Ive had an ongoing issues with the way my steering wheel lifts up when I exit my car. I believed the steering column was NOT going up or the steering wheel was not going up enough compared to other Lincoln models that Ive driven.I wrote Mike my service advisor and explained my thoughts, well after this last visit, it now goes further upward which makes getting out of your car much easier. No one was able to fix this issue, Mike read what I wrote him, and passed my suggestion onto the technician who worked on my car. After 3-years, I can finally get out of my car comfortably .... THANKS.

Google was incorrect for Sales they were open on Sunday. And I am so happy I called to check because buying a car during the week is impossible. Beautiful dealership and great sales person. I usually wouldn’t want to recommend a dealership to anyone but this was the exception!Thank you to all the staff that has renewed my faith in the car buying experience!

Joe with the body shop handled my vehicle from a fender bender. Amazing the customer service Joe and his colleagues provide as soon as you walk in their door asking if youd like water coffee, or tea. They also worked closely with Enterprise car rentals right across the street. The entire experience was flawless.

I had an emergency issue with tire losing air fast and was able to bring car in immediately to have serviced. due to afternoon hours I had to have a rental car until the next afternoon which was fine. Jason Llerena was very helpful and considerate

Mike was outstanding. He listen to what I had to say and gave me the best option. Mike had always provided me with excellent service. He is very courteous and professional. I only want to deal with Mike because I know I can trust him whenever I have an issue with my vehicle. Mike is “SECOND TO NONE”!!

Well the experience at Pompano Lincoln is very pleasant and quick rerspsonce regarding getting my vehicle serviced

I have used your service department for years and have no complaints. Mike Akel was very helpful and kept me informed. Disappointed I havent been able to use the Lincoln Concierge services, was definitely a factor in my choice to purchase the Corsair.

Mike did a fantastic job taking care of my Navigator. I sent him a text after I picked up the car in the evening to ask a question thinking he would look at his text in the morning. Couldn’t believe it he text me back at night answering my question. I amazing service.

Basic service on our vehicles should be made by appointments. That way no one would have to wait for 5 cars ahead of them. No basic service should take more than an hour! including a car wash unless you clean the inside,And no appointment should take more than a 5 min phone call. Not a 3 day phone tag.Being courteous with excuses is only being polite–– not professional.

First class service. Jason was very nice and kept me informed. I loved the towing and delivery service. Keep up the good work!!!

I can’t say enough about Jose Rivera. I walked into Pompano Lincoln and asked to see a preowned vehicle, Jose worked with me from the point of go. He allowed me to test drive and once I returned, we completed the paperwork and now I’m walking out the door and driving off the lot with my MKC. Jose made sure that I was well taken care of. Jose and the finance guy Andy worked together and got me financed and out the door. The overall atmosphere of Pompano Lincoln was beautiful..Thank you so much Jose Rivera, God Bless You!!!!

Brought vehicle in for a recall. Mike had set up the appointment, got my vehicle in right away and was done an hour later. Overall a very simple process thanks to my service advisor Mike Akel.

Mike is one of the BEST customer service. Lincoln at Pompano, makes you feel like your are the Best of the Best. He was on my side to help resolve and take care of what was needed. I love my Lincoln.

My Service Technician, Mathew went above and beyond to make my experience very positive. There was an unforeseen problem with the service being done, resulting in a 40min repair job turning into an all job. Mathew was very involved with the service team, kept me up to date with what was going on, provided me with a loaner, and gave me an extra service for free to make up for what had happened. 5 star service from him!!!!

My experience of buying my first Lincoln was very pleasant, stress less and Jerry made it very fun and enjoyable. I am enjoying my new 2021 Lincoln Nautilus and I am so glad I made the purchase.

Let me tell you something: Michael Akel and his team are the real DEAL.The entire team has always done a great job.I am amazed by the video technician who lets you know about your car.Thank you again

Excellent service from salesman ( Michael goch ) to business ( Randi Greene ). keep it up. very happy with the car.

Jason was super helpful in getting me set up with the vehicle maintenance and the rental car I needed.

Michael Goch was very professional and responsive. He took a great deal of time with me teaching me all of the new features on my new car. Definitely recommend working with him on your new car!

Jerry McCray is the ultimate professional. Hes very knowledgeable and trustworthy.

Mike Akel in the service department went above and beyond to make my experience better than I expected.He exceeded my expectations in every way.Mike is a great asset to your company.

Nice dealership but service is over price

Loved the video of tech going over my car.First time receiving ….amazing!!

I was kept informed by Jason of what was going on with my car. I paid for service over the phone. When I got home from work my car was already delivered home. Simplicity at its best!

Mr. Brian Jewell halped me with the purchase of my lease car.As I am a v ery senior citizen, and did not have all information needed. He was able toguide me through the purchase smoothly. Thank you so much Mr Jwwell.

I have been trying to make an appointment with the service dept. for 2 months just for an oil change. All I get is a voice mail and I leave messages and never get a return call. I am so disgusted with this entire ordeal, I will never do business with this dealership nor will I ever buy another Lincoln product.

Everything from sales to service was great, out of there way to do the right thing!

I had a great service rep name Mike he did an awesome job got me in and got me out under 30 45 minutes. Superb service

Ive been going here since 1998 and the service is always excellent. Recommend. Service people are super friendly and care about getting you in and out. Theyre always busy, which tells you something!*Update*The staff here are amazing. They have become friends and greet me by name when I arrive. The service has been wonderful over the 22 year period Ive been bringing my car there. The only downside to Pompano Lincoln is their chronic understaffing. I think it is hard to find people who want to work, but it has always seemed to be a problem here.

My appointment didnt get logged properly, but Matt made me feel very comfortable anyway and took excellent care of me. I love the delivery aspect and will use the valet service form now on. Thanks!

Jeff knows us pretty well and knows what we like and dont like. We didnt have to waste time on things we had no interest in. The whole experience was pleasant and painless. We have recommended Pompano Ford in the past and will continue to do so in the future.Happy new Year and good luck to all! Andy & Fran

I have to express that I believe your dealership is more professional and customer friendly in comparison to other Lincoln dealers. I have other ones closer to me but prefer to go to your location due to the excellent service. I truly appreciate the way I am treated by all of your staff. Amy is great. She has been my service agent a few times now and she is wonderful. Thank you.

WOW! Friendly and efficient. I received a video reviewing my car, tires and brakes. I was told of the slight misalignment and asked if I would like that work performed. And of course I did. Matt also offered to deliver my car to my office once he found out I would not be waiting at the dealership for the car to be serviced. Nice touch and much appreciated.

Mike Akel is amazing. There was some confusion regarding the cost of my service and he went out of his way to take care of me.

Once made, the service experience was good. However, using the service contact numbers on the website (1-888) was a waste as no one ever picked up, just went to recording and when a message was left, no one called back even the next day.

Car was towed in & they did a very good job explaining everything & fixed it . Loved the video they send going over the inspection

Good experience will return impressed with video of service performed on my vehicle

It was excellent. Mike was very helpful. Only problem was no loaner or rental car. That was hard....

Mike always does his utmost to see that my service experience is quick and easy! Much appreciated!

Mike Goucher was fantastic as always.This is our third vehicle purchase with Mike.Total upfront, honest, and very knowledgeable on the vehicle we purchased.5 Stars

Michael Voll made the entire process seamless; overall, a very trouble free experience.

Ease of scheduling for vehicle to be serviced across x2 days while immediately offering red cap concierge to initiate the process. Pompano Lincoln (William Raymond and Matthew Voll) understands the needs of myself as a customer and they both accommodated with tenacity, to suit my every need/request/question, with ease. Matt was astute in maintaining contact with myself throughout the entirety of the service and upon completion took the time to thoroughly explain the maintenance and services completed. Furthermore, he also communicated respectfully to/from myself (customer); which is rare to find in any business. Both Mr. Raymond and Mr. Voll made the experience comfortable, smooth, and exhibited integrity in their services while they kept to their word. I will be back to Pompano Lincoln for all services on my vehicle and be sure to send any potential customers to Holman Auto (Pompano). Thank you for the smooth process and accountability. It is truly appreciated. I also enjoyed the loaner (commensurate to my vehicle) via red cap which arrived on time, per the time I requested.

Mike does a great job. I was in and out in 30 minutes.

I love the way my car was detailed and and customer service from each representative truly was a pleasure

Recall was one of my reasons to service the car for the back up camera. It was not fixed as I am having the same issue.

Jay was a great sales man and an asset to your dealership

Everything was great. Very professional yet a friendly atmosphere that made me feel that my concerns and time were important. Great follow-up to keep me informed of the progress being made and the estimated time of completion.

Mike Akel, Service Advisor was great. Very personable and kept me informed of what was happening while I waited. I have gone to him in the past and will continue when I need service.

Micheal was awesome...answered his phone every time or returned the call within minutes. Great service

The Town Car was my fathers car. I wanted the car to be checked out before I drove the car first up to Virginia and then up to NY so that I can bury my father. Not only was the car not checked out but then the car was accelerating. A friend of the family brought the car back to your dealership the Tuesday after my father passed and the next thing I know, I get a bill for $560 for fluids that Mike said that the car needed as the acceleration problem was not addressed. I called your dealership repeatedly to address my concerns and no one returned my calls. Originally Mike quoted me the works price page price and I agreed to that. On my way home after my fathers funeral, Mike called me and I pulled off of the Delaware Expressway to pay the $560. Mike also told me that in order to address my acceleration concern, it would have cost me another diagnostic fee. I refused because I felt completely taken advantage of, especially in my emotional state after burying my father.My father was a customer of your dealership from.the time that he moved down to Coconut Creek from Long Island and referred many people to buy automobiles from your dealership as Charlie was his salesman. One of those people was myself as I bought a 2009 MKZ from Charlie back in 2010. As I have aged and as my friends have aged, many of us are now moving down to your area and I will tell them about the service that your dealership has recently provided me and if the acceleration problem is not taken care of as to my satisfaction, rest assured that I will tell my friend to NOT go to your dealership for their next automobile purchase.Bruce Kaserman

Amy Barrueco came right to my car, checked me in and I felt feeling comfortable that everything would be handled smoothly - which it was.. I was informed about a recall which I said I would do at another time. I decided a day later that I would go ahead and have the recall work done. I called in my request. Amy said it would be taken care of. They called me when the car was ready. It was all done perfectly.

My service rep, Matt Voll, was extremely polite and accommodating. Your shop was very busy and although I had an appointment, the wait time would have been longer than I was anticipating being there. He quickly suggested and arranged for a ride home for me which made it easier to go about my day and return for the vehicle later. I also noticed that any other employees that I encountered all said hello as they passed by me, which is nice.

Good very personal service. A bit difficult the last day finding out if my car would be ready on time.

Laura was truly wonderful to work with. I told her she gave me the best car experience i have ever had at a dealership! She could not have been more friendly and helpful, she made it all easy and enjoyable. I wasn’t happy to have a $400 bill from enter life because that seemed insanely high for a rental that I wasn’t supposed to paying for, but besides that it was fantastic. I haven’t taken the time to call enterprise and find out why it’s so high so if someone wants to ask about that for me, that would be great, but no worries cause I’ll find some time next week to get to the bottom of it.

Brian Jewell has once again lived up to his name. This man is an absolute treasure. He exudes class, which infuses itself into the vehicle that you drive away in. He is honest, straight-forward and not the least bit pushy. He lets the car sell itself, which only enhances the Lincoln Brand. He should be considered by Lincoln Headquarters as a trainer for sales personnel. Brian is the personification of what a selective luxury brand should represent.

Your staff was very friendly and helpful. The experience was wonderful from start to finish. Thank you, Thank you..

We walked into the lot and were greeted in a very friendly manner. There was never any pressure. The staff went above and beyond to meet every one of our expectations. I have never been so impressed as I was with this experience!!!!

I honestly will only come to this particular Lincoln dealership because the service is absolutely first class every single time. The courtesy, efficiency and kindness that is shown that this facility is always much appreciated. The service staff are always helpful and I had the opportunity to be serviced by Matthew who did a phenomenal job and consistently remained in contact with me throughout the process. Thank you Pompano Lincoln so very much!

Jolano (sales) was rude, obnoxious and difficult to work with. Clearly, he’s inexperienced and lacks the slightest bit of finesse required to deal with customers. I was prepared to purchase a vehicle - full cash, but he was so difficult that I walked out. I see other reviews about this dealership, so I’m not surprised someone like him works there. The whole place had a bad vibe. Stay away!

The service experience was very good. It was efficient and well-documented. Payment was easy and online, and the vehicle was washed and vacuumed inside.

Took a minute but they got their act together and made a fair deal for all concerned.

Michael Akel always provides stellar service and is an asset to Pompano Lincoln 🙂

I am a Canadian who owns a condo in Pompano Beach. In a normal year I come down for up to 5 months. Use your company to service my car during those periods.

Called for two days, left two messages for MARK, was never called back for Service appt. On the second MATTHEW called me back, and ll was GREAT! My Car was returned in great condition, sparkling clean and shiny. Mark was a pleasure to deal with, very professional and polite..

Matt the service advisor is an excellent employee he went out of his way to take care of me and did a real good job.

I leased my vehicle here and it was the best leasing experience I had ever had. For maintenance, I used the Pickup and Delivery Service. Both drivers were on time and friendly as well as professional. The service team followed up every step of the way and I received a video showing the vehicle and informing me about all of the work that was completed. Overall, it was a very easy and professional experience. I will be using Holman again. Lincoln for life.

I had an issue with my truck and was informed of the procedure to evaluate and notify me.

My car had brake problems but also my headlamp light appears every time I start my car which they ignored and didnt even check

Prompt, courteous and quite fairly priced. Loved it!

Another great experience having my car in for scheduled maintenance.Jason Llerena, my service rep, was amazing. He walked me through everything that was going to be done and the way he presented the info made you really feel that you were special and was going to do everything he could to make the service experience memorable - and he did.Mike Akel in service couldnt make my experience any better. Definitely top notch, and so easy to work with.Just had my car serviced 5/2021 and you really cant much better than Mike Akel at Pompano Lincoln or the 5 star+ service his team delivers - so glad I have a Lincoln and from Pompano Lincoln. Wouldnt trust my car with anyone else -

MATTHEW, WAS GREAT AND GOT THE SERVICE DONE AS PROMISED.

Phone calls for days, app is horrible.I made the appt for Lincoln in Pompano and it came up as Holman Honda in Fort LauderdaleNot one returned call after hours on the phone.Absolutely horrible phone service.Lincoln should be ashamed.I gave up a Mercedes for Lincoln reputation, wrong on my part.

We felt we got a good deal on a nice vehicle.

Amy is great.I call ahead and she makes it happen.Always pleased

Stay away from this dealer, they just want to take advantage of you. I had brought in my truck to get some wire harness replaced and I asked for a estimate. They told me that I had to pay a diagnostic fee, but I already knew what the issue was and explained what needed to be fixed in detail; to top it off, the woman that was helping me was rude and awful about it. They couldn’t give me a estimate unless I paid the diagnostic fee. I called the manager and left a voice mail to discuss what had happen and he never got back to me. I went to ford on margate they gave me a estimate and got it fixed. Their customer service was great. Stay away from this dealer, half of these reviews about their “good service” are fake.

My car is less than a month old. I was told I would have premium customer care. This car has been there twice now. Just picked it up and now it has to back in for the 3rd time for the similar problem. If it wasn’t for Mark the service manager I would have had to wait two weeks to bring my car in because you do not have enough loaner cars. This is my very first Lincoln. I did not lease I purchases this 80k veichle. Which is plagued with problems. I have owned genesis cars for the last ten years and never experienced these type of problems or such a low level level of service for a car in this price range. Even when you call this supposedly upper class service center you can’t get anyone on the phone. If it wasn’t for Mark this car would still be there. I would not buy another Lincoln based on this level of service. And if I need to go back again for the fourth time i will have no choice but to get rid of it. Between the quality of this car and your service department of would not purchase another Lincoln.I am not one to do surveys but you asked.Alex Caccavale

I have always had good experiences at Pompano Ford/Lincoln. Mike Akel in the past and Amy Barr on this visit, have personalized the experience each time. This time my car was picked up, I was contacted at each step 1) how the car looked and what did it need done and the cost. I had the unexpected cost of a new tire, however, by having a familiar-dedicated service rep. I have trusted them and I haven’t been disappointed. Work was done, car was washed and I received a text saying my car was being delivered. Invoice and payment were done by email. Very convenient.

On time pick up and delivery. Informed of necessary changes.

My MKX needed a new battery..Mike fit me in so I could get to work on time! He is Awesome!! So nice, Professional, Proficient, and a great person! Give him a BIG RAISE! Hes the Best!

The vehicle defect goes back years. There was never a clean and clear definition of the problem. I had the Lincoln in for planned and unplanned visits. Work was done under warranty on multiple occasions put never fixed. The warranty expired and I thought the work being ineffective would allow me to get service. I could not get an estimate of cost and eventually contacted Lincoln Concierges and spoke with a Supervisor and she authorized $2500 for the extended service. I spoke with Mark Franklin and since a real expert was out of town the car was delivery upon the techs return.. Still concerned that the issue has been defined and absolutely FIXED. For refence - this issue surfaced about 5 month after I took delivery - I don not park under trees or even use the sun roof. The real caused if undetermined. The Lincoln Concierges was the real Customer Advocate Here... My thoughts about the Corsair is on Hold..

Mike came out when I pulled on to the lot at 4 PM on Sunday and ask if he could help me. I wanted to look at the MKX I saw on line and he got keys, we for a test ride on the spot. I came in on Monday morning and we made the deal. By far the easiest car deal I have eve made!Thank You

Gary Turner was great. He got me the deal I wanted and it didnt take a long time to find a car.

I have been having my vehicles serviced at pompano ford for many years.I like the service and the people and will continue driving the extra 13 miles to get to you every time.

My salesperson Michael Goch was a pleasure to deal with, not pushy at all answered all my questions and made the whole process seamless

It was the absolute best service experience I’ve ever had. My vehicle was picked up from my place of employment. I received a video of the service inspection. Continuous texts of each phase pertaining to my car. Thank you Mike Akel and team. I have been bragging on the Lincoln Way.

Amy took good care of me and kept me up informed as to what was going on and how soon my car would be done.

Mike at Service was very welcoming, attentive and efficient. We were very pleased with the Concierge Service, providing delivery of our vehicle back to our home location. Kudos to the driver who drove our car back; thorough and engaging.

It was very smooth from the scheduling of the service, and for the drop off and pick up. Staff friendly and courteus

Matthew Voll was the one bright spot in this debacle. Apparently Sales did not activate my modem when I first leased my new Lincoln Aviator. So when I drove it in for my first scheduled maintenance, I was told there was a problem with my Lincoln access rewards points not being applied to my account in error. I spent a lot of time on the phone at the Dealership at your staffs direction, and finally hit a dead end with Lincoln Rewards telling me I was S.O.L. since it was more than 60 days from my new lease. I drove home WITHOUT getting the service done, and went through many more phone calls with Lincoln Concierge and others to get this fixed. I think everyone in Service had great intentions, but the bottom line is I was saddled with the ball that LINCOLN dropped. (I dont care if it was Sales vs whoever else.)This problem started with a Holman Lincoln ERROR or oversight, but you didnt take ownership and just fix it. You put it in MY lap, and frankly I believe that the only reason it got solved eventually was because of Lincoln concierge getting involved.I received a return call from Svc. Mgr. Mr Franklin, and then another call from Matthew to reschedule my service for the next morning. I was assured the service would be completed same day. Dropped off the car on time 9am. Didnt hear anything by 4:48pm, so I texted, then called Matthew to make sure I could pick up the car and until what time. He said 5:30-5:45pm. The 2 services were completed, but unfortunately not the resetting of the modem. They tried to get Sales to come and do it, but no one showed. So finally they had some guys from service try to do it, which they did.

Mike Akel is always a pleasure to interact with. He is always honest and keeps you updated on your cars status while it is in their hands. You’ve got a good one there. Please acknowledge him for his work!

Wonderful advisor Amy was extremely helpful

My experience wasnt good from when I scheduled my appointment until when I dropped off my vehicle. Concerns that I had regarding my Amy told me she wasnt aware of them. I came to pick up my vehicle around 5:50 p.m. The two gentleman that was there was rude. They didnt tell me anything about my vehicle. When I told one of them I was there to get my Lincoln MKX. He replied What your Lincoln MKX as if he was acting sarcasticed . I wasnt treated as a valued. I wont return to Pompano Lincoln. I will take my business and money where Im valued as a appreciated customer.

Great service! Amy is the best

For as long as Ive owned a Lincoln, Ive come to you. Everyone goes out of their way to go above and beyond. I cant speak highly enough of the service rep, Mike Akel. In these crazy times, its a real pleasure to experience exemplary customer service.

My service consultant, Ms. Amy Barrueco, was very efficient, and helpfull. She advised what the costs would be, and kept me abrest of when my car would be ready. You couldnt ask for a more personable and professional individual.

Bought a used 2018 Lincoln MKC, Josiah Smith was the salesman and he went above and beyond the call of duty with no pressure at all deal went smoothly and had a couple of minor issues with vehicle that were taken care of by Jason the service manager overall a very good experience

Very friendly and helpful staff. Last service and detail, they picked up car at residence left loaner and returned following day. Seamless service.

5.25 hours for an oil change, battery and recall. Its obvious that the dealership is not equipped to handle both Lincoln and Ford customers. I will now have my vehicles serviced elsewhere.

Amy was absolutely professional in her service....honest in her timeframe and assessment....Accommodating in her constant updates. Amy represents your company with honor and integrity and is a great asset to your team. Amy always goes above and beyond to be customer friendly and company loyal.

Excellent service . Keep you updated with texts and calls about your appointment and status of your vehicle.