I had visited the store recently to troubleshoot my phone and look towards a possible upgrade. I was instantly greeted by this young man named Julian. He was patient and outstanding at answering all my of my questions. He even explained the exact breakdown of what my new bill would be. He was very knowledgeable and has a great warm personality that makes you feel like a valued customer. He had mentioned he’s still in training, however i would have assumed he could have been the manager with his expertise. The rest of the staff in this location are all very knowledgeable and friendly, this will definitely be my go to store from now on!!

I had a great experience at this Verizon store, I am very happy with my new phone, and received phenomenal customer experience. I met with Julian who went above and beyond for every question I had. Even with a difficult situation, he did he did everything he could to resolve it. Him along with everyone working were very kind, helpful, and inviting. It was a great experience and I would happily go there again.

Annie was so amazing. Amazing customer service and definitely deserves 5 stars

Amazing service Annie was very helpful and did an awesome job explaining how add a new line would effectively help my bill!! 10/10

Just went to trade 2 phones which typically is a stressful experience. Wesley was very helpful and made the process stress free. Would definitely recommend this location!

Amazing experience! We were trying to transfer a number from another carrier to Verizon. We first spent hours online with different people but still got stuck in the process. So we tried our luck in this store. The store was quiet and clean. Seth welcomed us and breezily got it done in 10 minutes. He definitely saved the day.

Well...way understaffed. I waited 30 min while 2 salesmen worked with 2 different customers and didnt even ackowledge I was there or say sorry for the delay. Thank you for waiting. Or sorry this is taking so long. Nope. Nothing. The receptionist was apologetic but the staff for the neighborhood that store is in were unwelcoming. Hardly an attitude that fits the clientele of the east side. Now I was going in for a new apple phone and watch. Been a Verizon customer over 20 years but i headed to the apple store where I only had to wait 10 minuets. In fact the whole selection purchase and set up took under the time I waited at Verizon.

Love Verizon; Hate the StoreI came in with a faulty device looking to buy a replacement. I got speedy service and while he was helping me, he helped another customer out by activating his device.After getting everything on my end figured out I asked to pay for the device in full. I asked for the total cost and he told me 410.00 + tax .The total came out to $496.96. I wasnt expecting an activation fee, considering he helped a customer activate his device and walk out out without paying for it. But he did help me out with the issues around my account.After taking a look at the receipt, it showed that he had signed me up to pay 0.01 a month for 24 months. I have no idea why, but I guess it was to meet some metric goal. I also got charged a security deposit for 28,70, most likely in conjunction with the payment plan I specifically didnt ask for.I spoke with a few Verizon representatives on their live chat feature and and discussed the issues and questions I had. They graciously decided to waive the $40.00 upgrade fee off of my next bill as well as pay off the 2 year payment plan in full. An entire $0.24.Do yourselves a favor and skip this store entirely, everything you can do in store you can do online now on the Verizon website. Talking with a live representative will get you any answer you need.

I went to this store many months ago to get a new phone, thinking it would be a good experience based on the apparently raving reviews. Prepared to hand over my phone, the sales person asked me for my Apple password. Alarm bells went off in my head. My personal password? Trying to trust the process, I told them I would change the password before handing over my phone. I then realized I should ask if they had the phone I actually wanted (something they probably should have asked me first?)--they did not. I said, Ill come back next week as I felt very uncomfortable at this point. I left and went directly to another Verizon store, where they only asked for me to personally enter my phones passcode so they could access the phone. I cant say why they would ever need someones Apple password, but I highly suggest you dont give them (or anyone!) your personal passwords and also maybe just dont go here.

Wesley is always super helpful and friendly! He gave me so much information about the various iPhone and Apple Watch models I was considering, and helped me make a final decision that was the best choice for me. The whole staff is friendly, too!

The customer service agent was great ☺️

I went in with a completely broken phone screen (like completely black) and Joshua V. was an excellent sales Rep.! Not only did he provide the best service by going to pick up my new phone in Bristol, he was also able to transfer the data from my broken phone to the new one - which we originally thought may not be possible. He answered all of my questions, dealt with my heavily scarcastic sense of humor and hands down was one of the best Verizon workers I have ever had the pleasure of meeting. This a great store with top-notch workers!

When I came into this location I only intended to return a router. Miguel was nice and ask me what I was paying on my cell bill. Miguel then explain how he could save me money. There was a promotion going that ended that day. I then decided to go with Verizon. I had been with Sprint since 2002.The manager Wesley was outstanding helping.Miguel moved all 6 phones over . It took too closing. Then my son had to be on the road at 2:30 in morning. Miguel drove to him at 9:30 pm and explained how to worked. . I can not explained how much that meant to. The others gentleman Ben and Sal were outstanding.They treated us like I was a Queen.Thanks so much for them.

Really good customer service, was in and out in 15 min the young lady who helped me was very sweet and helpful and she had the cutest cow print bell bottoms! Would recommend this location to everyone!!!

I had a software issue following a system update. Sabrina, the store manager, took the time to research the issue and showed me how to execute the functions I needed. She was professional, courteous, and knowledgeable. Ill definitely be back when its time to upgrade my phone.

Kyle was so great - I’ve been coming to this store for years and have had nothing but great experiences working with Kyle and his team. Highly recommend this store to solve all your Verizon needs!

Came here looking to just pick up my order & leave but with having to be stuck there for some time Joshua who works sales was amazing. Very patient, kind and respectful. Will definitely be coming back to this location solely based on the customer experience Joshua had presented to my sister and I . Man deserves a raise for his patience & customer servicing.

Kyle was very patient and helpfull to a tech challenged senior citizen. I would recommend him to any friends looking to upgrade.

Went in to simply set up new Fios internet. They had a BIG SIGN that said GET FIOS HERE ... They gave me a phone number to call and sent me away because the lady informed me her system is not working. Its truly a shame because I was looking forward to the advertised premium serviceThe seats are tacky and uncomfortable.

Kyle and Sal at the Verizon store on Wayland Square could not have been more helpful ! These two are awesome ! I ended up with a new phone that had all my data and photos downloaded for me. I also got some great accessories, (thank you Sal !) including a new screen saver that Kyle helped me with. I would recommend this store all day long as the service is superb.

I had started to post a review, & I had not finished it, I had made an error, meant to correct it, when I realized that the message was not visible, & had been sent. I am going to try again.I went into the Verizon Store on Wayland Ave, East Side of Providence last Thursday evening. I was greeted by a very fine professional young man, named Ben who put me at ease immediately.I was under a great deal of stress because I was having some problems with my iPhone & was not able to communicate some very important urgent messages . I had spent 1-1/2 hours in my car talking to Apple Support (who are usually very helpful), & was disconnected, & the problem was not solved.I explained my problem to Ben. He listened to me, & solved the problem in a very short period of time.I was impressed. Ben is tech savvy, knowledgeable, & is someone that I would continue to do business with. He is exceptional, & has a wonderful attitude.Thank you, BenCelia A.

Walked in after creating a problem with my phone and tried to call Verizon but nothing worked. So I drove to waterman st location and Sal welcomed me as I walked in the door. He asked me what I needed and although I created a mess he said I can help. And help he did ... he was patient, kind, and considerate and didn’t make me feel foolish for the mistake I made. You’re lucky to have an employee like him and from now I won’t be going to any other Verizon store unless it’s at 229 Waterman St. P.S. my real name is Phae P. I just didn’t want a google account so I made one under a different name. My favorite yoga brand.

Kyle was an excellent assistant. He explained everything to me step by step.He went above and beyond his duty. Made me feel very comfortable. He also has an excellent personality. Was very pleased with him.

Kyle Cavanaugh helped me set up a new phone and account from my mom and he was phenomenal. He showed a lot of patience and resilience in dealing with customer service and technical representatives and getting us to our goal. I can’t say enough about him. He’s awesome!

The lazy employees just took back my router and didn’t update my account. This left me getting unknowingly charged for months, as my account is on auto pay. If They can’t do simple return steps, they probably shouldn’t have jobs

I worked with Kyle in the Wayland Square store and received some of the best customer service Ive ever had in a phone or computer store. He took his time and clearly explained everything for me. He also set me up with a new phone which works perfectly for me.

I would like to commend Kyle Cavanaugh for his excellent and very helpful assistance to this neophyte user...may all your employees be as good.

Kyle Cavanaugh is the best verison employee slash person in my neighborhood period

Today, Sept. 7, Ben did an excellent job of helping us change our phones and answering our questions. More importantly, he does a superb job of explaining how to do what he did doing and why. He is extremely articulate. He easily deserves 5 stars.

Ben was awesome. He not only set up my new FIOS account but he hooked me up with a new phone and new plan. He was outstanding. Thanks to him and Verizon.

Fire Kyle, he is extremely rude, disgusting and unprofessional from the moment he opens his mouth to speak. Im starting a movement! Anyone that has promblems with Kyle! PLEASE REPORT TO VERIZON. I have TWICE. This guy thinks hes superior as phone sales agent give me a break. He fights even with other employees as well. Customers cant stand him! This is NOT a VERIZON STORE, ANY transaction done here is not connected to Verizon System! Go to real Verizon stores that value your time and treat you like a human being!#FIREKYLE

Considering were in the middle of a pandemic they seemed to have a decent system in place to help customers and still remain distanced. I picked up my router that I ordered online with no issues. Line moved pretty quick so it was an easy in and out.

I had the opportunity to meet Kyle today as I purchased a new Samsung Galaxy Note 20 Ultra.I was thoroughly impressed with his knowledge, expertise, and skill set of Verizon and all its products.He is the consummate professional, courteous, sincere, and has the unique ability in conjunction with his talents to show the customer that he really cares about them and is dedicated to his position.Please thank him for me.Sincerely,Vito J. Scotti.

Wesley was awesome! He listened and really tried to find what would make me happy with a new product! I will definitely come here and make the drive to have his excellent customer service again!

I was greeted by a very fine young man named, Ben in the Waterman Street Store on Thursdayevening. He was cheerful, upbeat, &offered his assistance immediately. He was tech savvy, &!was ablev

Ben at Waterman Street Verizon provided my fiance and I with outstanding customer service. We would like to thank him again for being a team player, his attentiveness and willingness to help and meet our needs !! We need more people like Ben !!!!!!!!!

Went in to get a new phone and received the best service from Sal. Super friendly and amiable and answered all my questions.Thank you, Sal!

Was quick and easy

Sal was the lovely young man who helped us in the Verizon store. Normally I feel like I’ve given up three years of my life when I come in to Verizon but today was a very different experience and I am very grateful thanks Sal.

Kyle Cavanaugh was our Sales’s repHe did a great job!!

Ben is amazing dude, really helped me out and hook me up with a great deal!

Today my wife and I went in to switch from Sprint. Kyle went above and beyond his duties today. He very knowledgeable and extremely helpful. Along with that, he took the time to call Verizon and help us deal with some loose ends we had when we left Verizon for Sprint (big mistake!!). Great customer service is hard to come by these days but not here. I highly recommend this store. We came here from North Providence because they arent particularly nice or helpful there. This store has A+ employees!

I had the pleasure to visit this store. Having little knowledge of products, I was met by extremely pleasant, knowledgeable and professional people all of whom were most helpful in my decision process. I am most pleased with my new phone. I was even given the courtesy of a brief tutorial. Fabulous store. Great Customer Service. Definitely the go to store for your cellular needs.

Emanuel took care of my son and I. We upgraded 2 phones. He was professional, courteous, and got us out in a timely manner. He was a gentleman.... you should be proud of his efforts on Verizon’s behalf. Five stars *****Steve Duryea

Staff members are incredibly insightful. Daniel was very helpful as he walked me through the entire step of buying a new iPhone. All my questions were answered and Daniel was very friendly. I would definitely return again if I ever need further assistance and would recommend all my friends to visit this Verizon location on Waterman street. Very good customer service. Great Work!!!

Hi Verizon service I came in to the location at Wayland Square and I had an issue with my 8.5 and Kyle provided excellent help and helped me upgrade to a phone that required more of my needs as a writer and business person. So I would give him a 10 in service rating for his excellent help and secondary back up on all transfer of information from my old phone to my new phone. Thank you, Jason Reed

Always a wonderful experience!

Had a great time today at the verizon store where I was greeted openly when I brought in a phone that I hadnt bought from the store with a problem. The screen wasnt turning on and there were many other issues. Brandon and Kyle helped me resolve my problems with ease and connected with the Tech Support to receive a replacement device that will come tomorrow. I was extremely happy with the level of service that was given and I WILL come back when myself or my family needs to purchase a new phone.

Incredibly rude and very very stuck up retail workers.the guy kyle hung up on me when I called asking a general question about my order, TWICE. treat customers coldly and not to mention dude with the beard and funny hair has a legit staring problem. do better with your staff. relax you’re a verizon store, don’t treat customers like they’re walking into a Chanel store wearing Sketchers.

Great customer service, by super handsome dudes with great haircuts

The store manager, Sabrina, was incredibly helpful as we considered options for new phones. Once we made our selection, she walked us through the set up step-by-step in a friendly, thorough and enjoyable manner. She answered our questions clearly and patiently. She made the whole experience very positive. We are very happy to have her shop so conveniently located in our neighborhood.

They were very helpful

Our son went in to get a new phone. They “gave” him a wireless hotspot that we have no use for. He told them he didn’t need it and they basically said “it’s free, take it...”Well, this “free” device comes with a 2-year contract, and an added phone line (NOT FREE). They also charged him for the taxes on this “free” device. Money out of his pocket.I HATE sneaky, slimy, lying sales people !!!Our son had our authorization to buy a phone. They lied to him and put a new line and device on the account that I DID NOT APPROVE.Never go to one of these resellers. They don’t work for Verizon, and Verizon can do almost nothing when these liars steal people’s money. Protect yourself and go to a real Verizon store.

Ben made it very easy and less painful

The gentleman that helped me seemed agitated and extremely unpleasant to deal with. He was inconvenienced as he was going back and forth on his cell phone and having to help me. It’s a great location for this Verizon to be located, hopefully they can pick out the bad apples of employees or re-train in customer service.

Brandon was super helpful. Got me out of my old iPhone and into a new one. Very friendly would recommend going to see him

Came in for a new phone and was helped immediately. Saulo was so helpful and took the time to help me set up the new phone. He walked me through the phone and answered any/all questions. So patient and so helpful!Definitely a better experience than going to the mall. Plenty of parking!

They were very nice and helpful. The assisted me right away. Sabrina taught me how to use my new smart phone. Shes very patient and lovely. The whole staff were great.

Amazing service and support from Brandon the manager. He exceeded his service in helping me and my daughter today!

Great experience. Went in to open a new plan and was met with incredible support, great teamwork in remedying a lingering problem with a previous service provider and, much to my surprise, expediency and great pricing. Im excited to have Verizon as my service provider for the foreseeable future.

Welcome to the neighborhood Verizon! Your new location is very convenient for the east side neighborhood. Sabrina and Daniel were engaging and very helpful with the replacement of a super old phone and purchase of a new model. Thank you. Glad you are a new neighbor.

After trying to activate an I Phone with Verizon Wireless Customer service I was told I needed to go in to the store. Went here for the first time - Saulo was very knowledgeable and actually knew more than the Customer Service person I had spoken with the previous day. He took the time to set the phone up and answer any questions we had. His co-worker was helpful to others while we were there. They said to come back anytime with any questions. Perfect customer service - do not bother with Verizon customer service - go here instead !

Best store in providence area. Brandon helped me out and gave me a great deal on a new phone

Amazing customer service and location! This was my best experience at a Verizon store thus far. Highly recommend over other Verizon stores in Providence.

This was one of the better Verizon stores Ive had the experience of going into. Both Daniel and Sabrina helped with my phone and fixing the issue. Their service was amazing!

Sabrina is by far the best! Make sure you ask for her whenever you need any Verizon help! Top Notch

We had a very helpful associate (Danny) who knew the products and offers well. He accomplished everything we needed quickly and efficiently. Great location too.

Went to Wayland Square Verizon office and Kyle was terrific in helping me with my problems. It is so wonderful to have a neighbored Verizon store with real tech-knowledgeable people to talk to. Thank you Kyle and Verizon.

We witnessed a difficult and rude customer in the store last week but Kyle and Ben were very professional, pleasant and helpful. Thanks for your service

Such a lovely place, I came in to pay my bills and they did me something better. Great customer service and even taught me about some features I was missing out on the phone. Thank you Daniel and Sabrina.

Kyle at the Verizon store on Waterman Ave. In prouvidence, ri was as helpful and friendly as can be. He placed a phone call on my behalf, helped me troubleshoot my problem phone and helped me from start to finish. He was a delight and a great representative for Verizon.

Terrible customer service.. They do not how to greet a customer... Kyle has a terrible attitude and the other acted like he didnt want to be bothered.... Why have people working with public if they dont have what it takes to be kind. ... I waited 30 mins just to return equipment and to get a receipt which only took 3 mins....

Sabrina saved me so much money on my bill. My family will come to her from now on. Excellent customer service

I had great service at Verizon. Came in late and Don was really helpful getting me a new phone.

I went into the store and I dealt with Brandon the store manager he was amazing he helped me out with my new phone and got me everything I needed to protect it

Great store and great service. One of the managers, Dan, was very helpful in finding me just what I needed. Im very happy with the product and will continue service with this company.

Im so glad I was able to work with Dan when I walked in to buy a new iPhone. I have always been an android user but Dan helped me transition pretty quickly. It was a breeze! Thanks boss!

Very helpful and pleasant

Such a awesome staff, I love the store. Very peaceful and easy going. They helped me from start to bottom. Daniel and Sabrina are great!

The manager Brandon was very helpful in getting me a new phone and explaining everything to me. I highly recommend going to see him with anything Verizon!

Excellent service! They were able to answer all questions and help in a timely fashion. Friendly and knowledgeable!

The only place I will go to purchase phones and accessories. If they dont have something they will 9 out of 10 times be able to get it! Great staff very friendly and professional.

Sabrina by far exceeded my expectations today by answering all of my questions. The store has ample parking and I was in and out. Did not have to wait for 2 hours like I use to going to Providence place mall or Seekonk.

Went in to the store for a new phone and came out with one. The woman that helped me out have me her honest opinion and didnt try to sell me the moat expensive phone. She was knowledgeable about the different products I asked about and the questions she didnt know she helped me find out.The one downside was that I bought a Google pixel 2 and they said it only came in black. I got home and realized it did come in different colors, but maybe they didnt have it in stock. Not a big deal at all, just would have liked to have a choice. Also, because they are an authorized dealer, I ended up paying slightly more for my phone/month, but like $0.30 or something. Worth it in my opinion to talk with someone in person, get your phone immediately and support a small business.

Excellent service! Sabrina spent a lot of valuable time with me. So helpful! Love my S8.

Brandon was great he helped me set up my new iPad and phone with all of my passwords. Incredibly helpful and professional young man.

Brandon, the one who helped me get my new number and everything, was really awesome!!! The service was great and you should come here for any service questions because he’ll be your man to save the day (if he’s on)!!!

Definitely had a positive experience ...Saulo was very helpful in explaining everything. Never did I feel like I was getting the runaround when explaining something definitely a positive experience and will definitely be coming back again.

The customer service was impeccable from kyle..thk u so much

Sabrina was amazingly helpful in the selection and purchase of our new phones. Great support setting up our new phones and answering our questions. Super convenient location too....

SCAM ALERT: This is NOT a Verizon store. It is a private dealer. If you want to spend more money on your phone - fees added by this store that do not cover the Verizon fees - then go here and buy your phone. Also, Verizon will not reimburse you for those fees as this dealer is independent from/unrelated to Verizon. They also added an additional line to my phone service and an additional electronic device to my phone without my approval.

Wow!! Sabrina the manager helped out so much—best experience I’ve ever had with Verizon store! Both tech issues and sales were amazing!!!

GREAT location by Brown, employees are very kind and courteous. Never too busy. They can always help me resolve any issues.

Saulo was great! He helped me set up my replacement phone. Thought I had lost all my information but he was patient through the whole process and got me back online!

Had a great experience, Saulo helped me out with picking out the right phone. Will definitely come back for any future help!

No wait time at this location. Walked right in and was helped immediately. So much better then going to Seekonk or Providence Place!

Normally I dread going to the Verizon store but this trip it was painless. Super friendly and helpful staff who guided me through the process of buying a new phone. 10/10 reccomend if you are in need of Verizon services.

The waiting time is ridiculous as I waited to someone to help me for about 15 min or more...such a bad experience I had for just drop off the tv boxes . Unbelievable. Never again.

Wesley is fabulous. You need to clone him!

Brendan and Kyle were great with helping me get my phone replaced!