Needed a unit quick. Website says, “1 climate controlled unit available.” I make the reservation. I show up. Woman at the desk says “no, that’s just the website, we actually have no units available.” What’s that about? Now I’m stuck in an emergency situation with no way to store my belongings. Fix the website, and fix your employees attitudes while you’re at it.

I came in today to rent a truck that I had reserved via call center and “THE MANAGER” Claranette or whatever her name was told me that someone else had rented the truck after I reserved it a half hour over the phone. So there wasn’t another truck so that means I drove all the way there for absolutely nothing. Very disgusting attitude from the employee and disappointing service from u-hual.

If I could have submitted with 0 - I would have. The frustration level with this place - and in particular the General Manager is extremely high. I never write reviews, but with the arrogance of the General Manager, combined with the lack of accountability- I felt obligated to leave a review. I arrived today for the 3rd appointment to have a Hitch installed - only to find out again - parts were not received. When I said this is F*ing unbelievable the GM told me he was cancelling my appt - and the store did not wish to do business with somebody directing profanity at him. Really ? He persisted in arguing with me - refusing to reschedule - and insisting on refunding my card for the deposit - but I refused to give him the card - and I asked for an escalation point to discuss with somebody mature, and customer service oriented. I have never been so frustrated at the collective incompetence - and the arrogance of the store General Manager. PS - in prior dealings the team has always been professional -the General Manager in this case could take a lesson from his team working the store.

Let me start by saying this place doesnt even deserve a one-star. I better you or customer for a while now Ive been renting a storage unit for just about a year. U-Haul is also install a class 4 hitch on my pickup truck also install Brake Controller wiring and work was good. I traveled from Florida to New York and was going to move some stuff out of my storage unit and give some of the items to my family members. I went to the Poughkeepsie store to rent a trailer and had reservations to pick it up. upon arriving to the store my wife with executing the pickup and the woman began to Badger my wife for an address and I stepped in and ask the lady why do you need to know where Im putting my stuff. The person behind the desk became very nasty. She then would not rent me a trailer and walked away from us and ask to help somebody else. At that point I asked for a store manager and she said I am the store manager and I dont need your business. Was by far the worst experience from any retail store that I have dealt with. I will not be going back to U-Haul for any of my needs in the future/ follow up, posted 8/ 11/19. My wife recieved a phone call from a representative from U-Haul. The follow up phone call Im assuming from a manager or a customer relations expert really went no better. The person on the other end began defending the manager and kept repeating the managers report then we would not give an address to where we were taking the trailer, we had full intention Im giving an address. They did give us a $50 credit for reimbursement of the reservation. We did not ask for any money. The person on the other end just wanted to take the side of the store very disappointed

POUGHKEEPSIE U-HAUL: HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. I had a trailer hitch installed and trailer light connection installed a the Poughkeepsie NY U-Haul on 7/20. Last night, (7/29) I had backed the care into the driveway and went in the house. I had to go get something out of the car and I went outside. It was dark and I noticed the green LED lights under my bumper, even though the car is COMPLETELY OFF and locked,I looked closer and saw that lights on the hitch connector were ON, no keys in the car or anywhere near it. Even though these are LED, I realize that this has been draining my vehicles battery for a week. If i hadnt backed in the driveway and gone outside in the dark, I never would have noticed until my car wouldnt start. I called U-Haul NINE TIMES TODAY, I spent over a total of over an HOUR on hold today, not only did no one EVER answer the POK phone #, the two times the call center picked up, they said would send the POK manager a message to call me ASAP, no one EVER called me back. SHAME ON YOU U-HAUL!

Its awful that the company doesnt prorate your time there, having to pay $180 for a storage unit you need for all of five extra days is pretty much robbery, and when I called to find out if the storage units are prorated I was simply told no you have to pay the whole thing and then hung up on.

Hands down the worst experience I’ve ever had customer service is the worst no one seems to know anything or take the initiative to want to help I wish I never put my stuff in storage there the night I went to put my things into the storage there was a homeless person blocking the keypad to sign in with a bunch of garbage Damien from the call center completely ignored my requests and transfer me over to a place where he knew there was no one to help never again will I spend money with U-Haul