I wish I could leave 0 stars. I brought my company car in because it needed repeated jump starts on a battery they replaced a year ago. I had an appointment and never heard from them that day. When I called the next day, they acted like they had no idea what car I was talking about, and for a moment I thought maybe someone had stolen my car from their lot because they seemed to have no clue what car I was calling about.I was going on vacation for a week, so I called and gave Demetrius my boss’s cell number, and said he could authorize repairs while I was gone. When I returned from vacation, I had a voicemail from them from the Saturday that I returned (so an entire week had passed before they even looked at my car) and they said they were calling for authorization to replace the battery so they could run diagnostics. !!!! Why they didn’t call my boss like they said they would beats me. And it was a battery they replaced that was under warranty, so they should have just replaced it. I called the next business day and left a voicemail for the service manager, who never even called me back. No apologies, no “Oh wow we really dropped the ball and are very sorry”. None of that. I finally got my car back with a new battery. There is something electrical dangling from a wire from the glove box, they had taken things from my center console and strewn them around the car, left a 1/2 full energy drink can in the cup holder, and the car was filthy from sitting out for two weeks.Unless you want to leave your car for 2 weeks for a warranty battery replacement, have your voicemails unreturned, and car looking like holy hell when you get it back, I would go elsewhere. We purchased all of our company cars at “Courtesy” Ford and they won’t ever get our business again.

Enrique is Awesome. He went far above and beyond our expectations. We had a tricky problem and he and his team not only got us back on the road but sent us in the right direction to fix an after market issue. Thank you Enrique, your team and Courtesy Ford.

The dude with the blue shirt at the front desk had his tongue cut or something cuz he didnt say a single word, horrible customer service. Worst of its kind.

I was advised by another shop to go to a dealership for my 2001 Mustang. I didnt have a prior relationship, but had AAA tow to the nearest, which was Courtesy.They called Jul 1 to say they couldnt reproduce the overheat issue.I tried to call a few times over the next week, never could talk to a human.The site listed a shuttle service but when I called about that, I was told they dont do that anymore and use Lyft. I badly needed to get to a grocery store.A few more days passed with no word. I called yesterday and left voice mail to get a Lyft to the shop. Hours later, no one returned the call. I paid Lyft myself and got there just before closing to take my car sans any work done.They said my service advisor was on medical leave. I grok that, but his caseload should have been redistributed and customers called.So, 2 weeks of home captivity. Im barely able to walk since surgery in January.Im not gonna totally slam them but they obviously are not properly staffed for the demand.I used to work for ADP Dealer Services, and dealership owners are notoriously cheap when it comes to labor, particularly for competent IT support and most had none at all.A friend referred me to Impact Automotive so well see.I dont even want to keep the car; Id like to trade for a minivan or light truck but I want to know whats wrong so I can disclose to the next owner, unlike the unscrupulous jerk who sold me this POS last summer.It was OK driving to/from Vancouver from October til December 31 for work. My trouble started while doing Census work. Ive been very careful to not let it boil over, but I was stuck in the Burger King drive thru during the heatwave Sunday and it died there. Normally, I can let the engine cool 30-60 mins but there was no chance of that happening Jun 27. Wasted time 2 weeks, about $100 in Lyft fees and no progress.I miss my mechanic Steve Sharp who retired a few years ago. I am a loyal customer and want to find a dependable mechanic whose competence is equivalent.

Currency for is by far the worst dealership I have encountered are Portland hands down service advisory crew we brought our company van in there if you worked on four and a half weeks later they had to call Ford find out if they knew how to fix it because their technicians had no clue very disappointed my parents have this problem back in the 80s with Courtesy Ford and now worst people around me complaining for the same problems as me will not be back very discouraging Im a true Ford fan but why purchase a Ford if you cant believe and trust the dealership to take care of you Im thinking Toyota might be the way to go really too bad I wish you could change my mind

Great service department with outstanding service managers. What I like about Ford service is they pull up your Vin number and know everything thats been done or what needs to be done to your vehicle.

Great work. Fast turnaround. The service staff in person arnt the most super friendly but there work is good.

Service is always honest and thorough.

Literally gave my tech the wrong car to leave in. Also took 3 weeks for 15min com update

Easy in and out, and they comped the Lyft ride home. Only downside, theyre so busy my simple thing took half a day so waiting is a bad option. Hence the Lyft ride home.

Good advice and quick service. Went there for a courtesy inspection after buying a used ford escape, and they took the time to answer all our questions and concerns.

They did a service on my car and didn’t air up tires, refill washer fluid so I doubt they checked out the car like they were supposed to .

Very nice to work with, did a good job.

Great staff.. I was in a bind and they made it happen....

Good shop

Great service

Good service friendly people have a little issue though hopefully it will work itself out

Patience needed here

Brought my car in for a seat repair. Asked them to also look at a couple other small items. Kept my car for 4 days with no updates, finally called me to say it was ready for pickup. When I came in to pick it up they said the team had “missed” the seat repair on the work order and I’d need to bring it back in a couple of weeks to get that done. Terrible service.