Tom Heintz was tremendous in helping me research some material for a mutual client. I had already made arrangements to purchase the materials through another company but Tom went out of his way to get the information I needed from a project that ran through them in 2018 and ensure the best outcome for our shared client. Exceptional service!

Great company to work wirh. They take good care of their customers and make sure they are happy and satisfied with the work they perform. Good products and great folks to work with. Highly recommend!!

Had an insurance claim, worked with a large company who subcontracted this flooring company. Initial meet was great, the two men I met were friendly and showed me samples of the material I wanted in the color I preferred.Apparently, they subcontract their installers. The installers arrived, no introduction to who they were and if we didnt have the project manager being our communicator between us and them, we wouldnt have known why they were knocking at our door.The installers did great work, the floor is beautiful. However, during their install they felt it necessary to shut off all of our breakers. Without warning. They turned them back on quickly, and so I let it slide. Unfortunately, it turned out that not enough floor planks were ordered. Stuff happens, I get it not a big deal. I let it slide.They urgently order new planks. The new planks arrive, but unfortunately they come to us and they are damaged. Stuff happens, not a big deal I let it slide. They left all the damaged boards and trash. Theyll be back, not a big deal, I let it slide.Another order urgently placed for new planks, ETA before the weekend... The day comes, they email the project manager we lost the planks in our own warehouse - maybe they were accidentally taken to a different job?. I am furious. But understanding. Stuff happens. Not a big deal, let it slide.Today we finally got our planks. They finally came to finish installation. Again, no introduction. Just open the garage and they get to work. Whatever. We are tired of waiting. Ive been sleeping on a floor for months, gritting teeth to make it through the final installation so I can have a bed again. We let it slide.My son started his first day of school today, online. During his lunch hang out with other students - they shut off every single breaker. Why? Their saw was having issues. We were furious. We let them know we were furious and demanded the breakers be turned back on immediately - unfortunately unkindly.The breakers were back on. We decided this company would not be one to work with in the future, ever again. Project manager informs us they are a subcontractor for Trinity Flooring. We plan to call and make a complaint.And then they finished the floors, and left. Without informing anyone. Thermostat app was not working, went downstairs to investigate. Found the installers were gone. Found they left all doors open, all lights on, trash and broken floor planks, and worst of all they shut off half of our breakers.I have zero doubt this was done intentionally and maliciously. Any company that will subcontract such subpar people is not worth my dime. I had considered them to work on my floors upstairs once the insurance claim was completed for downstairs, but Ive decided my own pocket money will go elsewhere. Extremely unfortunate. The floors are lovely, beautifully installed. The humans installing were not.

We recently had approximately 450 sq ft of carpeting installed due to nicotine damage from the previous owner. The instillation workers were in a huge rush to get out the the door so I skipped the walk through. I later regretted this because there were parts of my foundation showing along the seams of the carpet. From across the room in several areas you could see the concrete below. A closer examination of the areas revealed that one could physically touch the foundation.Upon further inspection there were chunks of my door missing. There were also noticeably large pieces of wood missing from our kitchen island that meets the carpet. In addition, they damaged various parts of my trim which is part of the job according to everyone I spoke with from the company. What I found alarming was that they had written this damage into the contract that you sign. So now any damage due to installation is covered under this contract no matter how big. I understand little nicks and scratches from tacking in the carpet but there were large gouges in the wood which made me question why they didnt remove the trims before carpeting.The person in charge of scheduling my instillation and taking measurements liked to communicate primarily though text messaging but there were several occurrences where a phone call would not only be more professional but the correct course of action. After the instillation I had this overwhelming stress due to the fact that I had paid in full, a poor job had been done, and now I could not get in contact with my project manager.After several hours I finally got a response back via text. I really wanted the peace of mind that the issues with the carpet could be corrected but instead received a message stating It is better to talk in person about it which to me translates into This can wait until tomorrow.Really the only saving grace about this company was how quickly they were able to return and do a walk through as well as assess the damage. We were scheduled to be repaired the next day but not without arguments about padding. We had a much larger budget planned for this job so every time that padding was brought up I inquired why I was not charged correctly for extra padding to compensate the difference in carpeting.They sent the installers that came out originally. Which I understand, especially if theyre working off commission. Ive had a lot of contractors in my home recently due to the nicotine restoration project. Ive never had anyone just ignore the state mandate for wearing a mask AS WELL as ignore social distancing. Because of the job being done incorrectly I had now had several people inside my home, half of them refusing to wear masks, in the middle of a pandemic. I would not be getting this work done unless it was absolutely necessary that the nicotine soaked carpeting be removed from our home as quickly as possible.Immediately when the lead installer entered my home, he was disrespectful and angry towards me. He told me that there was nothing to correct and that he couldnt fix it. It was frustrating but not surprising to find that his attitude completely changed when my husband took over the conversation. He was suddenly agreeable and more than willing to make the corrections. They finished and left within 25 minutes and we were able to move on with our life.There has still been no talk of compensation with the literal chunks missing out of my door and kitchen island. Based on my experience described above I am utterly shocked that the reviews are so high for this company.

Our overall experience was skewed negatively mainly because of the sales rep we had. Of which the owner had emailed me later on was no longer there and to follow up. That rep was a very nice person but he just didn’t exude an air of confidence, which is something important when you’ll be investing a lot into a whole new lower floor. And a few things he told us when he came to our house to take measurements didn’t jibe with what a licensed contractor correctly stated. The upside is that Trinity offers countertops as well as flooring. But we never felt a comfortable atmosphere when we were in the showroom (from any of the workers) and so have since found a fantastic local company to meet our needs.

We went with Trinity for our cellular/honeycomb shades after working with them for our tile and flooring selections. Joel was so friendly and very informative and helpful through the entire process. I very much appreciated how accessible he was and was impressed with the wide selection of options for cellular/honeycomb shades. Everything was handled in a timely manner to ensure our shades were delivered and set up for install by the time our house was ready. Joel kept in contact with me throughout the process letting me know when our order arrived, was available to assist with any rescheduling needs that came up, and provided great follow up after the install. Our installer arrived on time as promised and was in and out in a flash. Best part of all was that the price point was fair and reasonable and our shades look amazing. I’m glad we chose to go with Trinity for our shades.

We have had a lot of people work on our house and Richard from trinity flooring is definitely one of the best. He’s efficient, confident, and has a great attitude. 5 stars for this guy!!!

We hired Trinity to remove carpeting and install laminate flooring throughout the main level of our home, and to install vinyl in all of our bathrooms. Tom H. provided excellent customer service throughout the whole process, from our first contact late last year through finally completing the project (postponed due to the pandemic). Trinitys bid for the project was competitive with other bids received. We were probably more anxious about this project than the typical homeowner (due to a negative experience with a contractor in the past), and Tom was very patient with our many questions and concerns. When we went to the Trinity showroom to look at different flooring options, again he was patient, he provided helpful information, and most importantly, he didnt push us to make a choice we werent sure about. Nicole was very helpful with scheduling the project at a time that worked for us. The sub-contracted installer showed up on time, worked efficiently, cleaned up, and we are pleased with the work they did. Tom did a walk through the day of the installation to confirm that the installer had all the information and materials needed, and then did a walk through after the project was completed to ensure it was all in order. There were a few small pieces that had to be ordered and installed two weeks later. Trinity stayed on top of that--it did not drag out--it was done as soon as the materials arrived. All in all, we are very pleased with our new flooring. We recommend Trinity Flooring, and in particular, working with Tom.

Hunter Douglas Silhouette A Deux. Trinity Flooring. Perfect transaction. Joel Martin would be the sales associate to choose if you could choose the best. Full customer support, excellent communication, and personal dedication to ensuring that his customers needs are all met. This was a transaction done entirely by phone and email and everything went perfectly! Take a look at the window in the attached photo. Happy wife...happy life.

I cant begin to express how amazing this company is! Theyre fast, professional and highly skilled. Id recommend them to anyone needing flooring or countertops and will definitely be using them again.

Trinity flooring was the company our home builder used for the flooring, countertops, tiling, etc in our new home. They did a fantastic job the first time around so we chose to hire them again to add in a matching granite countertop on some cabinet additions we installed ourselves. They did a fantastic job and were professional and friendly to work with. The contractors they chose were also pleasant and professional. We will recommend them to all our friends and neighbors!Joe was my contact and I got to speak with Kelly multiple times. They were both kind, friendly, professional, and very helpful! Great experience overall!

Working with Trinity was a pleasure. Tom took care of our needs and when we had a snag, he personally came to our office and helped us move furniture before the carpet installers arrived. The bid came in fair, and they were the most responsive of any company we asked to bid our project. We are very happy with the way our carpet turned out and the service we received was great!

I started with Nick, who took my information and got the ball rolling. John set up my appointment and was very courteous and accommodating to work with my schedule. Richard was prompt, friendly and did an excellent job. I highly recommend Trinity Flooring and have full assurance that if I should have any issues with my flooring in the future, they will be prompt, courteous and take quality care of my needs.

Had a reasonably complicated hardwood floor job. Extended existing (15 year old red oak floors) hardwood into family room that used to have carpet.. This entailed weaving new floors into existing as well as staining and refinishing.. You cannot tell that the house was not built with these floors.. Absolutely seamless... AMAZING result. Nick Crawford was very straightforward and honest throughout bidding, planning and the execution. Richard retucked carpet at the threshold PERFECTLY.. Cannot say enough about Tony and his hardwood crew.. I am a developer and Trinity simply knocked it out of the park.. 10 STARS!!

This post is long over due. Trinity flooring came out to my house, as part of my one year warranty, for repairs and touch up. Richard was very helpful with touch up and offered excellent suggestions for sealing countertops and tile flooring.Thank you Richard for excellent service.

Had our one year warranty fixes with Trinity and Richard was Amazing. He went above and beyond and was super helpful answering all our questions. I would highly recommended this company. We were over the top happy. Thanks!

Richard came and did such an amazing job restoring our tiles and grout. He did more than our builder asked and gave us so many great tips to help make our house look nicer for longer. Thanks Richard!

Trinity Flooring is a local rep for Hunter Douglas. I was referred to Joel Martin for my very minor inquiry regarding my 20 year old HD blinds. Joel jumped right on my request, contacted HD and got the replacement parts I needed very quickly. Even for a very minor warranty issue, Joel was on the spot and took care of my issue right away. Great Customer Service.

I say 3, but thats only because 2.5 stars is not available. There were aspects of our remodel where I think they were strong. For example, the tile work was largely exceptional. We are happy with our new master bathroom and shower.With that said, their response time for any repairs is beyond sluggish, and it was difficult to get them to commit to any dates even weeks in advance. We had floor work to be finalized that took them months to complete. They waited until the last minute for everything, which is unfortunate as we invested quite a bit into the total floor remodel. What should have been completed in March was not finished until late April, and that took a number of calls to prod them to do it. We also recently followed up due to some questionable spots in the vinyl plank flooring and berber carpet, and it has been radio silence since that time. There just isnt a lot of follow up effort to make the repairs or work with us. It just seems as though they are inconsistent at best.

The company is Trinity Flooring but, they do windows also! Joel Martin from Trinity did an outstanding job helping us through the process of choosing and installation of shutters for 17 windows for our newly constructed home in the Portland area. We could not be happier with the final outcome and Joel was incredibly patient helping us work through our decision making process and in taking a personal interest in our home and the outcome of the job and making sure that we were completely satisfied. We would recommend Trinity and Joel without hesitation - We know from personal experience that they do a fantastic job on floors as well!

I am beyond pleased with the work Trinity Flooring did for me. I went in not knowing what to expect of the process but they were so helpful and accommodating. John, the owner, went out of his way to work with me when other people in his position would have taken advantage. The customer service was top notch at a time when customer service is all but dead. Their selection of high quality materials is extensive and they have something for every style of home. I LOVE my home now, when we started I was, shall we just say, not in love. I could not recommend this establishment more!

I am over the moon delighted with the flooring Tom helped me pick out. It is warm, quiet and seems very durable for our four dog home.

My experience with Trinity Flooring was amazing. My first project was hardwood floor replacement and we were so impressed we had them install the tile in our bathroom remodel and kitchen. Our counter tops will be installed next week and we couldnt be happier. Their pricing was super competitive and their design staff helped us so much in selection and managing our projects. These folks know their business and value their customers. Fantastic !!!**** 07/26/17 - Here we are 3 years later - new house and I came back to Trinity because of their customer commitment and quality. But what I really value is their project management - building a new house is so stressful because there is just so much to do.We needed custom granite counter tops, hardwood floors, carpeting, tile, window coverings and a special vinyl in our garage. The Trinity staff took us from our design plans, to top quality selections, and the most carefree professional product installations of our entire home. We were under budget and ahead of schedule - just incredible how they managed to do that.We love the mosaic in our kitchen and the bench seats in our showers - but our motorized shutters and custom blinds rock!Thank you Trinity for setting the standard in quality and caring - you made our house a home.

We are enjoying our Norman honeycomb shades that we just bought for our new home. Joel Martin was our salesperson and was extremely helpful and very responsive when I had any follow up questions. Definitely recommend.

Hunter DouglasI’d like to commend Hunter Douglas for standing behind their warranty.I had a sky light window shade that became defective, and after calling their service they told me I’d have to work with the franchise that sold them to me. I have a total of 20 other Hunter Douglas shade in my home. Well that company was out of business so they gave me the phone number of another local company (Trinity flooring) that sells Hunter Douglas window shades. Trinity flooring was absolutely professional and courteous to me. I came in contact with the Joel Martin who is the representative for Hunter Douglas. Joel went out of his way in helping me with my warranty claim. He had no obligation to do what he did, but my hat is off to him for all that he has done. I thank him very much. I received the replacement sky light shade in 4 days after Joel handled it for me.

Richard has performed repairs on our bathroom grout a couple of times. He is very friendly and hard working. We were very pleased with the finished results of his last repair.Thank you Trinity Flooring for coming to our rescue on such short notice it was very much appreciated.

Weve spent the last year building our home and Trinity Flooring has been a big part of many decisions we had to make. Vinnie and Joel were professional, helpful in selecting the perfect products and color palette. We highly recommend Trinity Flooring.

Sheryl Nunn at Trinity Flooring was AMAZING!! She was professional, incredibly helpful and very patient. I had the flooring replaced in my entire house. This included carpeting, hardwoods, tile and vinyl. Trinity Flooring did a quality job! I would strongly recommend them for any of your flooring needs.

Purchased some faux wood blinds from Trinity and they made the entire process from start to end so easy. Their prices are very reasonable as well. It was a pleasure dealing with Joel Martin, he ensured everything was perfect and has great follow up. Without a doubt I will do business with them again in the future.

Weve been working with Richard Linde with our one year warranty touchups and minor fixes around the house. Hes GREAT!!!Richard has been super personable, helpful and getting the job as well following up as needed. He also offered excellent suggestions for sealing countertops & tile flooring.Thank you Richard for top notch/excellent service! I can only hope great things for the future of working with Trinity Flooring for any future updates to our home.

Trinity Flooring took care of all hard surfaces & carpeting in our new house that was built in Summer 2016. We just had them come in for some touch-up work as our 1-year warranty was about to expire. We didnt really need anything done but thought Why not since were under warranty? Richard was sent over and he was very friendly and very thorough! He looked through all areas of potential settlement cracks even in areas my wife and I didnt think to look. He touched up all grouting and caulking in every room and area that he could find. He also gave us some helpful advice for taking care of our carpet and grout going forward. We are very impressed with Trinity and Richards personal service and definitely recommend them quite highly!

We are building a new house, and were directed to Vinnie at Trinity to select flooring, granite, tile, etc. He was absolutely fabulous ... guiding us thru all the decisions with a minimum of fuss. Vinnie also helped schedule Antonio to re-stretch carpet in our existing home. Antonio was a real craftsman ... got the problem solved in short order and left it looking like new!

Joel was very responsive to our questions with quotes and ideas. He brought samples to our house, and was able to help us in a timely manner. He has followed up with us since the blinds were installed just to make sure everything was working.

We wanted to get our new carpet in before Christmas. Matt worked very hard and made it all come together for us and met our timeline. Good communication and he followed up with us afterward. Great job Matt!

We had a tile countertop installed after some water damage was done in our bathroom. The first installer did not do the job to our satisfaction (the grout lines were totally off-center). Vinnie worked with us and came up with a solution to make it right. The second installer (Andrew) carefully removed and reinstalled the tile much to our satisfaction. Andrew was very kind and conscientious and did a beautiful job.

Our neighbors used Trinity floorings last Spring and they were very happy with them. We decided to give them a try. We went to the Trinity showroom and asked to see Sheryl Nunn. She was very helpful and made many great suggestions about carpet and padding. She gave us a bid that beat all of the other flooring companies we had contacted. When the carpet arrived, Moises team of installers (owner of Clean Edge Flooring) was on time and helpful with moving furniture. They cleaned up as they installed, they explained the process as they moved from room to room, and they finished in record time. In addition to this, Moises crafted a beautiful finishing touch of a waterfall design for our stairs and it really makes our entire entryway POP!We are beyond satisfied with our new carpet....in fact, we LOVE it! and the entire experience with Trinity Flooring was awesome!

Owner John is a real gentleman, he graciously fit me into his schedule for service when I was selling my house, and under a time crunch...and his associate Richard, also very pleasant, did a great job for me...this company stands out as the best of the area sub-contractors I have dealt with...bravo!

Awesome to work with! On time, prompt, the follow-through was excellent... And, the blinds are great!! Id definitely recommend working with Trinity Flooring.

Joel Martin with Trinity Flooring is terrific. Thorough, kind and very professional. My shutters are absolutely beautiful. I highly recommend him and Trinity Flooring.

Fantastic help dealing with building a new house, with upgrades

We needed the grout in our kitchen redone in one area. The repairman was knowledgeable and fix the problem without any hassles. Good customer service

So nice to find a locally owned company where they provide incredible service while getting reasonable prices. I will only use them for my counters and floors in the future and have referred friends to them already who feel the same way.

Lack of communication, vague bids, theyll send you all over Portland to pick up materials and they charge 100% up front. It takes them a week and a half to confirm a scheduling date for install. Would not recommend this company to anyone.

Outstanding!! Kitchen looks fabulous...and Mark is Awesome!!

Best flooring company in Portland!

Terrible people. Just awful manners.

Never been there