Everyone is friendly and helpful. Got everything in one trip and keys cut right the first time

Mom and pop feel with all the variety of a big box place

Great customer service!! Alex went above and beyond to help me. Went in with a kinda sorta plan and he really stepped me through what I needed and walked me all around the store. I was really pleased with the personal touch.

I’m always running in here 5 minutes before close to grab a last minute item because something in my 100+ year old home will break at the worst time. Despite how annoying I’m sure it is for them- the employees here are always so sweet and helpful! ❤️

Spend hundreds of dollars for your business over years, still get followed around like a shoplifter. Every time I go here and get treated like this I swear it will be the last.Dont you dare cry about Amazon. You did this to yourself.

I purchased a natural gas grill and because I’m a Rewards member the grill was assembled and delivered for free, while other stores charged $99 for assembly.When Julian delivered the grill on July 3, he also attempted to connect the natural gas line - only to discover we needed a few extra pieces of coupling to connect to the gas line. Instead of trying to explain what I needed, Julian went back to the store and got the necessary coupling and returned within the hour with a coworker to ensure the connection was done properly and that the grill performed well.Julian was committed to setting up my grill so I could use it for the holiday festivities!(The process was way more complicated than I anticipated and I’m certain I wouldn’t have been able to figure it out on my own.)I am so grateful for his kindness and dedication. I’m 65 years old and have not experienced this level of customer service for many years.Everyone involved at the store went out of their way to walk me through the online purchase over the phone: the manager matched the online sale price and an associate guided me through the online prompts (which were difficult for me to understand.)Ace Hardware on Broadway is an exceptional store and will be my first stop hardware store from now on!Blessings to Julian and everyone else involved!

Broadway Ace hardware is a very clean and neat store,I just had my great and loving cousin loan me some money for my new apt.room again thanks to the very nice Portland Oregon mental health unit police and my Mental health Nara Totem logde and all of the great staff at the golden west and I bought a very good and big #20 to inch fan for my room,The fan works great.Thanks to the very nice and polite employees at Ace hardware store.

Their layout seemed a little weird and it took me much longer than it should have to discover the little upstairs area (short staircase, dont recall seeing a ramp or anything for accessibility), but they have a pretty solid range in stock without being too overwhelming for those of us who can get distracted looking at All The Things. What stood out most, though, was the staff. They all seem pleasant, friendly, and happy to help, but without getting asked every few minutes if I need help. They also seem very personable and earnest when talking with them, and really put in an effort to help the customer even with little oopses. For example, on one visit, I noticed someone had left their giftcard at checkout, and when I pointed it out, they proceeded to try to figure out who it might belong to. Later on when I got home, I realized that I didnt have the main thing Id gone in for (just a simple item that wasnt even $10), but clearly recalled paying for it. I didnt get back until the following day and decided to ask before just grabbing and paying for another - and sure enough, they had it, with a note with my name and that Id already paid, and they really seemed delighted to get it to me.

Love it fixed my fob and was way cheaper than locksmith services by far try couple hundred.

Nothing bad to say! Customer service was great. Had to make a quick stop there as soon as they opened. And staffed was friendly and greeted us as soon as we walked through the door. As it is to expect due to the area this store is located in lots of things are locked up but staffed is quick to help you if you do need anything. Clean store, well stocked and maintained. Will definitely come back

Confusing store layout, but a good selection and good prices. The employee at the register made me feel kind of uncomfortable, and then damaged my items after I paid for them, didnt acknowledge it, and looked away and waited until I left. Not a good first impression of the store, and I dont plan to come back

Excellent source of materials - and expertise - for projects big and small. Knowledgeable, friendly and helpful staff. Great resource for the neighborhood!

Excellent selection. Big space. Friendly salesfolk. I was in there Sunday, July 11th looking for gloves and Jonah took time out of his restocking to show me where all the gloves were in the store. He even helped me comparison shop. Sales people like Jonah are why we’ll be back.

Victor!! Programmed my chip/fob Super Fast very professional and knowledgeable overall great customer service

I went in today to get a few things. I was almost immediately approached by an employee who knew exactly what I was asking for and where those things were. He cut me some PVC pipe very quickly and I got everything I needed within 10 minutes. Excellent customer service.

Knowledgeable and friendly staff! They helped me choose the right product within my price range. It is my Go To store in Portland area for home improvements and other DIY projects.

First time to this location. Parking is short. Lucky to have found street parking near. The staff was helpful and the manager that helped by getting the product I came for was friendly and made sure I got what I wanted.

I love it being a nice small local hardware store I always find a nice plant to take home to plant in my yard. And they always have free popcorn the staff is very knowledgeable and friendly there is never a long line to wait in.

Worst ace in the nation. Only reason I came here was because it’s close but last 2 times the associates has rushed me out of the store because I showed up 5-10 min before closing for quick items. They also could not tell me the difference between the $250 drill and the $150 drill so needless to say I won’t be coming back. Attitude of employees is awful and they don’t know the slightest thing about the products they sell.

Wouldnt help find spark plugs.....after she said she would(wrong part of store) oh well, I still love all the cool stuff!

Good selection, friendly staff. Only drawback is that its in a very urban area. If youre on foot or a smart car youre good, if youre in a truck go somewhere else.

Had what I wanted but the staff had no idea where it was and that they were sold out anyway. NOT TRUE. While waiting at the checkout saw a display of just what I wanted. Disappointing!

Good stock, friendly staff, but beware of getting keys copied here. Mine were done incorrectly and I had to pay $65 for a locksmith. Now I need to drive an hour round trip to get them re-done with no additional store credit to help with the $65 I paid on a locksmith. Bummer.Update: Went back today and the manager, Chris, was awesome and understanding and resolved my issue.

Tons of stuff, helpful staff (I even witnessed, gasp, a no hassle return on my own behalf) and being a real price watcher, the Rough and Ready skill set that becoming a journeyman grocer will give to you, I can say without equivocation that the prices are lower on that side of the river Im comparing it to the Pearl Ace Hardware which is closer to me but significantly more expensive so tho I ride a bicycle I actually travel to the Broadway Ace, probably mmmm double the distance? They got my dollar thats truth

Super helpful staff! I needed something that was located on the second floor and within a minute of me walking in someone directed me to where I needed to walk! I love neighborhood hardware stores like these because it always feels like people care just a little bit more. Highly recommend!

Great location. Its the only hardware store in the area

Tried to go in with a backpack and was stopped to inform me that I must turn in my back pack but no one would tell me who is responsible for any thing or stolen if I turn it in and no one could point out where is this store policy located. I refused to give them my backpack which had $2000.00 of electronics and so a staff member walked around with me...I WILL NEVER GO BACK TO THAT STORE...WOMEN I ASK YOU TO CARRY YOUR PURSE IN AND SEE IF THEY HAVE YOU TURN IN YOUR PURSE,. MY BACKPACK IS MY PURSE..

Maybe you ought to think about changing your outgoing phone message when you change your hours. Especially if that message says you are back to your normal pre-pandemic hours but you decide to close at 3pm anyway. Thanks for the wasted trip.

If your on a scooter or wheelchair its hard to get to the 2nd floor. You use the employees elevator and they have to stay with you until you go. Dont make it easy to look around . Cramped on the first floor.

Best place to go to get some hardware

Huge thank you to Dan and team for assembling and delivering my new grill (safely in mask and gloves) that I ordered online.You’re awesome.

Every employee I ran into was helpful and friendly. Inventory has range of products I usually purchase on Amazon or Home Depot. Prices seem competitive. A nice option for project materials in the neighborhood. :)

Super helpful staff and they had what I was looking for. Great stop for all your hardware needs.

I went in to pick up an online order and *stuff* was clearly hitting the fan when I walked in - someone wanting to call 911, a long line of people, a lady being rude and demanding to the cashiers about some small thing. I admired the staffs tenacity and kindness even in the middle of chaos, and appreciate that while they clearly had a lot going on, they still made sure I got my tiny little bag of potting soil.

Josh made my day, every time I give up and think there isn’t good people I get the chance to meet someone like him and I’m grateful. I hope anyone reading has a beautiful time and to go out and enjoy the rain

One employee yelled at me after thanking him for his service. And I havent seen this person sense.

They have everything I needed except diamond s drill bits for the Dremel. Otherwise it says that they would have got a five star they should really invest in restocking those up!! Fantastic customer service. Thank you guys I appreciate you

Very well stocked hsrd are store with a wonderful & helpful staff

These folks were so helpful. Evan, Victor, Tyler, and another taller guy with curly hair all helped me find the right parts and tools I needed to fix my car. I worked on my car in the lot and they asked me if I needed any help and even let me borrow a few tools to get the job done. Thanks so much all at ace on broadway for helping me out and being so friendly while doing so!

Very helpful staff.

Great staff pleasant atmosphere always a favorite place to visit

They were fully stocked and had what I needed to continue my work on the catio for my cats.

Always friendly staff, usually has what I need, conveniently located, pricing is on par with downtown, parking for bikes and cars is adequate.

Staff are happy to help you find what you need for your next project.

I had a pleasant experience at Ace. Staff was very knowledgeable and helpful

Great customer service, my door fell off and they went above and beyond to help me get it back on. Thanks again, Ace.

Good hardware store. Not in a good part of town.

My go to hardware store. Great staff, good selection

Best ACE in the PDX.....for sure.

Everything you could want in a neighborhood hardware store. Old style Floor Walkers help you find everything you need fast and politely.

My go to when I need building materials in Portland. Helpful and knowledgeable staff keeps me coming back.

I stop by here about once a week for business supplies and the employees are always very helpful. You never have to hunt someone down to ask a question. Checking out with the cashier is a little on the slow side since they wipe everything down after EVERY transaction, but I dont mind waiting. I wish other stores would at least offer this cleaning service as an option.

Friend knocked his door off the wall and they stayed open late to help us get replacement screws. Employees are top tier ⭐⭐⭐⭐⭐⭐

Ace is one of the BEST HARDWARE STORES AROUND

Nice store. Good size parking lot.However did not have the key I needed so if looking to duplicate key, call ahead to sure the have your key type.

All the tools you need, conveniently located to the job. A little pricey, but not a surprise for convenience.

Lots of friendly help but I wish they would have more than one cash register open when they have 10+ employees on the floor.Nice to hear Dan, 5 stars

Large inventory. Very high probability that they have what you need. Helpful employees too!

Good people,very helpful.

Had a great shopping experience at the Ace hardware staff is very friendly store was clean well organized it was refreshing to walk into a store and be appreciated as a customer. Im finding most businesses almost annoyed when you come into shop at their establishments so it was really nice that this store appreciated you being there to shop thank you

The customer service here is great. Even when they deal with lousy customers they still have a smile and help. Huge selection if you need stuff and can’t go to Home Depot or Lowe’s since they are all about 6 miles away

I love this place. The staff are kind and very helpful. Dan was especially amazing and took the extra time to give me a full blown tutorial and answered all of my questions. Now I am back at home successfully working on a long list of projects. Thanks!!!

Had what I needed. Was in and out within 2 minutes.

Convenient location and a good selection of items. The service is usually good. On my most recent visit a service person seemed reluctant to assist me in locating an item, but eventually did.

Truly the place with the helpful hardware person!!!

Good service! Online order made last night was available today. They were a little slow to bring the order out, but thats understandable in the current climate and how busy they were. Nice to have a locally owned hardware store so close to city center!

Very helpful in locating the de-icer i came in to buy

I was surprised to be honest. Going in today to get some concrete and pvc for a home gym project was certainly no regret for me! Thanks man! You are awesome! They will be delivering 3 heavy bags of concrete and pvc pieces to my apt ni 2 days! I am so excited! I saved TONS by walking in and asking if they would delivery, compared to going to home depoot or lowes ... like I did last time. They charge a ton for delivery! Josh at ACE hooked a brother up with a fair delivery fee! The other workers there today, the two younger ladies at the counter, and the one that got me my bag at the end, thank you! You are always a joy to make smile. Thanks. It really is nice to feel like part of a family. I am for sure a repeat customer here!

Great store with that down home feeling, associates more than helpful

Great people. They know most stuff

Helpful staff and lots of selection! Most of my praise does goes beyond my visit to the store, when I wanted to make a return of some items I purchased while in the Portland area. I was only in the area for a weekend and had to pick something up for a friend but it was the wrong item so I wanted to return it but couldnt do it before my trip back home. The Ace near me (not Broadway) didnt accept it and I contacted Broadway Ace hoping to see what I could do with the items I didnt need. Daniel, the general manager, was kind enough to help me and even went as far as calling my local Ace to see what can be done. Thanks to his amazing help I was able to make my return. Daniel was super patient and great to talk to. Thank you so much if you happen to be reading this, Daniel!

Absolutly wonderful. I was greeted at front door and asked what they could do to help me with my product.Manager went out of her way to help me and exlplain in detail how the product worked on my floor.

How to do a quick in and out for the course they had what I needed in a million times more places that still the same as what youd expect sis living store you could spend hours in with his different levels I didnt include one store star because they dont have plants at this one

If you have only been going to home Depot or lowes and others, I would suggest you go here instead. What a pleasure to find such a huge selection of the things I really need.And every employee is knowledgeable and helpful.Something you cannot find at the above mentioned stores.I will continue to only shop at any ace hardware I find.

I just want to thank Victor at the Broadway store for being so helpful to me in finding the right filter. During the wildfire smoke problem in Portland I have had had difficulty breathing with my asthma, and my filter needed to be replaced at home....but everywhere in the state was sold out. Victor went out of his way to let me know what they had in stock, even though it wasnt showing up on the Website since the truck had just come in, and was super kind on the phone with me. When I got to the store, he and the other associate noticed that I was wearing a bad mask and, knowing I had asthma, told me they had just gotten in a new shipment of N95 masks and I should probably be wearing one of them....so I bought some of those too! I had simply quit even asking about N95 masks because for so long it was useless to even try and find one. Thank you so much! Great team at this store.

Ever wander around home depot in desperate need of an employee and never find one?? I swear, this ACE has more employees than customers. And they actually know what theyre doing. Great place to get advice and materials. Dont wander lost @ home depot. Just go to ACE.

Super lame experience. I had to search for help when few customers were in the store. The woman at the front counter wouldnt answer my question, just told me someone could help in back. Worst ace I have been to in Portland. I will go out of my way to go elsewhere now.

This store has the best selection of the things needed when you go to a hardware store.

Converted a van using only YouTube and the help from these guys. They are always super friendly and willing to help. Customer service is killer. Lucky to have them in the neighborhood.

I enjoy shopping at this location. They have a helpful staff, good selection of products and is in a great location.

Great customer service. Dan is the man! (Dan manages this location). Go here if youre looking for anything

Helpful people and clean store. Limited parking

Better than downtown.

They got hardware! Just like every other Ace Hardware store you have ever been in.

Its a little hard to navigate, and the aisle signs certainly help. I will say they didnt have a few things I wanted, like plastic spring pins for my window screens. If you dont go to the back, its easy to miss the mezzanine floor to the left.

Great neighborhood hardware store.

Great hardware store. Very helpful staff, this isnt the closest ace to my neighborhood but its worth the drive for the helpful staff and well stocked store.

The best and friendliest hardware store in NE Portland. A great stock and selection of whatever tool or doo-dad you might need for any project.

Very convenient store with at least one person first shift that knows what theyre doing

Great store for just about everything you need in hardware and more! Excellent service 😊

Great store. Spent over 30 minutes helping me for what was a minimal purchase (under $15). Mason and the staff there remember who you are when you come in, and welcome all challenges and questions.

They were playing Larry June when I walked in

Got it allllll!!

Will not honor prices on website unless you order online.

Super big selection. Well organized

It was great and quite is was around closing time

I went in yesterday for a small bit to fix some fencing and the three kids Manning the store could not have cared less about me or the store. I regularly shop here as I prefer it over the larger stores so I know this is not SOP for the store. I assume it was just three stoned teenagers running the store on a Saturday night

Great, helpful staff AND they will mix paint in sample sizes. They have enough staff on hand to help vs standing around looking for an available staff person. The service makes this store number one great.

Good selection, knowledgeable and attentive staff, clean, well-organized, convenient location, drawers and drawers of those fussy little widgets you need to fix whatever gizmo youve got on the fritz, no dodging forktrucks while youre hunting for an orange apron for help. What could be better? It was a rhetorical question, but since you asked: the check out process mandated by store policy since Covid keeps me and the employees healthy. I understand. However, I think that it has, from time to time, had the effect of making them and me a little brusque, bordering on surly. But maybe Im overly sensitive. And parking can be challenging at peak hours. But patience: the efficiencies of the staff, capacious inventory, and store layout will have those customers back out to their cars in a jiffy.

This Ace is my go to hardware store. Its centrally located, well stocked, and the staff are always helpful and friendly. They can supply you with most things that the big box stores can, so stop by Ace before you drive all the way out to Hayden island.