A decent size store filled with golf/tennis/pickleball items. The store was clean and well organized with polite and professional employees. This store is a hit higher in price and is suffering from outages like many other stores on certain items. This location has an indoor tennis court for tennis players. Plenty of options all around though.

I just come here to:- just walk around and dream to buy everything.- use the practice bays- I took 3 lessons here - Jeff is great!- regrip my clubs- got the membership to use the bays and tennis courtEveryone’s experience is different here. For me - I haven’t had a bad one yet.

Great experience here with my husband this week. I found some really cute clothes, shoes, and bag while husband bought one of everything. Ray was very helpful in the clothing section and Erin the Supervisor is always so nice and friendly. My husband really enjoyed his fitting van experience with Scott. I have a feeling we’ll be back too often now!

The store itself is really big. I went to get fitted for a club and they were excellent at helping me get the perfect club. They really took the time and effort to analyze my swing and find exactly what i needed. Very happy with my first experience here. Will definitely come back for all my future golf needs.

My wife and I have had some great experiences with this store. Scott S. gave me an extensive tour van fitting that has improved my game greatly. Erin in management always takes the time to check in with us when she sees us, and Emily up front always has a great attitude when we check out. And they have a TON of inventory!

Steven Palmer and his staff provided awesome Customer Service with my return. This store has the long term view of success as exhibited in their Consumer-focused business model.

Getting someone to assist you in this place is near impossible. We went in a week ago and knew exactly what we wanted. It took 20 minutes to get someone to help. We went back today and it was worse. It took 30 minutes to get someone on the floor. Their selection of irons is really poor as well. Almost nothing in stock. Edit: We dropped a 7 iron off to have the shaft and grip repaired on this day. They said that it would take 2-3days and they would notify us (left them my phone# and email). Still nothing. Im just going to see how long it takes for them to actually reach out. We ended up ordering a set of titleist irons online that evening, because we couldnt get any assistance in store.

I just want to give a shout out to Steven Palmer, an Asst. Gen. Mgr @ the Preston Road store, who today listened to my situation and went above & beyond to make imy past purchases right. He could have parrotted the official store policies, but he wanted his customer to be satisfied with his purchases, so he took the extra effort to find an acceptable solution. They have made a customer for life!

Just walked out for the second time in 3 days. I just want to buy a new set of irons and they have absolutely no interest in even talking to me about them. No way to schedule an appointment.**update: just bought a new set of irons at the other location off 75 in Plano. Great experience, Ray was great. Definitely worth the drive.

I was so impressed with the amount of sporting gear and equipments they had. Costumer service was excellent. Lawn tennis, golf they have it all, even training with a coach. It was a real tour of sports. Its good parking, wheel chair parking and also wheelchair accessible.

When I bought and then later exchanged a Ping G425 DriverThe Associates at the store were extremely helpful in making my purchase and my Exchange. They were helpful and friendly.

I had very bad luck!I took my AUTOFLEX DRIVER SHAFT, into the store to get a new tip put on. They said it would need to be left there until tomorrow, so I did just that. The next day I received a call saying that they had accidentally snapped the shaft in two. I was so upset because they shaft is very difficult to find.After about a month of going back and forth I finally got in contact with Aaron Alexander. No one had been of much help but as soon as I got in contact with him he took care of me, with updates. I was able to get the exact shaft and they even through in a grip and free adapter for me. I would have given a bad review if not for him.Aside from this bad experience I go there frequently and they have a great selection!Thank you again for your help Aaron.

Jim was great and helped fit me for my whole bag of clubs. Prior to that, the other staff seemed to ignore me and another gentleman in the store. The PGA professional fitter guy named Scott was condescending and rude. Felt like he was treating me like I didnt have any money or did not belong. I hope the company will take some time to refresh on diversity training and social skills. If it had not been for Jim, this would have been a 1 star rating . I hope my next experience will not find so many rude staff members

Saturday was not the day to go buy a new driver. I knew what I wanted but when spending $500 for a club, I wanted to have it fitted and tweaked into place. Asked for a Ping person and was told that they all are Ping qualified. Took the beeper to wait my turn. The guy was nice but didn’t know anything. I ask a question and he says let me go ask the expert. Didn’t know what the symbols in the settings meant. The movable weight in the head was in the wrong place when I had requested that we start at neutral. He didn’t seem to understand what I was talking about when I questioned that. I finally just gave up. It’s disappointing when you hope for professional assistance and get just a nice guy. But that got him two stars.

Nice store didnt have what I was looking for. Will probably go back.

This place has everything for golf and tennis. Literally everything. They do repairs and take trades I believe as well.The 4 stars is because the staff merely accommodates the purchase. Prices are better than the pro shops but this is not a discounter. I think the place is big and nobody really acknowledges that you’re there so I feel like it should be a discount place. There is not any focus on customer service and many of the folks at the cashier seem distracted.

Stevie was extremely helpful and patient in addressing all my concerns. Best customer service ever!!!

If I could do zero stars I would. Rudest most disrespectful checkout guy I’ve ever experienced’

PGA Tour Superstore is my favorite place to shop for golf gear. They have a huge selection of products, the staff is knowledgeable and you can trust that they will take care of any problems should they arise. I could hang out in the store for hours hitting product, putting, playing with the newest toys, talking shop, etc. Great place to go talk golf and buy new toys.

Seems well stocked but never really felt particularly welcome.1 staff member spoke down to me because I didnt explain exactly what I was looking for, the rest pretty much ignore you.

Steven Palmer helped me get my clubs re-gripped. He was funny, fast, and helpful.

Went to buy a tennis racquet and talked to 3 store employees, they all said they had no one that could help answer any questions about tennis. They actually seemed like it was weird to ask for help about tennis while standing in their large tennis section, won’t ever go back, management is a joke and non existent

It took awhile of me walking around before I was able to get a sales associate to assist me in selecting a set of golf clubs since it appeared that I was invisible to them. When I finally was able to get someone to assist me, Tom was helpful. For as big as the store is, you would think the store would have more associates around to help customers.

Just wanted to test out a driver I was interested in purchasing. I was told I needed to test it with a professional present..... never been told that before, but ok. I waited 20 minutes with no acknowledgement, no sir well be with you, sorry for the inconvenience, were a little short staffed please be patient....NOTHING! Needless to say I didnt buy it and probably wont buy the new iron set I was planning to get fitted for.

The store is great and has a lot of products and a great return policy. I have purchased a Calloway Mavrik driver and hybrid from them but if you have questions for any of the Golf pros besides about buying a club forget it they act like they have no time for you and would rather talk to their coworkers even when the store is slow. You get better customer service from the people working at the register.

Let me start with good selection of products and prices that are on par with other golf stores/outlets. I am mainly in the market for a new golf bag immediately and very close to pulling the trigger on a new set of irons, Titleist T200 or Taylormade P790.I did have a very bad experience with one of the employees though and not sure if it was a normal experience or not. It was 7:51 and the store closes at 8:00 on a Friday Night. Normally, I am not the person to be in the store that close to closing time but being that I am from 30-40 minutes away to check on the previously listed items, I was walking the rest of the store with my girlfriend to see what was out there. We were in the footwear section when an associate asked if I was looking for anything in particular. I replied with no thank you, just browsing to which her response was immediately ok - you know we close at 8:00 in a not so subtle attitude - which took me back a bit. I responded We will be out of here shortly and her response was Thank you. It was a very odd exchange with a store associate and even the girlfriend whispered to me well that was quite rude. The associate then proceeded to follow us 15-20 steps back the rest of the footwear section and up the main aisle to the front in a very pushing manner. When we were going up the main aisle, she noticed another group of shoppers off to the right and did the same exact thing to them as if it was normal.I have worked part-time retail and I know the struggle of customers after closing so I get it (the reason I dont like being there that close to closing) - but I would never push customers out of a store in the way we were pushed - let alone BEFORE the store was actually closed. We walked out at 7:58 and I more than likely will not be returning.

I had a great driver fitting. My fitter, Tom, was very knowledgeable and got me the driver I needed not the driver I THOUGHT I needed. Tom was patient and showed me the benefits of the new driver. My results are helping my game. I will be back and Ill ask for Tom.

Good selection, but 0 offers from any employees to help, even after spending 15 minutes in the grip section with many employees going by, no one checked to see if I needed help with anything. That and a lot of the grips were out of stock but again there was no one to help me where I could ask if there was anymore stock in the back

Still great selection, but service has really gotten bad. Maybe it is COVID or not enough employees. The last two times I went, I was trying to decide whether to buy a new driver. Walked out disappointed both times because I couldn’t get any help in finding and trying a driver that I might like.UPDATE: Went back for a third try and met Jeb Stuart. As it was only 20 minutes before closing time, Jeb suggested I come back when we would have more time to see what would work best for me. I went back yesterday and came away with a better driver and a better swing. Can’t say enough good things about Jeb. Very patient, knowledgeable and helpful. Glad PGA has him. (BTW, the PGA store manager asked me to contact him after seeing my review. Kudos for being responsive!)

Rude and insulting customer service. Returned two Tiger Woods golf shirts that were too small and their cashier accused me of having worn them. I said that was not correct to which she replied there is not a tag. I told her that was impossible and I had to go over the shirt to find the tag for her (a tag almost as big as her hand) which was clearly attached to the shirt. Instead of an apology for the accusation she replies well it looks worn to me. I explained that is because I had to try it on obviously otherwise how would I know it was too small. Then she responds with well most people try shirts on first. You have to be kidding me I was in a hurry the night I bought them because it was almost closing time and we were trying to find a tennis racket for my son. Further more I own multiple TW shirts in small so I had no reason to believe a small wouldnt work!Great Customer Experience!

Friendly staff!! Everthing else is as what the name says with all the necessary supplies for the golf players

Guys in the hard goods are great, esp Mike helps me all the time. The performance bays are great way to spend time, the guys are very helpful too, got to demo some clubs.

Great selections for golf and tennis. Helpful, knowledgeable people.

An extra special thanks to Mike and helping me with my swing and my clubs.

They did not want to do anything we wanted to try a driver but they would not don’t go there

This recommendation is long overdue. We have worked with Jeff Younts for lessons for well over 2 years. Our son is a high school golfer here in the area and this is largely due to Jeff’s ability to connect with, motivate, and teach an effective swing. I highly recommend Jeff for your coaching needs.

Tennis staff are hit or miss.

Always seem to have the brands in stock that I like, and more importantly the sizes that I need. Prices are fair!

Updated...reduced to one star, a lot of staff changeover and the staff have no professionalism and lack customer service skills. Can easily see this store closed due drop in overall service

PGA superstore is one of the preeminent big box golf stores in the U.S. and consequently the DFW. I have been there several times and have reserved judgement until Ive interacted with many stores in different capacities and within a myriad of purchases.The good:Well stocked with every brand, manufacturer and accessory including clothing. They are also geographically available which is definitely important for this particular affliction.The bad:PGA superstore bends under the weight of their own expansion and store size when it comes to SERVICE. Too many indifferent unknowledgeable employees that seem like WE are bothering THEM at home. The shock of some of the service Ive seen and endured is frankly embarrassing.This is a very niche industry and people derrive true joy from the game and expect a positive attitude (at least fake it).The misinformed, lack of effort and/or grumpy employees account for about 30% per my experiences hence the 3 stars.This is very fixable, a few secret shoppers would do wonders for management. Less employees at higher quality would be preferable to what currently exists.Sorry to rant but trying to be constructive also :)

Do yourself a favor, go see Scott Swords of the Fitting Van Experience. Excellent fitter, best experience I ever had buying a golf club. I regret all the times I bought golf clubs without the fitting thinking I was saving some money, but actually expending more because I had to try something else. You don’t have to guess, you’ll see numbers, proof and with his knowledge you won’t go wrong. You get to try different heads and different shafts, and with his feedback you’ll walk out of there with the best club for you. Dont forget Steve, hes on club repair, the best man to tweak your clubs.

First, the gentlemen who run the hitting bays are awesome. They will have and hold a conversation with you without pressuring you to buy anything.The installer who wears the full face grinding helmet is fantastic! He went out of his (really busy) to help locate a putter for me.No the reason for my 3 stars is in part, my fault. I went in looking for a certain shaft and I found a Pre-Owned driver that fit me well and was really in a pinch due to an upcoming trip. The pre-owned (cant stress this enough), did not come with a head cover, or an adjustment tool. I should have checked online for a comparable price BEFORE i talked to Robert.The driver in question was 299.99... used. Online they are $300.00 NEW.Again, this is my fault for not checking first, but the SuperStores have always been close to market. What gives this place 3 stars is when asked if thats the best deal they could do it was an emphatic YES. ZERO wiggle room on a Pre-Owned driver, with no head cover, no adjustment tool. Hell they dont even do a military discount.Anyone who has ever traded in a golf club knows youre getting bottom dollar so they can mark it up. In fact, almost every used driver they have on their Demo table is 299.99.Again, my fault for not shopping around, just know I will never buy anything from this location again. It is too easy to order literally ANYTHING you want online. Thanks Robert for helping with future decisions.

I am a frequent and very satisfied customer of the PGA Tour Superstore in Southlake. Everyone there has always been incredibly helpful and friendly.My Plano Preston store experience was very different. The location was closer to my job so I went to see if they could help me with a ball fitting as I read online that they performed those. Now, I have been fitted for every single club in my bag, and in all honesty, it has dramatically improved my game, and I was curious if a ball fitting would benefit me. After they passed me around to different folks, I suppose the ultimate losing party had to help me. Or at least pretend to.This was the ball fitting:“What clubs do you have?” I answer with my clubs and note that the shaft was X-Flex.The gentleman goes and grabs me a seven iron with a regular flex shaft and comes back with a sleeve of Pro-V1.He puts the ball down and says “You can’t go wrong with Pro-V1.”I hit maybe 5-6 shots and that was it. The launch monitor wasn’t even working to tell me my distance, spin rate, or anything else for that matter. He just asked me if it felt good. Pro-V1 is a great ball, so obviously it would feel good to hit.I asked if I could try others. He said that the only way I could really know if a ball was good for me was to go buy a sleeve of the different balls I wanted to try and try them out myself.Isn’t that what a ball fitting was for?I realize it’s just a ball fitting, but if you’re not willing to actually perform it, then why advertise it? It was just a waste of me time. He was very courteous, not rude but what kind of fitting is that?

I dont like this place. I will never come back again. I was here buy new driver, fairway wood and iron shafts. Staffs are not professional and not even kind. I was Waitting the club pitting area almost 2 hours and there was nobody hitting the ball. I returned the pager and went out.I guess some of staff they just dont like customers coming.Never come back again and want to refund my membership somehow.

Good selection, nice people.

Customer service by ZOE was a joke and we ended up walking out... Today about 10:45a, my family was there to purchase some clubs. My 2 yr old and 4yr olds were next to me (1ft away) and they were grabbing drivers. As i was telling my kids not to touch, a staff member name ZOE walked up to us and told my kids “UH UH..dont touch that!!!”.......I was surprised bc i literally was standing next to them doing hand gestures as well telling them not to touch. When i confronted her stating she can speak to me instead, she said word by word “WHATEVER” & walked away... speechless... what a service to handle the situation.....

Good merch selection. The pga brand is top notch

Came here last week and spent 1400$. The old guy, dont know his name, who works in the club repair area is very rude. I walked in with my 10 year old irons and he told me to go back to the register to get the clubs tagged with an attitude. The other staff members there were pretty helpful. They have a large variety of clubs even for lefties like me. Overall happy with my purchase. But they need some customer service training.

This store is a joke, they dont want your business. Ive had good experiences at the East Plano store on Accent drive so stopped by this one on my way to Allen and it lasted 5 minutes LOLI walked in and could not find the Taylormade hybrids I was looking for so asked the only person working at the fitting bays tonight Monday and Baldie on bay 1 told me they dont have any and went back to leaning against the counter/podium. Um okay can you at least look it up or offer some kind of help or they pay you to do nothing at all?Dont bother coming here unless you know exactly what you want and know for certain they have it in stock. Otherwise its like Walmart in here youre on your own. Good luck!

Just left this store without buying anything after being in there waiting for someone to help with getting a set of clubs. Not one person offered to help and looked the other way when I walked towards them. Unfortunately I was recommended to come here by a friend and will not be returning. The only person that even acknowledged me was the blonde woman on the phone at customer service when I was walking out. She told me to have a nice day with a very nice smile. I responded with “it would have been better if someone would have helped me”. She then had a concerned look on her face but again she was on the phone.Management needs to have a serious conversation with all the staff except for the woman at customer service about taking care of all customers that walk through the door!

Very pleasant experience - nice clean store . Bought several items!

Fabulous customer service! The staff is very knowledgeable & patient. Great prices.

Feels like the guys today around in Tennis Shop have no energy. Walked around the shop and felt the same way. I think the bad reviews are consistent here. I would feel good also if I am excited and bought the items I want - agree to give five stars. But that is something different when you talk about the overall experience in this store.

My three kiddos became interested in golfing recently (4, 8 and 11 year old). With covid its been hard taking them anywhere. I saw that you could reserve a bay so decided to give it a shot. When we arrived we checked in right away and had the bay area to ourselves (10am). The kids really enjoyed hitting and i felt comfortable having them in public. What really helped with the kids wearing masks for a long period of time was that the store ac felt great especially by the bays. The store was clean, everyone had their masks on and there were sanitizer stations everywhere. The kids said, we loved this field trip! We will be back.

I visited the store with objective of getting myself a new putter. I was debating between three different clubs and was hoping to get some advice from the employees. I waited for 15 minutes or so and was approached by none. I left the store without making a purchase and will never do business with them again.

Poor customer service. Are you gonna buy it? was the first thing the guy said, no hello or how can I help you? He was just too busy talking with another employee, and doesnt wanted to be bothering.

I waited for too long for in the Callaway fitting bay for service. I came to buy a new club but left because of the slow service. Ill buy my new golf club somewhere else tomorrow. I was disappointed because they had the club I wanted. I just needed to get fitted.

Update. Previously commented to agree with other reviewers that the staff interaction was a negative experience. I think the store has addressed this issue and its a much improved experience. Still encourage the PGA team to as a whole to be more fun to work with, most are. Increasing my rating from 3 to 5 stars. General comments. Favorite aspects are the selection, the playability guarantee, and most of all the tour van fitting service. Scott Swords is great to work with and brings excellent experience to the interaction, highly recommend scheduling individual fittings with him. Demo process is not as robust, they arent willing to take you through different shaft options, instead push you toward tour fitting. Honestly thats the better idea anyway especially at the price youre paying. Practice facilities and selection are also good but the hitting bays can be buggy, just be patient.

Overall, great place for testing out new equipment (latest models), indoor golf practice bays (membership required), 1 indoor tennis court, and comprehensive selection of apparel and equipment. The only caution is the club repair service, which could be spotty. Great for simple things like grip change and club lengthening/shortening, but spotty for more complex things like installing a driver adapter. When my adapter started to squeak, they told me that the epoxy became loose and it had to be reinstalled. When I got the shaft back, the adapter was scorched (from heat to remove it) and it was installed backwards (my align grip was on top as opposed to on the bottom). I had to buy another adapter and pay again to get them to install it correctly.

Went for a club fitting today fully intending to buy a new set of Mavrik irons, driver and 3 wood. Have done extensive research on them and pretty much had my mind made up, just wanting to test different shaft options before making a final decision. Waited about 45 minutes with a beeper before someone who I believe was named Bill showed up to “help” me, though he never even introduced himself. I use that term loosely because he could not have been more disinterested in helping me. He literally seemed annoyed that I was there as if I was wasting his time. I found him rude, condescending and unprofessional the entire session. I decided about halfway through that there was no way I was purchasing anything from him because of his poor attitude and the way he treated me as a customer. I plan to purchase the clubs elsewhere and will never return to this store again based on this experience.

Need to get a good selection and everything was there to try and all questions answered.

I had to return a product using the 90 day playing satisfaction guarantee. Bob Smith, Steve Turner and Jim Cox went out of their way to make things right. Given the amount of use on the equipment, I was expecting a 50% refund at most....Nope, they refunded the entire amount simply because I wasn’t happy with the product. This isn’t the first time and I would strongly recommend coming here for ALL of your golfing needs...this store and it’s people are top notch and interested in you and improving your golf game.....they do it right....

Huge selection of golf apparel and clubs !

Just needed a simple regrip for a driver. It was cheap for the labor and they were done in 5 min

Good for golfer and tennis player..Friendly staff and lot of selected merchandises for golfer.. no tennis lately.

So much variety to go see and do. Different options to look at for putting and hitting a ball.

Not much of a Golf fan but this place has a huge selection of items and the VR driving ranges are pretty sweet too.

A very good selection of sporting equipment and accessories.

We came to this store to get a tennis racket and shoes and the staff was very friendly and helpful. The shoes ended up being too big, so we went back to the store to get a better size. However, we no longer had the box or receipt but the staff was very understanding and helped us pick out the right size . They figured out a way to check out that would work, (since we didnt have the receipt) and were very kind people.

People that work here are not friendly and act like you are bothering them when you ask for help. Bought a set of clubs here and the purchase went smooth. However getting my special order clubs was anything but smooth. When I call to ask for information they are not helpful and borderline rude. I spent alot of money here thinking I was getting professionalism and customer service. Little did I know once you buy the clubs all that goes out the window. Not impressed with the big box store.

PGA is a very good sports store with well stocked items.

Shoppped for some golf glove. Very good prices so I purchased 4 gloves.

Got right in and having my clubs regripped! Nice staff and fast service.

I was trying out the used M4 driver with a price tag of $224. The sales person told me he could get me a better deal on the club and went and put a $249 sticker over the other one. I bought other items and did not catch it right away, I got home and realized I was spoofed.

Will NOT return to this location. wanted to simply exchange white golf balls for yellow, same brand, same amount... they wouldnt exchange for me, and were not customer friendly about it. I have done golf ball swaps at other locations before with NO problems.

I have been to this location twice including the visit yesterday during my visit to Dallas area. Customer experience is the worst. You would think a PGA banded store would be more consumer focus but this store is the worst.As soon as I entered the store, requested to use the practice bay, instead of explaining me the process and how I can use it, the guy told me it is not free. Seriously !!! I am there to pay and use the facility everyone is aware of it.Secondly he sent me to another desk to register instead of handling it himself.Finally, I paid for a full one hour of practice bay which was clocked in at 4:52 pm, the system which I was using shut down around 5:35 pm.. I did not bother to discuss at the store.. even the system does work ..I will never visit this store again..

A golf wonderland! One thing is for sure: their air conditioner works very well. It was so cold in the store, had to cut my shopping spree short.

Nice store, friendly and knowledgeable staff with a great inventory. If you are a golfer or even play tennis this is a must stop for any and all equipment.

Rob was very helpful and very nice! Will be going back

Great selection... pricing is decent but dont expect to get any help at all. These guys walk around the store like old Zombie Penguins. If youve done your research and know exactly what you need then youll be in good shape but if youre looking for guidance/advice... Id definitely go elsewhere because unfortunately you wont find it here.

Took my father in law here for fathers day to pick out a driver. They had a HUGE selection! They have bays on the side to try out clubs before purchasing them. My father in law picked out a few clubs to try and practiced a few times with them. One of their golf experts was watching and gave tips and suggestions on clubs. The expert was spot on with his advice and very helpful and friendly. My father in law was very happy with his purchase and I really appreciate the worker that helped him. We are very happy with this PGA location!

Always very helpful staff in the tennis section

This is a good place to check on a myriad of brands, most of which you can buy elsewhere for less. We shopped for new golf bags but felt we could get the ones we wanted by buying elsewhere...and we could. This store used to have decent sales on clothing but the last few times we have been in they have dropped some brands (UA for women, for example) and the prices are high. The one bright spot on this visit was that an employee actually gave me good advice when I stopped him and asked a question about womens golf gloves. He was more honest than our club pro.

Kimberly is a wonderful cashier! She’s super kind and made my shopping experience pleasant at PGA superstore!

I went to the store today looking to spend a good amount on new irons. I’m a 16 handicap and by no means am i the best golfer. But All three staff members i talked to were rude and impatient. The one who was assigned to assist me was disinterested and extremely unhelpful. He screwed one head on and left in the middle of my session. Talk about a salesman. I had 20 minutes left in the booth with 0 help. I will never go back to this store and would never recommend a single person to come here.

Whenever I went there,I became happy because most of staffs are kind, helpful and professional.A staff called Chuck is especially kindest in any situation to me and senior crews were also active to find the solution for customer.I definitely would recommend to my friends to visit there and have fun.Thank you

I was able to easily find what I needed.

First time in the store without any knowledge of the sport. Customer Service was better than Chik-fila. Which is rare to do. Walked out with a starter kit for my son and knowledge. Look forward to the private lessons next week.

The fact that if you buy any new club there and they give you a 90 day play, keep or trade policy is enough for me to not even bother going anywhere else. I have used this service and they are great about it, no hassle, no problems! I will be a long time customer!

Best place to buy golf related items.

Horrible customer service. These people act like youre a bother to be in THEIR store. Definitely has an air of racial and age preference here as well. Not white and or 60 years old or older? Expect to be skipped in line (yea that just happened). Any shade of brown? Go elsewhere. I will never spend another dime in this place. Great way to treat a 20 year veteran. Judging books by their cover here.... pathetic.

Its ok they let you walk around without pestering you about buying or trying something

I have frequented this store for the last two years. The on site pros are very knowledgeable and the testing/hitting facilities are the best in the area. If you are looking to hone your game, get new equipment, or try the latest releases this is the place to go.I have had grips installed and lie adjusted on several clubs and the clubs have been fixed up quickly, sometimes even while Im browsing around the store. I would highly recommend.

IF YOU ARE NOT WHITE...PLEASE DO NOT GO TO THIS STORE!!! I had the worst customer service experience of my life. Horrible customer service! When I entered the store, no one spoke to me, so I walked up to one of the guys standing by and asked him where to find the ladies visors, he pointed to the end of the store and went on his way. I walked to where he pointed at and still couldnt find them, so I asked another young guy where to go, he looked at me like I was a really bothering him, pointed to the end of the store, and continued doing whatever he was doing. Unbelievable!!. Finally, after walking around for a few minutes I found what I was looking for. When I got to the register the cashier a young white guy, summoned me with his hand to come over to the other side where his register was located and so I did, He proceeded to ring up my order and when he was done, he shoved the receipt to my face and went on to talk to his co-worker who was standing by. I stood there in disbelief and I had to ask him to please put my visor in a bag for me, can you imagine this! I had to ask for a bag, this is unacceptable!! By the time I left the store, I felt so SMALL!! I will never go back to this store again!!!!!!!!!!!!never!!.

Disappointed they took away the Veterans discount except for 4th of July and on Veterans day. So disrespectful.. Wont be back. If you cant support the Military I wont support PGA Tour Store.

The only reason I go in is because of my children and husband. Everytime I come here I feel unwelcome and rushed at the register. They seem bothered if I ask any questions about where things are. Time to fire and hire new faces with better people skills. Im not sure if this is just how they are or if they are only this way towards women customers.

I just took in a once used mizuno 54 degree wedge I paid 149.00 for. in mint condition, they offered me $20.00 store credit, which gives it about a $3.00 value Customer Service in this store is pretty equivalent to a Ross store. Whoever is training your team should be fired, to say the he least.

Do yourself a favor. Go to another golf shop. Customer Service over the last year has really slipped. I go to my pro or other golf shops for advice then purchase at PGA store if they happen to have lower prices. They are understaffed or their employees are just curt. Took a club in for repair. They sent it to the factory but dont know where it is or whats going on. After a weeks wait I finally get a call saying it will be in in the next few days. 5 days later I call up there and they are confused and the guy on the phone is put out because Im having to go over a long winded situation they created. Save yours frustration there has to be a better experience.

This was one of the best experiences I have had at a store. I started playing golf a few months ago. Once I started showing improvement in my game I wanted to upgrade from my basic clubs. I was nervous going in cause I know absolutely nothing about golf clubs or all the numbers behind them. I didn’t want to annoy anyone with the multitude of questions. As soon as I walked in the door I was lost simply cause there is so much they have to offer. I was approached and immediately put in a simulation bay to see what clubs work best with me. Both gentlemen were patient and kind. They found exactly what I was looking for in the price range I was wanting. After I felt so good I decided to walk around a check out the store. I wanted to now look at some of the wedges they offered and of course had questions with the numbers on the clubs. Ty was walking by and stopped to help. He went into so much detail and made sure I understood every part of the club head. He even brought up examples depending on what surface the ball was on. I went in to buy one club ‘Maybe’. I left with two clubs and a new pair of gloves. I couldn’t be happier. I’m ready to get back on the course. Thank you Ty

Great place to buy. Lots of options. Return in 30 days is a great policy. Floor staff is kinda bothered by you if you ask for help. Could be a Little more friendly.