I brought a GameCube from here and it doesnt work idk how they made it work when I tried to take it back and I have tried multiple different tvs I would not buy used old console from here

Love going there but the new help is not as friendly.

Didnt have a single thing if the four items I was looking for, and neither employee ever so much as looked up to acknowledge myself, or any of the other potential customers in the store. I know good help is hard to find these days, but maybe dont have 1 teenage guy and 1 teenage girl working together. I almost felt like my presence there was an intrusion in their conversation.

We went in there and had a huge selection of games, they had some very hard to find games. My son went in there and got four DS games, he was happy when we finally found Professor Layton!

Great selection of current used and retro titles. Staff was very savvy and willing to help. Ill be back!

Long time customer, but I wont be coming back. Brought in games to sell and was offered $34 in cash and 45 ISC. One game I just bought 4 days prior for $50 and the other they had a copy being sold for $45. Their sell prices used to be the best in town. Now they are no better than gamestop and thats just sad.

Amazing selection, I was incredibly suprised when I saw Naked Brothers Band for both PS2 and Nintendo Wii, they also had several copies of the movie for only .99 cents. Its unfortunate that I did not have money at the time to purchase them as I am the biggest fan of the hit Nickelodeon TV show. I will be back ASAP to purchase all copies of the movie and games. I should also mention the incredible staff, they are all absolutely tubular people 👍

That have a lot of good stuff that are helpful😁

I could care less about the games, but their sign and how it disenfranchises not only those who wish to live freely, but it also is unprofessional because it is quite demeaning to every prospective customer as well. Freddie mercury would not be proud. The fear is real here.

Great deals here. Ive bought a ton of movies and some games too and have only had an issue with one movie out of probably nearly 100. Not bad. The staff is friendly and helpful. Great value. I highly recommend checking out Second Chance.

Friendly helpfully staff, store stays stocked with a selection of video games,movies and collectibles. Good prices on trade-ins aswell. Highly recommend checking this place out.

Poor selection, high prices, and rude staff.This place was kind of bad a year or so back, but its gotten so much worse. For as long as Ive been going there, the prices have been way above the average going prices online. Often, you can find the same item on ebay for much cheaper, even after shipping and taxes. There is a value in being able to physically walk into a store and have the item in your hands that day, but in this case its going to cost you most of the time. Over the past year though, their selection has virtually dried up to mostly a collection of games that nobody would likely want in the first place, often for more than theyre worth.There are a number of reasons this has happened, but it seems like the most likely reason is the terrible service. The staff there is mostly made up of teenagers and college students, which is normal for a business like this, but from what I can tell, there is almost no supervision at the place because the staff are very unprofessional and often outright rude. Most of the time there are at least three of them behind the counter having loud and unprofessional conversations. By unprofessional, I mean that they talk about how much they cant stand other coworkers, how they just want to watch movies in the back, and how dumb a previous customer was. These are all normal conversations to have with coworkers, but not loudly and within earshot of customers. I even heard a group of staff once talk about how much they couldnt stand Chik-Fil-A because the service was too friendly. Ironically they were discussing this while ignoring a customer that was trying to purchase something. Another time, a customer came in trying to sell a console and some peripherals, but the staff were very reluctant to even look over the stuff. They said that it wasnt the cut-off time for purchasing yet, but it was close enough. When he explained what he had for sale, they said that they had no idea what some of the stuff even was so they wouldnt consider it. Overhearing the conversation, I offered to buy one of the peripherals off the guy. In a matter of minutes we looked up the going price on our phones and struck a deal. Had the staff simply done the same search they could have made that deal and easily sold it at a mark-up. Obviously this hasnt been my experience every time I frequented the store, but it seems to be more and more these days.Another thing that I find annoying is that the staff are fairly hit-or-miss about wearing their masks. This honestly wouldnt bother me so much if it werent for the aggressive signage on the doors and windows that is almost insulting. We get that theres a mandate to wear masks and generally most people are willing to comply with that, but the signs border on inflammatory, especially when some of the staff dont really seem to have to follow the stores policy of No Mask, No Service.This place used to be a pretty cool place to visit back when it had a decent selection. The prices were high and the staff was a bit unprofessional at time, but it was fun to browse the store and find a movie that you almost forgot about or occasionally come across a rare game in the wild. Now the selection is really slim and the staff seems almost hostile and annoyed by customers. Bottom line: if youre in the market for vintage video games or consoles, just hit up ebay and save yourself some money and headache.

This is a great place to visit when youre looking for great used movies or video games. They also have a great selection of older consoles at great prices!

The Consumer Service reviewer hit the nail on the head. Ever since they moved their location their quality of service has gone down. Each time Ive gone in Ive encountered snotty and hostile employees. Asking questions about what products they have will net you an eye roll and a i dunno lolWith the pandemic in full swing, seems none of these employees bother to mask up. Giant sign on door that says mask required, but when I go in I see employees without masks. Saw one maskless employee in there sneezing onto merchandise they were putting into a bag for a customer... jeeze. Didnt even once think or try to sneeze into their shoulder

Great staff, and a great selection of movies, games, music, and even game consoles. Everything Ive purchased has been high quality and working, only one time did something break, and they fixed it themselves. Would definitely recommend.

Bought a Nintendo switch console here. After buying it even though it was way over priced, I shouldve been more patient. Problem after problem with the joy-cons. We ended up buying a new left one, and now the right one wont work horizontally. Very frustrating that I was sold a damaged system. If your going to over charge, at least make sure it all works.

Good old fashion games, I dont know anywhere else.

Great price and great customer service!I will definitely be visiting this store again!

The customer service here is incredibly poor and its time to speak up. Theyve gone down hill since they moved from their location across the street and Im tired of being quiet about it. I am the type of consumer who shops local and prefers to go to things that are attended by humans because I like seeing people employed (ie No self check outs for this guy).Basically, the workers are very standoffish. I have been buying and selling games there for years, I have even trusted them to leave my store credit in their books for future use when they didnt have something in stock. This is the type of place that may have something you want but if the right people arent working its best to just turn around and leave without even looking. I have done it on countless occasions.I would also like to make clear that I bought many of the DVDs there and never once even used them. So basically they will sell you a product that they feel isnt good enough to buy but they will surely sell it to you. Then when you go back with the same thing they say its not good enough. They cant get their story or business practices straight.I have been biting my tongue due to the increasingly bad customer service there. I was told that my disks were too scratched. Some of them had shallow scratches that are easily buffed out. I hadnt noticed some of these minor scratches but most did not as you can see from the photo I attached. All they had to do was tell me they werent interested in my stuff that day. Instead they said they were too scratched and then I showed them non scratched discs. Then they told me their machine wasnt working. So I asked them which one was it a non-working machine or scratches because I will be back. Thats when they told me its because it costs too much money to run the machine than buying the items from me are worth. Excuse after contradicting excuse. I kept asking which one it was. Again, all they had to do was say they werent interested. Instead they started judging me. I was called angry, I was told I was arguing, and all I was doing was asking what I expressed to them were hard questions they couldnt answer because they lied. One worker told me to leave and let them do their job. I told them customer service is part of their job. They said they dont get angry customers. Yet another lie. Whenever you deal in sales you deal with disappointment and disatisfaction, it goes with the territory. Still you have to retain those customers as a small business. That is just the name of the game.I was so disappointed by how I was treated after I left that I went back inside and let them know that just because someone asks them a question they cant answer honestly because they lied doesnt mean they have to start abusing the customer. Its cause and effect, you lie and it comes back to haunt you and then you keep telling enough lies and mistreating people badly long enough and it comes back to bite you. Of course they really didnt like it when I offered them that bit of advice.On another instance a worker got angry at me for asking about their increase in prices. She told me they stay competitive with online pricing. When I went on my phone and showed her online pricing she said that she already gave me an answer and I said it doesnt match up with what I am seeing.I could go on but I will stop there with examples.It is this double speak that they have that these young kids they employ must not understand that when they lie someone might just let them know they are aware of said lies. When you lie you have to show humility and let the customer come first, especially when that customer is a regular like myself.You can see other reviews across the net where people have experienced the same things here.Anyway, avoid this place if you appreciate customer service. Sometimes they have cool stuff so its a trade off but I for one cannot support a business where I am mistreated for years.

Pretty fantastic selection of games.

The staff here are always friendly and helpful. I have sold and bought games and movies here. You get fair money for items sold or you can get more value outta items by trading them for store credit. I have bought a used PS3 and a used PS4 and have owned them both for more than a year and have had no problems with either of them. I definitely recommend checking this place out before buying brand new!

Love going there

I have been coming here for 9 years! An awesome place for all your gaming needs! Especially if you have kids!!! Fair and appropriate pricing!

Ive been to a couple of stores like this but this one is the best in my opinion, the people who work there are knowledgeable which is so helpful! The prices are fair along with trade ins and its much appreciated! They also have a great stock! I highly recommend it!

They took my Blu-Rays

The staff were super nice, helpful and pretty knowledgeable. They have a great selection of classic games and great prices. Will be back for sure.

Ive found some gems and nostalgia games here. Heck, if youre looking for a good, used game, or used console, look here. Staff is always helpful and polite, fast, and very professional. If you are looking to sell any games or consoles, maybe accessories, controllers, theyll buy them for a reasonable price. Give these guys a look and give these games, consoles, and other items... A Second Chance.

Called sat and was told to come in Sunday to sell my DVDs and it was never mentioned that they had a cut off time. Drove across town and brought in a tote of movies and was turned away while waiting already 10 mins, told that it was too late in the day. Bogus.

Always a great place to buys used games!! Courteous and knowledgeable staff.

Great place and very reasonable prices. Support your local businesses and shop here right after you read this

Went there for the first time trying to find a local game store. This is hardly that. 95 percent of the inventory is DVDs. Looks like they are going out of business.

They have a little bit of everything here

Ive been shopping at 2nd Chance since it opened in the strip mall near SoS on Romence, and as always, they were friendly, helpful, and overall great.I also appreciate how heavily they stress on wearing a mask in the store, and even had pamphlets explaining the importance of wearing them, especially during these trying times rn.The only thing I personally would prefer is that they greet customers in gender neutral terms, as I am a transman, but look feminine (Im too awkward and shy to correct people most of the time), and this way, no one feels awkward or uncomfortable.But this is entirely my personal opinion.Thank you again, guys! You made selling my games a breeze, and my time enjoyable!

Friendly staff who try to process buys quickly and efficiently. They provide decent cash offers for used items and have good prices when looking to purchase. Great selection and we always seem to find a classic movie or the latest game that we were searching for!

Awesome customer service. Cheap games and consoles. Reasonable prices games and movies... I would recommend this place to everyone

First time in and they had what I was looking for! The guys on staff were helpful and nice

Good selection but below average service

Love going to 2nd chance for all my classic game needs. Always friendly,helpful and knowledgeable! thank you!

This is honestly my favorite store for movies, games, and consoles. The prices are very fair, almost always beating out any other prices you could get. The customer service is also very good, as I am never left waiting for too long, even if they are busy. They are always more than happy to help with anything I might need assistance for, even on things that may not necessarily benefit them, such as technical advice. As far as selling things here, Ive never had any issues with them not taking anything that I should be able to reasonably sell, and their buying prices are also very fair. Overall, this is the best store that Ive ever visited for games and movies, and Im proud to be supporting a great local business.

Beautiful owner and store

Absolutely immense selection and good prices. They offer volume discounts too. Im definitely coming back.

Tons of games for your COVID-19 isolation. Great prices....stock turns over frequently.

The employees are friendly and helpful and have hard to find movies!

Good deals with friendly helpful staff

They are Great... Always fun just stop in and check their stuff out. Also they mostly offer the most money if your trying to sell games/consoles etc. Not to mention there prices are almost always lower if you can even find the stuff they have anywhere else!!!

These folks are awesome. Not many places I can go where the staff are actively interested in your gaming. Fair prices and more selection than you can comprehend.

Great place! Wont rip you off like GameStop.

Great spot to save some money on games and dvds. Staff is friendly and very knowledgeable. This seems to be a labor of love for them. Trade-in prices are solid too - got more than I expected for some retro gear in store credit. Highly recommend supporting this place over some of the local game-chains.

Love all of the workers, amazing place. Games,movies and systems are priced very well and when you sell back you get good money back for your items. Highly recommend this store!!! ❤❤❤

I love this place. :)

This is by far the best game store in town if not the best one I have ever seen. Ive been buying and selling there for years and you cant beat the prices. The staff is great, they know their stuff and are really friendly. I cant recommend this store enough.

Great place to find used games and movies! Almost my whole movie collection comes from here.

This is a great place, with excellent customer service and better prices for my DVDs than I ever gotten.Also, Im certain theyre honest, because they had the opportunity to rip me off but chose to be honest.

Amazing selection of used games and movies. Hard to navigate through the store. Always have to say excuse me a hundred times there when browsing.

I like this store for the affordable movies, some items are a bit pricey for a 2nd purchase. Overall I do call in ask if they have a movie and so far they have & the price was fair. Definitely recommend this store!

Very helpful and friendly staff. They always have a great selection of games ranging from the classics (Mario, PacMan, Zelda) to the new (Halo, Assassins Creed, Elder Scrolls) and more movies and TV shows than just about anyone else in the area. I try to come check it out at least once a month.

Bought a game a week ago, figured out I wasnt a fan of it. Went back to try and just trade the game and one other for a game that was cheaper then the game I bought. Said they were over stocked on one and would only give me half for the game I purchased only a week ago. For a store that says but, sell or trade and that has always been a great place in very disappointed. Wont be surprised to go back and check and see the game for sale for more then what they gave me either. 👎🏻👎🏻

Took over a half an hour to check prices on a few games to only offer 10% of the value. Would not recommend

I went without my fiance and they low balled me with $13 for 7 blue rays of movies that was released in the last six months. They are cheap and dont think of there customers at all. If the women wont take your stuff then the men will and low ball the hell out of you.

Cool store with TONS of old and new video games and movies. Friendly, and knowledgeable staff plus more than fair prices for your trade-ins.

Went in with 12 games and said they could only take 2 and gave no reason. Tried to pay me $6 for the 2 that i saw on the shelf for $20 a piece, thats a $17 upcharge. All my games were scratch free, in original box, with booklets, all great condition. Dont waste your time on this dump. Customer service was also pretty bad honestly. Can someone comment on a good place to seel your games in portage where they actually offer an acceptable offer?

They knowingly sold me a damaged game and when i tried to return it i was told i could only receive store credit. Even though they sold a damaged game, again knowingly, they still refused to give me a refund. Weak store at best. I love to support local businesses but i will never be back to this one.

I used to come in a lot went in with a couple of games one was a collectors edition and the other was a game of the year edition in great shape the sales man said they were both valued at 2.50 but had them both on the shelves on was marked 22.99 and the other was 17.99 so either he was ripping me off or ripping the next Guy off I understand they need to make a profit but wow thats a big one on two games

Nostalgia period

Best store ever! Prices are low, you can find video games for all systems, even the retro consoles! One of my favorite places to shop!!!

Its a really great place to buy games and movies everything is really cheap there

They have great stuff. Hard to find movies and games

I really like the store. The selection is great and always changes.

They have a variety of games and systems

People are very nice here and they are helpful

Love this place. The staff is always friendly and knowledgeable.

Coolest store I can visit.

Have been here multiple times looking for snes games. Nearly always leave with 1 new game. Great selection.

Their pretty good for the most part but now theyve sold me a faulty movie twice so screw that I demand some quality control

Id put no stars but I cant even do that the women are rude and disrespectful they dont even look at anything I bring even if its in mint condition they opened my bag of movies and anime and didnt even check for scratches they simply said they wont take them due to the scratches when there was maybe one or two minor scratches on the discs and I was able to sell elsewhere at a much higher price then when I bought them there

I go here every six months or so. Good place

Being that Kalamazoo has such a small second-hand video game shop count, this is an awesome store to have in the area and Im happy that its here.

Great place to buy games at discounted prices and to get movies at good prices. A good place to get hard to find movies.

A great place to shop or sell your video game counsels and games....dvds......cds......they even have vinal

I went in there was a game I just got in the mail from a pre order a week back and I played it a bit and didn’t like it, so I went into the store and no one was doing there job the employees were just standing talking in the back it took me like 5 minutes to actually get someone to come and assist me on selling my almost new game so he comes opens the box looks at the back of the disk and says it’s so scratched it’s not worth anything then just tosses the game back into the case and goes to talk to his co workers emidietly after I have to say this is probibly the worst service I’ve ever had I would not recommend this place if you are trying to sell your game as they will lie to you just to save just to save them a buck

Pros:Second Chance has a large number of movies, games, and systems that arent found anywhere else. Parasite Eve, Persona 3, Brave Fencer Musashi, Final Fantasy VII, and more are some of the better known titles that Ive seen and appreciated.Games and movies are in excellent condition.Some of their merchandise is priced fantastically, saving a lot more than bartering online.Staff are friendly and conversational, but dont pester.Cons:Most of their games are sold at retail price despite being secondhand, which defeats the purpose of going if you are looking for a better price than at places such as GameStop. In that case, Ebay or Amazon are a better choice.

Its a quick, cheap, easy way to get games and phisical game add ons (ex. Skylanders) and its got amazing deals!!! I highly recommend it.

The workers there are very nice and they are good at what thay do I sold plenty of movies and games there and got a fair price on everything I had.

Wish they did not have to move from their Kentwood Location. It was the BEST place to go for games and movies. Now its way too far for me to go,, ah well:(

Big selection. Always love going there even just to look.

I got a scratched disc and they gave me a new copy because it was either minor scatches that the machine they used to check it could not pick up or the console it self scratched the disc they don`t know we don`t know

This was the best place to get retro game consoles and movies!

Awesome store, lots of new and retro video games, more movies than you knew existed.

I went in to sell 20 movies and in turn they only took 7, and told me if my fiances series Angel was in the bag. That they dont want it before even looking in the bag. Yesterday we had tried to sell her series and they just opened the bag and looked inside not even taking a look at the discs. I was dealing with a female employee the same employee that my fiance and I have been dealing with for months. So I asked for one of the male employees she went over to him and he said this You cant talk to customers that way, and you wonder why we get such bad reviews. Ill deal with him. he then proceeded to low ball me with my 7 blue rays and 13 DVDs and ended up only taking 7 on my way out the door he said Have a nice day and please give us a good review.

Great service and very friendly would recommend to all my friends

Customer service is horrid they didnt even look at my things like I get it its used but what the hell! Dont have to be rude or nasty to me Im trying to spread your business no point in going here Ive given the dollar tree better ratings then this place

You thought GameStop didnt pay much well second chance pays less than GameStop Ive been to Second Chance 3 times not only are they extremely picky on what theyre going to buy from you they dont pay hardly anything they offered me $32 I decline went to GameStop and got 74 tried it again about a month later and they offered $24 then I went to GameStop and got $62 I gave them a third chance just a few days ago went and they offered me $12 went to GameStop and got $29 so if you got something that GameStop doesnt buy I wouldnt recommend going to second chance you would be better off on Craigslist letgo OfferUp excetera then to waste your time at Second Chance which is awful because I do like second chance to buy a few things but Ill never go there to sell anything just aint worth it

Great place highly recommend for thos3 who want games movies music etc.

We brought in items worth about 600.00 and they offered us (after more than a 30 minute wait for simple price search) 98.00...

Excellent service and reasonable prices.

There is a big sleation of games, movies and tv shows both old and new ones too choose from.

Wonderful selection & prices of previously owned movies.

Great staff and huge selection of used movies and games

Great place to buy used movies and vidoe games!

Alot Of Good Movies For Cheap