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Sally Beauty
324 Telegraph Rd, Pontiac, MI 48341, United States
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Sally Beauty
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Jo
Review №1

Had a great experiences here buying nail supplies for the first time. I was able to steal away one of the workers for a minute to have her teach me about all the different things i needed to do my nails! Thank you again!

Ja
Review №2

Jasmine spent a lot of time with me helping me figure out what I needed and impressed me with her knowledge of the store, and its products, and Brandi was very funny and kind. The employees at this location are top-notch! They are definitely trustworthy and friendly!

Da
Review №3

Very kind and professional service. I observed the young lady had good product knowledge.

Je
Review №4

Friendly, knowledgeable, and helpful staff. Will definitely return!

Re
Review №5

The staff here is very helpful and they had what we needed.

Wa
Review №6

I recently stopped into this location just to really browse. I wanted to find some new products for doing my mothers nails, but was really uncertain about which would be a good fit for doing at home acrylic. I was so pleased that upon entering the store I was greeted with a huge smile and a welcome by a store representative Amy. When I explained what I was in the market for she immediately made suggestions to me, covering a wide range of experience from novice to semi-pro. Me being a novice with the use of acrylic I chose the more basic set. Even though the store had other customers, she and the rest of the staff easily gave each of us attention while she still took the time to explain to me step by step how to accurately use the product, even giving me tips on how to make the process even easier based on her experiences with the product. I walked out happy and more knowledgeable, confident on my ability to use the product. Sadly the product itself, upon use was not what I was desiring in the end result and I decided to return it for the gel bases I am more familiar with. The next day I stopped in and again Amy greeted me as she did before. She apologized for the fact I didnt like the product and that it didnt meet my expectations. A point I would like to highlight was no fault of her own nor Sallys. She then quickly helped me find something I ended up liking much more, even searching out more color options in the stock room. I have since been back a third time to purchase more things. I know that some people may say that what Amy did was basic and bare minimum of what a store representative should do but I would like to highlight that in many stores customer service is now dead. However not at Sallys and not with Amy. Further I have never had anyone in a beauty store walk me through in detail as Amy did on how to use the products, not once but twice between the acrylics and the gel colors I choose. She and the rest of the staff are wonderful and honestly the price point at Sallys is pretty awesome in addition. Thank you again Amy!

Ka
Review №7

Always very helpful and they always have what I need.

No
Review №8

I just shopped at this location today..One of the staff was very helpful. She helped me find the products that I need and she was very nice. I Definitely will go back there soon.

Pa
Review №9

Staff was very helpful and courteous

Am
Review №10

In the past I have dreaded going to this location because the staff wasnt helpful, and a lot times rude. Last night when I was there, I was super impressed with all the new products. And Kyrsten & Jordan were both incredibly helpful, and even though I came in right before closing time they were so pleasant and patient. They didnt rush me, and helped me find exactly what I was looking for!

An
Review №11

The ladys were extremely helpful and friendly. Great prices .

Me
Review №12

Not a fan. The staff acted like I was bothering them to have any questions answered. And when it was time to check out, I was told it was my responsibility to find them. Seriously?! I could have walked out with so much merchandise, those idiots would have never known. If youre the kind of person that steals with no one caring, thats the place for you.

Va
Review №13

I went to get hair dye for my hair and one of the workers told me to get wella hair dye and proceeded to tell me EVERYTHING i needed to know but couldnt tell me i needed a developer to even use it and let me just leave and didnt say a word smh.

Ti
Review №14

Always friendly ppl love the one girl hair that blue is beautiful thx for the info ladies

ch
Review №15

Very helpful staff. Wide Variety of hair products for all hair types.The woman who worked there had alot of info for hair dye.She helped me find everything I needed and more (lol).I will definitely come again...!

Ma
Review №16

Small but has everything you need very nice and clean

Am
Review №17

Id give it zero stars if I could. I usually shop at Sallys and have had no problems until yesterday. I came in to get a few things and browse but the woman at the counter kept following me around as if I were going to start shoving things in my pockets. I didnt even bring my purse in with me, just my wallet and phone. At first she was just putting some things back in the aisle I was in so I didnt really pay attention until she kept straightening up everything right next to me - in whatever aisle I was in. Its a rather small store so I understand that it could have been a coincidence but even after other (non-black) customers came in, she still managed to ask me about three different times if I needed any help and kept standing right next to me. Usually I would attribute it to an employee being overly helpful but eventually it just becomes annoying and offensive. There isnt anything unique enough about Sallys to keep me shopping there so thats it.

Ta
Review №18

Half the staff are manipulative liars that love to bend and break and ignore any rules that they dont like. Drinking on the job? A okay with the manager Lori. Taking home damaged products? Absolutely fine with the old manager Amy. As long as its what they wanna do, the rules dont matter. Yet they dont get fired and other people do. They definitely like to play favorites at this district.

Te
Review №19

Rude staff !! Filthy front door! Yikes!

Ti
Review №20

Very helpful workers friendly as well thx

Sa
Review №21

Employees are very knowledgeable and very helpful. Theyve helped me figure out what I need for what Im going for on several occasions.

An
Review №22

They always have what Im looking for

py
Review №23

Pricey but a good store..

Ma
Review №24

Very good customer service

Ma
Review №25

Friendly staff. Good deals and good variety of goods.

Ja
Review №26

I have always loved their products and VIP prices!!!!

Ci
Review №27

I like the selection, the employees are knowledgeable and friendly

La
Review №28

Very helpful customer service

Da
Review №29

Very helpful staff

Go
Review №30

Great service

Information
14 Photos
30 Comments
4.3 Rating
  • Address:324 Telegraph Rd, Pontiac, MI 48341, United States
  • Site:https://sallybeauty.com/store-details/?showMap=true&horizontalView=true&lat=42.642947&long=-83.322865_utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 248-338-1313
Categories
  • Barber supply store
  • Beauty supply store
  • Cosmetics store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–6PM
  • Friday:11AM–5PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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