Just recently moved apartments and happened to find myself in Portchester mattress firm with the intention of just sampling some products so I had a better idea of what exactly I wanted.. greatest decision I have ever made, my significant other and I where greeted by Charlie who couldn’t have been nicer, he genuinely cared, was very knowledgeable and treated us amazingly well.. I can’t stress enough how great of an experience this was, I’ve already recommended to all my family and friends, amazing experience all round..
Charlie was awesome providing many options to fit our needs. Great customer service
The store manager went above and beyond to find me a twin mattress I desperately needed immediately and at the best price. I had my first good night sleep in a long time because of his knowledge and customer service. He already sold me on my replacement Temperpedic which I will buy for my Queen bed in a few months.
Craig and Charlie were phenomenal. I came in unsure on what exactly I wanted or needed. Their professionalism, and knowledge allowed me to find exactly the perfect match. Would recommend.
Craig, in the Portchester store, was respectful, knowledgeable, and did a great job educating me and showing me all my options. Never seen a sales rep move so fast. Removal and replacement policy is very fair. Two day turn around for delivery!? Amazon can’t do that.Very pleased.
Charly was a delight to do business with, he is exceptionally knowledgeable and professional. Charly is kind and has a genuine compassion for his customers, he truly cared about my specific needs and put 100 % into making sure I was completely satisfied with my purchase. Charly has gained a loyal customer for sure! I highly recommend Charly at Port Chester, NY location. Thank you Charly
Charley was awesome he was very knowledgeable, friendly and worked with our budget. I highly recommend charley at Mattress Firm. We walked out happy with our purchase.
I shopped for a new mattress with Craig— he was fantastic! My experience was super quick and easy.
Craig at the Port Chester location is amazing. He listened thoughtfully to my preferences, educated me, and guided me to various options. When I visited on a second occasion, he continued to patiently listen to my concerns and help me make an informed decision. I couldn’t be happier with the service I received!
I bought a mattress several years ago from Mattress firm and it was just too hard. I came into the Port Chester store and discussed my issues with a sales associate named Charlie. He was great! He listened to my concerns and helped me pick out a mattress that was right for me snd my husband. He spent a lot of time helping me. He did not try to sell me the most expensive mattress in the store. I chose the Serta hybrid. The first night we got it home I had a better night sleep and I’ve been enjoying a good rest ever since. If you need a new mattress ask for Charlie. He is amazing!
Purchased mattresses for a house in Cape Cod from Charley at Mattress Firm in Portchester, NY. He was incredibly helpful with my selection and it was great to be able to try out the mattresses close to home but have them delivered 5 hours away from Mattress Firm’s local warehouse in Massachusetts. The delivery was also great!
Great service and will meet whatever budget you want. Excellent customer service and diligent service.
Charley, the Manger was amazing. He was extremely helpful and polite. We appreciated that he was quick and efficient. Asked us what we liked and took us right to what we were looking for without showing us the entire store. Great customer service.
It’s been a few weeks since our new adjustable bed & mattress was delivered, we’ve enjoyed great nights of sleep ever since. Want to thank Charley & the rest of the staff for a great experience from walking in the door until after the delivery men left with our old box spring & mattress. Highly recommend them to anyone looking for a new bed. Thanks again to all for such a positive experience
Charlie was AMAZING! He was very professional, answered all of our questions (& we had a lot lol!), very honest, and extremely knowledgeable in the Mattress industry. We left happy and excited with our purchase! 10/10 highly recommend!
We are very satisfied with our experience. Charlie was very helpful in helping us find the right bed for us. Great customer service. Would highly recommend.
My experience here was comfortable in every way. Charley lent exceptional assistance. Been sleeping on my new mattress for weeks. Game changer! Thank you Charley!!
Charlie was absolutely fantastic! We had a great experience. Professional, knowledgeable and overall friendly experience. Highly recommend!
Charley was very prompt. Honest. Courteous. Knew we were on a budget but didn’t want to cut the quality either. Customer service great! Just waiting on products to arrive now
The staff was wonderful, they were helpful and flexible to make sure my needs were met.
Charlie and Gregory are amazing at their jobs. I was full of questions, very overwhelmed from looking online at all the matresses and adjustable beds and Charlie took 2+ hours with me to explain everything and answer alll my questions, Gregory also helped with very good advice and questions for me that helped me determine what I wanted specifically. They are both amazing, amazing customer service, amazing experience, this is my second bed in matress firm for different house and I wont ever regret this investment. Go to this location if you want to get great advice and get out of there completely satisfied with your purchase because of the outstanding service. 100% recommended!
The manager of this store, Charlie, was the most knowledgeable mattress salesperson we ever met. We even visited the Port Chester store to get his valuable advice. I highly recommend Charlie for your mattress purchase!
Salesman Charley Ewert was very professional and such a pleasure to deal with. Made the process very easy and stress free!
Bought a mattress and a platform from the Port Chester location on 5/12/21. A young, well dressed gentleman, Nofel Abirou, greeted me very warmly as soon as I walked into store. I was super impressed with this 20 y/o mans clean cut/polished image and mannerisms. In addition to this, Nofel knew everything there was to know about all the bedding products he was selling to his customers, included prices, delivery terms, etc. Nofels knowledge of the products he was selling, instilled great confidence in me as a customer, and i walked out of his store knowing that i got the best possible deal on a real quality mattress. Great job !!
Charlie was beyond helpful with picking my new mattress. Courteous and professional.
Excellent service. Charlie listened well and showed me a good range of mattress alternatives. Good prices.
Charlie was amazing at showing us around and he knew exactly what we needed, although me and my husband wanted different things.
Very patient, knowledgeable and great prices.
So good experience, the seller Kelsie Pineda very kind and gave me the options that I needed. I got the perfect mattress!!!
Amazing customer service from the sales rep! 🤩🤩 she helped me fine everything I was looking for. Looking forward to doing future businesses with you guys. Thank you so much ☺️ 👍🏼
Very helpful sales rep gave us a great deal with a free box spring to seal the deal :)
Knowledge staff. Clean. No pressure to purchase. Easy experience.
Charley the manager was a huge help. I will be going to him for all my purchases in the future. Highly recommended!
Charles the manager was ver helpful and Knowledgeable... Our Experience was very good and I will have a nice mattress delivered by Monday.....
Charley was so helpful - informative, patient, and kind - in helping us select the perfect mattress! Definitely recommend this location, many options and great prices.
Mrs Kelsey is the best she helped me with love and care!!!! She deserves 👏 a big raise!! She IS A TRUE PERFECTEST!!!
Good good!!! Nice Nice perfec
I was very indecisive and unsure of which type of mattress and what size to purchase. Andres was very helpful with his patience and helping choose one that fit my price range and comfort.
Great service, detailed, and quick. Thanks Charlie!!
Was very satisfied with my experience. Very nice sales person who listened and gave me Exactly what I was looking for
The store located in 262 Boston Post Rd has a horrible sale associate. The first red flag was when I entered the store. associate by the name of Kelsi. She attempted to welcome me into the store while still on her personal phone. She also did not have a mask on which I had to tell her to put on before helping me. I continued to tell her that I already knew the kind of mattress I wanted which was a king size hybrid temper-pedic. She did not acknowledge my request. She was trying to convince me to purchase an outlet mattress. I am a hospital employee who has been dealing first hand with COVID. I am extremely precautious with my actions and my purchases. I understand that outlet mattresses are sanitized but I still do not feel comfortable buying that for my home. I did not expect her to have an extreme attitude when I asked for another sales associate. She stated she was the best associate that could help me but did not explain to me or offer me what I intended to buy. For that reason I left the store without buying anything. I will not purchase anything from this store. I am extremely unsatisfied and disappointed with the experience. She was disrespectful and inconsiderate of my request and what she was selling to sell to me.
Friendly, knowledgeable staff. Great selection. Fast delivery.
Charlie was very helpful and knowledgeable..
Great service, very helpful!
Orlando was very knowledgable and very helpful. Buying from him was a pleasant experience. Hes quick and efficient. Go to Mattress Firm and ask for Orlando.
I got the exact mattress I was looking for at a fair price!!!
Stephen was wonderful in helping my daughter buy her first mattress and when we needed additional information/forms filled out for the delivery to the building in New York, Jeffrey went above and beyond normal customer service to help us. So nice to go into a place with friendly and helpful service!
Excellent service and friendly sales staff. Pricing is very competitive. Local guy doing it right!! Bravo
This is my second time ever shopping for a mattress. Here in Port Chester, Andy was polite and knowledgeable. Most importantly he never pressured us to spend more than we budgeted -- just answered questions and made recommendations. We found a mattress we love and he quickly and efficiently set up delivery for exactly the date we wanted. Nothing but great things to say about customer service here. Thanks Andy!
What a great experience! Mark Brown truly has a talent when it comes to client service.
Excellent service!
Mick Khan was amazing. My wife and I were so unsure what type of mattress we wanted, whether we wanted to buy in a store, or even buy online. Mick Khan of the Portchester store made the decision so easy with his extensive knowledge of products and easy-going approach. Thank you Mick
Very helpful staff, great selection and the pricing is competitive. The salesman we met with provided a ton of great information and was not pushy. He was very accommodating.
Our experience at the Sleepys location in Port Chester was great. We got to lay on multiple beds and had all of our questions answered. We did not feel rushed at all and our salesman Mick was very knowledgeable. My wife and I felt very comfortable there and didnt feel pressured into buying a mattress right then and there. I would recommend Mick to anyone who was looking for a new bed.
Came in looking for a mattress that was decent and left with something that was alot better. Paid more but was able to get a great sale. Mick Khan is your guy when looking for a good mattress
Came in today to find a mattress for my Manhattan apartment. The store was very crowded but mattress professional Andy Perez made sure I was taken care of. He was extremely helpful and made sure I found the mattress of my dreams.
The sales representative was very helpful and patient and did all possible to help me to get credit so I could make the purchase.
Excellent service! Very knowledgeable and took time to explain all options.
I went into mattress firm today and was very very satisfied with corey martin today he help me with everything I needed and his attitude was great with his help today I will sleep very well on my new mattress thank you corey
Mick was extremely helpful in helping choose the mattress for recent back issues that have been having.
I went to portchester to see the sales ona mattress and came across Steven the sales person. I told Steven i was looking for a mattess within my prices range and he did. I am very happy with my purchase and with Steven for helping me.Great bed.Thanks.
Mick was grate with us in our visit at the store, would recommend to come in person.
Jason in port Chester store was very helpful and professional in Helping me find a quality mattressat a great price
Very helpful, great staff especially Jeff and Joel. Thanks! 😊
Jason very Nice and helpful. It was a pleasure to buy from the Portchester Store
The person who help me was very nice
The reason why is because I am in Sales Development and found this not to be a pushy..annoying experience
Sales guy will lie about delivery and they do not take the bed away unless you take a part real bad experience with there drivers not worth it
Excellent tending
I went to this store to buy a new mattress. I knew exactly what I wanted and I wasnt going to let anyone try to sell me anything else.The sales person who helped me was Kelsey. Kelsey was the most knowledgeable, professional and helpful sales person I have ever met. This was not my first time there. My wife and I, in the last 5 years we bought 4 mattresses, a bed, several pillows (we also furnished my mothers room). Weve always had good service, but Kelsey gives us GREAT service. She is the best sales person we have ever met, she was very helpful and did not make us feel rushed at all. Simply put, it is the best mattress company in Port Chester that is lucky to have it.