I have received excellent care from Deb and the team here for a long time. Several years ago after eye surgery I really needed a complicated prescription and was having great anxiety.They were terrific.I could not recommend them more highly. The proximity of the shop to The Institute is a real plus as the Doctors are familiar with Deb and her team personally. This facilitates a quick and seamless response to the needs of the patient.Just the best. Robert C.Sheridan,LICSW.

Absolutely no regard for people’s time. I waited over 50 minutes for a 5 second scan. I was supposed to be in and out but that didn’t happen and when I asked I was told “you’re next” but this is ridiculous. These offices need to be cognizant that people have jobs and lives to get back to. It doesn’t matter how great your doctors are, if you have no respect for your patient’s time.

Dr. Newman the optometrist is very good at his work, considerate and kind.The business could be a bit more sweet and considerate..but they are efficient and quick.

Every time I have had a doctors appointment with Dr Hofmann, I find the staff who check you in and schedule your next appointment, are always upbeat, professional and accommodating. I am greeted with smiles from the time I am checking in to the time I am leaving after my visit with the doctor. They have made my visits a positive experience and I am so grateful for the way they are with the patients.

I usually go the the Wakefield office but I needed to see a specialist. I have never been so upset by a doctors visit. I didnt get in to see this doctor for three hours! When I had the audacity to complain I was lectured that this wasnt my regular eye doctor visit. His patients had very serious problems and he often had emergencies. I should have known that the wait time could be anywhere from two to six hours! And on top of that, I never got the field test I was there for initially. I understand emergencies but this office has a serious problem with scheduling patients if there is usually a two - three hour wait. Many of the patients also waiting long hours were elderly, wearing masks and trying to social distance. Really unacceptable practice. The smug attitude of the doctor topped it off!

Wow what a big change i been seeing Dr guota for few years now customer service has improved a lot victor was great as well the glasses store service was excellent keep up the good work!!!

Terrible. Ive had a watering eye that burns and discharges for over a year. Only on one eye for over a year straight through all seasons. Other eye is perfectly ok. The dr I saw, who btw wasn’t even the one I asked to see even though I specifically requested a particular dr, said “allergies”. Didn’t run any tests or anything. Prescribes a steroid that they never even sent over over to my pharmacy. I had called them to let them know the pharmacy never got it and got a major attitude from the receptionist. Typical I know, but my god. They never sent it over for the second time either. I Did some of my own research and found out it was eye herpes. Thank god o didn’t take the steroid as the research I’ve done says steroids will make it worse and could potentially cause blindness. I really don’t know what the deal is with 2021, but all doctors for the most part are just pretty awful. It’s very hard to find a knowledgeable doctor. Don’t bother wasting your time here. Bunch of fools.

5-stars for Dr. Newton, to whom I was referred for expert cataract removal and lens replacement surgery. He’s highly experienced and a quiet class act. My vision is better than it ever was with my internal prescription lenses.1-star for the Providence office experience. This is a high-volume practice anchored by a few sought-after specialists, so the staff has nothing to lose if patients get fed up and disappear. If your regular doctor refers you to a specialist here for a specific condition, brace yourself for very long waits (phone and onsite) and borderline rude staff who only half-listen. If you’re looking for general eye care, save yourself some trouble and look elsewhere.

Worst service ever!!! Been a patient for many years and called with an issue. First question asked was if my injury happened at work and if I filed a workers compensation claim. I said no, so they could not see me. They just lost a customer!!

Dr. Justin Karo was excellent. I was completely blind from.my right eye and he with his knowledge and experience throughout the world cured me. As of today 1month and 4 days after surgery from a scale from 1-10 Im a 9.Thanks again Dr Karo, your the best.

They have a delay all the time, very long delay.

Seems like a pleasant facility. My mom was the patient though, not me.

Very long wait time 2 to 3 hours waiting in a car in 90 degree heat waiting for my mother to be done with her appointment.

I have been bringing my son here for over 10 years and we love dr Donahue. I would not consider going anywhere else.

The Optical Department is horrible. The staff there are always so miserable. I drove up here today for them to tell me its by appointment only. Never received a notice or nothing about the change. There was 3 workers assisting no one. Not one helped us to just pick out a quick pair of glasses. Sick of this place!!!

Dr Gupta saw my husband for an emergency visit and saved his sight. Thank you for your kindness, your bedside manner, your explanation in lay terms. You are awesome!!!

After reading some of the reviews, I wasnt sure what to expect when I called yesterday to make an appointment Upon my first call, late into the afternoon, Sandra answered. I was pleasantly surprised. Although I hadnt been there in many years, she found my information quickly. She was knowledgeable, polite, professional and very helpful. Thank you.

This is the worst place to book an appointment, I have spent my 6-8 hours calling them for two days to re-schedule my baby’s eye appointment. They are busy but have no courtesy to call back, it’s on the patients to hold the line for hours, my max record today was 1.15 mins and still not getting through. What kind of service is this? I am cancelling the appointment ****.

Dr Christopher Newton.Took a very long time with me. Understanding, caring, competent. I felt in good hands with him.I have only positive comments for him.Also, I called with problem, talked to me with caring, and spent a long time with me. Answering all my questions.Im being treated for corneal erosions, caused by the nightmare surgery over 20 years ago of Radial keratotomy...nothing to do with them.All in all hes excellent.

This place is ridiculously slow every time. You wait in the waiting room, then in the treatment room and again to pay. Terribly inefficient

Updates: The review below was posted a couple of years ago. The customer service has improved significantly recently. My recent communication with the front desk has been pleasant and helpful.The receptionist at the front desk needs better training. I ordered two boxes of contact lenses three months ago, but still one box hasnt arrived. When I called, the receptionist provided no information or apologies.

Front desk is asleep at the wheel - worst possible patient service ever. I called 3 times trying to become a new patient - if that is how you get treated even BEFORE your first appt, I dont want to be a patient of theirs.

Other than over-scheduling which causes long waits, everyone i had contact with was fine. I really liked Jason Karo. He does a thorough explanation of your condition . A great surgery!(And he is cute!) The Seekonk Surgery Center is all nice people. Been there twice!

PARENTS: If you are like me and have a child with special needs who sees over 10 specialists and you NEED a provider who understands and is flexible .... THIS IS NOT THE PLACE FOR YOU. I tried to schedule an appointment with Dr. J. Donahue and his office staff has been nothing short of miserable and difficult. I asked what time they open (as I work full-time as well and need early morning appointments) the woman scheduling our appointment said, we open at 7:45am PERFECT, RIGHT?! - WRONG. She went on to tell me that the doctor doesnt do consults that early for his new patients.... Then why do you open at 7:45am???? Just inconsiderate to the families they are supposed to be servicing.

Calling this place is ridiculous! They NEVER answer the phone and god forbid they called back! I called twice for an emergency yesterday, and left messages-no call back! One message was on the “if you are having and emergency line” no call back! I then called after hours and asked for the on call doctor! Dr. McCauley (who doesn’t even work at RI Institute) called back immediately and then called back twice to get on my husband’s condition!!! Frustrating to say the very least!

If I could give them zero stars I would. They don’t care about their patients at all. I called ahead to make an appointment for 1:25pm due to an eye irritation that had been going on for 2 days. At 1:15pm I walked in & the front desk directed me to another desk down the hall. That desk then directed me to the first desk, which then directed me another desk. They had told me that even though I made an appointment for 1:25pm that they were busy until 3:45pm. I thought well, I will miss my first class for school but I would be able to go to my second class around 5:45pm. I then sat down waiting for 2 hours for 3:45pm to roll around. It finally came, & still no one called my name. I saw patients come in as I was sitting & get called within 10 minutes of waiting. It was 4:30pm at this point and I had been there for 3 hours, just sitting. No one assured me that I would be up soon and no one checked in on me. Worrying I would miss my 5:45pm class I walked back up to the front desk and the receptionist ignored me for about 30 seconds. She then looked up & said “yes?” I then said “my original appointment was for 1:25pm & then 3:45pm. It is around 5pm & no one has called me name..” she responded with “They know you’re here”. I sat back down & FINALLY at 6PM (missing my second college class at this point) they called my name. I had been waiting for almost 5 hours. It took the doctor 2 MINS to look at my eye & write me a prescription. The doctor apologized very sincerely for the wait, I do not fault the doctors. If it would have taken him 2 minutes to look at my eye, why did i wait for close to 5 hours?! DO NOT GO THERE AS AN “emergency visit” BECAUSE YOU WILL BE WAITING FOR FAR LONGER THAN NECESSARY. I will never return to this place. Receptionists are rude & inconsiderate, they just are there to collect a pay check.

I accompanied my wife for her appointment with Dr. Thomas Lang. It turned out that these folks have a total chaotic system. Thirty minutes after filling up paperwork the receptionist called us for some missing signature. It took another 20 minutes to be called in to see the doctor. Appointment has no meaning here.

Wait time is longer than visit with dr.s. Doctors are very good. Left 2 messages for appointment with Elaine to schedule never called me back. Called and asked for her and she never picked up after 10:00 minutes. Plan your day on these visits, wait time and trying to schedule another appointment. Again dr.s great.

I have Dr Karo hes excellent I use glasses sends I was 13 now after my surgery I dont need glasses anymore only to read ♥️😎

Rude receptionist not willing to listen or provide any sort of solution. I was told to call here by my normal eye doctor for an emergency visit. The receptionist seemed shocked that I was told to call her and that I should be seen by my normal eye doctor. I explained because of the short notice that I was recommended to call them. Oh well, seems these reviews are all very true

Our first appointment with our former 25 week micro-preemie involved a 2 hour wait due to the doctor being behind because of an emergency appointment. At the time, sitting in the waiting room with our 9 month old daughter was tortuous, but we understood. Three years later we were back because our pediatrician recommended we have her vision checked after their exam showed she may need further treatment or glasses. Our first attempt at an appointment had to be rescheduled due to an insurance issue. We rescheduled and on our ensuing visit were greeted and taken to an exam room promptly. They tried every trick in the book to get our almost 4 year old to cooperate with the exam, but she wasnt having it. The MA was great and was able to quickly and gently put drops into a fidgety toddlers eyes without causing a meltdown. After waiting the required amount of time for her eyes to dilate, we were taken back into an exam room and Dr. Donahue examined her before she had a chance to start squirming. He sent us right over to the optical department to pick out and order glasses. Besides a few bumps in the road, our overall experience was a good one.

Appointments take FOREVER. Expect to be there for at least an hour no matter what time of day. Hate how you get your eyes checked in one room and then they move you to another room with all the same equipment to see the doctor. What a waste of time. You sit and wait more time than the actual amount of time you talk to the doctor. Check out secretaries are very rude and unprofessional.

Providence location: They dont even deserve 1 star. Dr Pearlman was so rude... I cant even begin to tell you. Avoid him. When we walked into the facility we were sternly pointed at because we were heading in the wrong direction. No friendly hellos. Just nasty unhappy workers that point. Seriously, all they do is point! Like their herding animals. When we checked out, again, we were scolded by the workers at the counter and pointed at. An unbelievable rude place. They ought to be ashamed of themselves and the way they treat people. Go somewhere else. There are plenty of other places to go to that care. They dont. You can see by the other reviews there is a definite problem there. Good luck if you choose to ignore these reviews.

I was seen on an emergency referral. I saw Dr. Newton. From the time I walked in, was seen by the doctor and then check out, I was treated with utmost care. I will be switching over here for my eye care.

I called with an eye emergency as a new patient and was seen within 2 hours; the staff were pleasant, helpful and attentive, and the doctor fantastic! The facility is large and has lots of parking, and is conveniently on the East Side.

The lady at the desk took someone before me that was in back of me in line. She didnt know how to find my insurance info in the system.The doctor was really late about 45minutes past my appointment time. Then he race though it and didnt see the problem that two other eye doctors so before him. Didnt tell my child or me what the symptoms are then just expected her to know if she was having them. Then basically said that he wasnt the right kind of doctor for it. And to make a new appointment with a new doctor that only deals with the mussles of the eye because he didnt see it. But was like I dont even you need to make the appointment. Wow after all that nothing I wasted 1 and 1/2 in that place with one of the dumbest doctors. I guess the two other eye doctors must be wrong huh???

Dr Newton is a real professional.Had cataract surgery. I now have bionic eye.

If I could I would give less than one star. First of all, the woman that sets the appointments is very rude and just plain stupid. I have been going to this place for way too long, about 3 1/2 years. The first time was great, except I had to wait about 3-4 hours. I’m on a medication that has to be checked twice a year, so I won’t go blind. The tests are completely different than any other exam, especially a general eye exam. So, last February, the woman calls to set an appointment and I tell her ( many times), that I’m on a certain medication and I have to be checked for loss of sight. She says “ yep,yep,yep, I know that already, and so does the doctor.” I told her that they have given me a different doctor every time and I have to make sure the dr is aware of the situation. She assured me that it was fine. I go in, dr gives general eye exam. I ask why aren’t I getting the other tests. He says you aren’t scheduled for that and I don’t have time to do it now. They tell me to come back in a year! I ask why, when I have to be seen every 6 months? No response, just do you want to schedule or not. Now mind you, I have a condition and sometimes I can’t absorb all the information right away. I get home, confused, tell my husband what went on. Time passes, and I forget about it. A year passes and they call for another appointment. Same idiot. I go through the same whole spiel, same response. In the meantime, I’m having trouble focusing and am having blurry vision. I tell her. A few weeks pass, I have this overwhelming feeling to call and ask what dr and what type of appointment was set up. Well, just a general eye exam, AGAIN! I ask why? She says that is all I need. I reiterated the entire conversation. She says “ let me check your records to see if they have done this before. She comes back, says “well,you didn’t do one last time but it is in previous notes that you are on that medication,” Duh! She says this appointment coming up is for general too, that’s all you need”. It took everything in me not to scream at her. I asked why would you do that when I was so specific with the fact that I can go blind if I don’t have the proper tests? She would not answer me. I told her that I’ve been having blurry vision and don’t know if it’s my readers or the medication, and since I haven’t been getting the proper tests how are we going to know? She lets out a sigh, and says well I can get you in next month if want that checked. Are you kidding me? I was so angry, that I told her I’d have to call her back. So, bottom line, if you want terrible service, people that are rude and stupid, then this is the place for you! I sure hope I don’t have eye damage because it’s permanent, there is no way to get any lost sight back. I told her that too. Don’t risk your precious eyes at the Rhode Island Eye Institution in Providence.

I have been a patient almost a year (detached retina) the quality of care can not be beat. Dr. McCoy and other ophthalmologists on staff are outstanding in their field. Zero complaints.

My husband received excellent care there. The staff and doctors are wonderful. The waiting room is pleasant and quiet.

I made an appointment here months ago. Today I was supposed to see the doctor, but was told I didnt have an appointment! Someone really screwed up and it wasnt me. Its possible I could have gotten the date or time wrong, but to forget that I didnt even make an appointment? Come on. They gave me the option of making another appointment with same doctor in February! Im sure you can guess what my answer was. I guess theres a good reason why this place has such lousy reviews.

Dr Nice is excellent but administer should be replaced for extreme incompetence. Totally lacks managing ability.

Another medical facility where the staff treats everyone badly. These angry woman should just stop working and not intetact with other human beings. They obviously are unhappy in their lives and each day take it out on patients.Too bad the doctors are asleep at the wheel...

Just left there this afternoon.. will never ever be back. Second time there. Can’t even talk normal to anyone there, the whole staff is misery. Then this older Dr made my son sit on his knees, guess they don’t have booster seats lol, and his exam was litterly 5 mins. Think it was Dr Newman.. last time seen Dr Donahue, was much smoother going, which was two years ago. Then asked on the way out the door how to get in with the other Dr the blonde heavy set woman in glasses was so mean to us, my 11 year old daughter couldn’t believe it. I just walked out. Never seen such miserable people. I feel like my 8 year old son didn’t even have a real eye exam, was so unprofessional.. he will be going to a better place near where we live. Wasted time driving there at that, not from there. Ugh never ever again.. and the way the lady with dark hair in back asked me for his insurance card, I didn’t hear her and it was in my purse, she looked mad. So unfriendly, even the Dr . Yuck!!!!!!!!!!!! 😡

Extremley nice and my daughter has recieved excelent care here and contunues to recieve excellent care. Shes enjoys going there tgey are great with kids and kind and curteous to me.

Can’t send create account in the patient portal. Also not answering phone to make an appointment, says message voicemail is full, call back later

? why i was greeted by a friendly woman who told me no appointment no treatment.. even though Im a patienttwo times before....go to a hospital she told me.. Tues day at 930....feb21st.. thanks for the help guys... Ill let you know what was in my eye....unhappy... and in pain....neal....Ill update you on which clinic makes sure Im ok..

My doctor referred me to RI Eye Institute. I left a message and never received a return call. I called the office again was left on hold for over 10 minutes. Called back the receptionist was unapologetic and rude. Will not be calling again!

I waited 2 and one half hours for a pressure check. No one bothered to tell me that the Doctor was running behind due to an emergency. Needless to say, I call before I leave and try to get early morning appointments. I still waited 35 minutes just for a pressure check. Ridiculous!!! No one ever gets back to you.

Horrible attitude the people over there do not care about the patients, You are just a number to them

I had an appointment for my son today. It snowed. They closed. They never bothered to call me to cancel. Un-be-lievable!

The lady at call center is Extremely rude, unwilling to help & dosent respond to calls professionally.

Dr Perlman is fantastic, the staff at checkout need to be more pleasant.

Staff are exceptionally rude. One refused to use my correct first name.

Horrible service and horrendous wait times.

One star is too high of a rating for this place. Incompetence runs rampant through the their staff

Extraordinarily rude staff!

This place is ridiculous, no consideration for patients time. Everytime I come for an appointment Im not seen for 3 to 4 hours. Check out staff is extremely rude. When I told the Doctor that I needed to be at work at a certain time his response was well whats your alternative? This was after I had waited 3 hours after my scheduled appointment.

Management is unprofessional

Very dissappointed long waits, and they cant even respond to pharmacy request to update prescriptions.

Excellent great staff.

Unorganized. Two hour wait and losing patients