I found a Wes Brandt guitar at a guitar store in Portland and wanted to buy it if I could get the action lowered. The guitar store didn’t have the right sized tool to do it so I called Mr. Brandt and asked him what the right size tool was and he gave that and a lot more useful information. I got a call from the guitar store the next day and they told me that Mr. Brandt had come to the music store and fixed the action — without me even asking him to. I proudly own the guitar now (a dread knot style with a cutaway) and it’s 35 years old and strong as hell. Mr. Brandt makes quality, lifelong guitars with reputable, extremely generous customer service.