user
Vista BMW Pompano Beach
744 N Federal Hwy, Pompano Beach, FL 33062, United States
Appearance
Vista BMW Pompano Beach
Comments
Ch
Review №1

I’ve always dreaded the process of car buying but that was until I walked into Vista BMW of Pompano. I landed here from having an awful experience at Vista Coconut Creek. My experience there completely turned me off from BMW as a brand but I’m so glad I came in contact with everyone at Pompano.I’ve leased four vehicles within the last 9 months including 2 X7s, a 530 and a 740. With every purchase, the experience has been amazing and gets better and better.My sales agent Devington listened to everything I wanted and always aimed to please. No matter how many questions I asked or calls I made, he was willing to answer and delivered everything I wanted. My experience then expanded to the General Manager Adriana who always treats me as if we have been friends for decades. She is honest, inviting, caring and a pit bull to get every deal done! Most recently, the X7 I wanted was not in their inventory and despite the current industry challenges, she made sure that truck got to Pompano and I left with it.For icing on the cake, Finance (Steve and Andy)Sal and Pedro all worked as a teamTo guarantee that I was a happy customer!There’s no place I will ever go to purchase a vehicle. I’m a BMW girl forever!Thank you to everyone at Vista Pompano for caring about your customers.Looking for a BMW call Devington and make sure you see Adriana-you won’t be disappointed

Na
Review №2

Car buying is never fun, especially in this current environment. However, the team at Vista BMW Pompano were truly wonderful from start to finish. Samson was amazing to work with, and really did everything he could to deliver what I wanted and he did.On top of that, there was a minor defect that needed to be repaired, which they committed to do. What they did not bargain for was the fact that after I took the car home, someone scraped my bumper in a parking lot. I was distraught… brand new car and someone scraped the paint. When I took it in for the minor defect they committed to repairing, I asked for help with the scraped paint and they didn’t even blink. Frank in the service department was so understanding and took care of me and the car immediately.The common denominator in this review…. the good people there, Samson, Frank and Sal - thank you! I could not be more grateful for the team at Vista BMW Pompano.

Jo
Review №3

Everyone was pretty nice and helpful UNTIL I ran into the used car manager he was loud rude and didn’t let us get a word in and told my cousin he was babbling. Amazing how one person can ruin you’re whole experience. Oh and in the end took the deal off the table after saying “I gave you the deal I’ll honor it” But I mean how much can you literally expect from a used car sales man. Anyways good dealership but avoid the used cars.

Jo
Review №4

Ive been leasing since 1998 and have dealt with so many dealerships over the years, most of which were your typical 3-4+ hour long game that so many of us go through when in a dealership. It makes what should be a happy day a major headache.But believe me when I say that the experience my wife and I had at Vista BMW Pompano has been the best experience, which is coming from someone who has gone through the car buying/leasing process many, many, many times.The staff at Vista BMW Pompano (this location specifically) including Pedro Acosta (Sales Manager) and Sam Benchannouf (Sales) made our car buying experience super smooth, efficient and enjoyable. I would absolutely recommend them for your next purchase or lease.

A.
Review №5

I want to give a special Thanks to Robert Harris for his OUTSTANDING CUSTOMER SERVICE!!! Robert is a fantastic person to deal with when buying a New BMW. Very helpful and informative. He help me pick out the right vehicle to fit my lifestyle. The overall customer service at Vista BMW Pompano Beach was Great. I will recommend this place to any family or friend whos looking for a new BMW. This business has a great reputation for a reason. Keep up the Good work! Btw I LOVE MY NEW 2022 X6 😃😄😍🥰

Ke
Review №6

Great experience with the purchase of the vehicle. I am a no non sense purchaser. Devington did a great job and I said it wanted it to be easy and it was. Thanks to Vista BMW for a great experience.

Bo
Review №7

I had an amazing experience today with all of the staff here. From the moment I walked in, they made me feel at ease. The process from start to finish was fairly quick and painless and I didn’t get the vibe you typically would at a dealership. Special shout out to Milson, super nice guy and he even helped me put my daughters car seat in my new car. I’m definitely a happy customer and would recommend this dealership to anyone who is looking!

St
Review №8

I have purchased two vehicles from here over the past year through Robert Harris and they both run beautifully and look great as described. I would recommend this place for anyone looking for luxury vehicles at a fair price. The customer service is also excellent.

Ro
Review №9

Thank you to Sal and the staff at Vista BMW Pompano. Started off a little rocky but Sal jumped in and honored the deal. Everyone stepped up and made the rest of the transaction smooth and painless. Robert Harris was a great salesman and got us out of the dealership with the car in under an hour.

Mi
Review №10

Dont ever bring your car there for service, and if you really have to make sure you take picture of your car from all angles. I brought my car there for service, and the car came back with rear bumper damage, a broken taillight, and a defective battery. My car was perfectly fine prior to dropping it off there. My car had a full inspection in August and was at the body shop two weeks ago so my car had no dents, scratches, or damages. The advisor, Eytan was rude and hung up the phone on me. They told me to call warranty to fix a problem that they created.

Sh
Review №11

I came to Vista BMW in Pompano Beach to find a new 330i for my father. The managers Pedro and Adriana made this a quick and pleasant experience. We worked out the numbers and I was able to get an incredible price that I truly feel can’t be beat. They then went the extra mile and had an exceptional product specialist Eugene deliver the vehicle to my fathers house all the way in Delray Beach. He then took the time to help my father learn all of the new features of the car which I know is not easy for an older man like my father to learn. I would recommend to everyone in the market to purchase to do so from Vista BMW. They treat you like family not just another customer!

Da
Review №12

I truly enjoy having my cars serviced at Vista BMW in Pompano Beach. Everyone in the Service Department has a positive attitude, is ready to assist me and usually more than one person does. I would highly recommend bringing your car to them. Their professionalism and customer service is only surpassed by their technical know-how.

Lu
Review №13

Jonathon was AMAZING! I have nothing but positive things to say about him! He always kept me updated with my vehicle and even when he was on vacation he gave me his personal number to contact to make sure everything was going smoothly. He was extremely kind and caring. Again I couldnt thank Jonathon enough!

Na
Review №14

I want to take this time to thank Robert Harris, Pedro Acosta and Paul Wright ( Pre-owned Director) for making this one of the most pleasurable car buying experience ever. The process was done quickly and everyone was very professional and answered all my questions. I would recommend everyone to buy a car here if they want the same experience.

Bi
Review №15

Thankful to the staff here at Vista BMW Pompano beach. My salesman worked with me and the manager Pedro Acosta was always prompt to attend to any of my concerns. I love my x5. Ill also be purchasing another car from here soon. :)

Jo
Review №16

I love VISTA BMW. My husband and I live in Miami and will drive to this location in Pompano, Fl as Vista has managed to over accommodate our requests and needs. Vista is all about making sure you leave in your dream car and going the extra mile to for an effortless process as well. Lenny is our go to guy!! Lenny went beyond what we initially asked for and my husband and I could not be happier. This is our second purchase with Vista and we both look forward to many years conducting business with them. If your really serious about purchasing or even leasing a new vehicle Lenny is your go to guy. We are beyond excited with our new purchase. Thank you LENNY!!!I have to mention Huntley who will be your BMW Genius!! Huntley is super patient and very accommodating with setting your vehicle around YOUR needs specifically. I love all of the safety features and digital set up. Thank you HUNTLEY!!!Super happy with VISTA!!! Def an experience worth sharing!!!

Jo
Review №17

Im very, very pleased with my new 430i convertible. This 2021 convertible with the brand new revamped front grill is a headturner. Samson is a very good salesperson and personable. Frank in service helpful and friendly. Huntley is VISTAs auto computer genius, very helpful as well. Andy in finance very helpful in getting my lease prepared. Negative: Im surprised BMW didnt engineer a simple remote start feature.Great coffee!!! I make up excuses to visit VISTA from time-to-time just for the coffee.

EL
Review №18

I ALMOST LOST MY LIFE or got seriously injured along with another driver, the second time I drove my BMW after Vista BMW claimed they did a full inspection and replaced my axles with new OEM parts.I went to Vista to have a FULL INSPECTION and to have my axles REPLACED. Over a week later, I finally received my car back. Their receipt said they did as I asked. My car felt a little off but I assumed it was because I hadnt driven it in a while.I was driving north on 441; Traffic was going below the speed limit, when my steering wheel suddenly snatched from my hand towards the left and made a very loud bang sound. The car on my left tried to get away from me and jumped onto the median then back into traffic! We both pulled safely pulled over since the other cars slowed down. There was a loud metal rattling sound until I came to a stop. After inspecting my car we could see the axle was completely broken. I contacted the Broward Sheriffs Office, (BSO) and they advised me to back to the dealership and if Vista gave me any problems, to contact BSO again and they would be able to take action.The next day, I went back to Vista and all the staff kept preventing me from speaking to the Director or General Manager. I called BSO to send an officer. When he arrived and I explained, he went in there and made their Director, Don Woody speak with me.They agreed to tow my vehicle and repair the axles again. I had to bother them to get a rental which they would pay for.The next day, they claimed the reason the axle broke was because both the engine mounts were COMPLETELY BROKEN. I asked them how when they completed a full inspection. When I asked to see the video of the repairs which they HAVE TO DO according to policy, they didnt have one. NO VIDEO of my car or its repair. But they did a video the second time.When I asked Don Woody for information to file a Formal Complaint, he would not give it to me, only his email. Then he tried to intimidate me by saying, We have a house full of lawyers.They finally returned my car with the axles allegedly repaired or replaced, but now my car smokes from the tailpipe and the engine light is on which it NEVER did before.Also, the oil is going to be tested by a lab to see if they committed an act of retribution.If you value your life stay away from these people.

Tr
Review №19

Martha, Sal and Paul at the US1 location are truly a pleasure to work with. I bought my car a week ago and I am very happy. I previously purchased BMWs from this dealership and have never had any issues with the staff or the service. I highly recommend them. I was in and out in 3 hours and didnt have to beg, borrow or steal to get a fair price. This is the way it is supposed to be. Thanks everyone!

Gi
Review №20

Frank and his service team were amazing! From the man at the service desk to Pauli in the shop, they helped me out in a pinch and saved the day for my family and I! I couldn’t thank them enough! They went above and beyond the call of duty fixing my old BMW convertible top! I would highly recommend their service!

K
Review №21

Extremely customer-centered mindset throughout this dealership. The follow-up to initial inquiries via email was very quick and helpful. The actual on-site experience was a very positive one - from dealing with the sales person, the sales manager, the business manager, and the technology expert to getting a fair deal on the car of our choice.

ga
Review №22

Special thanks to Devington Hamilton! Upon approaching the dealership to a simple inquiry about a car Devington pleasantly greeted my wife and I. He was courteous, professional, informative,attentive and knowledgeable. With us not ready to make a purchase that night, he made his point to continuously check on us. After a month of us deciding the best approach to get this car, he walked us throughout the entire process even staying four hours beyond the closing time to ensure we were completely satisfied. It has been a week and every day, simply to chat, making sure the BMW genius has reached out to us or questions about the vehicle. WOW what an exceptional service!!!I strongly recommend anyone looking to purchase a BMW Devington is the your person.

Lo
Review №23

I had the best experience at BMW! Huntley was the best ! He went above and beyond to help me get the perfect car for me! Everyone was very respectful and helpful. He taught me everything about my car and I just want to say thank you! Will buy a car here in the future !!

Em
Review №24

The service representative was very helpful and friendly. Very professional and knowledgeable. This is my second BMW vehicle purchase from VISTA BMW. I am very satisfied with there service.

Je
Review №25

Thanks to Frank Devarona for his honesty and professionalism in the service department. Keep up the good work.

Lo
Review №26

Sam was indeed a genius...and ever so patient. Extremely knowledgeable about all facets of the car’s advanced technology. He is a real asset. Delighted with his BMW service. I could never have properly operated this vehicle without his help!

Ch
Review №27

If I could give this place 0 stars, I would. Once the sale is made, they wipe there hands clean of you. No follow-up, terrible service. Purchased car on Saturday, wipers broke next day. No problem. When I had window tint scheduled the following week, they made my wife wait 3 hours before getting her car in. Unacceptable! Especially when you schedule a service! Called the dealership, they ask that I call back the next day. Lol! Who does that?? What kind of service is this?? Buy elsewhere! I promise you’ll have a better experience!

ma
Review №28

1)BWM service - Ok, you can wait for your car and you can ask for Ethan when you come in for service2) My dad - Mary I thought you said we can wait for our car. Ethan said we have to leave the car for the oil change. Ok dad, hold on keep me on the line I will put you on three way.3) Me- Hello service desk, may I speak to Ethan?4) Service desk - we don’t have anyone here name Ethan. Huh????5) My dad - Mary, I am standing in front of the service desk and I heard her say “ we have no one name Ethan.”6) my Dad- he just stepped outside with my car keys, about to drive awayWith my car.6) Me- Dad go outside give Ethan the phone.7) Mary - Hello Ethan.8)Ethan - hello yes, he has. To leave the car. I have to take the car.8) The service person on the phone- hello, hello, we don’t have anyone here name Ethan.My father requested his key 🔑 back from Ethan and left the lot.? Thank goodness 😅 what is happening? Know who you are handing your car key, take their picture, take a picture of your car and it parts. What is happening at this dealership? If the staff has no idea of who is walking around in their establishment wearing a BMW service jacket impersonating a service personnel? Who will service your vehicle? Very, very unprofessional. Thank goodness I recorded all that transpired. Please record all conversations, take pictures, have proof when you are dealing with shady establishments.

St
Review №29

Had an excellent experience with my new car purchase. Special thanks to my salesperson Eugene for his professionalism, knowledge & assistance.

Aa
Review №30

Great experience buying a car from Vista BMW Pompano Beach. Ask for Milson, he has been really respectful, professional and helpful. Highly recommend!

Ro
Review №31

Vista is a very professional car dealer. Unlike another BMW dealership visited, we were immediately approached upon walking through the door. We had made an appointment online, which was confirmed by phone a couple hours earlier by the VISTA staff.It was quickly established that Samson would assist us.Samson was very informative, and he was able to make our buying experience a very good one. He was very patient during this very long process, which was necessary to complete our purchase/lease.The personal service we received was exceptional, both by Samson and the rest of the staff in the dealership. A customer or potential customer is treated with the greatest care and attentiveness.In addition, Samson and other staff have quickly followed up for various appointments and attention.We look forward to working with the VISTA staff, and, we will not hesitate to refer friends or family to this dealership!

MC
Review №32

Excellent and reliable service at reasonable prices! My service advisor Rochelle was honest, knowledgeable and extremely helpful at helping me service my BMW 750li. I will definitely be going back for any of my service needs. Keep up the great work Rochelle!

Na
Review №33

I got a car from Ricardo on Friday and I can’t tell you how happy I was with his service! As soon as I walked through the door, he was attentive and asked all the right questions to get me into the right car. I’ve purchased a bmw from a prior dealership and I can say I will only use Vista BMW from now on! Best service through the whole dealership!

Be
Review №34

We drove all the way from Miami to get our daughter her first car. Robert was able to get us exactly what we wanted, quickly and efficiently. Most importantly he was honest and didn’t waste our time. The management staff, Pedro and Adriana were also very accommodating. I highly recommend Vista BMW.

Cl
Review №35

I had a wonderful experience at this dealership. They didn’t try to scam me, and they didn’t charge me fees that I wasn’t supposed to pay for. They were very nice and generous as well. William helped me a lot, and was able to test drive. I love the car. Also, I was speaking to Tyler and he was nice and answered all of my questions. I will definitely recommend this dealership, and William also got me setup with an insurance company for my car. The people there are very kind people

St
Review №36

Michael Fine handled my servicing and was terrific, great communication on required fixes and video updates.

Gi
Review №37

Great Customer Service & Sales Team. This is my third BMW I bought from this dealership. Thank You !! Giovanni

An
Review №38

I normally do not write reviews. I has an excellent buying experience at Vista BMW Pompano. My salesman Sampson was very professional and did everything to help make a deal with zero pressure. The GM Sal was also super professional really made the deal happen. I would high recommend buying your next BMW here.

Ma
Review №39

Michael is a top notch service provider. I’ve owned Porsche, Mercedes, McLaren and dealt with all levels of service reps. He’s as good as they come.

Lu
Review №40

Very long wait time, more than four hours to replace a pice of the tail light fora Mini, and 250 bucks. Their own video showed that it takes minutes to replace. Traveling to Pompano Beach, a tail light stopped working no signal, brake, hazard, anything. Registered, confirmed info and waited 15 minutes for the lady to come in and tell us she was going to have lunch. Incorrectly assumed she started the paperwork or asked someone else to take over; before going to lunch. That added one hour. When complained about the more of four hours wait time, she responded “you didn’t set an appointment”

Mi
Review №41

Cant wait to go to the car dealership said me never since my last experience 4 years ago. UNTIL NOW! Vista - when you are there you are like family. HUGE Thank you to the vista family, Adriana, Robin, Pedro, Eugene, Frank, Kevin and the BMW Genius Huntley! They welcomed Porsha and I and proceeded to worked as a team to help us into our NEW BMW! Eugene found my car and the team put the deal together, crunched the numbers and actually gave me the best deal at the start - NO Bait and Switch there! They are now my go to dealership for servicing and my next purchase! Highly recommend! 5 Stars! #VISTA BMW #BMW

Ro
Review №42

I could give a really good review to them. Good experience is something you expect when you are buying a $70k vehicle, specially a BMW. But I don’t think they believed I was there to seriously close a deal immediately and take the car home with me for my birthday. They kept saying that they didn’t have any availability for the vehicle I wanted. Nothing was really explained to me, I had to go outside to find something and sell it to me my self. I ended up with a 2021 BMW X5 M sport package REAR wheel drive without knowing it wasn’t a all wheel drive. (Never heard about a X5 SUV 2 wheel drive). That’s a really big Issue to me since I go to Massachusetts to visit my family and It is not safe on snow. It also has so much new technology and I don’t know how to use it. I’m so frustrated and I don’t recommend this dealer to my family and friends. I wish they could do something to fix this, but I don’t think they will care. 🤷🏻‍♂️

Co
Review №43

Would leave 0 stars if that was an option. We agreed to a deal in May, and now that my dad’s lease is up and he is ready to exchange cars, Sal is backing out of the agreed upon deal and trying to increase the price in a myriad of ways. He blamed BMW, but after speaking with BMW North America, they informed me this is 100% the dealership’s decision and they are shocked and disappointed to here that they would try to change the terms of agreement. After telling the dealership that BMW informed me they were lying, they agreed to change the deal back but decided they would now be adding tax, which they agreed to cover in the original agreement. Again, they blamed BMW, and after speaking with BMW, it was clear that they were LYING and just trying to scam more money out of our monthly payment. Horrible way to run a business.We then called BMW Braman and they immediately honored Vista’s deal that Sal reneged on. Would recommend avoiding Vista at all costs and bringing your business somewhere else where they will not try to nickle and dime you AFTER you’ve made an agreement.

St
Review №44

Vista Pompano BMW was great. Gave me a fantastic price on an X5 and the buying process was smooth. They also gave me a tutorial of all the features. My salesman James was wonderful to work with.Steve

Di
Review №45

Before going to Vista BMW I went to 3 dealerships ( Audi, Mercedes and BMW of Ft Lauderdale) to only find, Robert (salesman) Steve (Financial Management) and Huntley (IT Genius) oh and lets not forget the young girl with purple nails in the (Cashier dept. so sweet) All at VISTA Everyone from the time I walked in to the time I left with my new car YAY!!!, was exceptionally professional and on top of all my needs and questions. It was a true pleasure to work with all of them. I noticed how many customers would come in and were known by names, as well as customers like myself whom were being taken care of by others with the same courtesy and professionalism. Thank you all again fantastic welcoming experience. PS> Love my new BMW as much as I enjoyed the experience.

Ma
Review №46

I recently purchased a BMW X4 from Vista BMW Coconut Creek. Sam Assisi was the sales agent who assisted me through the process. Sam was an absolute pleasure to work with. Not only did he display great knowledge about the vehicle I was looking for, he went out of his way to make the process as smooth as possible for me. I had a lot of different things going on at the time and I was out of town for a majority of the process. However, Sam assured all the documents were prepared and all I had to do was come in to pick up the vehicle. I definitely recommend him if you are on the market for a vehicle.

Gr
Review №47

From Frank di Verona, in the service department, to Paulie, who actually worked on my car, Top Notch in every aspect. Everything explained in detail. All work was finished on on time and at a fair price. They did not try to add on a bunch of extras. I would never take my car any place else. These guys are the best.

Yv
Review №48

If i could rate this 10000000000000 stars I would. Worked with Robert and Andrew. Robert my sales rep was patient and worked with me. I told him my situation and he made it happen when I thought I was no longer going to be a BMW girl :( However its not too often people take ownership and do their best. Andrew in finance also made the magic happen. Its hard to find people who enjoy what they do and make it happen in your favor. When I needed someone to look out for me they did. The level of report, satisfaction and honestly is something that is hard to find. Would recommend and look forward to being a VISTA BMW Pompano Beach client for many years to come.

Do
Review №49

Always a pleasure when I take my vehicle for service. Frank goes above and beyond to assist me.

Ad
Review №50

Amazing! Quick, took care of me in every way and even dropped my car off at my house as I was too busy with work to step away. A++++++ in my book

Su
Review №51

Prompt and Professional Service for my 2021 X3M 1200mile Break-in. Loaner was provided and my car was washed and ready to go on time

Ju
Review №52

I recently have my best car buying experience. I was able to order a BMW X7 exactly as I wanted it. I shopped around all BMW dealers in South Florida and BMW of Pompano Beach gave me the best price. Pedro Acosta one of the managers negotiated the price with me over the internet and had everything ready exactly as we discussed ready for me with no surprises. First time ever that I didnt get any pressure to add unnecessary and expensive products in connection with financing the car. The only tracking using the BMWUSA site is great to see the production status. I would certainly recommend anybody to met Pedro and deal directly with him.

Za
Review №53

Great experience, no hassle, no games. Had me in and out in an hour.

D
Review №54

I was here towards the end of their working day admittedly but the service was terrible. Clearly had no interest in dealing with me at that time and no desire to sell. Incredible really. Also I don’t want to be rude but the person who dealt with me had HEAD LICE!! can you believe it? You could see them crawling in the long hair. Absolutely unbelievable. Does this place not care about the hygiene of its public facing staff?? 😩

Ro
Review №55

Great dealership! Sal the sales manager gave us a great price. We shopped 5 different dealership, but Vista beat them all. Samuel helped out a lot with getting to know all the features of the vehicle, and Martha was great at responding. Financial Manager was very helpful and knowledgeable. Highly recommend Vista to anyone who wants a great experience and knowledgeable staff.

Ma
Review №56

Dropped my car off at Vista BMW for a regular 15K service. Was greeted quickly and was planning to leave and come back. Eytan Klein my service advisor said service would take no more than 1 hour and 10 mins, so I decided to wait. Waiting area very comfortable, lots of social distancing, clean coffee bar, and a very nice gentlemen who was available to answer any questions any of us waiting had. Mr. Klein kept me informed and one minute before the time was up, Mr. Klein called me to his desk and I checked out. Car was clean and looked awesome! So glad I chose this location rather than the many other ones available to me. Thanks for making this service painless. See you soon.

Ro
Review №57

Best SERVICE ever! We are so grateful to have found Frank at Vista BMW to help service our car, hes on top of his game and always provides the best service. We are extremely happy customers!

Li
Review №58

This past weekend I had my first experience with Vista Bmw at Pompano Beach. I brought my car in for service and warranty work and I was beyond impressed with the customer service I received. I was given a loaner car, Which is some thing that I was not able to get at the other BMW dealership, and it was a beautiful brand new vehicle.Donna was exceptionally helpful during the process of getting the loaner car. Jonathan handled everything from the time I dropped off my car until the time I picked up my car updating me along the way. He definitely went above and beyond to make sure I was a satisfied customer. Bruno was the technician who took videos to inform me of issues with my car and he was excellent as well! My experience from start to finish was the best experience I’ve had with the car dealership ever. I felt like I was treated like a VIP even though it was my first time at this location. Everybody was friendly and helpful and I will definitely be coming back for service and to purchase my next vehicle.

Ja
Review №59

Just walked out with a great deal on a fabulous car. The process was SUPER easy, all thanks to Eugene! The test drive was super informative and only focused on the attributes of the car. No small talk, which was great, but still very friendly. Overall, it was a great experience and would definitely recommend the dealership when looking for a BMW.Update: Returned to dealership for their “encore presentation”, which shows you all the features of the car. It was incredible and will now get the full BMW experience! Thanks to Huntley, who was super friendly and patient, showed me the ropes with such ease!

Ol
Review №60

From start to finish, my experience there was amazing. Glad to say I have bought my first BMW from Vista! Thank you Omar for all of your help & being so kind.

Jo
Review №61

Vista BMW service did a great job for me. My car had a coolant leak and they quickly assisted in getting me a tow, then picked me up and brought me to the dealership, then sent me on my way in a very nice loaner car. The service advisor Johnathan Perez was available and communicative as repairs were being made. He then drove my car back to me so I wouldnt have to go to the dealership, after having the car detailed. 100% service-100% quality experience- 100% covered under warrantee.. no drama, thank you!

Ev
Review №62

Great experience purchasing our new VW. I have bought many vehicles over the years but this was hands down my best dealership experience. Billy was our consultant and was knowledgeable and easy to work with. Armando made the entire transition smooth. We left feeling like VIPs.

Al
Review №63

Milson the salesman was very professional and helpful. Mr. Bush the Sales Manager is a gentleman who keeps his office door open in case you need anything or have any questions. They delivered on what they promised and my overall experience was very positive. The only reason I dont give them five stars is because their Dealer Fees are substantially higher than other car dealers.

Fa
Review №64

Always excellent service from Frank DeVarona; professional, very knowledgeable and always a pleasure to deal with. Thank you!

Ma
Review №65

Vista BMW of Pompano Beach is simply superb!! All of the staff went beyond my expectations. I felt like I was handled with extreme care. BMW of Pompano Beach is extremely welcoming. You definitely will not feel like a number here. I particularly like that the dealership was a no pressure atmosphere. They give you information without constant calling and intrusive texts. In particularly, I give a special shout out to Omar Acosta, my client advisor. He made me feel like a close friend or family member during the car buying process. He educated me and gave me choices and was very patient as well. If you are interested in purchasing a BMW, I highly recommend that you to run without hesitation to BMW of Pompano Beach Today. Ask for Omar....he is the best!! And I love my 330i.

Be
Review №66

Dropped of car for service and Jonathan was our service advisor. Would definitely recommend!! Very friendly, great customer service and kept us informed about what was happening with our car. Been to both Vista locations and Jonathan goes above and beyond.

Jo
Review №67

I must Clearly, Honestly, and Proudly state Sammie Client Advisor, Michael Salvati Client Advisor and Abbas Haider, Finance Manager were/are SUPER!. Thanks to this team they work very diligently to get myself (credit challenged) financed. From the moment I contacted the dealership Thursday evening by phone. I went in Friday to test drive this beauty, within matter of a very few minutes the team had me financed w/ reasonable interest and payment.I felt comfortable thorough out the whole process. This team cater to my needs. Professional, polite NO PRESSURE to make the purchase. I will have to say, that this was the BEST car buying experience Ive ever had.I freely, gladly, willingly, honestly recommend Michael, Sammie, Abbas and Vista Motor of Pompano Beach to all. If you are in need/want a great car with fanstatic customer service. Visit this dealership and ask for these gentlemen.

Jo
Review №68

It’s a luxury now a days to be able to buy a car without pressure. With the shortage of inventory we are facing, they helped me find the car I wanted. Thank you!

Th
Review №69

My car has been in their shop for over two weeks after getting flooded. It sat in their parking lot for two entire days before they even brought it into the shop to diagnose it. Initially, they thought it just needed some new small parts that were water damaged, and then to do a compression test to check if the engine needed to be replaced, but they were confident that wouldnt be necessary. 10 days after that, they call to say the engine now does need to be replaced. This is after I tried to get updates several times.A weekend goes by and I call to check if my insurance approved the engine replacement and if itd been ordered, because they said it would take at least two more weeks to complete the work. For the second time, the person handling my service isnt working, and no one else at the service department can tell me whats going on with my car, except that it should be done by Friday and they were just waiting on a few parts. I asked how this could be since only a few days prior it needed an entirely new engine. He couldnt answer and transferred me to a voicemail, but no one returned my call. The next day, another person, the same issue.At this point, if I could pick up my car and drive it to another BMW dealership I would. Highly recommend you DO NOT get your vehicle serviced here.

Jo
Review №70

That Ricardo guy honestly gave me bad service and pushed me away because I wasn’t “ready to buy” lol I get it. Dealing with car salesmen when they don’t get a deal is like talking to a wall in the end result.

De
Review №71

Spoke with Frank DeVerona Several time over the phone about the issues with my car. Turn out to be nothing ! But dealing with Frank made it so easy. Nice guy and very informative! I have used this location years ago when I owned my other BMWs and was always happy with them . I will definitely be using Frank as my service advisor in the future!Super happy ! Thank u FrankDean L

Th
Review №72

Great service, Fast, theyll get you in and out. Love this place!

Pa
Review №73

I brought my M4 into Vista Pompano for a software issue related to the transmission. They not only fixed it, but also identified a small gasket leak and replaced it to avoid a bigger problem down the road. Great service and great experience. Highly recommended.

Ch
Review №74

Honestly, this was the easiest and quickest car buying experience of my life. I was buying from out of town and primarily worked with Robbie and Butch over email and over the phone. They were both very honest and straightforward. When I finally arrived at the dealership, everything was just as they said, I took a quick test drive and was leaving in my new vehicle within 40 minutes. Thank you for an unexpected, smooth buying process!

Sa
Review №75

This specific location has an unprofessional service advisor going by the name Jonathan. He tried telling me my car was out of warranty. I visited another dealership and they took care all of my problems thru the SAME FIRST 3 YEAR MANUFACTURE WARRANTY.

Ro
Review №76

Leonard my sales rep took excellent care of my vehicle transaction this past weekend. Traded in a vehicle for a very fair offer and sold me a new X5M with fast and efficient care. Huntley the Genius then walked through every detail of programming the car for me to my personal likings.. and pointed out all the things I was unaware the car was capable of. Highly recommend this dealership to anyone! Thank you Vista BMW of Pompano.

na
Review №77

I live in SC and was looking for a BMW and found Vista BMW. I have to say how wonderful this place is. Everyone is super friendly and helpful. Sam was exceptional and Julianna was just as great. The process was easy and painless. They made it easy for me. No pushy sales people. I couldnt be happier with their service and my new car! Every dealership should be like theirs. Thank you Vista! ♥️

Sa
Review №78

My family bought an X5 from Robert Harris . We had the best experience . Robert was knowledgable and patient throughout the entire process . No pressure and painless. Great buying experience .

Br
Review №79

I had a very positive experience working with Eugene in getting into the right X5 for my needs. Also, I really appreciated his professional and courteous deportment throughout the purchase process. He was always available to be helpful. Additionally, Huntley the BMW genius exceeded my expectations in how helpful and patient he was while teaching me the technology particulars of the car. He even came over to my place to make it more convenient for me. Now thats premiere customer service. Overall the dealership provided a seamless and customer focused approach worthy of the luxury brand they represent. Thank you.

Al
Review №80

If you want to pay for new rotors for $1900 and still keep your old ones, this is the place for you. And if you want nasty service to boot, come here! We have proof that they never changed them because they were never right from day one and had to take the car for brake service AGAIN. The third time we decided we should go somewhere else that would treat us like humans and found out. My last review about Vista was removed. I guess they only take the good reviews.

Av
Review №81

Stay away from this place. The sales people are very pushy and will get you in a deal you will most likely regret!!! Their customer service is horrible. Bunch of liars, unprofessionals. Front desk through finance manager and dealership manager. Taking the time to write this review since I was poorly treated, tricked into a deal and the their staff is just not good.

ma
Review №82

We purchased an SUV from Vista and are extremely happy with our salesmen Ricccardo we had some questions regarding some of the many options that came with so we returned today and the IT gentleman Sam was very patient and answered and solved all our questions.Thank You

An
Review №83

Had an amazing experience leasing this new BMW at Vista in Pompano!!! Jeffery was extremely helpful in finding the right vehicle for me. I would do business here again. Thanks everyone for the great service. Hats of to the the Sales manager Sal as well for getting me this terrific machine. Thanks again guys!!!

Ra
Review №84

Amazing service and care. What a pleasure it is when your car breaks and you have to take it to Vista Pompano. Rochelle was my service and it was amazing. If I would have known how easy it is for service with Vista BMW, I would have bought a BMW a long time ago.

Vi
Review №85

Just bought a auto, from BMW at Pompano Beach.I extremely surprised with the professionalism of the salesman,de name Robert Shojan and also the sales manager, Sal Bromberg.They, both very pleasant to deal with and I was very content to havesuch gentlemen taken care of my sale.There is a dealer that I must recommend to whom is interest toget an acquisition of an auto.

Jo
Review №86

Mr. Klein does great work. Best service agent.

Ru
Review №87

Had a great experience with Huntley “the genius”. He was the person responsible to teach me all the tech features of my new purchase (which are quite extensive by the way, BMW is literally ahead of the game). Very bright guy, patient and always polite, definitely an asset to Vista. Also, their post-sales experience it’s absolutely phenomenal. Martha Harris called me multiple times (even in her day off!!) to make sure everything was going smoothly with the new car. Highly recommended.

Ma
Review №88

From the moment I walked through the doors the team at Vista BMW made me feel welcomed. I was greeted by the GSM and immediately put at ease with their warm, friendly demeanor. I was treated like a valued customer and they made certain to respect my time. They were very attentive and made the right recommendations to suit my budget and my needs. I will definitely be buying all my future vehicles from Vista and will refer all my friends, family and colleagues to them as well.This was by far my best car buying experience to date. Thank you Pompano Vista. Special thanks to Adriana, Robin and Lenny.

Gi
Review №89

Frank in charge of the Mechanical Department and he is exceptional to work with. Very friendly, honest and they even do a video they send you afterwards from the mechanic that actually worked on my car which was impressive to see a mechanic actually doing the work instead of faking it like so many mechanics. This dealership is very reliable. I do think the ladies that work at the front desk and the cashier when you check out could stand to be a lot friendlier and more helpful as they should take their cues from Frank who is welcoming and kind.

As
Review №90

Very family oriented! As I walked in to the dealership I felt welcomed by the ENTIRE staff my sales consultant Kimberly was the BEST: straight forward, honest, and to the point ... the only way to be in my opinion! Sal and Donna were both very easy and a joy to work with, I never felt pressured. If you are looking to buy or lease a vehicle you can NOT go wrong with these guys ..Kimberly definitely being my favorite! Mr.Huntley the BMW genius is great as well he gave me all the knowledge I needed to work my new gadgets in my new car. Great experience all around!!! Thanks Guys!

Wi
Review №91

I have bought a lot of cars in my day... sad but true. It’s kinda a thing... so when I say I had the best car buying experience... I mean it. Carolina not only listened to what I wanted but got me exactly what wanted. Trust me these things don’t happen normally. I am very happy with my new car and for the first time EVER no buyers remorse! She let me think about it and then come back and get the vehicle. I recommend this team and I recommend Carolina... she will take exceptional care of you! Thank you Pompano BMW!!

Co
Review №92

I had an excellant experience leasing a new M340i from VIsta.Lenny the salesman was extraordinarily helpful in securing the best deal for me, in very short order . He helped to ensure that the deal was done - even though there we some complications given that we had just moved from out of state - and had paperwork issues.Huntley Sawyers, the BMW genius, provided amazing customer service - making sure that everything was 100% with my introduction to, and personalizion of our new car.We would highly recommend him and the VIsta Team

Sa
Review №93

Excellent service and very happy with this dealership! By far the best BMW dealer anywhere in South Florida. I drive farther just to come to Vista BMW in Pompano Beach!

Tr
Review №94

I had a great experience with Robert at Vista BMW. I was on a tight schedule to get to the dealership, and Robert had the car waiting out front for me right when I got there. Later that day I was driving home in my new car. It was pleasant and stress-free working with Robert from start to finish. They take great care of people at Vista BMW, and have earned a lifetime customer!

Jo
Review №95

The service department is very good.Jonathan is an excellent service advisor.Always very responsive and takes the time to answer all questions in a way that the customer understandsAlways feel confident in the work they do and trust them to tell me honestly what the car needs to keep it in good shape. Thank you !

Ro
Review №96

I made an emergency stop for maintenance after pulling off I-95 during afternoon rush hour. Just happened to be two miles away from the dealership. Im not a customer of this dealership but Service Advisor Eytan Klein took my car right into the shop at 4:30 PM and took care of, what happened to be, a minor top off of coolant. I cant thank him enough for his kindness and generosity and professionalism!

Da
Review №97

I am visiting Pompano Beach from Maryland and had a serious problem with my 2019 X3. A rock punctured my radiator and the A/C was not working. Frank Devarona was outstanding in his support to me in working with State Farm (which was uncooperative) in trying to get compensatory payment for the damage and in repairing my car. My entire week long experience with Vista -- check-in, loaner car, contact with Frank, and check out was more than satisfactory. I recommend their Service Department.

An
Review №98

Do not use the service department!!!They are nice to your face then for something as simple as a oil change and a brake light bulb replacement I got a call saying my Tiguan had a $1600 oil leak. I went to go pick up my car on a sat afternoon and they closed 1/2 hr early and locked my truck up until Monday. No call from the friendly service guy this time. Picked up on Monday morn never did anyone or my service guy chat with me about my oil leak or why they closed and kept my car all weekend. Or to say the least why they didn’t put in brake light bulb like I was scheduled. I guess they were so worried about my oil leak they forgot.I took my car immediately to Gunther vw left it with the service manager all day, after going over it with a fine tooth comb NO OIL LEAK WAS FOUND! Btw I have 30.000 miles on my very well maintained truck . I have dealt with Vista on and off since the late 80’s, I have bought several bmw’s and vw’s every time I get stung! No more Gunther is the most honest and easiest dealership I have ever dealt with !

ma
Review №99

If i can give this place zero stars, i would. called service to request price for tire TPMS programming to car for my 4 new TPMSs they told me $400 per tire. $1600 total.....crazy that a local tire store did it for $75. this place is a complete scam. the job took 20 minutes. that means these mechanics get $4800 per hour, ridiculous

Gr
Review №100

I recently visited Vista BMW Pompano. What luck that Robert Harris saw me and stepped over to help me. We hit it off immediately, he showed me what i wanted to see, was not pushy or crowding me and after a while, when i was ready provided pricing to enable me to purchase a new X3. Thank you to Robert for being a great client advisor. To Adriana for stepping over to meet me and having a sense of humor and to the Finance Manager for making the check out experience quick and relatively painless. Highly recommend Vista BMW Pompano and Robert Harris if looking for a new or used vehicle.

Information
80 Photos
100 Comments
4.2 Rating
  • Address:744 N Federal Hwy, Pompano Beach, FL 33062, United States
  • Site:https://vistabmwpompano.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 954-840-8108
Categories
  • BMW dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:11AM–5PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
From the business
  • Identifies as women-led:Yes
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations