Great staff! Daniel is amazing, so kind and ready to help however he can. You wont be disappointed with your visit to this location.

My experience was great!!! Eddie helped us and he was very helpful and very attentive to us. We always come to this location for new phones. Will continue to come here!

Ladies and Gentlemen, go no further.Victra Verizon in Pleasant Hill is the cornerstone of excellent customer service. Eddie and Daniel were superb and made the normally dreadful experience of buying a phone actually enjoyable. This dynamic team has a customer first mentality that will make me come back. Thank you for the help, gentlemen!

Eddie and Daniel are true professionals. They spent a lot of time with me to make sure I got the right new Samsung phone to meet my needs. Eddie suggested accessories that would make using the phone easier such as a mobile Hot Spot and a wireless charger. They are both very customer oriented. Eddie was my primary salesperson I enjoyed my time with him and would recommend this Verizon store

Eddie was great! Supper attentive and helpful, there were other customers waiting and he was able to make them feel welco even while also not compromising his customer service towards me... if I could give Eddie 6 stars I would!!!

Daniel umo helped me purchasing a phone at Verizon, I had no problems at all. I highly recommend going to him because he will get you right with a phone that you like. He will give you the details and best options on what phone you should get.

Eddie is amazing, his patience cannot be overstated. I had such problems converting to a new iPhone 12 and he continued to promise me he’d figure everything out. I was so frustrated but he never wavered in his calm approach. Give this wonderful man a raise!

Eddie was excellent and made sure we had what we needed prior to leaving. He also did a great job managing multiple tasks.

Daniel was awesome! Helped us get a new line added and was very informative on the phones.

David was very helpful and very thorough in explaining the different plans that Verizon offers as well as being very kind. We were able to find a plan that fits me and my family perfectly. I highly recommend this store and David.

I had the most amazing experience in store with the gentleman, his knowledge and amazing personality made me want to stay and continue the already engaging conversation, upon finishing up my purchase the manager walked in and made my visit that much better, these two were the absolute greatest wish every company had this kind of service

I walked in to get my phone updated to a newer model. I was told they would order it for me and when it was ready they would call me. They said it would be shipped by Nov. 3 so I called Nov 2 to check on the order since I didnt hear from anyone. Turns out, they have no record of the phone being ordered, despite them getting my information MULTIPLE times while speaking to them. they then told me to call corporate and didnt provide me any order number or anything, which was a total waste of time. Now they wont answer my calls. Apparentlyy the guy who ordered my phone no longer works for them anymore, but the branch manager was with him the whole time so I am very disappointed in their service. Theyll glib ya and say theyre all about customer service, but thats a bunch of empty words from this establishment. Very frustrating.

Great service, the reps were well informed and helpful when I made my decision on a phone.

Customer service is one thing I look for especially if Im going to invest my time and money. As soon as I walked in I was greeted kindly and Im humbled to say the employeesare awesome. I recommend anyone who is shopping for a new phone who wants info on what they will purchase to give this location an opportunity, not only will they answer all your questions but make you feel welcomed.

Eddie was very helpful and most personable

The Rep was rude and NOT interested in helping. It was noon when I entered store and it was dirty and no cellular was in display. Floor dirty, bins full or garbage, etc. Rep told me that I was the 1st customer of the day but the way the store was it should have not been opened.

Hameed was very professional, kind, friendly and sincere. What a blessing to be able to work with such a wonderful person! He is a true asset.

The manager at this store is racist. Did a soft check to get approved. Approved for 10 lines and only wanted 4. He explained to me that when your getting over 3 phones he needs to call his DM to get approval which was fine. Once he came back told me that I had to go to Corporate store in order to purchase. Gave me application #, verified it and left store. Arrived at corporate store and gave them application number which pulled up a whole different customer. Chris (at corporate store) then had to do another soft check which flagged my social and was unable to make purchase until I spoke with Verizon Corporate fraud department. I would not recommend anyone go to this store his customer service was horrible and he is suppose to be the manager of the store. Id think not. The number to this location is wrong as well. Get it together.

Broke my Note8 and had to replace with Note10. Hameedullah helped me and he was great. Bought activated in less than 1 hour. He was very helpful

If you call the number listed online for this place, youll get something else. I got a connection to a baseball team. Somebody else said they got a connection to Target. The person I dealt with in here bricked my phone. It took an hour for him to get it back. I also tried to buy an iPad, but when I went to pick it up I was told by the same person that they could not honor the sale that I had purchased it under the previous week. In short, these people cant find their backsides with both hands. Pick a different store.

Came here for insurance claim for the run around! You sure you dont want to but another phone!? No I just want my phone replaced with one that works. With the insurance I pay for. Its a joint account with my sister so I dont have all the infohe needs makes me go back and forth to get info! Then just hands me a brochure from the insurance company and tells me I have to call them and file!? Isnt that why I gave you all my info!?Just felt at the end like I was getting the run around for nothing! Always the same experience with these authorized dealersNever any help! Just trying to sell you stuff!!!Also the 5 start review for the sun valley Mall is a different location!

Daniel was very helpful!

Needed help changing my Verizon SIM card from my old Galaxy S5 to an S7. Jessica was very kind and quickly switched out the SIM card and updated the necessary information. She even helped transfer information from my phone to my wifes phone. It only took a few minutes but saved us lots of frustration. Great, friendly service. Cant ask for more. Thanks, Jessica!

They came to save the dayTERRANCE! thank you for coming in and helping our community stay connected!

On 20th March at 2:35 Pm I drove from three miles away to make my payment, and the ya didn’t accept debit and credit card The fat guy told me only cash it is our stor’s policy

Surhab made the lengthy process of switching from AT&T to VW effortless and easy to understand. He listened to my needs, went the extra mile yo get the devices I wanted, was up front about the costs and took time to find ways to save me money.

Fantastic ! Great manager at Sun Valley mall, Concord !! Very nice n helpful, thanks !!!I will go back Again, if i need help. Keep this black manager !! Hes great !!

It was the worse customer service I’ve experienced, the girl who came to check on me was either lazy or just hang around there for the pay check but the pay check comes from customers. Wasted trip.

They are open, but wont answer the phone... lame. I just wanna buy a phone from them, is that so wrong? Answer the PHONE, its ten after 9 for Petes sake..

I love coming to this store, they are prompt, helpful, knowledagebe and not crowded and like the store down the street. They have deals the other store doesnt too. I thought I didnt have options until I came here. I recommend 100%.

Faruq helped me get my phone. He was straight forward and very helpful. I strongly recommend this Verizon spot. Ask for Faruq if he is avaliable he made it easy and understandable. Also a friendly dude.

The staff at this store is very friendly and professional. They fixed my daughters phone and it didnt take them long at all.Thank you Teddy for you awesome service!Thank you Chris for your great customer service,We appreciate you!!!!

Please go here for all of your cellular needs..be sure to ask for Iris Landeros..she is amazing..had an issue with my contract and not only did she immediately make it right she went way above and beyond..I was very pleased with her excellent customer service and her amazing smile and attitude..she was an absolute pleasure to deal with..I highly recommend both her and Click Away in general..very very PROFESSIONAL..

Literally just made the switch from comcast to Verizon Authorized Retailer – Victra and couldnt be happier. steve came by to set up the new service. on a Sunday at 11am. comcast hasnt been able to fix our service for a week. the Verizon Authorized Retailer – Victra set up was done in less than 20 minutes. excellent, professional service. steve knew exactly what he was doing and was pleasant to boot! good bye comcast! thank you Verizon Authorized Retailer – Victra! already off to a great start! go independent and local!

The folks at this place are helpful, courteous and understand how to fix the problems that cell phones have.No long waits either.Good experience every time.

Exceptional customer service provided by Iris. She is friendly, knowledgeable, efficient and promptly returned my call when I left a message. She made upgrading my phone easy. Im glad that I chose this store.

Be careful! The old adage If it seems too good to be true, it probably is applies here. Im referring to a phone upgrade BOGO deal that left me with a sour taste in my mouth and feeling like I have a permanent dunce cap hovering over my head. The service remained friendly over the 6 day ordeal - still unresolved - but I left the store dizzy and confused feeling like I was duped. I went in looking to get my phone repaired and ended up being presented with such a deal on two new phones that I couldnt refuse against my better judgement. I ended up getting my phone fixed at an authorized Verizon store in five minutes for no cost. Went home to charge my old phone to discover that my sims card was missing. Called the ClickAway store on Monday and was told they found my chip. Drove all the way down there on Tuesday and was told what chip, we dont have a chip... oh we shredded it. OK thats it I want this deal voided and I will not settle for having to pay a huge restocking fee to return the new phones with shrink wrap still on the packages. Lets just start from zero and depart friendly if not friends! Steve.

I have been coming in frustrated with my Samsung failing again and again. Iris and Jessica helped patiently with that issue and finally helped me get into a new phone and tablet that I’m very happy with. I Will be a return customer.

Knew what they were doing. Were able to communicate with Verizon and find out what was needed and get the account set up. Cudos...

The customer service is pretty nice.

FRIENDLY....FAST....efficient....they know there stuff! Great deals too!

Almost 30 minutes trying to return a charger that I paid cash for and got nowhere and still cannot return the charger. very weird return policy there and I definitely dont plan on going back or recommending anyone to go to that store

Negative stars.Worse experience ever.Opened a month to month account, paid in advanced for device September 10, 2015, disappoint with the quality of the service I returned the device within five days and requested the account be closed. Waited over an hour for Rioanna Thompson to close the account, she failed to do so. For the last three months received calls from Verizon demanding payments on a closed account, I have spoken with numerous representatives and employees stating that the account was improperly closed, it has remained open and has fallen into collections.I recommend no one puirchase their Clickaway, go to an actual Verizon managed retailer if possible.

Nothing but issues with click away wireless. Go to a real Verizon store.

Quick & easy to upgrade my service

Rude and poor customer service do yourself a favor and dont go there

Great service provided by this location.

Exspensive

All of your cell phone needs

I appreciate all the service mr. Hameed and Gabriel provided thank you guys

Its impossible to rate Its almost fraudulentThey said they would make it cheaper if I added an additional phone, and they said that I had to purchase accessories, so I bought it at a cost of $647, but another employee said that they would give me a $100 discount because it was too expensive. Of course, I did not receive it.I said I had to call Verizon, and the staff said they quit...The monthly payment was $244, but the employee said that $299 was not known because the employee quit.This company should never be used