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Advance Auto Parts
6169 Cressona Mall Rd, Pottsville, PA 17901, United States
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Advance Auto Parts
Comments
Jo
Review №1

Always have what I need at a great price. Very helpful if you need help. The best part theyre open on Sundays. Seems to be the day that I need a car part.

Je
Review №2

Had some trouble installing my wipers and the technician was very patient, knowledgeable and helpful. She got both wipers installed for me in the parking lot and was a pleasure to deal with. Thank you for great customer service!

Ro
Review №3

Very helpful staff that is patient with people like me that dont know a whole bunch about cars.

Mi
Review №4

Terrible customer service at this store. Lack of help you get from these employees is unacceptable. Too many other parts stores around I am sure would like my business.

ri
Review №5

Top notch service, and quick install. Installed a battery for me when AutoZone wouldnt. Salesperson had the old one out and new one in in less than 15 minutes.

Do
Review №6

Very helpful and friendly employees. Love this place.

Br
Review №7

Kyle is the best thing that happened to this place because I can finally get real help here! You got questions, need advice,explaining anything,how to install, or where to go to get the right parts if they cant etc he helped and it was all without ignorant comments about being a female like every other parts store around!! 👩‍🔧

An
Review №8

Beautiful clean well stocked store with good people eager to assist you.

Lo
Review №9

Staff is amazing and helpful. Brian goes beyond best guest services practices with helping me buy proper fitting parts for my truck.

Jo
Review №10

My place when I need parts for my vehicle and almost all the time they have what I need in stock already there and I order online its simple and easy and I go pick it up at the store its a great place

Ry
Review №11

I stopped in today to get a battery tested that I had replaced back in January. The battery ended up being dead and the tested said to replace. When I provided the receipt I got with the battery when It was replaced I was told that the battery I brought in and the battery on the receipt where two different size batteries. When they questioned the employee that did the battery replaced (which I was told was new at the time) he said he cant remember something that long ago. So I was told that since the battery I brought back was different then the one on the receipt the best they could do was give me $10 gift card for turning in a bad battery.This seems like a complete rip off just from a new employees mistake of giving me the wrong battery. I guarantee if they still have in store camera footage that goes back that far they would see the battery I was given at the time was the same dead battery I tried to get replaced.I would definitely NOT recommend this Auto Store due to the inexperience workers and the other staff that are unable to try to find a way to fix a situation that a new employee had made.UPDATE -After contacting the Support Center I was told that they were gonna get in touch with the stores District Manger contact me though email but it has been a little over 2 weeks and I have heard nothing from them.

Ke
Review №12

Good prices and good people and good parts

Ta
Review №13

They gave me excellent advice

Jo
Review №14

Today I went to this place to change my alternator because it was faulty. and an employee named brian didnt want to change my alternator. He told me that he cant give away pieces. I dont want anything for free, I just wanted to change my faulty alternator. I just went to another advance and without hesitation they changed it. Brian, you only know how to deal with a computer, you dont know mechanics.

Ta
Review №15

Bought battery online. Went to the store to drop off my old battery and pick up the new one. Never refunded the core charge. Called customer service and they told me that there was nothing they could do. Lost$25. Plus the battery is not even a year old and it has left me sit 3 times in the last two weeks.

Jo
Review №16

Despite the fact they were getting ready to close up they still did a brake return for me and help me find some other products I was looking for. The staff always seems to be as helpful as they can be.

Fl
Review №17

Very helpful and Kyle and the other guy knew exactly what they were talking about I actually returned parts at AutoZone and went and got them at advanced in Schuylkill Haven Pennsylvania and I would definitely recommend anybody to go there

Bo
Review №18

Great variety of cleaning items

Fi
Review №19

Always knowledgeable and super helpful people here!

Ra
Review №20

Good stuff but slow at register

Ti
Review №21

Friendly staff and fair prices. I like to order online using a coupon code. This way the items are waiting for me to pickup at the local store and Im able to save some money too.

Dr
Review №22

Always helpful! Im a duh when it comes to fixing car problems.

Da
Review №23

Great customer service

Mi
Review №24

Got oil for my car here, it was very expensive for a quart.... staff were friendly and polite.

Al
Review №25

Amazing service

Kr
Review №26

Always take the old part with you.

Li
Review №27

Had to wear a mask..clean inside..customer service was excellent by Kyle..good visit

Le
Review №28

Has always been a good place to get what I need for my vehicles.

Bi
Review №29

Very knowledgeable staff. Very helpful! Kyle was very helpful and courteous. Thanks to all.

Bo
Review №30

Worker installed my wipers! Great prices and service!

De
Review №31

Needed wiper blades. Put them on for me. One wiper blade arm was stripped. Ordered me a new one and installed it for me. Manager on nice. And many thanks to worker that fixed my wipers. Very knowledgeable and patient men there.

Re
Review №32

Employees are very helpful and friendly. Irs my go to place for my cars

Kr
Review №33

Good service!

Ja
Review №34

Its not a bad place. I think its better then Autozone at the moment

Sk
Review №35

Had the pleasure of having dave i think his name was and Ryan perfect service

Co
Review №36

Always takes a few minutes to get some assistance but they were helpful and had parts needed in stock

Sh
Review №37

Order a part online for store pickup (it was for my son’s jeep). It was ready almost immediately which is great. When I picked it up, the box was taped shut with clear shipping tape & I should have checked it out right away. So, I took the part home, gave it to my son & off to work I went. My son calls me later & says the part isn’t right, because it was a USED & BROKEN part that someone had returned!!! Apparently when someone returns something they don’t check what’s in the box. I called the store manager who was apologetic, but says he’s not responsible for what comes off their trucks. I’m sure they don’t ship used parts from their warehouses. Total waste of my time going to that store! Buyer beware!!

Na
Review №38

Everytime I go there they have what I need. Pretty decent prices. Nice staff.

Ro
Review №39

Great customer service..

Ja
Review №40

Went in for a new battery. Staff was very helpful in getting me the right one and installing it in good time.

Jo
Review №41

Helpful and knowledgeable staff

pu
Review №42

Clean place, helpful, knowledgeable employees. Always have what i need.

Mi
Review №43

Their staff is always able to quickly answer my questions and find the parts I need.

Re
Review №44

Clean . Courtesy and restroom

Wa
Review №45

Good helpful staff here

Ke
Review №46

Honestly dont know how you guys stay in business! Every time I call I am either put on hold or hung up on. Or if I come into the store nobody knows what they are doing. And the prices you guys ask for a part is outrageous! The last few times Ive needed a part I had to order them online myself at about 1/3 to 1/4 of the price you had listed and its the same exact brand. You really need to rethink your business ethics and get some real people to work your stores!

Ti
Review №47

Always helpful staff and fair priced parts

Ni
Review №48

Been there for parts for my parents vehicles. They are good for having the parts we needed.

De
Review №49

Good parts at good prices

Jo
Review №50

Well organized and clean a great place to get everything you need automotive. The even loan a tool or two for your repairs.

Ja
Review №51

Nice autopart store. The workers are helpful

Je
Review №52

They always have what I need and I never really wait too long

Ja
Review №53

Clean, wide space and easy to find the product im looking for. Free windshield wiper installation/battery check and check engine light. Nice workers.

Me
Review №54

Nice guys. Very helpful in replacing our old battery.

Mi
Review №55

Need a part for your 4 wheel drive truck, this is the best option!

Ba
Review №56

Great customer service and help provided when needed.

An
Review №57

Good selection and service.

St
Review №58

I suspected that I needed a new battery and maybe even a new alternator on my 15 year old car. Advance conducted separate free diagnostic checks on both without an appointment, and sold me what I needed at a reasonable price—just what I needed.

ch
Review №59

Good staff clean tyey have almost every part you might need

Ma
Review №60

Didnt know exactly what I needed an the man behind the counter was so patient an knowledgeable...

Pa
Review №61

Very helpful

Ni
Review №62

Its like a mixed box of chocolates, I got what I wanted this time

Al
Review №63

Try to help the best they can.

he
Review №64

They were very help and were able to find the problem and fix it with my battery in my car.

da
Review №65

This place needs ppl who know about cars and trucks ill drive to auto zone

Ch
Review №66

This location sucks. Everytime I go in I wait and the staff isnt very knowledgeable. The only good guy in the if Rich.

Ha
Review №67

Friendly, fast service on phone or in person. All the parts you need in one place

Ke
Review №68

Good deal most days, good service most days, lots of employee changes.

Br
Review №69

Good to get parts if u know what u need. Usually have to wait 10+ minutes to just get someone to get checked out

Al
Review №70

Helpful employees who know what they are talking about.

Ro
Review №71

Great service for inquiry for price...

no
Review №72

Always well stocked and courteous counter people..

ma
Review №73

Quick stop for auto parts.

Te
Review №74

Good service and have what ya need

Ke
Review №75

Good auto parts store, go in, get what you need, and get out. Always a good thing.

Ti
Review №76

Good service and online experience.

Ke
Review №77

I entered this establishment to try and complete two tasks. I needed U bolts for suspension parts, and also asked for an OBD code reading on my veichle as advertised on TV. I then entered the store and a man with the name tag Brian started assisting me. I had asked him about an OBD reading on my veichle, which his answer was we dont do that here . I then continued to explain my situation and how I needed U bolts for my customized suspension. He started typing things Into the computer and said we dont carry anything like that. After that was said I went down one of the isles and showed him what I needed and asked if someone from the store can assist me with bringing the Ubolts out to see the right size and/or assist me with a measuring tape; trying to explain the information in the computer wouldnt relate to my dillema. Representative Brian told me to hold on, Ill get someone who knows more about it, and refused to wait on me after. I went to both other employees and asked them for the same help and what they both did was bring Brians attention back to me, as he continued to answer phone calls instead of assisting me with my problems. I then asked for the on shift manager, and the response given to me was he is on break. Upon leaving the store, representative Brian informed me that quote The manager doesnt care either, and that I was pissing the manager off for dancing around the store ( due to my sexuality) ; when really I was waiting for someone to assist me with the tasks I came to try and complete. I do not recommend this store location to anybody ; and I plan on contacting corporate and filing a grievance and possibly filing a civil suit due to discrimination and disrespect for being made fun of as a customer by an establishment. I have extensive education in the Auto industry and know what I needed. Now Im stuck with U bolts 2in short and they refuse to return item.

An
Review №78

They had what my car needed.

Do
Review №79

Friendly sales men nice place to shop

ch
Review №80

The people who work here are great and very helpful.

Ed
Review №81

They knowingly have me the wrong bulb for my headlights and wont exchange it for the right one paid $149.99

Ro
Review №82

Great, helpful staff!

Br
Review №83

Quick service and knowledge staff they employ here

Ka
Review №84

Always fast, courteous service!

Br
Review №85

They will help you with anything you need.

Ch
Review №86

Great bunch of guys.

Se
Review №87

9x out of 10 theyll have what you need if not theyll order it in for either the next day or sometimes even the same day.

Da
Review №88

All the parts you need, they even change your wipers free

Te
Review №89

Great auto parts store.Many items in stock

An
Review №90

Needed wipers,they put them on for me,great service

JU
Review №91

Always have a Attitude when I go in,never give me a 20% discount like if you order it offline

Uk
Review №92

Great staff, very helpful and informative!

Ro
Review №93

Customer service garbage

He
Review №94

Great selection, quick service. Military discount.

An
Review №95

What a dump. Went here today for the 1st time in years. Nothing has changed! Left empty handed. 8 people in line, and 1 cashier. Thanks for reminding me why I only purchase parts online!

Ma
Review №96

Set of wipers, quick an easy.

Sa
Review №97

They gave me a wrong part for my car but there did try to help me. The staff is very helpful.

Te
Review №98

Most of the time they have what you need, they are helpful

Ji
Review №99

Great service when ordering a part.

La
Review №100

Service was good....however purchased a part for our vehicle.....right box but wrong part inside.....

Information
11 Photos
100 Comments
4.1 Rating
  • Address:6169 Cressona Mall Rd, Pottsville, PA 17901, United States
  • Site:https://stores.advanceautoparts.com/pa/pottsville/6169-cressona-mall?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 570-385-1372
Categories
  • Auto parts store
Working hours
  • Monday:9AM–7PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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