John is a prince among men. And the other people in the store are also great. I recently moved to the area and needed a bed and furniture. We spent some time there then looked at another store. Bottom line: the other store was simply interested in moving me to their high margin items.We went back to Mattress & Furniture Gallery and talked about our options with John. John is very knowledgeable about beds and furniture but whats even better is he uses what he knows to find the best fit for his customers that will make them happy and satisfied with their choices. He laid out the options along with the pros and cons and gave me the space to make my own decisions. He is very easy to deal with and is genuinely friendly.We became acquainted with some people who also moved to the area and they were bragging about the person who they got their furniture from. It turned out to be John, also.I was impressed with the delivery guys in terms of their diligence, professionalism, and demeanor. They made two separate deliveries and both times, they were consistently polite. They worked quickly but was not rushed. They made such an impression that I made a special trip back to the store to compliment them to John.Im not going to need a new bed or furniture for quite a while so Im not angling for a good deal with them. I just think good businesses and good people need to be recognized, acknowledged, and their businesses patronized.
Probably the best furniture store I’ve bought from.They had the nicest people and the best prices.I recommend and I’ll definitely go back
I love this store.. they have a tiny showroom down the road this building is new to them. Same owner, great deals. I bought my couch for 300 a year ago. My mom has bought 2 beds, I got my bed there years ago. Also took my sister to pick up 2 twin mattresses. Great people!
Great place. I need to furnish a complete apartment and they worked with me to stay in my budget and still get some quality products! Thanks.
I am still waiting for my bed to be delivered. Have been waiting almost a month. I have made purchases here before and never had this problem! What the heck is going on?
Best place to buy furniture in town. Only place in town you can buy off the floor. Awesome pricing and great quality.
Excellent choices of beds and furniture. Helpful staff.
This is the Best furniture store in Prescott Valley. Owner is very courteous and helpful always. We have bought living room furniture from here 10 yrs ago and still if great condition even passed it down to our daughter.Recently bought a bedroom set and mattress. Weve had it so far for 6 months and LOVE it. The one bottom drawer of nightstand never really worked right. I didnt think anything about it. Until i decided to use it. Well the railing was not attached correctly (manufacturer default) we went in see if we could get it fixed. With NO hesitation John(owner who is always there) didnt even ask he said we are switching it out. 😊Best place to purchase any house hold furniture. We will be back Always!Next buy another living room set!
I ordered a dining table during the Corona 19 and my table was delayed almost 8 weeks due to California closing down. This place went above and beyond by loaning me one! Ive bought a ton of furniture and have never had this type of service. I highly recommend if you are in need of new furniture. I will be buying again from them.
Definitely recommend coming here! We got a amazing deal on a bed set and frame! Didn’t feel rushed or pressure to buy. Much cheaper than other places and still getting name brand products! Same day delivery and set up! We will be back!
We have bought several mattresses from them over the years. Good quality and availability
!!!!*FALSE ADVERTISING*!!!! 😡Came here because we saw an ad on OfferUp for reclining sofas on sale came all the way out here for NOTHING. NO sofa sale it was for recliners even though the ad PLAINLY stated otherwise.Apparently the new owner doesnt know how to operate a business properly.
We were ignored by the salesperson.She was with other customers but didnt even say hello. POOR
Several reasons to shop here vs. Ashley Home Store, or anywhere else for that matter. You can pick up your new furniture at the store or have it delivered for free ( location applies i`m sure) instead of waiting 2 weeks and being charged 69.99 for delivery.. No pushy sales people at all, but always someone there to help if you needed. Nice sales floor with reclining on one side, and non on the other. That was a real help for me. John ( the owner) was very helpful in breaking down what was in my budget. He was overly generous with me when a couch I wanted didn`t come in on time ( truck broke down in flag) and he made me a deal on a nicer model. Sold ! If I ever need anything bedroom or living room furniture again, I`m going straight to this store.Thank you John, the love seat looks great !Adam
My feelings about this store are kind of double-edged. I feel they have a good selection, and decent prices, and I must say: the mattresses we have purchased are awesome. I purchased a kids memory foam mattress last year for my son which is comfortable (so much so that I have fallen asleep on it by accident when getting him to sleep, and its nice!) and I have also purchased a higher end mattress as well. Both are of great quality, and I want to purchase two more of the kids memory foam mattresses for my twin daughters.However, I have had a few interactions with a man I believe to be the owner, of which I cant figure out. He has, on a few occasions, been less than welcoming and slightly snarky toward my family. I will speak in this review about today. Both my mother and myself observed this, as initially, I thought I was just imagining it. Perhaps it is my children, as I have three small kids. They were trying out their new beds today, and I went so far as to have them remove their shoes. I can understand that small children can be stressful in a store, but I do take care to try to make sure they are well behaved. When inquiring about price and also about whether we will need a box spring for our new mattresses, we received very curt and very put-off answers, as though he was irritated with us being there. When my mother asked if we needed a box spring, I felt she was treated rudely and like she was stupid, well, if you dont put a box spring in, the mattress will fall through and when I mentioned to my mother once in our vehicle that, wow, that was sort of an unpleasant visit, she pointed out that exact interchange as coming across rudely to her as well. People come into stores like that to talk to a friendly and knowledgeable sales person who will empower you to make good choices when buying, not make you feel talked down to. The question was meant to see if there was a need for the box spring--obviously, we know some sort of mattress support would be necessary. Additionally, I noticed that all others leaving the store got a thanks for coming in or a have a good day, thank you comment, but we, however, did not. It is not like we slipped out the door. We felt very unappreciated, and though we didnt buy today, we had intended to return. This has made us wonder, despite the great quality of the mattresses (and wanting to buy the same ones again) if we even should return.Overall, my experience is sort of down the middle with this company. Though I have loved the mattresses, I am mulling over whether the snarky and apathetic treatment is worth the purchase. Everyone is entitled to a bad day, so it is my sincere hope that this review will be read and better treatment will be given next time.
Great customer service and reasonably priced furniture.
I will not buy furniture or mattresses from anywhere else. The entire staff is top notch.In house, they are knowledgable and friendly. I have bought several pieces from them and have never been disappointed. They can answer questions and help on decisions of what will look and fit the best.The delivery personnel are clean and polite. They go above and beyond every time I have had them deliver to my home.
Bought a great Mattress at a great price. John(owner) is always available and willing to work with you to get what you need. The delivery was free and the service was excellent!
This place is awesome 👍 Packed with great deals. I furnished my Apt with one trip.
We have purchased furniture from this store on three separate occasions. Each time, we have been extremely pleased with all aspects of the service. The prices are better than we have found anywhere else, including the Valley. The time it takes to receive our furniture is always quicker than we are quoted. The delivery service is always top-notch. The delivery truck always arrives when they say they will be there and the furniture arrives in perfect condition with very professional people handling it. The quality of the furniture has always been excellent as well. I would not hesitate to recommend this store and their products to anyone.
The customer service is the best. Hands down. If they dont have it in their huge showroom, they can get it for you. Got exactly what I wanted at the best price without the drive to Phoenix or driving around town. Very happy with our shopping experience.
Excellent service... excellent prices.. quality merch.
My wife and I had a great experience here. The pricing was fair and they delivered our product right on time. Their delivery guys were quick and professional as well.
Very friendly and helpful. Great customer service and quick delivery. Always helps me find what Im looking for. This is my go to place for furniture!
Looking forward to meeting our new Mattress, and next day delivery ROCKS!
Our experience was awesome from the time we walked into the store until the furniture was delivered. Everyone was very professional and easy to do business with.
Great prices and owner was great with making multiple deals on mattress and bedroom sets.
We purchased a lot of furniture here in the past two years and have been VERY pleased.
The store is very clean and the staff was fabulous.We picked a chair that was in the warehouse so we paid for itand also paid to have it delivered.we bought the chair on 10/3/16 but they cannot deliver it until Nov 1st.We only live 60 mils from the store.This was VERY disappointing.
Good group of folks. Friendly as heck. Have bought a LOT of mattresses here for work.
Great place has several different types of furniture willing to bargin
Great selection, the owners are incredibly helpful. Have recently added small but very nice selection of home office desks.
Great place! Great service. Terrific selection.
Slow, cluttered, nothing noted to take me back.
We bought a bed & Temperpedic mattress plus a large La Z Boy chair from Mattress & Furniture Gallery. This business is operated by the owners (two brothers) who treated us well, with no high pressure and they offered a good price. Their delivery was on time and performed by two nice young men who were careful to avoid damage as they brought these heavy items into our house.
Nice store. I shall return.
I shop here, & I recommend mattress and furniture gallery every chance I get.
Very good prices! Excellent service! Will return!!!
There is lot of affordable furniture here! I had a good experience with delivery as well.
Service for sales was very good no pressure but we purchased two chairs for our RV not knowing there was a water storage unit under the couch where we wanted to place these chairs now I have called to return chairs and told noting is returnable after 72 hours now I did not want a refund just a store credit you can tell by looking at these chairs that they are not used they were delivered unboxed and now Im told they will not take them back because they are not in a box I really did not expect a refund but to get a store credit should not be out of the question
Friendly sales help and excellent prices
Pleasant experience, salesperson was very helpful.
The staff is really helpful.
John was great, very informative and helpful
Beautiful store, friendly staff.
Staff is friendly. Prices were high.
Very Friendly &Helpful
Great deals
Good place