There is a service man by the name of Ray Castillo, that took care of us from the get go. Very prompt with his work. He is a good asset to Al Willeford Chevrolet.

Took my vehicle into the service department because it was smoking when I started it up in the morning. After 3 or 4 days they called me and said that everything was running great. They have had no problems with it, it was running quiet and smooth. No problems that they could see after running through their full diagnostic. I then asked what it was burning to cause all that smoke? Was it oil or coolant? They told me they never checked. They will call me back in a little while. They called back in ten minutes and said my oil sump was completely empty and that I need a new engine. I told them no thanks paid them the 150 dollar fee for checking on the one item that I had to prompt them to do and got my car out of there.

I am very impressed with the amount of time it took to get my car repaired. Other shops I’ve been to weren’t nearly as thoughtful or professional.

They were friendly not pushing us to make the purchase. We got some real good discounts too. I have purchase 3 vehicles at Al Willfeord So I definitely would recommend to family and friends.

Danny Garza is an exceptional car dealer. Hes prompt and always knows what Im looking for. Ask for Danny Garza. He will wheel & deal to get you into something you are looking for. Richard did and exceptional job as well finding a bank to finance my new Tahoe. Cant wait to get my new Tahoe Z71. I Love Al Willeford!!

OVER $5000 of work done on the car and it is STILL NOT fixed properly. They replaced a A/C compressor when there was NOTHING wrong with the original one. How do I know? Cause it worked EVERYTIME I turned it on. Now the car sounds like something is loose when I turn the A/C on AND the ORIGINAL problem I took the car in for is STILL NOT fixed. I had planned on trading the car in and purchasing another there. I will go elsewhere instead and hopefully be treated better and get my problem resolved. At that time I will trade the car in and purchase another at that dealership.

Celeste greeted me by my name when I arrived with a friendly smile, she knew what I needed, and when I asked about getting an oil change which I had not scheduled, she told me she would try to work it in, and she did. This is absolutely the best experience I’ve ever had at a car dealership. I have recommended Al Willeford to all my friends and relatives.They will get all my business

I drove three hours from the Rio Grande Valley to purchase a 2022 Chevy Camaro. Richard Saenz and Rudy Villarreal made the sale quick and easy! Thanks Al Willeford Chevrolet for the honest prices and not all the extra gimmicks!

I was very disappointed to find out that my second oil change for my Camaro was denied due to it being expired!!! I only have 6790 miles on the car and went for an oil change which should have been free. They told me had expired. I feel I’m being punished for not driving my car enough to get the oil change sooner. Mr Wiileford I’m not sure we can do business in the future. Sincerely, Robert Roach!!!

In and out in of service department no issues. Very helpful and knowledgeable

Having strange noise coming from left front wheel area during hard braking on my 2021 Chevy Equinox Premier. Service rep gave me a service bulletin stating Chevy engineers are aware of this issue but there is no solution to fix this issue at this time. Service rep said nothing was done to my vehicle during this service appointment but did tell me my car is safe to drive.

Friendly staff, knowledgeable. The only thing that I wasnt happy with is that they left my carpet on the drivers seat very dirty !! Not very professional

Best dealership to purchase from hands down!! Danny & Richard were awesome. The customer service was excellent. They went above and beyond to work out an excellent deal for us. They beat every other offer we received. We were treated like family. I would recommend making this your first stop when shopping. Thank you for all your hard work. The hometown touch was priceless.

The work is always done right the first time. If I have any complaint it would be the long wait in the waiting room.

Raymond was great my driver was great. But I did not appreciate being in the same vehicle with a person that wasnt wearing a mask. Had I thought about it a longer I would have waited until he came back and he could have given me a ride separately but live and learn

Very helpful and provide me with transportation to pick up my vehicle once it was ready

The salesperson Michael Rodriguez was a great help and the rest of the team did great job as well.

Went there for condensor leak and they tried to charge us 1700 (1200 just for labor) I called 5 other places and every one said it would be under 1000. Im getting it done for 750. This place is a joke !!! Come to find out, this is a normal issue with chevy bc its a bad weld, I will never buy another chevy, i shouldnt have these issues with a new truck.. plus theyre all a bunch of scammers up there, youve been warned

Loved this place! The prices were practical and affordable. The staff was awesome. So friendly. We didnt feel pushed into anything. They were fair and honest. We were really impressed and wont shop anywhere else. Customers for life!

Had application for oil change and rotation at 2pm and was completed within an hour, and a safety inspection too..

Was a simple transition. Vaughn was amazingly helpful. Definitely would recommend them to anyone looking for a truck.

Sales experience was great. Experience with service department was not as good. Be prepared to pay 175.00 for them just to look at your vehicle to diagnose the problem. Was not informed of this prior to dropping off my truck for an issue.

Both Rudy and Larry were excellent in the process for purchasing our Chevy Equinox. Highly recommend

Al Willeford Chevrolet is a place where customers like myself are very important to service members. They provide quick an honest customer service. Thanks

The brakes on my 2015 Sierra pickup had developed a shimmy when I applied the brakes to stop. I was expecting to need a full brake job, with over 70k mikes on the truck. The service department only did what was necessary and nothing beyond that, which ended up being only the front disc brakes. I appreciate the quality work and friendly service. I also really appreciate the integrity of the service rep (Celeste) in not selling me parts and labor I didn’t need! I highly recommend this dealership.

Bad choice of letting Ray go. New guy dont got it.. Service is awesome dont loose them.

This was the best experience I have ever had at getting my vehicle repaired, I was treated the best

Everything went smoothly in one day and the car really fits what I wanted and cant find a reason why its not 5 stars.

Eddie Hernandez is a great sales man. This is my second vehicle purchased with him and will definitely not be my last. He listened to every want I had in a vehicle and delivered.

Al Willeford Chevrolet Service Department is top notch in South Texas. I would like to thank the following Employees for the fast service provide to me: Celeste, George and Marvin (mechanic) .Thanks

Nice people. always helpful

Really good customer service. I always deal with Celeste in service department and my car is being taken care of without any problems

I had scheduled a service for our 2019 Silverado truck. Work was done in a timely manner and the clerks were really friendly and helpful.

I have been using GM Service departments for decades. Every Service Department has issues. The reason I prefer Al Willeford Service department is they have always treated me fairly whenever there has been an issue which only happens very rarely. Kudos to Brian, Celeste and Raymond!

Everyone there is professional and respectful. They always call me to give me updates on my car diagnostics and discuss in plain simple language for me to understand the issues with my car. Celeste is my favorite. Shes always greeting me with a big smile and getting my car and parking it right in front of the door for me when I come pick it up.

I bought a car from here about 2 months ago and the experience whet very well. I feel like my dealer gave me the best deal possible. However now its been about 2 months later and my car is acting strange when I start to accelerate. And so I ask to bring it in to their service center and now they want to charge me a $190 just to run a diagnostic. I feel like now that they made their sell the car is no longer their problem. I feel like Since I bought the car from them and its been such a short time thay could at the very least run a diagnostic. Theres problems with this car that I feel would have been an easy fix and should have been taken care of before selling it. I will not ever bringing my car into this location to be serviced.

I ordered the part last Monday on the 8th of March it came in on the 10th of March I had appointment today on March 15th to 2021 and they did an awesome job on putting the part on my wifes Chevrolet Spark and they did awesome and they were real professional and did a damn good job I recommend this place better than I would have register Autoplex Aransas Autoplex is a joke the Chevrolet dealer in Portland is the best and they are well professional and they do call you back and let you know when your stuff is in I appreciate the Chevrolet dealer in Portland

Like before very courteous.

This is only related to the service and tech department.I have had my wifes vehicle in on 2 different occasions, both for easy oil changes and rotates. Both times I have asked overall how the vehicle looks, both times everything looks great . Problem is both times I have found things very wrong AFTER the service. (not mechanic caused). Wife told me she heard a cluck on bumps. 1 week after service I find sway bar link is loose and lower control arm bushing is trashed, tire has play in it! How did the tech not see? Oh, because they didnt bother looking, not just for me, but thats how you get business, UPSELL! Well I will not be taking my vehicles there again.

Receptionist over the top and the car salesmen very helpful

Visit was very nice. I was a walk-in and they got right to me. Felt comfortable with the distancing that was set up for everyones protection. Staff was every nice and helpful. Looking forward to the next service.

Celeste is amazing! She always takes great care of me and she always does things right.

Fast and easy good trade in value for my old trk and a good price for new trk no hassles

Everyone has a smile and are ready to help. I’ve received nothing but excellent service each time I’ve visited.

Your service department always goes over and beyond to give us good service

We went by the dealership to just see what might be available in the used vehicles. Michael Rodriguez was able to assist us in finding the perfect vehicle for our family needs. No pressure and from text drive to drive home it was overall an excellent experience. Highly reccomend you give this dealership a try if youre in the market for new or used.

We went in on a Monday, was told the service manager had traded in a particular car, had just came in, they showed us the car. They said they needed till Wednesday to make sure it passed inspection, and would be safe for us to test drive, to do an oil change on it, and clean it. We spoke with a salesperson and a manager. They printed out a copy of what it would cost us, gave us a copy. We verbally agreed, to wait to hear from them by Wednesday. We stopped by on Wednesday morning, said the 2 men we initially talked to werent there. They said theyd get the car in and get things moving forward for us, and wed hear from them in a day or two. They called us Saturday morning, said theyd sold the car. They sold it out from under us. Now we search again, a week wasted. Dirty business dealings, men.......very unproffessional.

They do great work. Only place that I take my truck to get work done.Only problem this time, was that they could not detail my truck. That was disappointing.

Its ok just staff do what they want to do I was not happy with their customer service

I dropped off my truck ahead of the scheduled appointment. The service was faster than I expected. The service rep was very informative and helpful.

Great experience. Had been shopping for a vehicle for a few months, other dealers gave me the runaround, pulled the Internet Pricing BS on me (that was SHAW) and not move a penny for price negotiating. People dont fall for not being able to haggle price. Al Willeford gave me a great deal, I haggled a little on price they agreed. The deal was sealed. I left the facility, came back a few hours later and paperwork was ready to be signed (less than 15 minutes and the vehicle was mine).

This is the worst dealership to have work done to your vehicle. I took my vehicle in for a warranty issue (bad strut). They replaced the bad strut but broke my steering column in the process. On top of it the wheel alignment was not done after the strut was replaced. When I took it back they told me nothing was wrong with the vehicle. I had to take it to another dealership with competent mechanics to have my vehicle fixed correctly. Al Williford Chevrolet does not care about the quality of work they do.

I have always had good service. Celeste Tober, was very helpful and the service was excellent. Thank you for your commitment to your customers!

I had a flat tire on a vehicle with 3k miles and under warranty. The service rep insisted I didnt have a tire warranty .... except I did. I had to get the manager involved. They kept my car for 3 days and stilldidnt install the floor mats in my 21 Tahoe they said they would take care of installing. I just find when they argue with me its BS

Had been looking for a corvette for a long while, I found it here, Danny was the best salesman I have ever worked with. First time in a chevy dealership and I was impressed. They got me zero down on a 2002 vette.I still cant believe it. Very happy customer and I would definitely go back. Thanks again to all the great people I met.Happy corvette owner.Omar gutierrez

Amazing sales team. In and out easy with no issues. THANK YOU ZACH.

The service manager was by himself and was fantastic. He handled everything spot on. He is a valuable asset. Kudos to him

Listened to my issues took my truck picked up when promised and it was fixed. AWESOME!!

Good service and fair price friendly customer service.

The understanding of my need for a loaner vehicle was greatly. Appreciated.

Brian the Manager took his time out while our Tundra had some overheating issues. Every other mechanic business was too busy on a Friday. Customer service like this will not be forgotten. If you want to do business with a Dealer you can trust this is the one. We will do always be grateful.Thanks Willeford Ford!!!

Great service. Very professional.

I bought 2 vehicles here in the past and absolutely loved them. But my recent purchase I was lead to believe the vehicle had features than it really did. Seems like they were just more concerned with the sale than giving me what I wanted. And wont take the truck back. Looks like Ill just be going so where else from now on.

Great service and excellent people! I had previously taken my truck to AutoNation in Corpus for a brake recall. I had booked the earliest appointment of the day (8 AM) and they had my vehicle more than half the day (after 2pm) without even getting to my truck! Here at Al Willeford Chevrolet, I took it in first thing (8 AM as well), had my vehicle fixed, and I was back on the road by 930 AM!

My water pump and windshield wiper pump was replaced. The staff did a great job detailing it for me...felt like a brand new car when I picked it up!

We researched what we wanted in advance.We then called ahead and made sure it was on the lot, with the price and features we wanted. Zachary met us at the door. He didnt try to sell us anything; he just showed us what we asked to see. He was knowledgeable and polite, not to mention patient. We purchased the car we came for, and when Zachary found out it was for our daughter he made the drive away special. He also took the time to explain all of the safety features to her. Larry helped with the paperwork, and he was equally patient, as she had to write out her first big check. While Larry promoted products available, he did not try to pressure us into buying anything we didnt want. All in all, it was the best experience I have ever had at a car dealership, and the the most painless. -Thank you... We will be buying our next car from them as well.

The definition of excellent customer service! Matt was our salesman. He was professional, kind and ready to help us. He worked out a wonderful deal for us and we got to take home a 2018 Equinox right off the show room floor. The whole atmosphere was friendly and I will always do business there from now on! Thank you for treating us right.

The service with Al Willeford Chevrolet in Portland, Texas is one of excellence! There is always a warm smile with every point of contact when we walk in the door. The feeling of hospitality of overwhelming. Every visit with Al Willeford Chevrolet results in a successful experience! Thank you for being a vital part of our Portland, Texas Community!

Got a great deal on my Silverado truck!

I like to wait a while before posting a review to let the emotion wear off; make sure it’s real. Well, It’s been 2 months since I bought my vehicle at Al Willeford and would recommend anyone in the market for a new/pre-owned car to stop by. Service was great (thanks, Andrew) got a good deal and would definitely consider returning.

The staff at Al Willeford Chevrolet always take great care of my automotive needs with complete satisfaction! Their people are who truly make the difference from anywhere else!

Dropped off truck at 7:30am for a scheduled appointment time. We are now going on 5 hours for an oil change and wash. Was told wash was done and oil change and then called back after an hour of not hearing anything and was told they havent started the wash because people are at lunch. So I guess it was never washed. So five hours for an oil change.

THE BEST SERVICE I had to use another Dealership Service for a repair on my car(A time problem) I will never use that place again. I will be a customer of Al Willieford from now on .

It was the easiest deal I have ever done. I was mailed an invitation from the Branch General Manager and they honored every benefit that was offered.I went into the shop to meet with sales manager, Mr. White to sign my credit application then returned after work to sign the closing paperwork and drive off with my brand new Chevy Equinox with only 2 miles. Thank you for the very special service.

The first class customer service & attention to detail are a few of the remarkable qualities I always enjoy at Al Willeford Chevrolet. Thanks for exceeding my expectations once again!

Amazing staff and knowledgeable service department

Great place, knowledgeable service department, this is the place where you want to shop. Down home feeling here, your not just another number. They stand behind the cars they sell! My salesman Ned, he is A+ in my book, he knows his product and he was beyond helpful with my many questions. My new camaro is epic! Love it!!! Thanks so much guys!!! This is the only place I recommend you buy a vehicle from.

First time customer for the service department, was met by service representative Raymond Castillo immediately, a busy Monday morning and I had no appointment, minor service issue under warranty, my vehicle was accepted, I was given a courtesy shuttle ride home within minutes, called a few hours later, picked up at my home and delivered to my repaired vehicle. Maybe it was just good timing on my part. Regardless, the service from start to finish was over the top. I have never taken the time to write a review for any type of service until now. These guys deserve a pat on the back. Great Job! Highly recommended.

You want to get a good deal on a new car go talk to Mike. Thank you for the 2020 Traverse! My wife loves it!

Visited this past weekend, Very friendly staff. We are not ready to buy right now, but you can bet my next truck will be a Silverado. If I could only wear this 99 out. Its nice to be able to look around and not be hounded and pressured to buy something right then.

Very satisfied with my Chevrolet I recently purchased at Al Willeford. Vaughn was my salesperson and was absolutely wonderful to work with.

I have used them for years - as have my parents - always buy vehicles from them. Sometimes it takes a while to get our vehicles worked on but they are just really busy. They always call to let you know whats going on and you can always call them and they are really good about answering all your questions. Celeste is awesome!!

...My Go To GM Store...Dan Habluetzel...aka...Hobbiehubbcapp.

4 days for an alignment. Smh. Bryan Harrison called me to talk to me about taking down the bad review and he would give me my truck, well i did and he said he would call me back on a little bit (were his words) to give me the ok to pick up the truck. NEVER did i get a call!!! So the next day i just went to get my truck out of there and never will it return!! SUPER BAD SERVICE, THE WORST EXPERIENCE I HAVE EVER HAD! COMPLETELY RIDICULOUS!!

Marcus Martinez made buying a car friendly and easy! I dont have good credit but he got me the car i needed he was on top of everything. Very clean show room and a comfortable waiting area. Marcus really went the extra mile to get my payments in my budget. Thank you Marcus and Al Willeford

I needed a rental and the service manager, Brian went out of way to get me one. Truck runs great now after they fixed it.

Glen just sold me a awesome truck and he was very kind and understanding. There was no problem at all a couple hours and i left in a new vehicle so im happy with my visit. Thanks alot Al Willeford

Brian is always nice and accommodating when it comes to service. He takes the time to explain all finding and even will tall you if you can fix it cheaper on your own or with someone else. Highly recommended!!

I had no problems

They are very helpful and treat us great things are always done right to your expectations even when trying to buy a car I always fine a good deal thanks to them

Very professional and were not hassling us to buy a vehicle. Gave us their card and let us know to call if we had any questions.

Everything done as promised and timely. By far the best dealership I have ever dealt with.Thanks again.

Excellent customer servive

Great service. Nice people

False advertising...not enough Malibus

Do not trust this company. My wife is receiving text messages from this dealership despite the fact that we live in Colorado. Weve never been to this dealership and dont own a Chevy. When I tried to call and find out how they got her cell phone number, the three different people dodged the question and transferred me to someone else. The worst part is that each time I would request a Manager, but not one would pick up. Its sad that honesty is now a thing of the past.

Had my non-GM vehicle in their collision repair center for the last several weeks completing repairs from a recent collision. Picked up car yesterday! They did a really great job on the mechanical and body repairs! Thank you Ivan W. at the Body Shop and Brian H. in the Service Department.

Every time I come whether I have an appointment or just walking in I am here for 5 to 6 hours waiting for a oil change. The service here in Portland al willford Chevrolet sucks

The actual service of replacing my bearings on the left front seems adequate so far. What I was not happy about was the fact that one of the technicians spilled coffee in my vehicle. When I climbed in to my work vehicle for work the weekend after service, there was an odd smell, sort of like old hazelnut. Upon further inspection, I found coffee stains and splatter in my drink holders, on my hand sanitizer can in the holder, console area, around the plastic base of shifter, on receipts, inhaler and wipe packets in gap under dvd player. (I have pictures) I dont drink hazelnut coffee...so I know it wasnt me. I returned to dealer and to her credit, Celeste helped clean the mess, otherwise my 3 star rating would be much lower. PLEASE...STOP DRINKING IN CLIENT VEHICLES!!!! Usually this dealership treats me and my property better. I was sorely disappointed at the lack of professionalism and lack of consideration for me and my property. I dont know if I will return.

This is a great place to buy a vehicle. Weve purchased 2 vehicles here. Theyre very layed back and low pressure. Both times we walked in, told thez salesman how much we would pay and gave them one chance to counter with their best offer. Both times they came back with great prices. Celeste, in Service is terrific. Shes always on top of things and gets our vehicles back asap.