Great Customer service! Reminders sent days before scheduled service. Loaner car provided was comparable to my own vehicle. Loved being able to pay online when I was unable to pick up car at the end of the business day. Recommend!!!

Very thorough and disciplined efforts in updating the software levels of my car. Tony is top notch and I’ve never seen a better expert at BMW Service that understands BMW Software deployments, features, and process. I also got a deluxe detailing during this service that was very well done and seats fully renewed to color + leather protected.

Be inspired to drive through the world in an excellent vehicle from Germany and that exceptional craftsmanship. Youll find the best kind of help you need here with the knowledgeable staff. Finding the one that fits you best may take some time.

I had the best experience getting a new lease. Kourosh, Laurel, and Jon helped walk me through the whole process and made it very easy. Definitely would recommend to a friend and will be coming back for my next lease.

Thank you BMW Portland and especially Jared Schafer, for his amazing customer service!Working with Jared was absolutely the best car buying experience. He gave exceptional service throughout the whole process. The finance team were very helpful as well.I would recommend this dealership and Jared to anyone looking for a great car buying experience!

My experience with BMW Portland in servicing my vehicle has never been anything but positive. My service technician Will is the best! The service has always been friendly and efficient, and I’ve always been given honest and transparent information to make the best decisions for my vehicle. I will continue to bring my car here thanks to the trustworthy service.

I recently had my BMW 440i Serviced at BMW of Portland. I would like to express how pleased I am with the service team. From drop off to departure, staff was courteous and respectful of my time. Sean explained in detail the things that I needed to know to put my mind at ease. This is my third lease with BMW of Portland and one of the many reasons I will continue to purchase/lease the Ultimate Driving Machine from them.Francisco Holdman

Will and service were so amazing! I am not from Portland but, I was in an accident and was able to drive my car to the nearest BMW. They got my car in right away and got it back to me by the next day. Will and all the staff were so pleasant to work with. As scary as the experience was it was a reminder of why I love BMW.

Daniel was great. I appreciate the inspection video and clear text communications. Definitely will return.

Excellent customer service, timely replies, professional, courteous, and knowledgeable. As a former BMW representative, I had high expectations. Portland BMW met or exceeded every single one. Highly recommended

The buying experience is so smooth.Davie Sprigg was just as honest as you will want anyone you deal with to be.My experience was the best you can ask for, communicated over email, ordered car, came in and didnt spend more than 20 mins picked up car and left.

Could not express how amazing our experience was at BMW Portland. Weve bought 4 cars at other dealerships and this was hands down the best time weve had buying a car. Dave K took great care of us throughout the entire purchase process. He set us up with BMW Genius, Jamie, to teach us about the car. Jamie was really fantastic and helpful, answering any questions we had. Dave then took us to Jon in finance and it was the quickest part! It was straightforward and efficient, and nothing came up that wasnt previously discussed. If youre looking for a car you wont regret working with Dave K and the awesome team over at BMW Portland!

They did a great job but one of my rims had a curb gouge and it wasn’t there before I took it in.Also, replaced my fuel tank vent valve. It was driven 8 miles. Why would they need to drive it and 8 miles is pretty far. But the staff were very nice.

I waited all day to get a service complete for oil change, micro filter replacement, and air filter replacement. I was told my vehicle would be done between 1pm and 2pm, which I had to ask for an ETA while waiting in the lobby. Not once did anyone check up on me or give me an updated finish time. My vehicle was not completed until 4pm. Also, I was notified that there was no loaner vehicles for this appointment when I could clearly see that there were plenty available in the parking lot. Lastly, driving home and got bug goo on my car and went to use the window wiper cleaner. It was not filled up. Like what in the world does $607 worth of labor charges and $206 worth of parts charges get you these days. Half done service and fluids weren’t even filled up. This is part of normal services with any oil change that I have gotten in services prior at every BMW dealer I have been to. I will definitely be going corporate with this review and my complaints.

Excellent experience, quick oil change service for my 3 series lease, text message for wait and pick up times, pleasure

Greg Z is the MAN! In one day he found us a terrific car to lease. The premium package has so many features, and he took the time to explain and sometimes set the features for us. Greg has been procuring cars for us, our daughters and their spouses for 25 years, for a total of two dozn, maybe more. He deserves all his awards!

Best BMW buying experience I’ve had - Greg was fantastic and hustled to get me what I needed. So glad I went with BMW Portland.

Won’t take my car anywhere else for a service. Portland BMW and specifically Sean Riley provide wonderful customer service. They are professional, up front, and communicative. They are honest about what needs to be done and the time frame I should expect. Most importantly, they treat customers with respect.

Sean has outstanding customer service skills so much appreciated by customers! Sean has provided excellent service, and i hope all representatives are as great as Sean is! Thank you for your help, Sean.Feel free to reach out to me with any questions.Olga Hice

Every time i come in for service I’m treated the right way. Daniel helped me navigate an expedited time frame this last trip to get my car in and out of service to meet my needs. He was gracious and helpful and all the people there do an amazing job of servicing their customers. Couldn’t be happier with the level of service I receive every time I come in. Thank you!

Griffin was prompt and professional! Amazing mobile technician, and I appreciated his timely completion of my warranty repair!

BMW Portland is well organized and focused. The wait for an advisor and for a courtesy loaner is rather long and frustrating, but the work has been great and all the staff is courteous and respectful.

The dealership as a whole was really great, the vehicle we wanted was priced so much below Blue Book there wasn’t even a need to barter. Greg was amazing to work with. He took us to the car we wanted to see, made the test drive fun, and didn’t try to push us toward another vehicle or sell us up at all. When we experienced a little hiccup in our financing plans, he found us a solution that not only worked, but improved the terms we wanted. An easy and satisfying car buying experience all around.

Great service.Friendly staff.Very informative and gave regular updates.Loved my brand new loaner they gave me!

Kelsey took great care of me when I left my car for service. She kept me informed about the progress of my service and got me in an out on the same day. She was professional and thorough. She made me feel like I was her only client that day! I’m glad to have her as my service advisor.

Sean did a great job with my X3. He kept me informed every step of the way. The car performs perfectly. I would highly recommend Sean and the entire service organization of Portland BMW.

Daniel did a great job of turning my appointment around so that I could return to the coast where I live. They offered me a good deal on replacement tires and did a thorough inspection of my car. Communication was good . Very pleased.

Love the sevice also the staff is very profesional second car i purcharse in two years

Jared Schafer made this purchase very quick and painless. After a 5 minute chat on the phone, he knew the car I wanted and had it waiting and ready to go when I arrived. No pressure, no hassle. If you want great, friendly service, Jared is your guy.

We are frequent customers and have been very happy with the service we get from BMW and our favorite sales associate, Dave Krafsig. He listens to what we want and doesn’t try to up-sale us. We will absolutely continue to come back for our cars.

Wow! Outstanding customer service from Laurel and the whole staff. We had to order the car due to the chip shortage and they were able to keep me informed every step of the way. They made the financing and delivery just as easy for me as possible.I would highly recommend BMW of Portland to all of my family and friends.

I had a very good experience with BMW Portland, they get it done very fast!

Daniel helped me address my concerns quickly. Had an oil change appointment that I clearly didnt schedule enough time in my day for, but he got it taken care of for me anyway. Thanks Daniel! I owe you one!

All my questions were answered by kind people. After four months, we found me just the right vehicle. For someone who dislikes shopping immensely, buying from BMW Portland was painless. The purchase was facilitated by a very knowledgeable sales person and I never felt uncomfortable once. Thanks to BMW Portland!

While getting my car serviced, Kelsey helped me with supreme customer service and offered helpful recommendations to keep my vehicle in top shape. I am highly satisfied with the service I received from Kelsey!

I took the car in for its first oil change last week - oil change service was great, but the Service associate that was assigned to me did did not know about the Lithia lifetime oil change service that I purchased at BMW of Portland which lead to some uncomfortable back and forth where I tried to explain I had purchased a prepaid oil change package there at the dealership when I purchased my car, but he kept insisting that I actually purchased a service that expired in 2018 - I have had the car less than a year. It eventually escalated in me asking for my car back because I refused to pay for the oil change that I already prepaid for. I explained that I would come back with the documentation to prove that I had this service. This finally lead to the associate to ask his manager to look into this and the manager immediately recognized that I had this service package on my record and confirmed that they would not charge me for the oil change. This was my first experience with BMW Portland Service department and unfortunately, it was not a pleasant one. I would recommend that you please review all the packages the dealership offers in the sale of a car with your Service Associates as well as ensuring that these clearly make it into the Service records for the car to avoid exchanges like this in the future.

Communication was sub par. 2 days for an oil change. The loaner is always nice but they limit you to 50 miles a day. The girl at the counter didnt believe I had Insurance. She needed to not only see my valid insurance card but also see the declarations page to be sure I had full coverage. It took me about 10 minutes to get it from my insurance company while my loaner car was running. Do you guys do this to every customer?? I bet you dont. I felt like I was targeted because I am latino. At the very end when I picked up my car the other service girl was very nice and courteous. She helped put my front license bracket and plate on my car. Since it was not on when I first purchased my new car. Shouldnt such an important thing already be on the car?? It being a lucrative high profile company like B.M.W I just expected better service and not to be judged.

I have done business with BMW Portland for several years. From Sales to Service and everything in between, their customer service is second to none. They are a consistent operation and provide excellent communication. Highly recommended.

Good service and quick at that, my service representative Sean informed me that BMW was having a sale on tires, he really came through on this one. I appreciate the work BMW of Portland does along with their friendly staff.

The absolute, most pleasant, efficient car buying experience I think I’ve ever had. The entire staff was incredible, kind and warm. Wade did a great job at making sure I walked away with exactly what I’d hoped for.

Greg Zuccarello was easy to work with and very helpful. The entire experience from valet parking to driving away in our new to us car not stressful because everyone we dealt with was pleasant and helpful.

Eric Dobson and the entire BMW Portland team were very helpful and provided excellent customer service. This being my first BMW, they really took time to explain all of the features and nuances of my vehicle. They did a great job making me feel like I was the most important customer at the time. I will definitely be referring others to this location in the future.Thank you all for making this process virtually painless.Mike Losito

Once again, Will was the consummate Service professional — efficient, thorough and everything was taken care of completely. I recommend BMW of Portland’s service department to anyone fortunate (and smart) enough to own the ultimate driving machine.

I had my first bad experience. Car was in for just an oil change that I prepaid to have 2 free oil changes a year when I I purchased the car. They charged me $99 to scope my car which they didnt charge me in the past. Wasnt told an oil change was going to take 4 days when I made the appointment. Was told I would get a courtesy car as Ive always gotten one in the past, but not this time. They did get me a Lift though. I understand that places are short staffed, but tell the customer in advance and dont promise a courtesy car and tell me something else when I get there.

I would not recommend buying a used car from BMW Portland or utilizing their service department. I purchased a used 528xi from BMW Portland 2+ years ago and it has been nothing but trouble. Within a few weeks the battery needed to be replaced, followed by the starter. It has been in for service due to not starting or various warning indicators numerous times in the last 2 years. Recently it would again not start and I was advised it was likely the starter (which BMW Portland replaced 2 years ago) - when we contacted BMW Portland they replied that the starter they installed was 4 days past warranty and they wouldnt honor parts/repair. (The cars hardly been driven since they replaced the starter). Now the service department is not returning phone calls. Used BMW and BMW service seekers beware!

Excellent service, friendly staff, clear explanation of service and repairs. Daniel and his team are great. The lovely team at the front desk were wonderful. Happy to drive in from Hillsboro, because I know I’ll be driving back extremely satisfied with my experience.

Great experiences with BMW Portland maintenance department. Drop-off/pick-up are always smooth, loaner cars are good, and the work is always done well.

Absolutely incredible buying experience!! Everything went so smoothly and fast, every single person we encountered had a big smile and very friendly. My 9 year old even left with a new R/C car 😊 she’s hooked on BMW for life too!!

My first time in here for service on my X3. Fortunately, I had reserved a loaner car for my 10k service appt. I expected it to take several hours, so when the service rep told me 2-3 days I was in shock. Again, the loaner car saved the day. The standard service was done including a factory recall for a software update. My rep, Will, texted me updates in a really timely manner and responded to my inquiries in 5 minutes or less. I really appreciated that. When I picked up the car, checkout was a breeze and Will handed me a complete printed report of all that was done and explained the work. I’m only dinging it one star due to the time it took to do this routine check. Overall, very satisfied with the service and communications.

Always excellent service. Sean is the best! Very caring, meticulous and professional. Everything I request is always done on time and to perfection.

Sean was super helpful. He kept me updated via text throughout the entire service with my car. Always great service!

Overall I’m satisfied with the servicing. But it’s entirely disappointing to pick up your car after servicing and be told they couldn’t wash or vacuum out your car. That’s not 5 star service. It’s the little things.

Scheduled service for an oil change and diagnostic. The service representative went out of his way, to find an extended warranty to cover both the diagnostic, service repair, and labor for my vehicle. Highly recommend Portland BMW.

BMW Portland gives great service. When I need to service or repair my car, I take it to BMW Portland. Daniel ensures all details are inspected. And he even gives me a loaner while my car is being repaired.

Greg provide an Pleasant Experience he was considerate and listen to our needs and with his vast knowledge of the BMW product line he was able to educate us on all the Features that we were not custom to with our older 2012 X5 the whole dealership was clean and left us with positive experience all the way around. When it comes time will be buying our next BMW it will be here!Thank you BMW of Portland.

Great customer service from Will! Service department has started sending videos of vehicle service findings. Love it!

Very pleasant buying experience. No pressured sales and I love my new X5.

Service was great! I was Im and out in no time and making an online appointment was a breeze. We be going back for all my BMW needs in the future.

Sean and BWW of Portland took great care of me! I bought my current car during my last service appointment in Jan 2021, and driving the gorgeous loaner this week made me want to upgrade already.

Great job - Daniel really worked with me to get my car finished before I left on a trip!

Daniel did a tremendous job. Really appreciated all of his efforts. Everyone I interacted with was extremely professional, and extremely helpful.

We just bought our 5th BMW from David Padgalskas at BMW Portland. That alone should testify to how great our experience was. Over the years David has been rock solid, always fair and thorough, and has delivered on every single promise made. The experience he provides is so excellent that that alone assures we come back to the BMW brand time after time. Highly recommended.

After I arrived at BMW of Portland for an oil change service, I waited for over 30min before a service advisor came to talk to me. That’s way too long.After talking to the advisor, I left my car there and took a walk to get lunch. I was told by the advisor the car would be ready in about two hours. After two hours, I came back to get my car, it was not ready. I had to wait another hour and half before I got my car back. I will never go back there for an oil change again.

Excellent service. Making an appointment, check in and pick up we’re well organized, service advisor Sean Riley was professional and easy to deal with…

I would agree with many of the reviewers that BMW Portland is more focused on the sales and not very good with the service. In my opinion, they are terrible with the service. Our 2015 BMW X5 has been great. We purchased brand new with the full Lithia warranty and maintenance package. Whether for routine maintenance or occasional repairs, BMW Portland has been terrible. The X5 is still fantastic but for service, I would definitely recommend Kuni.

Sean was great. Got our car repaired on time helped me to access coupons for a discount. Many thanks

They always give great service

Exemplary customer service, as well as top of the line rental cars and servicing.

She walked in to look walked out with her new baby. Sales people were wonderful.

I made an appointment, and when I arrived I was told the car sold last night after close and no one notified me.Then after leaving I received multiple calls from them and the sales person on the phone asked me if I was still interested in the car and might want to come in. When I informed him that the car at sold he said he mustve missed the email. All the while the listing is still active and shows the car still available on their website.Whatever is happening here, its definitely not honest.

I’ve owned many brands, Volvo, Land Rover/Range Rover, and Mercedes-Benz, so this is my first experience with BMW. I live in central south East portland, and geographically this dealership is perfectly located where it sits in downtown portland. Wonderful facility, it is obviously well run, as everything was new, clean, well lit. The dealership itself even has a pleasant scent you notice from the moment you walk in! The attention to detail is obvious for me as the sales professional, Gregorio Zuccarello, took expert care of me during my purchase, and made the process fast and easy. He had the vehicle and paperwork awaiting my arrival and was obviously knowledgeable with the brand, was able to answer all my questions effortlessly. Excellent experience through and through, surpassed all expectations. I’d also like to thank the stores general manager, Andrew Clark, for helping facilitate what was a wonderful experience.If you’re in the market for a luxury vehicle, these are the guys to see! Ask for Greg Z!

I recently purchased a used Audi from BMW Portland, and must say it was the best car buying experience I’ve ever had.From my first contact with Eric, who answered all my questions before coming in for a test drive, to David A’s relaxed, fun approach to sales it was top shelf. No “pressured used car lot guy” sales pitch. No haggling, smooth trip through finance, valet parking. It all rocked.Highly recommend checking them out if you’re in the market for quality German engineering. I’ll be back!

Wade and the signing person were great and efficient to work with! Highly recommend them and BMW Portland!

Its been really great working with service advisor Kelsey who diligently got my car running on road again. She had been a life saver for us and got our service done in an expedited manner.

My Client Advisor Davie was great and the process was easy! Will def be back

I’ve been servicing my car at portland BMW since 2014 and have never been dissappointed with the repairs or level of service. My Service Technician is Sean who is very knowledgeable, professional, and pleasant to worth with. He keeps me informed with every step of the repair process which is wonderful. Thank you Sean and the repair technicians for taking such good care of my BMWx5.

If you have a hard time trusting people when facing major purchase decisions like I do, I think you will find the process here refreshingly manageable.

BMW Portland is without a doubt the best in the Portland area. I have owned a variety of different BMWs over the years (some purchased from BMW Portland and 1 BMW purchased from Kuni). BMW Portlands service department and customer care far exceeds Kuni in professionalism, affordability and perhaps best of all- offering a courtesy car. Thank you BMW Portland!

The greeting went well. I was greeted by the manager who is prior military such as I am. I did a test drive and the salesman seemed like a good guy trying to make a living. Upon entering everyone was hospitable. I mentioned to the gentleman selling me the car that the blue book value he was bringing up as a price point was different than what I was pulling up on blue book. I’m not sure how their system is different but it is now what normal people pull online. I really wanted the vehicle so I agreed that a price that was to high. Being that the manager explained he was military I asked home to knock the price down 500 dollars on a vehicle worth a lot of money to get to the lower end of fair buy (KBB) in which they declined. MOST IMPORTANTLY, I drove from Olympia Wa to Portland and asked if I could be picked up from the rental car place 2 miles away in which they declined because the focus had shifted towards the next customer. I returned my rental car and walked the 2 miles. Kia dealerships do better than that. Finally, my debit card was declined and their tone changed. I had a lot more in my account than necessary. I never pulled the race card but felt like, what is this black guy doing here buying this car. Maybe unintentional on their part but spending this kind of money I would expect better treatment. They would have never treated one of their other customers wearing a golf sweater this way.

Portland BMW made completing my airbag recall very easy on me. Made an appointment, they came to my house on time and the work was completed is less then the time estimated.

Will helped make sure I got my issue covered and taken care of by my CPO.

Very attentive staff, my suv oil change and wiper replacement was completed within a little over an hour.

Service is always top notch! Sean is great and communicates all details. Even came in on his day off to follow through.

My wife and I made the trip up north from the Eugene area to take a look at a used BMW that I inquired about via email. Greg responded to my email and gave me a fair trade value range for my car pending inspection immediately. We were greeted by their front desk receptionist and walked to a waiting area inside the lobby. Greg was friendly and courteous from the start. He mentioned that there were three different cars that fit my search and had narrowed it down to two of them for me based on what features and trim packages they were equipped with. The car that he recommended was the one that had the most bang for its buck and was not the one that I found initially. Greg was prepared, organized, and knowledgeable about the vehicles. After signing some documents we took the car for a test drive as they inspected our trade in. We loved the new car and were floored with the features. Greg greeted us as we pulled back in and offered us the high end of the range for our trade in. We agreed on a deal and began the paper work process. We had brought our youngest son with us on the road trip and car buying experience. He was noticeably bored and Greg asked if he could “show him around” as we signed paper work. Greg and our youngest son returned with a BMW R/C car that my son was able to pick out for being so patient. We had an issue that came up a few days later and Greg had the resolution for us within 15 minutes. I have never worked with such a transparent and courteous sales rep in my life. Greg is a class act and BMW of Portland is lucky to have such a gem at their store.

I have come here for 9 years to service various bmws of mine and I’ve never had a problem. I went in for an oil change Saturday and my advisor told me that I needed a “scope” with my oil change. When I asked why, or what the scope entailed… she told me that if I did not perform this service my car would not know how to run with the new oil. Her words “ your car is 90% technology and 10% mechanical and if you do not reset the computer system and tell the car that it has new oil- your car will not drive or run properly”Furthermore, I had arranged a service rental and when I denied having the scope done, the service rep then told me I can wait the 2 hours for the oil change since I won’t be having the scope performed…. I said uhhh okay- but I scheduled a rental?? And then after back and forth I was put into a rental.Why was this experience so annoying? I know this is not what a service scope does, and the fact that I was blatantly lied too was really disheartening. I immediately lost my trust in this service advisor and now I won’t trust her going forward when service is recommended. Being honest is not hard- you will sell more with honesty. Furthermore if someone has a rental- they have it scheduled that way for a reason.Disheartening and upsetting that after 9 years that’s how I was treated. Please learn from this and do better.

Very friendly staff. Will was really helpful and he made sure to communicate often to make sure sure I was in the loop with what was going on with my car.

Will was my advisor, and was extremely helpful with helping me understand my service that needed to be done.

Sean was great! Got my car up and running in no time

We shopped around at several dealerships and test drove about 8 cars. The folks at Portland BMW were by far the most knowledgeable, attentive and yet low pressure. Dave and Duane helped in sales and were really great to work with. Jamie was another super nice guy and big help in learning all of the controls and setting up preferences. The price we paid felt very fair and we had a very brief and hassle free negotiation. The only negative was the paperwork guy who really pushed his extended warranty for another 4K... we declined. We picked BMW over Audi for reliability. Hope we made the right choice.

It took a little longer to repair my car then what I thought but the end result was great. Thank you Will for the fantastic service.

Thank you for your help and time getting my new BMW. I love it!

Excellent service, Will thank you for your outstanding customer service. I am definitely a customer for life!!

Daniel got us hooked up with another maintenance program moving forward so can avail ourselves of the great service…the best in Portand after 35 years of owning BMWs. Very easy and efficient signup

Great service, friendly assistance, if other dealers say is not possible, try Portland Bmw before you give up.

I brought in my 2007 328i for 3 recall repairs. Joe was my service advisor. They also were able to provide me with a courtesy vehicle for the 2 days my car was in their shop. Their car wash is down due to COVID so the loaner car wasn’t washed on the outside but the interior was sanitized and clean. Everything was very smooth but I would have appreciated more information about the repairs and a general health report for the car.

I leased my new BMW on Monday afternoon and had a great experience here. Kourosh took great care of me. James in Finance was a pro. And Andrew the Gen. Manager even gave my daughter a Remote control BMW that she is loving. The process was easy, fast and fun. Best of all I LOVE MY CAR :) Thank you so much!

Right when I thought I knew it all.. I learned something new. Good work guys.. glad to have our vehicle back in the road

My 750i reported that it needed a brake fluid change. I called and made an appointment at a very convenient time. Once at the dealership we discussed the passenger front seatbelt problem snd an issue with the navigation ability to navigate with verbal commands. All the above were repaired perfectly. However one problem Ed discussed was not solved. This morning it was very cold; when I enter the car to drive this morning I touched the position one drivers seat button which stuck and disabled the sbility to adjust the seating to my stored position. Ten minutes later when he cabin warmed the detented buttin released and stored positions where available again. This is s continuous problem in cold weather. It makes if impossible to change snd store seating and mirror positions. I realize it’s not s really big problem, but it is a very annoying condition.

If I could give a negative star I would. By far the worst service department EVER. POOR COMNUNICATION, LACK OF COMNUNICATION. They are incrediblly unprofessional. Take your car for service somewhere else.

Daniel is a pleasure to work with. We have been BMW owners for 40+ years. We wouldn’t go anywhere else for the purchasing or servicing of our vehicles! Daniel makes it all happen so seamlessly!