I am so impressed with the merchandising and neatness of this Walgreens, I also shop at the Walgreens on Hwy 365 in Port Arthur, there is no comparison, it is always a mess, they should learn a few things about how to make their store look like Port Neches. Today I had an issue online to fill out the paper work to get Covid tested . I spoke to the manager Heather and she was so kind and stayed with me on the phone until it was handled. I am so grateful for her help. I needed this for an upcoming procedure and was running out of time. Again thank you to the Manager, and Staff at this store. I believe we will do our shopping there all the time.I ve shopped at many Walgreens all over . This store out shines them all. The times we are in now are very stressful. It is refreshing to know that Walgreens Port Neches really cares about their customers.

Went for a Covid-19 rapid test on Monday morning @ 09:45 took the rapid test and it’s Thursday morning still no results. After looking what they billed it was a test from behind the counter in a box that you could buy yourself and do and have results in about 20 minutes. This is very very poor service. The girl working the window that morning was acting very putout that she had to do this. My suggestion is to go to any other location but this one.

I called to know the status of a med because the automatic phone system said that there was nothing for me . After waiting on the phone for 10 minutes the person answered the phone on 09/16/2021 at 11:20 am approx didn’t even say her name and with a voice that sounded in a pretty bad mood and didn’t want to be there she mumbled the status of my med . I had to asked her to repeat what she said because I wasn’t able to understand her . I moved about 3 months ago and noticed that around here a lot of businesses have very bad customer service . This is very sad because this area is very beautiful.

Staff is very friendly and helpful. With COVID-19 preventing some of us from interacting in person, the drive through option has helped out so much and you can pick up both prescriptions and over the counter medicines through here. Kudos to this staff!!!

Been a regular for 20 years, but something changed. Auto refills of important meds, I cannot afford to be without, were not only not ready on required date, the couldnt seem to get them (read, care enough to seek them) then they wouldnt transfer to a Walgreens that had them, much less check to see which Walgreens had them in stock. I moved to another Walgreens.

Kayla the cashier and also name Rita( I have no idea if she’s a manager or not!) are bit rude and Not Polite. I went to this store between 8:30pm-9pm.

They really need to work on the pharmacy area! The staff are rude & they act like youre stupid when you ask a question over the phone or in person. You cant even wait in line outside because they just ignore you.

RECOMMENDED ONLY BECAUSE: I went in recently to pick up some prescription all went well, young male helped me and my wife. sadly we went back to compliment him but the staff pharmacist said they were unaware of this gentlemen said he must of been from a different store helping whoever he was.. he was very generous and help me and my wife as well as other customer that were in the pharmacy with us. much appreciated and i hope we will see you again. you made the pharmacy more energetic

Very helpful nice and patient with my insurance company!

The staff at this location is incredibly rude and unhelpful. I have had staff tell me that them losing prescriptions “really isn’t their problem”. Both doctor offices that we use in town have suggested that we swap locations because they have endless issues with this particular pharmacy. This pharmacy has filled incorrect medications, lost medications, and lost auto refills multiple times. Medications sometimes have to be “called in” multiple times, even though it is an electronic filling system. Typically you are find an hour wait, but it’s usually closer to six hours at a minimum. I have waited over a week to have medications filled. I absolutely would not recommend this pharmacy.

Came here to fill my sons prescriptions after his urgent care visit only because I needed to grab photos I had printed as well. After an hour of waiting and never getting called, we finally checked out and went home to discover only one of the 2 prescriptions had been given to us. I called to see what the deal was and THEN was told they were out of stock of the antibiotic and they sent it to another location to be filled.... WHY WASNT THIS BROUGHT TO MY ATTENTION BEFORE I LEFT THE STORE???

Every time we go here it seems to be an abnormal wait for our prescriptions that have been called in ahead of time and we are just trying to pick them, Today my wife went through the drive through to pick up an order that was completed over the weekend, I even received a call saying it was ready to pick up. My wife waited in the drive through for 30 mins and my youngest kid has hug bites all over her from there wait at walgreens, Walgreen from here on out has lost our business. Not happy with this.

The Pharmacy staff is slow, and seems to have children working that don’t know what they’re doing

Best Walgreens in the area