

I love their coffee and the Baristas are friendly but what I dont like is having to repeat my order several times because the music is to dang loud, and they still got it wrong! Not all customers like loud music....I come here for coffee not a concert.

Sh
Review №75

Their energy drinks are the best. Everything else is about average. Prices are pretty high. A 24 blended mocha is almost $7.

Fr
Review №76

That will make your coffee the way you want and are always happy to see you. Thank you Ladies for all you do

Br
Review №77

Nice iced caramel macchiato.

Ni
Review №78

A bit pricey but well worth it. The coffee always turns out excellent.

Ta
Review №79

My FAVORITE coffee stand by far! And Ive been to literally 500 in my life. Its not just the coffee thats good but the staff as well. They are so nice and sweet and never make you feel like an inconvenience when you pull up or order multiple drinks. Ive never had one rude gal in the 75 times Ive gone there. Definitely cannot say that about other stands. ALSO a huge huge plus is they give you wrapped straws! Theres nothing more gross than watching a girl grab your straw with her dirty hands right where you put your mouth.

Tr
Review №80

This place is Awesome never no problems The GC Company is so lucky to have the girls they have at this stand on Meridian,, Your great Employees make a great Company !!

Cu
Review №81

Always a good nice experience very fast the girls are nice Im a Uber delivery driver and they are always pretty accurate Ive only tried their mixed energy drinks which are pretty good Im not into the coffee but some of them smell pretty good.

Di
Review №82

I would give gravity and an excellent service and coffee is excellent also and the girls are very pleasant and very

Me
Review №83

My drink tasted like cocoa puffs! Yumn!

Ju
Review №84

Best coffee Ive ever had

La
Review №85

Love the girls great coffee.. just a little grossed out about them petting everyones dogs and hand feeding them dog bones and not washing their hands. Please wash. Thanks

Ma
Review №86

Great drinks. Very friendly Baristas

Mi
Review №87

Id give 0 stars if I could.The music is so loud that they cant even hear our order even when we repeat it 4 times. Then even after all that, we still get charged the wrong coffee order, as the baristia is making said wrong order. Now they have to ring it up again and make the coffee again. After all of that the coffee is so sweet you cant even taste anything but sugar and milk.Ive gone to other GC coffee stands in town too, I order the same drink so I know what it is meant to taste like. In the end I think we got a Latte in place if our mocha. Do not go to this location. All 3 times we have gone it has been awful. Poor service, rude and our drinks are never right. The one in Tillicum by post is leaps and bounds a better.

Ap
Review №88

Like the customer service and their drinks get done quickly.

Jo
Review №89

I moved to Florida in 04 and when I am town I love to come get my big train chi tea!

Cu
Review №90

Today was the actual 1st day I had bought A drink for myself it was pretty good other than that I deliver for Uber eats and I pick up there quite frequently and theyre always fast very nice girls that run the place.

Pa
Review №91

My drink is always made the way I order it and the girls are so nice and friendly.

Sh
Review №92

First time here. Great coffee and service.

Sa
Review №93

They rip people off. White chocolate is considered as gourmet flavor. You should be able to order an americano with a gourmet flavor (aka white chocolate) and receive that price. A 12 ounce americano is $2.30 and a 12 ounce white chocolate americano is $3.35. Gourmet flavor costs 65 cents. Therefore, a 12 ounce white chocolate americano should be $2.30 + .65 = $2.95. Theyre overcharging every person by 40 cents when they order this drink. This is dishonest and deceptive marketing. I will take my business elsewhere.

Do
Review №94

Love it ❤️❤️

Da
Review №95

Cant get enough

Le
Review №96

So friendly. Great coffee. Love the poppy seed muffins.

Le
Review №97

They never do me wrong!! Coffee is ALWAYS good.

Dr
Review №98

Love the employees just as much as I love the coffee☕️💕- your everyday 32oz vanilla chai with white coffee & coconut milk!🤘🏻

Ca
Review №99

I had gone to a different location but so far its been two out of two. They have good service and good coffee.

Ja
Review №100

Always friendly always fast and accurate with my drink

Information
47 Photos
100 Comments
4.5 Rating
  • Address:15941 Meridian E, Puyallup, WA 98375, United States
  • Site:http://gccoffee.com/
  • Phone:+1 253-447-8740
Categories
  • Coffee shop
Working hours
  • Monday:4:30AM–10PM
  • Tuesday:4:30AM–10PM
  • Wednesday:4:30AM–10PM
  • Thursday:4:30AM–10PM
  • Friday:5:30AM–10PM
  • Saturday:5:30AM–10PM
  • Sunday:4:30AM–10PM
Service options
  • Curbside pickup:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
Offerings
  • Coffee:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
Amenities
  • Good for kids:Yes
Atmosphere
  • Casual:Yes
  • Cozy:Yes
Crowd
  • Family-friendly:Yes
Payments
  • Debit cards:Yes
Similar organizations