1st Class Humidors is a great company to do business with, as their customer service is the best I have dealt with for online purchasing. They are very kind and react very quickly to help. I received my humidor with the divider missing, but I called customer service, they were very apologetic, and had my divider at my door within a few days! The only reason I gave 4 stars instead of 5 is because I received my humidor with a missing part. The quality of the humidor is excellent! Quality made and has a very tight seal, which is great! Thank you Joyce and Linda for an awesome online experience, and for helping me so proficiently!

I had a great experience with customer service and support Joyce was very helpful in selling the product and making sure I was completely satisfied with my purchase. Couldnt as for a better sell representative... above all the the product is very nice... thank you Joyce for all that you do.....

I bought a three shelf humidor and I really like it its well-made. I purchase this particular humidor because it held 100 to 150 cigars. I was only able to get 50 in there. Very disappointed. When I spoke to them about it I was told it was designed for tiparillos what cigarillos. No one is going to bye a humidor like this otherwise its a very nice piece of equipment for my cigars. Be careful my friends be very careful when you order a humidor

I cannot recommend this company enough. I had ordered a cabinet humidor through them, but in transit it became damaged. Their customer service department worked with me to make sure that UPS, who damaged the package, picked up the unit on my schedule and delivered another promptly.In particular, Joyce, the person who worked directly with me, was so pleasant to work with that I have to make a special note of her help. In a day when customers usually wait for responses or talk to machines instead of real people, she really stands out as making my experiences with 1st Class Cigar Humidors one I will certainly be recommending to anyone in need of a tobacconist.

I ordered a display model humidor that was to have minor scratch and scuff marks. A lot more was damaged when it arrived. Unsure if damaged during shipment or item description was way off, customer service was very responsive and helpful, offering various options to correct the issue. The hygrometer was missing, so an upgraded replacement was sent immediately. I cant blame them for shipment damage (thats probably on UPS), but I can blame them for a missing part. Overall that gets you 4 stars. I would buy from 1st Class Humidors again, customer service was top notch, Joyce gets 5 stars.

I had a power issue in my home and it caused a problem with my Remington Humidor cabinet that I purchased from 1st Class Humidors 3 years ago. I contacted Joyce at 1st Class Humidors and she was a huge help in getting the issue resolved. She also got me in touch with their tech (Keith). He called me and we went over the issue and he was able to recommend the parts needed to fix the problem. Both Joyce and Keith were extremely helpful and professional during my interactions with them.

Received my new humidor unpacked and started to season it I closed the lid and the lid was warped. Called and talked to joyce she was very apologetic and had a new one on the way before I even boxed up the first one. Very kind and helpful and fast!

Joyce was great in assisting me with a few questions I had. She also got me the price it was listed at when I inquired about The Madison humidor. Great service cant wait to get my new humidor

I don’t normally submit reviews, but the experience with everyone at 1st Class Cigar Humidors has more than exceeded my expectations. If I could give them 10 stars I certainly would. I am refurbishing a cigar cooler and have been in contact with Joyce at 1st Class Cigar Humidors numerous times with various questions. She has been very polite and more than helpful in my quest to get my cooler up and running. In the few times she wasn’t able to answer my questions over the phone she would direct me to their technician and I would always receive an answer within a day. If you are looking for an exceptional experience on great products with fantastic people then 1st Class Cigar Humidors is your place.

The Genova Humidor and Service rep Becky.The humidor I ordered is absolutely beautiful and it looks far more expensive than it was, the construction is excellent an the finishing details are very good quality.I had one issue with my order which was a missing digital hygrometer, fortunately i emailed 1st class humidors and received a phone call from Becky immediately. She was the most pleasant and altogether helpful person i could have hoped to deal with. She assured me that the digital units were back ordered and she would get one out to me as soon as possible. over the following week or two i had multiple communications with Becky regarding its status and I received my digital unit as promised.Im happy to say my humidor is now seasoned, stocked and working very well.If I am to do business with 1st class humidors again it is truly because of Becky and her excellent service attitude that i would do so.

My fiancée ordered this beautiful humidor for my 65th birthday in April. I received it in late June and was a little wary as they chargedmy card in April. I ended up having many conversations with Joyce at this establishment who always had answers for me.... details like arrival into port, shipping info, etc.The humidor is amazing though One of the cedar shelves arrived with a corner broken. Joyce worked with me to get a “no questions asked” replacement.Great products and even better customer service!

Very happy with my new cigar cabinet. Very well constructed and holds humidity awesome! Beautiful investment.

I bought cabinet humidors since July 10 and I suppose to receive it between 5 to 7 business days after I pay like what it said on the website and I called to confirm my order and she told me they are out of stock and I have to wait to the mid of august, I called again on august 20 and she’s telling me my order is not ready and I have to wait to the mid of October and by the way it shows that the cabinet available on the website but they are out of stock so don’t waste your time and buy it, or you just gonna be waiting all the time for the order.

Weve had such a great experience with 1st Class Humidors! We had a small issue with the humidor we purchased and Joyce (Customer Service) was very responsive, and helped us to get a replacement. She followed through on all details and we just received the beautiful replacement in perfect condition. We will definitely be ordering more!

1st Class accidentally sent me the incorrect Humidor I ordered for my husbands birthday. Joyce was sincerely apologetic and immediately shipped the correct humidor out with two day shipping. There are not many businesses that go above and beyond to help and to please their customers. It is very much appreciated and we will continue to do business with them. These days customer service is a thing of the past, but 1st Class nailed it and then some.

Bought a high-end humidor from 1st Class, and it was first class. Nearly a year after the purchase, the sensor went bad. I contacted Joyce, and she was unfailingly patient and helpful, first putting me in touch with their technical expert - who was equally patient and helpful - then overnighting me a replacement sensor when it became clear that it had broken. They stand behind their product, and who could ask for more? Could not more highly recommended them.

Bought my first humidor from this company and I have to say it was a great experience. Everything from problem solving to the extremely helpful and friendly employees who promptly answered all my questions and stood by their products. I will definitely use them again in my new found hobby. Thank you again 1st Class Humidors.

Bought a humidor and waited the whole week to receive it and at the end off the week they call me to tell me they out off stuck they waisted my time waiting the whole week for it not professional

Joyce went above and beyond to help me with an issue I had with my humidor. From start to end the process and communication with them was outstanding. Stood behind their product 1000%.

Saw these guys get a poor review on the better business bureau and other places when searching for them online after I bought a humidor but before I received it. They most certainly do not deserve that.Product is more beautiful than the pictures. I purchased the Stanford I believe. I ordered it with the upgraded hygrometer and it did not come with it. There customer service reached out to me before I did them and asked me how everything was and when I mentioned it to them they shipped it out within 10 days no questions asked. These guys deserve 5s. Very happy and humidor holds humidity just fine!

I would like to thank Joyce for all the HELP with my order. She worked very hard to help me . She answered all of my e-mails promptly and took care of me with my order. She is awesome!! Thanks again and I will order from 1st Class Humidors again . You have a customer well satisfied

The Madison humidor is a high quality attractive cigar humidor. Holds ~ 60 cigars and also makes a great display case for your favorite cigars. Great value! The customer support from 1st Class Cigar Humidors is truly 1 st class.

The customer service at 1st Class Cigar Humidor was outstanding. They were professional, courteous and the prices are fair. 5 Stars hands down. Thank you

Ordered the Madison as a gift for my father, then it got delayed until the 30th but I was called and emailed as soon as they could. The representative, Joyce, was extremely helpful with letting me know and making sure I knew I could change my order if needed but I understand with everything going on things may not workout perfectly so patience is the key. Thank you Joyce! I will update the review with a picture of my fathers hand rolled gars in his new humidor.

My experience with 1st Class Humidors was excellent. Joyce was very helpful with my return and delivery of my new humidor. The prices are good. I will revisit 1st Class Humidors for my next humidor.

Great company, prompt response to emails and best prices anywhere! Joyce was great to work with, answered all my questions and let me know exactly when my items would ship. Shes definitely an asset to the company. Will do business with again!

I purchased a Clevelander Humidor and couldnt be happier. Ive had many humidors over the years, but nothing compares to this cool idor. The cigars stay at the right humidity AND the right temperature! I would highly recommend it. And as for 1st Class Cigar Humidors, they are truly 1st Class! Excellent company and excellent customer support. And if you are fortunate enough to get Joyce on the phone, you will really get to experience top notch customer service! Thanks for all your assistance, Joyce!!

I bought a humidor for my boyfriend for just being amazing! He loves it! Only downside is I know nothing about them so I didnt buy one that is electric....good news is I ordered the electric part and hes so happy!! And thank you Joyce for making my shipment come to the right address after I messed it up! Working with you has been the best experience!!

The humidor I ordered was beautiful and Joyce helped me fix an issue with my order. She was so kind and resolved my issue fast. In addition, she added in a free little gift for my patience. I definitely will order from here again!

Had a wonderful experience when ordering my Christmas gift for my husband! I saw the perfect gift “ The Clevelander Humidor” online and just what my husband ask for( of course at the last minute). JOYCE made it happen just like Santa’s helper all with a professional joyous spirit to assist with my order! We are awaiting the arrival ( 2 day shipping) praying for Christmas surprisesThank you 1st Class Humidors for great selections and personnel!

Joyce was nothing less then a pleasure to deal with. What started out to be an unfortunate situation with UPS turned into one of the most favorable buying experiences.Joyce not only ensured me that my order would arrive, but followed up promptly throughout the entire process. She is a valuable asset to 1st class. She provided nothing less then a Wold Class experience.I look forward to being a customer for many years to come.

I ordered a humidor for my boyfriend to be delivered by Christmas; however, by the time the engraving was done, the one I had chosen was no longer available. Joyce called and emailed me immediately and let me know so I could pick out another model. And she personally made sure it was expedited so I would have it in time. It arrived today in time to surprise my boyfriend for Christmas!! I absolutely love the one she recommended. It is absolutely gorgeous. He is going to love it too! I work in customer service and it really meant a lot to me for Joyce to go the extra mile for me! Thank you and Happy Holidays!Angela JamesProsper, Texas

This company has the best customer service by far! Had an issue with damaged shipment and Joyce took care of the problem right away! Would highly recommend, best prices as well.

Ive have sent numerous friends looking to get more into cigars to these guys for many reasons. You cant beat the price, and the CUSTOMER SERVICE goes above and beyond. During this Covid Crisis, I needed to make a return to them, but for obvious reasons, it wouldnt have been done in a timely manner. (I literally showed up to the post office with 10 packages that day to avoid going back and forward) Not only was Joyce and the team patient with me, I just felt like I was dealing with real people who understood. I wish more companies took this approach. And that was just this one incident. I have at least 3 more positive interactions: from when I first bought my humidor, my Fathers, or my Brother-in-Laws. First Class Humidors lives up to the name.

First, I was totally enamored with the traveling cigar box, loved it! Exactly what I expected! I’ve learned that controlling humidity in cigar cases/boxes is vitally important so my order included the recommended hygrometer. The hygrometer sent was not a match for the case I purchased. It was HUGE!! My first attempt at resolving the issue was a reply fromCustomer Service was, “Well, if you remove some of the backing where the cigars are stored it ought to fit! That was a Disappointment. Really? I informed my Customer Service rep and expressed my extreme displeasure at such a solution. Her next email offered that upon return of the Big Ben hygrometer, she would send me an appropriate replacement. I accepted that offer but explained I was not at home and didn’t have Big Ben with me and wouldn’t untilThe New Year. No problem, we’ll send the new one, return Big Ben when you get home. That’s when Customer Service regained my confidence. The appropriate hygrometer arrived at our vacation home in time for Thanksgiving and was a PERFECT fit! Because of Joyce, I am once again. a delighted customer. She deserves a promotion and a nice raise. Great recovery after a rocky start. Thank you Joyce!

Fantastic customer service - dealing with Joyce was a pleasure Throughout the sale and she went the extra mile to make sure I was happy. Thank you Joyce! The product is also great- good quality humidor and fast shipping - will be dealing with this company again soon!

Worked with Ulrick directly. Down to earth guy who was prompt in replying and easy to work with. item was packed with amazing care and all arrived in perfect condition. I feel I made a real connection there, which is always refreshing to know in the event you need help or follow up customer support.This was during the holiday season and they were very busy, but still kept communication high. Would highly recommend.David NY

It was great dealing with Joyce! She recognized that customer service is 1st and gave me IMMEDIATE responses with my emails and questions with regards to a humidor that I purchased which was delivered damaged! She shipped out a new replacement the same day as I contacted her with my problem! I also spoke with her on the phone and she was lovely to deal with! Thank you for making the “problem” that I had painless and quickly resolved! That’s how every company should deal with their customers!

Overall Im pleased with this humidor. Service was good from 1st Class too. Humidor came well packed and shipped promptly. I have a cigar oasis humidifier and most of my cigars are size 60x6 so I can really only fit about 100-125 in it with my humidifier. Still its a solid humidor at a good price. Im happy with it .

I ordered a Redford humidor for myself as a Christmas present. My work then told me I was being sent to Japan for 4 months. The sales woman Joyce said no problem and they held it for me. When I got my dates to fly home, I called and she sent it right out. She was so patient and friendly. Great customer service right there. Can’t recommend them and her enough.

My wife purchased the Spartacus Cabinet humidor for me as an early Fathers day present so it makes sense for me to post this with her e-mail account;). The price for the humidor could not be beat and trust me I did a lot of research. In addition, this humidor came with a free Oasis 3.0 humidifier to keep my cigars in perfect condition. For the purchase I worked with Joyce and she provided outstanding customer service and was a pleasure to work with. I could of had it delivered but I live close by so I picked it up with the wife. It has a rich mahogany color and fully lined with Spanish cedar with a lock and and an outlet access for the humidifier. I was able to consolidate four large humidors into this cabinet with plenty of space left over. If you are looking for a large selection of cigar accessories with great customer service then this is the place to go. Oh and ask for Joyce she was a pleasure to work with. Job Well DoneDMoralesGysgt USMC (ret)

Joyce was more than satisfactory in serving me. I’m glad I was able resolve my issue, and I Hope superiors take note of this review and treat her with the equitable treatment she deserves!

What a pleasure to work with a customer service rep who actually HELPS! Joyce was friendly, knowlegable and helpful. She did check with the warehouse & did get back to us as promised! Thank you Joyce! You are 1st class😊

Great humidor for the price! Holds proper humidity well, looks good and well made. I recommend the Oasis Plus 3.0 humidification unit for this humidor. A nice piece of furniture to add to any room. 1st Class Humidors is a very good company to work with - they have been great.

I don’t usually write reviews for companies here in Florida for my own obvious reasons. HOWEVER,,,,,, When I find a company that is exceptional, “ 1st Cass” and goes above and beyond to be cordial, professional and quite helpful, words must be heard! I have been to many cigar stores and factories and none of them were able to assist me as thoroughly as Ulrick and Ron did! Upon entering the store Ron greeted me and Ulrick spent time, as I looked for my perfect Humidor. I got an unbelievable deal on one gorgeous piece of art and not once did I feel like I was “being sold”. To make a long story short, Impressive to say the least! We three hit it off and besides becoming friends I will go nowhere else to get any of my future accessories!!!! Give ‘em a shot,,,,, you won’t be dissatisfied!!

I ordered and received a humidor, Milano, (very satisfied) but there was a problem with a jar missing its contents. I emailed and got a response from Joyce and the issue was promptly addressed. I am very happy with the product and especially with the prompt and courteous service. Nice company to do business with.

I am on my third Humidor. My latest 300 count Humidor purchased from 1st Class Humidors is absolutely fantastic! It looks great, shows very well, and does an excellent job maintaining humidity level. When my humidor arrived it was packaged inside of 3 boxes, wrapped, and foam padded. Their customer service is great and very helpful! I have already recommended them to a friend and would to anyone else in the future!

Joyce is amazing! She was so friendly and did an amazing job getting us the cigar cabinet we wanted. Great price for the unit.

I contacted 1st class because Id had a bad experience with another company. Holiday disaster. Joyce answered the phone and immediately went to work on finding a humidor that my husband would love, that was in stock and would at least be here close to Christmas. Thanks so much Joyce!

Just got the Lemans cabinet and couldnt be more happy! The unit itself is beautiful and the customer service was incredible. From ordering to shipping and receiving all around was an excellent experience. Highly recommend!

Hi Becky,I just wanted to drop you a quick note to say thank you. Online shopping is both convenient and cost-effective, but it comes with some associated risks for the consumer. The real test for exceptional customer service comes after the sale, especially when an issue presents itself.In my case, as you know, the humidor was destroyed in transit, arriving with shattered glass. I called, not knowing what to expect, but you immediately put my concerns at ease. You apologized for the inconvenience, said it would be replaced, suggested an option that typically ships safely, and then shipped it to me.I found you to be very knowledgeable about the products, friendly, and most importantly, focussed on making sure that I was happy with the resolution.Thanks again for a truly exceptional customer service experience.Sincerely,Joe CelestiniRetired CEO

Outstanding customer service! Ms. Joyce was a pleasure to work with and she processed my order in no time. Once the cabinet arrives I’ll provide an update.Thank you Ms. Joyce!

I requested some information on a humidor and JOYCE from customer service got back to me very quickly with exactly what I needed. I luv dealing with a company and people who actually care. Thank You!

Excellent customer service from Joyce. She is the best. Great communication. She took care of me immediately. All five stars for Joyce!!!!

Joyce provided exceptional customer service in helping me set up my humidor. I’m extremely happy with the overall quality of the humidor and customer service received from 1st Class Humidors.

Joyce was great to work with from start to finish. Very thorough, quick turnaround time. Highly recommend.

Two weeks ago, I purchased a humidor from 1st class humidor, it did not go well. It took a while to receive my order. I must say, I was very disappointed. Based on their ratings it should not have happened. Well, Donna the manager reached out to me and made itall right So thank you and will be ordering more from 1st class humidor.

I called the other day and spoke to Trina with a big problem regarding my ill-attempt at maintaining my beautiful humidor I purchased from one of their dealers. I explained my situation and -frankly - was expecting a sorry, but good luck response. Instead, Trina bent over backwards to look into my issue and come up with a solution. I couldnt be happier. What customer service!! Id recommend 1st Class Humidors to anyone wishing to make a quality purchase AND get the kind of customer service that has long disappeared from the general public.Thanks so much, Trina! You and your team are amazing!

I had an issue with shipping timeframes and I made a contact with the company through their contact us link. Becky not only responded to my email but she also reached out by phone to see how she could take care of me! She even followed up to make sure I got the items I needed in time. Definitely blessed to cross her path with my concern! She went well above and beyond what she could have gotten by with. Thanks Becky!

Joyce was very friendly and knowledgeable when it came to helping me decide what was required for my smoking habits, thank you so much and hope to speak to you again soon

I recently purchased a Cigar Humidor from 1st Class. Specifically, I ordered the Preston Ebony and I must say it is as described, it arrived timely, it is very elegant looking, holds the few cigars I have at the moment and I look forward to doing business with 1st Class in the future!

Poor product & even worse customer service. Product does not ship in 2 days like the website says. Dont waste your time or money on these people.

I received the humidor fast, great quality. Mine was damaged during shipping, and the customer service was awesome!!!!

Joyce was great to get my return processed and my new humidor out to me with little turn around time.

I came in a few days ago, absolutely amazing customer service from Becky and Robert I believe. They went above and beyond to address my needs, answer a few of my concerns and made my experience phenomenal! A huge thank you guys! I’ll be back for sure y’all have my business.However people I must warn you as this is the reason this review got 2 stars, there’s a lady there that seemed upset and even though she tried to be nice, somehow managed to have a disturbed face and was a little to heavy with the doors in the office (unprofessional), was rude to the lady helping me (like scolding her in front of me) again (super unprofessional.) To make matters worse she smelled of alcohol. In turn making me want to leave and so I did. To the Management or Ownership please make sure this doesn’t happen in front of other people maybe some more training needs to be applied to said employee or some type of assistance or counseling but drinking on the job and scolding a co-worker in front of customers come on?!

Had a wonderful ordering experience with this company. Will most def order again from them. The operator was very pleasant and knowledgeable and it was a delight to talk with him.

Joyce is the best customer service person and very knowledgeable . Joyce walked me through the issues to make sure I didnt miss something in the set up process . Joyce determined the the hygrometer was defective and is sending me a replacement.Good Job!

Well, Ill say that as a frequent shopper on line, including within the Cigar and Humidor space, I encounter different levels of sevice through both phone and email support, and on occasion via chat. I do not know the last name, but Joyce is a top-tier employee. Not only was she extermely responsive to my inquiry about products, but she was 100% awesome address an issue for a fan on a unit I purchased. Interaction was one time and one point, and even more impressive - she was focused on solving the problem. I told her she was a five star employee and I was impressed. Also, and this is a quote, I said I will now be a 1st Class Cigar Humidor customer going foward. When there are many players in this space, what more do you want from an interaction than customer loyatly? Joyce, you rock!

Afer a fee dealing with this company Joyce has Very good customer service and definitely helped me out! Thank you so much girl! My store will continue to shop with you for all our humidifing needs!

First Class Humidors threw me a little curveball on the recent purchase of a Redford humidor. It turns out that the control panel was upgraded and different than was expected. It took me about a day to warm up to it and Joyce from FCH was a joy to deal with. Not only did she get all of the details on what I received and why... in a very expeditious manner, but she is shipping out a box of samplers just because. I’m going to highly recommend the humidor and FCH. Do yourself a favor and ask for Joyce!

Service by Joyce was incredible really made it easy and friendly to deal with if I was your competition I would hire her i a heartbeat

What a pleasure to do business with people who really care about the customer. I couldnt be happier. Great company....great people.

Very nice company to do business with. Contacted Becky with a issue I was having and it was taken care of fast.They really stand behind the product. Thanks

Becky is fantastic! My humidor was backordered but she got it all straightened out in no time. The humidor that I got exceeded expectations. Top quality product.

Excellent Price & Customer Service. Will definitely purchase from again.

Horrible customer service. Like everyone else I should have checked previous experiences. Ordered two boxes of cigars for my Fathers Birthday. Paid for express shipping and even paid for express processing as they have that option. Next day I get the sorry email its not in stock. But no worries we didnt charge your card. Well its a pending authorization which holds the funds. I call customer service and she argues with me that it wasnt a charge. I am looking here at my bank account and I can tell you the funds are being held. Gave me the oh well nothing I can do call your bank. Funds to buy my father a gift now in limbo until the bank lets it go. Thanks 7th class humidor you will never see another order from me and out of the 12 Cigar groups I am in on Facebook I will make sure to let everyone know about my experience.

Joyce has been extremely helpful with my order!

Great service handled by Joyce. Changed the voltage from 110 to 220 for my part of the world.

Good products, fast shipping, customer service was excellent.

To have a good business you have to answer the phone!!!

Great customer service!!!!