Had my 95 year old mother with me to buy a printer. My husband and I searched for 15 minutes to get someone to page someone for help. Waited another 10 minutes for help. No place for old mom to sit and rest her painful back and legs. Store was minimally staffed and I will not go there again.

Aden helped me with my computer purchase and was awesome for me. He guided me through the process and helped me get all set up. Very Friendly store. Thank you Best Buy and Aden.

Aden who works in the computer and printer department has literally the BEST costumer service Ive seen in years. Hes an angel, hes so sweet but also very honest about the products and thats really good because sometimes employees will tell a customer to just buy this one thing cant explain much on it or why its the best to get cuz they just wanna get rid of you and get the sale and move on. Where as Aden did not he took his time with us and me and my roommate had an all around great experience at Best Buy in the Poughkeepsie Galleria with great customer service from their employee Aden ❤️❤️❤️❤️❤️

Typical best buy. I say in 6 months it will be closed

Needed a cable to connect my phone to a new car, they had what I needed. What more can I say. I will mention we bought two appliances from the company working within that store recently, within the last 6 months anyway, and theyre both fantastic. We bought a new refrigerator as well as a new six burner range, both are General Electric products. Our salesman was George Lukacs, and we cant say enough good things about him!

Whole world of electronics! Anything from TVs to video games, you named, great store!

It was a decent experience as it is one of the last major chains that you can get computer parts, electronics, hardware and even some software. But it still feels like you are searching for assistance with the vastness of the location. I give them credit that each section is clearly defined.

My mobile phone died! Verizon couldn’t help me since it was an apple phone. Ran to Best Buy where the Geek Squad quickly diagnosed the phone as done and sent me to Chris P to find a new apple phone. Chris was a true professional. He asked my requirements and found me the perfect phone. He set up my new phone, found me the perfect otter cover and clearly explained my coverage options. We were in and out in about 30 minutes. This was an amazing experience. Excellent job Chris.

Geek Squad employees Mohammad and Steve both did a phenomenal job, both deserve a raise and should be elevated to manager. I could not be more satisfied and proud of them. They were also very respectful, patient, and determined to make sure I got what I need taken care of.

Easy to get to. Plenty of parking

I ask a lot of questions, and can be very indecisive. The two gentleman who helped me were extremely helpful, friendly, knowledgeable, and patient. I am VERY happy with the service they provided.BIG THANKS to Zachary and Walter for the 5 star service they provided. Im sure everyone is great, but seriously, if you want top notch service, see one of these guys, you wont be disappointed.

Great customer service and a place that I can go hang out in practically all day

Their cell phone department has great customer service..shout out to the manager of that department

Customer service was great young mans name was Aden. He was very good and he answered all my questions he helped me and I was in and out of there very quick

Pedro made my experience spectacular. After dealing with an obnoxious team member as the General Manager he stepped in and rectified the situation. With such great management at this store I will always shop here.

I think the prices are high here the products are good but prices elsewhere are cheaper thats my view

There are not enough people on the floor to help everyone. The people that are on the floor are unfriendly and seem put out when assisting others. Multiple times I heard staff complaining about the people they had previously been helping, especially when I was waiting for the 1 cashier to check out the line of people I was in at the registers. In some categories, like appliances, they appear to have an over abundance of goods, but the section I was looking in, computer accessories, there was not a great selection. Overall a really disappointing store I will happily avoid.

Pedro was amazing really appreciate you thank you! Excellent customer service definitely will come back now after he resolved a difficultly I was having.

The Clerk at the pickup counter was great. Very personable. This best buy looked clean, well stocked and there was great customer service.

Waited 20 minutes to get help, I eventually left without making my purchase. Went to Target instead, immediate service

Looking to purchase a printer/fax machine. Sales lady, Sharon, extremely helpful. Very informative.

Nice to be able to touch items rather than just reading about them. Despite the stores size, they are quite limited in computer and surround sound options. Tons of laptops and tv screens, but little supporting peripherals. Staff is un-knowledgeable and pushy for a sale.

Kevin was extremely knowledgeable and through with our TV purchase!

This is where you go to get your electronics. Good prices.

Nice and knowledgeable Sales Reps. Just didnt have what I needed today.

Great tech Dept. Salesman helped me get the best deal on a tablet. Didnt realize there was a sale going on but he directed me in the right direction.

I am so glad I got the Geek Sqad to go with the entertainment system I bought. After 6 months they came to my house and repaired my home entertainment system. It’s the best warranty service.

Very Nice park. Some parents not following safety protocol by playground around children.

Ordered online and picked up all less than 1 hour. Excellent!

Not been in store for a long time, it looked cluttered. The people were no help. Left store went amazon and got what I wanted for less money.

The store was very clean, and fully stocked. Associates were very helpful. I got everything I needed.

The delivery of my order was cancelled on the day of delivery. I found out only after spending an hour on a chat session.There is too much competition in this space for companies to treat their customers in this manner.

Always clean and stocked! Associates always super helpful.

Just made a purchase at the Poughkeepsie store and was looking for survey link on the receipt but there was none. So, I want management to know that they have a very fine employee in Angie. She walked me thru buying a set of earbuds for my cell phone. I am a very cranky old lady and hard to deal with, I know. She exhibited both patience and professionalism and I left the store happy, having found the right electronic item for me.

The staff that I encountered were all very polite and helpful. Josh in installation is fantastic. The reason for 4 stars is their phone system is horrible. No one answers, ever

One starfor not receiving phone calls at the local.store. One star for making it difficult to speak to an operator nationally. I wanna just press zero and speak to someone. Thats all. Dont waste my time with blah blah blah. People have busy lives.

Delicious food 😋.Italian cousin also very good sea food.Family style with additional rooms for private parties.My favorite place for 44 years now.Best cooks and servers.you feel you are treated as a member of the family 👪😀😋🙌😊😄

I appreciate the sanitizer, and being greeted at the door. I hate that I have so much trouble finding help. Its like the home depot of electronics. The signs all say ask a blue shirt but 3/4 of the employees are not wearing the blue shirt. Once you find someone, they are helpful and friendly though. Ill still go here when I have to but only out of necessity.

This is the place for my highly technical hubby...he could spend hours just putsin around..keeps him outta my hair hahaha

Great dealsReal nice employees

I was impressed by their selection. And the staff was friendly and helpful. I bought a computer and I checked online, I really only wouldve saved a few bucks by buying it online as opposed to at their store. Its a great place to see a lot of electronics in action. Just be wise about the prices. Do your homework.

Ive been there to buy a new phone. That department is very efficient and the staff is cognizant of you standing in line and gives you attention. They are helpful, friendly and the deals are great. Great customer service.

Lots of stuff from kitchens to radios. Good selection, fair prices.

Would love to give 5 stars. Online purchase and curbside pickup was a perfect transaction.But...I have been calling for 3 days. I cannot speak to a human. The message said to do an online chat. After literally hours and days of holding on the phone, I did the chat. During the online chat, she realized she couldnt help me so, she then told me to call the store....which was what I was doing for 3 days. She gave me another number.I called and got that same non human voice telling me to hold. After a short time holding...I heard the voice a real person. Literally, after 4 days of calling, hours holding and online chatting, FINALLY, a real person.She made an appointment for today with the car electronic Geek Squad. FINALLY, I can have the issue resolved.But no...Today I get an email that its cancelled.Online purchase and curbside pickup...5 stars.Phone communication...0 starsHonoring a service appointment...0 stars.

Curbside process was great. I bought on line and went to store and parked in a spot for pick up.. Clicked on button Im here and entered the spot #. Received text message when they were coming out. They loaded 50 TV for me. Really convenient! And Yes they wore masks.

I had bought many items in the Kingston store.and had a best buy card paid on time all the time.well they have these promotions no interest for 18 months.well if you dont pay it off in the 18 months they charge you interest on the whole amount you paid for it then without notice they charge it to your card.called customer service spoke to a women named Kiki and told me you have until August 1 to pay 454.00 dollars then they would take it off.iasked how about the 15 of August she said in a tone in her voice NO!!!!!.THEN WHY ARE YOU CHARGEING ME THAT INTEREST IF ITS NOT DUE UNTIL AUGUST 1ST.And they closed my account since its closed they will not get a dime unless they fix this.not happy and I will 100 people about it.

Absolutely amazing experience. Went to pick up a highly sought after gaming console, 5th edition, and not only was the purchase SUPER EASY compared to other stores, but the pick up went smooth and problem free. Im a best buy consumer for life now.

I work here Everyone is Pog ngl

Bright and friendly staff. Staff was very knowledgeable in the laptops department and offer different options at different price ranges, and explained the difference in specs. No long lines either.

I sometimes enter the mall here since the bathroom is closer to the entrance than the mall bathroom. Bathroom is usually clean.

Poor customer service. The older gentlemen that works behind the desk at Geek Squad was absolutely rude to me after he provided me with inaccuracte informatin and misguided me about my warranty on my laptop. I will NEVER buy from Best Buy again. Amazon it is.

After purchasing a new microwave online from Best Buy, which had the best price among many retailers, we were easily able to arrange for curbside pickup, using the Best Buy app on the phone. Using the app, we were able to notify the store that we were on our way, and then again let them know that we had arrived. They brought out the box in 3 minutes. Very smooth and easy experience.

I had purchased an MPG player at this Best Buy, but was having trouble loading music onto it.I went back to BB and two sales-persons, without any hesitations, analyzed my problem as being a connection cable issue. They COMPLETELY SOLVED the problem!!!I was so happy!I cannot say enough about this store.Highly recommended.Rich3/7/21

Very nice place to shop good service

Employee was quick and helpful in acquiring the product my son required on top of the display in computers.

Tech in Best Buy in Gallery Mall dont know how to set up game console to TV. When you ask theyre name on phone . She hung up. I bought tv at Best Buy no instruction in box how 2 hook up game console and on tv instruction doesnt work . I bought HD cables, color cables, cables. I bring back the tv. Waste of time going there. 👎👎👎👎

This business located in Hudson Valley is off on the side of the road and it is pretty good. When I arrived there the wait was pretty long because they were many outgoing orders due to the pandemic.Just to let you know, the weight for my food was not an issue. I knew that there were many people calling in because of the pandemic.Staff was pretty friendly, and the area was well kept. There were customers there and it appeared that they were enjoying themselves.It was friendly and the food was pretty good. I am looking for a place that when you do pay premium, you do get a lot of side orders with the main menu. This way I dont become hungry after I eat. Otherwise, come, try to food. Smile!

Its best buy, if you been there, you know.

They had to sell me what they had not what I needed. Let the fun begin

Products are taking a hit.since covid started theyve used it to stop stocking there shelves. You order items and they never have anything in stock. You always have to wait at least a week.

I hated this store!- parking lot was the worst, confusing & scary.- took almost a half hour to get a salesperson to talk to us.- prices were $10. More than Amazon prime, and not in stock!- overall...It sucked!

Tech got my earbuds working -- no charge. Genius. Thanks.

I live Best Buy I usually buy online and then pick up my order. This time I walked through the store with my daughter. She found something she wanted and then price checked it on Amazon and was able to save 30%. The girl looked it up on her phone snd issued the discount right there.Its a very big store I found there prices fair and I still buy 85% of my video games there to get my gamers 20% off discount on all new games.Plus take advantage of their open box specials they usually have great deals. 8f your online look near the price it should tell you other prices some might not be close but the can ship many of it.GOOD LUCK

Good selection of electronics, of all kinds. Over the past few years Ive bought an 85 inch TV for me, a drone, and a gaming computer for my son. Thier prices are Reasonable. For the most part knowledgeable sales people.

I wanted to buy a 3 plus hundred dollar radio for my car you had it but could not install it until end of next week September 1st to long so I guess I will shop in another store

The sales rep Maria was absolutely so helpful with my great purchase I was totally satisfied

Mike at the Poughkeepsie, NY store was very helpful and informative. I was very grateful that he was so efficient and knowledgeable at his job.All the staff I interacted with were very friendly.

Ordered online, ready before I was. Staff at pickup were absolutely great, made sure it was securely loaded in vehicle and that we had no questions before we left.

A well stocked and staffed best buy

Great store but they didnt have what I was looking for.

Great quality in all electronics and much more... Although somewhat pricey.

Has the stuff you need. Customer service isnt the best but where else are you going to go? Convenient location. Plenty of free parking.

My representative today Floyd was a amazing help. My son and I were there today and looking for my wifes last present. She asked for a tablet and with her having a old iPad she doesnt use much I was not sure which tablet to purchase. After Floyd answered my questions and not rushing me to purchase I knew he was the one to not only lead me in a good direction with tons of knowledge but also what was the best fit for my wife. Thanks again for amazing customer service!

Excellent stock. Love the curbside Pickup. Staff quick and friendly. Easy to order and pickup. Great prices.

I enjoyed my experience at best buy in Poughkeepsie The customer service was good and they were right on top of things I highly recommend this store

Best buy stole my baby and gave me a carrot in return.

Bought a chest freezer. Staff was helpful and brought it right out. Helped load it into car and took time to explain we should wait to plug it in until next morning since we carried it on its side.

9/25/2020: I would like to write a nice review, but I cant give more than one star because I never got the chance to speak with anyone or buy anything. Called yesterday... tried again today; same problem! Auto answer system said three minute wait time but after 42 minutes of waiting today, and 30 minutes yesterday I just needed to hang up....10/29/2020: Update - I have changed my review to two stars... After reaching out by email I was contacted by Walter, a helpful sales person. Walter spoke with Geek Squad and told me the 32:9 computer monitor would work with my Mac Mini. I bought it and it doesnt work. One month after my initial review, Im on hold again trying to get support before I take steps to return the monitor. After 36 minutes on hold I was transferred to the Geek Squad and then disconnected. I have now spent 2+ hours on the phone and have not been able to speak with anyone at this location. However, Walter the sales person promises to call me later today. It should not be this difficult.

They have removed all but one movie rack. Used to be the place to go to get movies not anymore ill have to go back to walmart now

In and out. Found everything I was looking for. Clean store.

Salesmen have to learn no to be pushy with customers, offer help, describe items, move on. Do not make customer feel as if purchase has to be made

Always have to wait 5+ minutes in the checkout line regardless of how busy the store is. Staff is hit or miss in terms of greeting and helping customer. Checkout lines are always held up by some kind of customer complaint or technical issue. Always some kind of obnoxious alarm going off from the store products, too.

Loved it! Great staff members, great service. Worth the trip, also the car pic I posted was because I found parking right next to it by the entrance, the owner might be the manager or a VIP in there. 😱

Sales person reluctant to provide help...to interested in personal texting to help...went right back to texting almost as if I was bothering him. Not professional. Im disappointed.

Cook cutter Best buy experience. Nothing to write home about, but at least theyre consistent

Worse customer service I ever encountered. Bought a TV there, got it home and the screen was broken. Now its out of the box, my wife cannot carry it down the stairs. Was told not their problem, I need to figure out how to return it. I will return for a full refund

I love this store. We brought our cell phones there

Well I’ve visiting The Buy Buy Poughkeepsie for at least 10 years but today The worst experience bought some Batteries for my Car remote but one set specifically for my digital tire inflator open it only to find all batteries defective went track into store explain what happened was sent all over the store because Nothing stated clearly where customer service is finally got to a manager Karen after explaining to her I bought three packs of batteries and two packs are defective and I like route or replacementBut not the same brand Energizer she start acting as if I’m trying to steal two packs of batteries which I had a receipt for six dollars each I did retail for years never have I seen so much in experience in customer service explain to me that if I open the batteries and even though they were no good they do not except them as return I guess from this day forward I will be shopping on Amazon thanks

Had what I needed.Knowledgeable personal

Friendly service and very helpful

The Kingston Best Buy is only open on weekends, now and will be closing soon. I had to travel to the Poughkeepsie Best Buy to look for a laptop computer. The choices were not good. They were either out of them, or the prices were higher then I wanted to pay. I finally found one and have to wait on shipping. I dont blame the store. The person who helped me was very nice and helpful. Kids going back to school, and the effects of the pandemic are to blame.

A safe place to shop in the context of Covid. Very gracious service. The staff went out of their way to be of service. Needs were met quickly and I was in and out in a reasonable time. Very humanizing! Very helpful!

Awful. Buyers beware when buying a phones at Best Buy. They tell you anything just to make a sale. They dont tell you up front after you pick your service provider they have nothing else to do with you. Your to go to your cellphone provider for any issues, complaints, how to use, and payments. There phone coverage insurance doesnt cover for lost or stolen phones. Theyll say yes, just to make a sale. Your only covered for damage of phone. I recommend just to go to wireless cellphone provider where your 100% protected. Not just a sale of a phone. If had I known this I would have never brought my phone through Best Buy.

They have hand sanitizers station throughout the store, so that you can sanitize frequently as you get hands-on with all the latest devices. Staff are helpful, and yet not intrusive. This store has a bigger stock than the one in Kingston

Place is pretty huge located in the Poughkeepsie galleria. Has electronics, appliances, etc.

Its been good 🙂

Its a great best buy one of the best I have seen but definitely needs more employees to walk around and help customers

Dont have newer models of mid price TVs on display only high end ones

Stop wearing masks. Enough of this already

Customer service was terrible over the phone.. Totally different story when I went there. No issues at all in person