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AT&T Store
1001 Tamiami Trail Unit 112, Punta Gorda, FL 33950, United States
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AT&T Store
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Jo
Review №1

WOW! From the first phone call to the last one, Kyle surpassed customer care expectations. Kyles professional demeanor on the initial call made me drive from North Port to do business with him at his location in Punta Gorda. We proceeded to get GREAT service from Lydia and David, relatively new team members who answered our MANY questions about new phones. We returned the next day and purchased two iPhone 12 minis. They were the perfect size for us. We had challenges with the setup of one of the phones; and because Kyle was staying late, working on manager tasks, he offered to take my calls AFTER closing if I needed help. I did, I called, he answered, and spent 20 minutes with me on the phone. End of story: with his patient help, we got the phone up and running! SUCCESS! Kyle, David, and Lydia make quite a team. Kudos to Kyle for providing the type of leadership that breeds great service.

Wi
Review №2

Gave a phone in my name to someone else. Iive 1500 miles away. Stay away.

Ke
Review №3

Love Jackie and Jerry! They’ve been helping me out for the past months and never had a problem with my service after going to them. They are very patient and have great personalities there’s never a dull moment! they know how to keep a conversation & I’ll always be going to this at&t knowing they work there :)

Ra
Review №4

Gia helped me select a good new phone for me and helped me pick out some accessories, she was very nice and friendly to me and made my trip there really pleasant

Ro
Review №5

Excellent customer service jacquelin was excellent in every way took care of us as we acquired a new phone

Co
Review №6

I honestly have to say had some trouble at first getting my new phone but the AT&T staff located by Starbucks by Olympia were doing there best to help me and came thorough, and wanted to say thank you so much here so people will know how helpful you can be! Connie Pettit

ly
Review №7

Just recently bought phone there and the staff was friendly and. Went back to ask questions about the apple phone and Jackie was amazing

Pa
Review №8

We had a very positive experience with Jacquelyn and Sara.

Ro
Review №9

Jerry was fabulous, very helpful and provided exceptional professionalism in helping us, especially when other reps did not. Jerry is a beyond 5 star representing. Thank you Jerry for taking care of me and Allyn! You rock⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

JI
Review №10

Joshua and Candice,Were a Super advisors and Customers care attendants.Very patiently explained the benefits of my next step upgrade.I want to share my appreciation with the corporate office, in regards these two associates.My full respect to Joshua and Candice Dedication and Service to AT&T Customers.I walked out with a full knowledge of my new Notebook Ultra5G.Thank You.V/rJimmie

Ch
Review №11

I want to thank Joshua for all of his quick help in helping me restore my email to my ph. He was patient ..and very knowledgeable..my email was restored in 10 minutes. Just in time for my vacation!

D
Review №12

Jacquelyne provided the very best cell phone customer service that I have experienced in 22 years. She helped me understand the many ATT plan options and clearly presented the Apple iPhone products. Jacquelyne is very efficient, explains with ease and is courteous. This was a very good purchase experience.

CA
Review №13

Candace was awesome today!! I made an error setting up my new phone and she helped me get up and running quickly. Thanks for the great service!!!

Ni
Review №14

They were super helpful! I have had 3 other phone providers and the staff has never been so knowledgeable! I was extremely impressed with the care they took in handling the matters I needed done. I would recommend this location to everyone!

Br
Review №15

ATT, does not back up their staff or promotions.. Quotes made not honored.. Staff advice not honored..ATT-direct,TV.never work as suggested. canceled on advice from staff .. ATT-Tv would honored price quoted by staffOvercharges for hot spot $235/ never told about or requested..ATTdoes honor retailers quotes..No consumer protection or advise..ATT does not stand behind employees.. Billing staff don’t care or assist..ATT,not honorable.. Choose someone else..

Jo
Review №16

Helpful service and great techs there. Always looking to help you as best they can.

Ke
Review №17

I walked in Hillary was just awesome greeted me with a great big hello and some smiles and I told her about my experience at the AT&T store in Murdock Circle how awful it was and how rudely all of them had treated me the manager and the woman there OK she took care of my needs it was just a cord and I was all set very very happy thank you Hillary

Fu
Review №18

Joshua helped me trade in and get a new phone. Best and fastest experience ever!! I couldn’t believe we were done so quickly.Highly recommend.🙏🏻

Ju
Review №19

The two lady’s that where working didnt know how to do there job and I bought a at&t screen protector when I first got my phones it was supposed to be hassle free replacement and it was a big hassle on the warranty they said it was supposed to be free and it cost me money

Me
Review №20

Jerry and Derek we’re outstanding in their service to us,answered all our questions, we bought a new pro 12 phone and they set it us for us!! Mel and Diane jenkins

Ca
Review №21

Jacqueline gave just perfect information-so informative and thorough. Good experience and she was delightful! Will be coming back :)

Th
Review №22

I am still blown away with all the help I received at this wonderful store. I was impressed with the combined knowledge and will be happy to become an AT&T customer in the near future

Ba
Review №23

The att store in Punta Gorda did a fantastic job of going over all the different plans and phones for my visit. Jacquelyne did an excellent job and was a joy to work with.

He
Review №24

Have always been super helpful! Love this place

Ta
Review №25

Candace and Josh at this store helped us very quickly and were very informative on the changes to my bill and adding a line. Exceptional customer service!

Bo
Review №26

Stopped in with my wife’s totally unresponsive I-phone, Jerry figured it out! Lifesaver. Great job Jerry, thank you

Ch
Review №27

Patient and understanding. Fixed our Verizon ports. Will be back

Jo
Review №28

We came to the new store today together help with our new phone. Candice & Jeff were Amazing. They took there time with us. Even when things werent going well. We are going back tomorrow to finish up things. I am so glad you opened up this store AT&T . I will not go to the corporate store in port Charlotte. They are mean hateful people that work there.

Tr
Review №29

We are so excited after visiting the AT&T store in Punta Gorda. They are patient and did everything we asked especially making my games worked.

Mi
Review №30

Gia was very helpful and knowledgeable

Ln
Review №31

My husband, myself and my daughter all went in for hopes of Upgrading our phones to iPhone 11s we had the pleasure of working with Joshua and Chris ....both had an excellent customer service they were super kind and helped us with all of our questions as we are not super “ Technical “. They were on the ball with everything from putting our phones together to Setting up new lines all for a very large complicated order and they handled it like professionals I give them five stars I will definitely be back and they also handled my anxious 12-year-old daughter like a pro 😉Thanks so much !!!!! What a great addition to Punta Gorda! Oh and yes we ALL walked out with the phones we wanted new cases decked out ready to go everyone’s happy!

AN
Review №32

Worst products on the market at super mark up. Run away ..

Ji
Review №33

Jacquelyne really helped me with my new iphone. She was very patient and gave great service. Thank you.

Ro
Review №34

Kris managed to fix me up,and I was able to get a case and screenprotector and a really neat wireless charger great experience. Really felt like she cared about my problems. First time Ive ever had a good time in the phone store

To
Review №35

Jacqueline fixed my SIM card! She’s amazing will come back again to see her

Ke
Review №36

Very knowledgeable and helpful

De
Review №37

Awesome service and friendly staff they definitely know their stuff couldnt ask for better service and support!

Su
Review №38

Khrys was very helpful and pleasant. Will be back and got a $40 gift free with my case and screen protector

Ch
Review №39

Denzel Was able to accommodate all needs above and beyond 😃

Su
Review №40

Josh and Candace at the Punta Gorda AT&T Store were super at helping me. I wanted a particular iWatch6 which they didn’t have in stock but offered to order for me with a 3 day turn around. Port Charlotte nor North Port stores offered to order for me and were not friendly. I called thePunta Gorda store and the gentleman who answered said he could help me.After we got the watch ordered, they told me about a special running on the iPhone12 line. After explaining the savings, my husband and I purchased two iPhone12’s at a savings of $1400 and also $15 savings on my calling plan.Josh and Candace were the friendliest and most helpful people I’ve had to help me in a long time. I wish I could clone them!!! I highly recommend the AT&T Store in Punta Gorda, as I left there one highly satisfied customer!!!!!Susan MorrisonPunta Gorda, FL

Jo
Review №41

Jacqueline and Sheila are the best!!

Ba
Review №42

Kris a sales representative was extremely helpful, patient and knowledgeable in correcting a concern I had regarding a sales receipt. A welcoming and friendly gal.Being in sales I certainly appreciated her expertise. Thanks

Re
Review №43

Time for a cell phone upgrade (not my favorite thing). I just got used to the old one!! What a painless experience at this store! Very capable, knowledgeable, friendly, and patient (Im not very technical) service that my husband and I had. Thank you Kris!!

Re
Review №44

Was not at ATT store

Na
Review №45

Jacqueline is amazing! She helped me set up my new Apple Watch and helped me be able to track my steps! would definitely make this my HOME AT&T STORE. :)

Wa
Review №46

Great service from Jacqueline.

Ni
Review №47

In an emergency I was able to come here and they helped me fix my stuff up recommending this store

Ka
Review №48

I’ve been an AT&T customer for many years. I have been in their stores across SF Bay Area and all around Florida. Most are crowded with inattentive staff, who are often not particularly technically competent.Punta Gorda is lucky. We have a nice store with great staff, who care about their AT&T customers. Steven was outstanding!Keep up the good work! We’re glad to have you in PG!

Jo
Review №49

This store has gone above and beyond for me. I would [very] highly recommend both the store and the personnel!!

Fr
Review №50

Steven from this location was very helpful. Came in to replace a phone. And got a better deal from an old existing plan and putting us on a new unlimited plan. Very thankful and his help is instrumental in keeping use loyal to At&t.

Ci
Review №51

Great ustomer service. Much better than the Port Charlotte store.

De
Review №52

I am really excited about coming in here the help is awesome just really great service

Sh
Review №53

My phone went overboard while out boating. Went to AT&T Punta Gorda to purchase a new phone. Kris and Joshua were the BEST!! They were helpful, patient and pleasant!!

Ma
Review №54

Wow theese guys have the patience of saints. Im sure to bring them a snack next time

be
Review №55

Went into store no wait the young lady that waited on me went above and beyond helping me and then showing me how to work my phone she was awesome. Will return to this store again.

Je
Review №56

I have always had friendly helpful reps at the AT&T stores, but my past visit was exceptional. They helped me with a pre-order, and pointed out how I could save money on my monthly bill.We dont always get friendly thorough service these days, so I thought it worth a mention.Edit:Seven months later, and I realized that not only was the change to my bill not saving me money, but costing hundreds more. Because I was on auto pay, it was not discovered right away. And my trade in was lost so my promotional deal did not go through, costing me another thousand dollars full payment for the phone.After 20+ years as a Cingular/ AT&T customer I left them for a different company because they could not put this right after I was lied to. Scammed out of my OnePlus phone sent to them as trade in.I only hope my sister can get the original family plan back. I still owe my family a thousand dollars for the extra charges on each and every line on our plan.

Te
Review №57

Jackie jerry and joshua are ABOVE AND BEYOND

Sa
Review №58

Rockstars work here. Top quality

Al
Review №59

Very friendly and fast . Great store

Mi
Review №60

Jacqueline went above and beyond

Bu
Review №61

Andon helped me get my very first smart phone! This is so cool!!!

Yv
Review №62

Wow new phones and this really neat TV thing called at&t TV. Ill be back to get one

Al
Review №63

Helped me find my iPad and sync my things great team

Ar
Review №64

Joshua at the att store in Punta Gorda fl, was wonderful. He helped me find my old contacts and showed me how to back up my pictures so I dont lose my memories again. Thanks Joshua again

Jo
Review №65

Great job Kris, very helpful, courteous and knowledgeable.

Sa
Review №66

Thank you Josh for a great experience today. You went out of your way to help us today!

Ca
Review №67

Sydney is so amazing she helped me transfer the information and got me the fast charger for the car! So happy with the serviceat this location, kris helped me order a device and Im going to buy all my phones and soon at&t tv from here!

WI
Review №68

Amazing service Sydney and Joshua helped us get a Pair of phones and at&t TV service. We love it

Mi
Review №69

After multiple attempts, both on-line and hours on the phone (!), Joshua was very helpful! Should of started with him and saved all the frustration caused by the failed on-line and voice support.

To
Review №70

Josh helped me and is the absolute best. Wont be going to any other store or getting help from anyone but him! (If I can help it.) He knows his stuff! Saved me a bunch on my bill but still upgraded me!

Ly
Review №71

Got my note 20 and was soo happy with Candice she rocks

Al
Review №72

Joshua has amazing customer service. Told me step by step how he would resolve the issue with my phone and followed through with everyone. I will be coming back and referring to friends.

Ve
Review №73

Joshua has been able to help me with everything Ive been able to bring to him. I reccomend this store for everyone who needs a new phone 100 stars~Velma

Ch
Review №74

New phone great experience

Pa
Review №75

Joshua and Rush have been amazing at understanding my problem and helping me solve it. I saved money switching to at&t TV services!! Definitely recommend this store, They work hard!!

Do
Review №76

I never thought I would be able to get a note phone. Im so happy with my new phone

Ch
Review №77

Josh is incredibly kind and smart

Sh
Review №78

Thought the people were rude and very Unfriendly. Would Never go back

Ro
Review №79

Great squad here. very friendly

Ch
Review №80

I have spent my fair share of hours in At&t stores....This store in Punta Gorda is how all stores should be. I was greeted instantly and Joshua managed to meet and exceed my expectations. He was Calm and spoke at a speed I can understand. I will be back to do all my business here and Reccomend this location over any other!

C.
Review №81

Sydney halped me when no one else could. She found a number I blocked and no one else would help. Ill make sure to buy my next phone here!

Th
Review №82

Helped me find lost phone love this store

Ro
Review №83

The guysand gals here are smart and kind.

Ro
Review №84

Candice was great,very plesent

Gi
Review №85

Joshua was very helpful, and seemed well informed about all the products. I would definitely recommend anyone looking for information to see him

Ca
Review №86

Candice was so kind and helpful will be back

la
Review №87

Josh does a great job and knows his stuff. Recommend him to anyone

Ce
Review №88

Super helpful. I would recommend going to them.

Do
Review №89

My first smartphone, great experience here at this location! Joshua took great care of us

Da
Review №90

Joshua always incredibly helpful. Highly recommend this location.

Ge
Review №91

Jacqueline was great! She helped me get my phone connected to my new headphones so I could listen to Caribbean! :)

Ja
Review №92

Kris did an excellent job helping me move my stuff and I didnt feel pressured like all the other times. Brought a ton of stuff and ill be back for at&t tv soon!

Ma
Review №93

Upgraded with Baby boy!! What an amazing experience and awesome reps

Je
Review №94

Joshua and Jerry are great

Le
Review №95

The service was excellent! Jacquelyne and Steven were friendly and the atmosphere was great!

Pa
Review №96

Best guys n gals ever

De
Review №97

Customer service tech vas very helpful in switching my plan to prepay. He also helped with some of my settings.

Gl
Review №98

Both Jesica an Jacqueline were very helpful and knew there stuff about AT&T service and IPhones. They restored my faith in AT&T after a very bad experience with telephone support.

Ma
Review №99

Helped add my AAA discount and get my iPhone 11 working again

Da
Review №100

Jacqueline really helped me get my phone working! She deserves a raise! Would come back again!

Information
10 Photos
100 Comments
4.9 Rating
  • Address:1001 Tamiami Trail Unit 112, Punta Gorda, FL 33950, United States
  • Site:https://att.com/stores/florida/punta-gorda/176192
  • Phone:+1 941-621-8494
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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