Very nice store and attendant. The items offered were easy to try out and I picked my items up at the warehouse which went very smoothly. Prices were right for the pillows I purchased. Thank you Mattress Firm

Leahann Jones provided excellent service tonight. Im moving and wanted a bed delivered to my new home in another state. She helped me figure out which mattress was the best fit and pointed out options as well as pros and cons that were very helpful in my decision making. She listened to what I wanted and directed me accordingly. She was a consummate professional. I would love to work with her again.

Phil was amazing to work with. I called in my order, and was able to pay online and pick up same day. Highly recommend!

Our bed shopping at Mattress Firm in Poway was such a pleasure! Sam Baba was our sales person, who gave us respectful attention and we felt fully listened to. He provided a wide range of options and gave us quality customer service rather than a “sales pitch”. He even helped solve a problem with a prior purchase and provided all contact information to resolve it. We experienced respectful, accommodating, and effective customer service. I highly recommend a visit here.

We were welcomed by Sara upon entering the store. We explained why we were there. She identified very clearly several options.We made a purchase. We were informed of delivery. It was a pleasant experience.Very friendly people.

Excellent customer service. Leah Ann explained everything and was very informative and courteous. Their prices are very competitive. I would highly recommend this store

Sam showed us amazing customer service. He provided us with all the information we needed and directed us to best mattress fitted for us. I’d totally recommend my family and friends in need of a new mattress here. Thanks again Sam!

The experience was perfect at Mattress Firm (Poway). Sam was extremely knowledgeable with regard to our options and answered every question. This is my second purchase at Mattress Firm and I refuse to go anywhere else.

The sales experience was very easy and relaxed. No hard sell which we appreciated.Many different options were presented and the associate explained all the differences.When we told him we needed to talk it over and make our decision he let us know he would be in the store until 8 p.m. again no hard sell.Very happy with the experience and purchase.

At the Poway location Sam is your guy! Not only did he listen to what I like in a mattress he took the time to walk me through the difference in alot of the other options while keeping a focus on what I liked. Very efficient and very knowledgeable. Thanks Mattress Firm and thanks Sam!

Samantha Ross was a wonderful help! She provided extensive knowledge of different mattress types and let me know which would be the best fit. She even went ahead and recommended a nice bed frame. Highly recommend visiting this location.

We just spent an hour here helping my mother and father -in -law buy a new mattress. We had an amazing experience and received such friendly, professional and helpful service from Leahann Jones.She was patient, knowledgeable and very kind and assisted us in purchasing the perfect mattress.The store was clean, organized and comfortable. We recommend this store and especially Leahann.

Me and my fiancé bought the silver chill plush mattress with the adjustable base and are so looking forward to its delivery!! Leahann helped us and she made our experience so pleasant- she was very knowledgeable about which mattresses she thought would suit us best, she went above and beyond to help us with everything we needed and it never seemed like she was just trying to make a sale. We would highly recommend her! Thank you Leahann! c:

The mattress was delivered on time, the set up was quick and well done.Overall, very pleased with service.

Samantha Ross was awesome! She helped me get the bed mattress for my personal requirements! She even went above and beyond and gave me tips for my bed. Definitely stop here if you’re looking for a bed with good prices! Got mine for 300

Leahann the sales person was really nice and professionalShe explained everything really well and made us confident with our purchase.

We went to the Poway Mattress Firm last night to look around for options to replace our current mattress. The sales person Sam did a wonderful job helping us out by showing us several different options and explaining the differences; and Sam made us feel very comfortable. Although we were just planning on just looking, Sam showed us several great options and were treated so well that we ended up purchasing a new mattress and base. We feel that the price we paid was very good. We are looking forward to receiving our new mattress!

Very good service. The sales lady was very knowledgeable about about mattresses.

Super efficient and personable service. We were in and out in less than 30 minutes.

Had a great experience. I had an idea of what I wanted, but spent time listening to the salesperson and got some great information.

With a purchase of a new home, our family needed new beds. Walking into the Poway Mattress Firm and working with Leahann Jones was the best possible experience! Leahann was very knowledgeable, very patient and answered all of our questions! She knew exactly what we were looking for and made the buying process so easy! Well always come back to Leahann and will refer her to all of our family and friends!! Thank you Leahann 😉

I needed to replace a worn out mattress pad. The folks at Mattress Firm were very helpful. They had displays of what was available and explained the differences. No sales pitch to push the highest priced pad or trying to sell me into a purchasing new mattress. I will definitely go back to them when it is time to purchase a new mattress.

Josh made my day - he took care of my wife and I in showing us bedding options that fit my wife’s needs.He was very personable and provided great information for us to make an informed decision.Great selection, great prices, fantastic customer support and service - you can’t ask for more.Thanks Josh!

Intention was to make a quick trip into Mattress Firm for price comparison. Ms.Jeri McGee was our Sales Associate, and was amazing. She assessed our needs, and immediately had an offer for us. Both friendly, and professional, she did an amazing job, and we left having made a great purchase, all with zero pressure. Will shop there again, and highly recommend!

Awesome service and great prices!

Monica is so helpful and patient! She really is engaged and knowledgeable.

Joshua was great. He let us try different mattresses and clearly explained the differences in quality and design. Excellent experience. We will be back to purchase new when ready. We also ordered what we originally came in for, an 8 inch mattress to use with our existing worn out bed. Again, great experience. Thanks Josh

Samantha at the Poway store was great! She set it up for delivery in another state - painless.

Id like to thank Samantha and Etien for the great customer service they provided me this weekend, they helped me and my mom with our order and they were honestly so easy and fun to talk to, wish more places had this level of helpfulness everywhere.Thank you

Brandon was very patient and helpful. We will come back here the next time we need a mattress.

We visited this location to fulfill the warranty on our beds and while we got everything squared away, I feel the customer service was a little mediocre. He misread the email and gave us conflicting information which was extremely disappointing. Instead of apologizing for the misinformation he went on to explain that he would go ahead and take care of it. He also took every opportunity to remind us that he was going out on a limb to make sure we receive what we were entitled to AND a better quality product. If you take pride in your customer service you dont need to TELL us about it. It should speak for itself. We are happy that they honored their warranty and we appreciate the effort put in but we probably wont be back to Mattress Firm.

Josh at the Poway store was a great help. I told him what I was looking for and after a few diagnostic questions he asked, he showed me one bed and I was very satisfied. He was not just professional, but very knowledgeable of the physiology of the body and the right mattress material to provide the best support to the body.I am very happy with the Beautyrest bed I purchased with the adjustable base.Thank you Josh for being so great!

Good store very knowledgeable and good service

Best experience i ever had, very friendly atmosphere and professional stuff. They have the best mattress, very high quality.

Ken at Mattress Firm was very professional, thorough, and knowledgeable. Let him know my budget for my teen’s new mattress and we got exactly what we needed in no time. I will definitely return here when it’s time for my new mattress.

Purchased a memory foam mattress from Jeri! She was fantastic, well informed and provided exceptional customer service. Highly recommend her and Matress Firm for your sleep needs .

Great customer service. Explained the product in detail and answered questions honestly.

Courteous helpful and fast..

Jerri made the bed buying experience fun. She really seemed to enjoy her job and had an answer to every question we had. She made it easy even with our crazy toddler helping us pick a matress. She was able to get us everything we needed and stay in budget. 100% would recommend

Very friendly and helpful staff

My salesperson Jerry was amazing!! She made what I thought was going to be a long ordeal into a very pleasant experience. They have great prices and excellent selection. Would definitely recommend!!!

Super fast! Thank you!!

I do not recommend this place at all. I went in to buy a bed and it was like buying a car. the sales lady was very dishonest and tried to sell us beds, sheets, pillows, adjustable frame, etc. without our asking. I asked what the cost of the adjustable frame was and she said she didnt know yet, and she came back with a price for everything. she told us we would also have to pay a $10.00 recycling fee. but it was included in the other place we ended up going.I said just the frame and after I asked 4 times, she finally told us.Delivery was to be $200.00 with a 2 hour window, and i asked if there were a cheaper delivery option and she said yes, they will deliver it tomorrow but you cant pick the 2 hour window, the delivery people will. so $150.00. their platinum delivery/ red carpet option. :Pafter an hour my card strangely didnt work on their terminal. I went the bank to check the card and they said it was under the limit and the card wasnt blocked, so it should have worked. I count it as a blessing. We went to Ortho instead in Poway, and we had 2 free 100.00 pillows and free delivery. Stay away from this place.

Felt a little intensely sold and decided to go somewhere else

Josh was very helpful finding a solution for a mattress for our new sleeper sofa! Thanks!

We were very pleased with the service we received here. We had visited a couple of other mattress places in the area and felt like we were at a car dealership. Our experience here was completely the opposite. Daren was very knowledgeable and helpful and there was no pressure to buy. The great customer service Daren provided lead us to make our purchase from this store.

I am not going to say how old our mattress was, but I will say we were past due for a new one. The store had a good selection of various types and price points. Daren provided great service and Im very happy with the mattress we got at the price we paid. I was even happier that we were able to get our King (not Cal King) delivered the next day. I would recommend this store.

Daren Davis was Awesome! New the products very well. Yesterday, I went to this store to buy 1 mattress and left with 3. Pure delight working with Daren. Thank you!

This was the easiest and quickest mattress shopping process weve ever had. Manuel just made it super easy to find our perfect mattress at a great price.

Jeri helped us today and she was fantastic! Listened to what we needed and opened our eyes to the world of adjustable bases! She gave us plenty of time to decide and wasn’t pushy about anything. Highly recommend this store, Jeri especially, and hopefully our mattress and adjustable base works out dreamily when it gets delivered in a couple days!!!

My wife and I highly recommend this store. Manager, Daren, was very professional and thorough in his explanation of the various bed choices, which made it so easy for us to pick the mattress that was the best for us. Great mattress buying experience!

Jeri was excellent to deal with and helped me find a floor model so I saved some money.

Jerry and Daren were the best ever. They really know their stuff! Come and ask for either of them for a great and easy bed buying experience!

Daren was really great working with us. We purchased the bed and it was delivered two days later. Daren explained all the information clearly and we are very pleased with our experience. We bought a queen Beautyrest Silver 900 medium.

Jerri worked with us for more than an hour trying to figure out a warranty issue we were having. Thanks to Jerri for making several phone calls to ensure we had the correct answer! Not only did she take the time to solve our problem, she made a frustrating situation tolerable with her stellar customer service and genuine personality.

Manuel was absolutely amazing to work with ! He was so very helpful and professional, patient, kind and knowledgeable . He made a great impression and if we need another mattress or know anyone who is looking we would recommend mattress firm and Manuel !

I had a Very helpful lady helping me a few months ago when I bought my queen size bed. I was able to lay down on a few mattresses before picking the One! And I want to add that the lady didn’t push me to buy something that I didn’t need, she let me take my time to pick one.I would recommend to others, and they have deals a lot.

Stopped by this Mattress Firm in Poway and bought a mattress somewhat unexpectantly (I am not fond of this task.) HOWEVER - the sales folk (Johnathan and Sarah) were excellent! Informative and not PUSHY which I was sadly expecting them to be but was super pleased they were not! The set-up for delivery was easy and when my time didnt work out they quickly changed it for me and was able to schedule delivery on the weekend! Now THAT is service!!

I was going to go with an online mattress but I figured I would check out the in-store deals. It’s a great new location and Sara made it easy. Overall awesome experience and I am very excited for my mattress and frame!

Just bought a mattress and adjustable base. Sara was amazing! No pressure during any aspect of the sale. I highly recommended this location.

Extremely knowledgeable and no pressure sale

Had a great first experience here with Jonathan Bradford. He walked us through multiple mattresses, bases, pillows, and he was dedicated to making sure we found the right mattress for us. He was also flexible on delivery dates and other specific needs that we had. Highly recommended!

Sara was extremely helpful with finding the perfect mattress for my wife and I. That is not an easy task we both are extremely picky. Sara had so much patience working with us and was very knowledgeable with warranty information and manufacturing specs. After coming in multiple times laying on all the beds in the store we decided on getting our new Cali king bed!! I would recommend mattress firm POWAY to anyone looking for a new bed! Sara is the definition of exception customer service!

Low pressure. Great products. Next day delivery

Beautiful service; I recommend this place to everyone that needs a good quality mattress that you can spend months or even years with many options and choices as far as what bed you like with top customer service to go directly here.

Jonathan and Sara in Poway were amazing. I never thought I would have so much fun shopping for a mattress. They were pleasant and didn’t feel pressured at all. I super excited to sleep in my bed!!!!

Sara was a huge help! I came in looking for mattresses for my kids, told her what I wanted and she made it happen.

Great Customer service.. not pushy and let us decide on our own. Jonathan was very helpful and knowledgeable.

Jonathan was great I came in not sure what I wanted but he was very patient and helped me find the perfect mattress for me! And the cherry on top was all the promotions saved me hundreds! Can’t wait to get it delivered so I can sleep easier

Jonathan hooked it up with an easy payment and super easy process. The entire process took less than 10 mins. Not pushy and they were super flexible with delivery and options. Happy with the process. Thank you! Yay for a new king bed!

Jonathan was a delight to work with. Very knowledgeable about all the mattresses. You really should come check them out in Poway.

Great customer service. Had to exchange a mattress and the made it really easy. If you need a mattress, this is you place!!!

Sarah was amazingly helpful in making sure we ended up with the perfect mattress for both of us. AND we got a great deal!

Sara was very helpful and gave us a great deal for the memorial days sale

Francisco was very helpful and wanted to make sure we were very pleased with the mattress before we made a purchase!

Sara was able to help me on my first visit and I’m excited to try my new bed protector!

Sara is the nicest lady, and has excellent customer service :) She really cares about helping you find the best bed for you!

Had a great experience. Would definitely recommend them.

My fiancé and I are knew to San Deigo Area. Came into get a bed for our new apartment Sarah was so friendly and curteous. Helped us find something in our price range and fufilled all her promises. We got out mattress next day and foundry be happier!! Thank you soMuch I’d definitely recommend.10 stars⭐️⭐️⭐️

Super happy to find what i needed.Thanks for all the help.

My customer service experience was GREAT.

We where able to get a great mattress with the help of jerry I believe that is what her name is correct me if I’m wrong we where on a tight budget but also looking for a better bed that would last us a very long time she was able to exceed this abs more

Great service & price

Good