I’m very dissatisfied! I just dealt with 13-years of a bad quality ring. I have had it inspected every 6-months. The only savior here was the warranty that allowed me to “fix” the band. Aka they would continue to fill the diamond holes with some metal. Now they tell me that my ring is starting to pit and they won’t repair it. They’re running this sale again this weekend in 2021 and promised me to send a similar ring to the store that we agreed upon. They said they would give 25% off the price if I waited until this weekend. Long story short they are “apologizing” for no longer offering the discount. They literally made me wait for two weeks until they had a 25% off sale. Leah the sales rep and Cynthia the “manager” are liars at this company. The new ring is for sale on the website doe $1,800 which is already at 40% off. Leah said she could have the ring sent to her store and pass it off for the 25% discount. Clearly she got caught up in her own sales game for commission and called to tell me today that the $1,800 is the cheapest price. WHY WOULD I SEND THE RING TO THE STORE TO LOOK AT IT?

Nice selections of blings. Customers services is great

The young woman who helped us was incredible and so sweet.

Definitely worth the money and time to stop into Kay jewelers. The customer service there is amazing they are very friendly and helpful, attentive to your needs. They make sure to help you find for what you are looking for . Highly recommend Kay Jewelers to all my family and friends.

Always have great service and friendly staff, by far nicest jewelers in the mall. Good selection and quality. They are even nice enough to let me know when to come back to get the best prices on items!

Called ahead about replacing a watch battery. A very nice sales person asked about my watch and concluded that they could change the battery in store while I waited. She gave me a price over the phoneGo in to the store and a new salesperson concludes that it must be sent out and it will take six weeks. He offers to sell me a new $200 watch so I can avoid the hassle.What a sleazy, cheap sales pitch. I was expecting professional service and instead got third rate, grease ball used car salesmen treatment.

Awesome.

Very friendly until you make the deal. Only interested in sales and treat customers like common rubbish. They lost my grandmothers diamond and were real jerks about it.

Awesome customer service from Helena and Crystal at Providence Place Kay Jewelers.

Excellent been there quite a few times and everyone has been very helpful!

I will say after reading all them reviews Im actually shocked. Im actually a difficult person at times and they dealt with me which sometimes isnt easy. Over all Anita was my sales lady and she was and still is great. She emails me telling when to send my jewelry in for cleaning so I dont lose my warranty and is always respectful to me and my fiancé.As a matter of fact I was suppose to bring my finances ring in on August 1st to be repolished for my wedding on the August 20th and I forgot. Its the 9th now and they are still gonna make it happen. They could have said its not possible but with out a hitch they said come in and Im on my way now. Everyone writes bad reviews but I notice people dont like to write many good reviews. Ive learned that recently upon researching several different businesses. Thank you to everyone at Kays jewelers in providence place mall

Bad, bad, and bad. I ended up going up 95 north to Pawtucket after a google search and found New England Gold and Silver which is a small family business that caters to the needs of each customer, as opposed to the horrible corporate formula of Kay Jewelers.

Worst sales experience either. Added charges that we declined and did it behind our backs. Made snarky comments the whole time. Currently seeking corporate intervention for service worse than a Craigslist killer.

Very poor very bad business Ill never buy nothing again there bought a watch for 2,000 had it for three days returned it and was told cant return my money because it was altered they altered it took one link off never wore it now the girls kid died so she took off so now Im stuck with a watch I cant wear and by the way it was only less then a week

Loved it