Once I picked up my vehicle and discovered the horn no longer worked, drive mode didnt work, turn signals didnt work and wheel turning the steering wheel there were noises, wonder if the airbag that was replaced will works? I take my safety very seriously. I was a little disappointed. I was told when I called that I would need to get on the schedule to drop the vehicle back off. So, this is an insurance repair, that resulted from an accident that I was not at fault at, but I need to take my car back, because they failed to repair the vehicle? I need to find another means of transportation because they didnt do the repair correctly? I would not suggest this repair facility for any repairs, it is definitely NOT the service king it once was. Avoid it.

Selina warmly welcomed us at the counter and gave us the most kind and excellent service! She was a joy and a blessing to interact with. I’m so glad I took my car here. They obviously have the best people working in the front and I don’t expect we will experience the same kind of service from the rest of the team.

Omar and Selena were excellent at answering all my questions and concerns. Omar did a great job on my car and worked hard to finish before I left for vacation. Selena was always quick to answer my questions and over all put my mind at ease throughout the whole stressful process! Together, Omar and Selena went above and beyond for me and I’m so thankful I decided to trust them with my car!

Outstanding customer service. Friendly professionals and job well done.

The bumper on my new-to-me car was flapping and I was concerned I would need to replace it. I was met at the front desk by Selena, who was ultra-friendly, professional and efficient. She whisked my car to the repair bay, they replaced a missing screw, and she delivered the car to me in 5 minutes saying there was no charge for their service! It doesnt get any better than that!

After rear-end collision I brought my car here for repair and now it looks like brand new! Great service!

Great JOB AND GREAT TRUN AROUND JOB!!!! thanks for getting BLACK BEAUTY back on the road❤

Worst Place ever. Do not go there. They fixed my bumper and tail gate but broke my dash dimmer switch. I complained and then they took months to fix with aftermarket swtich. Very unhapy with the service.

OUTSTANDING SERVICE, WORKMANSHIP, AND CUSTOMER CARE!!! Jason and his staff are first rate! Competitive prices, excellent work, and personal service. You can rest assured that you will be V.I.P.-ed at this business for any collision repair and painting!! Thanks.

So far so good but guess ill see in a few days

Alex was awesome! Guys know how to get the job done right and put the customer first #Goodjob

My absolute favorite thing about my car is its matte paint. After my car accident, I was worried about getting it worked on.Robert was my service advisor and he was outstanding! He reassured me that my car was in good hands and he answered all my questions. I was kept up with the progress of my car. I received updating text messages throughout the process.The final product was great quality work! My car looks even better than before! I will definitely recommend!

They repaired accident damage. Good people, good work, good place.

I had my driver’s side mirror replaced at Service King, Plano. Omar offered excellent service and was very helpful from start to finish! I would recommend this location to all my family and friends 😃😃. Thank you, Service King!

I was in an accident a few months ago and chose this location to work with my insurance. I knew I had cosmetic damage but wasnt sure about anything serious. I believe it took close to a week to get the car back and the receipt showed they only replaced the bumper and undercarriage. Now 2 months later I have a blow out (brand new tires) with my KIDS in the car and my tire guy says my alignment is very bad. Service king was supposed to check this after the wreck and literally just covered it up with a new bumper.

Service King - Service is not just a slogan, it is their way of doing business and if you get Omar as an adviser, you will know what it is like, to be treated like a King. I went in to have my Ford repaired and from the time I walked through the door everything went well. Communication and follow through is great, they also sent text updates as well that I really liked. My car was delivered looking good and on time. Thank you Omar for your Service and for treating me like a King. Service King and Omar is a winning combination if your car needs collision repair. Thanks again!

I went in for an estimate, SK121 - Allen, to start the repair process on a bumper. The Advisor checked and said it will be awhile and will send the estimate via email that evening. NEVER got it; called and was told he would contact me but no follow-up. I finaly got the estimate via email a week later. I informed the Advisor via e-mail I wanted to start the repairs ($1,500.00) NEVER heard back from him. After 1 week, I went back to the Service King thats been servicing our vehicles for years and I LOVE them. Go to the Garland store folks. You want go wrong. Those guys are AWESOME and they CARE about their customers.

I gave my car for repair of my Honda Van sliding door after accident. I was told one week, and they took two weeks. Every day I will hear that it will be ready and something else does not work. Anyway I dont mind two weeks, but even after that, When I went to pick up the car, the sliding door was closing but it was jerking when it would start to close. But the advisor wanted me to take the car and come back if there is an issue. Anyway, I picked up the van and found my battery is almost dead and had to replace the battery.1 month later, my door wont close while I am outside in Walmart parking lot on a weekend evening. I cant drive without door being closed and I am outside of home. I had no other option but to keep trying to close the door. After multiple attempts it finally closed. I really hate it but I have to go back to same store to get it fixed.I normally dont write reviews, but after this experience, I would not go back to this store for any other issue.

I dont recommend this service king at all. I brought my truck in for repairs after getting rear ended. This shop was recommended thru my insurance company. I give 2 stars because the actual repair of my quarter panel was good, but the paint was cheap, not blended well, had a orange peel texture and molding pieces are of cheapest quality and looked as if they never buffed the paint at all. Ive seen better quality of work done at low budget auto body places. Omar was my rep and contact. Cool guy personally, but customer service skills were non existent. Never gave me accurate info on how long the work would take, came in after I got my truck back (2 weeks for one quarter panel) showed him the things I wasnt happy with. From that point I never heard from him again, Ive called and left several messages with the receptionist and still no return. Save your time and money and go elsewhere!!!!!!

I just got my car back today and it looks beautiful! Looks like brand new again. They were such great people and handled everything with my insurance. I didn’t have to worry about anything. Amazing service!!

Year ago great. Today theyve had my car 3 weeks and I stopped by to find out what the hell was the problem. Met with the manager and found out that my parts arent even ordered. Depending on the how well things go from this point on will determine if I change this review. Manager said he was hired to fix the problem. Well see. Update, finally got my car back. BUT, I had to take it back to correct the poorly installed fender. I could actually see the door hinges the gap was so big. The hood line went from above the fender to below the fender from front to back. This was all corrected once i got my insurance company involved. Prior to insurance getting involved i couldnt get scheduled for the corrections. Last thing and Im done... I cant prove it but I have 3 chips of paint missing that wasnt there before. 1 on the hood and two on the rear quarter panel. None of these are rock chips but appear to be deliberately done by upset worker having to do repeat work. Idk like said but it definitely wasnt there before. Ill have this damage fixed somewhere else. One Star is 1 too many.

Horrible logistics, good repair execution.My experience started with the South Plano location and ended up here. I wrote a separate (long) review about the South Plano location.The horrible logistics from that location were also present to some extent at this location - my repair was unexpected scheduled in this location after being estimated at the South Plano location and Id told central office to book the repair at the same location as the estimate.They didnt have information about the estimate here though the repair was scheduled here, that information had to be transferred after I arrived.The repair itself was completed in the estimated time, though an incorrect part was delivered - they drove to get the correct part and complete the repair on time.The repair was executed fairly well and car was shiny/clean when I picked it up, looked like a new car.The drivers side front fender had to be re-aligned and while an onlooker may not notice, I can see places where the alignment is not the quite correct. I noticed a missing curb flap piece under the front bumper that wasnt replaced - I will contact them about this.

My bumper replacement took 23 days and when I got my car back the battery was dead. Completely. Had to buy a new one the same day. The air cabin filter had been chewed up by a squirrel and had to buy a new one of those 2 days later. I always park inside and at work and home. Now my gas tank cover wont open because its bent.

This review was tough for me to write. Robert helped me with my truck after I got side swiped. Throughout the whole process he was super nice and helpful. My problem wasn’t with him or his service. It’s the actual repairs. The first time I picked up my truck the paint wasn’t correct. There was overspray on all the windows. Tons of over spray under the hood. Non of the passenger door controls worked nor did the passenger side mirror. There was hard paint lines on every crease of the doors and the bed. When I dropped it off he said they would have it all fixed in a day. 6 days later it’s ready for the second time. Everything is ok there are still a couple of hard paint lines on the doors but I’m over it. My passenger door still doesn’t unlock. But I’m afraid to take it back to service king cause I don’t want to be missing my truck for another week. I’m not blaming Robert he did his job. But he is the first person I talked to we were both respectful and nice. But I wouldn’t take anything here again.

Terrible experience!!! My car has been and is still there for over 1 1/2 months for a bumper repair that should have taken 1 week. Brad, our service rep is the worst rep Ive ever encountered in any business that I have dealt with. I havent gotten 1 call from him the entire time my car has been there. He does not call when he says he will, does not follow up with the insurance company, does not order the parts he said he ordered, and is full of excuses! The managers arent any better. I left a voicemail for their manager Mark Taylor and have not heard back from him. We have done everything asked of us and some of their job as well. Our car is ready but nobody there will authorize its release. I am also still waiting on corporate to have a regional manager reach out but will not hold my breathe. I will never use this place again and would recommend that you dont either.

Excellent customer service from the staff. Chris May manager and John Guajardo my service advisor were exceptional in handling a bad situation from another location. They succeeded in getting my car completely handled. Would highly recommend!

Very professional, very friendly staffwould not hesitate to recommend to friends and family kept me well informed about repairs and was finished well within the time I was told 5 stars to Omar

Just a delayed shout out to Doug Fisher and the others at Service King in Plano on K. Avenue. Our insurance recommended them and it worked out great! Not only did the fix my sons car after his first fender-bender sooner than the date promised, but kept us apprised of progress throughout and then went above and beyond when we came to pick it up. My husband and I drove over together before work to pick up the car. Went in and everything was ready to go after we looked it over. However, when we went to leave, I discovered I had locked my keys inside my Tahoe! Needless to say, my husband was less than thrilled at the prospect of driving back across Plano in what had become quite thick rush hour traffic to pick up another set of keys. But before we could even figure out what to do, Doug Fisher and another guy from the shop (cant remember his name - sorry!) went in and got their lock pick set and had me in the car and driving home in less than 10 minutes! They turned what would have been a horrible morning into a non-event with a smile! Just wanted to say thanks again to both of you all and everyone at Service King! Id like to say well be back! - - but Im really hoping that we dont have any more fender benders that take us back any time soon! :)

Takes too long for repairs. Miss spots in painting...not the same/exact color. Hear squiks, brings afterwards. Your vihicle will never be the same. They drive your vihicle around. More miles on it than when you took it to shop. Service writers are all jerks.

After my wife backed my car into another car at a wedding, I was in need of a bumper cover repair on my pearl white 2015 Acura TLX. I got estimates from a number of local shops and was most impressed with the thoroughness of the estimate from Service King. James Wetherby provided was my service advisor and provided the estimate which was right in the middle of the three estimates I gathered. He kept me up to date on the progress and got my car out in 3 days which was perfect. The best part, his estimate was within $3 of the final bill. No surprises. One thing to be aware of, Service King has an automated messaging system that gives you updates on expected delivery time, etc. Ignore them as they are way too conservative. For example, my car took 3 days, it told me 7 days. Just consult with your advisor.

The one I went to did fair work, but I left the place with the bed-bolts missing from my Ford F-150! I guess they didn’t think I would notice right away. So I doubt I will use their services in the future.

Service King did an excellent job recently repairing my sons car. I returned to the dealership to see about a rock chip on the door of my Infiniti QX60. Chris, the manager, repaired this for me on the spot and did an excellent job.

They did an awesome job repairing the hail damage to my car and went above and beyond to make sure I was satisfied.

They were quick in giving an estimate and explaining the process that painting the area would require.

This is such a sorry ass excuse of a body shop. It took them a whole month to fix my car, they kept making mistake after mistake. The delays were inexplicable errors due to incompetence and stupidity. They keep your car as long as they want so they can rack up the bill as much as possible. They gave me a quote for $4000 but after the screw ups they made due to their incompetence it ended up being an $11000 bill to replace the trunk of my car. I believe they have a conspiracy going on with the rental companies too to squeeze every buck they can get from unsuspecting customers.

Bad at estimating repair time.Dropped my car off on Tuesday and was told it would be ready on Thursday. Received a call on Thursday that it would not be ready until early the following week. Received a call the next day, Friday, that it would be ready on Monday. Called them on Monday afternoon after not hearing anything all day and was promised it would be ready Tuesday afternoon. Called them again on Tuesday afternoon after not hearing anything all day and was told it would be Wednesday.Hoping the estimation sticks this time...

Man these guys are THE BEST. John Guajardo is the most honest man ive met this far in the car repair business he helped me and my wife work with our insurance who was trying to do unethical things to compromise my families safety. He refused to do the wrong thing and put my familys safety 1st. The car ended up being totaled and service king didnt end up making anything but they earned themselves lifetime customers. Thanks John and the great staff at Service King on K ave.Haley and Jeremy

Best auto body shop in Texas.

Good customer service good work

Went there just because USAA wanted me to take it there for estimation. Never heard a word from them about it. Called and emailed, no reply, no call back.

Very difficult to book appointments in a time manner. Had to book over two weeks out. Estimates were done with only a cursory glance. They never looked under hood or inside the vehicle.

Good service

Great service

Inexperienced idiots