They are able to fix your glasses with easy. Communication wise, you feel like you are at home. The best quality store for glasses. Im not rich. Yet, but I feel like I am.

Excellent service. I needed some adjustments after an accident with my glasses and they were quick to fix them, basically no questions asked.I like the selection of frames and I am very satisfied with my new glasses.

Best customer service like always. I’ve been coming to LensCrafters for years. Providence Place mall is my favorite! Hannah is the best. I recommend it 100 percent.

I met with Dr. Estrada located behind the Lens Crafter Store at Providence Place for my eye exam. He is fantastic and very professional. He was also very informative! Heather the Associate in the Lens Crafter stores is outstanding. Outstanding client service is rare. Heather is outstanding! She helped me pick the frames and is very patient.

Melissa was amazing! Fixed my glasses quick, super friendly and professional! Offered to clean my sunglasses too! Great place

My name is Elizabeth Bodreau and Im so excited to be able to actually make a comment because it is so awesome to be able to get great customer service lately. I unfortunately have found a great decline in the manner of which customers are being treated by staff and employees especially since Covid-19. My husband and our only son had a horrible experience with the eye doctors office that we had been using for years. They were borderline mean. We are not going there anymore but I was less than happy with the options offered so here I find myself at the Providence Place Mall in Lenscrafters. We have been treated like the most important customers of the day. They are actually very busy however Ralph has taken my older eyeglasses and he cleaned them up and he offered to fit them to my face! They literally fit better than I bought them less than 1 year ago. I have been cleaning and bending down during my everyday routine and it is a situation where theyll fall off of my face. Millissa is a amazing and very friendly young woman that took her time and resources to make sure that we had a good experience. I have to say that I believe that the folks over at Lenscrafters actually truly enjoy the world that they are doing. Class act 5 stars no matter what.

I had such an experience at Lens Crafters! From beginning to end, every expert and sales representative has been friendly, professional, and accommodating. Eye exam was stellar, and so was the service and support! One of the best optic experiences Ive had.... Thanks Dr. Estrada, Todd, Melissa, Hannah, and the whole team! (both) Trish(es)!!

Great service! Definitely would recommend getting glasses here so many different styles and brands.

Tamika was both very knowledgeable and helpful in finding the perfect lenses for my eyes! She truly made the experience of buying new glasses painless as possible...not to mention, her appearance was very well put together and yet, professional...Tricia was also very personable and added to my pleasurable experience at this location.I also gained knowledge from Roger in conversations while waiting for my new lenses.

Eye exam and contact lens exam was through. All the doctors are great! I love my new Rayban Stories sunglasses! I’ve been taking pictures and videos all morning! The phone on the sunglasses sounds great too!

From the first time I stepped in the place the man who greeted me was so nice and friendly and kind. He even offered and cleaned my old glasses while I was choosing my new ones from them.The ladies that waited on me were also great.When I returned to pick up my glasses, the same gentleman waited on me and shaped and presented me with my new glasses and an awesome case! Thank you all at Lens Crafters! I know where I will be going from now on for all my optical needs and will refer my family and friends to do the same. Have a great day! Keep up the good work!!!

I popped in for a quick adjustment to glasses. Melissa and Trish promptly greeted me. And aided me with my repairs. They were absolute delights. Quick, personable and happy. Great customer service!

Fabulous experience getting a new pair of glasses! They jumped right up and helped me find the pair I loved! They fit and look amazing! Thank you!

Great service! Very helpful & attentive associates.

Last minute I needed to get a pair of prescription sunglasses and Melissa at this LensCrafters took care of everything! She made it so easy to select a pair of glasses and use my insurance benefits to get the best discount. She and the associate who was working at the desk ( I didnt catch her name) got me what I needed when I needed it and I am so grateful!

In regards to the customer experience,, sime Im coming here by merely driving through, was very much surprised by the level and warmth of the ladies working here. I came in with several screws loose on my glasses, and had them tightened courteously! That was touching, which is why im being thoughtful and observant! Thank you very much. 🙏

Awesome service! My glasses have been falling off my face for the and they fixed it them in 5 min. Great fit now!

Thank you!! Traveling from out of town and popped in to have my favorite sun glasses adjusted. They did a wonderful job!! I wear my glasses with no issues now! Thank you

From the assistant helping with the fitting, to the store manager who was more than helpful. A great experience overall! After the fitting I had my glasses in less than 20 minutes. Happy customer!

I sat on my glasses and brought them in. Ralph took great care of me and even replaced the nose pads—all for no charge. Great people! 🙂

I had an emergency and they helped me immediately Best service. I highly recommend it. They surpassed my expectations

The doctor did a great job with tightening my glasses. Perfect fit!

Wow amazed at how well they took care of me. It was 2 visits, multiple sales associates helped me initially when choosing frames. Even the lab personnel took a moment to go over all of my options. She recommended Oakley prescripted sunglasses as they fit my lifestyle (working outdoors with machinery, very durable). My order was promptly fulfilled (notified via text). And pick up was efficient, they advised me on how to care for my sunglasses. Love my sunglasses, they look great!

Great people! Anneliese was really helpful and pleasant. Great employee! Melissa was great as well. Very good staff, kind and helpful, Thanks alot

I needed to have my glasses repaired they took great care of me the whole process took them less than 5 minutes. Awesome experience

It was quick and easy to fix my glasses no real hassle 10/10.

Ralph Lonard customer service is exceptional. Did a great job adjusting mine and my wife’s glasses. Great and helpful attitude.

They let me try on glasses until I found the right pair. I love them. Great customer service!

Awesome, easy experience!! My first time here for a check up and definitely NOT my last!Every one was just so wonderful! Thank you

Great experience took my mom in for her annual eye check up. Everyone we enteracted with were very courteous and professional. When it came time for my mom to decide on her new pair of glasses the staff was very knowledgeable and very patient on assisting her pick her stylish new glasses.

Very nice lady she fixed my glasses perfectAnd helped me with my husbands

Great experience with staff and manager Trish. Love my glasses

It was great. He fixed my glasses perfect.

Very professional and thoughtful establishment. I came in for two of my glasses to be cleaned & adjusted. Patricia took great care of my needs and was kind. Thank you

Fixed my son’s glasses that were stepped on with no questions asked and at no charge! Very nice and polite as well!

They were very helpful and welcoming. A great place to go to for help with glasses, contacts, or eye exams.

Patricia help me very wellShe was very nice and patientAppreciate her

Helped me adjust my frames. Feel great!

Lovely experience shopping for my new sunglasses! They are still following COVID protocols to a T. The staff was super awesome helping me choose between several pairs that I loved. They only took a week to come in and pick up was a breeze. Ralph helped make some quick adjustments so they fit perfectly. The manager, Tricia, was a sweetheart.My only complaint (which isn’t a complaint at all) is that the Ray Ban Jacks don’t come in Rose Gold. C’mon Ray Ban, get with it. Had to put that out into the atmosphere for someone to hear ;)

Staff was friendly and helpful. Went in with 2 broken glasses and had them both fixed in under 10 mins.

Great experience here, i had broken my glasses and when I went in to get them fixed the gentleman took them right away and fixed them right up in 5-10 minutes. Thank you LensCrafters at Providence Place

I Came there on Aug 10th for my daughter eye exam, and expected prescription time was 2 weeks. Called after 2 weeks and they told us that it will be coming next week. Called after a week, girl told that there was scratch on one of lens and was sent back. Called repeated times since but same answer that its being processed in Lab. I had to go in after 5 weeks as my daughter had lost her glasses and they gave me loaner glasses without blue light and other fancy stuff that was ordered. Last week, I walked in to check on status but same answer, we will let you know. Today is Sep 28th and still waiting on glasses, I have never seen such customer service from Lenscrafter. I have been using Visionworks earlier, and never had any issues. Only reason I went to Lenscrafter because they have better choices on Frames, but very very disappointing experience. Seems like they dont care, Never coming back again, EVER!

The staff was very helpful in helping me choose the style of glasses right for me. They were personable, friendly, and I will recommend the store to friends.

Asked to get my glasses fixed and they did it for free. Was honestly surprised since it costs around $10 for a nose pad. Appreciate the staff for the nice experience.

Great service! I was welcomed right away! The gentleman working there was able to fix my bent glass frame within minutes.

Todd was awesome! So friendly and helpful. Thanks for the great glasses and outstanding service!

Adjustments and appointments are super easy to make. Staff is very friendly and attentive! Also takes a variety of insurance.

It has been a wonderful experience. They treated me great and great customer service.

Very friendly and helpful. Glasses feel better.

Im always come in here and get my glasses adjusted. Theyre always so nice and ice never had a problem!! :)

They were very nice, my glasses kept falling off and they fixed it no charge. Very nice people.

Hannah was extremely helpful for me today and I really appreciate it. Great customer service.

Thanks for taking such great care of me! Y’all are the best.

My experience at Lenscrafters’s in the Providence place mall was easy, convenient, and efficient. Trisha, Melissa and Hannah all took part in explaining my eyewear needs and made the process super easy.

Had to get my frames adjusted, was in and out within 2 minutes. Super fast!

Amazing service by Melissa and Hanna. I walked in to ask about my broken glasses, they fixed them no charge while remaining courteous and professional. Hats off to them for showing such focus on customer service and to the store management for building such a great culture.

Staff very friendly, and the professional would recommend!

The staff was extremely helpful and friendly. In short order the technician put in a new screw making my Ray Bans wearable.

Super friendly and fixed up my glasses right away!

Loved getting my Georgio Armani glasses here! Very professional and friendly and i enjoyed running errands at the mall as i waited. Lab tech Melissa is knowledgable and takes the time to give a good consult!

Excellent choice of frames, super helpful staff and recommendation on size, style and lens options

Pleasant experience getting my frames exchanged and adjusted under the protection plan.

They have great customer service and great prices.They also replaced my glasses for an excellent price.

Great service and everyone was so helpful. I would highly recommend this location.

Worked with Hannah. She is truly a star and made this LensCrafters worth the visit. She is patient, knowledgable, and gave great advice and suggestions. She is a huge asset to your team and I hope you recognize her for it! Ive had subpar experiences with LensCrafters in the past, but she made this one great.

I didn’t buy my glasses here, but got them straightened out for free. Thank you!

Doctor was easy to talk to and she asked questions to better understand my situation. Abby was very helpful with picking out new frames. I enlisted a team of opinions to get just the right one.

Such lovely nice people, they helped fixed my glasses so quick

Trish was super helpful with our questions and very personable. Only sunglass/ glasses place I’ll be shopping!

Really good service and many glasses frame options!

I have been at this location before and have always had a good experience their team has always went above and beyond for me as a customer. I salute their team

Amazing experience, fixed up my glasses for free. Really kind service!

Great service. Quick and efficient, friendly as well

Great place. Free adjustment, can’t be Hppiet

It’s very helpful

Ralph gave the best service thank you

I received fantastic customer service at Providence Place Mall from Hannah. She is professional, courteous, friendly and capable. Hannah represents LensCrafters at a world class level. I recommend LensCrafters and this location without reservation.

Got the pads changed on my glasses.Friendly, fast, just great!😊

Great service and help w: the fit of my frames. Thank you!

Very professional staff. They give great attention to detail and really listen to your concerns for the best fit.

Very friendly and helpful staff. They give you personalized service and theres a wide selection of glasses to choose from.

Amazing! Great service! Very friendly!

Ralph was extremely helpful!! Very pleasant experience!!

Hannah at Lenscrafters Providence Place, was very sweet & helpful! I was very pleased with her assistance!!

I could not believe how well the glasses worked. Extremely satisfied with the Hannah the assistant as well. Very accommodating, especially in these trying COVID times.

Ralph was a true pro! Went in for adjustments on my sunglasses— it took less than 5 minutes!

Great experience! Hannah was a huge help... She provided top-notch customer service and was kind and welcoming. Always willing to drive an hour to this location!

They had great customer service.

I have been a patient of Jewell Eye and Customer of Lenscrafters for 5 years now. I highly recommend both! Jewells staff are very efficient and the Doctors take the time to make certain my prescription fits my special eye care needs. The staff at Lenscrafters are extremely helpful and work with me for the perfect frames and colors. Genuine great service from both.

Fantastic service. Adjusted my frames for free!

Very friendly representative, extremely helpful

The staff was very nice and accommodating

Great customer service. Great deals and most orders can be done in one hour if in stock. Also Doctors office takes walkins. So convenient

DX Vaughn was very informative, I was very pleased, and sales Rep. Hannah was very informative and helpful also.Would highly recommend this store in the Providence Place Mall

Ralph was super helpful and friendly!

Todd was very helpful with my experience at LensCrafters. He not only gave wonderful recommendations but was very attentive and considerate of what I was looking for. I cannot recommend Todd enough!

Awesome staff!

Hanna took care of me, she was very kind and helpful. I have been a couple of time at this store and I will definitely retun to get glasses for me and my kids.

Not even a registered customer but they helped fix my glasses

Great help!