This review is for the Service Dept who earned my 5 Stars. Service is fast with an appointment. I have never been out as quickly as Toyota of Poway; service was just over 30 minutes for a routine oil change for an early am appointment.We have been a Toyota family since the early seventies with many trips to Toyota dealerships and this dealership is now in my Top 3.From the initial drive up to checkout, everyone provided fast and friendly service. Remember to make an appointment prior to coming in which is simple to make via their website. The place is clean, plenty of room to sit with a lot of other businesses that are within walking distance. There is also the usual coffee, TV and free wifi in the customer waiting area.Highly recommend.

Thank you Toyota of Poway for helping me purchase the right vehicles for my family and a big thank you to JD Loving for always taking care of them! JD is always pleasant and will tell you exactly what needs to be taken care of... He even referred me to a rental agency once when something took longer than expected due to parts needing to be ordered... Always make an appointment with him or Arturo if JD is unavailable, theyre both awesome guys! Thanks again!! 🙂

Art was my advisor as he has been in the past. I requested him. He took very good care of me and made my experience very pleasant. My car had an oil leak and he checked the warranty and took care of it for me. He is very honest, timely and efficient and knowledgeable! He even gave me car to have until my car was ready and the leak was fixed the same day. He followed all the policy and regulations and did an excellent job as my advisor. He gets the gold star. Thank you Art for taking such good care of me. You are awesome! The place was clean and everyone was nice.Kind regardsElizabeth hoffman

Everyone giving service was polite and helpful addressing every question and need I had about my vehicle. A detailed description of what was going to be done to my car was discussed with me and approximate wait time given. The person overseeing my service kept me informed throughout my visit. Couldnt be happier!

Ive been coming here for over 10 years now and Im going to keep coming back. They do a great job maintaining my car and Art V. is the BEST advisor! I always trust what he recommends to me and I know that he looks out for my familys safety AND budget!

Brian and all the staff were very helpful. I called first but was told I didn’t need an appointment. When I arrived, I was helped out promptly. I was told it would take 2 hours but it only took 1.5 hours. I am pleased with my car and the service I received.

Myself and my wife just bought a 2021 Camry SE. Fernando and the crew made the entire process so easy. 2 days from the point of first contact, we made up our mind and then came in and picked it up. So easy…..I wil definitely reach out to them next year when I’m ready to purchase a truck.

There’s a reason why I drive the extra 25 minutes to get to Toyota of Poway instead of going to Kearney Mesa Toyota (which mind you, is where I bought the car). It’s because of one reason and one reason only: MIKE LEWIS! The man will take absolute excellent care of you; he provides professional and EXCELLENT service that is hard to go unnoticed. It’s something that’s hard to come by these days, truly-ESPECIALLY in the automotive industry. Mike treats you with respect, treats you like you’re a valuable client, and is very clear, professional, and straight forward when he words things. All I can say, is that Mike is who you wanna see! Great guys all together here, they always take care of me. Everyone’s spectacular.

The service I received today was excellent. Mike Lewis 5636 whose the service advisor was very friendly & organized. After service he went thru all the detail with me .he did outstanding job.

We had a very positive experience with your sales rep Luis Castro. He kept us informed on a regular basis about the availability of the RAV 4 we wanted. Again he was great!

When I booked my service appointment, the site told me that it wasn’t necessary for me to drop my car off and have someone pick me up due to the nature of the service. Made sense. But when I got there, I was informed that it was a 2 to 2.5 hr wait. It did end up being a 2 hr wait. Jessica was super friendly and it was great talking to her. However, she told me the costs of my service, which should have been free with the 2-year policy. After I told her I thought it was free, she double checked and it was indeed free. If I was unaware of this, I would’ve been charged with something that shouldn’t have cost anything. This could have been an overlook on her part, but as woman walking into a dealership, I always have to be extra cautious of not being charged more than I should be.

Very professional and efficient service! I’m closer to Escondido Toyota but will make the extra drive to have the quality service and professional treatment by my service advisor Gus at Toyota of Poway. They actually treated me like they wanted to help, not something I’ve found from dealers lately. Toyota of Poway Service Department proves they are different by providing excellent customer care.

Great customer service from start to end. Jessica was so personable and just around great. I’m not going to lie, I was a bit apprehensive about having my vehicle serviced there based on past reviews, but I’m glad I went. They were very quick and even detailed my van. Will definitely come back and recommend others do so. Thank you Jessica and the everyone who worked on my van.

Had a superb experience here. Fernando was really helpful in guiding us through the process. Very friendly to us. Happy customers! Thank you Toyota of Poway.

Art is excellent as a service advisor. My only critic was waiting for my finished vehicle to be brought up took way too long. Id rather they call me for pickup when the car is actually ready to drive away.

It was my First maintenance and I had to replace my damaged Windshield. ART was the service advisor, he handled everything very professionally and on time. I highly recommend Him and Toyota of Poway Service Dept.

Peter did an excellent job! Professional timely response. Answered all my questions and got my car back to me in perfect working order in less than 48 hours. Well done, Peter! I appreciated that veteran discount! Kudos to Toyota of Poway!

I love having my car serviced there, have been over 5 years now. They will work with you to get the best on service needs. Art is one of the best people I like going to. Recommend him everytime. Very friendly, will go out of the way to help. Communicate with you to keep track of your vehicle while being serviced. Love going to Toyota of Poway.

Service was fast and easy. Would recommend if you want peace of mind with the work being done. I’ll be back!

Always a surprise fee the last 2 times I came in for maintence and despite asking for text / phone updates (they did offer it!) and when they called me to pick up my car and I asked if I owed anything, how it went, etc and it was a simple but pleasant Just please pick up your car before 5:30pm, everything went great but you might need new tires next visit! So, 1 star for lack of communication / surprise fees but 5 stars for the services they do & the people working are always nice when I check in

Brett and Art are AMAZING!! So friendly so patient and incredibly helpful. I feel so welcomed there, and they helped me find the best options for my vehicle. I will always come back to this dealership. THANK YOU!!

An excellent experience. If you have to wait for your car to be serviced, at least it should be with free coffee or hot chocolate, popcorn and freshly-baked cookies. Toyota of Poway has all of these. Gustavo was efficient, courteous and informative. I’ll definitely go back!

John rocks!Got in and out 1 hour oil change 10k service.Dont go to El Centro Toyota. 1- 1/2 hours inJust in line then they tell me 3hours! Ill never go there again:0(

Talk about a stand up group of people, the whole salesmanship thing is just not a thing here, the staff are super nice, and down to earth. Its really been a breath of fresh air dealing with these guys, I have zero negative to say about any of the staff or sales people.It helps a lot that Toyota sells itself, their reputation speaks volumes, and youre virtually in and out with your car within a hour or two. Painless!

JP was great! Very helpful and understands my needs. He puts in the extra effort for his customer service. His technician Adam was very nice and professional too. Thanks for all your help!!!

Wonderful customer service, quick service, highly recommend Toyota of Poway.. Brian from the service center helped me and took good care of me.. very helpful and answered all of my questions. Thanks Brian!! Will definitely be returning for my maintenance.

I have been taking my Highlander to Toyota Poway for the last three years for all servicing needs and have always walked out with a positive experience. The staff is extremely courteous, respectful, accommodating and flexible with scheduling service (especially with emergency situations) and the technicians are always spot on with diagnosis. Highly recommend this dealership and would certainly buy and service future vehicles here.

I bought a 03 4Runner last year in September they gave me a list of 20 things they had done to it. About a month ago the back brake started grinding so I took it to my mechanic and he informed me that the rotors and brake pads needed to be replaced so I had it done. I went home and found the list of things they said they did which included the back brakes I asked my mechanic if it was possible that they would go out in a year like that he said that would be impossible and that they were never changed a year ago. Moral of the story is if you buy a car here take it to a mechanic first and go over the list they say they did to make sure they did what they said. I’m very disappointed with the feed back I got from them after telling them what happened all they offered is to look over my car…..

They took care of the airbag recall and said they did an overall inspection, but I doubt it was very thorough. They recommended some random services and supposedly checked through a long list of things and marked them completed and safe. But they missed an obvious broken headlight that doesn’t even have glass, so I’m sure the rest of the inspection had the same attention to detail.

Excellent customer service from Peter explaining the what was going on with my car and what service my it needed. Toyota Poway exceeded my expectations with service, the work performed, and the Premium carwash I added on. Seriously, the car was spotless! Anyone who has had the pleasure of working with Peter as their service rep is most likely a repeat, loyal customer. I’m definitely transferring my service from the dealership I had originally bought my Highlander from.

Mike Lewis is the best. He always provided the best customer services. Therefore, I always asked for him whenever my cars needed services. I am very fortunate to meet him, and appreciate his outstanding services. Mike, youre the best!

Excellent experience with Irma and Letty leasing a new C-HR today. I really appreciated that it was haggle and stress free. So happy to drive off in my new car today.

Not at all impressed. I had an appointment at 10:20 and I was directed to a service technician who was the wrong person. My appointment had to do with a different person anyhow I waited a little over 20 minutes and finally Art my service technician took care of me and everything went terrific. so just because you have an appointment doesnt necessarily mean things are going to go great but when I finally I was talking to Art everything went smoothly.

I usually have a good experience but the last 2 times Ive brought my car in I didnt. Both times I had an appointment and had to wait 20 to 30 minutes before anyone came out to see me and I was the only one out there . And also I dont know how it should take 2 + hours for just an oil change. I will give you the benefit of the doubt because Ive been going there for years and have had good service before.

Service was fast an efficient. Everyone I spoke to was extremely helpful and kind. They did not try to up-charge me or sell me things I didn’t need. Great experience!

C/S is always great with customer seating for waiting with clients, coffee, tea, hot chocolate, magazines and TV podcast for entertainment. Gives very good ET of completion to allow walking across to strip mall if desired. Gives great preplanned service w/o any surprise additional charges.

I can’t recommend Toyota of Poway enough! Lionel was incredibly helpful and friendly, and really set me at ease throughout the whole process. He helped me find the perfect car that met all my needs. Ivan was also a pleasure to work with and made the whole buying process run very smoothly. You can tell he truly has the customer’s best interest in mind. The salesmen here don’t play games — the car buying process is very transparent and painless. I will definitely be coming back in the future and recommending this location to family and friends!

Great shop. They did an amazing job detailing the truck therefore I highly recommend one of their detailing packages. I just got some normal servicing done and the job was efficient and well done. No complaints here. These guys sre professional and easy to work with so stop by check them out!

Had better experience here than at the Kearny Mesa location

When I called not knowing if possible to get a service on Saturday the person on the other end was so professional and assured me service will be rendered what a relief and when I got there it too fast waited for 5 minutes talked with Mike Lewis he checked me in and I was out of there. Best customer service ever experience since I first owned a car 42 yrs ago. Thank you Mike Lewis God bless

Fast and friendly service. I was pleasantly surprised my car was done in 40 minutes for an oil change and car wash. I was expecting it would be a lot longer. Art, was funny and kind. Great service!

This was the best, easiest and fastest car buying experience I have ever been through. Not to mention the dealership was very clean and well organized for Covid safety!Our salesperson Tiffany was an excellent listener and worked very hard to get us everything we asked for and to make our experience smooth and actually enjoyable! We got exactly what we wanted and we are so grateful!Then our finance person Rosie whisked us right through the finance process in no time, explaining everything very clearly efficiently. She was very knowledgeable and clear about all our options and actually saved us a lot of time!Everything was so pleasant it was unbelievable. We highly recommend Toyota of Poway!

Service department is amazing. Great service. Called in for quite and Micheal gave me pricing and had parts in stock was able to come in same day.

Had an amazing experience getting my new Tundra. As soon as I arrived on the lot I was treated with professionalism and nothing but customer service. Poway Toyota not only beat the prices of anyone locally but made the experience incredibly painless. Leti my sales associate was knowledgeable, friendly and got me in the vehicle I wanted quickly. The finance team was kind and very informative during the process. I am 100% satisfied with my experience and highly recommend Poway Toyota as your first and last stop for your auto buying experience.

Haven’t brought in the car in almost a year. JP was very helpful and had my car serviced very quickly. A great experience overall.

I have had great experience at Toyota Poway for service of my car. Peter was my service advisor and he, as always, did a great job in informing me about the issues and what is needed to be done. He is very knowledgeable and very honest, which is perhaps the most that I appreciate about him. Service time was as I was told. Would definitely recommend service at the Toyota Poway.

We bought a used Toyota Truck for my son but have bought two new vehicles from Toyota of Poway over the years! Nice small town feel from them but attention to their customers needs and wants! I recommend Rob aka Bobby Mac in the used car side! Really great guy, he really made us and especially my 18 year old son feel special! Rob really wanted Sam’s first vehicle to be a memorable experience! Very impressed with Rob, so personable and professional! We Highly recommend Rob and Toyota of Poway!

Great experience! They couldnt initially find the issue based on my description, did a great job with communication and suggesting a resolution so that I left happy. Had me drive with a tech and found the issue asap! Didnt feel any sales pressure for unneeded services either. Ive had issues with dealer services in the past, being so pushy, but not at Poway! Ill definitely be back.

One of the best car buying experiences in 50 years. The staff at Toyota Poway worked seamlessly to help me evaluate the car of my choice, test it and then purchase it. From the time I arrived until the time I drove off was 2.5 hours! A record for me. The finance specialist helped me to get great financing and was very sensitive to my budget. Good experience from beginning to end. A special shout to Damian!

I was at the Civic Center and when I needed to leave my car wouldn’t start. I had roadside service jump the battery. And since I was in Poway I went to the dealership there to have the battery checked and eventually replaced. I am very pleased with the service I received today. My check in person was Jessica and she did a fantastic job keeping me posted on how things were going.The dealership was very busy but they got me through in a couple of hours. I certainly would recommend them.

Always reliable! Fair prices. Good customer service with John Saul.

These guys are great! Always helpful and friendly! And the bake awesome cookies for you! The waiting area is great...I wanted to stay longer! 😂

I love working with Art service advisor. He always try to accommodate my needs esp time frame. Thanks Art of Poway Toyota

I bought my car from this Poway Toyota dealership over a year ago. I came in for a tire rotation and too get maintenance check up. The dealership hooked it up with a car wash and a free tire rotation. I ended up needing a little work done so they sent me home in an Uber because I was there since early morning. Thank goodness for the extended warranty because i only had to pay a small deductible to get my car fixed up. My service advisor was Jessica Macias. She was very personable, friendly, helpful, and assuring. They’re waiting room had free drinks, Wi-Fi, outlets w/ desk, comfy chairs, and Tv. Overall this place makes you Beyond comfortable while your car is getting serviced. This location has a great team, thank you.

Today we had one of our best services at Toyota Poway. The service advisor, John Sohl, is the most trustworthy, customer centered, and knowledgeable technician you can work with. People like him make Toyota Poway a community dealership.

Super great experiance buying a new rav 4 hybrid.Tiffany helped us out and was amazing.Super helpful and this deal wouldnt have got done without her help.Tiffany went above and beyond to make this possible.Got a great deal and exactly what we wanted.I highly recommend you ask for tiffanys help.Rosey in finance was wonderful too.Highly knowledgeable and had us in and out in no time flat.One of the best car buying experiences weve ever had.If you are in the market for a toyota this is the place and the team to make it happen.

This is top notch there’s never been a more friendly, attentive and well run service center. The customer service is wonderful employees know you by name and really treat every guest with the utmost respect. Big thanks to Art. He’s a genuine, very good employee.

Art in service dept is great with customer service, 10 stars!

Great service. Friendly and helpful staff.

Very easy process. Call to schedule, drop off car and be greeted and assisted by friendly professionals at Toyota Poway. Got a call after a few hours and my car was ready. My second time coming back for routine car maintenance. Every experience is a winner. Definitely recommend this location.

If there were more than five stars Brian would get them! He was helpful, professional, funny, and knowledgeable. I would definitely recommend coming here if you need anything.

John Sohl was great. Kept me updated and was very knowledgeable with my vehicle. Service and parts personnel we’re great. Overall nice experience.

This dealership Is fantastic! From the gal at reception, to the sales peopl, the service guys, to the cashier checking me Out when I’m done. Everyone is polite and professional.When I see this level of service I know that the management is awesome!I bought my car here 10 years ago and I keepComing back here to service my car because Toyota is Powway is so good at taking care of me and my car.In fact my next car will be a Toyota and I will buy if from here.Thanks again!

I arrived for my 10am appointment and pulled in to the service center. About one minute later, another customer pulled in behind me and was greeted and checked in. About five minutes later I was told to pull forward. Another five minutes later I was finally approached- and told someone would be with me. So far it was around 1015. I explain what was going on with my vehicle to the technician, even though I had applied all the same information when I scheduled my appointment. So far Im feeling ignored but Im not upset.I sit at one of the tables outside and just relax- thinking it wont be but an hour, maybe an hour and a half.I was wrong.It took three hours for my technician to talk to me again. No updates. No oh hey were super behind, this is taking some time. Just flat out ignored. At this point I am upset. Three hours for a tire pressure indicator check- to tell me I have an irreparable puncture and need a new tire. I move forward with the service because it needs to be done, but at this point Im just over everything and want to be done.Another hour and a half goes by and FINALLY my vehicle is ready. I get my vehicle back at 230.4 1/2 hours. A little bit of communication would have made this a good experience, but at this point I never want to go back to the Service Center at Poway Toyota.

My service advisor is Trevor. He is the only one I will let handle my Tacoma. He is the best communicator in the department always telling me what recommended maintenance needs to get accomplished now versus what can wait and how long it can wait. He goes above and beyond accommodating each customer with specific needs. If you take your car to Poway Toyota, you’re doing yourself a disservice not requesting Trevor as your Service Advisor!

Mike Lewis has excellent customer service skills. Standard maintenance has been done well, and on time.

They had what we were looking for in inventory, the process was fast and we didn’t feel pressured at all. Lety was fantastic from the moment she greeted us outside. It doesn’t feel like a large corporate dealership and the employees seem to be happy which is always a plus!

First I want to say thanks to Jessica - a very pleasant person to work with today.Brought my Camry in for excessive “road noise” while using hands-free. The road-noise is still there so I’ll be bringing it back.

The crew at this dealership are awesome! From Tina Perez and Ivan Escarcega and the young lady Valerie financing! And there were few other people there that I did not get names from but very helpful always smiling Made me feel very comfortable and they did not pressure me whatsoever they gave me my options and I made the right choice to go with them. got myself a 2018 in Camry LE super excited. I will definitely spread the word by mouth to all my friends and family. You feel confident you made the right choice by going to Toyota Poway.❤❤👍😷😎🙋‍♀️

We just bought a car from Toyota of Poway. They were super friendly and helpful. They made it painless and quick as well. From start to finish. They helped with our trade in and got us in the car we wanted at the price we were comfortable with. Thank you for great experience.

This was My first time visiting Toyota in pow way. My experience was absolutely enjoyable and wonderful I couldn’t of asked for a better experience and I’m really appreciative of the service I received and professionalism that was bestowed upon me. Although I have a Toyota dealership closer to me I look forward to doing more business and sustained business with Toyota of Poway Thank you for the experience..

Art was super helpful and very professional. He answered all my questions. He also introduced me to Ricardo (tire specialist who answered all my questions and recommended some tires I was looking for.

Excellent service! We got a flat tire and had the pleasure of meeting the tire specialist Ricardo Lee. Very nice and polite man and put our minds at ease and fixed the tire up super nice. We are really grateful of his work and kindness and how fast he did his job. Super thankful!

My first time going to the Poway location and I have tried 2 other Toyota dealerships (Escondido and Toyota Norm).Before I could even park my car I was already greeted by someone when I entered under the carport for car my 10k miles maintenance service. I was introduced to “Panther” better known as Gus. Already you can get the sense how well everyone worked really well with each other by having nicknames for each other!I felt like I walked in to Trader Joe’s or Starbucks by their comradery, but at a car dealership!They introduced their name and title to me andguided me to who I needed to speak to. Not only was Gus professional but so were the rest of the team. I was amazed and I am so happy I found them. They are worth the extra mile to get great service! THANK YOU!!!

I had a 10AM appointment, which I was a few minutes early for. I had been told that it would take about 1 1/2 hour for the service. When the person took possession of my car, he asked for my cell # so I could be notified when my car was done. I said I would be in the waiting room, but gave him the cell# anyway. I asked directions to the waiting room, which he gave. At 12:10, he happened to notice me in the waiting room and said my car was finished. When I got home, I realized that my car had been ready at 11:20. I was told that he tried to call my cell, but it wouldnt go through. So, he left a text on my home phone. He never came into the waiting area and called my name, as other people had done for their clients. This would have been a 5-star review, if I hadnt been left for an additional 50 minutes in the waiting room!!!

I had a wonderful experience here, from my salesperson Dan to my financer Toby. I waited for my car to come in for 3 weeks and was in regular communication with Dan to make sure I had everything and every other dealership I went to shop around, said I was probably not going to be able to get the car for what was promised to me. Dan and Team definitely delivered on their promise and I am so happy with my purchase. Sometimes you have to have a little faith in people. Thank you all!

I had my Toyota Camery Hybrid serviced at Toyota of Poway for an oil change and inspection and realized I needed a smog certification and called The dealership for Jessica and left a voicemail and she called back and assured me that it would be done and care of it. Her calm demeanor and great customer service will make me return for service. Thank you.

Toyota of Poway typically has good service, but my recent visit was not one of them.Quoted two hours, it took almost 4.5 hours before everything was done.Quoted an increased rate (ok, the new charges were probably necessary but padded at a dealership), but they forgot to add taxes which added more to the cost.Cashier couldn’t explain the extra charges, kept shuffling papers waiting for the answer to appear, then finally asked me to go back to my service advisor, instead of calling him.I was not a happy camper when I left.

Worked with Dan to get a Toyota Rav4 Prime.He was a good person not like others lots where it feels stressful and you just want to leave. He took his time to review all my alternatives and reviews everything for me in simple terms to make a decision. Im glad I purchased the RAV4 here since I always go to this Toyota to conduct my car services. I will pass on the good word to my co-workers who also work close by. Thanks again Dan and to Toyota of Poway.

Service was fine. Their response time was average. Their bumper to bumper service policy was terrible. Only two years or 5 maintenance services in two years and if not used within 2 years, they automatically cancel the unused ones. Pricing as expected from a dealership service was overpriced. They even charged for the paper seat covers they use. There didn’t even seem to be an attempt at trying to keep the customer happy. I have no interest in servicing my cars with Poway Toyota Service again.

Mike is the most dedicated, professional service advisor I ever worked with. His friendly demeanor, meticulous follow up and patience to explain the issue made me a loyal customer to Poway Toyota

They did an amazing job and were very friendly. I was in and out of there in less than 2 hours. I bought a 2018 Toyota Camry Hybrid for a very good price. Dan Pasenelli is an awesome salesman and very knowledgeable about most cars, not just Toyota’s. Valeri made the financing quick and painless and did not push any extra services, but could answer any questions I had for her. Thank you Toyota of Poway. I will recommend you to anyone I know that is in need of a car.

Services are adequate. The service advisors are usually annoying and typically try to up-sell you on multiple things per visit, even useless things that are unnecessary. My AC works just fine and they wanted to charge me $160 to clean it

Thank you, Luis - for making my car buying experience yesterday at Toyota of Poway extremely pleasant. You got me quickly into the car I wanted at a fair price. The deal was wrapped up professionally and in record time!

Today, I received a recall service through Jessica at poway toyota, and she was so kind and nice that I was so happy. I am satisfied with all the services today. Thank you!!

My first and very own personal car buying experience was unstressful and successful  made possible by Toyota of Poway car dealership. A big shout out to Mario for responding to my first inquiries quickly and continually follow through with all my Q&A concerns through phone calls, texts, and emails.  Mario did welcome me like a VIP and I began the process of drive testing, loan application, and he eventually initiated car detailing.  Also, Id like to make it known that Ivan, the sales manager, was instrumental in coming up with a competitive price on 2022 Toyota Corolla SE.  I highly recommend Toyota of Poway for their exceptional customer service.  Now, I could finally say that I am the proud owner of 2022 Corolla SE.  Thanks Poway!

Jessica M. in the service department was very helpful throughout the entire process. Went in for a tire purchase and an oil change and everything went smoothly from setting up the appt to picking up the loaner. I was able to have a loaner for the day so I didnt have to sit it out at the dealership.

It was so fast for us to find the car that fit our needs and our budget. We worked with Damian and he was very helpful and friendly. Had a great experience through the whole process!

Highly recommend this car service dealership, they’re efficient and trust worthy. A big thanks to Peter in service, who truly helped me get my car in better shape. I was driving to SD for wedding planning appointments and my car decide to brake down on the way there. He took us in immediately, made us a priority due to our unique dilema and made it all happen with the rest of his team. I would come back in heart best!

First visit to this shop. Very organized check in. Plenty of seating, both inside and out. John Sohl was my service advisor, his level of customer service was A+. Will be back !

It started from the entrance to the service door. Lots of cars, in line. But it goes fast. The attendant, Sebastian, answered all my questions. Handed me a bottle of water and moved the car in front of me. Then to the lady behind the desk, Jessica. She wrote all my requests to be done. Then waiting time. There are seats and TV to watch. Social distancing and masks are observed. Then the work was done. The cashier man is nice and out the door, the other attendant gave me another bottle of water. It took around 3 hours, but I was comfortable.

A humble note of appreciation for the quality service provided by your service staff *JP SORIANO* today. HE WAS Very Helpful, Kind, and Most of All HE Treated us as we are In HIS Own Store. We always like HIS warm welcoming style, positive attitude, clean appearance, and the willingness to provide help in a kindly manner.THANKS..

Peter was great . I was a first time customer as Im new in the area. My only concern was that I was left alone by my car after an initial hello for over 5 minutes. It wasnt busy and many employees were walking past to get lunch at the food truck. No one asked if I had been helped. I felt a little lost until Peter came outside and took my information. At that point I was well taken care of.

Quick and easy. Love their waiting area. Coffee, cookies, popcorn are free while you wait.

Mike Lewis and the Service Team always treat me with sincere politeness and genuine care. Today I came in after a 4000 mile trip for a check up and oil change. They checked everything and told me about the next steps to keep my traveling partner working.

I had a great experience with the Toyota of poway they replace my brakes . Jessica she explained very detailed to me about the process plus I got lift rides from dropping off the car and when picking up my car !.

Rob McCallister is very professional Sales Representative to his customers. He took care of me from the very beginning up to the end of the process. I’m very satisfied with the outcome of my experience in Toyota of Poway, TOP should be proud of him. Definitely will recommend him. Flying colors to you Rob.

All was good. Got an appointment at the last minute. Was finished when they said it would be.

Good service. Could have better waiting area with more comfortable chairs is waiting for 1-2 hours

Everyone was incredibly polite and straight forward. I always get anxious changing service centers (I purchased at El Cajon and went there for years before going to Santee for a few years and now I am in Poway) but this location was the easiest for me. The texting format and digital confirmation of the EXACT services I wanted done where it allowed me to opt in to extra services or delay them was incredibly helpful and convenient for planning what I needed done versus what I had time to do and I never fell out of the loop. JD did a great job helping me along with the rest of the team at Toyota of Poway.