This the best office Ive been so far from Claro PR. The safety measures and protocols are followed and you can see a person sanitizing the counters and other surfaces regularly and between customers. Also, the employees and even the manager/supervisor was very nice, knowledgeable and professional. If I ever have to visit a Claro office for any reason, this is the one to go. Thanks for your help!One more thing... You can usually find a good parking spot nearby the office in this Mall and theres security personnel in the area.

The staff was very professional, they helped me to resolve my situations, for covid 19 they were well prepared.

🤔

Horrible service.

Excelente atedimiendo por trabajadores

FatalI had to go three times to apply for the subsidy. I went on a Saturday and on Saturdays they dont work with that. Then I went on Wednesdays and neither did Wednesdays. What.punteria I have. Then I went on a Thursday, they wanted to give me an appointment. They could have done that the days I went. It bothered me and thats how they could attend to me.

No resuelven el problema y tienen a uno cansado de ir a la oficina

Muy amables,buen servicio, ayudan mucho

Friendly employees

If I could I would give them a minus one. Terrible customer service, terrible service period. You are better off going to any company.If I could, Id give them a minus one. Terrible customer service, terrible service period. It is better to go to any company.

Claro is the worst phone company, easy to get in impossible to get out, I am trying to cancel a contract and when you say the word cancellation, thats when youre nightmares start. they hang up on you, they leave you waiting for 40 minutes only to tell you they cant help you, one operator even went deaf when I said that word. they will make your life miserable when you try to cancel. Stay away Im not joking. Now I have to write a letter and it will take months before resolving my problem. I know this because it happened to me and my friend. Resulting in a few more payments before solving your problem. If I could give them a zero I would.The worst customer service EVER! These people are doing third world quality business in PR.Of course its the worst phone company, easy to get in, impossible to get out, Im trying to cancel a contract and when you say the word cancellation, thats when your nightmares begin. They hang up on you, they leave you waiting 40 minutes just to tell you that they cant help you, one operator even went deaf when I said that word. They will make your life miserable when you try to cancel. Stay away, Im not kidding. Now I have a letter to write and it will be months before my problem is resolved. I know because it happened to me and my friend. Resulting in a few more payments before your problem is resolved. If I could give them a zero, I would.Worst customer service EVER! These people are doing third world quality business in public relations.

If I could I would give them a minus one. Terrible customer service, terrible service period. You are better off going to any company. They about the same price but you wont have to deal with the worst customer service ever and Ive been around for a while. This is by far one of the worst companies ever.If I could, Id give them a minus one. Terrible customer service, terrible service period. It is better to go to any company. They are the same price, but you wont have to deal with the worst customer service and Ive been here for a while. This is by far one of the worst companies in history.

Using #CLARO is a very bad decision. I will never recommend using their service, it is the worst company with terrible customer service before using their services, they search the internet, look at their rating and the bad experiences their customers have.Claro is the worst phone company, easy to get in impossible to get out. Stay away Im not joking do not take my word just search the internet for customers reviews and rating. The worst customer service EVER! These people are doing third world quality business in PR.

It was a terrible experience. People were admitted by default, that is, some were assigned numbers and others were told that they would be called by name. I waited an hour and a half to be served since there were only 2 people serving customers. Some were going and others were coming. I arrived at 1:30 and they saw me almost at 3pm. I must say that the person who attended me did so with professionalism and a desire to solve. At the end of the day, I was not resolved as to what I was going to do. I will have to come back.

They have a person at the pay station to help.

Good food and cozy family atmosphere

I think that the executive eyes due to COVID19 were good for them, so they have an excuse to explain why they take so long. The internet service for the home said to be very bad, the same as in 2018. 2 stars because the customer service is not to blame

They work well and I have the Internet up to date at the Fishmonger!

The worst service I have ever received. The endless line and the unfriendly clerk. You cant talk to her. I had to request a manager who turned out the same or worse. Im going to another company soon

Terrible service waited more than an hour having like 5 employees without doing anything

Excellent service

Excellent service, they answer quickly and the offers are great

Very good, to claim you have to make an appointment, but you can pay.

Excellent service and the equipment they have available.

Everything went well and I was able to solve

Well

I think for the circumstances in which we are living. They are well organized and the treatment of the employees is friendly and professional. Honestly very different from previous experiences with Claro.

Due to the emergency, now it is by appointment and online they have to continue improving it is the main telephone number, many opinions

Very. Good.

Terrible service in person, online and by phone. Eager to end them

Very good deal

I havent had internet for more than 1 month and nobody does anything.

The treatment is very good.

It is difficult to access its facilities ... both personally and by phone, especially with the disabled. Besides, they are always right, they never lose.

Very kind and accurate in everything

Terrible organization in the middle of the covid19

Terrible service, cancel my internet service and I must deliver the modem but I cannot communicate because they tell me where I can deliver it, now the invoice has arrived and they are charging me $ 100.00 for not having delivered, I am calling the Ponce Mall store and they dont answer me, what a good service !!!!!!!! Will they think Im going to pay them?

Great service

Great service

Three hours waiting not to solve.

Of course it doesnt work

The attention is excellent!

Good experience.

I did not get what I wanted

Although the people who attend are respectful and try to help, their system is INEFFICIENT, I have been trying to get two accounts together for more than two months. One of them has reported that it has not been paid since it was created more than two months ago, the empiric of credit in transunion has already dropped 89 points. And that office CANNOT do something.I have been to that office 4 times because of the same problem.

Acceptable

It is my best company I recommend it to all its good service

I pay my bills in that place. Employees have A +.

They did not accept the universal service as in Patillas I had to use usps.

Clear telephony

Horrible

Excellent service

Excellent

You have plans at good prices

The best telephone company

Well

Slow Internet

Do not work