I had an appointment to get a new remote key programmed. When I got there I was told my car is too old for them to do it and that I will need to find a locksmith. Im still looking.

Amazing service, friendly staff, no pressure sales. Bought the most beautiful Jeep Grand Cherokee from them yesterday. Higher than expected offer for my trade in! They stayed late with no complaints and gave me a very fair deal for such a great car! Highly recommend!

My boyfriend just got a car from here. They were fast and answered all our questions. Ended up with an amazing car.

The Man with Compassion!Today is August 7, 2021. I’m a customer waiting for my Vehicle Oil Change to be finished and I saw a mother and her daughter in the waiting area get up and walked to the small cafe and as they walked by me, the little girl was wanting a Snack. Unfortunately, the Cafe was closed….A gentleman (employee) had the heart to accommodate this by getting the little girl a Snack and I thought this was one of the best things you can see nowadays.Mr. Ron in the Parts department, Thank you for having a kind HEART and making this little girl smile today.I just had to share this because a good deed should not go unnoticed.

I am over 60 and bought a few cars from quite a few car lots. Wish I would have started here. They have a great attitude, treat you like a king and give you every discount available. Buy your next car here and be happy forever. Love the experience and sales staff

Quick in and out. Make your appointment online or call. Everyones positive attitude and actually able to help you. Ill keep going back.

Very friendly staff. They fixed my problem with a temporary fix for free. I did order a part and cant wait for them to install it.

A fantastic experience for start to finish! Will definitely go back if I am in the market for another car.

We drove from Wenatchee to look at trucks and found many places that high pressure salesman. Marc G at Korum automotive group was so easy to deal with. We had a couple questions and the General manager Brett S was also incredibly nice and easy to deal with. They both made the whole process easy and worked with us on price and life time warranty we could get. They have our business for life.

Great service...*always* Trustworthy... They are pricy.. but I believe you get what you pay for.Julia B

I am struggling with this review. I have always taken my car here for warranty issues. They have always been so nice and helpful up till now. I did this over 2 weeks ago and my thermostat was replaced under warranty. I had a few hood dings and scratches that were not there when I dropped off the car. My eyes were drawn to them when I walked out to get my car. I bought this car brand new and pay attention to the dings. I showed them to the manager Keith Maurer and he said he would call me back. Its been over 2 weeks and I just started leaving messages and not a single call back as of today. I guess I need to go higher up?Yes Keith is talking to me now and he is trying to work on a resolution to get the dings fixed. I appreciated his call back. Like I said I have always had good service and was struggling in writing the review.

Loved my purchase experience. Perfect car and amazing salesperson. So happy with my purchase and the professionalism.

♦️FANTASTIC!!!Chris, Justin, Kimberly, Joe, and the skateboard TECH guy (did not catch his name)provided me great care throughout the whole process.Leased the 2022 Hyundai Tucson SEL. No Consumer Report available to Pierce County Library customers at this time. However, Hyundai offers a maintenance plan and warranty. So, time will tell. In the meanwhile, I enjoy th amazing computerized features like BlueLink, the roomy cockpit, the many kinds of safety features. Also, Sirius radio free for three months, roadside service. Chris can walk you through it all with his kind and patience self.I am so excited to drive some safe miles off my 15000-mile/3-year lease.Gentlemen, START YOUR ENGINES🏁😁👍

Visited the dealership the other day to get a closer look at a vehicle I have been interested in. Upon arrival we were greeted by Andrew Cowen and he took us right to the vehicle I was looking to see. He was friendly, informative and a pleasure to work with. We will be returning to Korum Automotive Group in Puyallup and look forward to continuing to work with their great team.

Recently took my car to get an oil change. Its been sitting for a while with Covid since its my commuter car so it needed some attention. Korum Hyundai took care of it nicely. The price was more manageable than that of Robert Larson so will likely move to Korum for my car related needs. Thanks!

I am so very happy about Korum Ford !! Such wonderful care, concern and out of this world customer service. Judgge helped me so much, explained everything, coordinated a shuttle back home for me and he took the time to look at my warantee prior to me getting there. He even went above and beyond to check my warantee for a rental car and he set all that up for me as well. My car was estimated to be back to me on June 30th and right on target - it was completed. I just cant say enough about this care !! I feel like family for sure. Thank you very much !!

Have not had any service from them yet. Our new Ford edge had a flat tire that we took it to les schwab and made a appointment and they fixed it within 😀a hour. I have always used les schwab for my tires and service

Oil changed on my Explorer. The service provided is an great value. Semi synthetic oil, filter, top off all fluids plus tire rotation and safety check. Only reason I dont give a 5 star rating is my battery tested low and they didnt call me. I would have had them change it if there had been a call.

Service completed faster than promised.

Wondering, quick and easy used car buy right before closing time.

2013 Focus brand new off the lot. Its been Korum all the way with keeping this vehicle top notch. Service department is on top of it and has the what can I do to help attitude Just worked with Mr. Frey in service and he kept me up to date on the issues we were dealing with, AAAA ++++. Great Team keeping customers satisfied and on the road as quickly as they can.

I have not bought a car from here. Only used the service department for my truck. The advisors are friendly and services are completed in a reasonable time frame and pricing is decent.

Great experience, amazing customer service, got the vehicle we were looking for same day! Thanks

They answered my questions about my about my 90 Thunderbird super coupe

Brought in my car to have service foreman, Ken listen to a noise that was concerning me. He looked at it right away & got it in without an appointment & fixed it. Super happy with the service at Korum. Thank you!

Very polite and honest, treats everyone with respect.The above statement was written at least a year before the one below.After years of going to this place I will never go back. Where do I start. Went to get a routine oil change. They recommended new breaks and tires. Took my car back to get the recommended work done. On the way home I heard this terrible noise, I called the shop only to be told they couldnt get me in for two weeks. When I took it back after two weeks, they said I needed a new wheel bearing. I was surprised they didnt see this when they changed the tires and breaks. they said it would take a couple of days, I asked if they had a loaner car they offered me a rental car at 40.00 a day. At this point I questioned why they didnt see this when they changed the breaks and tires. I asked to speak to the Manager which was no help. He tried to put it back on me. Saying I must have heard something. I told him his guys should have heard something after they put the breaks and tires on. After a lot of talking to get my point across the manager finally gave me the rental car. Then they wanted to charge me five dollars less for a after market part,then what a new part cost. I could go on and on but I think your getting the picture. STAY CLEAR OF THIS PLACE.

Went to the parts department, the lady there is super nice and informative and helpful.

All the sales people are great knowledgeable... Service Team is great.

I have never been disappointed with Korums service.

Nice people, but service on a recall took much longer than it should have.

Great work on my truck and excellent customer service.

We recently bought our car from here and Marc and Roger were really helpful. It was our first time purchasing a car through a dealership and they made it a smooth and fast process . I would definitely buy another car from them in the future :)

Good service. Good sales.

Took my truck in for a service excellent service friendly people

Excellent people to deal with, both sales and service. Good value for your money.

Great customer service

Went in for service today which went well but only 3 stars because the service agent rather rudely said our oil should be changed every 4000 miles. The manual says 6000...not sure why he is saying more frequently other than to drum up business. But on a limited income and because we do not drive our vehicle hard I will stick with the manufacturer recommendation..was kind of irked that he was gruff about it too.

Friendly good service and great popcorn. The truck my son in law bought was presented well and the items he requested be addressed were taken care of. Nice job folks. If I were to buy a truck, this is where I would go.

Very good experience today, vehicle more than meets our needs, pleasant sales and finance team. Thank you

Went there to look at truck posted on their website. That truck was already sold.When I told the salesman about deals at other dealerships, he accused me of not knowing difference between discounts and factory rebates.Bottom line: I went there with a cleaned out car, title, checkbook; returned with same.The salesman was absolutely unhelpful, sales manager was better.Big waste of time!

Excellent service very friendly

Mike Zolman very good 👍😁 Frank the finance guy too! Not pushy just care about you and your needs. Easy quick process. Very nice dealership and employees 👍

Go tryck serviced in good time and they washed it also

No good at all sale manager was not professional and rude

Customer service lacked. I do love my car though! I would probably not go through the same dealer. The price was not anything special.

Fast & efficient, they had the car we wanted at a price that was fair. The service Dept was great, we went back to get license plates on & they washed & vacuumed our car, for free!

Im not sure about the car buying experience but their service departments great. I can get accessories for a lower price that I can retail and their regular maintenance is cheaper than going to most of the oil change shops.

Recently purchased a 2020 from here and had a great experience from begininng to end. We came in on New Years Day and worked with Inette and she was fantastic! There was no pressure and no BS like we had dealt with at another dealership. They streamlined the whole process so that we were done and driving off within an hour of finalizing our decision. Best car buying experience weve had. And we LOVE our vehicle! Oh also Inette scheduled time with me a week later to go over all the options in detail which was extremely helpful. Excellent customer service!!!

Always booked out so plan ahead. Hardest part is finding a next day or two appt.

After posting a not good experience review. I received a call by Chris today! It is very refreshing to receive a follow up so future teams and marketing can provide a excellent client experience.

Service center is attentive and helpful. Sort wait times and plentiful appointment times.

Goo location and good coffee

All my services have been 100% satisfactory. The employees treat you like family. I trust this business with my vehicle wholeheartedly.

Very busy service department. While buying your car may be an easy transaction, having it services isnt. Oil changes that take three (3) hours or longer... When jiffy lube, Walmart and many other places can get you in and out in a much shorter time. For basic service related items, save your sanity and go elsewhere.

As always, good service with a smile. Twenty year relationship and usual excellence of care. Service department is absolutely reliable and competent.

Rich was very helpful not pushy I would recommend him if you need to buy a good used car

Robin in service was amazing! Personally took care of my concern

Always excellent professional service, theyve maintained several of my vehicles over the years.

Abby was amazing to my husband and I. She was really down to earth, relatable and wasnt pushy! I highly recommend her if you go here. Everyone who has asked where we got our new vehicle from, I rave about Korum and tell them to check them out when they need a new vehicle.

Service dept will ABSOLUTELY find things wrong with your car/truck if youre not sure. They managed to suggest $2200 worth of repairs on an issue that i could not pinpoint and asked for their diagnosis. I asked another shop for a second opinion and they found nothing similar. This has now happened the last few times with them. Be aware!!!

Love my new car. The best place to buy a car

Dealership treats you like family. 👍

The best Lincoln and Ford dealership in all of Washington!! The people, the product and the location are awesome.

Very accommodating staff. Excellent service at Korum Ford. I turn to the service pros at Korum to keep my vehicles in great running condition. Courtesy shuttle at your request.

We have always been treated with respect and courtesy. They are always quick to help with any questions or concerns. I recommend them highly.

Perfect from start to finish! No pressure sales, no surprises! Rodney Harris is the salesman you need to see! He found the perfect car for me!

Treated us good but didnt get the work done in the estimated 2 to 3 hours.

Great service and friendly people!

I had 3 days talking with Jesse Stone to buy a Corolla. He was pushy to set up an appointment, and to fill up the application online at home for the credit (I did that the night before I supposed to be there) I ask at work to leave early so I can be at the dealership on time, and I have to reschedule my plans with other people. So Jesses before saying days ago “he can hold the car” for me. He decided to sell the car hours before and when I texted him about how disrespectful was him with business, he said “first to come, first serve” even when I have on writing when he said he can hold the car. And even after my credit got checked (so I hope that does not affects my credit score) then he was offering me another car similar, I guess this guy works commission but with that actitudes, he might celebrate today for a sell but in one week he other have food missing in his table. 0 loyalty with costumers. I’m glad I did not make business with them after all.

Salesman was very pushy and unprofessional. Told me never to go to surrounding smaller dealerships. Will never go there again!

Came in looking for options, left with an amazing vehicle that we couldnt pass up.Had Ostan and Paul look out for us and send us home with a vehicle to fit us, our kids comfortable and at an affordable price. Took in our old car for a great trade in deal and sent us on our Merry way.So grateful for salesman that arent pushy and really cared for out wants and needs.Looking forward to working with this group and I would HIGHLY recommend them to anyone.

Best service dept. Ive ever dealt with and were over 5 years of using them. They go the extra mile as the norm!

Gr8 service person Brian Lynch; clean and meat place.

Great service department.Friendly people.Nicole was very friendly and helpful.

Got 2 cars form here they have excellent customer service. Outstanding service people also!!

Michael had awesome service

Sales person knowledge of truck was not adequate. Could not answer simple questions

Good fast service

Customer service all the sales people were AWESOME we enjoyed working with Tom and David in finance was also Great.

Service is horrible and the prices are outrageous!

Quick service. not a lot of waiting around

Great service....

Ive bought 4 cars here great served. Ask for Marc Gaddon

The Korum Automotive Group are too big for their britches they have Honda Hyundai Ford every kind of car you could imagine you wont find any good deals there but if youre in the market for a new car and you live near Puyallup its an okay place to go cars Dont Cost Less in Puyallup just so you know

They are always willing to change my appointment that I never seem to get right. Always extremely helpful.

I love Korum I bought my car from them will buy another one when I need it.

Grate job sales person very grateful

Customer service and friendly

Had to take in my husbands work car to be fixed. What a hot mess! They couldnt tell him if it was fixed, who was working on it, when it would be ready, etc... to two weeks to figure it all out!

They will take whatever they can get from you. be ready to negotiate

Excellent!!! Could Not Be Any Better!!! Aaron & Paul In Used Cars Are The Best!!! We Would Not Go Anywhere Else!!! Mark & Ave Tortorici.

Extremely fair and helpful. Love my Hyundai family

Great dealership, love my Lincoln, service dept. is first rate

Great people, great service and a coffee/food stand! What else could I ask for!?

Went in to look at a new Mustang, the salesman that helped us was helpful and was not high pressure.

Great service see mike knight, for sales see tom horn...

This is hands-down the worst Ford service department Ive ever encountered in my 54+ years on this planet...l was charged $144 for diagnostic on a defective module the technician told me hed need to replace before any tests could even be run. Do yourself a favor & avoid this place like the plague: these folks are liars & cheats... unfortunately, I cant give them ZERO stars or I would in a heartbeat.

Service always does great

Bought from the a few years ago, my salesman is still there and he remembered me. They will work with and for you, and for the most part will stand by their cars.

Beautiful selection of vehicles