This is one of the best buying experiences Ive had. While other dealerships have been marking up everything beyond reasonable $, Pomona kept it very straightforward and honest. Im sure its hard for dealerships make a profit when there are no cars to sell, but somehow Pomona made a reasonable offer and the process was quick. Thank you to Eric, Daniel, and Hugo for the great experience.

I want to Thank Mr. King for his wonderful customer service and pleasant personality. He made my buying decision a wonderful experience!! I had the greatest talks with him. For once I didnt fear making a large purchase. Mr King you are a wonderful sales man!!!

Awesome team! They make your car shopping experience very painless. I had a great experience with them. I highly recommend buying from them.

Great work here. Kevin, drew, and the remaining staff were able to help my wife and I on a deal that all other dealers in California said cant be done in this market. Thanks so much

Pomona Kia was great to work with. The moment I walked in, I felt very comfortable. They were attentive, professional and knowledgeable. I also appreciated that they didn’t waste my time. We got straight to the core of the numbers and I felt their honesty. I highly recommend going to Pomona Kia.

I worked with Kassandra at the Service department and she was absolutely amazing! I didn’t have an appointment but I heard weird noises from my brakes and it was also just about that time for my oil change. She couldn’t make any promises but I told her I needed my car in 2 days for a road trip for a school/work conference. She was able to do the diagnostics within the first day and communicated with me at every stage! And then my car was done within the next morning! Plus they washed my car :) great service, awesome communication, and a really wonderful staff! Definitely recommend!

It was my first time buying a car (20yr) and Sean was very helpful and informative on my options while also staying in between my price range. The process wasnt as long as aspected and I was able to leave with a way better car then expected for an unbelievable price. Id recommend this place to anyone, the vibe was nice and I didnt feel pushed to making my purchase at all. Thank you to people that work here I am loving the car !

Very helpful when it came to recalls.. set us up with free rental cars while the recalls were worked out and kept us updated throughout the process

Kevin was a great help getting me into an affordable car. I felt treated with respect and no mumbojumbo high pressure sales. My situation to buy a car was less than perfect, but the great team at Pomona KIA took good care of me. Thanks for a good ride!

Really great customer service! Kevin & Hugo were such a great help as they helped me find the right fit!

I had the pleasure of meeting Mr. King (salesman) and had a fun time getting to know him while test driving my dream car! He made me feel comfortable and welcomed and put my nerves at ease! I am extremely grateful for the flexibility of him and the staff to help me as a first time car buyer.I walked away with a BEAUTIFUL car that I will feel safe in along with my children! I understand that times are tough and challenging right now due to covid and we all have a job to do and a living to make. Glad I was able to do it at Kia Pomona!

Purchased a new 2022 Kia Sportage, was helped by Joe White, he was great and was able to help get me a great deal. I didnt feel rushed, from sale, management to Franky in finance, everything went smooth as pie. Great place to do business, thanks Kia Family

Mr. King is a fantastic salesman and he definitely made my car-buying experience an incredible one! He was extremely courteous, professional, and provided very informative answers to any questions that I had. Overall a very pleasing and amazing experience!

Joseph was very helpful and informative!He was communicating everything needed to get us in our new car and helped make it happen!He was extremely nice and made us feel comfortable.Thank you Joseph

My experience at Pomona of Kia was average. From the time we walked in to the dealership I feel like they weren’t being honest with me. The car that I went into see wasn’t even at the shop and then they told me that it was sold even though an hour before I went in I called them and they said they have it they just need to get it from a different lot. We went in for a plug-in hybrid seven Seater Sorrento, and we ended up buying the base model six seater which we didn’t know until they brought the car from the other lot. And they kept going back-and-forth with a price and they weren’t honest about the federal tax rebates and the price should have been way lower but then at the end we found out that the price was with the federal tax even though we asked them about it. We were desperate and we needed a car but I wish I would have walking out after being lied to a couple of different times. We are not happy

Anthony was are sales person and from the start you could tell one thing was important to him and that was making sure my husband and I liked the car. Buying process was very simple no pressure at all would highly recommend people in need of a car go to Pomona Kia and ask for Anthony. u rock dude

Worst experience ever. they had my car for 3 days for a simple service that should have only taken minutes. didnt work on it until i called several times about the car. could not even get through to a person while trying to call several times. waiting room was a dump felt like a jail cell. when my car was finally done and ready to be picked up, the lady that checked the car out to me was extremely rude and uneducated. she was upset because i wanted to actually read the document that i was signing. she thought she was being nice by walking me to my car, but i didnt even want to walk to the car yet, i still had a bunch of unanswered questions that she didnt even address, even though she asked “do you have any other questions for me”. why ask me that if you arent going to address them? overheard another customer asking if they can pull a check engine light on a car that has less than 2000 miles on it before they embark on a road trip. responsible thing to do, but of course they denied her saying its against their policy. they wont pull a check engine light code on a new car? customer wasnt even asking to get the car fixed, she was just trying to prevent further damage to the car. i wish i got the names of the people that “helped” me while i was there. do yourself a favor and dont go here, unless you enjoy being disrespected

Sean Garcia was good help to finding the perfect car for me and my family. He answered our questions and filled us in with the info we needed. He has great customer service really recommend him.

Place is quick and nice, the person who helped me was very polite and it wasn’t more of him trying to sell me the car but to create a friendly environment. I obviously knew what I was looking for we got straight into it. He helped me get the trim I wanted to my liking and the color of my car. The rough part is waiting for the car to be delivered and to finish with financing 😒

My SUV finally quit on me after many years and even many more miles. Frustrated but also in an immediate need of something new, I spent a week visiting six different dealerships around the SGV before finally making my way over to Pomona Kia, and I am so happy that I did. Eric was excellent, and he took his time to answer all of my questions (and I had many). He had so much patience with me (and two of my kids). I tend to keep my cars for as long as possible, and I never make a major purchase without weighing out all of my options, and Eric understood that. I did not feel rushed, or pressured and I am very happy with my final choice. Also, the gentleman in finance was great as well - friendly, helpful, and explained everything clearly!Then there is the car itself - I have received a bunch of compliments on the Carnival, I enjoy driving it, my kids love it, and I am happy to be in a vehicle that is reliable. I plan on returning when my husband is ready to purchase a new car for himself, and (hopefully) in a few years, and I will be back to help my oldest purchase their first car. Thanks again, Eric and the entire team at Pomona Kia!

Anthony and Sean are great salesmen. They showed me all the cool features of my brand new car, had an amazing experience. Really recommend this Kia Location, staff is friendly and professional.

Been with this place for 4 to 5 years and honestly they were really good back then now that theres no management this place has been horrible I bought a car in February the 28th and everything was great until two months ago I went to get my car serviced free service at that and one of the guys messed my car up by not doing what he needed to do and messed up my whole engine! Then to top that off they are not good at communicating I was suppose to get my money for having to pay to get my car to the place and they still havent paid me back I thought I would never talk bad about this place but here I am 😡 I dont recommend this place and please if you go here make sure they do your car right!!

Service was phenomenal!! I appreciate everything that John (Service Manager) did for me. He was helpful throughout the service process! I had a recall on my engine & he had it taken care of before I could ask!! Great Team you have there! I will definitely use you again for future service because of the experience I received from John Tatum! ~ Kristie

Service department could use better customer service. I won’t be driving from Riverside to this Kia service center anymore, not that they care thou.The gentleman might be in training but I remember Stephanie would give my husband and I phenomenal service.Was just calling back to ask about my recalls, if those were fixed but I guess I’ll just pick up my car.

If you’re a first time buyer definitely recommend going here and getting help from Sean Garcia. He was extremely patient and understanding and was willing to work with my needs to find the best fit for me. The process was not long at all was in and out very smooth and easy process. Definitely walked out of there with a better car than expected to get, Sean was able to sit down and give me all of my opinion from point A to B sat there and compared prices to find the best price for me that was affordable for me. His service was a 10/10 I definitely recommend coming here to buy your cars you will definitely find amazing prices and excellent service !!! Sean is the man to go too!!!

Great staff everyone was helpful and very friendly. Staff did not pressure or try to force us to put a down payment on the car we were interested in. They took my old car and paid that off. With that I was able to drive away with a new car I highly recommended this dealer

The guys at pomona kia were really nice and easy to talk to. Jason and Daniel were extremely helpful, and really helped me get the best price for my new forte.

Usually my husband takes the car in but he recently passed away so it was my first time doing it myself. Everyone was very courteous and my car was done at the time they said it would be done.

Purchased a car. I was very satisfied. Anthony was our guy and he was fantastic. He bent over backwards for us. Thank you Anthony!

Dealers need to make a paycheck and that is understood but it is so hard for the consumer especially a woman. I have to praise Pomona Kia and its staff for working close with me to get me in a a great car. Thanks to Daniel, Jason Manny and Freddy for making this all possible for me. The Seltos is a classy car and you all made it possible! Kindly Meg Murray

I would recommend this KIA dealership to everyone and my mother, we where greeted upon arrival and courteously shown the vehicles we asked about, there was no pressure to get what we did not want and patience with us as we made up our minds on our selection.From there the team worked with us and made sure we understood our options and walked us through the process without making us feel like a burden.Shout out to Angel the sales manager there who made every effort to get us the best deal possible.And shout out to Daniel who met us the moment we pulled in and made us feel like family.5 stars if I could give 6 I would.

WENT IN FOR A PART FOR MY 2016 KIA... CAME OUT WITH A NEW CAR INSTEAD...THANKS ERIC AND MANNY YOUR AWESOME.

First and foremost….. I don’t appreciate when a mechanic “recommends” certain maintenance ASSUMING my car needs. When I’m fact, those “recommendations” have been fixed. I ask for your mechanic to explain his recommendations and never received a call back.

What a pleasure to arrive at Pomona Kia at 5:30 this evening and leave by 7:15, with a nice pre-owned Kia Sportage. It was the fastest, most pleasant car transaction I’ve ever experienced. Kevin, our salesman was so friendly and accommodating even though he admitted he was brand new to sales. He seemed to sincerely want to help us. If he didn’t know the answer to a question, he went and asked rather than BS his answer. Really great experience!Edit: 2 weeks later and my husband tells me the car doesn’t make any noise for the turn signals, no noise or chime when he forgets his seatbelt and no chimes or warnings of any kind, and never has since he bought it. Kia of Pomona says they can’t get us in to service the vehicle til after Christmas! (today is 10/22!!!) I am so angry and disgusted that Kia would want him driving an unsafe car that doesn’t give him any warnings or alerts of any kind. I called other Kia dealerships and no one can get us in until after the New Year! So ridiculous I can’t even deal with it. Taking my five star rating down to two. The only reason I didn’t rate it a 1 is that the buying experience was still pleasant.

Pomona Kia exceeded expectations for my car buying process. Armando was so kind and efficient. He handled everything so quickly, and was friendly and polite. They made sure that the car was cleaned and ready and a very nice team member even walked me through using UVO. I would definitely recommend Pomona Kia.

Bought my first brand new car yesterday and I’m incredibly excited about it. I love my new Kia Soul! Thank you to Mr. King and the team at Pamona Kia. 🙏🏻

I received excellent customer service from Anthony Gonzalez, Anthony king and the sales manager Angel. All of them were very attentive, ensuring that I was satisfied with my purchase. These guys rock!

The sales reps, Joseph White and Jason helped me get into a beautiful Kia Sportage and treated me like royalty. They were kind and very courteous. They even got me lunch while I waited to finish the purchasing process. The new management at Kia Pomona also helped to make the process easier and friendlier. It was a pleasant experience.

Mr. King from Kia of Pomona assisted me with my car purchase. He did everything he could to make sure I left out of here in a new car. I will definitely be referring people to come and talk to Mr.King.

The customer service was Awsome! The complimentary car wash was terrible. Brought car n for first service, tire pressure light was on, still is on. 2 of my valve caps are missing, so I guess they checked the tire pressure. How do I turn off tire pressure light??? Not a happy camper....

Daniel and King were amazing to work with. Upfront and honest through out the entire process. My wife and I had an amazing experience. Highly recommend.

Excellent service, communication and ease of purchase on our vehicle. Highly recommend this dealership as well as salesman Anthony King!

Great experience. Was in and out super fast and was not hit with any surprises. Our sales person Anthony was very transparent and did a great job and answered all my questions.

This Kia dealer is awesome. Had a wonderful experience and Angel Naranjo was just as awesome. Highly recommend this dealer for all your Kia needs or if you just want a new car, go ask for him. You wont be disappointed.

Thank you to Armando and Daniel for helping me purchase a new car large enough for my family and keeping the payments at a budget friendly price! They were so helpful with the pre approval process and Hugo made the contract signing quick and stress free. Awesome and friendly staff! Coming back in two years for my Telluride!!

It was a good experience working with Sean. They were very open to getting us to the price we liked and easy to negotiate with. Would definitely buy from Pomona Kia again.

Thank you for the prompt, thorough, and courteous service. We appreciate your honesty in making the discount correct as well. Good to know our car is in good hands.

Great customer service, Mr Joe that helped me get my car was GREAT as well as Mr Hugo. Thank you Pomona Kia

Staff was very honest and fair with pricing. Very friendly as well, highly recommend giving them your business.

Very positive experience. Ask for Sean he was a great help.

Extremely satisfied with the service of Anthony, he was very professional and his knowledge about the vehicles was outstanding. Will definitely go back to purchase our next vehicle sometime in the future. Definitely recommend to my family members and whoever is looking to purchase a vehicle. Kia Pomona, excellent work 👍🏽

So I have done 2 recalls and 2 major jobs on my car at this dealership and I always get the same amazing service from office and mechanic shop .. I recently got a recall and bought 2 air filters and got my recall fixes and the filters installed at no charge.. well I paid for the filters but not the instalation .. I will defently be coming back and hopefully for a new car when their inventory its a bit better

Huge thanks to Eric at Pomona Kia! He’s a great dude and really helped me through this experience. Without him, I might have walked away and settled for something I wouldn’t have been happy with. He knew exactly how to help me out with questions and options. Seek him out if you ever want a new Kia!

Today I got my car kia soulI called another dealer shopBut pomona kia is honest and kindSo I am satisfied and happyDaniel and Drew and Sean helped me a lotThanks guysAlso my son has same car 5years ago

Good, fast, and friendly service. Music was a little loud inside, and that along with masks and desk shields, made it hard to hear our sales rep.

Very disappointed with the misleading advertisements and sales prices. Several add ons and mark ups are added to each car that they will not remove or deal on. Was told that these mark ups are so they can keep the lights on and if they were honest in their ads, then no one would come in. Wish they would have just been straightforward from the get go about these mark ups and not wasted my day. Do not believe their sales ads, they are definitely too good to be true and not even close to the price they will try and charge you.

Quick service for showing up with no appointment. Ashley, (service) was more then accommodating, informative, and pleasant. She represents Kia very well. Thank you.

Everyone was really nice and very helpful and they made it super quick for me. I really appreciate what they did for my family and I. I’ll be coming back and recommending my friends and family to them. They really made an effort!

Always a pleasure to take my car in for service. Kassandra always greets with a friendly smile and always makes sure I get the service I need. She always suggest what I need but doesnt pressure the sale. I like that! I will definitely recommend to bring car in!

The employees were very nice and helpful. Anthony was very helpful.

Pomona Kia was a great experience. Extra special thanks to Daniel for making the process quick and easy.Thanks!

The guys were professional and friendly. They accommodated our dog which was super helpful on a hot day. The paperwork process was as efficient and painless as possible.

I scheduled an appointment (took several weeks) for a recall notice and oil change. The first disappointment was there is no shuttle service which is VERY inconvenient. The second disappointment was that I was not told when I brought my vehicle in that the recall work (change fuse) would not be completed that day. When I picked my vehicle up, I was told that they only verify it’s the correct vehicle and have to order the fuse from Kia. I will have to visit the dealership again once they receive the fuse and be inconvenienced without shuttle service. I feel that they should tell people upfront when they bring their car in for a recall that the work would not be performed that day. I bought the vehicle from that dealership so they have my Vin and should know that my car has a recall.

I felt welcome Sean really took care of everything. He was very polite, courteous and professional I would definitely recommend my friends and family to come to Kia Pomona for their next vehicle purchase.

I walked in after having a horrible experience at KIA Riverside, not expecting to leave with a car. Joe meet me outside with a smile and ready to help. I was straight forward with Joe, told him exactly what I wanted. He wasted NO time and began to work numbers with me. The general manager Manny, again, wasted no time and worked with me with so well, I was very impressed by their efficient but still very welcoming approach. Both Joe and manny exceeded my expectations. They were even patient and helpful dealing with my car insurance. When I was finally ready to sign the paper work, The finance manager Hugo took good care of us. He made the paper work easy to understand and was so transparent. He even went above and beyond with translating the contracts to my Spanish speaking mom; he really didn’t have to Include her at all so I really appreciated that. As a first time car buyer I appreciated all the staff’s honesty and patients. I am definitely going to be recommending this place to friends and family and highly recommend!! Even though I had no interactions with the other staff, the atmosphere was welcoming and nice. they really are willing to work with you to get your desired car!!

Daniel was so great and made sure all my needs were met when purchasing my new car! I feel confident in knowing I got the best deal under my circumstances!!

I got my 1st New car, 2021 KIA Seltos. Sean, the salesman was awesome. This young man enjoys his job, very people person. Was very polite & informative in my auto purchase. If your looking into buying a new car, ask for Sean!

Really nice people. Great experience.

I’ve waited two months for parts on a recall for my 2021 Sportage. I’ve repeatedly tried to call the service department and they never answer the phones. I get sent to the voicemail of the service manager who never returns my calls. I’m here today finally and I’ve been here for two hours and my car is still sitting at the service isle where I parked it. Ridiculous. I will NEVER come back to this dealer. This place has the worst customer service I’ve ever seen.

Pretty shady experience with the sales team.Dropped off a lease return and the member of the sales team just spewed BS the whole time.1. He tried to claim that dried wax (actually protecting the paint) was a bad paint job when it was factory paint in a cat that never had damage.2. He tried to talk about monthly payments for another car. This is pure BS. No one cares about monthly payments. The only number that is important is the selling price. He tried to play the most generic trick in the book.3. He claimed my tired were bald by looking at them. Meanwhile he didnt know 40 seconds before, I took a video with a proof of measurement that the tires were hardly worn.If they claim what he was talking about, I have no problem taking Pomona KIA to small claims court to refute their claims as I have proof and expected this poor service from their sales teamAVOID AT ALL COSTS!!!!!!ZERO STARS

Always a pleasure returning to Pomona kia my wife’s returned 3 times to purchase vehicles from them yesterday we took her forte gt to get the zylon coating applied and I noticed a red k5 gt on the lot I fell in love with a some price haggling from my wife and help from our sales rep Eric Guerreo the deal was done happy being part of the Pomona Kia family also a big thank you to Anthony King and Hugo Gutierrez😎

Amazingggg service from Mr.King!!!! First time getting a car and he was great help! 🤗

If there’s a score of zero star, I will do that. I am very disappointed with this car delearship. It’s our first time to purchase a car in our entire life and it becomes a nightmare. The staff there should help us get the best possible deal as but no. Before we sign the contract, I asked if the interest is 20+% for the whole loan in 72 months and he said yes. But unfortunately, it’s the APR! They used our inexperience in buying a new car as an opportunity to deceive us just to sell their cars. Will definitely never buy a car in this dealership again. And will not recommend this delearship for all those 1st time buyers.

Great customer service!!! Eric G. has a great personality and introduced us to our new Telluride. Manny Ramirez and Daniel Firestone gave us a great deal! My husband and I appreciate all of your help!!

Cool group of guys. They will get you into a car at a better price than other kia dealers near by.

Me. King is a very good and friendly Salesperson.

The best !!! A very good salesman, very respectful!! God bless him !

Buying a car in a Walmart parking lot from a Craigslist ad at 3 am would undoubtably be a better experience than buying from this place.First, I go there because Kias are cute and well within by budget (that I made very clear before going in). Once I am there, I immediately feel like something is off. I test drive the car and its alright. It isnt their fault that Kias arent the highest quality ever. I am interested in a car that has an MSRP of 22k, great I will buy it for that. Then they add on some weird stuff and its 24k- okay... I can still manage. They sit me down and tell me it will be 30k. Absolutely not. Please never pay 8k more than MSRP, I promise you will find a better deal somewhere else. I told them that was ridiculous and they said they could put me in a base model for still like 4k - 5k over MSRP. Dont get me wrong, I know about the car shortage but... no.Finally, they hand me a credit application. This wasnt a financing deal which was very clear. Just so EVERYONE KNOWS: soft credit can be checked with ONLY address and full name! Simply google it. This place made me sign a paper saying I will let them check my credit after repeatedly saying I didnt feel comfortable. They also asked for my SSN which was completely unnecessary. Report to the IRS... sure.TL;DR Weird, sketchy place. Overcharging for okay cars. I had better prices on a Mazda3 Premium package than with a Kia Forte. Also asked for my credit when it wasnt necessary. Comical, go anywhere else.

Excited with my Kia K5. Considering on going back to Anthony Gonzalez for a Stinger or a Telluride.

From the moment we walked into Pomona KIA we were treated very well. The employees answered all our question about the vehicle we were purchasing. Buying a vehicle is not easy but the employees of Pomona KIA made it a good experience.

Armando and Shawn did a great job and were really nice getting us into a new car during Memorial day weekend. I highly suggest them!

The worst experience Ive ever been to. I was working with Sean Garcia and explained my situation. I gave all the information that he need to see how the dealership could help me with. He stated that they were not going to run my credit yet, that it would be a soft credit check. At the end of the day they could not help me. Later that evening I started getting credit alerts about on my credit report. Guess what they ran my credit when assured me that they were not going to run. SEAN GARCIA IS A LIER!! I dont know how they call this place a dealership when they have maybe 30 new cars.....REALLY!

Overall very helpful staff. Jason Q. Provided great customer service and very friendly . Love my KIA forte GT definitely recommend. 😊

Not sure why this place has bad reviews... This place was super honest and upfront with me. Eddie, Carlos and Angel were amazing to work with. They gave me a great deal. I shopped around to other Kia dealers and this was the best deal. They did not push or pressure me into anything. They actually helped me get into a better edition of the vehicle i wanted for just a little bit more then i originally planned for but now I am extremely happy the car I got has all the bells and whistles that I wanted sunroof, premium sound.

Joe is an amazing salesperson answered all of my questions was not pressuring and made everything easy! Fastest transaction I’ve ever experienced at a dealership and I ended up walking out with the keys to a Kia Stinger! I would definitely recommend you to see Joe if you visit here!

Anthony was great he was very nice and helped with getting us the suv and payment we wanted. Smooth, quick and easy process. Definiwould recommend them.

This place had no complimentary water on a holiday weekend, just to start. I brought them a Capital One pre-approved offer they said we can do this, after two hours the came back with a ofter almost 5 thousand more. I was very clear with them that I wanted my Capital One offer or nothing at all. They tried to tact on a almost 5 thousand dollars contract fee plus finance charges. Consumers should be able to send sale people bills when they waste our valuable time. I wanted a new car, I dont need one, so I walked away from a bad deal from a deceptive dealership. I research this dealer, incentive, and mandatory dealer installed accessories, and spoke to several people on the phone to confirm the price and added cost. I was never told about a contract fee, or a dealer mark-up after offering a dealer discount. It made no sense. Every incentive KIA was offering the dealer was off setting with mandatory dealer installed accessories and other fees. When it comes down to it, they are trying to sale cars for thousands of dollars above MSRP. Not me, not today and not ever.

Awesome Dealership all the way around! Eric G in sales treated us like Family. Daniel Firestone and Manny Ramirez General sales Manager did everything they could to get us the Deal we needed! Thank you

Experience wasn’t good . They kept my car for almost a month . They never called me to give me update on car. When I called them it went to the managers voice mail and never got a call back for him or anyone. Finally I got through the girl answered and when I gave her my name she put me on hold and hung up on me. I tried calling them back and went to voicemail again. I decided to make a trip over there and they said car would be ready in 3day and they would make it a priority to get it done! I guess it wasn’t their priority until I made an appearance. I hope I NEVER HAVE TO GO TO ANY KIA DEALERSHIP . Ontario Kia is worst . They couldn’t find the problem with my cars engine light that was on . Turns out I had a safety recall!!

Wonderful customer service, thank you!!!

From first talking to Anthony King and finishing up the Finance guy Mr H every one was so welcoming and friendly the customer service was awesome it was an unforgettable experience it was well worth the drive.

I liked the friendly employees. Pomona Kia is a small car dealer, there is no stress.Kia Forte FE reached 44 MPG combined and 48.4 highway, really impressive.With defense driving 49.6 MPG is possible.

I called for the Kia Telluride, I was told there was 2 on the lot. We get there in 14 minutes from calling and both were gone. Wow record breaking time to sell a car, I think not! Totally LIED to. One thing I hate is dishonesty and someone who deliberately didnt care if they wasted your time. I will never buy from this location. EVERRRR!

Liked personable salesman Drew.

Everything was great. Really good customer service! Will be returning in the future.

I really Lived shopping here. They got me the car I wanted. My credit score was in the high 400s and they still got me approved!!

Horrible experience here. Do not go to Kia in Pomona. This review is for the service department. Which is very telling of the whole operation here. I pull up, and no one is even there to greet you. I get out of my car, go to the service desk, there is a line of cars piling in, and no one around. Finally someone shows up. I tell them I have an appointment. My service shouldn’t take more than 2 hours. They tell me because they are so short staffed and over booked with cars, it’s going to take over 24 hours!!! And they do not give loners. I rearragned my day for a 2 hour service, only to tell me that I would be without a car for 24 hours!! WTH??? This is my first Kia. I did not purchase here, it just so happens it’s between my work and home. I would never do business at this Kia. I’ve been a Toyota owner my whole life, and I’m having buyers remorse. When I go to Longo, I’m greeted by a professional, offered donuts, coffee, and a comfortable area to wait. This place is unprofessional and a dump. Stay away!!!

Ive been shopping cars for about a month now and have yet to settle on one, but I called Pomona Kia and spoke with Karalynn. She was SO resourceful in her knowledge of the vehicle stats, availability and explained how to complete the online pre-approval application to help make the process more time efficient and to know what my budget would allow. Based on my budget and what Im looking for she was able to check inventory at nearby dealerships that they work with to find the Sorrento that best suited my needs. Ive never had such a great experience with someone willing to help navigate the car buying process WITHOUT having to step foot on a lot as I had with Karalynn (with a K lol). THANK YOU SO MUCH! You have my business because of your AMAZING customer service!

Very friendly and helpful.

Everything went smooth on the dealership From Jason showing us the kia k5 ex which I fell in love with and other models and saving the car for us till we came back to make a final decision, to Gio finishing the deal and the financial department for making the process easy also to bring home the car the same day and take the down payment later on during the week. Didnt wait that much like other dealerships would definitely return back in the future to buy another car.