One of the best low stress car buying experiences I ever had. It was so refreshing. I had a blast working with Mr. Nick Holly. They are also very dog friendly so I would give them 10 stars if I could. Nick really went above and beyond. I will definitely visit them again when I am ready to upgrade.

The staff a courtesy has always been a pleasure to work with. The salesman are great, honest guys, and will work there butt off to make your car buying experience easy and not at all stressful. I would recommend this dealership to anyone and send anyone to either Nick or Kenny in sales. If you need a new car those are your guys!

Kenny was the best salesman and helped me find a car that best suited what I was looking for. I couldn’t be more happy with how the whole staff was very welcoming and helped me get the car I was wanting for a great price!

Absolutely the worst service department around!!!! Your time means nothing to them! Appointment scheduled for oil change and 2 hours after appointment time your still just sitting and waiting!!!! Horrible service and awful attitudes from employees!!! Borderline one of the worst dealerships in Idaho!

This is for the service center only. First if you are on the phone and the only advisor in the office. Least acknowledge a person coming in let them know you are on a call. Second, maybe it should be on the website service center page, in bold, that you are by appointment only. Not having to read down the page and its somewhat implied. Also change out the hours listed and put by appointment only. That way you are not wasting my time or the advisors cause clearly he has the speech down.

This was easily the most seamless and least stressful auto purchase Ive ever done. Nick Holly was great to work with from start to finish. I typically dread working with a dealership, but the entire team was awesome. No games or tricks. He talked up front numbers and worked to make sure we were comfortable with the final figures. I will definitely go to Courtesy and Nick when Im ready to purchase again.

This place is amazing with service. The salesman Nick Holly helped with all my questions. Will buy from here again.

The service department at courtesy for really saved my bacon! I was visiting some family in the area and my little Fiesta was struggling with the heat on the trip through Arizona and Nevada. I explained the situation to the guys in the service department and they got me in and fixed my car before I had to drive back to California, and even got me a free car wash at a local spot when they had some issues with their own wash bay. They were prompt, professional, and totally understanding of my unique situation.

Great experience with the service department! Super polit and professional even when busy and went above and beyond getting my vehicle fix. Usually Im not a fan of getting services done at a dealership but10/10 would recommend!

Very disappointed in Ford at Pocatello. We bought a 2016 Ford Explorer less than a year ago and everything had been going well. We drove it down to Utah in August and the steering gave out. Scared to drive it with two littles, I called and asked for advice and we were told, if you feel good driving it drive it, if you dont then dont drive it, but we cant help you until October (this was in August) and they left me hanging. Kept driving and just took back roads thinking we could make it. We ended up in Preston and it completely stopped working. It was after hours at this point so we had to get it towed and figure out someone to pick up our little family. The Preston Ford called us first thing the next day and told us it would at least be two weeks. We called and emailed the Pocatello Ford with no response. We have now been waiting almost 6 weeks for this to be fixed and we have no car while we are making our payments still. The part is back ordered. We are expecting our third child this week and have no car to bring her home in. We have seen no response from the Pocatello Ford and all we ask at this point is just a loaner until it is fixed. We have been very frustrated with no responses.

I came to shop for a Ford vehicle and no one even looked at me or gave me the time of day. It is infuriating that they dont want to help a customer out. Their loss

Justin is the best salesman we ever had. He made buying a new car simple and almost enjoyable. He was knowledgeable from the get go. Definitely the guy to see if you are looking to buy a Ford!

I was very impressed with my whole experience! Antwon was so workable and got me into my dream car! Amazing customer service! He’s bent over backwards to make sure I’m taken care of! Would definitely buy from him in the future!

I have been using Courtesy Ford for many years. I just traded in my F250, and bought an F150. Mike Brennan took good care of me. I definitely recommend Courtesy Ford.

Kenny and the team at Courtesy Ford made this the best car buying experience I have ever had. He is very friendly and did not try to sell me something that I did not want. I have been looking for a great used Subaru for years. This is my dream car and they were able to make the financing easy and keep the monthly payments exactly where I wanted them. I would recommend Kenny at Courtesy Ford to anyone. Thank you Kenny.

Absolutely amazing! Bought a 2016 Ford Explorer in March. Nick is an amazing sells person! Very helpful and understanding!! Helped with any issues or questions we had. Definitely recommend buying a car through Ford and nick!!

I bought the new Mustang Mach-E online and worked with Nick Holly. Because I have been overseas during the purchase, the entire process was done via phone calls and text. Nick was very professional, helpful and was always on the ball. Nothing was left to chance, all questions was researched and answered if he didn’t have the answer at the moment I asked. I know this is Ford’s first EV. It’s mine as well.I’m glad I made a choice to stick with a brand I have known and owned previously when it comes to joining the EV ownership. Thanks Nick Holly. Look him up if you want to try out owning a awesome EV.

They had our vehicle well over 2 months and couldn’t even find the problem. They service is awful you have to call them, not them calling you. Let alone they didn’t even solve the problem costing us thousands.

Best time I have ever had buying a vehicle. Justin was the best and I highly suggest going through him.

We had an amazing experience here! Antwon was the best!! He worked with us and was very patient with our kids that we brought (because we didn’t expect to walk away with a car.) Antwon has the calmest voice and made sure we got exactly what we wanted in a “mom-car”. He made the whole experience super smooth and I don’t have an complaints! I’d drive from Utah any day to buy another car from this dealership! Curtis the finance guy was also so awesome! He was super cute with our kids and very patient to make sure we understood stuff and had a chance to read it. They were not pushy at all, which was shocking since we had been to like ten other dealerships in the SLC area looking for a car and every salesman was crazy pushy! Don’t settle for a second rate that causes anxiety and stress, look here for a car!

Antwon was awesome!!! I called about a truck they had already sold and he was able to find us one and make a deal that would work for us. He was very knowledgeable and very prompt on calling me back. I will definitely be going back to Courtesy Ford.

I have had to give thought to what I would say here. After all, I could have written an entire article on why I think Antwon is the best car dealer I have ever dealt with and 60 + years of life. First off I asked him if he was honest. He was taken aback a bit, but replied that he like to think that he was. Also, after many car dealerships I cruised through, it was the only one besides one other, who came out to see if he could help us. He spent a couple of hours with this on both Thursday and Friday of last week. I was amazed how easily it was to talk to him, like an old friend. He listened attentively to our needs, our wants, and our conditions. He drove us to another car dealer to see if there was something he could find us there. In the end he matched us perfectly, with all that we were looking for. The amazing thing is he found us a vehicle for a lower price then what we had told him was our limit. How many car dealers do that without trying to talk you up to a bigger price. I think Im going to invite Antwon to a barbecue or something. I really like this guy, I believe he should be nominated National car salesman of the year. Thank you Antwon Lovett for all of your help. By the way that was at Courtesy Ford on Flandro Drive.

So my stepdaughter Crystal Simmons made a post on this site that ford did not like and the owner of courtesy ford and said that they had talked to me and this has been resolved and that was a true statement by the owner so how they resolve this was to tell me i owe them 3100 dollar and to get my truck of there property so thats what we did i payed them there money and that had my truck towed to a shop in idaho falls they completely took the motor apart and wow there was so much metal in the bottom of the pan and in the oil pick up tub it was surprising it even had oil pressure and every part they install has to be replace again plus it has a massive oil leak on the part they replaced so guess what i will be writing reviews every week from now on and every week i will be adding a new picture of what they did this could of been taken care of months ago but i guess they are better than there customers so we will go about this a different why more to this post i guess this is acceptable after i asked for the pan to be removed and the pickup tub checked and pan cleaned so now we will add more this is the oil pump cover that was installed by the way it was brand new and the only run time on this part was at courtesy ford in there garage or lot notice all the wear on the part so the next picture is the front noise of my 6.0 diesel block it was taken to the machine shop and they said there was so much damage to the block that even if they rebuilt it they could not warranty it so they said the best thing to do is throw it in the trash and buy a new block

I worked with Justin and best customer service I could ever dream of absolutely top of the line respect coming from him the entire time, also connected not just with me but also with my fiancee couldnt have asked for a better person to take care of me and my family

I purchased a new 2017 F250 about 4 years ago and every time I need to get an appointment for regular service at Courtesy Ford Lincoln its like pulling teeth. The service department never answers my call when Im connected by the initial phone greeter and when I leave a message they never call back. Thank goodness its only once a year. I also have a VW which I need to take to IF for service which can be quite a pain to drive to Idaho Falls but their service department is so much easier to deal with.

We have come back to Courtesy Ford again and again because of the great customer service and great prices. Our last buying experience was in August 2020, and a bit tricky not knowing exactly what vehicle we wanted, but just a list of features we were wanting, it was hard to narrow down at first. John Lee is such a great salesperson and he was able to find us the perfect car, and we absolutely love it. If you are in the market for a new or used vehicle make sure to go see John Lee, he will give you honest and straightforward help finding the right vehicle to make you happy. :-)

Antwon was amazing! He made the process easy and painless. Best car salesman I’ve ever had.

All I can say is that Nick Holly and the rest of the Courtesy Ford in Pocatello are Awesome! Best car buying experience. Working with Nick was like visiting and old friend rather than salesman. He was honest, very understanding and super friendly. We never felt pressured about anything and we got a very fair deal on a great vehicle. Great job Nick - I highly recommend and Courtesy Ford!!!

We bought my 2015 Lincoln MKC from Loren Villano about 3 years ago! The buying process was a great experience! We live 3 1/2 hours away, we called in the morning and we had a fantastic car by that evening! Any time I’m back in Pocatello for a visit Loren gets my car in for service and alignment checks and makes sure my Lincoln is in tip top shape.One thing that stands out over the last three years was a time I had to take my car in where I live. Some spark plugs needed to be changed before I could drive it to Pocatello. They were changed and a couple days later I headed to Poky for a visit. The entire way my car was acting up. I called Loren and he told me to bring it in as soon as I arrived in town. I took it in and explained what was happening. Loren had a rental car ready for me and kept my car so they could fix it. The next day he explained that the spark plugs were done wrong, so they replaced all of them free of charge AND had us reimbursed from the company where they were originally changed! I didn’t have to worry about a thing on our end! THAT is true customer care!Loren Villano is simply the best and we will definitely be back for our car buying and servicing needs!

I went in to just check out a few trucks I saw on the website and ending up talking to Nick Holly. He was super kind and down to earth. He helped me figure out what kind of truck and payment would work for me and he helped me get into an F-150 and I love it. He was a great help. We will buy from him again.

John Lee really knows how to take care of his customers and listens to their needs. I have bought multiple trucks from him and service is always first class. If they don’t have the car on his lot he will find it for you. His service goes beyond the sale every time. Definitely recommend working with him.

John Lee was extremely helpful throughout the entire process of me purchasing a vehicle from Courtesy Ford. I was looking for a particular vehicle which I found at their dealership. Being several states away, I was a bit reluctant, but he went above and beyond to ensure that the vehicle I was purchasing was what I was looking for. I highly recommend John and Courtesy Ford Lincoln.

John made things very easy. Our buying experience was excellent. Also, following up after the sale with any help needed has been perfect. They take care of things very timely and easily.

We worked with Loren, and it was the BEST car buying experience ever! We live in Meridian and had to do everything via text and email. Loren was professional, listened to our wants/needs, and didn’t try to “up-sale” us or get us in a vehicle we weren’t interested in. I would definitely recommend visiting Courtesy Ford and letting Loren help you find your next dream car!

I worked with Curtis Scott in purchasing a used automobile. I never thought I would say this, (you know the used car salesman thing) but; it was a pleasure to work with Curtis. He was truly a No Pressure salesman, let me drive the vehicle for a decent time period and I ended up purchasing it. I have to say that Curtis Scott and the Phil Meador family of dealerships are impressive.Bill Roberts

Jerry King and John were great and worked with me to help me get the vehicle I wanted. They are super friendly and do everything they can to help everyone. Definitely check out Courtesy Ford if youre in the market for a new vehicle!

We started visiting with John Lee at Courtesy Ford about purchasing a new F150. John was so helpful to get us all the information he could concerning the vehicle and working with us to make sure that we understood its features, what was included so that we had a clear understanding of what we were purchasing.He was very knowledgeable about all the details regarding the vehicle and the purchase of it. As we were finalizing the purchase there was noticed some damage to the windshield. John immediately told me to make an appointment with Safelite to get it replaced as soon as I got home. I would highly recommend you visit with John anytime you want to purchase a Ford vehicle. He is very friendly and genuine and has the desire to make sure that you are completely satisfied and happy with your purchase. When we left he said if I had any questions or concerns down the road to just give him a call and he would help me. It was a enjoyable non-pressured purchase situation.

Had a great experience purchasing a Ford Escape from Antwon. He was extremely knowledgeable about vehicles, professional, friendly and responsive to phone calls/emails. If you’re looking to get a new Ford, Antwon will genuinely try to get you the best deal he can!

Just purchased a Ford Ranger from Loren Villano. He provided great service and was very pleasant to work with. We greatly appreciated his knowledge on the truck we purchased. We will purchase from Loren again without hesitation!

My wife and I just purchased a new Ford F-150. I really appreciate the knowledge and low key approach that John Lee provided. And it’s quite a cool truck!

Antwon was the best salesman i have dealed with ever. I told him a price and the truck i was looking for. He was not one of those pushy salesman that call or text you on a daily basis to push you into the sale. Always very friendly and helpful, even if i had several questions. I wish all salesman were like Antwon, if i could give more than a 5 star review i would give a 10 all day. So anyone looking for a vehicle at Courtsey Ford ask for Antwon, you wont be disappointed. I hope Antwon is still there for my next purchase.

Courtesy Ford has been our go-to place to purchase our cars for many years! Loren Villano takes great care of his customers, as does the service department. I have been very impressed. If you are looking for a new or used vehicle, contact Loren!

The best experience I have had with buying a car. John is the best, no pressure and very honest. Absolutely the best!

So glad we met Kenny! After a miserable weekend of dealing with other salesmen in other areas we were told to try Courtesy Ford and to talk to Kenny. He actually listened to our wants and needs and was incredibly helpful! He made our whole vehicle purchasing process as smooth and stress free as a person could want. I would definitely recommend to anyone in the market for a vehicle to stop by!

John Lee is an excellent salesman. My wife and I werent even looking for a vehicle and ended up buying a very nice BMW 750Li. Awesome car buying experience.

My experiences with Courtesy Ford Pocatello were nothing but excellent! I have purchased two cars from a salesman named Loren Villano. He is always glad to help me with any minor or major request I might have. Definitely the best dealership I have been to. Go in and ask for Loren and I guarantee he will welcome you with a great big smile and some great deals!!

Had a very good service. Price, the gentleman at the service desk,was very quick to say hello how may I help you. Service was quick. Price also was very thorough about going thru everything. Very pleasant experience.

Loren Villano was AWESOME to work with. Very professional, diligent, and educated in the vehicle I was pursuing. I would recommend Loren and Courtesy Ford to anyone. Thank you Loren!!!!!

One of the most pleasant experiences at a dealership. Antwon displayed an unwavering willingness to help us get the vehicle we wanted. Very professional and up front.

Loren Villano shows great customer service with a smile on his face!!! He is very knowledgeable, honest and nice!!! I highly recommend Loren when purchasing a vehicle.

Great experience at Courtesy Ford. John was great to work with. Straight forward, honest, and fair. Ill go back to Courtesy for my next truck.

Best buying experience by far. Great people to deal with, and there is no BS.Looked for months for a Ford 450 and John Lee had the dream truck we were looking for!!!!

Our experience with John Lee and Courtesy Ford was beyond incredible. We called to inquire about trading our current truck in for something newer and the next day left with an incredible truck with a fair trade in, great customer service and we will continue to do business with John Lee and Courtesy Ford exclusively.

After the service dept experience at Courtesy Ford, we are lifetime loyal customers! Takes a few hours to buy a vehicle. Service dept is the lifetime of vehicle and what matters in the long term. Best service dept in the Northwest! Fast, efficient, professional and treat customer like you are the most important! Thank you Price for keeping our older vehicle running so perfect! We appreciate you guys!

How this place sells and maintains Ford vehicles is truly baffling. Let me start with my most recent experience.1. Scheduled a service more than a week out using the online website for a oil change, tire-rotation and recall repairs (4 of them for a $70k plus vehicle).2. Arrived on-time.3. Received a call short time later that some additional warranty work was needed. Pitman arm and tie-rod end. Gave okay to repair.4. Had to call several times to find out if repairs were made and when I could pick the vehicle up.5. When I went to the service desk they looked confused and incompetent. Asked why the additional repairs were needed and received a lame excuse the tech thought a part was loose. Either way they were covered by warranty. Asked about the oil change and tire rotation. Neither was done! Received a call short time later which I did not answer. Service department said since there was only 2,000 miles on the vehicle since last oil change they didnt do the maintenance. Absolutely mind boggling. A customer asks for a service and you decide not to perform the maintenance. I guess the next time you go out to eat the waitress or waiter says you cannot have what you ordered because you had that a week ago. Courtesy Ford will never see my vehicle again. Matter of fact Ill get all my service done in Montana or another state.

Courtesy Ford is the best and only dealership I will go to. I live in Boise and drove all the way to Pocatello to pick up my Explorer. Loren Villano is awesome and made the process of getting a new car so easy.

I have had great experiences with the staff at Courtesy Ford. John Lee has been a great salesman for us each time we have purchased a car. He makes everything really easy and makes sure we get what we want!

Working with John Lee at Courtesy Ford is a no hassle, friendly experience. We have purchased 2 vehicles from him and encourage anyone looking for a vehicle, hes your guy!

I do not recommend courtesy Ford service department. I recently took my 2018 Ford F-350 SD in for an oil change. I had it booked a week prior to the appt. My appointment was 12/4/20. In discussion before taking it in I had spoken to a gentleman in the service department about getting a hazy backup camera replaced (under warranty/recall) . He had said yes it was a normal problem for many at this point but they are on back order and trickling in but they would take care of it. I also had asked about warranty-ing a leaky pano roof, and he said they would look into it. At this point I was satisfied . Someone was working with me, listening and taking info.So I take my truck in for the oil change the night before to leave with them on 12/4/20. I left it there for the 8:00 appt. hadn’t heard from them by 2:00pm on an update or status. I call and verify it’s there and that’s when I had started working with a Price Hamilton. They had apparently booked it under someone else, the previous owner and called him to let him know it was done. Frustrating but not the end of the world. So I go to pick it up and they give me the run down that it has an upper oil pan leak (which is a known issue and from what I’ve found from Facebook groups and online forums) a lot of people get this repair fixed under warranty. Some brand new trucks start the leak at 1500 miles. So I had asked about that and they were no help with that issue. I then ask about also the front end and at this point Price had said it would for sure be covered “it’s so new of a truck it’s covered.” Didn’t verify miles prior to that even though they just had it for oil change. So we book another appointment for the next Friday 12/11/20 for the front end to get looked at and fix what needed fixed (steering stabilizers/dampeners).Again, I hadn’t heard all day and dropped it off the night prior for our 10:00am appointment. So I call around 3:30 for an update and get finally get a hold of Price, after no response from email. He beats around the bush and verify it was the outdated front end parts and that now they wouldn’t cover it because of miles. So at this point the service dept is not sticking to their word of saying it was covered. So I was out a truck a day for a pointless diagnostic that was supposed to be a warrantied repair.He then also puts his foot in his mouth and says it was in their a few months prior for all recalls . So I bring it to his attention that the front end should have then been replaced either then or now. As obviously it was missed . Comes up with some excuse as to why they couldn’t, yet again.In the previous email I asked him to check into the camera and figure out who I’d spoken to before . Because that was another issue where they would not honor their word. I also asked to look into the warranty on the oil pan leak and again they got out of that.Price was a friendly customer service representative, however the overall experience was not good. I cannot believe a service dept would weasel out of their words on 2-3 topics in which they guaranteed a warrantable repair.•front end•leaky pano roof•hazy backup camera•upper oil pan leak/weep

Great experience at Courtesy Ford. Antwon was great to work with, answered all of my questions and took the time to make sure we got the best deal. We appreciate his knowledge to get us thru our purchase of our vehicle.

This place is great. Loren Villano always takes great care of me and I would recommend him to anyone in the market for a new auto.

Kenneth (Kenny) Cohen was a great salesman my Aunt Beth Anne Moore said he was a damn good one. He really took the time with us over a few days of going back and forth and test driving many different cars. He explains everything very well. If you’re looking for Great car to the home the “fluffy cuddly guys”

I had a really good experience buying from John Lee he answered all our questions and exceeded our expectations . I would recommend buying from John.

Thanks to Loren at Courtesy Ford in Pocatello, he has stuck with me when my credit wasn’t great, was very patient with me and took the time to get me into a car a couple of years ago, just bought my second car with him today... wouldn’t want anyone else helping me. Thanks so much!!!Lee

Call and schedule a service appointment to check the brake booster and door latch. They schedule me an appointment and tell me they are BOTH covered on recalls. Ok cool. Show up at 9 for an appointment and drop the car off. They call me at 330 and say oh by the way it is not covered anymore and it will be almost $1400.00 to fix them. DO NOT TRUST THEM! Very poor customer service by speaking and then not honoring what they say. Next call Ford Corporate.I do realize there are limits to some things. However in this case I called about the brake and was told it was covered! Then I was told by service that I had a second recall and they would order the part and get it all done at once if the part came in. No mention of mileage limits. I made the appointment and spent 320 miles brining the vehicle here only to be told 7 hours later nothing was covered after being told it was. I am sorry but YOU are responsible for that information.

I recently went to Courtesy Ford Pocatello and the service was friendly and expeditious. I personally worked with Loren Villano and he treated me with respect, communicated well, was friendly, and worked quickly. I needed a vehicle fast and he got it done! I’m extremely happy with my purchase and would 10/10 recommend Courtesy Ford of Pocatello.

I got a great truck at a great deal thanks to the best car salesman I have ever dealt with!! Thanks Loren villano!!

It was a total pleasure buying our Lincoln Nautilus from the Courtesy team ~ from start to finish, each representative of this company was knowledgeable, efficient, and most of all, friendly. In particular, our salesperson, Kenny, gave us a wealth of information covering performance and technology features, never once making us feel pressured, and this ultimately made our decision very easy. The icing on the cake though, was discovering that Courtesy offers great support and service now that we own our vehicle, and Kenny made it a point to let us know even beyond the sale of our car, we could call him at any time with questions or concerns and he’s there to assist. This is the type of company I want to do business with!

John Lee has sold me a few cars and does an amazing job! The service has been incredible!

Thank you to Loren Villano for the excellent service and our new Toyota Highlander.

John Lee was wonderful to work with. He was very patient while we looked for the right car that we liked. We had recently filed for bankruptcy and they were able to get us a great car at a great deal. We will do business with them again!!

There’s no place like home, unless you’re here! Everyone treats you like family! No matter if you are just looking, buying a vehicle, or having a vehicle serviced. This place is awesome! I am a forever customer.

With the recent purchase of my first car at Pocatello Nissan Kia I was very pleased of the the quality and reliability they specified on what I was purchasing. 3 weeks later the Transfer case went out along with both rear boots, I wasnt pleased at all after I hear that only some parts were covered with the extended warrenty I got through them. So when I was digging around to find the funds a member of my family pointed me towards an old family friend that works there at Courtesy Ford John Lee. John Lee sat me aside and helped me decied what my needs were in a car so that I could make it through college and go see my Mother in Texas as well as my Dad in Montana. Within 2 Hours he helped me get out of the Nissan I purchased earlier and get in a Great Ford Escape with the monthly payment that works amazing with my budget. So if you are in a tight situation that involves a mode of transportation. I highly Recomend John Lee here at Courtesy Ford.

On the sales side, I have had nothing but positive experiences. I have purchased 3 different vehicles over the last few years from them. John Lee is amazing to work with. He is patient, straight forward and very knowledgeable. We recently bought a used vehicle that had a broken electronic locking mechanism that we did not notice until we had the vehicle for a few days. He helped us get it taken care of through their service department at no cost to us.

I cant program a key on my own. Took it to them. Parts guys were nice. Service guys were okay. Ended up going to Scotts lock and key who did it for significantly cheaper.

Kenny was absolutely fantastic. He took the time to make sure I got the best deal and he was friendly through the whole process. I will definitely be going back to him if Im in need of a new car.

John Lee is a rockstar! Things we’re quick and easy for a no BS purchase of 2019 Explorer Sport.

Best car buying experience I have ever had. John and the business manager were both terrific and easy to deal with.

Let me just tell you about our salesman Kenny! This man went above and beyond what he needed to do and he never once tried to BS us or push us into something we didnt want. One month ago we bought a 2019 Ford Fusion and on Monday the plow truck took out our new can and totalled it. Living in Grace there isnt much options for rentals and I didnt know what to do. I called Kenny and he said come on down we will get you into something to drive while the claim gets worked on. In the mean time he suggested we start looking at our next car but he remembered originally we were looking for an SUV and gave us a couple of options to test drive. We decided we definitely wanted another fusion and he pulled up what they had and ordered us the one we wanted and had it delivered. He never was pushy and went beyond what you would expect. He had a new car, loan and everything set up for us so all we had to do is go in and sign. We were devastated our nee car was ruined and he made it better and helped us pick up the pieces and get us on the road again! Kenny is THE BEST!

Kelly Fayle is great to work with! Very nice, professional, and funny!

What a great place to buy a vehicle from, they make it painless! Kenny was the best!!! He communicates, hes honest and made the experience awesome! Kenny and Courtesy Ford have earned my return business!

John was great, truck is awesome and great deal. Thank you.

John was good to us.This is the 2nd truck I have bought from courtesy ford and John !

Service department is wonderful to work with!! Price is always great to answer questions and get things done.

Our buying experience was amazing here with Kayla. But as many dealerships, they’ll treat you right....right up till you pull off the lot and then they can care less. (At other dealerships in Pocatello) But it shows real character and integrity after the fact. So our 2020 lost power steering on a family trip through Utah. The dealership in Utah wasn’t very friendly and put us on the back burner when it came to getting our car fixed so we can make it back home to be able to go back to work. I reached out to Kayla even on a Saturday on her day off and she basically said don’t worry about it, we got you. Come Monday and that was no lie!!! Kayla strategized how we would get home, walked us through how the warranty would work and they even put a call into the dealership in Utah and BAM!!! My wife’s phone notified her they were working on it 30 min later rather than putting us off!! Courtesy Ford Kayla could have just ignored everything and made us figure it out, but she didn’t! That says a lot about this company!! Everyone is gonna have bad situations at any dealership, shops, etc “they ordered the wrong part” “they made me wait to long” are all mistakes anyone can make. But when we were stressed out, not enjoying our trip, she made it all go away with the “we got you” attitude and she really did!!! Kayla needs recognition for the outstanding customer service she provides! We highly recommend to go to her when you are ready to buy!!!Thank you so much Kayla!!!

Kenny was probably the best car salesman I have ever worked with. Honest straight forward and no high pressure. Very respectful of me and what I was needing. If you need a new ride let Kenny help you.Tari Jensen

Their service department is exceptionally friendly and accommodating. I took my Escape in for some recall upgrades and I had another issue as I was leaving. Even though they were minutes away from closing up for the weekend, they pulled my vehicle into the garage and addressed the matter, without making me feel like I was putting them out in any way.

Great guys treat people like people and they are human beings! Definitely not the car salesmen of the past! Yeah for the new breed and the new generation!

Everyone is always courteous and respectful. Upon entering, I was immediately helped and my car attended to. My concerns were addressed with a positive solution. I dont mind waiting for my car to be serviced because I know I wont be forgotten, the waiting area is relatively quiet and inviting. I love that Courtesy Ford is my local Ford dealership. I have purchased several new cars from here over the years, they are Always my first choice!

Ken was very awesome. We were just out looking for possible cars with no intentions of buying today. He had tons of patience and went through several cars with us and fought for the lowest possible interest rates. Great job.

I have bought three vehicles from Ford so far, and will return again. Their salespeople are the best and their finance manager is on-the-ball. I got a warranty on my vehicle and it has already come in handy. The service department goes out of their way to make things easy for their customers. 5 Stars for sure.

Quality work! Definitely keep coming back. The people there are so nice and friendly. Its expensive and sometimes the wait times are long.

Kenneth Cohen is an AMAZING salesman! Against all odds he found our silver Transit van and delivered on all promises. The company doing the camper conversion was astounded that we had gotten it so quickly. In their words - we hit the jackpot! Thank you, Kenny!

Smooth, painless, no nonsense. Thanks John Lee!

Accidentally filled my diesel truck with gasoline. Never started it. Had it towed to these guys and when we got there they said that it would be a couple of hours and should be good to go. After a couple of hours of waiting they came and said that it was in the engine and that it would be possibly a couple of weeks and $8-9K to repair because they had to replace the whole fuel system. I left in a rental car and called 3 different diesel shops in the area and ALL of them told me the same thing, Dont let them touch it! You dont have to do all of that, all you have to do is get the gas out of the tank, change the fuel filter and fill it back up with diesel. I told them that I wanted a second opinion and towed my truck home. I had a different mechanic make the repairs I mentioned earlier and it has been running great since. $9k fix avoided!! Ended up costing me about 3hrs and $200. I have never felt like I was getting taken advantage of so much in all my life!! When I went to check out with them to get my truck, they told me that they had put diesel in it... I think that they were going to do what we did and then call me in a couple of weeks and tell me it is done and then charge me $9k.... Very Disappointed!!!!!

Thank you Kenny for helping us, he made our transition and purchase super smooth! He was a great salesman and we couldn’t be happier with our purchase.

Kayla was excellent and they helped us get the right truck at the right price. Would go back!

Buyers beware! Courtesy Ford in Pocatello has proven to have all the characteristics of a stereotypical shady car salesman. The sales team is very nice to you when a sale is on the line, and will tell you anything to make the sale. In our case this proved costly when they told us they would throw in a warranty if we agreed to the terms. Then when we got home we realized they charged us $4000 for the warranty. So not only did they give us half the value of our trade in, charge us the top dollar on the vehicle we purchased, but also gave us a free warranty that we payed $4000 for... Went in the following day to try and correct this error, and suddenly our salesperson didnt give us the time of day, so much for being friendly. The finance manager said he would have the sales manager call us. After a week of calling them trying to follow up the sales manager tells me it would have been easier to do something if we havent waited so long! After talking to his finance guy, he tells me there is nothing they will do to honor what the sales person told us they would do it make this right. Rest assured, they dont care about their customers and are worried about only one thing, their commissions and padding their bottom line. Of all the dealers Ive dealt with over the years Ive never been this disgusted as I am with this experience. Please dont make the same mistake and take your business elsewhere.

You guys are taking good care of us. Especially since the car completely broke down the second day we owned It. We never expected something like that to happen to us and you guys were just as shocked as we were. So glad we could get it fixed and taken care of so we could have a safe reliable car. Can’t wait to get it back from you guys and get to drive around d again in our brand new car.

I wont buy a vehicle anywhere else! Best customer service ever.