We had an appointment scheduled between 8am and 10am. When scheduling, we very clearly communicated that the issue was inside the house. When 10:00 came and went, I called customer service to find out what happened. They informed us that a tech came by, checked the wires outside, and determined everything was fine. They never knocked or spoke with us even though we were here. Now they wont come back today. Our kids rely on the internet for school. Call me a Karen, but I really dont think this acceptable.

This place has good customer service, the staff are friendly and knowledgeable. The only downside as it always is with comcast is you never get what you pay for. Was paying for a 400 mb connection and only getting 25 mb at best, downgraded to a 100 mb connection and now only getting 14 mb at best. So when you go in to get set up, be sure to know how much you really want to spend to get the service you want.

Tracy Martinez is the absolute best employee that they have in the Pueblo store.

Tracy was so sweet and got us in and out fast!

Great customer service! Ive never waited longer than a couple of minutes. Very friendly & quite competent. A+

Totally usless to try and talk to someone! Technology at its worse

New customers will be happy for a year or two. 15 year customers get treated like trash. Just do the internet. Its all theyre good for not ripping you off for.

Horrible Service. Whos bright idea was it, to do away with a Direct Phone Number to the Xfinity Store nearest to us. Why must we call Xfinity direct and get Auto choices that do not apply to our needs?

8/25/2021Worse company ever! Worse customer service! Their products/apps do not work its alway down (looking for a connection). I have their phone, internet,cable and security service and they dont work CONSISTENTLY, EVEN WITH THEIR POD...I pay TO MUCH MONEY to waste, but unfortunately I have no choice. Comcast/Xfinity doesnt care about the customer (the people that make them rich) they care about the money....

Xfinity only helps you so much so dont get over confident of what the help youre going to get

Very BAD service?!*! If someone is trying to purchase phones to start a different service, word of Advice? Just because there are people who did not purchase the cable hook up in their names under certain address does not mean that you turn them down like that! It makes your company look BAD by turning down people who are willing to pay for your services. You should make your phone service separate from your cable hook ups if you want more bang for your buck. Good luck with this!? ☹️

Great service with friendly staff the know what they are talking about.

It is a very rare occasion that I ever rate a 1 star experience, however Xfinity has gone above and beyond to make that as accurate of rating as possible. Were trimming our bills where we can, and since my wife and I are both essential employees, were never home together to watch T.V. so we decided to trim our entertainment budget, and the comment we received was sir, your only saving five dollars. We consequently canceled our wireless service with them after that, and as soon as another company bring internet to our area, and home security, Xfinity will be a complete memory.

Constant interuptions to my service every week, download speed mot met every time streaming goes out and speed is not met, absolutely DONT recommend

Good staff. Helped me get a better deal

Internet keeps going out. Have to change modem tower, again. Should have equipment that last more than 2 years.Dont like talking to someone one phone who doesnt speak AMERICAN ENGLISH and tries to cancel service call because they say nothing is wrong or problem is fixed.We PAY for the service call.We are paying almost $300 a month

Horrible customer service. Greeter at the door has a major attitude problem that clearly hates her job and life. Simple question answered/fixed by calling a different location. Review your staff and how they treat customers.

For some reason they dont give you the type of service that they use too. I hope they change to provide better customer service.

Robert was great!! We had a long wait cuz they were so busy, but when it was our turn it was quick and easy and everything I hoped it would! Thank you again for your great service!! :)

I had an account with Xfinity and my account closed and went to collections in August but my service was just turned off on Monday May 25th. I called to get my services back on was told I had to call the collections agency to pay my account off since my account was closed. I did as told and then tried to call back and get my services set back up. I was then told I had to pay the $100 for my unreturned equipment. Why would I return equipment that I still planned to use since I paid off my bill? Long story short I had several customer service agents tell me that since I paid the $100 non returned equipment fee the equipment was now mine that I could use on any account with Xfinity. That was not the case. I then returned the equipment to the store and they tell me I may or may not receive a check in the mail for my refund. This place is a joke. Nobody who works there knows what they are doing. If I could have another internet service in my area I would.

Awesome service Tracy was very knowledgeable & patient with me. Got new cell with xfin & renewed my cable service

Excellent assistance and customer support from Tracy Martinez. She helped me troubleshoot a problem and saved valuable time, thanks 😊

Horrible online & phone support! No local phone to make a local appointment!😩

Great store they got me helped out right away! Very polite!

The reason why Im giving them a 2 cuz me an husband we in there to get our phones activated had an appointment an they never called us at the branch when webwere sitting there

Would like 2 yr contracts not just 1 yr contracts

Nick helped with reviewing our account. Was really knowledgeable, provided options to fit our needs. Recommend making an appointment before visiting.

Why the hell wont you renegotiate your contract with Altitude Spots Chanel? I cant even watch local sports no basketball no hockey. Your only a multi billion dollar company that cant pay up to keep your costumers happy? I pay 250 a month for 3 services and cant even watch my teams what a shame

This store is too busy to have employees that appear to not be cross-trained.

Went to the Xfinity store. I wont be going back.

Hours are terrible, lines & wait times are long. Staff was helpful and friendly.

Good job of packaging a better deal for phone,internet and TV away from other vendors. The salesman said to call back with any questions which I did and never received a return call..

Great customer service and clean

This location has been horrible on a couple different occasions. Most recently we upgraded our internet service online and were told to go into the location to swap out modems. Once we drove all the way across town they told us we already had the best modem. After a few days of our modem crashing and rebooting a lot, we called into customer care and they are now shipping us the modem we need for our current data plan. This should have been an easy swap out

Tracy Martinez was great, helped with our phone service and we are all set. thank you

Always friendly customer service, more than one person thanked me by name which was nice. Even when theyre busy they help and check you in as quick as possible

We turned in our Comcast router and cable box a few days ago.We have our own router and we wanted to cancel our cable. The gentleman at this location assured us that all wed have to do was call and connect our router to our account (even though weve been using the new router for months.)Today we woke up to no internet. Called Comcast only to find out that everything was cancelled, not just our cable.We just paid them $140 for service for the month. Weve now had to start our service over.If you can avoid doing business with Comcast/Xfinity, PLEASE AVOID PAYING THEM ANYTHING.

Need to stop using computers and talk to a live person

Was a great experience. Very helpful.

I have no choice but to push one, even though I rate it as a zero . The service is bs they dont tell you the truth about anything. Very poor service and dont appreciate being lied to. Definitely will never go through them again. Or recommend them to anyone. Very upset about this company.

The store helped me all I needed was a plug when I called the rep was trying to walk me through it after I told him the power cord was cut

Very nice and wait was a decent time Remington was very educated about everything

Everyone was very nice and super helpful, but I felt like the employees were rushing me

The service was completely inept and fraudulent. I left the store after engaging with a representative and the manager for only five min. I got home later that night and received an email with a forged signature on it, saying I had purchased a new phone, and the service on my old phone was no longer working.

Richelle was fantastic!!! I nominate her Employee of the Year!Im sure all your staff are great but she is definitely a stand out! Great Service!

They have been very helpful to me. Definitely go in the store for a better price than on the phone!

Nick Trujillo was very nice, and answered all my questions.

Robert assisted me with activating my brothers phone. He was patient, professional, knowledgeable and most important he made me feel that as a customer I was important.

Very bad costumer service they keep hanging up on you will thake a peyment but will not asssit with anything else

Customer service person was very knowledgeable and helpful which is always a plus.

I live 3.4 miles from this facility and they cannot provide service to me or anyone else in Pueblo West. Its 2020 we deserve high speed internet out here in Pueblo West. Do we need to petition the city or county to get service out here?

Excellent service, staff and customer service 👏 👌🏼👍🏼💥💯

Our bill for internet only went from 60 to 90 to 127 before we cancelled and they refused to refund anything after overdfrafting my account. I will never use them again.

Great customer service! Wendy was an awesome help! Updated my information so I could pay my bill and saved me money while doubling my speed! Great experience

Friendly staff. Thanks

I got a new phone from this place and the service was great

Love Xfinity Very Happy with my new services I got for my home today great price Im excited Richelle Seifried was excellent Service Consultant she was helpful friendly knowledgeable about the services.. Im very happy thank you Xfinity for helping me make my home a better home to relax in..💜🖤🖤

Hate the company, but the employee with whom I worked was quite delightful. She brought this up from one star.

Helpful staff. Thru the point. Will resolve your issues quickly.

To many commercials, I doubt you look at your programming from the customer side. Average 4.5 minutes of commercial, 7 minutes show. Some commercials repeated during the same commercial break. Thought you would like to know why I think of going elsewhere..

Garbage customer service. (not the store employees) The general service line. complete garbage.

The worst customer service I have ever experienced and they are trying to charge me the month after I tried shutting off my services when nobody was even leaving there. Its not my fault they didnt shut it off when I asked them too. Comcast Ill pay you exactly half for your screw up

This is the worst customer service Ive experienced. if they cant answer or dont know how to respond they just disconnect the call. their antomated system is utterly absurd. I pray daily for comcast to go bankrupt.

It was all good, service was great and staff very friendly. So for me a good experience, keep up the good work!!!!

The original guy i dealt with was amazing! But the woman i dealt with literally acted like she wanted nothing to do with being there. Seemed annoyed with my questions. I was considering buying another phone but she told me to take my current phone somewhere else and get the screen fixed instead. Guess they didnt feel like making any money today!

The person that helped us could not answer any questions on the different phones maybe some more training would help, lost a sale!

Not at all helpful. Couldnt, wouldnt Answer questions.

Worst experience Ive ever had. My husband and I were so appalled at their customer service skills. Definitely on a power trip at this locale. Unfortunately, they were so nasty to us, that we are no longer Xfinity or Comcast customers. You dont have to put up with horrible service, you can go elsewhere for Wifi service!

SUPER SUPER SLOW. They were all just standing around or staring at a computer, they were rude and seemed inconvenienced by me being there. Took FOREVER just to pick up equipment and got treated poorly in the process. Do not recommend.

Very nice people to work with. Assistant manager knew her job and knew what i needed.

Too high price..kept raising my rate

I came in to ask a question about our bill and the lady helping said theyre not answering those types of questions right now. I asked her if she knew when we would be able to talk to someone about the bill and her response was we all want to know when this will be over dont we I told her all she had to say was once this is all over with the virus not some smart answer like the one she gave me. I found it very rude in the tone she had told me.

Employees were very helpful and courteous.

The Building is State of The Art, The Customer Service Not Bad Today Had Technical Issues That Made It Hard To Pay Bill and Or Leave In An Timely Manner, I Wish Pricing Was Competitive Or That Another Company Would Come In And Save Us From The Monopoly That Is Over Priced Entertainment

Easy to pay you paper bill just no signage to where the kiosk is at ....but simple and easy...its in the left hand corner of store ...but friend customer service...

Always great customer service here, vs calling the toll free line. Friendly and will always solve any issues I have

They dont have plans on providing services to half of pueblo west

Lil helped us get set up with the phones we wanted. There was an alarm going off for quite a while on a tablet nearby making it hard to concentrate on our service. Once a couple of employees turned off the alarm it was better. Overall the store was not the best but Lil did a great job in my opinion, which overcame what could be a 2 star experience.

All the employees are very friendly

Nice environment and flexibility with internet options. Exceptional customer service from Jordan/JD -- he is thorough, patient, and courteous. It was certainly a positive experience!

No chance to talk to a representative through the automated system? Its ESPECIALLY important to have that option right now, during the Covid-19 pandemic! Im the executor of my best friend, who died April 17,2020 from cancer. Im trying to disconnect his cable -and home security, by the way - and theres no way to do that without a REAL REPRESENTATIVE. BOOO!

If you want Gigabit Internet, this is the place to go. Not Century Link or Hughes Net, baby. Xfinity, also known as Comcast. This is the place to go when you have a streaming nightmare going on at your house. And pay the extra $2 monthly to cover any data overages. 4K is nice.

Staff is great! They were able to help lower my bill and swapped out my equipment in a fast manner! Staff is knowledgeable and kind!

Very helpful

Excellent technical support.

Amazing service! Lillian was an amazing rep and helped me!

I went to xfinity this evening and although had a wait a little bit, I was more than pleased by the service I received. Ian was extremely helpful and understanding given the issues I was experiencing with my Xfinity cable service and represented Xfinity well with his support. Would definitely give this location 5 stars.

Honestly, the first time we went here the service was terrible.But we went back 2 weeks later and it was COMPLETELY different. The gal who helped us (wasnt there the 1st time) was so kind, helpful and also gave us some lovely compliments.Maybe the first time it was a bad day or something but we left the second time completely satisfied and would definitely be back if needed.

I have been with this service 5 years straight and more years prior. The techs and representatives have been great. I can not say the same about managers at the customer service. Managers act like they are immune to any wrong doing and do not take responsibility for what is wrong or for what they promise will do.My most recent issue is, because it is on going still, that they have decided to give me TV service, but I dont have a TV or stream. I was assured there will be no charges for moving the service when I moved. The tech came in and make sure the signal was there I issued me a longer cable to reach the modem. No more than 15 minutes tops. Well, they want to charge me inspite of the MANAGER assuring that both issues will be taken care. The disconnection threats are very much on time.How many months of no taking care of problems is acceptable? In this case it appears to be many. I was thinking to inquire about cells phone service with then but I just cant now and the prices are not good. Competitors may provide you with a phone and unlimited text, voice and data for a cheaper price.Xfinity/Comcast was very good but going down fast.

I just need a new modem, there is no local number to speak with a representative and customer service autobot keeps saying they will send a reset to my modem when its not even turning on, Ive called several times and unable to to speak with a live person. Have been calling for 2 days now and still have not talked to anyone. Horrible way to treat your long term customers!! I was almost going to get their cell phone service but now I dont know if Im even going to keep my current service. This has been a huge waste of time.

The bathrooms are the best part of the place. When you need to go, there is nothing stopping you from going. The restrooms are in a private area, multi gender usage, and semi-clean. Use the restrooms.

Never tells me the truth

They are just really helpful when it comes to their customers

Horrible worst wifi service I have ever used always running off randomly while doing important tasks this wifi company has set me back many times after waiting for it just to boot back up theresno reason this should happen very horrible

Lady was very helpful, clean location from the old one I was used to prior. Pricing is atrocious.

Nice people

Customer service was great, fast and friendly, finished in minutes!

They need to get on the same page as tech support, I singed up for service in store and picked up the equipment. They told me in store that not having service at my apartment for a year would be good to go. I had to spend a the next hour after I got home with tech support in India, to find out after 5 months the service is cut. Now I have to wait till Monday for service and a tech to come out and reconnect the service thats still there. Not a good way to start.

In & out in just a few min.!

This site didnt have its act together when I arrived to return equipment. There wasnt a greeter and it wasnt clear if I needed to queue up or if someone was going to come to help me. The staff were pleasant enough, so theres that.