Typical Publix, good food, good prices,allways good service.
WORST CUSTOMER SERVICE EVER!!! DO NOT BUY FROM THEM. I placed my order online trusting the delivery dates provided. I later find out goods are delayed because I called the carrier not because anyone informed me. I spoke to a manager named David who is the most disrespectful, obnoxious, rude and ill mannered agent Ive ever dealt with in my life. He gave me an attitude and a snooty comments when I complained about the delivery delay. I reiterated that if someone had given me the heads up or provided the correct delivery date, I would have bought somewhere else. His reply, too bad, the order is on its way to you and if you want to return the order, you are liable for the freight back. He had the audacity to say, you got 2020 pricing, you shouldnt complain if you just get a week delay which is not a big deal, how dare him!. I ordered the furniture for a specific event!! He kept speaking over me, arguing that he was right. WOW, what a horrible experience. I will make it my mission to inform everyone I know, not to ever ever buy from this company.
This place only cares about your money and how much of it they can get. Bought a hot tub from them 2.5 years ago and they continually hyped the fact that their product is so well built, they keep a very small inventory of parts since they last so long without breaking. 2 year warranty on parts...the 2 speed motor (one of 2 motors) broke, outside of warranty period...$550 later my hot tub is back up and running and that is with ME picking up the motor AND installing it myself, because they wanted to charge me approximately another $150 to do those things.Horrible, horrible, horrible customer service. One exception...the service guy who answers the phone in that depth. is nice and helpful and was embarrased that they charged me so much $$ for the like-new pump!
Arrived right before closing time and we were greeted with such absolute delight and encouraged to take our time. They were so helpful and gave us a great deal. We had been looking around for some time, and took the chance and drove 30 minutes to come here, and we are so happy we did. Owner is sweet and welcoming. Very happy with our umbrella purchase and can’t wait to come back for something else!
The store has a welcoming and comfortable atmosphere, and people are always available to help you. They even followed-up on a call I had concerning my purchase!
Roy and Harvey were great to work with in our purchase of a new spa and pool heater. We had lots of questions about placement, electrical, running new water valves, etc and they answered all with ease to provide a full solution with a worry free experience. It it always a sign of good service when you can leave knowing everything is taken care of and feeling great about the purchase in general. Will definitely be back and highly recommend.
The only thing better than the table, chairs, storage box and loveseats was the service we got from Roy!! A total, all around, great experience from the moment we walked in the door to the delivery and set up (also delivered and set up by Roy). Can’t recommend this place enough! We will be back! 🙌🏼
Lot of nice patio furniture very unique and classy
Friendly staff very knowledgeable great selection. Very impressed Alex was a big help getting my pool chemistry in order... gave me guidance on what i needed and didnt want me spend money on things i didnt need
Marisa has gone above & beyond on multiple occasions to ensure a smooth process with everything from product selection to coordinating delivery. We work with numerous companies throughout Florida and the Caribbean & this company, in particular, sets the standard. I highly recommend Pool & Patio Depot (Pompano) if you’re looking for reliable products, information & support from a reputable company.
Roy at Pool and Patio Depot was excellent. Service was great, he is knowledgeable and on top of it. I highly recommend this company and Roy specifically.
We purchased a Jacuzzi J-345 Spa from Pool and Patio a year and a half ago. The owner, Alex, and the sales person, Marisa, were knowledgeable about the Spa products, and extremely helpful helping us determine the most suitable size for our family. They also encouraged us to consider a Salt Chlorinator system for our pool. The stores pool supply manager, Harvey, showed us various models and we recently bought a Hayward T-15 salt chlorinator system at a competitive price. We are happy not having to deal with chlorine products, among other benefits! Harvey is always available to answer questions about our Jacuzzi Spa (and Salt Chlorinator), and is one of the reasons we like dealing with this store. We are happy with the service and responsiveness we receive at this store.
5 Star for Pool and Patio Depot! Harvey McKenzie rocks.....what an experienced and professional representative. From the first phone call, verification of the part needed, directions and meeting me with a smile. Harvey was knowledgeable and helped with additional items. I will always return to Pool and Patio Depot where I received the best customer service ever. Thank you Harvey, my pool is back to normal, you were right on target. :)
Great experience! Was supposed to have it delivered yesterday but due to delays, was notified via phone and asked if we could wait till today’s day be set as priority. Everything came just as envisioned, within the new projected time frame and Carlos put it together quickly. Very friendly staff and affordable prices. Definitely recommend! Now we can finally enjoy our patio in comfort, thank you!
Awesome store and GREAT employees!! Adam and Harvey helped me with the purchase of an above ground pool. They were very knowledgeable about the products and made me feel comfortable and confident in what i was buying. Daniel and Hector delivered my pool today and the service was wonderful. They went over with me everything that was purchased and verified each box. This was my first time visiting and purchasing from this store and Ill definitely be back to check out the patio furniture!
We had an amazing purchase experience with Marisa. She was so professional, knowledgeable and an absolute pleasure to work with. She set us up with patio furniture that we are so thrilled to have at a very good price. Thank you very much, we will be back for more purchases and will seek out Marisa to assist us. The delivery experience with Carlos and Daniel was equally as good. They were very courteous, kind and thoughtful and were extremely respectful. Thank you all for your amazing service. We will be back. Steve and Heather
Love love love my outdoor furniture I got from here!!. They have a lot of designs that you don’t find anywhere else. After going to different places in south Florida I guess I saved the best for last. (Up north) I’m glad I did! They have a two story showroom with unique pieces. Staff were not pushy, they actually let you browse the entire place and then answer your questions with very knowledgeable information. Prices are great, delivery was fast. One day I’ll have a huge yard to get one of them amazing jacuzzis they sell. :) thank you!
Let me start by saying that we were not sure what to do in my new patio and new pool. My husband went the store located in lake worth and he came back so excited! We went three days later and John and Alex helped us. The service was amazing, the products they have in store are beautiful and John And Alex did an excellent job helping us decide on what to buy to make my new pool deck the way I wanted. Alex even had the patience to answer all of our questions about taking care of the pool too and explained every product we have heard about to maintain our pool!Knowledge 100%, service 100%Furniture was delivered by Carlos and Drew, and service was great too! They set up my patio furniture the way I asked them to. Both were on time, diligent with their deliver.I never write reviews but me and my husband being in sales for many years, have never found a store with such a great service like this one. I totally recommend it!Phil and Maruquel
I just received my new outdoor kitchen. I found the whole experience enlightening and professional. From the sale handled by Roy who gave me his personal cell phone to assure me that everything would be as promised and it was. The delivery guys also went above and beyond to make sure everything was perfect. They noticed the deck box didn’t match the chairs and said is that the color you ordered I said I didn’t think so. They ended up going to the truck and putting a new one together, which was the correct one. I can’t say enough how impressed I was with all of them. 👍
Great store and friendly employees. Always very helpful. Alex helped me purchase my Jacuzzi about 6 months ago and was fantastic as well as knowledgeable about his product. Today I also had a delivery of patio furniture from the store and it looks awesome. Rob was my salesman for the patio furniture and was friendly and very helpful. Great prices and quality. My delivery guys today were Hector and Daniel, also very friendly and personable. I highly recommend this store!
By far the best assortment of patio and pool furniture in south Florida. Marisa and the staff were an absolute pleasure to deal with. We found exactly what we were looking for and we look forward to future purchases. An exceptional overall experience!
The customer service is amazing, the patio selection on quality and prices can not be matched. A special thanks to Marisa, Ambar, and Harvey for taking the time for explaining every detail the store has to offer. Harvey’s knowledge about pools and their upkeep needs was so helpful and truly amazing. Thank you
Roy Roberts sold me the SPA. He was excellent. I will be recommending him to any of my friends that need a spa or patio furniture. Can t say enough good things about him. Thanks for having such a fine employee.
Had a good experience and got a great set at a reasonable price. Roy was very attentive when we walked into the store and our delivery guy Carlos was very friendly, courteous, and took his time explaining some things I had questions about. My wife and I will shop here again in the future.
Pool & patio depot had exceptional service ranging from product knowledge to customer service. From day 1 walking into the showroom my experience had been amazing. The company goes above and beyond to make sure satisfaction is met so your not leaving feeling like a number. They take the time to reach out to you but to make sure everything is going well with their products and to see if you have any questions. I personally decided after doing business with them from day 1, that I would not deal with anyone else regarding my pool and yard needs. Reliable, Genuine and professional.
From the very beginning we knew we were in good hands with our sales rep Alex who explained the products and helped us design the barstools to complement our new outdoor kitchen. We loved the fact that the chairs we selected were American made and we were able to pick the colors to match the kitchen. The delivery team of Drew and Carlos were very accommodating to my schedule as well as placed our new chairs exactly where I wanted them. We are so happy with everything that Pool and Patio Depot provided and look forward to our first party!
Amazing group of people. Helpful, patient. Extra kudos to Harvey!
This places is great, go see the warehouse supervisor Roy he is great. he made my shopping experience wonderful. Even when he had to run to the warehouse he made it back to make sure all the customers. Was having a great time. I would recommend shopping at pool and patio not only cause of there great Prices. But with employee like Roy working with you will never be disappointed. Thanks Martha
Roy was great to deal with in the store. Very helpful and took his time with us. Was shocked to receive our purchases via delivery hours after purchasing our furniture. Carlos and Drew delivered the furniture timely and put everything together. We had an amazing experience with Pool & Patio Depot. Thank you!
I needed some help with parts and chemicals. Harvey got me what I needed. Everything was right the first time. He spent time making sure all my questions were answered.
We went in to switch over to a saltwater system and Harvey was so pleasant to work with. He gave us all information and equipment we needed, and nothing we didn’t need, which is greatly appreciated. Next time you stop in, ask for Harvey! He’ll make sure you know there’s plenty of coffee available, too!! :)
Rob was very helpful while we choose a new patio set. He promised next day delivery and he delivered. The two young men who made the delivery were fantastic and very friendly. I love my new patio. Thanks
Amazing store with amazing service. Period.Alexander and his team were knowledgeable and friendly. My wife and I thought purchasing all of our patio furniture online was the best course of action until our visit to this store where we learned how little we actually knew about what we needed. Alex walked my wife through the pros and cons of different styles, different materials, and everything she needed to know to get what we needed. We are extremely happy with everything! Reasonable prices and a great financing option as well!
Great selection, very helpful and patient sales staff. Marisa Tozzi helped me pick out frame and fabric for my new patio furniture, and it turned out GREAT! I highly recommend this store and Marisas assistance.
Our condo association sent me to get bids on pool umbrellas. Saw 5 different stores and Angela and her colleagues provide the best selection and price on pool umbrellas. Custom umbrellas delivered early and in perfect condition. We will return for future pool needs
Martin and I Went to this store today. Harvey was excellent! He took the time to explain everything to me step-by-step. I would recommend this store to anyone who is looking to maintain their own pool at home.
Very helpful staff. Thanks guys!
Roy is really the man. Buying from him didn’t feel like a high pressured situation that I couldn’t get out of. He listened, cared about all my actual needs... not just trying to sell me the most expensive spa in the building. I’ve referred all my friends to him because I know they’ll be in great hands
Our experience buying our patio furniture at Pool and Patio Depot in Pompano Beach, Fl was excellent! Great variety of beautiful furniture and a wonderful sales lady by the name of Marissa! The guys that brought and assembled the furniture, Carlos and Hector were fabulous! Highly recommended!!
We purchased a patio set and an umbrella from your store on December 30th 2017, we were so impressed with the knowledge and level of excellent service we received from your salesperson by the name of Marisa. We had the delivery a week later by a gentleman by the name of Stanley and again we were very impressed with his level of service, while he installed our umbrella we had several questions and he also made some suggestions on the care for the umbrella that we greatly appreciated. Love your prices and Customer Service. I would recommend your store to friends and family
I had my furniture recently delivered by Carlos and Drew. I’m very happy with the product, that is the furniture itself, the service at the store, and the expedited delivery. Carlos and Drew: great job!!! Thank you for helping me arrange the different parts to make it look good....
Great product, great prices and help staff.
Adam Glanzman and team at Pool & Patio Depot provide exceptional customer service! They thoroughly back their products and go above and beyond to ensure the customer is satisfied! I highly recommend this store for all your spa needs!
Had excellent service immediately. I was looking for help with pool finishes for new ‘diamond brite’ and pool tile. I had excellent service from Harvey, who spent extra time making sure I had the product info I needed to make the best decision. I was very happy with the level of service and professionalism and would definitely recommend this location to friends.
We recently visited this store for the first time. What a fine selection of furniture! We purchased some chairs and a table here. These are the most comfortable furniture we have ever owned. We really want to recommend them.
I purchased a patio table and chairs yesterday and they were delivered today by Andrew. He was amazing, pleasant and courteous. He also delivered everything by himself. Ive had an awesome experience from the purchase to delivery with Pool and Patio Depot and highly recommend them!!!
We absolutely love our Jacuzzi! It arrived with a leak, but due to great customer service and repairs by Adam, everything is now fine. I definitely recommend Pool & Patio Depot. Furniture selection is amazing, too!
I lenjoyed working with Roy at Pool & Patio Pools. Hes the Best!!The delivery by Drew, and Daniel were polite and set up my Umbrellas, took time to explain the Features, and the whole experience is worth a Trip to see Roy and The Beautiful Store.
What can I say, from the day I bought my spa I have had a amazing experience. It is now 8 months later and everytime I walk in the door to test my water I am greeted by my name and treated as Family! Adam always takes care of me in a very friendly matter. I have also purchased patio furniture since the spa and that experience was also amazing! Keep up the great work!!!! What a team!
Went today no greeting. Woman at front desk wore no mask. Walked around no one offered to help or even asked if I needed help. Walked past desk before leaving to see if I would get a “can I help you with anything” and that never happened.
After significant research and quality comparisons Pool & Patio DEPOT earned our investment hands down! Alex and Roy worked with us from start to finish with no hard sales tactics or pressure! They made outfitting our backyard oasis a breeze!
We always have a pleasant experience at this store. Alex is great and always accommodating to our needs. Knowledgeable about his products as well. Will return over and over again for our outdoor living needs!!
What a phenomenal experience from start to finish!We visited the Lake Worth location first. Alexander and Michael were friendly and helpful, but not pushy. They greeted us, but let us look, and then offered suggestions. They literally rearranged furniture for us on the showroom floor so we could take pictures and get a feel of the space. We also visited the Pompano store. Marisa and her team were just as friendly and helpful.All three sales advisors were knowledgeable about the company and product. They all took pride in their job and had an appreciation for design. They had great suggestions that were practical and looked good.The quality and quantity of merchandise is exceptional and reasonably priced. You could have your pick of virtually any style with color options. That’s hard to find in the box stores, and you can actually feel the fabrics and see product in person.Carlos and Hector delivered the furniture and were dressed well and took their time to assemble and arrange the furniture. They were careful with everything and also were friendly.We are service-industry professionals by trade, so we greatly appreciate the hard work and time of other service professionals. Thanks for making our first time at Pool and Patio Depot so amazing! We love our new patio furniture!
Love the hot tub!!A very customer service company!!!Between Alex & Adam they made sure everything was just right. They followed up to see if we needed anything as well as to make sure we were enjoying the hot tub. Cant thank them enough.
Great place with amazing Service. Alex does everything he can to make sure all goes well. His service team is top notch and the response time is impeccable. I would recommend you to give them a shot!
Awful nonresponsive customer service when you need repairs.
We recently visited Porch & Patio Depot for the first time. What a fine selection of porch and patio furniture! (They also have a huge selection of hot tubs.) We purchased two chairs and a table, manufactured by Telescope. This has to be the most comfortable porch funiture we have ever owned. We really want to commend our salesperson, Gabino. He is an incredibly knowledgeable and personable young man. What really impressed us was the fact that he was low-key, and never used any type of pressure tactics to make the sale. In fact, all the employees with whom we interacted were all very friendly and made us feel at home. In fact, we just returned to purchase another piece of furniture. We highly recommend Pool & Patio Depot! We wouldnt shop anywhere else for porch or patio furniture!
The team at pool and spa depot is exceptional. From our first visit they have all been friendly and helpful. From the day we purchased our home they have helped us through pool repairs, equipment upgrades, and maintenance. They also provide the personal touch and remember us by name whenever we visit. Great Srore, great people, great business model.
While shopping for a pool vacuum we stopped at the Pool & Patio Depot, the showroom is great and full of options. Helpful staff with great customer service, Adam and Alex were able to answer all our questions and made great recommendation.Thank you
Great Experience - I have had the pleasure for working for the company for about a year and today is my last day. I work side by side with the owners and they treat all customers with professionalism and respect. It is a great company to work for and to shop.
Really nice folks to do business with. Adam in particular has always been willing and able to help and go the extra mile to help me take care of my home spa. Definitely recommend this business.
Carlos and Stanley constructed the gazebo smoothly and efficiently. They were courteous and answered all of my questions. Great team!! ...and a great gazebo!!
Customer service is key. I would like to thank Amber for the great service she provided my family and i . i would recommend all my parkland friends and family to your store. Again thank you for a great store visit. Best regard steve
The Jacuzzi brand is now owned by Apollo Management per Wikipedia and is NOT affiliated with the Jacuzzi family who founded the original Jacuzzi company in 1915 and made their pump products in the USA. The original Jacuzzi family owned company has not been in business since 1979 when they sold the business to corporate conglomerate Walter Kidde, Inc. The Jacuzzi name is a trademark now recently owned by Apollo. Apollo also owns Sundance Spas, Dimension One Spas and Thermospas all of which are assembled in the same manufacturing plant in Mexico which recently caught fire.Jacuzzi brand hot tubs are now assembled with LX Chinese pumps made in China by Guangdong LX Pump Company. Per online written Jacuzzi manufacturers warranty, the wood frame and jets are warranted for only 2 years from the original date of purchase, not 5 years as only verbally promised by some Jacuzzi retailers. Warranty is only as good as whats written in warranty documentation from the manufacturer.The highest quality and more expensive spas made by Apollo are their Sundance and Dimension One brands, not their Jacuzzi brand, as you will see when you compare pricing and warranty documentation.Again, dont be fooled, Jacuzzi is now just a trademarked name owned by another entity (Apollo) who assembles hot tubs in Mexico with the Jacuzzi logo, 2 year warranty and uses Chinese pumps.
The staff was very helpful but they have cheaper pool ladders at Walmart!!
Over 120 patio furniture sets and accessories. One of the largest above ground pool and Jacuzzi hot tub showrooms. Best shopping experience you will ever have!
Hands down best customer service I’ve ever received. Adam was an absolute professional and very knowledgeable in his craft. If you have a hot tub and ever need anything this is your man!
This is the second time I purchase outdoor furniture from this store. The first thing is that they have an extensive selection of outdoor furniture, umbrellas, pergolas, hot spas, planters, plants etc. two years ago I purchased a patio set cast aluminum which looks as new today two years later. Yesterday I bought another outdoor set for around the pool, an umbrella and two reclinables with the loveseat and coffee table. It took me over 5 hours to select, Marisa my sales rep was with me at all times, knowing that my indecision was causing her delays in future orders but she kept a smile at all times. I left the store and came back to change my order because I was not sure still. I thought she would kill me, instead she smiled and changed it again stating that she just wants me to be happy. Wow! thats what I call white gloves customer service. I will purchase from this store in a heart beat.
Employees friendly and knowledgeable..the mechandise is a little pricey..but the quality is there...clean..open and airy environment..
Good Afternoon back on 4/7/2018 I walk into poolandpatiodepot. I would like to say wow. you will love the selections of outdoor set and the pricing is hard to beat. but the one thing that stood out in my head was a Gentleman by the name of Roy Roberts he is a sales advisor. that he was helping my wife and I. I would like to say what great guy. even when he had another client he always made eye contact with us and if we need any help the answer was right there. I myself already have Telescope products at my house. but the way how Roy went over all the feature, and warranty was mind blowing. I recommend poolandpatiodepot for all your outdoor needs.
Picking out a new set for our rooftop deck. Big sale going on this month. Nancy, Jordain and Alex so pleasant and helpful. Incredible selection and great prices.
We bought a hot tub there back in Oct 2017. Really pleased with the tub itself and the service. Unfortunately the hot tub had a problem last week (heater died). They came out immediately and repaired it. Highly recommend them.
Ryan a consummate professional and the team at Pool Depot have always been informative and worked with me on pricing in the competitive market of pool supplies. Store has great selection of everything you need for your pool and patio.
Team Drew and Carlos was awesome with Assembling our patio sectional was done in less than 1hr.
Carlos did an awesome job delivering our new pool and set our new patio furniture
This is our place to go for anything for our pool and patio. Mike is very knowledgeable and helpful. They help us for everything, we bought already there a SPA, heater pump for the pool and a patio.This place is awesome!!
Great selection coupled with great Customer Service by the Store Manager and Adam the Parts and Chemicals Supervisor is just superior....thanks and keep up the good work
We got exceptional service from Adam at Pool and patio Depot so happy we did business !!
Buying a spa was quick and easy!!! I did have an issue with components. Spa basically wasnt get hot!!! But when made aware the service tech Adam Glanzman went above and beyond to fix my issue!!!!! And he did!!!! He came after hours to get the job done, which was much appreciated !!!!!!!!!!
Drew and Hector were awesome. Everything was delivered and installed perfectly.
Absolutely AMAZING! Marisa was FABULOUS and very knowledgeable and courteous!
Great place great prices. Harvey was awesome!
This is our go to place for anything for our pool and patio. Mike is very knowledgeable and helpful. This place is awesome!!
Your internet site promised to include kegerators in the outside kitchen, but after driving to your store (40mi) the rep said after verifying with his manager you don’t do that at all. Don’t mislead people.
Very Nice products for pools, patios and outdoor custom BBQS.
Quality service and good product
Great store with superior products and service particularly from Adam Glanzman.
Beautiful, they have everything for your backyard.. Jacuzzi..ect
Great shopping experience. Jacuzzi is a top notch product
Walked in looking for few pool toys for the kids. I was very impressed with the staff,very nice and helpful. I will be doing all my pool accessory shopping here.
CARLOS AND Hector very Nice et very good service
They helped me a lot... they were so nice and professional
Very clean, lots of pool and patio stuff
Great customer service and excellent selection of patio and pool supplies and accessories.
Great selection of Jacuzzi hot tubs and patio furniture. Staff was friendly and eager to help!
Nice furniture. How selection. Hot tubs, cabanas, patio furniture, fire pits, outdoor kitchen/grilling. Overpriced. Not many options for customization. Staff can be hard to find and unfriendly.
As a customer, They have a great customer service system especially if you are Canadian.. The owners them self will treat you like a royal king and queen. and you will get a pool and patio bag with a towel and a beach ball if you spend any amount of money with them but if you are african amercian or Hispanic you will have to spend $2000 or more only 1 time i seen the manager give 1 Hispanic a bag and the charge was over a $1000 they only do for their own kind... The sale advisors are very great at what they do, they treat everyone equally and with respect. The receptionist is very sweet and greet very customer and they go out their way to make sure you are well taking care of. The store over all i will rate a 4... the store is very neat and clean thanks to the ladies in the front desk, But just a bit expensive...Now as an employee, They are very unprofessional, as an employee there i heard one of managers (cat) make her racist commets about Hispanics, she judges a person by the cover in a quick second..they will use you till they dont need you no more.. I was hired about 3 weeks ago by Alex and Cat.. They are very straight forward with you but not 100% honest with you...Today i got fired because supposedly i was late everyday but this was my second time hearing about it since i was late on my 1st day 3 weeks ago.... As i look into Alex face i know he did not want to get rid of me because just yesterday he told me he understood that i was learning everything and it will take time.Unless he was just talking out the ass...Cat is a very jealous person or hater i would say. She finds every little wrong thing to complain about and makes Alex do all the talking to make him look like the bad person..alex biggest pet peev, he hates when he is talking and u are trying to talk over him and he will rudely let you know if you are . I got the job at pool and patio because one of the young ladies left, and i took over the position and i think she coming back so they had to find an excuse, I also know that raises is this month, and they might not be able to afford it because i was getting paid more then others that been working there longer then me.they waited for me to do my whole shift to fire me at the end, they coulda fired me by calling me and i could haved started a new job already and it a coincidence that today was suppose to be my day off.... good thing i have an interview today, at a better pay, god always has a back up, amen. If you have children and you have to leave earlier then 6pm and cant stay late, cat and alex will hold that against you, if you can not work weekends you are no good...you get 30 mins of lunch 2 weeks vacation in a year, no pto provided....as a customer they have very nice thing and friendly place to shop, but as an employee just dont recommend for you to work there because they are not fair...as a job i rate a 2, they treated me well, but they have big time flaws... they need to get thier company organized before hiring more people, because there is alot of miscommunication. Good luck if you are hired...