I brought my Toyota Tacoma in for an oil change and was directed to getting a timing belt and water pump replacement for 1600 dollars. I went ahead and had them do the service because I had a road trip planned from Portland to Southern California the following day from when the service was finished. I ended up breaking down on the side of the freeway in Walnut Creek, CA with a blown engine due to an improperly attached radiator hose.I had my truck towed to the nearest Toyota service, the team gave me a detailed report back saying that this was a direct result of a mistake made by the Ron Tonkin Toyota service department. After two days staying in Walnut Creek, Ron Tonkin service reluctantly agreed that it was their fault and that they would replace the motor in my truck with a used one. This process took an entire month which affected my work, and devalued my vehicle with a higher mileage engine replacement. A major reason why I purchased my Tacoma in the first place is that I knew a detailed service history, and that the engine was well cared for. With the higher mileage used engine that they had put into my car, I have none of that information. While I appreciate the fact that Ron Tonkin Toyota paid for a replacement motor and a rental car for me, I would like a refund for the original service.After this inconvenience and devaluation of my Tacoma, I expect to get a refund for the original 1600 dollar service. Upon arrival back into Portland, I spoke with various levels of management at Ron Tonkin until I made it to the GM, Jason Jellison. Jason was disrespectful to my girlfriend and I and insisted that we were not entitled to a refund for the major mistake that they made on my car. He deflected every valid reasoning we gave to get a refund by saying that their job was to make the car whole. Jason and management; if a service that someone pays for is done improperly to the point of needing an entirely new engine the next day, that person deserves a refund. If there is anyone above the GM of Ron Tonkin Toyota, please respond. I have tried seeing if there is a corporate office to no avail. This review stays up until I get a refund. Thanks

I have been to several auto service centers throughout the years; everywhere from the smallest ma & pa type shops to the larger dealerships. This service center was by far, the most professional I have worked with thus far. I was immediately greeted by Morgan who had taken my list of mechanical concerns and addressed each one with the utmost professionalism and courtesy. He exhibited exceptional customer service traits and communicated more thoroughly that what I had ever experienced with a similar establishment. I am SO thankful I drove 30 mins. through Portland traffic from out of state to take my car here! I was in and out of that center more quickly than I had planned.. so quick, that I was able to save on Uber! He deserves a raise!

I brought my RAV4 into Ron Tonkin Toyota for its 20k mile checkup. The service team suggested I change the wipers and AC air filter. I opted to save some money and do it myself. When I got the car back, the AC was making a terrible noise and I immediately shut it off. It was working perfectly up until the time of my maintenance appointment. When I called Ron Tonkin Toyota’s Service Department and politely explained the situation, the person on the phone immediately adopted defensive language. When I asked if I’d need to pay more for them to look at things, she said I would if they couldn’t determine fault. So, they created the problem, are now acting as arbiter, and have a clear conflict of interest. Feels an awful lot like a holdup: like, “spend extra money or else we’ll throw a gremlin under the hood and you’ll have to take MORE time off work and spend even MORE money! Gotcha!” Crossing my fingers for a fair outcome but I’m not hopeful given the service staffer’s tone. My advice: skip these guys. And if you must go here, then make a video of your car’s condition before taking it RT Toyota. I really wish I did. Pretty slick little operation!

Always have had great service and reasonable price!

They did an extensive service on my Tacoma and had me out before lunch

Give incorrect information. Scheduled visit when arrived told me it 1 st come 1 st serve, waiting time 4 hs.

Went in on Saturday to do a transmission service for my 2005 toyota tundra, dropped It off in morning 730am was done by 1030am fast and working great!!!

Pretty busy all the time. Maybe over booked?

Theyre quick and efficient, got my car fixed the next day after dropping it off.I would go back to them again.

Good. They offered me a kit for the oil lines i wanted at a much better deal than the other 2 toyota stealerships didnt offer me. Its a line on the 2008 Sienna that fails and your engine runs out of oil quicker than the oil light goes on- end result is destroyed engine. Thanks Tonkin Toyota parts.

Great service and staff.

This is a nice, professional place. They got everything done on time, even though it was busy. Thank you Toyota team!

They take care of you if you have a lot of money, then they give you a high price so that you must necessarily go where you binistes, knowing that the price is different, do not be deceived, they are piranas, those who put 5 stars are the same as there are, they are Agusers without consideration and all they want is for them and only for them, before they were not as scammers as in these times.woow Im hallucinating, an Spaniard told me that just for going over the car $ 400 dollars more than the arrangement would cost Imagine that, it is truly an outrage, I hope you reconsider this and eliminate this type of agusos, I have to work a week to have that money and then without knowing who has the car they want to charge that amount, not what happened to noooooo.