user
WOW Auto Care
12255 Poway Rd, Poway, CA 92064, United States
Appearance
WOW Auto Care
Comments
Mi
Review №1

I needed new brakes on my 2014 Tacoma. Being a vehicle that I plan to keep for a very long time, I decided to upgrade the stock front brakes to StopTech. And convert the rear drum brakes to disc brakes.I have used WOW auto care before, so I knew to expect the usual from them, good customer service, great communication, competitive pricing, and a fast turnaround time. However, I was not sure how interested they would be in a custom project like a rear disc brake conversion.Before I even gave them the truck, Nolan helped me make sure that we had everything we needed before taking the truck. We worked together on making sure the rotors were what I wanted, whether a master cylinder upgrade was necessary, and what color my calipers should be.While it was there, Nolan was very communicative.The quote was very competitive and WOW Autocare honored it despite the labor hours exceeding what the quote specified.Turnaround time was average, it was a custom job. But there were no calls saying they ran into a problem like I have experienced before at other places. Which is so nice to experience after having bad encounters with other repair shops. So much less to worry about with WOW Autocare...Thats really it. WOW Autocare does a great job at getting rid of car related stress by simply doing everything right.

Al
Review №2

I would never take trust my car anywhere else. I always go to these guys. Finding a good mechanic who is fair and with integrity is really hard to find. This is what these guys are. They do a quality job and they charge you only for the job they do. And they do a great job!

Sc
Review №3

Trust their work, probably the most important issue, for me, when getting my vehicle serviced. No up-sale just honest service. Nolen worked to give me the best price for an optional service I was considering, I went for it & happy with the results. You get honest, reliable, quality work at WOW Auto Care.

Ci
Review №4

WOW always does an excellent job and stands behind all of their work! They quickly mobilized during the stay at home orders to provide auto care in a contactless manner, to continue providing their services to those of us who still need to be on the road. Weve brought our vehicles to them for years and theyve always done an A+ job! If you are looking for a family owned, auto care business, look no further than WOW Auto Care! Nolan & Dave are the best and they do it with honesty and integrity.

Da
Review №5

Its one thing to be an expert but its another to be masters. This team is full of masters in their field of work.Too of the line customer service(Ive been in the technical customer service industry for over a decade), everyone there knows what they are talking about, they talk to you in full detail about your vehicle, they found things about my vehicle I forgot to tell them about(sorry guys) down to custom aftermarket bolts.They fixed my cars allignment and left me with a huge smile going from ear to ear.If I went to some.other shop I know(and have) seen them do the bare minimum for an allignment. These guys go all out to make sure all parts of the suspension and structure are alligned property.They are a bit more expensive than other shops as far as allignment is concerned but you get what you pay for and Id pay for that excellent service and expertise again and again.Im taking my second vehicle here next. See you guys soon!

Jo
Review №6

Awsome experience... even provided a report that was online and detailed in a way you can understand and decide in the order of least to most concerning issues... will continue to do business in the future with them

Ad
Review №7

Awesome people and exceptional work! Best place I know to get great service and good prices for repairs. Keep up the good work!

L
Review №8

WOW! Honesty and Integrity. Nolan went above and beyond!! Thank you 😊

Ga
Review №9

Always great service!I brought my car in for an oil change yesterday. I appreciate the friendly service I get each time I come in. Also, that Jeff, the service advisor, went over the issues that need to be addressed in order of importance. As I told him, I wish I had discovered WOW years ago rather than having the dealership service my car and try and up sell me each time I went there.Thank you for providing excellent service.

Pr
Review №10

Great reputation. That counts the most. Free espresso unbelievably good.

Tr
Review №11

WOW will do you right. Highly recommend. Took care of a very delicate and technical engine issue on my 4Runner and its been great ever since.

Ri
Review №12

Great service! Brought my F150 in without an appointment and they were able to work on it same day. I ended up asking them to do some additional work after they had completed and they gave me a car to use while they finished the additional work. Price for the work was very reasonable based on research I did online for the services they provided. Staff is very friendly and knowledgeable.

La
Review №13

I found WOW through my neighborhood Facebook Page. There were tons of positive reviews so I gave them a try. From the drop off to the pick up, including all the status report texts in between, everything was so easy and professional. Ethan helped me and was extremely friendly and was able to get me my car back the same day. I may have finally found THE mechanic!!!

To
Review №14

Absolutely one of the finest automotive shops period. Completely professional and all the mechanics know what to do. They have all the latest equipment and certifications. 5 stars!

Je
Review №15

Great communication with clear pricing right up front. No surprises at the end and they explain everything clearly with pictures. As someone who does not generally trust mechanics, I am grateful to have found a shop where I dont feel like Im trying to be taken advantage of. Ive taken three different vehicles to them so far and plan on taking a fourth there soon!

Ra
Review №16

Once again, I am so impressed and satisfied with both, service and repairs on my vehicle at Poway Wow! I was just going in for an Oil change, but because the techs are so thorough, I discovered that my engine was burning oil... not the same thing as leaking oil, I learned....so, I get the full description of the issue and suggestions on how to proceed, which included a strategy to measure the oil on my own every few weeks, and they would teach me how to do it correctly, and then, to come in for a check at 500 miles, so that they could determine exactly how much oil was being used to re evaluate the strategy, going forward... They are sooooo skilled and talented in what they know and do, AND they are courteous, considerate and thoughtful in their interactions with customers... I also love the clean and comfortable environment when you are waiting... free water, charging stations, snacks, etc... just an nice extra perk! So happy with these guys... I TRUST their work, advice, suggestions and continuous care.. Thank goodness, I found my reliable and trustworthy mechanics for the life of my vehicle at WOW! THANK YOU!

Jo
Review №17

WOW auto is a solid place to take your vehicles. Shop was super clean and has great customer service. I was updated on my vehicles status by text multiple times (3) during the day. I brought my vehicle in for tire rotation, alignment, filter, and oil change. They found a nail in one of my tires and brought it to my attention. Price was fair for the type of facility it is. It costs to keep up a nice place with quality workers so I get it. My vehicle was completed in a timely matter then I was on my way.I recommend WOW to friends, family, and anyone looking for vehicle services. Good job guys!!!

Ma
Review №18

We have taken our trucks to WOW for 3 years and are very impressed with the quality of their work, communication and thoroughness. I highly recommend them.

Je
Review №19

I think I know why its called WOW. Thats exactly how I felt when our service was completed! Wow they are such nice, friendly, honest people! Its family owned and has such a warm feel walking in! They make you feel like youre a friend from the get go! They provided great service and werent trying to make any issues sound dire. They were upfront with the recommended services after the full inspection on things that they would put a priority on and others that could wait a little bit. They worked seamlessly with a warranty we have on our car and even have extended warranties on the services and part they used on our car. I HIGHLY recommend this place if you need your car serviced or even if you need regular maintenance done on any car!

Mi
Review №20

Nice facility! Never knew they had such creature comforts as a nice waiting room with a kid’s area, restroom, etc. Made an appt. as recommended and I was greeted promptly and professionally. My son has had work done here and has been happy with their work. Just found out a friend has been bringing her car to Nolan and his crew for years!

Fr
Review №21

Top notch work and customer service. I called at the last minute, because my schedule opened up and I needed to get my vehicle in for a check-up after a major service. They were fully booked, but still found time to work me into their schedule. Customer service is top notch...competent and friendly. Relieved to have a mechanic I trust to maintain my vehicle properly.

Ca
Review №22

I came in for a brake fluid exchange first thing in the day and they got me back on the road about 90 minutes later.The people I spoke to were all very kind and professional. Ethan was a very nice guy. The waiting area was also incredibly well furnished and kept up for an auto shop. The estimate for the work that I received over the phone was the same price that I was charged on the invoice. I was also very impressed with the vehicle inspection reporting software that they use

ro
Review №23

This is a great place to take your car! one of the things i have found in the pass is finding a great and honest shop to take your car too! i think i have finally found one! every time i take my car here they have fix it and been honest on what i need for my car, and that has me going back again for more work. all i want to say is please stay the way your guys are! because you guys have something going that other shops dont have and that being Honest! thank you!

Ye
Review №24

I cant say enough how great this place is. I feel like theyre an extension of our family and trust them tremendously. Support a local family owned Poway business, you wont regret it!

Mi
Review №25

Great shop, but when you have to pay extra on your alignment for them to adjust, its just wrong. Especially when it was only out .9 on driver side and less than 3 on passanger. I guess taking off a tire and using a wrench is tough for a mechanic. The first time I got it aligned they adjusted it for free, confusing. Sorry, I made you guys mad because I enjoy working on my car. I installed the adjustable upper camber arms for you and saved me $ and you time.

Be
Review №26

The experts of experts! Quality and knowledge, very impressive. Honesty and trustworthiness, great combination especially for a woman. High tech performance.

Cl
Review №27

Wow Auto Care is exceptional! Looking at the business from the outside, it doesnt look like there is a lot of activity because of the beautiful murals they have on the walls, it looks like a museum of art, but dont let that be a deterrent for you to come visit.The environment is very clean, and everyone is super friendly and courteous. The waiting room is like what you will find inside a Mercedes or BMW dealership! It has all sorts of snacks and beverages and coffee and hot chocolate! They even have a popcorn maker. Not only do they work in American cars, they also have a knack for European cars, so if you have concerns or need work on your European car, this is the place to go. Even if you just want to have a second opinion and you dont trust what the dealer us telling you, give Wow Auto Care a call!If this review is helpful, click the Like button :)

ca
Review №28

Quality service. Fast. Nice place for kids ( and adults) to wait. Thanks. Good price on tire work, but more expensive on any other services I found.

Wi
Review №29

Always professional and extremely thorough. Only shop i trust with my vehicles.

We
Review №30

Great service, we were informed my alignment would take an hour and a half, but thankfully it was not that long. Conveniently located near a coffee bean and ton of food options to choose from while you wait. Price was reasonable, would recommend.

Ab
Review №31

Professional shop with great customer service.

St
Review №32

Great and knowledgeable staff, they dont push you to buy more parts. Nice and comfortable waiting area, TV, kids play corner, snacks, popcorn and coffee.Thank you for your service.

ju
Review №33

Great staff ... excellent customer service. My Toyota Camry runs much better now! The mechanics here are very good!

Ja
Review №34

Wow serviced my quickly and thoroughly, diagnosing and repairing all items professionally and kept me informed at every step. They documented all problem areas well and showed pictures to support their recommendations

De
Review №35

Professionalism, courtesy and honesty and knowledge are the most important things when looking for a repair shop. Wow hits all the check marks. Give them a try, you wont bring your car back to the dealer for sure.

St
Review №36

A recommended alignment shop that has done two of my cars with a professional feel to it. Prices can be beat at some other places, but it seems like they want to work at the quality end of the market. Little around to walk to if you have to wait, but their waiting room is pleasant.

Ap
Review №37

Wouldn’t quote on the phone. I said no worries I will call around to other local shops. After keepin me on the phone for a few more minutes getting more information (who said you needed the repair, what else do you need, sure you don’t need something else, etc) said again we don’t quote on the phone.Polite, so two stars. But seriously, why ask for more Of my time if you’re not going to help with my request?

Ja
Review №38

I’m really thankful for the help and services I received from WOW Auto Care. My car was spilling oil when I was driving my car to the shop. The manager and Jeff helped me right away. They went through thorough diagnostic and found the problems. They explained everything to me and got things fixed. They actually saved my car for me. They know what they are doing really well and also helped me save money and time! I am really thankful for their help, knowledge, technics, and services!

Ro
Review №39

Friendly and fast service. Knowledgeable people as well. I got an alignment and they gave me 10 bucks off my first visit.

Ja
Review №40

Customer service was amazing! the front desk and waiting area was extremely clean and well kept and the staff was very welcoming and knowledgeable.

No
Review №41

Thank you sooooo much for taking care of my son’s lowered BMW for the wheel alignment. Appreciate ya!! May God bless you, family, and your business. 🙏🏽✌🏽

Au
Review №42

The best in town. Very accommodating and knowledgeable. They always go above and beyond

Ev
Review №43

I was referred to WOW Auto Care by Discount Tire in Poway. I bought a used van with wheel locks and the key was lost, so I couldnt remove or rotate my tires. I took it to probably 5 auto repair/tire & wheel shops and none of them could help me. I took it to WOW Auto Care and they looked at it and got it in right away. They are were on pricing, very straight forward, and also nice to work with. The customer service is amazing, and the seating/waiting area is nice too. They have WiFi so I could work while I was there, and some water and snacks. Overall a 5 star experience. Would highly recommend.

Ro
Review №44

This is a clean, stylish shop. They have excellent time management and are very good at explaining the procedures. They are familiar with classic cars, even my 50 year old Alfa Romeo. Ill certainly go back again.

Wo
Review №45

Favorite shop ever, Nolan and Dave are knowledgeable and just plain awesome, reasonable prices and trustworthy. You cant ask for more

Go
Review №46

Great communication and work performed has been perfect so far

Pa
Review №47

Good communication on needed repairs, on time as promised. Feel like family.

Ma
Review №48

Excellent shop. Very professional and clean. Highly recommended.

Je
Review №49

These guys are the best! Our experience with them has been nothing but great - they always diagnose the problem with my wifes Mazda correctly and fix only what is necessary, never trying to upsell us to rack up the bill. They have very low pricing for such high quality work. Our car problems have always been fixed quickly, my wife is in and out of their shop with no extensive waiting, and that is a plus. Check these guys out if you need a new mechanic - you wont be sorry!

J
Review №50

Post cross country move, my 73 Vette needed some work. Being a simple minded fellow, I wasnt sure what needed to be done but i knew it needed work. Based off of my uncle`s recommendation, I took my vehicle to WOW. Simply put, wow. The team at WOW took care of me and my dream car. Honesty, integrity, and quality work sums it up for this business. If you want it done right, at the best price, take your car to WOW. I live 30 minutes away but the drive is worth it. As long as I reside in the San Diego area, all of my vehicle needs will be attended to by WOW Auto.

mi
Review №51

Where do I start. As most people know, it is so hard to find an honest mechanic let alone a good one. Wrench on Wheels has got be one of the most professional and reasonably priced auto repair shops in San Diego. These guys replaced my oxygen sensor and did some other auto work that I would have paid at least twice as much if I went to the dealer. The cool thing is Dave will even come to you if need be. Hes mobile mechanic too. Just incredible customer service. Keep up the great work Wrench on Wheels!

Ja
Review №52

I have been using Wrench-On Wheels for about two years now.I have a Honda Pilot with 190,000 miles. Dave and his team have really brought thiscar back into tip top running condition. They know how to troubleshoot problemsand get answers that you wont find at Dealerships or other independents.They have done big jobs and little jobs for me and I am always happy with the results.Best of all is the money I have saved. Wrench-On Wheels is very reasonable with their pricing.

Br
Review №53

Great shop!! Always treat my truck like its their own. Would recommend to anyone!!!! Only place I bring my cars for service/repairs now.

Wa
Review №54

Service received was quick, efficient, accurate, and great reports of results were provided. Highly recommend!!

Ju
Review №55

Great experience!, very flexible, honest and fast. Thanks guys!

Ma
Review №56

Very detailed assessment of repair issues and associated costs with great customer service..No better place for auto repairs than WOW!

Ki
Review №57

I have lived in San Diego since 1982 and have visited various auto mechanics in that timeframe. It seems that whenever I go to an auto repair business, I am just not sure if what they are telling me is either correct or the evaluation is honest.Since discovering Wrench on Wheels in Poway, I am no longer looking for the perfect fit, as I have found it with this company. In my business I operate three vehicles; a Hyundai Accent; Chevy Pickup truck; and Ford 350 Flatbed. Regardless of what repairs are needed, I never doubt the authenticity of the assessment of the problem, the work is always excellent, and their pricing is incredibly fair.It is nice to have finally found the perfect business to deal with along with unmatched services. I sure tell my friends about Dave Pike and his business, Wrench on Wheels.

To
Review №58

All my life Ive owned European cars and finally we have a place that has the expertise and knowledge to work on European cars. Thank you Wrench on Wheels for the quality of work.

Ma
Review №59

Wrench On Wheels has been servicing our familys vehicles for the past couple of years. The owner, Dave Pike is very professional and fixes the cars in a short time. Some of the services that they have provided us with include oil changes, wheel alignments, changing of brake pads, and replacing broken wipers. Dave and his technicians have provided us with excellent overall maintenance service. Best of all Wrench On Wheels provides a picking up the vehicle service from any location, servicing it and making sure the problem is fixed and then bringing it back to where it was picked up. That is the most convenient service anyone can ask for. I strongly recommend Wrench On Wheels to any one of my clients, friends, and family. They do a great job!

Ad
Review №60

I took my car Nissan Sentra 2012 for ilignment and brakes to Wow Auto Care because was higjly recommended by the manager where I bought the 4 tires. After checking the reviews rating that is almost five starts, I decided to take my car there for an inspection. They have an outstanding customer service, knowledgeable, polite and honest After the inspection they send me a text very detailed what my car needed as well as a phone call. I gave them green light to go ahead to do the job. After a few hours, they gave me back my car and a printable paper detailing the job that was done with a guarantee. I higly recommend Wow Auto Care

Ju
Review №61

I take all my vehicles there, highly recommend them. Your vehicle will be done right.

Ed
Review №62

Got a great deal on alignment, and they reported all was good with the service check.. however, I go to get oil chamged down the street and they show me my breaks are at 6% and my TPMS sensor is bad... Which makes me wonder if they even checked anything during the service (other than alignment). They said they did.. but should have caught brakes and TPMS sensor (I would have had them fix them then!). Not sure what else was missed :( Oh well.

Do
Review №63

Great place for VW serviceFriendly and knowledgeable staff fixed my VW Jetta quickly. They also gave my car a thorough check up with suggestions for future maintenance items. All of this info is digital simplifying follow up.

Ro
Review №64

Does a good alignment.....Discount Tire gives out a 20.00 off coupon for this place.

Sh
Review №65

Theyll try to milk as much money from you as they can!! I went to go get new brakes for my civic, they tried charging me over $1400!!! I told them how insane that is and that i am not going to spend that much when all I needed was new brakes. They said they wont put the wheels back on and let me go until I pay $50.. just to screw the dang wheels back on.. Ridiculous. I went to Midas down the street and got some quality brakes for around $300. Dont come here and waste your money, these greedy people will try and murk you

Di
Review №66

One of the most stressful times in life is when you need to have your car repaired! My life is now stress free thanks to Dave Pike & his team at Wrench on Wheels in Poway. Ive got a 2007 GMC Acadia with over 100,000 miles on it and he keeps me running safe and sound. Dave has diagnosed and repaired problems large and small; hes come to my location when I called panicked about an alert light on the dash just before leaving on a road trip, hes done my regular maintenance as well as getting new tires put on at a great rate! I know when Daves got my car my auto repair needs will be taken care of honestly, quickly and at a fair price. Cant ask for much for than that!! Thanks Dave

Ch
Review №67

Very professional and knowledgeable staff! Clean and friendly. Thank you WOW Automotive!

Bu
Review №68

Amazing service, phoned at eight am, half an hour later they were at our motorhome found the problem and went got the parts . little over a 2 hour service call fixed. I would highly recommend this company.

De
Review №69

Family owned business with the flair of a dealer...

We
Review №70

These people are great...great service with reasonable prices.

Am
Review №71

Guys are very helpful here! They are my go to mechanics!

Mo
Review №72

Trusted advisor. Excellent honest service. Thank you

Ja
Review №73

Great service.

Gr
Review №74

Got a price on replacing my thermostat housing for $300. Took it to a different place and got it done plus they looked over my whole van before our trip, replaced a break light and rotated my tires for $279.00. Guess they are not the best deal in town.

Mr
Review №75

Always going the extra mile and making me say wow to the work completed.

Ke
Review №76

Waste of time...ASE hahah

Mi
Review №77

Very friendly 😉

Ve
Review №78

Very good attendance

Ar
Review №79

Great. Service

Ja
Review №80

These guys rock

Pe
Review №81

Fantastic

Information
100 Photos
81 Comments
4.6 Rating
  • Address:12255 Poway Rd, Poway, CA 92064, United States
  • Site:https://wowautocare.com/
  • Phone:+1 858-748-3500
Categories
  • Auto repair shop
  • Brake shop
  • Car inspection station
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Transmission shop
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations