Jacob Smith was our excellent sales person at Pedder/Poway. If I asked a question he didnt know the answer to, he said so and then went to FIND THE ANSWER! The negotiation was low pressure and all items were explained thoroughly. Negotiations were respectful and professional. I couldnt be more satisfied with my experience buying through Jacob and Pedder Dodge.

We got a New Ram 1500 Limited,Night Edition from Aldo De Cima & Jacob Smith they where great. Nice job guysThanks Bob J.

Sales associate Ethan Brumer was great. A good listener and very helpful. Definitely wanted to make us happy. He knew a lot about cars and therefore was able to recommend the right vehicle. Eager to help, but not pushy. Highly recommend him as your salesman.Sales Manager Aldo De Cima was great to work with. Gave us a great price on our car and trade-in. Friendly, fair and helpful.Highly recommend Pedder CDJR!

Be aware, dealership advertises low prices on cars to get you to come in and then hits you with huge dealer add-ons. Advertised a car for $13,200 ish, out the door price was over $20k. Over $5000 in add-ons on a $13,000 car, ridiculous!! I choose not to do business with companies that operate like this...

Purchased a vehicle and had 1 service at this dealership. The purchasing process was far easier than I remember (haven’t purchased a vehicle in a few years) and the folks were friendly and the interaction was no pressure. I didn’t steal the vehicle but felt the price was very fair and reasonable. The service rep was also awesome, got my vehicle in when they said and back to pretty quickly, plus it was cleaned.

WARNING: false advertisement, the lower prices they list are before the HIDDEN BS fees to make up the thousands of dollars below average prices they advertise at. BECAREFUL!! they will talk you into come and see the cars, make sure they disclose every fee, I mean hidden make up fees they will ad those when you come down to see the vehicle youre calling about.

I had the best customer experience ever! I was driving through Pasadena and my Jeep ended up breaking down. I am not from the area and was on my way to Arizona from WA to move with all of my belongings in my car. I took it to a shop and my entire transmission blew out and I did not have the money to fix it. I called the original dealership that I bought the Jeep through in WA and they reached out to the general manager Dean and explained the situation. He think got me connected with Shane. The two of them were able to help me buy a new Jeep over the phone AND drove my new Jeep up to me (2 Hours) AND towed my old Jeep away for me. These guys truly only care about helping the customer out in anyway they can! If not for them I wouldn’t know what I would have done. Thank you Dean and Shane!

We absolutely love our new Durango! We went in knowing what we wanted and ordered it which was a very easy process. No pressure at all. Highly recommend asking for Shane as he is extremely personable and still follows up with us to see how we are liking our purchase. Other dealerships we went to were high pressure sales and we didn’t feel comfortable like we did here. Will definitely come back when we’re ready to replace our other vehicle.

Very friendly, expedient, and professional. Worked through our budget and concerns. Were very helpful in describing and explaining all of the ins and outs of our purchase. Shane was very helpful through the whole process and patient in answering questions and allowing us to care for our toddler. Dean was very adamant in making sure our needs were met when it came to crafting a deal that worked for both parties.

False advertising and rude employees! We came ready to buy the truck, and Robert helping us had no experience whatsoever. We tried to work out a deal and instead of going down on the price that was listed, they added on extra fees after they ran our credit. This place is a scam, go somewhere else. These people have no integrity.

Service was great. Had an emissions recall that affected completing dmv registration. Dennis was able to procure the hard to find part and get the repair done expeditiously to get my tags and be legal. Great Job Pedder Dodge!

The best Jeep dealership around. Had experience working with others and have been so happy that I will go to Poway Chrysler Jeep Dodge Ram over any others. Before you go to San Diego to buy your new or used Jeep or for service or whatever your needs, go to Poway first, you wont be disappointed.

Browsed their website to see if they had the truck I wanted. Called to confirm the inventory listed on the website, and rather than confirming over the phone they asked me for name and number to add to their spam list saying they had to do it over text. Did that, and they sent me the link to their website that I was already browsing. Replied with the link to the truck I wanted, which was listed as Price: Call for Price. They replied, That price is locked, you need to come schedule an appointment to get the price. At that point I decided I would not do business with them, even if they had the best price (which they most surely did not, considering they wouldnt even tell me the price.)

No one answers the phones in service...either understaffed or mis managed....either way, stay away...had a simple service done in the past to my differential and they made it worse than when I came in the first time. not sure how this place stays open but drive the extra distance to a dealership that knows what they are doing.

Everyone there was extremely pleasant. Had the vehicle done quickly. What a great experience for my 1st time there!

Dennis in the service department did a great job with my vehicle. All the recall items were quickly fixed and he advised me on other repairs which were too costly based on the current value of the vehicle. I will definitely bring my other Chryslers back here for service. They are honest and trustworthy.

False advertising and rude employees! We came ready to buy a jeep, we stopped at this dealership that was out of our way because Connie had promised us MSRP sticker price. As you can guess, once we arrived at the dealer they gave us the real price (MSRP + $$10k dealer add ons). Not even close to our promised price, We tried to work out a deal and instead of going down on the price that was listed, they added on extra fees after they ran our credit. This place is a scam, go somewhere else. These people have no integrity.

Greg from Chrysler was able to pick up my car and take it to the service center. Tony was great with keeping me informed of all the updates! I would highly recommend this service center, they did a great job!!

Jorge was great to work with on getting the new car. Definitely coming back for future services.

BEWARE! FALSE ADVERTISING! My wife and I and 2 kids went to look at a chrysler pacifica that was posted on autotrader.com. The price was right and we were prepared to pay the listed price. After the sales rep plays the run back and forth to the manager game multiple times, their best offer is $6300 OVER the listed price. And thats before taxes. I expected to pay the listed price plus taxes of course. I finally decide to leave, I was told they will call me back by end of day with a better deal. No call. I called the next day to speak to the general manager. He was nice on the phone, listened and said he would look at a few things and call me back in 10 minutes. No callBe aware of the trickery. They will attempt to charge you for all sorts of B.S to pad the price.

There service department is awesome. Its the only place I will take my 2016 Jeep Wrangler for routine service. Friendly staff, no BS estimates and they havent once tried to pull a fast one. The guys are awesome!

I bought my vehicle here because I wanted to be able to take it in on weekends (when Im not working) for servicing, as I was planning on piling on the miles. Since Covid 19, the service department has been shut down on the weekends. I have to take days off and miss a few hundred dollars in pay each day I take it in for any reason. When I do get in, the service is fine and Im generally happy with the results. They NEED TO OPEN THE SERVICE DEPARTMENT ON WEEKENDS! (Covid-19 does not only work on weekends, so that is not a good reason to be shut down.)

Such a great experience! The sales rep Shane that assisted us made buying our first dodge so easy. He has such a great attitude and made us comfortable the entire time. The process was so easy and we didn’t just sit around waiting to see what was next. Everyone was constantly making us feel welcomed and made sure our car buying experience was perfect.

Justin was a Christmas joy as was the rest of the team. Everyone was pleasant, all had a good sense of humor and they had my dream truck on the lot which is now in my driveway. Got an excellent price too! Happy new year to all and thank you Dodge Ram Team!

Took my truck in for recalls and to replace my washer nozzles. Very informative and quick service.

Work completed satisfactorily and on time. Price reasonable. Courteous and professional staff.

I recently just purchased my Ram 1500 in October & about a week ago we experienced our first rain. Long story short I attempted to use my windshield wipers & they were both broken. I called up the service department, spoke with Tony he advised me to bring in my truck to see what he could do. I showed up at service department & Tony completely took care of my wipers no questions asked. Excellent service & hardly any wait time, I’m super impressed!! Thank you Poway Dodge & Tony!

Purchased two vehicles from this dealership and both times the team made it a breeze, set up the deal we wanted, supported working together remotely without a hiccup, and delivered the car to our door.Wonderful team and enjoy working with them.

A very big Thank you to our salesman Shane, Manager Dean and Jeff in finance for going above and beyond in making our new truck shopping experience such a pleasure! Matt and I couldn’t be happier with our new Grand Cherokee purchase

Everything about my service was top notch. The only difficulty I had was making an online appointment. Next time I will call for an appointment like I usually do.

The service was a simple 3rd key fob programming on my 2018 Jeep Grand Cherokee. I had an appointment and the service associate greeted me as I arrived, performed a quick prep of the vehicle, took my fobs and we did the paperwork immediately. It took about 1/2 hour to complete the programming and wash the vehicle...then I paid and left...35 minutes all together. The service was impeccable with very competent and polite associates. I live in Poway, bought the vehicle at this dealership, and this was the second time I was required to bring in the vehicle due to the nature of the service needed. I want to do business in Poway and it is great that I have access to such a great dealership here locally.BTW...this is my 9th Jeep and 7th Grand Cherokee...with nothing but praise for the brand and models. I do all general maintenance and repairs on my own vehicles...kind of a Motorhead...and the Jeep GC is a very easy vehicle to work on. This 2018 Grand Cherokee is the best ever with absolutely no issues to report...and if I had any, I would certainly bring it to this Poway dealership....if I couldn’t handle it, of course...Thank you much.John A. “Mac” McCormick

Drove past several Dodge/Ram Dealerships to come here. We came here due to their Ram selection and found something instantly, if that wasn’t the one, they had 7 more next to it. The staff was great; no pressure, honest, friendly and upfront. We test drove a truck and had worked out an out the door price just as the test drive ended. The 90 mile one way journey to get here from Los Angeles was well worth it.

Amazing, I found what I want and the deal that I can afford.

Went in for a few issues, recalls, check engine, software updates.Thinh was my service advisor, super nice, very transparent - great experience.My last service was at the Escondido location where they told me I needed new tires despite the fact that I had just purchased the truck from them with new tires on it!( unreal)Once I pointed out i had just purchased the truck a few weeks prior they treated me differently which is simply unacceptable-I’ll never go back to Escondido service department.Poway service was top notch ! And Thinh was very helpful, and explained everything very well.

Received an offer through truecar.com personalized and exclusive to the shopping request. The dealership refused to honor their own email offer and instead wanted $20,000 over MSRP for a truck. Classic bait and switch. Rude people, definitely does not deserve any sort of business

The Service department took great care of my wifes JK Wrangler

It was great working with Poway Chrysler Dodge Jeep RAM for my new 2020 Ram 3500! Richard, my salesman was very well informed on the vehicle and helped make the purchase a smooth transaction. Their team including Phil the Sales Manager and Andy in the Finance Department also made this a fair and good overall experience. I would highly suggest buying your new vehicle from these Honest Straight Shooters!

Excellent service!!! I always feel welcomed by the service department staff. Please don’t change a thing!!!

Service advisor jason grandy . was on point thank you very much . great customer service

Best car dealership Ive dealt with. They had a Wrangler I was interested in and they gave me a really good deal on it. They will help you find what youre looking for without being pushy. Time effective, professional, and fair. Shoutout to Jorge for helping me find my dream car!

Alex and Spencer were the most helpful to my son when it was time for him to buy his first car. No pressure they let him take his time to decide what he wanted and explained everything multiple times for hm until he felt comfortable.Thank you so much!!!

Denis was very much on top of this recall, he provided fast and professional help during this long 10 month process. Thank you.

Had the pleasure of custom ordering my Charger through this dealership. Definitely the best Dodge dealership I have worked with in the San Diego area. Very respectful staff. Straight to the point and honest. Ask for Shane, he will hook you up.

Fast, efficient and resolved issuesGreat customer service

Had plenty of appointments available. Got my truck drive shaft and exhaust fixed and done within 24 hours. 2013 truck is driving like new! My service writer Thinh was fantastic and kept me updated on the process. In the past I’ve also had Dennis as a service writer and he was also very helpful and nice. I have another Ram dealer 5 minutes from my house, but I drive 30 minutes to go to Poway CJDR because of the service.

Cannot be trusted. Sales manager tried to secretly add $5,000 to the financing base after the vehicle pricing was agreed.

Everyone was really nice, no pressure at all. We came came in late after work and still these guys were the best. All I can say is that we walk away with a new Jeep that night ! Didnt think that was going to happen.

We worked with Ardina at Poway Ram Commercial Truck on purchasing our new 2020 Dodge Ram 2500. She went above and beyond to help us get a fifth wheel jack installed on our trip for an upcoming trip! We love the truck and felt it was a a great price. Thank You!!!

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My experience with poway Dodge has alway been fantastic, Thinh was able to get work done on my 2017 that another dealers in my town couldnt and wouldnt do. Thinh is extremely helpful.

Amazing experience with the service department. Dennis was my service contact. He was very professional and knowledgeable, when my truck was ready, Dennis connect me to the complimentary shuttle service to Get a ride to the dealership. Dennis was very friendly and thorough. The service was exceptional! I highly recommend!

The help in the service department was very knowledgeable and very efficient

My husband and I wanted to get a new car for my mom. We are happy with the service we received. It didn’t take too long which was nice! I recently bought a Range Rover In September for myself and this car purchase didn’t take as long. I was happy it was a quick process. it’s a good car for my mom. She feels safe driving in her new van. we got the Pacifica.

Showed up at this dealership without making an appointment after a catastrophic supercharger belt failure. I was checked in quickly by a very helpful service advisor Thinh, and my car was back on the road in no-time. Overall Im very happy with my service experience, and will definitely return back for all future service needs.

The customer service from Mike Stevens, Paul Shaw, and Chris Bangerter was absolutely amazing. Communication was fast and thorough, they went to bat for me numerous times, and they did everything in their power to get a deal done. I wouldnt hesitate recommending this dealership to anyone.

Treat me and my Jeep with courtesy. Never a problem. Service writers are excellent.

They did a great job I have no problem with them working on my vehicle

Efficient and easy couldnt ask for more lost a star for not being open on the weekends anymore but still good.

Quick and efficient service. Total time spent @ dealer for drop off and pick up under 10 minutes. They are very COViD Conscious aswell.Overall A+

Made an appointment, they were the only Dodge service center that had a human answer the phone. Would recommend to others in the future.

Got an oil change and tire rotation in just over an hour! Great service and service advisor. Thanks Jason for the quick turn around-Dion

Service department is great its always above and beyond and they always wash the truck after, Ive stopped by a few times just to air up the tires and they have someone come out and do it for me which is helpful. Kristen was very patient at finding the right truck and which one is best for our family. On a separate trip Silvia again was very patient and put up with the whole family and test drives both Silvia and kristen were very knowledgeable with Ram trucks and would recommend seeing them if you need a truck

I found a car through an online listing and went to look at/purchase it. The car was exactly as described and we purchased. The salesmen were nice and patient with us and the fact that we had our kids with us. They also provided a free 1200 mile check up. Thats the good things and why the 3 stars- the -2 stars are for as follows:The bad things:1. They didnt have the dealer plates on and my husband got pulled over during a test drive by the police. That was awkward.2. They tried to low ball my trade in (I fought/got what I wanted).3. They forgot to have us sign an important DMV paper and contacted us while on vacation in a different state a week later asking to come in that day. We had to add over an hour driving time to our journey home (when already tired from all day travel) to stop by the dealership and sign the paper. There was no gas/time compensation and they didnt offer to drive to our house to correct THEIR mistake. I felt that was handled poorly.All in all nice selection of cars, just go in being prepared and make sure you know what your stuff is worth as well as have time to sign and double check ALL paperwork is completed before you leave.

Express lube is not express. Website says no appointment but when I drove in I was told I needed one because they work on vehicles that have appointments first. Dont expect a courteous reception if you just drop in for an express oil change. It took 2+ hours and they werent happy I just came in without an appointment.

I havent had the best luck at this dealership with customer service or service department. The lot is small and doesnt have a big selection.

My preference for getting my vehicle serviced. Friendly and courteous people.

They aways do a great job

Great place

I have always had good experiences at PCJ in, Poway. They listen to me and take good vote of my Pacifica.

The staff was very friendly and helped me out after my car had issues that came up during the visit. By far the best customer service i have experienced here in the area, will be returning for more scheduled maintenance not only for my charger but my spouses charger as well.

Great experience in the service dept. Thinh was my service advisor and did a great job of keeping me informed of progress.

On several occasions I have brought my 18 Jeep Wrangler JLU Moab into the service department and have been seriously treated with kindness, integrity and efficiently. My service managers Jason and Tony have show me how committed they are to customer satisfaction and how they seriously care about their customers. Several times that I have brought my jeep in there they have been highly focused on solving issues. This includes the last time that I drop my jeep off for some minor work to be done on some trim pieces, they noticed some noises coming from underneath my Jeep and immediately got on that issue. I waited in the service department no more than 15 minutes and Jason came in and said “I have a rental car for you. Can you leave your Jeep overnight?” Not only did they give me a rental car, they put me in a Jeep grand Cherokee that was brand new. They advised me the next day that they would let me know what the problem was. That following morning Tony called me to advise me that they were replacing the front axle shafts.Tony kept me up-to-date on when I would receive my vehicle back. He did not overpromise but he did go above and beyond to make sure I felt like a special customer.Thank you to the team there at Poway Jeep Chrysler for their top notch service! This something that other dealerships should strive to be. Thank you

Purchased my first vehicle from this dealership. Very responsiveto questions prior to purchase. Sales process was quick.Personnel very friendly.

Tried to purchase vehicle as out of state purchase. Basically leaving dealer and driving back to another state same day. Chris B. was unhelpful and unprofessional. Does not know how to facilitate out of state sale so that the buyer doesnt pay CA sales tax and then tax in their state when registering. Your typical sales manager attitude! Very disappointing experience!

Excellent service, very helpful. I called Jason in service to inspect my daughters 2018 Jeep for a recall. She brought her vehicle in and they got right to it. My daughter said she was treated well since I was not able to attend the appointment. We were pleased that our car didnt need a recall repair after inspection. Thanks Jason for taking care of the situation.

Great sales staff and overall good experience. My wife and I visited several dealerships in the San Diego county area and decided to return to Poway solely based off of the great costumer service we received during our initial visit. We will be returning to this dealership in the future.

The dealer has taken care of me each time my vehicle has had a problem. As you know it is logical for any work being done to take some time, and when warranty claims are associated, expect this dealership to go bat for you.Thank you Tony for your remarkable service and professionalism.

Awesome service and friendly sales staff!

Pleasant and Knowledgeable sales staff, no pressure or stall tactics, completely satisfied with my experience. I would recommend coming here first if you are looking for a Chrysler, Jeep, Dodge or Ram vehicle. Keep up the great work.

Ive been servicing my Durango for the past 6 years at Poway Dodge dealership. They have always treated me extremely well. Couldnt be happier.

Thank you Dennis! Taking a car to the service department at a dealership is usually as enjoyable as a rectal exam, but Dennis was pleasant and helpful enough to make the experience enjoyable! Ask for him when you drop off your car.Managers at Poway Dodge, do what you can to keep Dennis working for you; he alone is the reason I am 100% confident and comfortable bringing my vehicle back to your service department.

Professional clean organized and very helpful.

Purchased a 2019 Ram 1500 Laramie Sport yesterday and couldnt be happier. Tyler our sales rep was friendly, professional and did an overall awesome job. I genuinely appreciate this dealership posting their absolute best price online to reduce the haggling process. Definitely worth the drive off the freeway to get a great deal and great service.

Simple dealership, good crew, found me an impossible to find orange gladiator fullyloaded. Great to work with, very helpful and worked very hard to get me the best deal. These guys arent smoke and mirrors with a fancy marble showroom filled with slick what can I do to get you in the car today... sales people. Real people, working hard to get you what you need, zero pressure. Scott, Tyler, Zain, David are the best. Thanks guys. See you for my first oil change.

I bought last weekend a Ram Big Horn 2019, my family and me are very happy, the truck is beautiful and comfortable.The personal are very kind specially Gorge he is a excellent seller, he helped to us, he explain every thing about the shipping process.Thank you so much .

I recently purchased a 2020 Ram 1500 and the experience was great, fast and easy.

I went in for an oil change on Saturday morning. Normally you need an appointment but they were able to fit me in between other appointments. Denise was super professional and friendly. I had a wonderful experience there and will definitely return again.

Ive never had service this good before. Normally when I drop my truck off I figure Ill be picking it up either the next day or at the end of the day. Not only was the service staff SUPER friendly and helpful, but they went above and beyond by filling my boyfriends car tires up (he wasnt getting service) and my truck was ready for pick up within a hour of dropping it off. HIGHLY recommend!

John took the Jeep in for routine service. First off, Jason was ready, and did set up an appointment. When John-(I) arrived, Jason checked me in and directed me to the customer waiting area. Before long, Jason told me the Jeep was ready and directed me to check-out to sign papers. When finished there, the Jeep was in the drive, pointed out. Thanks Jason

Nice service department. Shuttle driver was very nice. Even gives you a shuttle with your pet! After or before hours drop off available.

Poway Chrysler exceeded my expectations with my recent oil change and tire rotation. Dennis was top notch, informative and met me outside when I pulled up. He had my truck ready 30 mins earlier than my guaranteed time. I highly recommend you stop by and see Dennis for your Chrysler Dodge or Ram service.

I have been take my Chrysler to Poway Chrysler since I purchased it in 2017.The 1st time I went there the service advisor was poor at best.I told a friend this and she said I need to ask for Jason. I ask for Jason the next time I went in and his service has been satisfactory and above. I have had him be my service advisor since.Today I dropped my Chrysler, I received a Text from a Tony saying he would be my service advisor. I texted back asking if I could please have Jason as my advisor because I trusted and been happy with him.I was told in no uncertain terms, could Jason be my advisor, since he now only handles oil changes and tune up.They repaired my care but I found the service advisor Tony to be extremely condescending.From this point forward I will be taking the my Chrysler elsewhere.

The service was outstanding. I had a problem with a sensor for the brakes. Thinh identified the initial problem and let me know what part required replacement. The part needed to be ordered and would be there the next day. He got a loaner vehicle. I wasnt sure if it would be ready so I stopped by the dealer to get a few things from my truck, and the part had arrived early and was installed. They washed my truck and I took it home. What a great experience. Thanks Thinh for the quick turnaround.

Outstanding service from Service manager Tony to the body shop guys to the folks that you pay for service all are knowledgable, friendly and truly want to take care of you.

Always have great service here, thank you to Tony in service for diagnosing and repairing secondary problem I was unaware of.

My experience at this dealership has never been great, but my latest experience finally has me writing a review. My Jeep Grand Cherokees water pump failed (under warranty) and as such I promptly filled it with coolant so my engine would not over heat. The coolant must have been wrong, so according to the dealership I needed a coolant flush (totally reasonable). However, they wanted an additional $200 for this task even though they had to replace the water pump which requires them to already empty out the current fluid. I understand I should incur an additional cost for the flush... but to charge $200 for something that costs $99-120 at other places... and they would already be in the area. I find this place a scam. To make matters worse... instead of explaining to me the problem, the service manager told me he would call me back and get to the bottom of it. I still have not received a call, nor am I expecting one. There are plenty of other good Jeep dealerships or mechanics, I suggest trying and calling around before heading to this place. Costs are one thing, but if youre going to a dealership at the very least you can expect good service. Absolute disgrace to Jeep dealerships everywhere.

I always take my Jeep here for service. The people are nice and theyve always finished faster than expected. Every time Ive gone in there theyve been able to fit me in early for my appointment and get me out of there quicker. They also have a courtesy shuttle which is awesome.

Thank you very much for the tremendous customer service Spener! You and your team were great! First time buying a car and I had a great experience! If you are considering a new or used car, I definitely recommend coming here, they work hard and honest to earn your business. Ill be going to them from now on! Thank you !

Lost my key the saved me

Doing an online search I found the 2015 Jeep Wrangler Unlimited with the options I wanted at Poway Jeep. The Jeeps with these options were in transit to other dealerships in the area but the one at Poway Jeep was in the available inventory and also had a dealer discount which seemed odd for a brand new model. Thinking this was too good to be true I called ahead to ask if the vehicle was still available and the friendly woman who answered the phone (Isabel) said it was.I went in to take a look at the Jeep that afternoon and committed myself to buying it immediately. They honored the dealer discount and I got a good deal on my trade in and a good price on some additional accessories, an extended warranty, and a maintenance contract. The finance department (Jeff) even beat the terms of my banks pre-approved auto loan! The salesman (Martin) made the whole purchase experience pleasant and was extremely patient and helpful as we moved my stuff to the new vehicle.The next day I noticed that there were troubling differences with the new maintenance contract compared to my past maintenance contract with a 2010 Jeep Wrangler Unlimited. When I raised this issue to the finance department (Jeff) he literally bent over backwards to resolve the issue promptly and to my satisfaction. He followed up with me every time he said he would which is a rarity in customer service especially in my experience with previous dealerships. It turns out some features of the maintenance contracts changed from 2010 to 2015 but I was 10,000% satisfied with the resolution we came to.The excellent attitude to customer service extended to my interactions with the service department (Gary), parts department (Joe), and The Jeep Guy (Jim). Ive never felt inclined to write a review of a dealership experience but I feel so well taken care of and so amazed at the level of customer service I received that they earned it. Thanks Poway Jeep!