Terrible experience at the Tualatin Valley Highway location. I will be reporting them to the Better Business Bureau.I bought a small pipe from here and the stem popped off after the first use. The surfaces were all smooth it obviously had not been fused together. I brought it back as soon as I could and there employee was incredibly rude. When I asked to exchange it for a different one, he stated Nah man, we have a no return policy. The product was clearly defective and he even acknowledged that, saying yeah that happened to me too!!!As if it couldnt get any worse, I figured fine, Ill just buy another one, but instead of being charged 10 dollars, with a smirk on his face, he said that will be 25 dollars! Are you kidding me? Dont support these, in my opinion, crooks!

And July 3rd 2021 here at House of pipe smoke shop has certain employee try to tell me that I could not sit on the edge after purchasing several items other than that the smoke shop is clean and most of the employees are very courteous and with kindness. Knowing that they are located behind the Lloyd center by Safeway area on North East 9th and Broadway. They make it seem like its the projects and knowing that if they want more customers to come in so a little bit more compassion and courtesy with respect.

GENEROUS! One of the clients I get cigarettes for was short $1.00 for smokes one of the employees heard this and gave me a dollar to cover the cost...just Amazing! Highly recommend!

Staff is knowledgeable and friendly, for the most part. They always seem to have some kind of special going on. Prices are average. Selection is pretty good.

Aiden (hoping the spelling is right) helped me and my bf pick out the best juice and gave us tons of info about their juices. Probably the most helpful person weve spoken to at any vape shop. Super awesome guy, very friendly, and 10/10 would recommend this place for the customer service we received.

Very quick svc. Prices n selection (torches) were good. I got no complaints..✌️😎

Always my go to for a great selection of kratom, juice and vape products and glass! Aidan was extremely kind and fun to pick juice out with. Knowledgeable and all around good vibes. Everyone is attentive and helpful every time I visit. Thank you guys! As a budtender I send my customers to you all the time.

The service there was excellent and the staff were also quite knowledgeable of the products that they sell in the whole establishment or do not carry. It is an oasis in the giant sea of sand made into glass. This is a local vape shop which sells the latest trending smoking apparatuses popular both around the world and just as necessary and loved locally as well.

I used to regularly shop at the House Of Pipes in Oregon City, as well as the 82nd Ave store, and this location is just as great; huge selection of cannabis accessories and vaping products, and the staff are super friendly and helpful. They also have great quality kratom at great prices.

Great, local place to grab cheap smokes. They have a decent selection of vape stuff but Ive found most of it overpriced, though.

My normal go to vape shop go there weekly always happy i shop there

Nice selection! Friendly and knowledgeable staff. Plenty of juice!

I called ahead because I got a disposable vape from there that wasn’t working.. the manager told me “come in; we will work something out” so I went in and they did NOTHING to help.. just went out of their way to make me feel stupid when I asked questions, and didn’t “help me out”. They were trying to charge me full price for all their disposables, AFTER I had called and was told differently… I 200% DO NOT recommend. Very unprofessional, and they are obviously liars.

I have been waiting for a product for months. Everytime I come into the store im told a couple of weeks

Love this place I will go out of my way to get my vape supplies here.

I’ve bought multiple puff bar products from these guys and have rarely had an issue with fakes. But this morning I went in and bought one that was obviously fake. The outside packaging variant was totally different than the color of the puff bar inside. The flavor was supposed to be strawberry kiwi but tastes like grape- which would be consistent considering the color of the bar was the grape color. Definitely check the bar out before you leave the store because they won’t let you return it after, even if the item is clearly a fake.

Super friendly and open late! Thanks guys!

Best smoke shop ever. Found the pipe Ive always wanted for such a good price. Go here if you want something out of this world and cheap

Bought a dab rig here that started to shatter within a week; it had splintered from the heat of my torch after a few uses. Something Ive never encountered with a rig or pipe before.Wont be wasting time here ever again, I managed to keep the rig for about 2 months before a drop from my desk onto padded carpet broke it, it seems the heat made it weak enough over time (hence the initial splintering) to just shatter it in segments. The glass is very thin, like thinner than a coke bottle. This shouldnt have been sold as a dab rig if it cant withstand the temperatures required to dab. I guess Im lucky it didnt blow up in my face like Richard Pryor, this is an Absurdly low quality peice. Ive seen people spike their bongs onto cement and this thing couldnt handle a torch.

Great bunch of guys! In and out in no time flat. Google local guide here. Pay them a visit, you wont be disappointed. I thank you. ⭐⭐⭐⭐⭐

The staff here is hit and miss, the vibe is what youd expect for the location.

Great place for your papers, pipes and glass needs

For the most part three staff is chill and knowledgeable about the many products they stock. And if it is something they dont stock, and you happen to a regular, the ordering manager is always willing to check with their suppliers to see if it available. You just have to catch him when he is there..

Friendly helpful staff. I dont know alot about the stuff I went to purchase the clerk was helpful and made recommendations and on what I should purchase as I had never tried cbd products before or marijuana prior. Only reason in purchasing was for some health reasons. The place I visited prior to this establishment staff were rude as condescending so I walked out and drove by this business I thought to give them a try and pleased that I did. Thank you!

Huge selection and great service

Support local business. Great bunch of people. Knowledgeable, friendly, and fun. Love this place and the staff. Convenient to public transportation. Near a Safeway, Goodwill, and Dollar Tree. Definitely recommend them for tobacco and all your various smoking accessory needs.

Great prices!!! Blake thank you you have all the information one needs!

Excellent costumer service here but the prices are a little high

Limited over priced selections. Location and convenience earned extra stars.

Great service from knowledgeable assistance. Big selection of pipes and cigarettes. Sells torches, lighters and a array of smoking fixtures. Good prices.

Quick, friendly, knowledgable.

Cool place to grab supplies off the highway

Friendly associates always quick and painless

In another review where House Of Pipes responded, it was said to come directly to them rather than post a review if something breaks. Apparently that it is just for show. I purchased a $120 rig within the last 60 days that had a very clean break right at a melding point. I saw the spot where House of Pipes got upset with another reviewer posting before asking for help so I figured I would call. No dice. Apparently if you walk out the door with a faulty piece that cost all you have to spend on a rig for the next year, you’re just screwed. It’s certainly a good way to make a buck. If I receive help from the owner, I’ll update this review appropriately.

This is my store I love the service and clerks

My experience today was above wExtraordinary. Im not up to date on the new style or forms due go being stuck in old school lifestyle. The assistance we recieved from Dillon covered everything from equipment use of what Kratom might have the best results for us. Awesome work man. Patience and consideration make customer service the reason folks come back to shop. Product can usually sell itself. Its the treatment and sense of personal sales that have people return again and again. Thanks again man.

A very cool place to get all of your tobbacco, and other accessories.the staff workers are so cool abd friendly people

Young man killed it up front. Service was top notch. Largest selection of Kratom I have ever seen in smoke shop. A+

I bought a torch for $30 and it stopped working as soon as I got it home. Go back there after buying a nice one online for $20 and they WOULD NOT REFUND ME for my purchase even though I had a receipt from 2 days earlier. Horrible way to do business. People inside do not help and just text their boss and hide behind their phones.Avoid this store at all costs and spend your money somewhere where they appreciate their customers.

The smell of incense and various herbs in the store is overwhelming, even appalling to me because of what it implies about the air quality (particulates in the air). The rolling papers and filters I bought were tainted by the smell of the incenses. I threw them away, wasted my money, bc I dont want to be inhaling random incense and herbal residue from the air. Its a gross musty, super deep, pungent smell.

Absolutely the only shop here in Portland that really has all the things youre looking for, seriously I came here found the vape and nic salt better than any other salt Ive tried.

I go for the nicotine addiction, and stay for the staff - they’re awesome 👍🏾

Good little smoke shop thats a tad pricey but is as packed full as it can be for its size. Smokes, roll your owns, vapes, pipes, water pipes, oil pipes, tons of lighters and torches and whip its! If whip its are your thing but not for me lol. Point is this place has a selection and the staff is for the most part knowledgeable but at times cranky and not to personable and that is why I didnt give out the fifth star. You guys may have to deal with a$$holes all day but that doesnt mean you have to be grumpy cranky zombies when your good regular customers pay that store damn good money.

Always have what i need at prices.

Welcoming and knowledgeable friendly staff every time we went. Almost felt like we could just kick it there. Prices are reasonable and tho its a rather small place they make the most of that room and still have more items in back. Just ask

Very judge employees considering were talking about an establiment that sells somewhat taboo products to begin with.

Dane helped us out today. He was very friendly and knowledgeable about the pieces that we were looking at and even helped us pick a perfect one for my wifes early birthday present. He was super excited to help us pick out her first bong and made sure that our experience was amazing. 10/10 would recommend

Always point me in the right direction friendly atmosphere

First of all every time I go in house of pipes they are always out of the parts I need for the vape they sold me. Secondly, the staff they have now are very rude and act like your bothering them when you have questions. When this place first opened they made me feel welcome and were very helpful! Not sure what happened. I wont be going back after years of going here.

Great selection and friendly staff, never too packed but always a good amount of customers so you know its a good place!

If you like Kratom and smoke paraphernalia, this is your spot. Friendly staff...

Changing my review to a positive one. Owner reached out and made the situation right.

Terrible experience from the time I walked in the door. The employee that helped me had absolutely no knowledge on the products, and did not try to up sell me on butane to go along with the $80 torch that I purchased. When I got home the igniter did not work at all. When I called the store I was told that they will not replace or exchange the item I bought less than a day ago, even with a receipt. I wanted to spend my money at a store in my local community instead of using Amazon or another website even though the store charged 30% more. I hope the online market puts them out of business so they cant rip off people in their local community

MY GO TO for MY brand of smokes when I cant get them anywhere else !!! ...

The staff are very knowledgeable and passionate. They recognize the art in glass pieces and they very much are dedicated to their clientele and work. Prices are pretty good, competitive with the market. They have a Black Friday sale!

Every puff bar Ive purchased there has stopped working shortly after leaving. After a little research, Ive determined that there definitely selling fake puff bars. Not cool

Got me a new bed. Expensive but the sales process went well

This shop is the best one in Oregon. The guys are super helpful, nice and fun to conversate with. I highly recommend this shop over any other HOP location and any other vape/smoke shop.

This place is awesome! Every kind of tobacco, marijuana, etc. product I could imagine and the staff is super friendly and helpful. It is my go-to place for cigarettes and scented products that help remove the smell of tobacco from my home, clothes, and car. Highly recommended! 🤩

Bought a sweet grind for a good price

The staff is very friendly and knowledgeable. They are always willing to help and very upbeat. I always enjoy going in there.

They have just about everything there. A little higher priced on glass pieces, but better than average quality (2018).2019 January - still have unique pieces. Prices are outrageous. Quality on many glass pieces has diminished a lot. Not sure if ownership changed or not, but the choice to eliminate the higher priced better quality and replace it with overpriced low quality glass isnt a winner in my book.2019 February - til March1, 50% off all glass pieces. UNLESS OF COURSE you get in to take advantage of the sale, they change it to items above $5, but never put that on any of the hand drawn in store posters and never even hinted at by the word of mouth FREE advertising over the past two weeks. I wasnt able to purchase bubble stems 2 for $5 since they are already so cheap, they are still 2 for $10. They didnt even bother to try to keep a customer happy. Really? Knocking a buck or two off during a big sale event would have made it easier to swallow. Looks like time to explore the dozens of pipe shops in St Johns.

Picked up this sweet little rig. The price was reasonable and the staff was knowledgeable and friendly. Never tried to push a sale. Also they have a large selection of kratom there with some pretty good prices.

Cant express enough how great this place is.

The guys that work here are super helpful and give awesome customer service.

Easy one stop smoke shop

Horrible service the girl trying to help us was more worried about co-workers conversation then paying attention to us the customers and not to mention she had no idea about the products or common sense.

Great all-around place to buy tobacco and all other accessories needed

The guys who work here are really helpful and somewhat personable. Meanwhile theyve got a modest yet relevant selection of various needs

Moved here recently from New York. Wanted to find a smoke shop with variety, and good customer service. At House of Pipes I received exceptional service from Louie and another employee. This will definitely be my shop of choice. I felt welcomed when I walked through the door, and was helped immediately! Thank you!

The glass here is of great design. Ive gotten most of my best pieces here. Their cigarette prices are also some of the lowest in the city. Staff is incredibly friendly. My only discrepancy with here is that the glass can break rather easily if youre not careful, but thats not really the stores fault.

Im kicking it with Whip-it brand buaine fuel . 2 cans $5.00

Super nice people working there. Very knowledgeable and helpful! Cheaper prices than most pipe or vape shops. Great selection as well. Many closer to my HQ., but its worth going to House of Pipes for all my smoking needs! Tyler was especially helpful and knew his stuff!.... Today, I had the pleasure of meeting Zach and Adam, very friendly & answered all my questions. I love that they serve ea. customer until you are satisfied & you never feel rushed! Even when they are busy, which is most of the time. ( Theyre secret is out)!

Good prices on smokes

Friendly staff, good product

Staff is always friendly, helpful and knowledgeable.

They sell pipes to people who need pipes. What more do you want?

Blake youre the man thanks for the help!!!

Dont waste your time at other smoke shops in Portland. Best products, best prices, awesome staff. Stop by and check out the amazing glass work of local artists, and youll even be able to test out the water pipes if requested (with just water, that is). Very high standard of customer service and a laid-back, friendly atmosphere. Ill be returning for the good vibes and excellent pieces.

Fantastic shop. They have by far one of the best selections of unique glass in Portland. The guys there are awesome and are always willing to work with you on price. Highly recommend you stop by

Biggest joke. Just called. Asked for American quartz. “Ya they start at about 10$ depending on style” sir I asked for American. Please don’t shop here lmaoooo

Ive been shopping here for over a year & their CBD selection is ever changing! If they do not have exactly what Im looking for, they offer and recommend similar products that legitmately help with my fibromyalgia & anxiety. The staff here are all SUPER friendly & do their best to satisfy customers. I will be returning in the future :)

Dean and Adam working there are great. Pleasant helpful and patient even though I showed up all stressed from work. I have been to other shops before where they dont want to take the time to let you find something that works for you. That was not the case at House of pipes, they werent annoyed by my many questions and changes of decision. They were very nice and even hooked me up with a different bottle that was larger for a lower price because I drip a lot when I realized I needed more juice than 30ml, and they added another bottle to make up for the price difference instead of saying shut out of luck. Im dripping their house of pipes brand pixie dust right now and it is pretty dang good.

There were two dudes working yesterday one was in training. They were friendly and knowledgeable about the dab pens, and I felt right at home! By the way the prices were absolutely spot on!

The staff are very well in recommendations for pipes and vape customization options and juice flavors

I knew exactly what I wanted which can make finding a water pipe a bit dubious. They had a great selection and the two gents working were helpful/friendly.I walked out with exactly what I was looking for for an extremely fair price. Dude went above and beyond letting me swap the stem (that came with the pipe) for something a bit shallower free of charge.Next purchase I make, I know where to take my monies.

Friendly guys, great selection of kratom.

Great group of guys working there

Here at house of pipes, my new home boy Matt, made my selection and purchases of vape oil and accessories easy and insightful.Tons of products on hand and the staff to zero in on exactly what is going to be the biggest bang for your buck. Thanks Matt and all at the house of pipes.

Horrible heavy metal music playing and extremely extremely rude customer service. I am from out of town and highly do not recommend this placethe only reason why it got one star is because you have to read it before you post your message

I asked this guy Lou to help me find the right type of hemp rolling papers. He took the time to explain the different quality of selections. He convinced me into choosing Raw brand. He was fight, they are legit smoking papers! Thank Lou from House of Pipes !

They guys there are absolutely fantastic and super helpful. Thanks again for your advice and assistance guys!!! ✌️

Love everyone here so much! They know what I want when I walk in, I am treated with respect and the staff is incredibly knowledgeable! They have the best customer service in Portland and the surrounding areas and best prices! The only place I will go too for my tobacco needs!

Literally the best smoke shop around. Great selection of items, and the owner and employees are amazing people. Even after just one visit I have love for this shop, and Ill keep coming back for all my smoking needs. Check them out!!

Great store friendly staff

Has what you want.Pricey, quality

These guys are my people! Loving coming in here, I am there daily for backwoods, butane, new torch, whatever I need. Keep up the good work and mad love to all the homies that work there.

I always go here, even now that Ive moved out of the neighborhood. Louie and Josh are very helpful, and so are most of the other employees. Great selection.

They have a very large variety of Glass, Capes and some cigs. there. They have a very large selection of Vapors and electronic devices that will cause a shopping pause. Worth it. The flavors are too many to tell all. Their entire wall is a display.

Love this place I have been coming here for years! Always friendly staff! When ever i have questions they have the answers thanks guys, see you again soon!