They just had my car in for 75,000 mi. Maintenance, they provided me with a loaner. It was done sooner and cost less than I was told as they applied all relevant coupons and gave me a Veterans Discount. Only lacking the fifth star because no one explained the operational differences since my car was six years older though the same make and model and I was unable to connect my cell phone to the hands free system.

Such a professional group of sales and service people. I am extremely happy with my experience. They truly wanted me to be satisfied and took very good care of me. Thanks James and Nick!

Johnny was so helpful and amazing. Clearly knowledgeable and worked to help us quickly. The entire team was so friendly and welcoming, both Brad and Ari were great to work with. A service gal even brought coloring books and crayons to my kiddos. All around amazing service. We will be back and will send others! Thank you so much for making the process easy and getting us into a beautiful new car!!

Wifes happy in her new car. That was our second purchase at this dealership, will go back if we ever need to upgrade again. They treated us fairly and Im sure they made money but we left happy with a great rate and a payment we were happy with.

Scott W was very informative & knowledgeable about the RDX vehicles. He made sure I understood how all the paperwork, etc. was handled. Most importantly, he stayed within my budget. He was also friendly & polite.

We just bought an Acura from this great group of people. From the start of making an appointment with Bernard to meeting the salesman Scott and then with the sales manager Brad and ending with Ari in finance, it was a smooth and easy process. This experience has definitely opened my eyes to how nice it can be to purchase a vehicle from a professional top notch staff. Thank you and Id do business again for sure!

Accidentally came one day before my appointment. They took my car anyway. Thank you for being professional

Chris, Sandy, Bernard, and Brad have all been wonderful to work with to get my used Crosstrek. Highly recommend these folks - they will find you a good car on your terms! Thanks to all of them!

I live in Yakima and I went and got a 2015 Acura TLX and the experience was great. Staff was professional and made sure we had the best deal. I really recommend

Scott was super nice and patient with us. It was a really pleasant experience buying a car at DH.

I had a wonderful experience as always, buying from Acura of Portland! I am thrilled with my RDX. The staff is the best! Sandy, the Sales person, Brad, the Sales Manager and Tersa in the office were so great. Everything was easy from start to finish.

Friendly staff, great customer service comes with dealer premium price :)

Johnny did a great a great job. Made our deal go fast and good!

Best car buying experience ever! They went above and beyond my expectations to find me a great deal and car!

Late day visit to the store from out of town. The salesman came out quickly to help us, even in the pouring down rain. Everyone was at the dealership was professional, extremely helpful and we left with more than satisfied with the whole process. The team made our experience very easy!

Very friendly made me feel welcome and at home. Scott and his team took good care of my family and I. While paper work was being process Scott would come out and ask if he could get us something to drink, or if we needed anything. I will definitely be recommending family and friends over.

Bernard was excellent and answered all our questions and shared so much about the features of our new MDX

Chad Kaili was knowledgeable and extremely helpful. I ran late but Chad still fit me in AND finished my car quickly I would highly recommend.

What happened to this place? This was my go to spot for oil changes on the Acura. Usually always have a good experience here, but not today.TLDR: Appointments are for talking with a service manager, not getting your car serviced. Appointments may not be honored. Call before you head in to see availability. Also, my oil change charge has increased from $65 to $110.Made an appt last week for an oil change today. I show up 5 minutes early and they inform me they have no appt scheduled for me. Theyll take care of me anyway. Ok great. No problem. I sit in the waiting room for about 30 minutes until they have someone come out and tell me its gonna be a few hours to get my oil changed. Apparently a lot of employees called out today, including my original service manager. When I asked about the appt, I was informed that appts are only to talk to service managers and not to get actual work done. I thought I was making an appt to get my oil changed, not to talk to service manager. I dont see the purpose of making an appointment if there is no availability when I I arrive at the appointment. Its like on Seinfeld with the car reservations. It would have been nice to get an email or heads up from them informing me about the cancelled appointment. Waste of an hour today.

My family and I contacted Johnny over the phone regarding the only 2022 MDX they had on the lot. From my first call to my final signature the entire staff were amazing! They were up front, not pushy and held the car so we could drive up from Southern Oregon.Johnny was amazing! Courteous and knowledgeable he made the entire process enjoyable (as buying a fun car should be) ! I really appreciate the manager and finance manager who all made the transaction seamless and easy. The entire team involved were great!I just want to say thank you for the experience and we are very appreciative! On a side-note the car is amazing too!!Thanks for a great experience!Summers Family

My experience was smooth and stress-free, my sales person, Scott McKowan was personable kind and 100% non-pushy, this was by far the best car purchase I’ve experienced, looking forward to coming back regularly to get my MDX serviced. Tirzah Was also wonderful, thank you again

This team is the best when it comes to buying a car!! I bought my first Acura TSX in 2010 and they made my experience amazing back then. 11 years later when I was ready to buy again I called and started talking to Sandy who was super helpful! She wasn’t available when I was ready to come and take a look, so she put me in touch with Ernie who went above and beyond!! He was so so patient with me!! It took me a few tries to find the exact right thing, but he hung in and allowed me to process my thoughts without pressure!! He was simply wonderful!! Brad crunched the numbers and made it all possible!! He is the best!! Then Ari finished it off with all the paper work (that I have no idea how he keeps track of it all) and made the last finishing touches. Thank you, Ernie, Brad, Sandy and Ari for making it possible to get into my first SUV!!! I love it sooooo much! Love you guys!! Mindy

Sandy (and team) were amazing, we went in just for a test drive and walked out new Acura owners. She was focused on matching a car to what our needs were, made the buying process easy and fun and was just overall wonderful.

Excellent service on June 7th 2021 purchasing our 2021 RDX. James in sales was wonderful and very knowledgeable. Everyone was very welcoming and professional.Thank you !

I called in at the last minute for brakes and rotors at 7:45am.He was able to get me in at 8am, I hauled tail over and the 1st experience with him was amazing!James C(Service Advisor) is excellent, make sure you ask for him, his service skills are stellar!:)

Very happy!!! Really was one of the easiest car buying experience Ive ever had and Ive had a lot. Tony L. Great guy! Fun to be around made the whole process smooth and even went over and beyond with showing me car fax reports on a few other Chargers I was looking at. He made my mind at ease that my car was a better purchase. Would recommend Dick Hannah Acura. Tony Lockett is the man!! Thank you so much.

Great customer service. Helped get me into exactly what I wanted. I would recommend to family friends.

Excellent experience! Thank you Brad & Scott!

Excellent overall experience. Lucas was knowledgeable and forthcoming with information upon request. Would recommend to anyone.

Process was quick and easy. Stafenie and Frank were great.

Scott was amazing he went above & beyond for us.

Worked with Lucas after submitting a quote request online. The facility is nice with COVID precautions in place, and the staff were friendly and helpful. The price was a little over $1k less than quoted by another dealer, so felt positive about the entire experience.

James Binder was excellent to work with. Thank you for making our experience great.Kevin Miracle

Me and my husband came into the Acura dealership Saturday April 17th we had an apt scheduled for a test drive with another sales person. She didn’t show but we were so happy. Johnny stepped up and took care of us, we test drove a Dodge Durango that we had seen online. He answered all questions, wasn’t pushy or trying to sell us anything. Johnny was very personable and made sure we had all the information about this car. We came in pre approved but he ended up getting us a much better deal and a lower down payment in a matter of minutes! I would definitely recommend him to anyone, you will not feel like your being taken advantage of.

I worked with Bernard twice and he was able to help show me different options and I ended up buying a RDX from him. I love my new RDX and I was extremely happy with my shopping experience. If your in the market for a car I would definitely check them out.

Really low key atmosphere and no pressure salesmen. Made for a pleasant experience.

I had a great experience at Acura of Portland!! My salesman, Ernie was awesome. This is the second car I have bought from Ernie, the salesman and from Nick (one of the store Managers)I got my new 2020 Acura TLX quickly, I will tell all my friends about Dick Hannah Acura of Portland!!

Great experience with leasing. Scott McKowan was a great salesperson, fielding all of our questions and was very transparent with pricing and process.

James my Service Rep went up and beyond to help us with a few lights on the dash issue ! My dash had lit up like a x mad tree . So he fixed one issue fixed a 2nd issue and kept the car overnight . He wanted to make sure in morning they would not come back on because it’s been an ongoing issue . He called me asked if he could drive car home to make sure lights on dash were not coming back on . Next day he asked if windshield had been replace I said yes 7 months ago well he found they had not installed it correctly and the seal was not all the way sealed allowing water into my dash and on my components ughHe just went the extra mile for us and we truly appreciate his hard work and the mechanics and techs in the back who did a great job !!!Thank you James and Acura !!!Shane and Laura Miller

The staff here was very attentive and humble. Great service, especially Ernie. Thank you😊

Johnny from Sales and Holly from service are hands down excellent. Great and smooth experience!

I cant begin to say enough about how wonderful our wonderful our experience with the team at Acura was. Lucas Cole was our guide through the who process. He made the experience fun. Hes low pressure and super knowledgeable about all the vehicles on the lot. He found the perfect car! Im so in love with this car. An Acura TXL 2020. A special thanks to Peyton N. Who brought us to Lucas. We are so glad to meet you all. Well never go anywhere else to get a car. You guys to the anxiety out of buying a car and Im still smiling.Customers for life,Emma and Mary

James - Service department great service. Listened to my concerns and address each issue in detail. service date 03/06/2021

This is now my second time coming back to buy a car from Acura of Portland “James” he is truly amazing and so professional. The quality of service you get here is wonderful. I even have bad credit and they worked with me, talked me through everything and never once made me feel bad (unlike other dealerships) They care, they listen and they get you the car you want without the hassle. Thanks so much!! 100% loyal customer

Great service my Johnny! He helped us get into the car we wanted and could not have been more helpful.

Professional, personable, quick and effective service.

Lucas was incredibly personable and helpful. I felt like I could really trust him throughout the whole process. He was also very knowledgeable and explained things clearly and made things easier to understand. Would definitely recommend him to others. This was my best experience at a car dealership thus far!!

James, our sales guy was really great to work with. He held the truck tell we were able to make the almost three hour drive to see it. Then stayed way after hours to ensure he did everything he could. He wasnt pushy at all, and helped us be able to leave with my dream truck! I would say everyone who also worked there and with us was also great! Thank you James for everything!

This is the third car that Ive purchased from DHAP. Honest and upfront, easy transaction and friendly staff.

The guys in the parts dept were knowledgeable and awesome ordered some parts and got what was needed.

I had a great experience with my sales person (Johnny). He was knowledgeable and able to answer my questions and made my buying process less stressful. It was due to his salesmanship that I bought my car on my first visit

Jonny Gedeon went above and beyond helping us get our very first NEW CAR! He stayed late and made our experience go smoothly, his outstanding customer service was what really made our decision easier! If you are in the area and in search of a new car please give these folks a call and ask for him you won’t regret it!

Staff was attentive, explained everything in detail. The experience was flawless and amazing

I dont understand why it takes so long for a simple oil change when Ive had an appt. And, when I only need a simple oil change, they always try to overcharge me. Very frustrating and I NEVER had the long wait times or upcharges at Tonkin Acura; they pride themselves on customer service. (And add complimentary wash my car in under an hour).

The staff were courteous and friendly.

Friendly and covid safe. Nice large lobby, bottles water and comfortable seating, very surprised.

Very friendly personal, ready to help

Love this dealership!!!! Been going here for years . They treat everyone like family

Great service!

Had my check engine light come on during a road trip and had to stop here to get my car serviced. They were very helpful and fast and even found me a coupon to make it cheaper for me. I wish I didnt live so far away or I would get my car serviced here all the time.

Enjoyed working with Abraham. I should have pushed more for more on my trade in, or sold it my self. Got an ok deal.

Overall a 10/10 experience anytime I come here. Service is always quick and efficient, and sales is extremely friendly and helpful. the salesman Ernie has been wonderful at helping answering all my questions and explaining different things to obtain a better understanding of them which I greatly appreciated. A great dealership, with even better employees.

Scott McKowen did an incredible job selling us our new car. Customer service has been amazing. They gave us a great price on our trade in, great buy on the new car and even great pricing on the accessories we wanted added to the new vehicle. He even drove to Salem to help us get a car home, pick up a car title and obtain signatures to finalize the transaction - which allowed my husband to keep working. Their showroom, test drive, desks, waiting areas were all well planned out Covid compliant spaces. (Definitely following procedures.)

Johnny and Brad helped a lot. They both gave good honest advice and kept me informed throughout the process.

Great selection of cars.

I had the pleasure of working with Scott and a few of his colleagues. I have to say it was one of the nicest pleasurable experiences I’ve ever had buying a car. They did so much to work with me to make sure I was able to get into the car I wanted. I highly recommend Acura of Portland and will totally be back to buy again from Scott. Thank you to everyone who are part of the Acura Portland family and was able to make this happen!-Crystal

Johnny is very helpful and went through a smooth process on purchasing my carHe provided really awesome customer service, has a lot of patience, and helped choose the right car.

Whenever I go here everyone is so warm and welcoming no matter the time or kind of day. They are there to help you, not help themselves. I went in the get my slow leaking tire fixed and they told me they wouldnt allow me to drive on it because of how low the tread was and they put the spare on for me, then helped me find options for new tires that were in my price range. Theyre focus is on your safety and what you need. Best dealership of all time.

I have the best experience, I trade my jeep, with out problems, best costumer service and went back home driving my new Acura, on my way back home I notice that Acura gas tank was full, and not many car dealers do that.

As I always experience at Acura of Portland, Robert delivered an outstanding experience. Everything was taken care of, and Robert kept great communication throughout the service. We didnt end up needing it, but Robert did offer us a loaner car since the service took a little longer than originally expected. Over the years, I have been to many different dealerships, and Acura of Portland has been the best I have been to. My wife is a dedicated Acura buyer, and her next vehicle will be an Acura. This is due to the excellent service we have always received. The only reason I will not be purchasing one for my next vehicle is I drive a truck, which Acura does not offer. Long story short, I HIGHLY recommend Acura of Portland.

Very disappointed. Stopped by to remove a couple warranties and was told I had to send an email to get it removed even though I was there.

The staff here are interested in helping you with getting what you decide on. They are there to guide you through the process and will do their best to work with you to make your decision to buy as stress free as possible. I am a return customer and they have always treated me with respect.

Purchased a pre-owned vehicle from Dick Hannah Acura. Great experience with their sales. No pressure. Had it in for some warranty items and a good experience with the service department as well. Their service writer Brandy was very helpful and took good care of us. Very respectful dealership

Very impressed with their operation. Clean, detailed and service oriented.

Good experience. Dog friendly dealership.

Very friendly. I was offered multiple options. Thank you.

All the employees that I worked with during my car buying experience were wonderful. They actually made it fun. What a great group of people. There was zero stress and pressure and they made the process so easy. This was my 3rd car I have purchased from a Dick Hannah dealership, and i will definitely be back.

Great service!

Great car buying experience at Dick Hannah Acura! No hassles! Friendly, helpful staff. Wonderful product. We purchased a 2020 Acura RLX Advance—quiet, fast, comfortable, roomy, and beautiful! I highly recommend Acura products to anyone who wants to have a vehicle that is an extension of your being!!

Yikes! What a terrible experience here. DONT buy here. They only care about your $ and dont make things right when they screw up. They sold my husband a derelict vehicle and have been giving him the run around and dont seem to care at all.

My service experience was great! I pulled up and got right in. They were able to replace my headlight quickly (with the part in stock) and had a nice waiting room with a TV, coffee, and light snacks. My car was ready in no time and came out clean and all fixed up. A big thanks to the friendly service team and efficient staff at Dick Hannah Acura!

Google was there not me

I am completely and totally satisfied with my visit to Dick Hannah, Acura of Portland. We were treated very pleasantly by all the people we came in contact with during our visit. The service department service people were pleasant and very helpful. The sales personnel that we dealt with were also very pleasant as well as being helpful. Everybody who we had contact with at this dealer was a pleasure.

Great service, staff was amazing!

You guys do realize that your lot backs up to a residential area and according to Portland city noise ordinances construction must not begin before 7am. Im sure whatever youre doing over there is incredibly important but so is my sleep and that of my neighbors.Thanks.

Excelente! Super attentive on what we were looking for always polite. Always had the answer to our questions and always making sure we were comfortable while waiting.

This place has good people that they really care! I rolled my car in for having flat tire 20mins before closing, the manager was so nice of still saying okay for the service. She was the life saver! We were heading to Seaside and had all packed for 3 days and didnt want to cancel the trip. The tire was unpatchable but helped us putting spare tire. Love our MDX and this place and James :)

I have not purchased a car in many years but so far in 2019 have bought two. I rarely write reviews, but my recent experience purchasing a new/used car from Dick Hanna Acura went so far above and beyond my expectations and was so vastly superior to my recent purchasing experience at another local dealership I felt I needed to. After an exhausting day of looking at cars all day, my last stop was Dick Hannah Acura; the dealership itself is lovely, and I was greeted immediately. Lucas who assisted in my purchase had comprehensive knowledge about the dealership inventory. Lucas listened to what I was interested in and did not try to push me in another direction. The sale and financing process was handled professionally and with no pressure. After my other recent car purchase, I was especially appreciative of the transparency and ease of the process. When I saw the finance person, there were no surprises or gimmicks to hook me into buying worthless added products. Lucas stayed late on a Sunday night to make sure I was able to pick up the car later that evening. Two days after purchasing my car I noticed a small cosmetic issue. Although I didn’t think it would be worth my time, I called Lucas, and to my surprise, he immediately assured me that Dick Hanna would take care of it and they did! Hopefully, my car shopping days are over for a while, but Dick Hannah Acura will be my only stop in the future. If you are shopping for a quality used car, this is the place to go. A+ to the sales and service teams.

This was the best car buying experience possible. The folks at Dick Hannah were extremely helpful, professional, and didnt attempt to pressure me. After shopping around town for my vehicle, it was clear after my first 15 minutes at Dick Hannah that they were a step above their competitors. Even after my purchase was completed, the team at Dick Hannah has gone above and beyond to make sure my entire car buying experience has been 100% positive.

Unbelievable experience. I cant believe the service and flexibility. I never felt like I was being pushed into a deal by a stranger but rather that I was working with a friend who had my interest at heart all the way. Sam was her name and she was fabulous! More Auto Dealerships should hire people like her as she truly is an asset to Dick Hannah Acura! Shes one of a kind! Even the insurance department manager Kristen is working with me to try and lower my insurance rate simply because she thought I was paying too much and thought I could do better. Who does that? SHE DOES and shes amazing! These two are a beacon of bright light and I had the pleasure of working with both of them.Without a doubt I will recommend this place to everyone I know and Ill be back I guarantee it.Thank you Sam & Kristen without you Id probably be walking. Oh yes and thank you Dickinson Hannah Acura!!

Great service

Buying my Acura certified ILX was a totally positive experience. Ernie our salesman was open and transparent and the finance experience was expedient.

I came into Acura expecting to pay $1200 for some new Continental tires, and somehow James Crawford got me down to $550! James was great, he made me really feel like part of the Dick Hannah family. I will always come back to Acura and work with James!

Alex made my first solo car buying experience smooth. He was professional and caring and truly helped me find the right car for my needs.

Great experience with salesperson Jon Gedeon. I have been looking for a car for over a year and Jon was the sales person who got me to finally make a purchase. He knew the car really well, and has a great sense of humor.

Fast, friendly and professional service.

I love love love my car, Ive had it for 6 months now and it has more then exceeded my expectations. The very best part about this location is the low pressure sales people. And the willingness of management to go out of their way to accommodate customers requests. We were treated like high end buyers, with the utmost professional touch! Even though our purchase was not anywhere near the average sale price of a luxury car. Nothing stuffy about this place. High energy, welcoming vibe. The repair department has some of the gratest employees, and they frequently have coupons on their web site. We have purchased 3 cars from this location over the past 10 years, and always recommend this location to anyone looking to buy. They really do attempt to get the best financing deal for their customers. The only issue I have to mention is they do need a little more customer parking, however they currently are under remodel (and still open for business) so maybe thats going to come soon. We have visited many many car lots, Even big big ones on the main auto row strips, and they are all the same, pushy pushy sharks, makes you want to never approach a car lot again, but this place is a breath of fresh air, we actually enjoy ourselves here, instead of dreading what might be coming. So kudos to the management (Brad especially) for running such a great place!

If you ever need a reason to drive 100 miles to a certain car dealer, these guys are it. My local Acura dealer could not compete with the prices and selection of Dick Hannah. Staff is wonderful. Very low pressure and not pushy at all. I refer all my friends here, and I will be returning in the future. Scott in sales is a pleasure to work with.

The customer service and sales is the best. They are very respectful, honest and try to work with you all the time. We came here not sure how it will go and my anxiety was high as I do not like pushy sales....BUT I was quickly relieved and put to ease. They won my service here for everything from purchasing new cars to repair. I am forever yours Dick Hannah Acura of Portland. Thank you so much. Oh the manager here is such a sweetheart, he came out as we were leaving to thank us for our service and extended his help to us if we ever need it.....BEST Manager Ever.

Friendly staff missing in action. Its a health crisis, be more helpful.