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Advance Auto Parts
85 S Telegraph Rd, Pontiac, MI 48341, United States
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Advance Auto Parts
Comments
De
Review β„–1

I spend so much money here because I work on cars I wish I had a sponsor deal πŸ˜„ great place great people.

Da
Review β„–2

I frequent this store regularly. Today, store employee Aaron (see photo of him I uploaded on this page) waited on an African American gentleman, Darrell, prior to waiting on me. Darrell, a very polite gentleman, did not have the neccessary info about the vehicle for Aaron to help him. While Darrell called his friend for more vehicle info, Aaron motioned for me to come up to the counter and said to me, I hope you at least know what color your car is. This was within earshot of Darrell. I am not a minority. If I had been Im sure Aaron wouldnt have made the jab at Darrell. I told Aaron to apologize to Darrell but he refused. As I write this review in the parking lot Darrell is in his car next to mine on the phone with Advance Auto Parts corporate headquarters. It will be interesting to see if Aaron still has a job. If he is there when I return I wont buy from Advance Auto Parts again.

Ja
Review β„–3

Very expensive than amazon, if you have time, I recommend you to use amazon delivery.

Ke
Review β„–4

There stock sucks went for hydraulic fluid only had gallon wanted a quart to fill my jack

ma
Review β„–5

Vary rude employee I have several commercial accounts and I would never considered using this location as a commercial store. Need to do some customer service training. I also inquired in the hardware that is optional when purchasing brakes and was told if is on the car still your all good. Hardware should be replaced each brake change to ensure smooth performance. Also 46.00 for the cheapest pads autozone sells them for 30.00.

Me
Review β„–6

Always helpful staff.

Ke
Review β„–7

Had to get a battery, we be going back for a starter and a serpentine belt and tensioner, have some work to do on my truck until I can find a good mechanic

R
Review β„–8

Good, friendly guys. Ask for Charlie, you cant go wrong. The staff is way cool.

Je
Review β„–9

Got the battery for my keyless remote no problem.

Do
Review β„–10

Fine quick service.

Fu
Review β„–11

They lost my package

Ex
Review β„–12

Great store and great prices

Mi
Review β„–13

Good prices, fast service and deliveries arrive early. My kind of place.

SO
Review β„–14

THEY WERE VERY HELPFUL

Ch
Review β„–15

They helped me replace my battery and were very busy! Thanks again guys!

Da
Review β„–16

Bad service

Bl
Review β„–17

They almost never have what I need so I just stopped going to any of there stores period. Its like they never keep stock of anything. Two stars.

Ma
Review β„–18

Very helpful associates with finding the parts that I need.

Sw
Review β„–19

Love this location the staff is always helpful and very knowledgeable! πŸ’œπŸ’œ

Ju
Review β„–20

The location is good its easy to pull in and out of with exits on to telegraph rd and m59 if you drive through the lot. I ordered parts online and picked them up in 30 min so they watch their orders. then when I left there I left a part on the counter so they called me to let me know. I would say the service was great

Ga
Review β„–21

Wonderful items to purchase for vehicle

ge
Review β„–22

Edit: TEMPORARY closing at 6 pm due to lack of adequate staff. Will resume 9 pm closing in future.Good place for parts. They dont have everything but they do have a lot. They can order some things. Be patient, some people are new. They are trying to get you the right part, despite what it might seem. Remember, they are not mechanics, they sell the parts. They dont usually do repairs of any kind.

Cl
Review β„–23

Great service i was n and out plus fix my problem.

St
Review β„–24

These guys are great. This particular store has got some great guys. Always helpful, youre willing to work with you.

Wa
Review β„–25

One of the workers helped me replace my windshield wiper.

Au
Review β„–26

Super helpful! Ive gone in a few times for different thing and they are helpful, dont mansplain, and offered good direction. Theyve cleared the code on my check engine like twice and helped me understand the basics of the code. Thankful for all their help!

Ke
Review β„–27

Wonderful customer service. Great man, George tried to change a bulb in my taillight. It was freezing cold out and he was having trouble, so he called a buddy to help me. Highly recommend this place.

Ha
Review β„–28

Friendly staff well stocked. Price about the same as other brick and mortar part stores. Deep discounts available through EBAY or Rock.

Me
Review β„–29

The best deal on after market parts when you shop online and pick up in the store

Te
Review β„–30

The best workers work at this location very friendly wish other locations had good workers like the pontiac store. 5 stars

Ve
Review β„–31

Quick, friendly, knowledgeable service.

RB
Review β„–32

Had what I wanted at a fair price. Counter lady talked me into joining their club.

Em
Review β„–33

Employee read code and told me that my airbags were malfunctioning and could blow at anytime, had me very worried for nothing. Checked with mechanic and was told they will not just blow that the default error setting is to disengage airbags. That being said airbags are extremely important and need to be fixed.

Ja
Review β„–34

Very helpful staff, there was a guy named James, he helped me to fix indicator bulb. He explained each and every step in detail, next time I can fix it myself.

To
Review β„–35

Very friendly staff. Helpful in all the ways they can and if they cant help you theyll let you know, no bs.

Da
Review β„–36

Good service helpful staff

St
Review β„–37

Always have at least 2 or 3 of everything in stock behind the counter & on the floor. :-)

Cr
Review β„–38

Really friendly, knowledgeable staff. Pretty much on par with other locations as far as stock and cleanliness.

Ju
Review β„–39

Great staff, great selection, parts, etc in stock.

Ra
Review β„–40

Yes I was very satisfied with the services and enjoyable experience with the services that was provided.

Bi
Review β„–41

Better than most of the competition. Manfield auto smashing everyones prices though

Sa
Review β„–42

Its the best auto parts stores I ever visited, peoples are awesome., I purchased car battery, its installation was free, great deal, associate person DJ who installed my battery is really thru knowledgeable person & helped me out in great manner gave me sufficient time to choose best things cheaper & great decisions, I m really impressed with his knowledge & help for other parts purchase & installed, best luck for buisiness

Ta
Review β„–43

Always have everything you need

Ro
Review β„–44

Knowledgeable employees great sense of humor very knowledgeable with Auto Parts my type of people

Eu
Review β„–45

Good deal on oil and filter

Sa
Review β„–46

Like the offer of help if you need it.

Pr
Review β„–47

Great store love the people here

G
Review β„–48

Quick helpful service. Please make sure your credit/debit card provider sends you text messages soon after you make a purchase. On two separate occasions, the first time I run the card it fails as if it doesnt send a request to the bank or card provider (as if they lose internet connectivity in the middle of the card transaction. And luckily I received texts about 1 minute after the first time, when it claims it fails, and Ill receive that text just as I would run my card the 2nd time.Then Id have to ask for a refund on the 2nd attempt and show them that my card was successfully charged twice.Otherwise youll have to come back at another time when you have a bank statement. So make sure you have text alerts on when you buy from here.

Ga
Review β„–49

Very helpful but never have my wipers I like

Mi
Review β„–50

I think under new management, better service as of late.

Ch
Review β„–51

Free tool rental, pleasant staff, usually competent, decent prices.

Ch
Review β„–52

They don’t restock products. Was told the item I needed would be in stock the next day and it wasn’t. Rude employees.

Mc
Review β„–53

Good place

Ch
Review β„–54

Good luck getting the right part ..ever

Do
Review β„–55

Guys in here were very helpful and considerate.

ir
Review β„–56

Very helpful employees.

Ca
Review β„–57

Great service, they carry AC Delco parts in stock.

Bi
Review β„–58

Good service from counter people. Broad selection youd expect from a parts store.

Ja
Review β„–59

Great staff and very helpful

Da
Review β„–60

Good service and is always stocked with product and knowledge.

Mi
Review β„–61

Just part of a conglomerate where they wage price wars against themselves to set high prices. Stores are crumbling piles of cheap knock off parts.

jo
Review β„–62

Good staff and knowledgeable. Always go back here.

ri
Review β„–63

Very helpful staff love the rewards points

Mr
Review β„–64

Staff was a little grumpy especially at 9:10 in the morning I still managed to get my parts from them which I had to order from I order from another store. Both employees were sitting in front of the building smoking. Sore is dark and dingy seeming as well.

Gr
Review β„–65

Replaced failing 6month old battery with no hassle within 20 mins out the door

Vi
Review β„–66

Great place to shop for auto parts

Br
Review β„–67

VERY Nice counter help

Jo
Review β„–68

Great place to get your parts

Ei
Review β„–69

Excellent customer service...

Da
Review β„–70

Called to ask if they had a part in stock, was told yes, drove 15 minutes to pick it up and they didnt actually have it.

Cl
Review β„–71

I have been there many times and I get what I need most of the time and it has most parts when I need them

Th
Review β„–72

Good service

Bi
Review β„–73

Good prompt service.

dj
Review β„–74

Great & quick service.

Bl
Review β„–75

James is the man

La
Review β„–76

Informative helpful place

Yo
Review β„–77

The salespersons are very kind.

L.
Review β„–78

Frendly, professional, helpful services

Ch
Review β„–79

Very helpful staff

We
Review β„–80

Deceit

On
Review β„–81

Very Knowledgeable staff

Me
Review β„–82

Good

Aa
Review β„–83

Friendly staff

Ji
Review β„–84

Amazing service

de
Review β„–85

Good service

Ja
Review β„–86

Very helpful

ii
Review β„–87

Very helpful

Ja
Review β„–88

Fast and friendly

Tr
Review β„–89

Good service

be
Review β„–90

Perfect store

ru
Review β„–91

Friendly employees

mi
Review β„–92

Helpful!

Ma
Review β„–93

Good service

ma
Review β„–94

Always helpful

Mi
Review β„–95

Ok

Er
Review β„–96

Veteran friendly

Du
Review β„–97

Rude

CH
Review β„–98

Professional

Information
19 Photos
98 Comments
4.2 Rating
  • Address:85 S Telegraph Rd, Pontiac, MI 48341, United States
  • Site:https://stores.advanceautoparts.com/mi/pontiac/85-s-telegraph-rd?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 248-858-4120
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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