I popped into this store a couple of times to sort something out with my phone and purchase a new one. Hannah was super friendly and helpful on both occasions. Landon also helped on the second visit and was also very friendly and helpful. Its a great team thats working here!

Landon gave some of the BEST service I’ve ever received at any AT&T retailer. I just moved here from another state he got me set up with a better plan and a new phone. I usually get overwhelmed when doing anything with AT&T and his service restored my faith in the company’s etiquette. No complaints.

I just wanted to recognize Landon for going the extra mile to help me. Even though the end result wasn’t ideal for me, he deserves an acknowledgement for trying. I appreciated his sincere effort, great customer service and sincere empathy in regards to my issue.

Hannah and Landon went far a beyond to help is out. They were patient and helpful, answered all of our questions and made the transition to AT&T a great experience. Thank you guys! Keep up the great work

Landon was great! I had problems with the first phone I got and ordered online but was leaving for out of town, and he was awesome enough to restore service on my old phone until I returned and could trade it in for a new one that works great and isnt having any issues. Thanks for your patience and customer service! You are definitely appreciated.

Hannah and Landon gave us a great customer service, really invested their time and personalized 5star service. Very satisfied. Thank you Guys

I have been having multiple issues with my billing and plans. I went into your location in northeast Portland on ne33rd abs Broadway and Landon was delightful and professional. I think he fixed allMy problems. So happy you have someone so patient and understanding On your team

Hannah and her team were awesome. They helped me get my mom squared away with everything we needed. I’m definitely going back.

These people were very helpful and friendly. Landon and another woman(sorry I forgot her name!) helped me activate my prepaid sim I bought from their website. Apparently there is some serious glitches with activating prepaid sims via the online portal, but that isn’t the fault of the store reps. Anyway, they both helped navigate through their CS phone lines to help me get my plan active. Overall, it took over an hour and they both kept their composure well with the CS reps. I know I would’ve lost it! Thanks again you all for the assistance!

Landon is awesome! He went above and beyond to help me get my phone activated in store after Id had trouble using the AT&T website to do so. His customer service was excellent. I also really appreciated that he used gender neutral pronouns for me without prompting. As someone who uses they/them pronouns, I often get misgendered in customer service situations and that was extremely refreshing. Landon is a rockstar!

AT&T absolutely Amazing! Awesome customer service. Friendly, professional, quick. 💯

Landon was awesome! He not only fixed my issue of my phone being a wifi hot spot but lowered my monthly bill. He also cleaned the charger attachment to make it work better. I’ll never go anywhere besides this location and hope Landon is still there!

I visited this store because the 1st location I went to, which is closer to my home, could not accept cash payments. This was the 2nd time I tried to visit the 1st store where I was told they could not process cash payments that day.So this was the 2nd time I had to drive approximately 30 extra blocks east of the store which could not process my cash payment.Its been 2 months since the first time this happened, yet still no restored, consistent ability to process cash. That seems like something Id expect from a competitor w lesser quality service. AT&T is supposed to rank up at the top ... your rates reflect expectation of top quality. You should charge less if you are going to join the ranks among your lower quality competitors.One final comment however - Landon, who helped me at the store on 32nd & Broadway, which did accept my cash payment, provided an excellent service experience.It is the hassle and loss of valuable time bc of first stores issues which are irritating.

WORST Customer Service! Don’t be fooled by the seemingly friendly greeting when you enter, their service is appallingly bad. The team is rude and argumentative and not solution-oriented.I walked in with my dad to return a free phone they sent him which he did not want - his phone is from 2014 and AT&T is shutting off 3G phones in Feb 2022. We had already called customer service to confirm we could return the device my dad did not want to a store before going but when we told all of this to the store associate he rudely retorted with “I can take the phone but l your phone will be shut off in 30 days anyway” - this inevitably made my dad angry and rather than treating us with respect and understanding, we were told “well we were trained on this” and basically sent away to call customer service ourselves to deal with the issue.Now I will say my dad came in ready for a battle since he has also had previous negative experiences with the staff at this store treating him rudely, but regardless the staff chose to talk over my dad, argue with him and I both, and offered NO solution to help us leave satisfied rather than treat us with understanding and respect.Ultimately we brought the free phone back home and called AT&T customer service who was extremely helpful (and in fact confirmed that the store clerk was completely WRONG) and we have since resolved the issue.Honestly I am appalled at the discourteous manner in which the associates at this store handle [difficult] customers. I have worked in customer service many years and I would never talk to someone the way that they talked to my dad and me today. Unbelievably rude.

I went in to upgrade a phone on my family plan, and the new phone was not in stock. Despite the customer service rep telling me multiple times that the phone would be shipped to my house, it was shipped to the store. When my next monthly bill came, I had been signed up for multiple ongoing services that had never been discussed: AT&T Next Up for $5/month, Protect Advantage Insurance for $9/month, and Protect Advantage Support Services for $6/month. It took me multiple calls to the AT&T 800 number to get these services removed/refunded, and they informed me it was the local store rep who had signed me up for these. I imagine he got a commission for adding on these high-margin services and assumed I wouldnt read my bill.

I had very poor service. In the past if the retail worker was unable to help they’d reach out to corporate with me right there and discuss over phone for a solution. I was told that wasn’t going to happen and if I didn’t like what they were saying I could go to another ATT store. I asked for the customer service persons card, I got a card but no name on it?! Went to another ATT store and they were right the other store took excellent care of me. Never again will I go to Grant Park ATT….

5 stars for Landon. I went in when he was the only one working, 3 customers infront of me. Landon was able to multitask and handle everyone at once, hustling. No more than 15 min after I walk in I have my new phone activated. Afterwards he took a look at our phone bill and found some features we did not need and saved us $20 bucks a month on our bill! Best ATT experience Ive ever had, thanks landon!

Thank you Leonard for amazing customer service!After having a very poor phone experience with several reps transferring me from person to person to inquire why my bill had dramatically increased and after hours not coming up with a resolution, I went to the nearby AT&T store and Leonard was extremely polite and within minutes he rectified the situation! Thank you for turning a very negative situation into a satisfying solution.

Charles and Simon were very helpful and had a great attitude, even when we walked in twenty minutes before closing (did not realize,) stayed almost 15 minutes after closing, and did not make the intended purchase.

Landon and James were awesome! They made starting my own phone line with a new phone super quick and easy. This spot seems to have a positive work environment. Im happy that this is my local AT&T.

I had excellent customer service. James was super helpful and friendly, and the store atmosphere was easy-going. I was able to get everything I needed. Quick and easy! I will definitely visit this store again.

I am not big into public shaming of people and apologize for this in advance.I purchased a mobile hotspot from the gentlemen in this store based on their promise that data from their product would last for several weeks. Four hours later I was completely out of data and couldnt get any additional time. I am angry that they promised a full month of time. They did offer a refund on the unit but I was late returning it and they gave me the sorry, cannot help you.Not a problem, just dont make promises about your product.The only remedy I would look for is a full refund on the unit and data that I purchased.Unit is only useful as a paperweight. I paid $341.43 for something that lasted 4 hours. This may not be the worst thing I spend money on but probably pretty close.

Dannnnnng! Simon gave us some tooooptooop customer service and was super knowledgeable of switch my phone over! Helped us in the last hour on a mothers day weekend! So glad he was able to help us and get us on our way! Thank Simon! Give him a raise Simons boss!

The Manager of this store (I believe) was one of the most helpful people Ive ever had sign me up for a contract....He was even willing and able to save me money in unprecedented ways. I HIGHLY reccomend this location if youre needing to get a phone & plan!

The entire team here is awesome. We came here for the first time a week ago and couldn’t believe the level of service and support provided by the entire team. We purchased 3 new phones and they helped us from start to finish making sure we were taken care of. Dylan, Maddy, Landon and James are committed to providing an excellent customer experience.

I came in yesterday with questions about why my latest bill was twice what it usually was, and to see if I could negotiate a lower bill moving forward. It’s just me and one phone, nothing fancy. I have to say Landon, the associate in the shop was not only professional to a T but also friendly and affable. Landon went through my bill step by step with me explaining each charge along the way. He then used his expertise to not only find me a plan that would end up being cheaper by two dollars for me, he also got me on an unlimited data plan. I went in hoping to have my bill explained. Landon went above and beyond in how he helped me and what he was able to do for me when I was there. I rarely write reviews because I don’t normally like to think of myself as an authority on judging others. But I had to write this review because Landon did well more than was required of him and definitely made me feel heard, understood, and like a valued customer. Landon is an example everyone should aspire to in how to be professional, and a great guy to be around.Thanks Landon, you’re the best!

Maddy was SOOOOO helpful with us today! I came into the store to pick up an online order for a new phone, and she offered to put my screen protector on for me, transferred my old phone data to my new phone with no problems, and gave us super good advice on which cases to buy as well. She also was super knowledgeable about current promotions, prices and the phones themselves. She was so helpful that my mom decided to buy a new phone and screen protector and that process was easy too! Probably my best experience with getting a new phone and at an ATT store in general. 10/10 recommend !!!

Landon was extremely helpful and gave some of the best customer service I have received. Very smart, helpful, and caring. If you need anything and have At&t and live in Portland, this is the store.

After being turned away twice at another location to do my exchange, I went to this store to see if they could help me. I had zero wait time and Landon took care of everything super quick. One of the employees at the first place I went was very rude and said they couldn’t help me, after waiting for 20min in a virtually empty store. This location was so much more professional and made me feel like a valued customer. Landon was very engaging and made a chore a pleasant experience. Thanks for taking care of me!

A real, welcoming experience at this AT&T store.Landon is a REAL gem. Helped me with many of the particulars of my new phone with grace and compassion . . . without any condescending attitude. So refreshing! Great upbeat vibe too ! Such a positive experience . . . Kind of hard to believe this outcome in a corporate setting.

It has been one debacle after another and I highly regret signing with AT&T. If you are looking to switch your provider, AT&T, and this store should not be on your consideration list. Some but not all of their deceit has included: you can return the phone and exchange for another and because its a business account, you have 30 days to do so -- when I returned 12 days later because indeed I did not like my phone, they said they couldnt do it because I got my phone as part of a promotion. Lie number 2: I was told I must have insurance. Then, later on by a different rep I was told I dont absolutely have to have the $15 per month insurance so I said remove it. They said they would and then I got my bill and they did not. There have also been call center support issues; basically, If Google had an option for 0 stars, that would better describe my experience.

I got a good deal and service! Simon was very cool and helpful!

Very smart, fast service though it turned pretty busy soon after we arrived. Ill visit again for some advice as I am a novice with the product. We were in a hurry that day, but Landon was good at the task we needed, and off we went.

Great Great Service!! James went above and beyond to help me. Very professional, personable and knew how to help me.

Came in to upgrade an old iPhone 7 to an iPhone 11, and James did me right. What a helpful, engaged and attentive guy. Thanks James, look forward to doing more business with you! Xo J-crew

My wife has spent the last week and half trying to get a new phone from this location. The only time anyone from this location was helpful was at the initial sale/ordering of the phone. Now, every time she talks to someone she gets a different answer about when the phone will arrive. Whoever runs this store is clueless about how to operate a business. Instead of shaming the customer for being excited/anxious to get your product, you should try to find out as much information as possible for them. We are literally trying to GIVE YOU MONEY.Are the people working at this store incapable of tracking a package? Do they not have a list of customers expecting a new phone? Is there really no way to get an accurate expected delivery date (IT HAS CHANGED 4 TIMES)? If there is a legitimate issue tracking packages or an overwhelming amount of orders that your store is incapable of processing efficiently, LET THE CUSTOMER KNOW. At least pretend to care about the people you are dealing with. I will now drive an extra 10min to not have to deal with the clusterf*** that this place calls a business.

The manager and staff at this location ROCK! Seriously. They are courteous, knowledgeable, and just plain rock stars. They make your experience seamless and as frictionless as possible. They are so good they make all the other AT&T stores lame in comparison. Hopefully the other AT&T locations get training from this manager. It’s truly refreshing to have my expectations exceeded by a company. Bravo guys.

Really great experience with sales rep Maddy. Saved me money; got the right phone for me; and just incredibly patient and helpful despite having a very busy store

I had an excellent experience with MADDY this evening. Fast, efficient, and a beautiful down to earth spirit. She is SO cool and makes me want to only deal with her or any future needs! AT&T has kept an 8 year customer due to this interaction.THANK YOU

The whole staff at this location is super awesome but Maddy helped me feel super comfortable throughout the entire process & got me set up with a great new phone, even helped me get some $ off the monthly bill! Maddy is the best! Thanks again!

Service was slow (granted I did go in at 4:30 on a Sat) but there were only 2 employees working. I waited 1 hour to get helped only to figure out the right phone for my needs. When the sales guy went to get it he came back empty handed. It was out of stock. A wasted 1.5 hours!

I had a wonderful experience at this store. Maddy was exceptional: respectful, patient, kind, relational and perfectly professional. She set up the right plan for me. Love the new phone too. This store is the best!

Amazing and very friendly staff. Very willing to help and work with their customers. Landon is an excellent employee and went above and beyond to make sure I left happy and satisfied. Thanks guys!

Fine. Successful. Yay

This day did not start out with a 5 start rating for AT&T and it surely almost ended with me finding another provider, but luckily my last stop was the absolute best. It took 2 different stores in the Tigard area and 6 phone calls to tell me that they were either too busy, they werent sure how to process what I needed or that I wouldnt be able to get the Black Friday deal because I was trying to upgrade from a pre-paid account. Thankfully, Landon and his team were very welcoming, they took on my quandary and made it feel effortless. I was in and out in 20 minutes, the store was safe with readily available hand sanitizer/ social distancing/masks and they actually cared about my experience. Im super glad I stuck with AT&T and found my home store. Thanks for everything - you all made my evening! I highly recommend you go to THIS store in Portland. You will not be disappointed.

Not gunna lie, this is my favorite stop when I need to get phone things done. Always quick and easy, and shout-out to the manager Landon. He really knows his business, and his customers. And always makes my day.

Maddy was amazing! I’ve been to many att stores in my day and she’s been the best rep I’ve ever had. I hope everyone gets her when they go to ATT! She is super knowledgeable and friendly. I’d giver her 10 stars if I could.

Be warned. This is NOT an AT&T store. It is a connect wireless store that brands itself as an AT&T retailer. So any promotion they promise you is NOT supported by AT&T. The only recourse is to go to the store to resolve it. And if my 2 year saga of not getting a promised buy one get one free iphone is any example - you may experience a very poor customer service response. Nice on the interpersonal skills, but no resolution. Sounds like they may even scam people - that is how I felt.

Incorrect numbers were given to me more than once and erroneous account changes were made that caused my monthly bill to almost double after I asked & confirmed it should not be going up. After an hour on the phone with AT&T a credit was given with a pledge to retrain people in this store.The store manager offered no contrition and said it was my misunderstanding.Terrible customer service case study.

Great customer service!

Its very, very busy but they are very, very good at handling things expeditiously.

Landon and Gavin were super helpful. I had a hard time getting assistance on the phone today and worse luck at a different location. I came to NE Broadway, where Landon and Gavin both helped resolve my issue in minutes. Definitely coming back to see them for upgrades in the future!

Landon at the Broadway AT&T Portland store was very knowledgeable and helpful in getting my new Apple 12 Pro Max phone up and running.

Katie is the best! Great and relaxing service environment. Good job ladies!

Landon, excellent service!!Kate as well!!Maddy, very knowledgeable in setting u new iphone23!

Very friendly and very helpful 🙂

I went in two times and was helped by Kendall both times. He was very helpful throughout the process and made sure we were taken care of. He was also very welcoming and friendly to every customer I saw him interact with while I was getting sorted out. The store was clean and the show on TV was entertaining. Thanks again!

Awesome, professional help, super accommodating during these trying times

Katie was super helpful and got me set up with a great deal plus have good advice on what to do in town

My phone was broke I couldnt get anywhere with it. Thanks to the AT&T reps they put my phone back together Id really appreciate it.

This AT&T store is located in ground floor, corner unit of the new Grant Park complex built on NE 33rd and Broadway. This is not a corporate store and while the staff are friendly and work to be accommodating, its a little rough around the edges.Because this is not a corporate store you are not able to renew or create AT&T mobile contracts in the typical 2 year agreement fashion. This shop only accommodates the newer AT&T Next plan, where you effectively pay a monthly premium to lease your phone and in turn can upgrade whenever you want (I believe).So...nice enough store but it doesnt do everything that a corporate shop can.

Landon has been taking care of my business account flawlessly! I personally go in to pay my bill just to say hi.

I was just at this store and Jack and his team were super professional. Despite some stressful customers Jack and his team were cool and collected. Kudos!

This is the best AT&T / Direvtv store around. Landon and his team calm me by name and its always a pleasant experience.

The store manager and staff needs customer service training! I brought back my new IPhone 8 because the battery was failing . She said that it’s not the phone it has to many apps running? That’s not the case, so I asked to look at Samsung options. She said “honey, that’s not going to make you happy”. I asked her not to call me honey, it is disrespectful. She said she is from the South, so it’s not disrespectful. I asked for her managers name, she would not give it to me, and asked me to leave the store. I highly recommend you do not shop at this store!

Very knowledgeable staff. Set me up with exactly the right phone and plan.

AT&T are giant frauds. Convinced me to get a second phone and a line with data for $10 a month. Sounded sketch so I recorded the call. Low and behold it wasnt true and they refuse to remedy the problem. Stay away from these crooks

Maddy at the Broadway AT&T in Portland was incredibly helpful, professional and efficient!

Team was very welcoming and wonderful. Dawson did a great job at explaining everything to me as I switched carriers to AT&T. Highly recommend this location.

I would avoid this retailer at all cost and go to a corporate run AT&T store. The markups and customer service are terrible. They are definitely not looking out for the customer’s best interest.

Took good care of a long time loyal customer!

Merisha at the Grant Park AT&T location is the best. Super friendly, very helpful, answered all my questions (there were many) courteously and patiently. Very happy with the service I received. Thanks Merisha!

The employees at this store were very welcoming and helped me immediately. Much better to talk to than other At&t stores

I received the best customer service I’ve ever had from att twice at this store. I’m actually shocked but nonetheless thankful for making a potentially painful trip to a cell phone store actually ok. Luckily I don’t have to go in often, but these guys were good including the manager. No wait time. Very patient. Thanks!

Staff was unhelpful, rude and inept. They avoided my questions, and I left frustrated. Went to another store (MLK and Broadway), they were so helpful and I was in and out in no time.

Great store, awesome reps!

Great staff.Remember to be wise when purchasing things and dont get something you didnt come in for.

I would like to give no stars. The story and sells pitch they give are not accurate! Do not go to this store!

Literally the worst AT&T store Ive ever visited. Beyond the standard not having anything in stock, the customer service here is terrible. Employees all wearing headphones with the attitude that you just murdered their mother. Avoid store at all costs!!!

Landon is the bestest bestest bestest! I wasnt able to get assistance on my one main issue due to some unforeseen instances but he was able to thoroughly walk me through multiple different questions i had thrown his way, he was smart and witty and new his shiznit (which is all very important). Go At&t Broadway! Go Landon! Fives stars.

Rude condescending & impatient. Too bad, I was so happy to have a ATT store in our neighborhood.

Great & prompt service.

The staff seem to know very little about Android phones....there knowlage base seems to be.in plans they sell and not the hand sets them self.

Friendly staff and very helpful.

Extremely unprofessional. Will be switching carriers.

The counter associatw was very rude, and dishonest with my friend.

Landon is on it!

Rude and unhelpful. I called to ask for simple clarification on my bill, and the representative continually referred me to a customer service line which i could not get through to after 30 min of searching automated systems. He asked me to come into the store to even continue the discussions, told me he would be happy to help me at this point, and disconnected me.