The service advisor, Toni Tonetti, set up my appointment to get a number of service items done on my vehicle. She made sure all items were completed. The service people did a great job.

I was so happy with the way I was treated. The fear of a huge bill that would need to be paid upon my picking car back up was stressful. But your service department was quick to respond & assure me that sunbit would be financing my costs. And it was a huge, huge help. No one else is ever working on my vehicle. I am so very happy with Chevrolet of Puyallup. Thank you!!!

As always Harnish auto group completely hit it out of the park. I live in Kennewick and gladly drive 4 hours away just for their service. My whole family has purchased from this auto group and we all love Harnish auto group

We bought the 2021 GMC Terrain and they made it so easy! It wasnt an all day headache experience at all. Still were able to run our errands for the day after buying a car. Issac was who sold us the vehicle, loved him, hes awesome! Honestly everyone there that we dealt with were super friendly and helpful. Recommend for sure...will be doing business there again!

We were treated like we were old friends to every person we met there. We also were very impressed with the ease of purchasing our new vehicle. We were never stressed nor pushed into making any of our decisions.

Exceptional service and communication from Alisha. Never fun to have car problems but when a member of your team actually cares makes the process enjoyable. Thanks for the great experience and service with my new GM

This dealerships service department is awful. You can pay up front, provide your vehicle multiple times to get fixed and they don’t repair it. Over promise and under deliver. The communication is the worst part… to get someone to call you back is a joke. You have to pay an Uber to bring you back to the dealership because no one calls you back to update you. It’s frustrating to show up and see zero customers waiting and all your employees sitting around just relaxing and chatting away with each other but no one had time to call me back two days in a row… ? You send silly surveys in the mail wanting to know my experience and I tell you… then say someone will contact me… and once again no one calls. GM should be ashamed to allow this dealership to operate.

This was the best experience car shopping Ive ever had. Id been trying to find this Equinox for quite some time and every other dealership was a hassle to work with and just made the process incredibly frustrating. But not your team. Tiana was PHENOMENAL!!! Honestly couldnt have asked for a better sales experience and person. She was straightforward and relaxed which made me feel so much more comfortable! Everyone I encountered there was great. 100000% would go back

Brad Higgins was outstanding and went above and beyond. However the mechanic that worked on my car got grease all over the drivers floor mat and spilled my coffee all over that was sitting in the backseat cup holder. How he spilled the coffee I have no idea because it was still in the cup holder but coffee everywhere. Very disappointed

Brad in the service department called me frequently to update me on the status of my vehicle, from ordering the parts to when they came in and my expected pick up date.He was very professional and courteous with every interaction.

Everything and everyone was helpful and courteous. I am very pleased with the work that was done.My 1998 Malibu runs great. I will always continue to use your service when and ever needed.Thank you!!K.Igou

The service department has always treated me and my vehicle great.

JT is always so helpful and answers all of our questions. We love coming to have regular maintenance done here. JT and his team are awesome!

The front desk representative Rich (Rick?) Was great. Check in and out was not an issue. I took my car in for an oil change. Upon receiving my car back- every time I stopped my car and had my foot on my break it shuts down (just like it is supposed to) but as it starts back up when I accelerate, a beeping sound comes on and system says Service Stabilitrak. It is annoying when you hit every red light in town. I would like this addressed and taken care of. I was told after paying almost $600 that the tech cleared the message and that this should resolve it. It is still doing it. However, when I came back to say something everyone was gone.

We just purchased a 2017 Buick Encore from Harnish in Puyallup. Ryan got us the financing we needed, and Jim Triggs was outstanding in providing us help and direction with all the tech provided with our vehicle. He showed us how to connect our phones and helped us to fall in love with our new car. Thanks Jim!

I informed them what needed to be fixed and they proceeded by charging me 150$ to examine what the issue would be. Said it would cost 1100$ to fix the wiring and camera for the backup camera. Backup cameras cost 300$ new from car toys. Just can’t charge 150$ to someone who already knows the diagnosis. I’ll never go back there. Probably end up doing all the work (besides big engine/turbo, and transmission) myself. Highly disappointed. When I take my M3 to BMW and tell them what needs to be fixed they do it. Not charge me for a diagnosis that I already know. Can’t put in full words how disrespected and disappointed I feel.

Experience was expensive as the cost to change fluids. The service was finished about 60 minutes early. The screen on my Interface was not appearing while the technicians were driving the vehicle and I had to wait 2 weeks before they could get a qualified technician to look at this under the warranty.

Our sales associate, Jim Triggs, was friendly, profession, and very helpful. We came in for our test drive at 11am with our pre-approved loan information. Jim was most informative and walked us through a painless purchase process. In at 11am, driving away with our purchase at 1:30pm. Would buy from them again. Thanks, Jim!

My Chevy Bolt was involved in a recall and after dropping off the car they provided a shuttle service that brought me home. After only a few hours the car was ready and a friend dropped me off. I just completed a 855 mile trip and the vehicle performed flawlessly. Everyone at the dealership was friendly and very professional. I have recommended this dealership to others already.

Terrible service! Do not get tires from this business. You’d think that the dealer would be able to provide functional tires for a car that they sold to us from new. The installation of new tires took 3.5 hours. Then we, assuming everything would work properly, took off the next day to the cabin 90 min away for the weekend. The tire low pressure light came on at the 45 min point in the drive. The air pressure in the tire was rapidly lowering the more we drove the car. It did not lose pressure when the car was not being driven, so it was not a normal leak. I called the next day to get an Appt to get back in and the lady had the gall to tell me that they have no appts for the next 2 weeks, completely booked. I explained that this was a safety issue that is dangerous for my family to be driving with and she wouldn’t budge. It’s been over 9 days and still can’t get the dealer to fix what they did. Brand new tires over $800 spent and I have a car that can’t be driven. I’m using my other car for another 5 days. Should have went to Costco. Never again with these guys!

The only reason I used Harnish BUICK/GMC/Chevrolet is due to the lifetime vehicle Warranty. I took my car in for a rear seat actuator release that was not working. Harnish replaced the part but did not reinstall the lower seat outer cover properly.Good thing I did a walk around and inspected my vehicle. Why I do this? Because, I purchased a G8 GT from the same dealership and in past repairs I went through the same issues (cosmetic parts missing, cables not connected, finding fastener or bolts in the car).Does Harnish have QC inspectors prior to returning the vehicle?One would think that paying $75,000 for an SUV that the dealership would take care of their customers to make sure they keep returning.Not confident in the Harnish Maintenance shop, I will be looking into Sunset again as I did with my G8.

Jamie Urbanec was AMAZING! My husband and I are pretty sure the sales reps sent her to talk to the Middle aged couple who pulled up in our beat up old 1997 Ford Ranger, all grubbed out as our intent for the day was the purchase a new dishwasher not a brand new truck, LOL. Jamie is a midwest gal, so we got along amazingly as my husband and I are both also from the Midwest. Jamie was fun, funny, not pushy, THANK GOD, down to earth and easy to conversate with. This purchase is for me, Melissa, as I have been going back and forth between the Denali and the F250 Lariat for about 3 yrs now. Jamie just made it easy to make the decision. So going back to the dishwasher... My husband Mark stated he will never go appliance shopping with me again, as my taste in dishwashers has gone up a bit! LOL ;-) THANK YOU So far for the great experience, we will be picking up the truck by Thursday, as we are paying all cash and are waiting on the bank transfer of funds. Dean and Mike in Finance are also wonderful, did not want to forget them as well. HAPPY BIRTHDAY TO ME! I finally at 45 yrs old have and will own my very 1st BRAND NEW not hand me down Vehicle!! Love, Melissa and Mark Lawrenz

Ken was extremely personable and was ready and willing to answer all questions. He had the most amazing service. I could not have asked for a better experience! Kevin dix not pressure me into getting any services or packages that I would not need.

Professional and friendly staff. Comfortable waiting room. Quick service.

Phill and Michael and the rest of the team made it so easy and was so Very nice and understanding, they worked to get me a deal that I could work with. Im forever grateful for everyone who helped get me an amazing car that I actually Love

I am single and am nervous every time I need to have my car worked on. I love that there are women who work at your dealership. I trust the service I receive is the service I need, and the fee is fair. I feel like I am having a day at a spa with the customer service, which includes refreshments and a cozy lounge. I had to wait a few hours, but I was pleasantly surprised when I got the work done in under 4 hours given the work load of limited staff on a Saturday. I walked away feeling happy and relieved. I will always be a customer! I have been a customer for years and my daughter is too! Thank you for everything!

I had my Buick in for 3 things. One was to fix a faulty back screen, which had malfuntioned after I had the car in to replace the tail light in the back window. It was checked off and I was assured it had been fixed. It was not working properly. Not too happy to have to take time out of another day to fix something that should never have happened to begin with.

Jim Triggs was a wonderful salesman!!! I very much appreciated the fact that he took the time to explain each step of the buying process as well as making sure I knew everything I needed to know about my new car before I left the lot... It was a great buying experience! THANK YOU SO VERY MUCH JIM!!!!!!! I LOVE MY NEW CAR...!!!!

Brianna, was very helpful and kept me informed of what was going on, really appreciate her!!

Car was working perfectly fine. Brought it in for the 25k maintenance and then the next day my car starts rocking when going from reverse to drive. Then your service department wants me to pay diagnostic fees for something I didn’t cause. No I won’t be returning after this.

Oil change/ fuel filter change!Fast …

Great service and customer care. Everything was done in a timely manner.

Everyone was helpful and friendly. It was a great car buying experience.

Tiana was very helpful and great to deal within buying our Traverse. Mike transitioned us seamlessly through the financing process. A very low stress experience

The service was spot on. Was ready when they said it would be. Young lady took care of all my questions and did a fantastic job

I called around to different GMC dealerships and found Puyallup GMC to be the most fair in terms of price. With shortages in vehicles, other dealers are charging a ‘Super’ premium on their vehicles. For the Yukon XL the premium over MSRP was around $16K with some other dealers. Although Puyallup also charged a premium over MSRP, it was much more fair in my mind. I dealt with both Bret Hansen and Angeles Villasano via text and at the dealership. Both were outstanding, professional, and took care of us to ensure we were happy with everything. Our finance person Keith Wagner was funny and not pushy, but did a good job of upselling the value of some of the options. We took advantage of a couple of those options. I will say that with technology it’s surprising we have to hand sign so many documents. Seems the signature process could be expedited with electronic signature.Overall I was really pleased with my experience and will buy again from them! Thank you for everything, we are especially happy with our beautiful Yukon AT4 XL!!!

When I scheduled my appointment for an oil change I was told that I didn’t need the 50k service even though my car was at 61k so I just scheduled the oil change. When I arrived at the dealership I was told that I actually did need it and that if I didn’t get it I would loose my warranty. I asked about getting a ride as I didn’t plan for a lengthy appointment and Rich said he’d arrange one. The shuttle driver came back about 30 minutes later and said there would be no more rides given for two hours. I told my service rep that I was misled about my cars needs and that I’d had other things that I needed to do so he arranged a rental car for me which I appreciated. Rich was very accommodating and I don’t hold him responsible for the mistake. I wish that I’d write down the scheduling lady’s name because I do hold her responsible for misleading me and wasting my time.

My family has purchased 4 vehicles from your this dealership (2017 GMC 3500 dually, 2019 GMC 3500, 2020 Chevrolet Trail Boss, 2021 Yukon Denali). The sales team (Isaac & Scott) are wonderful to work with, they make you feel like family and dont pressure you to buy just help you make the proper decision to insure you are happy with your purchase. They are also there after you purchase to help you with questions and issues. I cant speak highly enough of them. Ive worked with James and now Leslie in the service department and they are great, while Im not thrilled with the number of recalls (I knew when I bought the technology what I was in for), they do everything in their power to make it pleasant and work with me on my timeline.

Job done as expected but they just verified tire pressure was near tire recommendations but didnt add any as I wished they would have. Pressure should have been 80. TPS indicated two tires were in the 60s two in the mid 70s.

Leslie Rains checked me in. She informed me wait could be 3 hours and asked if I needed a shuttle. Too far to go home, so I said I would wait. Somehow my wait was less than 2 hours. Leslie magic? Waiting rooms and bathrooms clean and comfortable.

Lobby is clean. I went for an oil change - they were booked out a few weeks and it was a 2 hour wait but all of the staff were professional and very nice.

Did a great job with the service and repairs.

Juan was my sales representative. Best car buying experience I ever had. Easy to work with along with the sales and financing teams. I will be recommending this dealership to anyone I know that is looking for a vehicle. Best Regards, Tom Hochrine.

Reggie was wonderful to work with. He showed general interest in getting to know me and helped me through the process so patiently. He was also kind enough to give me a thorough tutorial on the ins and outs of the new vehicle I purchased.Only negative is 2 days after purchasing I was called and informed of an airbag recall. Living 2 1/2 hours away it would have been nice to know that at time of purchase so I could have planned for repair.

I was initially not happy as I was told I would have a 80 minute wait for an oil change.However, the completed the oil change in less than an hour, which is what I am used to from this shop. I was so thankful.

I brought my suv in for a slippage that just started to occur. They did a diagnostic on my car and called me with the results of the diagnostic. Basically it was over $9600 worth of services that had to get done. Keep in mind my car was always up kept with maintenance and things that needed to get done. I picked my car up with more problems than when I dropped it off to them. I ended up taking my car to another shop and got a second opinion. Out of the list of things they said I had to get done, only 3 things had to get done. I also saved myself a little over $2k on service and he checked everything. This place only wants to take peoples money. They want you to pay for service that doesn’t need to be fixed. I’m never going here again. 😡

We came into Cheverlet of Puyallup and we asked what they would give us for our truck for a trade in value. We looked on the lot for a newer one, but they only had one and we were looking for a 2500. Anyway our sales person John Valetine was very helpful and we asked about brand new. The sales manager, Paul also was helpful. We ordered a new truck and on the 7th the deal was done. This is the second time returning customer as Paul sold us our trade in years ago. The staff we have dealt with were very polite, very helpful and very professional. John and Paul are a big asset to your company. They kept us updated by text as to the location and status of where our new truck was, starting that it was on a train in Colorado. That’s where they found our truck for us. Thank you John and Paul.

Great staff. Excellent customer service.

Everyone I encountered was very friendly and helpful. The person I was working with, I think her name was Leslie, was very informative and I appreciated the use of the shuttle and the free car wash.

Dealt with Ajayi and ken and both very nice and helpful to deal with. Everyone in the building was very friendly . Great to take time to look with no sales pressure Highly recommend them

Tre did an excellent job helping us. He was friendly, knowledgeable and wonderful to talk to.

They listen to clients. They give honest explanations of issues with your car.

Communicated well prior to service and kept me informed during service.

Ken, our salesman was outstanding! Very informative, but not pushy. And I love my new Buick Encore GX!

James Lynch is awesome. I highly recommended the Harnish Family. I had a huge issue with my car being dropped off at Volkswagen for service by my friend and long story short it got towed. I been dealing whit this Chevrolet Dealership that I am not stressed out. I am confident they will make it right like they always do! -Muhannad Al-Bakkour

The Service Adviser was very friendly and she called to advise me about the problems found on my vehicle.. She told me the estimate cost of Additional repairs on the call to me. Very professional and thank you all. I will continue using the dealers on my repairs.

During both my initial call to set up my appointment and while interacting directly with the service manager (Kyle) I was treated professionally. The service manager did an excellent job of communicating with me during the diagnostic and repair process. The repairs on my vehicle were made in a timely manner and the cost was reasonable.

Alisha was great, she was very helpful when I thought I lost my handicap plaque. She let me know it may have been moved during sanitizing portion of my visit, and she reached out to the service teach who did the work on my car. She also noticed that it was coming close to when my oil change was do and had it done for me.

The girl at the front desk was awesome! Responsive, knowledgeable and kind! I had a great experience!!

I brought my truck for a service that a technician said I need because of a leak. I had an appointment at 11am. I was told that my truck would be ready by 5pm. I then received a call from the service department letting me know that my truck was not done because the part was not in stock and it would have to be fixed by tomorrow. Mind you I called an scheduled this appointment early that week on Monday. I let the receptionist know what I was coming in for what type of service, an I still the excuse of someone dropped the ball were sorry. Thats not a good enough for me I just dont understand.

I still have the same squeal in the steering column

Richard was super helpful and provided me info about my next service too, just to get me prepared (its a big one-100K miles and I still love my Chevy)

How helpful and friendly the service personal was during my appointment.

Every time I come here, I leave dissatisfied. A simple mount and balance of tires is too complicated. They splattered engine oil all over the drivers door somehow. When brought up to the service rep, she made it sound like it was normal. I will drive 25 minutes out of my way and start going to Tacoma. Absolutely terrible service, probably the worse dealership I have ever been to.

Peter is the best. The dude knows his stuff and you can tell he really wants the best for his customers.

Puyallup Chevrolet has a nice waiting area, coffee and small snacks. They come and tell you if there are any issues and let you know when they are done. I feel comfortable there and trust their service.

The issue I was having was detected and fixed in a timely manner. Good service.

It was tough to navigate the new check in process with the waiting room away from the check in and very little signage to tell me where to go. I was greeted and checked in just fine. The checkout process was not very efficient being honest. I had to check in with the service advisor several times to get some attention and it took a very long time for my vehicle to be ready. I would suggest the advisor checking in more often with customers and letting them know status. I also thought the cost of the service, even with a coupon, was very high. I am not sure if I will come back again for service or shop around a little more.

Everyone was courteous and professional, Mike at the parts was great, Jay the technician was great but what put the experience over the top was James the manager in service. His customer service skills are next Level, Even though it did take about a month for the part to come in he gave me reassurance and piece of mind. Good job GMC TEAM !!!!! Thank you

Our salesman John made the entire experience exceptional. He was friendly, very knowledgeable, never pushy, and very professional.

Friendly was not pushy will do business with again soon

I really appreciate the fact that the vehicle was as clean as when I left it. No grease prints on door handles.

Went in, service was top notch, bit of a snafu with the quote that didnt get saved but they still honored the discount. Would return for parts anytime.

Great experience every time I come in there. Fast, friendly, knowledgeable staff willing to answer any questions I have about my service or purchasing a vehicle. Thanks again Trevor

Good dealership and good people

Chevrolet of Puyallup is quite a drive from my home. There are at least two dealerships that are closer. However, my experience in buying a car at Chevrolet of Puyallup and my experience with the service department on maintenance has been so exceptional that I make that drive. I now even take the car I didnt buy there (also a GM car) for any of its needed work.

Found the problem with my AWD on my 1999 chevy astro that could not be detected at a different auto repair shop.... All done correctly now !! Thank you David

Fair pricing. Work was done a day early. Definitely recommend for work

Dean, Nick and Peter in the service dep took good care of me. I’m extremely happy with well I’ve been treated at this dealership.

If you purcchase a vehicle here their sales person takes care fo you so no probelm with that however, if you will trade your car i dont recommend them since they will low ball your offer compared to other chevy Dealership. I purchased my 2021 Chevy silverado from them about 5 months ago & added about $5k on improvements but I decided to trade in my truck to get a Chevy silverado 3500 & they are only giving me a trade value of $36k Really? where as Sunset chevrolet are giving me $42,800 plus they also have lifetime warranty & lifetime oilchange.The manager is making up nonsense excuse on why I they are giving it to me for only $36k. Thats $6,800 difference .I dont recommend trading in your car with them since they will try to lowball the trade value .

This is my third time purchasing a vehicle with this company, we only have great things to say about the salesmen and the financing team. Thank you so much, Troy and Ryan!

Scheduling was done with ease, friendly and helpful staff. Super Nice clean facility, coffee if needed. Thank you for my wonderful car wash. I love my Harnish GMC......

Amazing Service Department. My car wasnt ready at the time of pickup, so they put me in a courtesy vehicle so I could get home. Vehicle was ready the next day. Kudos to James Lynch and the entire staff!

The staff was quick, courteous and knowledgable. I would go back to puyallup chevrolet anytime that I need service, repair or a new car or truck

A great job by Steven Backman to locate the vehicle I purchased. I also appreciate the dealer driving over 600miles roundtrip to deliver the vehicle to me.However, I did not appreciate the customer service after the vehicle arrived. I was kind of passed off as, The deal is done, so no need to give you any further attention. Although the vehicle was brand new, I could tell that it was just passed through the wash and dried. The wheels werent completely clean, the running boards had step marks on them, the tail gate paint was rough (had to request to have this area clay bard and waxed) in my opinion the delivery of the vehicle wasnt an enjoyable experience. I had to contine to ask to have things done, they even forgot to install the dealer plate, until I asked. The other salesman that I was passed off to was assigned to go over the vehicle with me, but he knew little about it.The salesman requested that I do a video explaining my experience and I agreed. But after some thought, and when it was revealed to me that this would be published on the salesman Facebook or YouTube page I declined for personal reasons. To top it off, after arriving home I noticed in the driver side door jam a sticker that said, Buy with Backman, along with the phone number. I thought this was creative, but distasteful. Considering I wasnt asked and to use my $55k vehicle as his personal advertisement was not okay with me. I understand the dealer plate bracket and signage, but this took it to another level. I understand marketing yourself, but to this level is not okay. Why not just put a Buy with Backman banner over the Harnish Buick GMC and Chevrolet sign.

Brianna was amazing!! I had to come back a couple times to figure out what was going on with my Treverse, ending positively with a new transmission that was under warranty. I appreciated the follow up and communication throughout the whole process. She is an asset to the service team! I’m very happy with my repairs and am looking forward to always being a Chevy owner!

I wasnt explained everything that was done. Also, they never addressed the issue of the rough idling when slowing down.

Amazing communication And very organized. Awesome staff.

It was easy, Steven knew his cars, all the details, he was able to tell me the differences in the couple we were interested in

Great service. Timely, professional and no sales attempts for items or services not needed.

Brianna Ball at the Puyallup River Road Service Center is always friendly and amazing! She always gets me the best deal possible and I have always had great service!Thanks again,Charlene Smith

I have always been treated promptly and with the utmost professionalism. The only place I trust to take my truck for anything that I need to have done. Brianna has always been great to deal with. Professional, courteous and always keeps me informed.

Outstanding personal service!

Everything went fine... Spent more money than I wanted too

A brand new vehicle had to be brought in for another service work based on a warranty repair as someone at the factory was not apparently watching and/or checking to make sure the head liner fabric was cutting long enough to get a proper end wrap to prevent possible fraying or other end issues where the liner meets the windshield. In this process the tech apparently miss placed 2 of the headliner vent directors/nozzles(?) and it is now 1 day past when I was told to expect to bring it back again to have them replaced.I feel like its this experience has been due to not giving in on to get the same vehicle but in a Denali trim package. It makes me really wonder what that experience would have possibly been like-if I would have experienced any of issues I have thus far with my purchase choice.

Have now had 4 separate instances with service dept with 4 separate vehicles. The last instance resulted in damage to my vehicle which the service dept denies occurred. As a customer i have purchased 3 vehicles from (COP) and serviced 4 over the years. I have had Service dept instances with 3 of the 4 vehicles and the final instance is the current vehicle damage which I am forced to pursue repair on my own. I am fully satisfied with my Chevrolet product (My car) but I am 100% unsatisfied with the treatment my vehicles have rcvd at the COP service dept. I would not recommend their service dept to anyone

Kyle Kline always does a great job in making sure the customer needs are met. Everything done on the corvette was done perfectly and efficiently.

It was fast, simple, and to the point. Exactly what I wanted. Thank you!

Absolutely fantastic. Went above and beyond to get an issue resolved that had gone on way too long.

We felt as though we purchased our special order brand new truck through a fast food drive up. This purchase has been in the making for over 10 years (as it was to be my husbands 50th birthday present.) We made an appointment to come in and meet with Scott (sales manager?). We knew more or less what we were looking for but wanted to make sure that we didnt miss anything. Scott did not go through any other options that we could of had as we were told to build it online and then come in to discuss. We were told that we would be kept in the loop with the production of my husbands truck... We had to text and call multiple times for updates. Two weeks after we put our deposit down and order in (just by chance of calling in) did we find out that the double cab was no longer an option for this model. We werent going to upgrade to the Denali just to get this option. So, this prolonged the production of our truck because Scott then had to put another adjusted order in for it. A couple of months went by and we were handed off to a floor sales person (Angeles, who was the most positive experience throughout this ordeal.) She did not know the frustration that we felt at the time and tried to make it as positive as she could. We were going to have GMC install the leather interior until we were told by Scott that it would take an additional SIX weeks to get our truck after it arrived. We decided to venture out on our own to have this installed (along with the tonneau cover and fifth wheel hitch.) Jump ahead four months later and we got a call that our truck was at the dealership. Great... When we arrived there was a new truck with a big red bow on it because it was the new owners birthday present. So we started looking for ours and it was on the other lot with nothing special done to it. (As this too was my husbands birthday present and they had been told this multiple times.) We had to go between the two buildings a few times to get the financing finally done. While in Scotts building he not once came out of his office to say hi or talk to us about our truck. Angeles kept walking back and forth to relay information between the three of us. Now we start to walk across the parking lot to get the financing done (we have now been there for an hour...) and I noticed how filthy our brand new (already detailed???) truck was. I had to request that it be washed while we were in financing. We were taken into Billies office to start our paperwork and everything was okay. She had a nice personality to her. However, as soon as we declined the extended warranty her demeanor took a turn and it seemed that we could not sign the paperwork fast enough for her to get us out of her office and on our way. Id like to annotate that not one person offered to walk us through how our new truck worked, what buttons did what, how to work Apple Play, etc. So, what was supposed to be a great experience for my husbands birthday turned into a FOUR month disappointment. Id also like to point out that we have bought our last four (4) vehicles through Harnish and this was by far the worst experience we have ever had!