I needed a new phone and George was willing and able to patiently and professionally hand my needs. He was thorough and found the best new plan and phone for me. When I came back to pickup my phone George took the time to go over the details and answer my questions. He was always patient and pleasant. Would definitely recommend him and his manager should be happy to have a positive asset on his team.

Switched to t horrible because we wanted a non throttled hotspot. We switched back three days later. T mobile just doesnt work. Period. Matt was amazing and helped us solve our mobile hotspot data issue with two jetpack and even saved us some on our monthly bill. Its like we have real internet again! Extremely satisfied customer.

James Allen handled my preorder excellently. He answered all the questions I had, and he was professional and courteous. Almost miraculously, he was able to lower my monthly bill by $30 AND get me the newest iPhone. Incredible service. I would give 10 stars if I could!!!

Went in to buy my daughter a new phone worked with James Allen, he did a fantastic job working with her to get her a phone that works for her. Very well mannered, very pleasant to work with, an all around great service would definitely recommend. Thank you so much! Will be back!

My rep was fantastic. She took the time to explain how everything worked and what my plan and phone was going to cost. It was a great experience.

We went into Verizon last night to upgrade our phones, and we were helped by Sarah. She was so helpful, professional, and all around great personality. She made the entire process painless and exciting. We’ll definitely be coming back to this store in the future to be helped by Sarah.

My company has a pretty significant business account with over 70 lines. One of our employees needed an emergency replacement for a lost phone, which was to be handled by the CS department with a new phone shipped to his home, but that never happened, so we had to send the employee into the Punta Gorda store to be able to get a replacement phone.JAMES, who I called in advance to make sure this would be possible was very helpful and polite over the phone, and when my employee arrived to the store, JAMES called me back and made sure to get all the information he needed from me in order to make the replacement happen. Not only did JAMES handle the replacement perfectly, quickly and easily for the employee, he was a delight in his dealings with me on the phone and the employee in the store in person.With 70 + lines I have had mixed service experiences with Verizon, and someone actually messed up in this particular instance of getting a replacement phone shipped to the employees home, but JAMES really stepped up and turned lemons into lemonade.JAMES even followed up after everything was to by text to make sure to show appreciation for our business as well as to offer any future assistance, should it be needed.He was AWESOME and is exactly the kind of employee Verizon should be thankful to have representing the brand.Thank JAMES for everything,AJ CrossMerchant Lynx Services

James Allen, went over and beyond for us today. Great customer service. Took care of everything we needed. And was in and out in a timely manner.

About 6 months ago we got new phones and we hated them. Today we met with Nico and he was terrific! He was so helpful and explained everything about our new phones. We couldnt be happier and would we will gladly recommend him to everyone. Great experience!! With our thanks!

I’ve been needing a new phone for a while now but I’ve been putting it off because it’s always such a hassle, however Sarah made the entire experience extremely easy and pleasant! She was very professional and was able to teach me about all of the new features on my phone. I would highly recommend seeing her if you’re thinking about getting a new phone!

I came in with my mom and bought several items. We worked with Mark and he was AWESOME! He set up all of the devices we purchased and made sure we understood everything. He was polite and professional and fun! It was the best experience I’ve had with Verizon and I’ve been a customer for several years. Thank you Mark!!!

Great experience. Great customer service from George. Only went in to look at tablets ended up adding one to my plan since George was able to hook me up with a great deal. In and out in less than 40 minutes. Thank you!!!!

George was very professional and extremely helpful. Making the purchase I was very very satisfied he even took the time to pair my two phones to both my cars! Which is something I could not have done, he deserves five stars plus!

I came in to switch carriers because T-Mobile is trash, i worked with CJ, he was very helpful, he was very knowledgeable and answered every question that i had, he helped me set up my phone and my new watch, he went above and beyond even spent some time trying to figure out why my phone number didn’t carry over right away and why my phone was just operating on my email. I would for sure come back to him and definitely recommend him to anyone looking for help! I won’t go to anyone or anywhere else!

John & George made everything quick and easy! Very helpful and kind! Great experience

Matt and CJ have gone out of their way multiple times to assist me in dealing with issues with Verizon. I recommend this store strongly as very customer oriented. It is one of the few retail operations that continue to strive for excellence in todays lackadaisical corporate environment

I had an issue where an accessory was put in my bag and I was charged for it without my knowledge. When Matt the store manager was made aware of my displeasure with this he reached out to me and listened to my side of the story. We decided it was a communication failure between the sales reps and I. Matt went the extra mile and asked me to return to the store where he refunded me the cost of the accessory and told me to keep it. It’s clear to me that customer satisfaction is important at this store. Matt I appreciate your honesty and integrity.

Stopped by this location as a neighbor recommended seeing Mark. I had a very strange problem with trying to dial numbers and always getting a busy signal. No one has been able to address this problem, but Mark was able to do so very quickly. Mark was professional, polite, informative and also offered a great recommendation for my next phone.

George did a Great job with my new phone. Good personality and it was a pleasure to work with him...

I was created by Matt, and he was extremely helpful. He took charge of my situation, got answers by making a phone call when it was evident that he wasn’t able to complete my request in person. The entire time he waited on me he was very professional and dedicated to doing whatever he could to help this customer. He is an awesome employee. He is the reason I would go back to this location. Great job Matt!

George was very good at helping us get new phones and setting them up! We bought 2 new iphones and traded one in. He was patient, friendly, calm, and efficient. He handled all our question and concerns easily. Would highly recommend the Verizon store in Punta Gorda—see George.Lori B

I just became a new service subscriber with Manager Matt. Great offers for new service! I love my new iphone 12. Matt was extremely knowledgeable, respectful and polite. He is truly an efficient manager. Great experience. Verizon would do well to hire this employee to train others. The level of service that he provided was absolutely exceptional. Best of all the Verizon service actually works where others drop calls. Looking forward to being a longtime customer of Verizon. Thank you

Mark was very informative and helpful when we went in to upgrade our phone. I highly recommend this store.

My old S7 finally gasped its last breath after many loyal years so I stopped by this Verizon store on my way home from the golf course the next day. Nico was very knowledgeable about what I was looking for in a replacement phone. He put me into a Galaxy A71 5g at a great price and even upgraded my plan, which includes three phones, for a lower price at better terms. I felt like Nico listened to what I needed and made an effort to fill those needs.

James was excellent in explaining current promotions and getting our phones upgraded. We did not leave until every thing was transferred and working correctly. Great salesperson with no pressure.

Mark was the best Verizon rep I have ever encountered. Very helpful and patient with me.

Traded in old phones for an upgrade in March with Melissa. Still waiting for the promo discount to be reflected on my bill. Im told they did all they can do and I have to wait for higher ups to fix the problem. In a tech savy world it shouldnt take almost 5 months to fix a bill. As a single mother I dont have time or money to be paying too much or waiting for answers. Its all good when your getting the sales pitch in the beginning but if THEY mess up THEY wont fix the issue. I will update ....

This young man was extremely helpful. My problem was very complicated but he was able to figure it out. A very wonderful experience, thank you Mark!

James is fantastic. We had an issue transferring info from an old number to a new one and he was able to figure everything out super quickly. Very professional and knowledgeable. 10/10 recommended

Michael was excellent and most helpful. I would highly recommend him!

My husband and I had a great experience at this store. Chris, one of the managers, helped us get in and out in a little over an hour for both of our new phones. We were especially grateful that service was fast and the phone transfer went without a hitch. We will always be using this store for our phone upgrades!

We had the absolute pleasure of working with Caleb Martinez for what became one of our best experiences we’ve ever had with Verizon. He was patient, engaging, knowledgeable and above all - made us feel like family. We came in for a phone, and left with a replacement device for my wife (unbeknownst to us was in bad shape and we were due for an upgrade) and a new smart watch. Beyond the 5 star review for the physical purchases, he also gets a 5 star review for being an awesome person.

Great experience! I went in to upgrade my android phone to a new iPhone. I had never used an apple product. Matt was wonderful. He took the time to show me how to use my new phone and was patient with all my questions. Matt went above and beyond restoring all my precious photos and messages from loved ones. I will definitely be going back to this store.

George,John and Sara were all in incredibly helpful and patient will refer everyone that asks to go and see them

The customer service there is great! Ericka and Michael are very nice people. They went above and beyond to make me happy and help me figure out my phone situation. Thank you!

We recently went to get a new phone due to my husband being military and rough on phones. His phone was cracked and broken. Not only did James A. Go above and beyond all options possible for us he was also very kind and respectful. We were treated as a friend instead of another consumer walking through the door. Thank you so much for your kindness and the work you do. I would recommend this store to all friends and family.

John Dobbins deserves a 5 plus star rating for assisting me!! Thank you!!

I posted a review yesterday but I don’t see where it posted so I will try again. I had to bring my iPad to the Verizon Store in Punta Gorda, Fl. I was fed up with calling 611 tech support and either getting disconnected and they never call you back or the tech were going way over my head. When I arrived at the store, I was greeted by John and I told him up front I was thinking of leaving Verizon for my internet and home phone. He said let me help you, and help he did. Let me say up front, that I am technically challenged and at 75 years old, subject to “senior moments”. I forgot my little book with passwords and phone numbers at home so we were off to a good start. When he asked me to enter my password for different apps I couldn’t remember if all caps or whatever. John would say let me help you, words he said many times. To make a long story short, John spent almost two hours with me. He wrote things down to give me to remember when I got home. He finally got my iPad working properly. I want to thank Verizon for hiring the most respectful, conscientious, patient employee there is. He deserves a big “atta boy” from his supervisors, if not a generous raise. Thanks to John, I will remain with Verizon.

Our visit yesterday with Matt was a great experience! Around 1:00 was a good time to go! We walked out with new phones, added benefits to our plan, and a bit lower bill!

I was in the Punta Gorda, Fla. Verizon with a friend that had questions about her phone and had no intentions to purchase a phone since I just last year bought the iPhone 11SE. We didn’t know it was custom appreciation day and our representative was a young man named Mark. Mark was very friendly… funny…. Knowledgeable and a heck of a good salesman.. not only did my friend walk out with the iPhone 12 and the newest IPad plus accessories…. So did I! Loving my new phone and going today to pick up my IPad! So thankful for Mark and his knowledge.. Great job Mark and the whole Team at the Verizon in Punta Gorda, Fla. Sarah also helped us and I wanted to thank her too she did an awesome job putting on my screen protector… also thanks for the lunch!Respectfully and Thankfully submitted,Rhonda Lemon

I just purchased a new iPhone 12 from Verizon in Punta Gorda, Florida. My family has done a significant amount of business with Verizon. Melissa waited on me. She was most professional and helpful. I am a senior citizen who asks a lot of questions. She patiently answered all my questions, and offered numerous suggestions which sold me on purchasing a new iPhone.B.Gibson

I had to have my phone replaced recently and the service and care afforded me by Matt, Brian and Chris was impeccable! The visit was painless quick and thorough. I would recommend this store to anyone. I feel confident that any of my needs in the future will be handled in the same manner.Thank you thank you thank you.

We were served by Mark at the Punta Gorda location. Not only did we get a great deal on two new phones, but he was excellent at taking us through the process without any missteps. He was very friendly and knew his job and the products thoroughly. We are very happy with our new phones.

I just took my friend to Verizon in Punta Gorda to get a new Apple IPhone. Her existing phone was a flip phone. We were so fortunate to get Mark to serve us. He was so pleasant and patient with us. We were dreading doing this and Mark made the whole experience pleasant! I HIGHLY recommend Mark. He was awesome!

The service,advice, and assistance was exceptional. I need to trust people when it comes to technology. Matt gave me confidence to purchase new and better devices.

I had pleasure of working with Erica twice, at the Punta Gorda location. On both occasions she was personable, competent, and efficient. She asked all the right questions to ensure that I got the services and equipment I needed. She was patient in answering questions, doing so in a way that was easy to comprehend, for someone who is a bit “technologically challenged”. She took the time to explain different options available, and kept me informed on what she was doing. Erica’s pleasant voice and manner added to the consistently positive experience.

Never have I ever had such a nice experience in a cell phone store! It started with Caleb Martinez messaging me that my phone was eligible for an upgrade and to contact him if he could help. I stopped in, on what was probably the busiest day of the year, and he still made me feel important. The next day he personally drove to another Verizon store to get the case I wanted and met with me to handle the final phone transfer questions I had - even fixing an issue Ive had with my contacts list over my last three phones! Thanks Punta Gorda Verizon, and especially Caleb, for such excellent customer service 👏!

I usually dread going to any Verizon store because I usually leave with less money than when I went in (wife). So, we went in because my wife got an email about upgrading iPhones and get up to $700 off the 12. We were taken in by Donny and could not have been more glad it was him. He was very knowledgable, communicative, and aware that I like to save as much money as possible. After all was said and done, we revised my family’s mobile plans and upgraded to the new phones and we now stand to pay less monthly than previously. All because Donny was willing to do the extra work to see how to best save our dollars, and with the latest iPhones. I can’t speak for the other representatives there but our experience with Donny was the best we’ve had with a rep in 9 years with Verizon. This review is well deserved, keep up the good work Donny and welcome to Florida!

I was not impressed with the knowledge or service of the employees here. Inwas set yo with a plan that was supposed to be cheaper than the one I had before and it am paying more money than I was before.

Have needed to change my plan for years and finally went in to Cellular Sales in Punta Gorda. I had an appointment with Bryan and it was very rewarding. He ended up saving me $$$ with a plan that gave me more features that ever. Bryan was professional and personable. Great experience. I will request him again when its time to upgrade my phone.

Mark was so helpful and professional. I asked a lot questions before buying 2 iPhone 12 cell phones. He was very patience and he gave me every discount I could receive. Great customer service . Thank you

I had a great experience working with James! My iPhone X went haywire to the point that it was unusable. Not only did he quickly get me into a new 12 Pro but he also divided our old family plan up into one that saved us money while adding another line with a free phone. James is Exceptionally polite and helpful. He offered necessary accessories with Zero pressure. The store itself is extremely nice, clean and easy to get to and Id definitely recommend coming here for your wireless needs.

Mark was my customer service representative and he was absolutely fantastic. He explained everything very well and made me feel comfortable and not like I was being scammed or Paying an unnecessary price. He went above and beyond to help me get a nice new phone and on my own plan at a price I can afford. He was patient and kind. Highly recommend :)

I was having trouble with syncing my email, Mark was able to find and fix the problem in a few minutes. Then I was interested in seeing what was new. I traded my old phone in for a new one, It takes better pictures,and has a larger screen so I was able to make the font larger. Im glad I when in there for help.Oh yeah my wife is too, shes now sporting a new phone as well.

Mark was extremely helpful and friendly. Gave us the best deal for our needs. We are very pleased with his professionalism.

Corbin was awesome very customer-oriented I give him a 10

I walked in and was treated amazingly! Matt stepped up and took care of me. I was in and out super fast and his knowledge helped make this a smooth process! I can’t wait to go home & explore my new phone and tablet. Thank you Verizon and thank you Matt :)

Stopped by on vacation for some help with my grandparents phone. They were awesome. Willing and able to help in a timely fashion. Got it all handled and appreciated them.

CJ provides excellent customer service!

Matt has been the most helpful Sales person We have ever met. He has been able to direct us to what is needed to make our problems disappear. So instead of leaving frustrated we are leaving knowledgeable and satisfied.Julie Tuttle and Arthur Abbott.

Mark did a great job of explaining everything as we went along. Very happy with him.

I went into Verizon to have help with an alert problem. My sales person, Bryan, Quickly solved the problem. Then he explained a promotion that was available for a new iPhone 12. He was very patient in answering my questions about the phone and the cost involved. Since leaving the store I have contacted him twice with questions and he was readily available and helped me. He told me that he is new to Verizon and State Of Florida. I welcomed him to Florida and I think he will be an asset to Verizon.

Bryan made my cell phone purchase completely comfortable and stress-free. He searched for the best deal and created a plan that worked for my budget. Highly recommend Bryan to find a plan that works best for you.

Erica M made the upgrade process seamless! She did a great job of explaining pricing, upgrade options and transferring the contents of my phone. Great experience!

Very good service. Excellent salesman.Mark answered every question we askedto our satisfaction!

What a wonderful experience I had today! A HUGE thank you to James! I started my day with the unimaginable happening, dropping my phone in the toilet! Yes that bad, and my phone totally died, like wouldn’t even power on! I knew all my information would be lost forever! My husband was out of town I had no way to communicate with him. The stress of losing our lifeline and thinking I would loose all contacts and work information had me really sideways. I walked in to Verizon Cellular Sales and was warmly greeted by James. Within minutes he got me calmed down and confident he had my back. I knew what phone I wanted but he didn’t have it in stock. James made a special trip to go pick up a phone for me from a neighboring location! Talk about going the extra mile! He literally drove many extra miles for me!. He even let me use his phone to check in with my husband. I experienced customer service beyond my wildest expectations. Oh and he helped me get into my forgotten apple ID and my new phone has all my information on it! Amazing! My recommendations for James would start with my own mother and extend out to people I don’t even know. I feel confident in saying your experience will be top notch, just ask for James. A special shout out to Mike for supporting all this excellent service!👍

Bryan at Verizon Punta Gorda was a savior today. After spending two hours at home trying to set up my Apple phone, stopped at the store without an appointment. Bryan greeted me at the door and in minutes had my phone up and running. He was very personable and didnt hesitate to help me with the confusing technology. As a Verizon customer I thank him and appreciate the service.

I have visited this store numerous times when snow-birding in sunny Punta Gorda. The employees and especially Matt Brunner, the manager, are incredibly helpful. I came into a very full store recently on a weekday evening close to closing time. All the clients being served completed their purchases and left. Matt, the manager, and one of his employees stayed past their closing time (and dinner) to help me. They were kind, saved me some money, and super efficient. You can trust this place to take care of your cellular needs!

Melissa and Michel were generous with their time and knowledge. We had serious problems with our phones and within in few minutes they fixed them.They are like magicians.Thank you both!

Awesome experience with Bryan. Very helpful. I am not computer or phone savvy and he was so patient and knowledgeable. Thanks Cindi

Matt was awesome! He sold me a few iPhones for my whole family, as well as IPads to go along with the kid’s phones. I’m astonished with how well the service is in comparison to the port Charlotte store. I’ll definitely be back for future business and deals that Matt has to offer. James helped out too he was pretty cool

My wife made an appointment with Mike to upgrade our phones. He had us in and out in an HOUR! Very helpful in explaining new devices, plan changes and pricing, since our current plan no longer existed. He helped us choose one right for our family and businesses, actually making my bill cheaper with 3 new phones. Great selection of accessories and screen protection as well.

The gentle men that helped me where great.Matt,john

Bryan Reed and all the staff were fantastic! They made it easy. No BS, no hidden charges. Straightforward, quick and easy. Thanks guys!!

Great Job Bryan taking care of our upgrade quick and painless! Thank u to my new phone guy !

Bryan was fantastic and extremely patient and helpful. Highly recommend this young man for all electronic advise and corrections.

Very positive interaction with Matt. He was most helpful. We always have good experience s here.

Mark solved all my issues.Frustrations gone.Clean store and knowledgable rep.

Mark was amazing and extremely helpful. Getting a new phone is usually a grueling experience, but today was a breeze.Thanks Mark!

The service I received today at Verizon was excellent The young lady Erica e as extremely helpful and very knowledgeable. Best service Ive had in a long time.

As soon as I walked in I was greeted by a friendly man who helped me within seconds. Nicest people ever at this store.

I have enjoyed the folks in the store in Punta Gorda. I come all the way from Fort Myers, because everyone is patient and kind and knowledgeable. I will always come here.

Caleb is a very patience and knowledgeable agent. He is a true professional. If you go to Verizon please see him and you willing be very satisfied.

Matt was very patient. He spent a lot of time with me. I came back twice to get more help from Matt. I appreciate Matt very much.

Even though we did not purchase our iPhone from this location I was pleased with their service compared to the other Verizon stores. Michael O was very helpful and knowledgeable with assisting us. He even helped set up the military discount for us. We will make sure to recommend Michael O and the store to our friends and family in the area.

Great staff. Most helpful.

Caleb is a very knowledgeable and professional agent. He was extremelyunderstanding of my needs to change from my previous cellular provider to Verizon. He is an asset to Verizon. I highly recommend him.

Literally the only Verizon I will go to! They have the greatest staff! Jules, Mike, and Cam are FANTASTIC. So helpful and always patient with explaining things to me about the deal I may not understand. They always work to get you the best deal and are such a pleasure! You guys rock!💜

Matt was very informative on all aspects. Very knowledgeable.he explained me on what was going on.

James Allen was a fantastic, polite, and respectful person, and made sure we 100% satisfied with everything before we were finished.

Had the best costmer friendly family services from CJ and Matt ! Please let them know we appreciate everything they do ❤️

I stopped at this Verizon store to get some technical help with my new plan, which includes Disney+, Hulu and ESPN+. Caleb was very patient with my problem, and very knowledgeable. With his help, I now will be able to get more from my Verizon account. Thanks, Caleb!

Mark was very helpful. I came in with a insurance replacement. Mark helped me get up and running, thank you

If you need any help with your phone, please ask for Caleb. Top customer service and so willing to help. Buy your phones from this guy!

CJ and Mellisa were great. Best cellular experience Ive ever had!!! I never look forward to going into the store, but both of them are the best.

We have been to the store and our experience has been great thanks for having all your employees here as they are very very knowledgeable

Matt and CJ. Treated me wonderfully, all your employees should be as helpful and smart.

First class customer service. Matt was a professional and a pleasure to do business with. Will be sure to recommend and be a repeat customer.

James was awesome! He went above and beyond making sure I understood everything that was going on and answered every silly question I had! I’m not exactly tech savvy, he was very patient! It definitely took the pressure of switching services! The second line was taking a long time to port things over or whatever you call, even though the store has been closed for about 40 minutes, James was still ultra pleasant! We all know at the end of the day you wanna go home, I guess it was nice to not feel like I was being rushed! This store is awesome! Ask for James! He will help you find what’s right for you and your family! :)

Matt was the bestHe took his time to help us understand everythingDefinitely will be back!