If I could give 100 stars for customer service and helpfulness, I WOULD!. I pulled up at 7:00 a.m. to get a new battery, Alan was outside putting up new signage and I asked if he had some tools so I could start taking out my battery because I had to be at work by 8:00. Without him knowing that, he told me to come inside and that would get me taken care of. He installed my new battery in the cold and rain and had me on my way FAST. Thank you for being a force for GOOD at Auto Zone, Alan! YOU ROCK!

Love their costumer service their are so helpful when I cant find what Im looking for

Autozone! Nuff said 😤waiting in line with two foos doing nothing! Not even cause Im raza, thats probably why they ignored me, were the worst towards each other!Oh yeah till they saw I snapped this pic!🤣😂

Their employees dont know what theyre talking about like what about like they say online that they have to part part man they have me go to northorn and then I ended up going to Springville cause autozone doesnt carry the part very disappointed with them

Very helpful, as well as knowledgeable. Had some questions about wiring lights to my trailer, and instead of trying to get me to buy more than what I needed, I walked out of there with just a roll of electrical tape, cuz thats all I needed to get the job done. 👍 👍 🐧

The people who work here are seriously awesome!! It was Sean’s second day but he was so helpful and cordial. When we couldn’t figure out an issue with Sean, Nate happily stepped in and helped us solve our problem. Both of these individuals gave excellent service! I will definitely shop here again!

Nate was awesome—put the wiper blades on my daughter’s car for us!

The customer service was wonderful!! They helped me find exactly what I needed, the safest version that also saved me money, and then they put it on my car for me. I left feeling great!!

Nate was very helpful. They were very busy when we were there and he worked very diligently to replace our battery. The other employee working at the time also did a great job. The manager showed up on an off day while Nate was helping us and he helped us out as well. They worked hard to help us and provided great customer service.

My experience here was amazing. I walked into the store, was immediately greeted and offered assistance. Nate helped me find the battery I needed and helped me with another product. During our interaction he also helped out a coworker a few times as their card reader needed an override. He did this in a way that didnt impact me as a customer. What an amazing manager! He then came out to the parking lot to replace it on the spot. He had a good system and was careful but efficient.Nate deserves praise and a promotion for the excellent work he is doing at this location. Thank you!!

Had everything I needed for a good price.

The dudes who work there made me feel like one of the boys. They charged my car battery for free and invited me to chill in their break room while I waited.

These guys always try to help me the best they can even if they can’t provide what I need there.

I took 2 steps in the door and was asked if i needed help finding anything, I knew what I wanted so I was good. But very helpful either way!

Its good one thing I recommend is make sure they make sure they have your part and dont just trust the online have them physically look or you might waste a trip like I did but now I know

So far a good experience. Learning to take care of my car myself. Alexis was really nice, helped me choose the between two filters and let me know about a deal so I got an oil pan with my purchase. Going back to see if they can get the oil pan bolt loose, previous oil change must have been put on with an air compressed wrench.

Always love autozone . Very knowledgeable people and they always have the right parts if they dont .. they offer you to have it by a couple of hours or next day .

I have used this store alot in the past because it is close to my home and was never really impressed. The last few times I have been in I have been helped by Thomas and he was so helpful, knowledgeable, and took the time to explain stuff to me even though I could tell he was swamped because the other employees were just standing around. Because of the service he provided I will always be happy to use this location.

They had the parts I needed. The fellow was kind enough to carry them out to my car for me ( the parts were kinda heavy).

I was.extremely impressed with the service I received on Sunday December 27th 2020. I had problems with my battery even after charging but I was able to get to Auto Zone in Provo off 300 South. Jayme Baker was right there to help me. He checked the alternator as well as the battery. He asked me to drive the car for 30+ minutes and return because he didn’t want to sell me a battery if I didn’t need one, turns out I did and he was so great he even installed the new one for me. As helpful knowledgeable and customer oriented he was I thought he was the manager but found out he wasn’t. Thank you Auto Zone for employing such great people who are willing and able to help out the older generation when we need it so badly. (side note if you ever need a manager I would highly recommend Jayme!)

Always had a great experience at this location!

Nate was very chill didnt rush it. Gave me all the info I needed to make my choice! Thank you Nate & dakota

Right when I walked in I told them exactly what I needed and the manager I think it was knew exactly what size for my tail light! Spent no loner than 5 mins! Very great service! Very nice and professional!!

Ive always had very professional and helpful people here. Just had a great experience with Jaycee, who was very nice and helped us charge our battery in about an hour! Jaycee went above and beyond! It was obvious she cared about us and did a great job!

This place is super helpful and the way to go if you have any car problems! I needed a new car battery, and being a poor college student, was looking for a good battery that was also affordable. Nate gave me good options and was very nice and straightforward.

Decent place but workers are pretty busy and aren’t quite as helpful as grease monkey or other auto shops

Very friendly but slow checking out be ready to wait if your buying something

Similar to all other Auto Zones, but this is in a very convenient location in southeast Provo where there arent a lot of other options. Friendly, helpful employees and reasonable prices.

Incredible service! Emmanuel M. helped us out when our car battery died. He helped us pick the right one and even installed it for us. Thank you so much!

Thomas Carter is quick and efficient installing 26 & 16 Bosch MicroEdge wipers on my 2014 Toyota Corolla vehicle. Great price on wipers compare to the Toyota dealership in Orem. Phenomenal customer service.Mahalo Thomas for your great service. Increase his pay and I hope he gets Employee of the Month Jan/Feb 2021.Its rare to find decent hardworking individual who has impeccable customer service skills set.

Glad this is my neighborhood auto store. Employees are helpful and the store is well stocked.

Damon truly went above and beyond helping me get my license plates attached to my car after pep boys tried and failed to do so. Super nice and friendly to boot! I love this place! Im a total noob when it comes to cars and they always answer my dumb questions.

Our experience here was awesome! We needed to change our windshield wipers and had no idea what to do. We bought the wrong replacements and couldn’t figure out how to put them on, so we went back inside and Glenn helped us find the correct ones and even came out to help us figure out which adapter and put them on for us. Took a decent amount of time and he was so helpful the whole time! Got a full refund even though we had opened everything and left with great wipers!

Ask for Scott Smalley. He is very knowledgeable about vehicles and very professional.

We always go to AutoZone when we are having trouble with our car battery. They charge them there for free. Jay helped us this time and she was so incredibly nice and helpful!

Helpful staff and coworkers they are very helpful in helping me as I learn the store jaycee and nate c and nate Cunningham and many 2.0 and Toni along with Lisa have helped me a great lot as I learn to manage at the store and the customers are very enjoyable to help out and show great appreciation to them and give them my very best service and hope to be there top choice for all there needs as I continue to grow with the company and leave them happy and helped and answer any questions they have to where they will be customers for life I always want to put the customers first because they deserve only the best and I want to thank them all along with all my coworkers who have been great in helping me learn where all the parts are im a certified mechanic and know my parts and vehicles but without my great staff I couldnt do what I know how to to make our valued customers our number 1 priority and if theres anything I can do to make there experience great with our staff I vow to give my all along with our helpful workers we value all of our customers and we look forward to meeting your needs and finding all your needs and help you with your questions and make your experience a great one and have you all as life long customers me and our staff vow to continue to strive to improve relationships with you all and grow with your needs and look forward to seeing you soon and hopefully for years to come thank you from all of us at store #0865 in provo at 333 n 600e you customers are our priority and we look forward to meeting your needs and finding what you need and questions anything we can do to help your situation better thanks from our staff and management Ive enjoyed helping you with all your needs come by anytime you need help and I would gladly take care of you or one of our staff members will we have you in our hearts and minds and best interests thank youThomas carter and jed Bowman. Store Management and all our other managers and parts experts and driver along with our commercial team.

If you need to take care of your auto, this is the perfect zone. Super friendly staff, tons of products, everything you could ever need for detailing, cleaning and maintaining your car.

Eric was awesome! He helped us take out and install our new battery, he was super kind and really went above and beyond to give us a good experience. He also helped us read the error code on our cars computer so we could know what warning the check engine light was for.

If I could give Eric at your 333 South Provo store a 10 star, I would! He went over and beyond what we were expecting when we asked for help today.We are from out of town and looking for the right size trailer hitch that we had forgotten to bring with us. He not only found the right ball for our hitch, but he went outside with the tools and changed it out from the one we did have. He was AMAZING! If I’m ever down this way and need auto supplies in any way, I’ll go out of my way to go to that one!!We shop autozone all the time: this just reiterated to us that it’s a great store for all of our auto needs!Thanks Eric!!

Super fast. super friendly service. Honestly everyone was awesome. I’m bad with names but the dude’s last name was king he just made it all happen idk if he’s the manager but if he’s not he should be! Thanks guys!

Great prices and they installed my new wiper blades for me

Helpful and great customer service; I wish I knew the name of the employee that was so quick to help me as I walked in the door.

Had the best experience. Ask for Scott Smalley when you get there, he’s very kinda and helpful. He will give you the best affordable options, definitely the best location. Highly recommended

I would like to thank ERIC M. and NATE C. For all the help they gave my husband on trying to fix our motorhome. We had to get a new battery and then. it still wouldnt start so these two young men went above and beyond their jobs to help us get back on the road. We cant thank them enough for all they did to help out us senior citizens. Without their help we would have been still setting there.Thank you guys for all your help and understanding. Once again thank you from Danny and Bea Flanders

Great place to go if you have questions about parts and feel like an idiot. The manager is quite helpful and down-to-earth.

This is my go-to place for parts and help. Nathan was very helpful! I always get a test and a charge for my battery, no problem!

This place is close enough to be convenient and have a wide enough selection that is very useful for most issues. The staff is not incredibly knowledgeable but at a store like this you can’t expect that. In addition most of the cosmetic stuff they sell in store is very low quality. Overall it’s a convenient spot for the home mechanic.

Eric was very helpful, fast, and kind. I came to get a new battery and he also replaced my taillight. Highly recommend!

Excellent service! Ive had to buy a few things here (gas caps, oil, etc) and theyre always willing and able to help check out your car to find the right part. The staff are knowledgeable, prices are competitive and they have a wide selection of parts. The will often suggest items to add but are not pushy.

I had to buy new headlights for my car, and the staff readily helped me with the selection of the right brand. I heard that this store would help to change the bulb lights, how ever they gently invited me to go the the closest Jiffy Lube to get them changed, because they didnt have the right tools to do the job. It felt a little off, since this is an auto parts store, but I didnt complain, and followed their advice. Once I got to the Jiffy Lube on University Ave. and I explained my situation to the staff, they looked puzzled, and told me that probably the staff at autozone, even though this was an easy task, they didnt want to do it or probably didnt know how to do it.

Always good for a free diagnostic

Jayme Baker is da bomb!! He went above and beyond! Best location in Utah county!

I needed my check engine light read and they hooked it up to their machine and told me what it meant. It was a great help and a nice service. It saved me a lot of money, too. I highly recommend you go there, they were very nice and helpful.

I bought a pair of sunglasses, they broke, I went in to see if they would replace them without a receipt. They replace them without a reciept hassle free no problem, even with a better pair. Feelin the love.

Stopped by on my way home because the check engine light popped on. After a quick test Manny informed me the computer diagnoses showed a troubled catalytic converter. He suggested I use a fuel and exhaust cleaner first before contacting my mechanic. I added the cleaner; drove the prescribed mileage and the next morning the check engine light had cleared. So far so good. I saved a few hundred bucks and avoided loosing a day waiting for my car to be repaired. I know the cleaner was what worked but it was Mannys suggestion which led me to the cleaning product I had no idea existed. Thanks Manny! Knowledgable staff like Manny is what brings me back to Autozone.

Helpful, but they didnt have the part I needed, and prices were relatively high

I went in to get a battery replaced. They did a good job finding the battery I needed. They installed it for me, but the connector wouldn’t stay on the positive terminal and kept sliding off. I called to ask for advice, and an employee told me to place a paper clip 😬 to make it stay. I asked a friend instead, and he recommended battery shims. I called the store to see if they had the shims and asked how late they were open, to which a different employee said “10 but don’t come after 9:30”. I work retail and know that if you’re open till 10... you’re open till 10. Regardless I went in at 8:45, to which customer service was apathetic. Not super impressive of a place.

Wow! Needed a new battery. The manager on was awesome to work with. I wish I could remember his name. He changed my battery and helped me find a good deal on a new one. Hands down best service I have had from any auto store. I’ll go out of my way to go back there and will tell others to do the same.

Super helpful employees directed me to exactly what I needed, even if they didn’t stock it.

The assistant manager there was awesome! Very helpful and helped me save some money. Definitely going back if I need anything!

Words simply cannot describe how outstanding and professional Dre was. He was extremely friendly and made us very happy to have gone to auto zone. He saved us lots of time and money. Would have tipped him if I could have. Dre has set the bar very high! Thank you!!!

The guys here always go above and beyond to help you solve whatever problem you have. Got a new battery and alternator here. When I was having car trouble I pulled up and they willingly helped me troubleshoot and quickly solve my battery problems. Its gets busy in evenings but they efficiently get through everyone.

AFTER MY COMPLAINT about the services at Autozone, I realized the crew there are different and now they know how to make a customer feel good at the store. They are great and now I have to give 5 stars. The guys there have helped me to make good choice to make purchase and fix my car. Thank you guys for being so nice with me.

Very friendly and courteous. They installed by battery at no cost. Very satisfied customer.

Something you need for your car are here..faster

When it comes to cars and trucks these are the most knowledgeable people on the planet!

They were so friendly and willing to help, just stopping by was a great experience

Holly was fantastic! She replaced my battery, and was very knowledgeable and fun to chat with!

I admit that I’m old enough I should know more about cars than I do. But I don’t know how to change the headlight in my car. As soon as I walked in to the store I was greeted and asked if there was anything that they could help me with. They looked up the type of headlight I needed and showed me where it was. And then after I bought it they took the time to show me how to change it. I appreciate that, even if it’s something I should have learned years ago.

This is a great auto parts store. They didnt end up having the part I was looking for, but they were super helpful and ended up finding a different store that had the right one. I was very pleased with their know how and service.

Came in needing some help with my alternator. Jesse Mares went out of his way to help me out. He is the kind of happy cheerful worker that a customer hopes to find when going into a store. Great guy!

I am not great with cars. It was time to get my brakes changed (they were squeaking) and I decided to try to do it on my own as I didnt want shell out hundreds of $$$ for a mechanic to do it.Not knowing how to do anything I took to YouTube and the friendly workers at Auto-zone to help me figure it out. One of the employees there, Jesse, was particularly helpful in that he explained how the process works in detail and even helped me bleed the brakes.Great employees and great experience overall.

Very helpful and gave ideas on things to check before buying a new battery when it could be something else. I ended up coming back to buy a battery but at least I tried other possible options first and was encouraged to before spending that much on something I cant return. Friendly fast service.

I’ve never been more pleased with customer service in my entire life. Thy went out of their way to help and make sure I had a car that worked and was safe. I will forever be grateful for how kind the staff is here, from the moment we walked in. Thank you thank you thank you!!!

This Autozone is the best! Dre is the nicest guy! I felt valued and like my needs were understood. He was so nice to my son. I will definitely come back here for my needs!

I have found this location to be the best in the county, the staff here is awesome and have gone above and beyond consistently to get me the right parts, fast! I will go out of my way to go to this store. The points rewards its the best loyalty program from any retailer Ive ever been to

Friendly sales personnel nd very helpful

Nice service!

Great Autozone. All workers know cars.

The manager has been amazing and helped make sure Im getting the right parts every time with great customer service and at good prices. Another employee named Damon went above and beyond and fixed a problem with my car even though he didnt have to and technically saved my vehicle from unfixable damage. Im grateful.

Dane helped my husband and I with a problem. He was efficient and friendly and we will be returning to this store

I have never been treated so rudely by a salesperson. I usually go to a different AutoZone location, but the staff here, though they helped me find what I was looking for (which, today, was something that I wasnt sure whether they carried it or not), made fun of me and called the other staffpeople over to tell them how weird my questions were, and the others actually laughed. It all happened in front of me, while I was at the checkout; they werent even trying to be discreet or behind my back. They were making fun of all the other customers, too. Is the manager TRYING to get the location closed for lack of business??

One employee at this location was very unhelpful for myself as well as other customers. He sold incorrect parts and would not acknowledge his mistake, however, when management and other employees were made aware of the situation they went above and beyond to fix the problem by not only getting the correct part but actually locating another part through a competitor company because autozone didnt carry it!! These guys turned it into a great experience, one guy even gave my son. A bag of candy! I will continue recommending this location to others. Thank you guys for the help!

Good selection, but don’t rely on the staff to explain much or help you find anything too specific. Just do your own googling on their website first so you can show them what you want.

Went into the store and this one Chinese guy didnt wanna help me he was talking bad to his employees but got Denice to help me out and she helped me out quick looking for spark plugs nand brakes good job wish I could tip her

No other parts store will do; we always go to Autozone. No matter what the problem, we can get the answers and the parts at Autozone. Dre is the BEST! Weve had a lot of problems over the past year with our vehicles and Dre always takes care of us. He goes above and beyond the call of duty and makes us feel welcomed and valued as customers. Several other employees there have been very helpful as well. I definitely recommend going here for your auto parts needs.

11/18/18 Asked the gentleman if he would run the check engine light on my van, he got up from sitting and handed me the device to run it myself. After figuring out the device I took it back in where he plugged it in and said “it’s a blah blah sensor, it’s about $81 plus tax”. Here’s a thought, tell me what it is, what it does and if it’s safe to drive with the engine light on. I googled what it is and if it’s something I can replace, I figure it is so I send my boy back inside to purchase the part where the same guy says “don’t have one here, I can get it tomorrow”. Absolutely zero help.

This 5 star review is for Josh who helped me tonight. He helped me and my mom remove my car battery, recharge it, and then test it and my alternator. I was sure I’d need at least a new battery and probably a new alternator. But the only issue was some battery corrisosion around the terminals (which he cleaned as well). My battery is fine and my car starts without problems and and Josh helped us with all of this for free. He saved me hundreds of dollars in potential car repairs. Josh was extremely helpful and friendly. If I ever have car problems in the future, I’ll be going back to Josh at Auto Zone first!!!!!

The manager was incredibly helpful. He helped us get parts for $60 that the dealership quoted us $300 for. He also put our new wiper blades on for us.

Came in to buy new brake pads and received excellent help from several of the staff members. One of the managers even helped me compare prices for different products and sold a better product to me at the lower quality price because they didnt have the lower quality in stock. Needless to say I will definitely be coming back here again.

They installed my new battery for me!... In the rain... Up hill both ways. Haha. But in all honesty, really good guys at this location.

The employees here are very knowledgeable and hard working. They always check in on me while Im shopping and make sure that Im happy and prepared for my projects. Very awesome!

I had a car problem. A guy in this store recommended the Provo car Medic right behind their store. Said they did great work, reliable, inexpensive, yadda, yadda. How convenient. Dont listen to who these guys recommend. The Provo car medic misdiagnosed the problem, found it was something far simpler, and charged me for the original miss-diagnosis, lying to my face about the whole story. If the owner doesnt like this review, he can thank his employee who recommended the blatantly dishonest Provo car medic.

Flatout amazing service. Manager, Jedidiah Bowman, stopped what he was doing and came out and looked over my situation with my Subaru. I thought I needed to buy two parts but he talked me out of it and helped me fix it and sent me on my way. I told him theres no way Im leaving here without buying something. so I went in and got some stuff that Im sure Ill use. I was very impressed. Whatever youre paying that guy isnt enough

Had everything I need

5 Stars because of the staff. I needed a new battery. I was easily able to find what i needed, and the staff helped me out and let me change my battery there in the parking lot so that I wasnt charged a core fee.Thanks Autozone.

The gentleman that helped us was very nice and helpful.

Had bought a battery that went bad and needed to get a new one. The bad battery was under a free replacement warranty and I had no problems at all getting the replacement! Quick to assist me. Thanks again!

Amazing customer service, super helpful and they know what theyre talking about.

They were helpful and I was able to get in and out real quick! They also have a wide range of products so make sure to ask questions if you dont know what youre looking for and they will know what to get.