Amber did a fantastic job helping us with switching to a new plan and three of us getting new phones (all trade-in). She was very accommodating, very clear about policies, and fun to talk with. She was very knowledgeable and passionate about her work. She definitely should become a trainer!! I highly recommend this location. Weve been faithful Verizon customers for over 20 years, and it was definitely the best Verizon experience weve ever had!

Went in at 1030am on 6/6 and had a terrible experience. The second I walked in I noticed no one was in the front and after a bit this short girl with blue/purple hair came out and seemed to be composing herself which was pretty suspicious. She asked what I wanted and I explained I wanted to upgrade my phone and take advantage of a promo which she asked what promo. After explaining, she looked at me dumbfounded as if she wasnt aware of the promotion. I told her I wanted an i phone 12 mini and she stated were out not suggesting anything else. I then asked if she could reach out to another store to see who had them in stock to which she replied I cant and didnt say anything after. I then asked why and she replied I dont know, ask them. At this point, Im already angry and annoyed and her coworker comes out and as were discussing the phone situation he says they have Pro and Max available which I looked at her and asked why she didnt suggest that since they didnt have the mini and she was quiet. I told them to forget it and walked out because I was so upset. From what I gathered, she was possibly fraternizing in the back with the gent and just wanted the interaction over with so they could go back to the boh.Next day I went in was much better as they had an employee who was outstanding. She was helpful and personable.

I just had a wonderful experience exchanging my case and troubleshooted my new phone without any wasted time. The sales associate told me shes up for ASM and I think shed be perfect for that job.

Savannah is the peak of customer service. I had to upgrade to a new phone for the first time in too long and the process intimidated me at first, but Savannah walked me through it and made it all seem easy. She eased my anxieties about costs and new tech, went above and beyond (and infinity and beyond) to help me fully understand the process, and was in general just an absolute stellar person to talk to. Incredibly personable, professional, patient, funny, kind, and has great taste in tattoos and socks. Somebody needs to give her a raise. I wish Savannah was in every store I ever went to and ever will go to. Im glad I went in today just for the joy of having met her.

Amber with blue hair was extremely helpful to help resolve a problem. I also observed her working back to back customers with patience and professionalism.

Came in needing my phone fixed quickly in a pinch. Logan was so kind, knowledgeable and efficient! Highly recommend this Verizon and Logan!

Amber F did a great job helping me find the right phone within my budget and some very helpful accessories. She even followed up to make sure things were going well with my phone. That kind of service is a class act!

Amber F that helped me switch from a previous provider to Verizon was WONDERFUL! She was knowledgeable, kind, funny and very helpful. Her coworker and her manager were also very nice and it all worked out and since I switched I have had no issues with reception or bills. Thank you and I hope you are all well, thank you for being customer service savvy!

I walked in to the Verizon store on NE Broadway in Portland andasked about switching my old cell phone to another that my daughter gave me. D J at the counter said my best bet was to switch over to another new cell phone, the Samsung42 G5. It has 4 times more storage than my old phone and a wonderful camera. He gave me a valued customer deal with a 2 year contract. We have been with Verizon a long time but usually we go to Costco;s kiosk. I am glad I went to the store on Broadway and that D J transfered all my information to my new phone so it was all set to use. It has lots of extras that will be nice to check out.

Manager lied to my face, two years after getting my phone I had to pay $150 out of pocket because they turned me over to collections. They are shady, the corporate office called me not to apologize, but to blame me for their incompetence. Surprised by all the positive reviews because they lied to me and scammed me.

Amber at this store has been clear and terrific in finding the best services i need. Go to this store and talk to her if you want the kind of help i neededMERCI Amber

I had the best experience at this location! I went in to get the new iPhone 11 and Tyler (I believe) assisted me. The process was so easy from start to finish. He was able to give me credit for my old phone even though it had a cracked screen. Hooked me up with a case/ screen protected and pop socket that only cost me $15 for all three after applying the phone credit! I was in and out within 35 minutes. He made the experience so easy and smooth. Highly recommend this location for all your Verizon needs. Thanks again guys!

Super helpful, the gentleman who helped me had a large beard (I forgot his name) but he was super knowledgeable- one of the best experiences Ive had in a phone store. Ill be back because of this!

I usually dont leave a negative reviews unless it was a truly terrible experience. In short, they would not help my elderly father connect his phone. I tried to convince them to let me connect his phone for him but they insist he go through customer service or the app for which he cant because HIS PHONE DOESNT WORK - I have to do it for him he doesnt feel comfortable leaving the house at 70-something years of age. So not only could my father not get through to customer service but they refuse to help him. Very condescending rep whoever I spoke with at approximately 1:05 p.m. on September 15th. He is a j.erk and he needs to get retrained or they will lose business. After 22 years as a Verizon customer this experience has me on the brink of canceling my subscription.Update* I was able to get my issue resolved by calling a different store & speaking to someone much more courteous & professional who actually contributed to helping my dad connect his phone new phone. Id suggest trying a different verizon store, not this place

I was sent to this store from another one since the first store I went to didnt have the iPhone I wanted in stock. When I arrived, Amber already knew why I was there and took her time in setting me up with everything.

Super helpful! We were in and out fast and satisfied.

Another great experience at this store. They really do employ the best folk. Thank you David for helping me today. You rock and it was really impressive how you tried to help so many people and keep all those balls in the air. You made a not-so-good day a much better one for me!

I wish to inform Verizon of an employee of yours who gives excellent customer service. He should be acknowledged by being given a good pay increase! His name is Eric Nathan. He is certainly an asset to your business. Verizon wisely hired him.

Yeah nah! As a customer for 20+ years I will be cancelling my service with Verizon immediately after receiving the worst customer service experience imaginable at this store. Buh bye bye!!!

Tyler at this gowireless location is the most knowledgeable and helpful person Ive dealt with as I prepare to upgrade my iPhone and use it on our current Verizon plan.

Staff was courteous, professional and knowledgeable. I was greeted politely and was made to feel comfortable while awaiting assistance.My questions were answered quickly. My problems were solved and I was happily on my way in 15 minutes.Great service.

Ive been out of a phone for a while now and its actually had a pretty significant impact on my life.Walked in a day or two ago. I think yesterday. Funny thing also, my shoe is going bad and I had no sock on, so I was limping a bit as it cut into the back of my foot. Im not sure if this impacted anything.The lady with bad teeth that was working their immediately started to act passive aggressive like I shouldnt be there right when I stepped in she immediately acted as though I should be living, talking across the room asking something along the lines did you want something?.So I head up to the counter like a regular customer.I dont see anything wrong with that, yet this whole time shes looking at me with her eyes wide with what appeared to me to be this super-pissed condescending look. Im pretty nervous person in general, so this didnt do me any favors. I explained to her that I wanted to get a new phone.She asked me who my carrier is, which would be fine, but she asked me as though I dont know who my carrier is or that I was just doing something wrong.Nervous from how she was acting, I try to tell her Im on some kind of family plan. Ive been to dealers before and theyre usually able to work with this so I thought okay this shouldnt be too big of a deal I can just call my mother and have her authorize me or whatever it is they do. Now Im trying to control myself because she keeps acting passive aggressive and condescending towards me, as though I were a homeless bum she had seen multiple times before and thought I was there to steal.She told me I needed a pin I told her Im not sure if I have the pin or if its my mothers pin or not. Im not sure if Im authorized because I dont remember how this process works. I asked, her can we just call my mother and ask her?She flat out said no then strongly implied that I was committing fraud, which I was not. This is not typical of Verizon retailers in my experience.I left the store, admittedly I did get upset and told her that she was being rude, but I didnt go much further than that.I tried to calm down return to the store and apologize thinking maybe I read her wrong and this was my last chance to get a phone this day so I might as well try.I apologized, but she told me there was already a situation and that she had already told me to leave twice which I dont remember hearing her say. She then treated me like a child and started counting to 3 or she would call the police.Naturally I no longer CAN return to this store.

Had He very pleasant, helpful and efficient visit to this location. Bobbi was great and knowledgeable at her job, with a very pleasant demeanor! Have to say I dread going into the stores to do anything phone related. But I did not feel this way after leaving on this visit.

Each person at the store was warm and friendly. Adam was my rep and he did an amazing job. He acknowledged me listened to me he made it a positive shopping experience. I will always come back to this store. P.S. I LOVED THE MUSIC THEY PLAYED.

Tyler was superb. Friendly and knowledgeable. Have visited other Verizon Retailersbefore moving here...this was the very best!

As always, the experience today was excellent. I bought my new phone the day before yesterday, took it home, and promptly realized how much more wonderfully advanced and complicated it was than my old model. Although I could manage standard functions, it became clear that there was much more to learn. I spent the next day generating a list of questions.I returned to the store today and waited for Bobbie, the staff person I had worked with for the original purchase. As before, Bobbie was extraordinarily helpful, knowledgable, and very pleasant. She was very patient with my lack of technical ability and made sure I knew what I was doing before I left the building.I would give this GoWireless store my highest rating and would recommend that all future customers should ask for Bobbie.

I went in with a phone I had gotten off Amazon, turns out it was not Verizon compatible because of the antennae or something. I was disappointed but then the girls there were SO helpful. Bobby worked with me and not only did I get a new phone but a free tablet AND she went through my detailed account and found ways to save me money so even with the monthly phone payment.... she found a way to make my monthly payment $15 less!! AND when I turned in my old phone I got a 6ft charger and a little thing to put on the back that would make it easy to hold the phone!! IN LOVE!!! THANK YOU SO MUCH BOBBY!!!!!!!!

I stopped in the Hollywood store because my cellphone was apparently stolen and I needed to get a replacement. To make a long story short, I could not afford to pay for another phone right now. The gentleman I spoke with, Phillip, told me about the free tablet and that I could text messages with my phone number. If I had my phone, I could make calls with the tablet as well. He was so helpful, taking the time to explain everything and make sure I understood how the tablet works and answering any questions I had. He went above and beyond what most people would do. In fact, I had a not as nice experience at another Verizon store a few days ago. I just wanted to let you know what a great employee you have. Thank you Phillip for helping me with a workaround to my issue.Dottie

Sooooooo great! Bobbie and the rest of the staff were kind, efficient and fast! I left with way more than I could imagine and oh so happy! I will be trusting them with all my equipment from now on! Thank you! ☺️

Hello out there. I want to tell folks that the Verizon Store at NE 30th and Broadway is very helpful and friendly. I highly recommend them for all of your phone issues. They are the best!

Absolute best experience Ive had with Verizon in a long time! Emilie G helped me get a new phone and set up all of my accounts and personal information so that I didnt have to deal with anything else! Shes friendly, kind, patient and was extremely helpful to not only me- but other customers coming into the store. She apparently knows how to multitask very well. She was extremely professional and I would recommend her to anybody!

I highly recommend this and go see Adam even though we bought our phones from best buy he was able to fix our issues and get our services working. He even transferred all my info from one phone to another. Best service Ive ever had thank you Adam thank you Gowireless.

I just had the best experience ever buying a new phone at this store. Phil Bailey is the name of the staff person who helped me and he was awesome. I do not usually fill out reviews, but I was so grateful for his help that I wanted to say thank you. He listened to what I needed and helped me get the best plan and the best deal. Thank you Phil!

My wife and I are visiting from out of town and came into the store to get some assistance on my phone because I was locked out. Not only was Zachary able to get the phone unlocked again but he got all of my information back onto the phone as well. Even Bethany was helping when she could and we really appreciated the wonderful service this store offers!

I want to personal thank Erik Nathan. He was patient, thorough, and knowledgeable with all phone issues I had today. Excellent customer service!

This is by far the best Verizon store! Emilie G was a rock star when helping me switch from my outdated blackberry- she even went so far as to spend an hour transferring my information while I went to a meeting. I appreciated how thoroughly she explained the charges both for today and for my monthly bill. The staff is friendly and helpful and its a great location- definitely recommend to anyone!

Wow!!! Adam did an amazing job I was frustrated with another store and he took care of all my needs got my services back up and running again. He got all my info transferred he does amazing work. Go see Adam and always shop at gowireless. Thank you so much!!!

Emilie Gockel gave me the best customer service I have had in awhile. New tablet and phone both with cases for only $25 AND my bill went down. Great attitude and so nice and helpful! Appreciate all the help!

Came in with a broken phone Adam was able to retrieve all my photos contacts and videos. Hes a genius on the phones. If you ever buy a phone or need anything from Verizon Adam is your go to guy he needs to be promoted or given a raise. Thank you gowireless

Great customer service! I had a problem that required mulitple visits due to trial and error problem solving (it was my fault; I didnt research enough before trying to switch my phone over from T-Mobile). David patiently helped me throughout the whole ordeal, trying mulitple solutions and waiting on hold for me with VZN hq. He was very professional and helpful even though my problems were frustrating and he was dealing with mulitple other frustrating customers as well. Great job!

Unproductive, seems Verizon has no options than buying new phones in short. Been with this company 20 yrs or more. Gone down hill.

Adam was very helpful!! I couldn’t figure my Apple ID out so he helped me create a new ID. I ended up getting a new phone and he was so patient during the entire process. I recommend him and the Verizon Gowireless Store on Broadway located in Hollywood.

I had a great experience on Sunday when I switched cell-phone carriers. Emilie helped me decide what plan would best fit my needs as well as setting my new phone up for me. Friendly and knowledgeable staff. Thanks again for all of your help!

I stopped by my neighborhood Verizon and just had the best experience! Phil was the man who helped me. He compared my current plan with a new plan I qualified for. I saved money, increased my data and learned I would now have overseas options. Phil was smart, courteous, professional and so helpful. I can recommend this Verizon site without hesitancy. And, ask for Phil!

Alex was awesome. She helped me a lot with setting up my phone. Very friendly, I am very happy with her customer service. She was very patient and willing to help.

Amber was extremely personable, helpful and patient with me in setting up my new iPhone 12. She was very knowledgeable and also helped me disentangle my phone content with my son’s who set up his device using my Apple ID. I will definitely come back with any issues I encounter in the future. Thank you so much Amber! :)

Purchased a prepaid plan here on Monday, had the service attendant check that my phone was compatible with the network and was told it was. Couldn’t actually do any of the set up in store, was told to call and do it online... which I found odd given that it’s a service based transaction and you’d expect to leave the store with a functioning cellular device. 48 hours later I still didn’t have network service and the instructions I was provided with didn’t work. Also got charged $10 for a sim which I’ve been advised wasn’t necessary and corporate stores provide them free. Couldn’t get on the network, am $60 out of pocket ($10 sim and $50 for the prepaid plan that they won’t refund on the phone for me either) and ended up at AT&T.

I rarely take the time to do reviews, but Emilie G deserves a 5-star review. Super helpful, patient, smart and explained things so well - took the time to do it twice over a 5 week period. She is very genuine, real, not a pushy sales person and I am grateful to her.Thank you, Emilie!

This was a really good experience. Wilson explained everything, helped me to save some money and still get a wonderful upgrade. A huge plus is that I walked in and had immediate service. At Lloyd Center I have had really long waits.

Had to transfer stuff from my broken phone to a new super nice and helpful.

I went in last night to have my cracked screen protector replaced. Not realizing that they closed at 8, I showed up about 10 minutes til close and officially became That Jerk That Everyone Hates wanting service at the last minute. However, Emilie G., the woman who helped me, was extremely courteous and helpful, and even stayed past close to help me submit a warranty claim for my damaged case through the manufacturers website. I was very impressed by her service and attitude and it was definitely the best experience Ive had in a cellphone store. She turned something I was dreading and putting off doing into a genuinely pleasant experience!

Excellent service...Bobbie was efficient and very knowledgeable...was able to answer all my questions. ..which were many!! The best Verizon service that Ive had. Thanks.

I feel very thankful for Emilie G. She did a fantastic job explaining the very complicated verizon upgrade options- making it clear and laying out all my options. She even went so far as to write out a T-chart for me when I wasnt understanding. Extremely patient and professional, while clearly being comfortable in a leadership role- she deserves a raise. If you have any needs regarding your account... go see Emilie G!

Phillip is the best! We have come to the Hollywood Verizon store and Phillip has helped us with multiple phones.Having visited many Verizon Stores, I can say Hollywood has the most knowledgeable staff around. Ask for Phillip! He can tell you the advantages and disadvantages of every model.

Sweetest filks, really helpful, not at all appalled by how little we little we know about using our phones or backing them up.

Great employees, very helpful . Nice clean store, but the parking lot is a wee bit small .

My experience at this store was excellent. Matthew was incredibly helpful. I know very little about cell phones. He explained what the problem was and fixed it. I think his help was the best.

I temporarily lost my phone and Zachary was so patient and helpful getting my old phone set up. He also tried to do the phone locator also. I so appreciated his help.Great staff at Hollywood Verizon!

Both Emilie and Philip have helped me replace my lost phone. In about 24 hours I went from sad to glad. The staff helped get the insurance claim filed and then get the new phone set up. Emilie also reviewed my plan and made some recommendations. I have bought my last 3 phones here and they are top notch.

Awesome service by Phillip Bailey! Service we received went beyond our expectation. Went in inquiring about how to get internet connection for a street fair where we were having a booth and Phillip offered us our best options as well as some tech education and some laughs. A pleasant experience!!!!!!

Always get the help I need at this store.

The staff here are friendly knowledgeable Bethany, Brian and Zack are very welcoming and are ready to answer any questions about there services

Matt Quintana was very patient working with me during our transfer to a new phone. He is a major asset to Verizon. I will gladly send all potential customers to him. Thank you for excellent service.Tim Hogg

Awesome service, Isaiah the store manager was helpful, patient and very knowledgeable. It was a very good shopping experience. Will definitely return to this store.

I love the atmosphere in the store, BOBBIE IS ALWAYS AWARE OF CUSTOMERS WAITING, Acknowledging them saying I will be with you shortly, she is patient with all of us, HER CUSTOMER SERVICE IS IS THE BEST.I followed this store from 122nd and HALSEY.

This store is awesome - so glad I switched to Verizon! Phillip is a phone and tech guru whos been infinitely helpful! Im not very tech savvy, but my tech I.Q. is going up because of his tutelage - thanks Phil !!

Incredibly helpful, patient and insightful staff. Went in because they are pretty much the only store in Portland with the capacity to transfer information between two basic phones. Phil (manager? certainly ought to be...) helped me for maybe a half hour, ran into a few speed bumps and made a few suggestions on how to move ahead. I came back a few hours later as he was about to head out for the day and he stuck around another half hour until, lo and behold, the man made a miracle! Hoping I dont have a need to, but should any phone/Verizon troubles arise, forget corporate, Im going to Phil at GoWireless!

Today we had the privlege to get Bethany and Zach at Verizon broadway store best customer service I have ever had with the company, thank you for making our time there painless!!!!

Adam Staszak was incredibly patient, knowlegable... I had multiple issues and he got me through it. More than 5 stars!!!

Best service ever! They spent all the time necessary to get my phone set up. Super helpful, friendly service.

Always ready to help, they will do tech support for your issues even if you didnt buy your phone from them. Very friendly staff, very courteous, and they will let you update all your apps on their in store wi-fi. Further, they will explain what is happening and why it is happening, and help you fix it if you dont like it.

Emilie G. helped me out with fast and friendly service.Every time I have stopped at GoWireless in the HollywoodDistrict I have gotten very helpful assistance.Thank-you!

Emilie Gockel is a life saver! She set me up with a new phone tablet and all the accessories I could need! Kind caring and listens to the customers needs. I always come in to see specifically her and Im thankful she works so hard. Promote her to manager she is the best! Thank you Emilie!

I walked in and there was one person working and a few other customers. No biggie - Ill wait (even though there wasnt so much as a Ill be with you in a few!). As Im waiting, an older couple decides to leave while waiting for some work to be done on their phone. The gentleman behind the counter said no problem; can you write your apple ID password down on a piece of paper for me? and my jaw just about hit the floor. I wanted to warn them to never give your password to anybody, but, they wrote it down. This is to any potential future customers: never, ever give your password to anybody for any reason.OK - Im a little put off by the password thing but its probably not a big deal as I doubt he had any malicious intent. So, eventually its my turn and the conversation went like this:Him: What can I help you with?Me: I would like to purchase a phone.Him (looking confused): ... purchase?Me: Yes, I would like to buy an iPhone x.Him: Well, you could finance it over 24 months.Me: No I would like to just pay for it today.Him: Oh - you cant do that. ESPECIALLY not with iPhones.At this point I told him I would go to the Verizon store and he told me I would probably have to finance it there too (which is totally not true). I also dont know why he said especially not with iPhones. Like - if I were buying an LG he might have let me just purchase it?He was a nice enough fellow, which is why Im giving this place 2 stars. But I would avoid GoWireless if I were you. I certainly wont be returning.

Helpful staff and great management. You will be happy you went to this location.

DJ and the staff were very helpful, they expedited my needs very quicky and were very knowledgeable and polite. I recommend this location of you need to get accessories and dont want to wait 40 minutes at the Verizon downtown location. :D

Adam was amazing. Helped me so much I highly recommend them

Adam so kindly transferred all my phone data without making me feel like a dolt and saved me a weeks worth of suffering. Always get the friendliest service st this location!

Isaiah and Zachary are both very patient with my questions and VERY helpful! Thanks for great service!😃

Brazdon was great! Very helpful and honest when guiding me through my purchase and transaction as a whole. The staff here is so cool and nice!

Left feeling unsure about why we recently spent $1000. on phones because our problems cannot be addressed in person. Only advised that we are the problem, that we need to talk to corporate, that we need to spend many hours in settings & with the online portal. Yet, I was still courjouled into spending more money in the store on unsustainable hunks of plastic!!!

Bethany is a good person helped a lot thank you she is really good at customer service.

Through thick and thin, this store has helped me out. after a bit of running around with a weird iPhone issue, i am walking away from the transaction a satisfied and happy customer.

My mom and I waited here for 2 hours waiting for someone to help us with a phone issue. There was only one person working, which I understand can be difficult, but no time frame of reference what-so-ever.The lady working said 20 minutes to even maybe an hour—after we had already been waiting for two hours.overall, bummed my mom and i wasted our time at a store with someone who didn’t have any customer service or reference to reasonable time lol

Isaiah, The Store manager, was such a good person with excellent explanation and very good listening skills I never felt rushed and enjoyed the experience

Going to Paralympics in Rio and setting my phone for calls home, E-mails and texting was easy. Wilson in the store and Nate on the customer care line were awesome. They anticipated all my trouble solving questions. Thank you for making this user friendly.

Isaiah was outstanding...good pitch, saved me some money and some time in regards to info and device that I purchased.

Exceptional service. Wilson provided use with quality professional service. We will gladly recommend him to friends and family. Thank you Mr Walker.

Great customer service from their new employee, Michael. He deserves a raise! Very helpful and patient.

No question was too simple. He had the patience of Job. I hardlyFelt the $ it cost, but I will use phone.

Restarted my old phone. Samsung hasnt resolved how to do recall but these people have the magic touch. Patient, friendly and knowledgeable. Cant ask for more in a store.

Good service. I came here looking for a case for my Pixel phone. Unfortunately they had one case in one color in stock. It wasnt what I wanted. Even though they couldnt help, they tried.

Phillip was fantastic once again. He answered all of my questions. He is extremely knowledgeable about the products and strategies for saving data.

This store was recommended by our son and I can see why. Great service and easy to understand for us seniors.

Wilson was very helpful. We received a full tutorial on the basics of my dads new cell phone. We are very helpful!

Bethany was awesome! She helped me out greatly when I needed a new phone after 5 years with my first smartphone.

Phillip is by far the friendliest and most knowledgeable Sales Rep I have experienced with Verizon. He did a great job of listening to my needs and getting me into the right phone.

Great experience today. I had a problem with activation of my phone. Justin quickly and professionally resolved it!

I dropped my phone and killed the screen. Wilson at Verizon jumped into action and helped me select and set up a new phone. Easy to work with, fantastic customer service!

Brion was soooooo helpful- patient, respectful and resourceful. Ask for him!