I recently had questions about pianos. I really appreciated that they are very knowledgeable and could give me pros and cons of acoustic versus electric and different makes. They are very interested in helping you find exactly what fits your needs, and all this without pressures. They have the finest quality whether you’re looking for recorders, harmonicas, or pianos, all of which we have purchased in the past from them. No need to go anywhere else. If it’s not at the store immediately, they will get it in for you. Quality, sincere concern, and integrity—you can’t beat what they offer in that regard.

Super helpful and knowledgeable. Very patient and courteous. Really love this music store. And reasonable prices! They will steer you in the right direction!

I love music shops like this because you can always find some old vintage sheet music and I found some cool pieces. Their sheet music collection is more modern and less classical. A big beautiful dog may greet you when you enter.

They had a pretty good selection and the employee was very knowledgeable and helpful, so overall I had a good experience. However, the entire place inside and out just kind of has a dirty feeling. The place could definitely use some dusting and general deep cleaning

I really want to like this place, but I just havent had good experiences here. I went in to buy my nephew some guitar strings and got lectured on the history of strings and that I didnt know what I wanted. It was bizarre. I literally asked for a specific type of strings and wanted to know the prices per the brands, but ended up just waiting a lot of time for nothing. I do not recommend going here.

I have purchased many items over the years from Bill Harris Music and have always had a great experience. They are always friendly, knowledgeable, and helpful. The instruments I have purchased from them have always been of top quality and I have never been dissatisfied. I have and will always recommend them to others. I have played several instruments for over 54 years and appreciate their knowledge and their inventory.

The staff was very helpful and kind.

Very friendly staff, had the item I was looking for in stock and shipped it out the same day. Product arrived soon after and was brand new in perfect shape. Would gladly do business with them again.

Knowledgeable about sourcing the right instrument for your individual needs. Helpful and friendly, environment.

Purchased a beautiful Teton 10th Anniversary guitar from these folks back in May 2020. Bought it on the phone and spoke with Ford (believe he is manager). Fantastic customer service, great knowledge of the product and helpful when answering questions. Would highly recommend to others!

Super cool place. Say hi to the dog

Great people....very helpful!

Great local shop. Staff was incredibly knowledgable and they took good care of us. Reasonably priced as well.

Came here just before they were supposed to be open. 12 minutes later theyre still closed. Wish they would be open when they say they are.

Great guys to work with and awesome setup

Awesome place! Went in and we were helped immediately! All of our questions got answered. Lots of variety. Be sure to ask about the open nights.

My first time into Bill Harris Music was a delight. They have much more than the standard lines of equipment. Ford made the comment that it is the customers individual sound taste and justification towards their buying decisions. That means a lot to me as a customer knowing that I wasnt going to be just sold.Ill be back soon.

I went in on a Saturday as this was a music shop I had bee trying to get in to see but the hours were so odd at times and it wasnt open at 3 on another Saturday. I was greeted by a woman who pounced on me and told me to to play the guitars in the shop (which I have no problem with, but there are ways to be polite too). I purchased a cheap mandolin and was happy with the price, quality, and service. In fact, the service was really good, but that mustve been because I was the only customer in the store. The next weekend, I went back to try and sell a guitar and much to my chagrin, the owner was late to his own store, and I had to deal with the woman who was rude on my earlier visit. He offered me a fair, but still low price on the guitar, and then blatantly ignored my business that I offered him which included buying a relatively expensive guitar if he could come up on the trade offer. After he showed no interest in me, I took my business elsewhere and bought a guitar for an even higher price.If you can get past the low quality service, dirty shop, and not exactly stellar selection, then by all means head to Bill Harris. The prices are good and they offer a ton of services it seems. That being said, I would look elsewhere before settling on this shop to spend your money at.

My daughter was happy when we got her violin fixed. I was so lost...good thing he knew what was what. Thanks again.

Ford really listened to me as I was attempting to explain what type of strings to put on my guitar. In addition to Ford, other staff were also helping me and were likewise very knowledgeable, patient, and solicitous with me. I will go back for all of my guitar needs because of a great experience of knowledge and customer service that I felt. In addition to guitar, Bill Harris Music has so many more instruments and accessories that would most likely fit your musical preference.

This place is the best. i LOVE the service. They will help with everything from amps to guitars. They dont care about making the sale as much as helping someone out, and helping them understand the products the best they can. I bought two amps from them and sugggest this place to everyone I know. the young sales guys are likable and friendly and knowledgeable and patient.

Been a customer here for years and I wont go anywhere else. They keep a great selection of instruments available and the staff is very friendly.

I have been doing business with Bill Harris Music for over 20 years . They have always had a great selection of instruments for rental and purchase and they carry huge amounts of music in stock there at the store. The new manager has updated the store and keeps informed about new products in the music industry. I find their prices reasonable too. They are very easy to work with.

Everything from guitar pics to drum kits...great warehouse venue to book your band at-Ask for Kaden...Fords knowledgeable too-

They helped us with repairing a string on a violin. The service was friendly and the selection of music and was outstanding. I will be back.

Ford was awesome and very helpful! Will buy here again!

I went there, to buy a few speakers, for a musical product that I wanted to create...The men there, were incredibly helpful, and made sure to explain what I would need for my project! They told me that what I wanted, was not something that they carried, and sent me to other stores to purchase it...I truly wish I could have purchased from them, because of how incredibly kind and helpful they were!What kind of business, explains to you that their inventory isnt going to cover what Im looking for?Mind you, I know very little about music instruments... and they told me that they could easily cover what I thought was the best way to make my project work, but they were kind enough to tell me a way to make it sound better... even if it meant going to another store to purchase it.

These guys are just a little dust on the bottle, maybe a lot... but honestly, they have awesome people (well.. person, Ford Harris) and some really great merchandise. i think things will be changing there fairly soon, and for the better. Thanks Ford!

I always enjoy going to this store for my beginner-guitar needs. Ive been playing for a few years but am still very much a beginner. I like supporting family-owned stores whenever I can, and Ford, who pretty much runs the show now, has always been a great help.There are a lot of complaints on hear about the older lady who owns the place. I think shes funny. Everyone needs a grumpy old lady in their lives. I think it keeps each trip interesting and fun. The service is great.

I own Guymon Electric in Provo. I did Many electrical jobs for Bill Harris Music and their other buildings. Never in over 12 years did Bill or Joy complain about any bill or any work that I did. They paid me whatever I presented to them. What great people to work for. I consider them to be good people to work with, and am sure they believe they are fair with their customers. They can be trusted to treat people fairly. Bill Harris Music was one of my very best accounts. I did not have to worry about how long a job took or how much it cost. They trusted me and, of course, I trusted them . . . or I would have been worried.

A great little family run business. The staff are very knowledgeable and happily volunteer their knowledge. Prices are fair and their selection is good. Dont be fooled by its unpolished feel.

I went in and purchased a stand for a microphone. When I opened the box the item was missing a part in order to make the stand work. I contacted the store and explained the issue as well as how I needed the item to be used for an event in the next 30 minutes. The gentleman brought me a new stand to my event location and made sure everything worked. I was so happy with the effort to make sure that product was fixed and the amazing level of customer service.

Several years ago I bought some piano music for my sister for Christmas. When I got to the counter to pay, Mrs. Harris was the cashier. She insulted my choice of music, which caught me completely off-guard. I should have said something and walked out, but I didnt have time to shop elsewhere and couldnt think of what to say. It was just so rude of her, and how on Earth would she think that was good business, or even appropriate behavior in general?

I know these guys have a bad rep but I actually really like it. If you are looking for guitar center this is not the place, but if you want a great place to find a great deal on an intermediate to advanced guitar it is wonderful. I love the selection here and I feel like there are always three or four guitars I really want. Dont get me wrong this is not for people who are looking for a walmart for music this isnt the place, but it never feels like a used car dealership where they are constantly on you to buy something. For what I am looking for they are perfect and they understand that this is a town of college students and have done, a lot of little things for me for little to nothing. This is the perfect shop for me.

I WAS in the market for a bass guitar and amp and have since found another business that is deserving of my money. I came to visit the store around 12:15 I walk in and the place is absolutely deserted. I look around for someone to talk to and find no one so I decide to look around for myself. I literally had to turn on their lights so I could see in the show rooms. After finding and looking at what I came for I left the store. On my way out an older woman lounging on sofa asks me Were you the one rummaging around back there for a long time? I dont like when people come in and I dont know about it. Next time yell. First, I did no rummaging. Second, you knew I was back there why did you not approach me to make a possible sale and answer questions. Third, you should not expect a new visitor who has never been in your store to YELL FOR HELP WHEN THEY ENTER. I should not have to turn lights on for you. Your store opens at 12 I doubt its very hard to get out of bed to make it to work on time to turn lights on. Anyway, there are better places to go. Dont come here.

I had previously reviewed Bill Harris with one star because it legitimately was the worst experience Id ever had at a music store. (The old lady is really mean, but shes not always there)The owner had responded to my review, so I decided to go back in yesterday anonymously to give it another chance. I walked in at 5 minutes to close, and I was surprised that they let me walk around and browse the piano music. Not sure if the guy that was working was the owner or not, but it was BY FAR a better experience than the last time. He showed me to the piano music and was overall really pleasant to work with.Not sure if this was a fluke, or if they really have improved as a company, but I will be going back in the future.

I bought a microphone here and it was really late when I got there. I just appreciated that they treated me like I was coming in as if they just opened, even though it was past closing time and on a weekend. Microphone is awesome and I have used it in many shows since.

Ive been shopping at Bill Harris Music for a couple of years now. Not only do they have a lot of really great gear, but the staff is knowledgeable and friendly. Always an enjoyable experience visiting here!

Very knowledgeable service. They spent the time explaining differences and what I really needed.

Unfriendly, unorganized, under staffed, inventory was fairly good but with no prices marked I natural felt they were either over priced or they pick a price out of the air for different costumers. I visited the store a few years ago and it wasnt much better than. I wont be visiting thier store again.

The place is definitely not kept in the best of shape and as many reviewers have mentioned, things are scattered through the store. I did get good help as I asked for something they quickly took me to what I needed. Price seemed okay. Nice couple that owns it.

I had a great time at the store. Bill was very patient with my questions and he helped find a good guitar and a screaming deal on a used guitar case! Seriously this place has everything and they let you play and try anything before you buy it.

Old feeling shop. Tons of instruments but it was frowned upon to play them. I went a few years ago and it scares me to go back.Service is decent but I felt like I was more of a burden than a customer.

I went in to buy a keyboard and was treated ok until the old lady (who had obviously been sleeping on the couch until I asked about the instruments) started talking about her strong political views. (She’s a trump supporter.) I said I didnt agree and started telling her why (calmly). She didnt like my response and so she kicked me out of the store. Very unprofessional. They lost a 1,000 commission and a customer because she couldnt handle a dissenting opinion.(I edited this review about 2 years after the fact because there was a little relevant information I wanted to add)

Great people, they had what I needed and they were helpful

Well knowledge staff and great selection for guitarist and bassists. I would highly recommend this place to anyone.

Great place helped string my violin

Their son is quite sociable and helpful. Ive had good and bad experiences with the old couple. But their prices have increased (probably due to unhappy/infrequent customers), and stuff is scattered everywhere.

I had a horrible experience at Bill Harris Music! This is why. I spent my hard earned money on a harmonica. I was disappointed when the harmonica did not work. I went back to the store to see what could be done. The man I spoke to said that there was no refund and he was not going to return the harmonica. When I asked to see the store return policy, he said that I am the owner and I am not going to do that. He became argumentive and agressive raising his voice at me. When I went to speak, he talked over me. He also called me dude never finding out my name! I spent money there and he was calling me Dude! I am a disabled vet, and my name is not dude. I walked out felling robbed. Further more the store is a mess! I will never shop there ever. When I told him I would not return he said my grandpa built this buisness. It was here long before you shopped here and it will be here after you leave. Decide for your self. As for me I recommend any other music store. Good day sir!!!

Very helpful and friendly. Even there dog that greated me at the door and walked me out....LOL

Would like to say the place was great but was disappointing. We walked in and there was a lady at the desk and there was stuff everywhere all over her desk and she acted as if it was a nuisance that we were there in the first place. So she yelled across the store for some guy and he came to come help us. He went looking in the back for an item came out with two items that were severely overpriced for the conditions they were in. So we just decided we would go elsewhere. The store looked well and other areas. But customer service does go a long way.

I would agree with the other reviews and confirm that they are accurate.I felt mistrusted right when I walked in the door. I am a musician and can play well, along with that I take great care of instruments. Mainly we were treated like children who were in the wrong social class. I asked to play the piano and guitar and my friend was there to buy a harmonica and they scowled at us wherever we went. I treat my nieces and nephews with more courtesy around my instruments than how they treated me. Needless to say we took our money elsewhere.

Writing this review because my experience at Bill Harris was nonexistent. Came at opening time and no one was there to open the store. Too bad because I had a lot of money to spend. Going to Bert Murdoch, instead. I went out of my way to get to Bill Harris, too. So disappointing.

I received the worst customer service I have ever had in my life. The old woman was terrible- the grumpiest, rudest lady ever. They require a social security number to rent instruments. That made me very uncomfortable and I refused to give it to them, so they wouldnt let me rent. I left without giving them my business and recommend everyone go elsewhere. There are very few businesses that I put on my black list and this is one of them. If I knew a better way to advertise people to stay away from this music store, I would.

Great selection of guitars and amps. Cool staff.

Worst music store ever. Everyone that works there is very rude and disrespectful and get angry with customers that play the instruments. How do you know what you want or like if you cant play it? They know nothing about any of their products and the store layout is terrible. I know hundreds of music stores better than this one. Please never go to this store if youre looking for instruments

Nicest lady in the world miss Harris is down to earth and very educated about her intrestments

I had a great customer service experience. The person who helped me (the grandson of the owner) was extremely knowledgeable, helpful and friendly.

This place is now my favorite place. The people know what they are talking about and they have some really great gear!!

Fun place to browse.

I am generally a patient and unassuming person. Ive been here a few times and thought that the older couple who runs it were sweet. Sure they tell you random stories for a long time but thats no big deal, im happy to listen. Today was different. Today the owner followed me and my freind around his shop and was super overbearing. When we picked up a guitar to play he said were closed now as if he wanted us to leave. We got the hint. When we checked out and bought what we had come there for the lady scolded us for damaging merchandise.We did no such thing.

This is definitely not a good music store, but since there isnt much better around here, I tolerate it, when Im too lazy to order something online.The other reviews are totally accurate: The customer service is awful, but like I said, its one of the few places available so Ill take it.

Staff has always been very friendly, and seem to genuinely care about their customers. I would much rather spend my money here than at other stores that only seem to care about taking your money.

Just a phone call to see if they had the Alfred piano book 101 was extremely difficult. The lady I talked to mutter something like Im getting too old for this to her husband right before she hung up. Stick to Day Murray please.

I am shocked and amazed that this business is still open.I have had several negative experiences, but since I just tried them one last time today, Ill just tell you what to expect if you decide to enter the nightmare that is Bill Harris Music.The place is in absolute shambles. I would be terrified to buy anything because all their products are treated horribly. Its all buried under mounds of paper and garbage. The place looks like an episode from Hoarders or something. Disastrous. The service is appalling. Bill himself can be friendly, but doesnt know anything. He has employed a younger guy who is a bit more helpful, but the dude is totally paralyzed by the logistical nightmare that the Harriss have created. They didnt know if they had what I was looking for, and ended up just scrounging through boxes of actual junk to find one. Finally I just gave up and left and went to Summerhays in Orem where they gave me exactly what I needed with a smile. The prices seem reasonable, but I really have no idea what condition anything is in because the place is such a train wreck. STAY AWAY.

Great potential- better than most reviews say.I have been to this place a few times. The older couple dont really care about the business because they make their money elsewhere, but the son has some really cool ideas for the place he was showing me. I know this sounds horrible, but while he was explaining this to me I felt, man I cant wait till the older couple kick the can and he runs the place. The place has the potential to make Provo musicians not want to go to SLC to buy stuff. I will admit somethings are a bit over priced, but as you read throughout the other strands, they give you a deal.I went in there to get some supplies to restore an Ibanez acoustic guitar that my sister bought in Amsterdam and the son was very helpful- better customer service than I ever got from Guitar Center. Giving me tips on how to restore it and restring it (it is classical and I have always worked with steel strings). You could tell he was interested in helping. I also bought a BOSS SYB 5 pedal there cheaper than anywhere I could find. He explained to me that the things that are expensive to ship are what drives their prices up a bit for some of the items, but small items like strings, etc. are competitively priced. The only time I was not happy with the price is I asked for a hard shell bass case- they asked $200 for it, saw it online for $100, and eventually ended up getting it for $65, with shipping costs. Somethings could be better priced to make me want to go there always. I could see how something like that could translate into a lot of their items.I really do think this place has the potential to do better, if not amazing. I can see why it gets bad ratings because, like I said, I have been in there a few times, and the older couple dont really run a business- they are just grumpy and dont really want to help out and have nothing better to do than sit in that place making it worse. As long as I live in Provo, I will still stop by and hope that things go the way the son wants.

DO NOT GO HERE. Worst music shop ever. Ive been to Bill Harris a few times. Kevin is rude and talks over people so you cant finish what you are saying. I called to order a 300 dollar Zildjian A custom crash cymbal but they were busy so Kevin said he would call me back in 5 minutes but received no call. The old couple have no clue. Prices are thru the roof. Not professional at all.

I really wish Ihad read these reviews before I spent even one DIME in this store. The bad reviews are right on: the older couple are rude, completely unhelpful, condecending and simply awful at customer service. The place looks like an episode of Hoarders. Its disorganized, full of junk and dirty. We purchased parts there that they then refused to help with when problems cropped up. AWFUL. DO NOT GO HERE. I like to buy local and from small shops but this store is giving small business owners a bad name. The music store in any run of the mill mall is better than this. AVOID.

Bought a pair of drum sticks. Love this store!

The store is very disorganized with trash scattered throughout. However, their customer service is what moved my rating to Hated it. We went in looking for flutes, asked for help and was told they were busy at the moment. Its okay to be busy, and we waited for ten minutes. We left after observing one worker playing games on her cell phone, and the other sitting at a desk completely ignoring us.

I took a flute in for new pads...its two days overdue and I still havent heard back from them about it.

They help me find the best instrument

Best experience hands down

Very helpfulstaff wide selection of brandsand products

Theyve got a huge selection, but it feels more like going to Grandmas house than a professional music store. Friendly folks, but be ready for a lengthy story time :)

They helped me with cleaning oil and the brush for my son trombone

Not much choice. Not very clean

Awesome costumer service

This place is a freakin joke

They had the books I needed.

Just keep driving by.